[Resolved]  Western Digital — western digital replacement

Address:Dhanbad, Jharkhand

i am vijay srivastava ,i have a computer showroom in dhanbad (jharkhand).I got a sold out hdd for replacementfrom my customer, the hard disk started running problem after 5 MONTH of sale .i had told to the customer associate of the mentioned company and he advised me to courier the hard disk from my end and they promised to replace it within 11 days.Now its been one year and i still didnot get my hard disk.i speak to the customer associates every day and they just give me false information.the main person incharge-Mr Allam(ph no-[protected],[protected]) is also trying to neglect things.the address of the company is

intarvo technological limited
b-81
okhla industrial area
phase 2
new delhi
110020

the complaint no of my customer hard disk is,rma no[protected],82484469,82484521,82484543 and the serial no of the hard disk(500 GB western digital)
i m sending courier defective drive along with required details.
i had sent all of four RMA[protected],82484469,82484521,82484543defective drives in one packet on 20th-
feb-2011

Which i Have sended for replacement by ddc Courier with air way bill number-K51251995 after that i was sufring from healt problem thats why i was not in regular contact with the company after several month when i contacted the company for replacement hard drive. warehouse was change then i contacted flextronics ware house as per phone discussion with girish from flextronics ware house Phone number- +91- [protected],[protected] they demanded me for original couier receipt of sent hard drive then i send original couier recipt by post on said address on 10/05/2012 by trackon courier[protected]

Address is below.
Girish / Jithesh Mathew
Flextronics Technologies India Pvt Ltd.
SVR Fortune # 70 – A,
Electronic City Phase 1,
Hosur Road.
Bangalore 560100
Mo-+91-[protected]

after contacting many times tothe company they were not agree to send me replacement hard disk every
time they tolrating my case,they disconnect my phone calls.lastly they told me that yourNEW RMA #83687583 has been declared as invalid and there shall be no replacement for the said.
i am totally shocked after listing these words,
sir i want to no that why this happened with me?,
were i failed to submit any proof which they demanded?
i am owner of a computer show room
please sir atleast tell what should i say to the my customers. whom hard drives i have sended for replacement
they every time demanded me for there hard drive now i am in worst situation.sir please do some thing
my new rma-8368758 kindly ship my 14 missing hard drive,as soon as possible

Thank You
Vijay Kumar Shrivastava
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

SHAH INDUSTRIAL PRODUCTS — Hard Disk

We had Purchased a Desktop Computer as per below given details.
Invoice No. 422 Date: 24-April-2009 for Rs. 18501.00

Item Code Item Discription Qty Product Sr. No. Rate
29487 SAHARA DT RK12 01 RK[protected] 11819.00
29253 SAHARA 19TFT 01 AOCW2MBNB81300083 5801.00


Hard Disk of Computer is being hot during in working condition. Due to this the system is working very slowly.
Kindly arrange to send the related person on site at immeiatly

Western Digital — non response from the company about my hard disk after send for replacement

hello sir
i have given my western digit hard disk for replacement .since December last year they have been telling the new hard disk its already on its way .. but still now i have not received it .. they do not pick up their phone when ever we call also.. on emails they have been telling tomorrow since for the last 2 months . because of it i had to buy a new one also . i hope you kindly look into the matter and take some action against the company

thanking you
rajkumar tombisana singh
student (mtech)
HITS
I too have the same problem. I have sent my Harddisk to them through AFL couriers to Bangalore on 21st June 2012. I had a follow up to their call centre. I was told that they have received the harddisk on 2nd July. (By tracking on the Courier Website, it shows it has been delivered on 23rd June) I was told 'll get the replacement delivered within 2 days. Right from them the company toll free call centre numbers are sometime switched off and sometimes no body speaks (only the caller tune is on) I have been trying for the last two months. Can anybody tell me what to do as it is creating me lot of problems. I am Yogesh Shah, Cell : [protected], Sangli (Maharashtra)

details :
RMA No. 83709538 http://www.consumercomplaints.in/complaints/westen-digital-western-digital-reple...

Serial : WCAYUE817885

Product : WD5000AAKX001CA0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Western Digital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    243
    Pending
    0
    Resolved
    94
    Western Digital Address
    3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
    View all Western Digital contact information