[Resolved]  Whirlpool India — Whirpools non -existent customer service and poor QualityProducts.

I had bought a Whirlpool Washing machine 6years back from their dealer, (inspite of my husband insisting on going for IFB which was our previous machine, which gave no problems). The whirlpool machine started giving problems with the bearing within 18 months o[censored]se . After many complaints, and finally writing to the Times of India, the company replaced the machine charging me less the depreciated value of the old machine. The replaced machine gave the same Bearing problems within 6 months , The bearing and the assembly were changed and I was charged for the bearing and assembly. Now the bearing is giving problems again and inspite of lodging a complaint to them atleast 3 times since July nobody has turned up.
I am also experiancing problems with their Refidgherator, but they have no solutions or any answers except that we keep paying for parts and oflate nobody turns up for servicing complaints. This complacent attitude is very disturbing & a major problem . I have lived in the US for 20 odd years and had been using Whirlpool products there, but I never experienced any problems there. Obviously the Indian counterpart is cheating the public with their sub-standard quality & hoping that the Indian consumer will not retaliate due to lack of legal recourse !!!
I would really like some action & consumer awareness to be made as this has been an ongoing & expensive problem.
Thanking You,
Elizabeth Koshy
Kalyaninagar, Pune

[protected]