Whirlpool India Complaints & Reviews

sir,

i am rajiv sharma resident of ghaziabad using whirlpool washing machine frm
last 8 yrs i loged a complaint on customer ID GBC-0808/23662 on 5.10.2009
at delhi whirlpool care center but inspite of calling mimn. 5 times daily at ghaziabad &delhi center my complaint is unattended. I m very sorry to say that if this is the after sales service u r giving you should stop saling your products in future. and i will strongly recommend not to use any of your products as u all are deaf & dumb at the time of giving services. if this is the way you continue and higher authorties donot pay attention to the customers satisfaction, this company will be vanished .

I purchased "Whirlpool S70 Washing machine ' on dtd. 02.10.2009 from Great Eastern Appliances Pvt. Ltd, 290.G.T.Road, kazipara More, Howrah - 711102.

As per the bill reference no HWH/CM/03454/09/10, dated on 02/10/2009, to which we have already made the full and final payment, we are facing the following problems.

After 4 days from the payment day we received a product, which was defective, with dents on its body. As inspected by the whirlpool customer service, the product was sent for replacement.
2 days later Great Eastern Appliances Pvt. Ltd sent the replaced washing machine, which happened to contain even more no. of dents on the body. Hence another replacement request was made.
Standing on the 9th day from our payment day we haven't still received a final product for use.
Today (10.10.2009) we went to Great Eastern Appliances Pvt. Ltd kazipara, howrah asking about the final product delivery, but Mrs Moumita replied us "we( customers) are hampering the shop reputation and goodwill". They also showed us another washing machine of the same model in their store room and that also contains dents.

I suspect that Great Eastern Appliances Pvt. Ltd is displaying first quality product and delivering factory outlet ( defective items).
I am very concerned about the shopkeeper's behavior and the disrespect they have shown us.
Right now it seems, we have paid for the insult that are showing on us instead of the washing machine which we haven't received yet.

Requested to take immediate needful action as save our dignity if possible.

Some of the other brands which I used earlier found to be technically good(whether it is fully automatic or semi automatic) and without any kind of hindrances while long long years in use and therefore didn't need any attention for change or replacement of any parts etc frequently. My experience with Whirlpool is that break downs are more or less common and requires change of either motor, sensors, PCB etc. which bites my pocket now and then.
Now, I am thinking of changing the machine itself with a some other good brands available in the market.

Dear Sir,
I had bought a top loading washing machine from the above mentioned company and since then there have been below compaints where in I feel that as a consumer/customer I am cheated of the fresh machine by the comapany and have given a sub standard machine.
Still now the problem is not sorted and want an immediate replacement for the same.
S. No. DATE REF. # PROBLEM
1 17/11/2008 PG[protected] Part Replacement
2 15/02/2009 PG[protected] Part Replacement
3 17/02/2009 PG[protected] Bearing Change
4 21/02/2009 PG[protected] Part Replacement
5 24/07/2009 PG[protected] Adjustment
6 13/09/2009 PG[protected] Adjustment
7 21/09/2009 PG[protected] Noise during spinning & rinsing
Regards
Charanjeet
[protected]

#Dear sir,
#I myself digant do hereby complains you that,
#I am a new customer of whirlpool washing machine.
#on 28/09/09, my mom purchased 1 Washing machine from ARORA PRODUCTS,Opp.Sub Jail,Ring Road,Surat.Though we bought washing machine on 28/09/09 no one turned from your agency or from ARORA PRODUCTS.so i finally phoned to ARORA PRODUCTS and on 1/10/09 or on 30/09/09 a man came from whirlpool and he introduced how to operate the machine.
#Today at 11.oo pm machine had got problem and whole machine got fumbled while washing
clothes,so we stopped machine and immedietly contact ARORA PRODUCTS from where we
bought machine,but still 4.00 pm nobody turned up to me so i complained to customer care
Surat.
# I am thinking to take legal action against you the company and your careless dealer
ARORA PRODUCTS to harrase us mentaly and physically both

SURAT
10/10/09 ..
DIGANT.V.TEVAR.....

I had bought a Whirlpool Washing machine 6years back from their dealer, (inspite of my husband insisting on going for IFB which was our previous machine, which gave no problems). The whirlpool machine started giving problems with the bearing within 18 months o[censored]se . After many complaints, and finally writing to the Times of India, the company replaced the machine charging me less the depreciated value of the old machine. The replaced machine gave the same Bearing problems within 6 months , The bearing and the assembly were changed and I was charged for the bearing and assembly. Now the bearing is giving problems again and inspite of lodging a complaint to them atleast 3 times since July nobody has turned up.
I am also experiancing problems with their Refidgherator, but they have no solutions or any answers except that we keep paying for parts and oflate nobody turns up for servicing complaints. This complacent attitude is very disturbing & a major problem . I have lived in the US for 20 odd years and had been using Whirlpool products there, but I never experienced any problems there. Obviously the Indian counterpart is cheating the public with their sub-standard quality & hoping that the Indian consumer will not retaliate due to lack of legal recourse !!!
I would really like some action & consumer awareness to be made as this has been an ongoing & expensive problem.
Thanking You,
Elizabeth Koshy
Kalyaninagar, Pune

[protected]

Sir,

My semi automatic washing machine is giving me trouble since Dec08. Motor for washer and spinner were changed with many other components which costed me more than Rs4500/-. Again spinner motor was changed in May 09 under warranty in May 09. As supply was tripping on switching on of spinner and motor was again declared non ops and was changed in Aug 09 for which I payed Rs 1800/-. Now again power tripping problem reoccured. Technician says only a wiring problem. I donot know why the motor was changed or this is further going to be same problem wherein change of motor will be required when warranty is over. Whirlpool products are so low in quality specially the spares they are just meant to be able to pass waranty period. The technician are so poor in analysing the defect and repairing the equipment. I sincerely feel I am victim of a low quality product and poor service. Contact +91 [protected]

Hi,
I cr of Whirpool in Kottayam, Kerala ie Hitech Engineering who took Rs 4090/- from me in the name of an extended AMC. Now this machine has a fault within the AMC period and the machine has not been repaired even after two months. I am fed up with contacting this local fellow. So I thought of contacting the Whirpool official site. This site has got a complaint proforma and at the bottom there is a submit button which is yet to work. So I think the company as well as the local service agent is turning a blind eye to the customer.

1. Please Ref :-

(a) Teleconversation between Ms Sonia and Col RK Pathak of dated 02 Sep 09.

(b) Scanned copy of bill of Whirplool Washing Machine (attached).

(c) Email Help Desk India @ Whirlpool.com dt 03 Sep 09.

(d) Email Help Desk India @ Whirlpool.com dt 22 Sep 09.

(e) Email Help Desk India @ Whirlpool.com dt 03 Oct 09.

2. A lot of problem is being faced because of low level of servicing/response provided by your company which has further added due to rainy season. Two months have already passed but no response, may I once again request you to exchange the same at the earliest

To,
Whirpool

Sub : - Regarding Master Mind Refrigator

Dear Sir/ Madam

I the undersigned Hitesh Bhanushali had purchased Whirpool Two Door Master Mind refrigator from Malaika show room, Boisar, Dist - Thane, Pin - 401 501on 23 august 2008 Ref Bill no - 267218. the refigarator is not working since sep 2008 i have done complaint that the fridge is not cooling properly and there is an water leakage to Malaika showroom Boisar, but they not able to solve the problem inspite of my several reminder, then one technician came from whirpool to check the problem he had told us that the doors of the refrigator are not proper and he will change the same, than after 1 and a hailf month he had changed the big door and promised us that he will change another one too, after some days he had changed the small door too, but inspite of that the machine is not working properly, please do the neeedfull as there is huge watr leakage form back.

Thanking You
Hitesh Bhanushali
A/13, Shri Vishal Appt,
P. D Nagar, Chitralaya,
Boisar, 401 501
Mob - [protected]

To,
The Manager
Customer Care
Refrigeratior Dept.
Whirlpool
Pune

I Rhishikesh Wagh bought 265 Ltr. Fusion Single door conventional whirlpool fridge in 2006.
From last 20 days I am facing below severe problems of this fridge :
i) Though cooling is set on minimum, generation of ice in freezer at frequent interval and because of that tripping several times.
Due to this, several time in a day, the water get drain out in tray kept on compressor. Excess water of it gets spell over on floor daily across the room.
ii) Refridg. door hinge on bottom corner is offset from the alignment. So door is not getting properly closed.

I raised service call on 19th Sept09, till date there is no concrete resolution from whirlpool service team.
Their service Engineer ( Mr.Sangram) visited on 21st Sept09 in hurry and in a minute of his observation, he concluded that this is severe problem and he may need to visit again for detail check. On first hand he felt to replace the refridg.door ( Its like advise to cut your leg if your leg has small wound.). he never turned back after.

On 26th Sept.09, I personally visited Whirlpool’s nearest auth.service centre, Phoenix Enterprise ( On Pimpre-Chichwad Rd.). The service-incharge called Sangram to understand his feedback. Sangram suggested to replace the refridg.door. On detail enquiry he further suggested to send some one to check again the cause of problem.
On my request, the service In-charge assured me that he will send expert again in next hour or so to check the fridge.
No one came to my place after that (My flat is hardly 1 km away from this service centre.)
Again I raised service call on company's Pune service number. To which their other service engineer (Mr.K/Gawade from Phoenix Entrp.only ) visited my place after 2 days. After complete check-up, he suggested to replace only the fridge thermostat and assured us that door problem will get resolved by putting washer @ door hinge at the bottom alignment part.
I agreed to it and told him to repair it urgently. Again he also not turned back even after 2 days. So I called him on his given mobile no. To my shock he told me that he went thru’ first report ( Sangram’s report) and he feel now the need of replacement of door along with Thermostat.

I requested him to again check the fridge and give me the final plan of action to resolve my issue.

But neither he nor any service tech. reverted back. Today its already 15 days are over but still the service team is doing trial and error. My basic question to company is :

i) Are your so called service engineers works on trial and error every time.
ii) Are you looking your service arm to really serve your customers or making superfluous profit by cheating them.
iii) Will you called this a quality product or your commitment to deliver poor quality? Is this company aim to delivery such poor quality products which will start giving problems to customers in 2-3 yrs of purchase?
iv) Is their no mechanism in your organization to track the unclosed Customer’s service calls. Are their no reviews (by seniors service experts) o[censored]nclosed service calls? Are their no SLAs on closure of service calls ?
Is it a normal course of action by your service team not to work on customer calls even after 15-20 days of registering it.
v) Will your service team take efforts to solve my problem ?

vi) Will you want to regain your customers confidence by puting the
escalation ladder on your website & bring more transperancy on your service
to customer.

Today, I regret on my decision to buy this pathetic product from such unprofessional company. For others, I will suggest not to go for purchase of consumer durables if they are not backed by professional service to support it.

Regards,
Rhishikesh Wagh
M.[protected]

Sir,

This is to inform you that I purchased a Refrigerator Whirlpool Professional Series Model No.11337 on 21.11.08 worth Rs 20,000 at Allahabadbut immidiately after 2 months of purchase the following problems occured-

1.Cooling has declined to VERY LOW LEVELS that vegetables started rotting.
2.Door alarm has stopped functioning.

We registered complaint with the local service centre of WHIRLPOOL at Allahabad and the staff came but could NOT resolve the problem. Kindly help us in geeting the problem rectified. We have also filed a complaint with Whirlpool for the third time but have very less hope of a solution from them.
KINDLY HELP.

Regards,

Gaurav Joshi,
22 A Hamilton Road,
George Town, Allahabad-211002.
[protected].

Our split a/c 1.5 ton mastermind is not satisfactorily worked since purchased from it. Particularly outer unit is not running properly. It takes 17 or more amps. when it runs without any cooling inside the room. Further it often switched off/on itself. Service Engineer says sometimes "it is the fault of sensor, sometimes it is the fault of capacitor. But, so far there is no solution. Our concern is a small one but every a sizable No. of customers are being visited everyday. Without running ac is a bad advertisement to them. But, I am still expecting a reponse from the company to avoid spoil their name from the public as well as the customer like me.

Sir,

I am Lalitha Kasthurirangan. I am sending you a detailed mail regarding our concerns for the fault which has happened in our refrigerator due to the negligence of the Whirlpool Technician.My double door refrigerator which is of 250 ltr had no chillness on 24/09/2009.One of your Technician called Mr.Alagarsami changed some of the parts inside the refrigerator for which we were charged .On 25/09/2009,the same issue has raised for which we had no idea about the cause .We lodged a complaint in the customer care on 25/09/2009 again for the same issue.The same Whirlpool Technician(Mr.Alagarsami) came where he changed some heater coil and requested to us to cancel the complaint inspite of the refrigerator kept in observation.We cancelled the complaint based on the assurance that he would visit us the same day 4pm to observe the chillness of the refrigerator.We were asked to keep all the food products by him though it was in observation.But,he didn't turn up the entire day.Around 10:45pm on 25/09/2009 ,when I opened the freezer door,almost all the parts in the refrigerator was melted and the food products and boxes inside were extremely hot.Myself and my Mother were shocked to look at that incident.I immediately switched off the refrigerator and tried reaching the customer care and the Whirlpool Technician(Mr.Alagarsami).Nothing was fruitful.Both o[censored]s couldn't sleep the whole night due to mental agony and stress .We lodged the complaint on 26/09/2009 in the customer care and after great difficulty i got a contact number of Mr.Kasi who is the Manager in the Whirlpool Customer care.I have explained the situation to him and he sent us a Supervisor called Mr.Sarathy who inspected the refrigerator.He assured that he would escalate this issue to the higher authorities and do favour to us.We were given a stand-by refrigerator on 26/09/2009 as it was holiday on 27and 28th of Sep2009.On 30/09/2009 ,I spoke to Mr.SenthilKumar(Customer Care-Regional Head)as I didn't hear a response which was favourable to us.I was assured by Mr.Senthil Kumar that he would get back to us with a favourable solution.But ,we didn't hear from anyone till this afternoon.Mr.Sarathy called us and said to us that Whirlpool couldnot help us in repairing our refrigerator or replacing a new refrigerator.Whirlpool said to us that it could only reimburse the amount that we paid for the spare parts.This is appalling to us.UNCOMPROMISING CUSTOMER CARE is the slogan of Whirlpool.I believe satisfying the customers like us is also a main role for Whirlpool.I expect a favourable solution from the concerned department of Whirlpool.

Thankyou

Lalitha

Sir,
I have purchsed an Whirlpool A.C(1.5ton) model(Mastermind,premier) and a wirlpool voltage stabiliser model no(LX-1640) having LED display from Whirlpool dealer Aggrelio, Darya ganj on 27Aug09.

Upon installation of a.c & stabiliser it came to know that LED system of stabiliser was not working, this was brought to the knowledge of their Timex service centre tel no.32515528. They sent an engineer who acknowledge that the stabiliser was faulty, the dealer was cooperative and gave us a another sealed brand new stabiliser(same model) chasis no [protected] duro max. This too found to be faulty.
Again a complaint was lodged with Timex, they sent two engineers, who after being satisfied that the stabiliser was faulty and needs replacement, they assured us that within day or two they will bring other new stabiliser and changed it.But they did not turned up. Again after reminding 2-3 times Timex send Mr. Sameer on 12thsept along with Mr. Raghubeer Kishen, they took the faulty stabiliser by giving a receipt to this effect in which we have expressed our concern too.

Thereafter uptill 23rd sept09 no action was taken inspite of repeated request to Timex. After 12-13days i.e.,on 24th Sept09 Mr.Raghuveer Kishen came and installed an very old and repaired stabiliser(diffrent model) chasis no. DMC 1739- LX1650 without LED display, in my absence when only my mother was at home who does not have any knowledge about electrical appliances.

Again on 25thsept 09 i lodged a complaint to this effect with Timex,that why they have installed an old/repaired as well as different model stabiliser when my stabiliser which they took away for replacement was brand new and diffrent model. The Timex again send Mr. Sameer who again took back the old and repaired stabiliser on 25th sept09 with assurance that by Monday i.e.,28th Sept09 they will install a new stabiliser but sorry to say so far no action has been taken. I m unable to use my A.C even for a single day, one month has elapsed and their service center has not addressed me.

On 29thsept09 we again called Timex and they said they'll send it by tomm,but again when i called them they were saying that it will take another 2-3 days to install, what's the use of buying an a.c when i m unable to use it as the A.c cannot be put on use without an Stabiliser

It is requested to kindly interven in the matter and get resolve the dispute at the earliest.

Asad Sayeed

Dear Sir,

Through this mail I would like to draw your kind concern regarding poorest customer care service in India.
I am using so many different products of different companies and also talked with their customer care but my experience with whirlpool customer care is very pathetic. I have purchased the REF 260 L Fussion wide invoice No : C- 09598/08-09 on 20 Feb 2009 . From the very first day chiller of the REF is not working properly . I had lodge a complain (DL[protected] ) for refrigerator for the same . A new engineer is visiting every day Afer my counitinue follow Whirlpool Enginner Mr Hasan take the chiller tray with him for sample purpose on 14 September 2009 after having the conservation with his service manager Mr Azaj ( PPG Industrial Area Delhi - 110092 ) . My each conversation with Mr Azaj is failed , to replace the chiller tray , Every time Mr Azaj say that he is trying to get the new chiller tray from Whirlpool .

Now I want either my refrigerator chiller tray will be replace or company will return the money of the product .

Ajay Jain
257, New Layal Pur Lane No 17
Krishna Nagar New Delhi - 110051
Ph# +[protected]
H/P # 0 [protected]
Fax # +[protected]

To everyone interested in purchasing WHIRLPOOL washing machine,

Sir,

I am a resident of Chennai, and i purchased a Whirlpool washing machine (Classic model) in the year 2007, upon paying full cash. The serviceman who came to install persuaded us to part with another 3500 rupees in the pretext of an extended warranty for 5 years. We suscribed to the warranty as well and the machine was installed in the second floor.

It probably worked well for about a month and ever since it was giving repeated problems.. either wiring harness was not proper (it was changed) then the timer failed to work, (it actually ran for 12 HOURS with ONE LOAD) and then the door came out seperately or the water draing problems (WHAT NOT, you may add). They even shifted the machine from second floor to gropund floor on some pretext....The service men came in and went on every occassion (mostly within 18 months of purchase) and No HIGHER UP or responsible personnel were available to voice our complaint and DISPLEASURE.

I send many emails in this extend to Whirlpool company - pacified replies came by and went.

Meanwhile with every service came a bill (we spend Rs 1600 for changing the hinge of the door) etc...I REQUESTED THE COMPANY TO TAKE BACK THE MACHINE FOR THEIR R& D PURPOSE and provide us with a new working machine on a number of times.......nobody bothered................this inspite of our extended 5 years warranty!

WITHIN 2 YEARS OF PURCHASING A COSTLY MACHINE WE SPEND ABOUT 30000 RUPEES, we purchased a semi-automatic machine (GODREJ make) which is working well since last 18 months.

We have totally discarded the COSTLY & INEFFICIENT Whirlpool machine.....The company never bothered to check on the status of this machine and continues to send brochures recommending us to buy more Whirlpool range of products (WE ARE ACTUALLY A VALUED Customer as per one of their Loyalty programs).........WHAT A FARCE!

My advice to everyone who wants to buy washing machines - STAY OUT OF WHirlpool range - The company is only intereste in AWARDING BIG ADVERTISEMENT & TEAMING WITH BIG BOLLYWOOD ACTORS..........they are really never bothered about their customers, except than milking business from customers.

Here is an American company in India who does not know how to treat its customers complaints!

In the last two years we bought many more appliance - but always stayed away from Whirlpool appliances even during our store visits.

Manoj Kurian
Marketing manager
[protected]

Pethetic Product & Service of Whirlpool. We had puchased whirlpool AC, 11106 WPL WINDOW AC- 1 TON(WAWR12G20) on 28/04/2008 from Kapila Electronics Pvt Ltd, Janak Puri, New Delhi. 2 Free Services were promised. The first pethetic thing was that after the first dry service, instead of our repeated reminders the wet service was not offered. The Second and the most petthetic thing was that within a very short period of our purchase( 28/04/08) on 20/09/09, there was no cooling in the product. When we complained of this to your service center, they sent a executive named Hardeep Singh on 23/09/09, our service request No:17692, who inspected your product and said that there is no gas in the product and had taken Rs394/- on account of visit charge and told a further expence of Rs.1800/- for the filling of gas. Now the Company need to see the Quality of the product and the quality of its services offered. In such a short duration your product is demanding refilling of the gas. Instead of our repeated reminders our free wet service is not offered to us. On visiting instead of compensating you charge a visit charge. I request the concerned authorities to kindly look into the matter and do the needfull or else I will be forced to knock the doors of the consumer court as well as publish the matter in the press.

Hi I am Ravi Sharma from Visakpatanam.There was a problem with my refrigerator its not getting cooled so i called the Whirlpool people and they have changed with new Compressor and went off after 3 to 4 days again the same problem i called the whirlpool call center they are telling "within 3 hrs our people will contact you" the same dialogue iam listning for past 1 week but there is no responce

thanks &regars
Ravi Shama
[protected]

I bought a Whirlpool refrigerator of model 11342 WPL REF 340 DLX PROF TITANIUM 4S on 28.06.2009 from a well known dealer KAPILA ELECTRONICS PVT LTD, JANAK PURI, NEW DELHI-58. After one day of Installation Demonstration Person from Whirlpool came and we told him that food inside the fridge not getting cold enough as it should be. The Demo person said it will take the fridge one or two day to cool the food. But, after one week the friz. was not giving cooling. Then, we made the call at Call Centre to replace the friz. Immediately. The Service Engineer Vishal came who advised us to talk to our Area Manager Sh. Ram Verma regarding your complaint of not cooling. We made several calls to the Area Manager but all in vain.

PRODUCT DETAILS DATE OF PURCHASE AMT.

11342 WPL REF 340 DLX PROF TITANIUM 4S 28.06.2009 21,800/-


There is no need of keeping a friz. which is not functioning. The piece is faulty which the Service Engineers themselves know but doing nothing. Kindly help me out in replacing the friz. at the earliest.

Deep Regrets

SUNITA PANJANANI
25613350/[protected]

CUSTOMER