[Resolved]  Whirlpool India — Whirpools non -existent customer service and poor QualityProducts.

I had bought a Whirlpool Washing machine 6years back from their dealer, (inspite of my husband insisting on going for IFB which was our previous machine, which gave no problems). The whirlpool machine started giving problems with the bearing within 18 months o[censored]se . After many complaints, and finally writing to the Times of India, the company replaced the machine charging me less the depreciated value of the old machine. The replaced machine gave the same Bearing problems within 6 months , The bearing and the assembly were changed and I was charged for the bearing and assembly. Now the bearing is giving problems again and inspite of lodging a complaint to them atleast 3 times since July nobody has turned up.
I am also experiancing problems with their Refidgherator, but they have no solutions or any answers except that we keep paying for parts and oflate nobody turns up for servicing complaints. This complacent attitude is very disturbing & a major problem . I have lived in the US for 20 odd years and had been using Whirlpool products there, but I never experienced any problems there. Obviously the Indian counterpart is cheating the public with their sub-standard quality & hoping that the Indian consumer will not retaliate due to lack of legal recourse !!!
I would really like some action & consumer awareness to be made as this has been an ongoing & expensive problem.
Thanking You,
Elizabeth Koshy
Kalyaninagar, Pune

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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


For me i buy one AC one year before now two months not working, register the complaint two months ago everyday day calling they are saying some parts not getting that part comes they will now saying some other part complaint WHAT SHALL I DO ?. Very poor and unsatisfactory services
Dear sir,

I am prasad from dommeru(AP).My washingmachine(Fully Automated) board got damaged.I have waranty period.whrilpool customer service executive taken complaint on 9th of october for replacing the board. We are calling on daily basis to local customer sevice centre(Rajamundry) and yesterday onwards calling to hyderabad customer care centre.Discussed to suresh, kiran, sultan and Bala on many times. But no given good response.It is already 20 days completed.Every service should complete by 7 days.But still there is no progress on this.This is very irresponsible. Please help me in this regard. Please find the below complaint refence number.

service Request No:hd[protected]
Part pending No:hd1009117

My ContactDetails
S/o Bonagiri. Venkateswararao
Near Panchayathi
Kovvuru Mandal
West Godavari District

Mobile:[protected], [protected], [protected]
Land :[protected]
Mail Id:prasad.[protected]@tcs.com

we have registered our complaint in april, 2009 to your ghaziabad " MEHTA SERVICE CENTRE " your agent had come and he made our appliance at more severe problem so, please send your good agent for our repair as soon as possible.
my id no; RP/C/0509/2828 my complant no;RPO[protected] date 23:01:2010 RO PRODUCT

MY MOBILE NO [protected]/[protected]

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