Whirlpool India Complaints & Reviews

I have never seen such worst service of any company like whirlpool.our fridge was not working properly so we lodged a complaint against it.our fridge was taken away to the workshop on 24june, 2009 n was told that it would return in 2 days and since 10days have passed bt we have not received it yet.we called customer care so many times and even talked to the senior officer gautam but we have not recieved our fridge.we are facing various problems due to your poor service.all the perishable goods are spoiled.kindly look into the matter else i will go to the consumer court.

Dear Sir/Madam,

I have been requesting Whirlpool for more than a month to get my washing machine repaired. Eventhough I was covered under their home care plan. They still charges me evertime which is a form of cheating and i dont expect these things from a big reputed firm like Whirlpool. Below is string of correspondences made with whirlpool for which till date i have not rcvd any response. Even their local service agency "Sri Maruthi Agencies" is not responding in any manner. My machine is not working now for over a month they are elast bothered about it. The complaint regitration number with Sri Maruthi Agencies is 41490.

Pls find the mail which self have been sending but no response from Whirlpool.
CAN SOMEONE REPLY PLEASE. NOW THIS IS GETTING PATHETIC !!!

----- Original Message -----
From: <biju.[protected]@vsnl.com>
Date: Tuesday, July 14, 2009 10:05 am
Subject: Re: Complaint against "Sri Maruthi Engineering"
To: [protected]@whirlpool.com

> Hello, ,
>
> Can I be helped plss, , its been over a month now Im struggling
> with Maruthi Engineering and Whirlpool..
>
> Regards
> Raveendran
>[protected]
>
> ----- Original Message -----
> From: <biju.[protected]@vsnl.com>
> Date: Thursday, July 9, 2009 10:31 am
> Subject: Re: Complaint against "Sri Maruthi Engineering"
> To: [protected]@whirlpool.com
>
> >
> > Hi,
> >
> >
> > Can someone assist me plsssssssssssss...
> >
> > Regards
> > Ravi
> >
> > ----- Original Message -----
> > From: <biju.[protected]@vsnl.com>
> > Date: Tuesday, July 7, 2009 2:09 pm
> > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > To: [protected]@whirlpool.com
> >
> > > Hi,
> > >
> > > I had an engineer visiting us on last Saturday, he came
> checked
> > > and said he will come on Monday to replace the board but
> nobody
> > > turned up on Monday. today when we called "Marthi Engineering"
> > > they are saying that they are not aware of this and need to
> > speak
> > > to whirlpool directly. I'm really upset with the service and
> > > behavior of you service agency. My washing machine is still
> not
> > > working and I really don't know wht to do.
> > >
> > > PLS HELP !!!
> > >
> > > Regards
> > > Ravi
> > >[protected]
> > >
> > > ----- Original Message -----
> > > From: <biju.[protected]@vsnl.com>
> > > Date: Thursday, July 2, 2009 9:36 am
> > > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > > To: [protected]@whirlpool.com
> > >
> > > > Dear,
> > > >
> > > > Await response from your end.
> > > >
> > > > Regards
> > > > Ravi
> > > >
> > > > ----- Original Message -----
> > > > From: <biju.[protected]@vsnl.com>
> > > > Date: Wednesday, July 1, 2009 12:22 pm
> > > > Subject: Complaint against "Sri Maruthi Engineering"
> > > > To: [protected]@whirlpool.com
> > > >
> > > > > Ref :
> > > > > Whirlpool Washing Machine
> > > > > Model :
> > > > > Home Care plan : FLT50-35- HCP Elite 36M, plan code 1019943
> > > > > Model : 9180 Sensation EX 6.5 kg
> > > > > Serial No : INB[protected]/32S07
> > > > >
> > > > > Last charges bill details…
> > > > > Sri Maruthi Engineering
> > > > > Dated : 18/0209
> > > > > Bill No.19760
> > > > > FLT Board = Rs.4620
> > > > >
> > > > > Dated : 18/02/09
> > > > > Bill No : 40675
> > > > > Charges = Rs.450
> > > > >
> > > > >
> > > > > I own a Whirlpool washing machine since 2005 and several
> > times
> > > I
> > > > > have been having problem with the machine and the main
> > > struggle
> > > > is
> > > > > even if the service agents comes for inspection every time
> > > they
> > > > > want Rs.450 even if they come within a span of 2 weeks.
> > > Recently
> > > > > also I had an issue where the tube connecting to the
> filter
> > > > broke
> > > > > which was costing only Rs.350 but even to fix this also
> they
> > > > > wanted Rs.450 service charge. Finally I had to go to their
> > > > office
> > > > > to buy this and fix it up myself. Now ref above details
> the
> > > FLT
> > > > > board was changed in the month of Feb'09 and we have paid
> > the
> > > > > service charge of Rs.450 along with the charge of the
> board.
> > > Now
> > > > > this board is again not working and is still under
> > guarantee.
> > > > Now
> > > > > your service agent says that they will replace the board
> > under
> > > > > guarantee but I have to pay again Rs.450. Now this is not
> > fair
> > > > as
> > > > > the part has not even lasted for 4 months and why should I
> > pay
> > > > > again Rs.450 when the board has failed under guarantee
> > period.
> > > > I’m
> > > > > very upset with the
> > > > > number of time this machine has been faulty during these
> > years
> > > > > and I had to spend quite a lot money repairing it and
> every
> > > time
> > > > > paying your service agents even though I have home care
> plan
> > > > till
> > > > > Aug 2010.
> > > > > I feel that I been charged for all part and service
> despite
> > > > having
> > > > > the home care plan. Pls expedite this and ask to them come
> > and
> > > > > repair my machine which they are denying if I don’t pay
> > > Rs.450.
> > > > I
> > > > > hope you will take necessary steps. The agency name is
> “Sri
> > > > > Maruthi Engineering and is situated in Chennai.
> > > > > Await your response.
> > > > >
> > > > > Regards
> > > > > Raveendran
> > > > >[protected]
> > > > >
> > > >
> > >
> >

This is the height of appaling customer service from WHIRLPOOL - We thought that escalating the issue to VP - customer service woul help, instead they all are working like a government body rather than an MNC...I would like to bring this to the attention of whirpool USA, but have no link to mail!!!
Check below series of mails.


Dear Mr.Kapoor,
We are sorry to say, but there is neither any revert to our...

Dear Sir,
I have been a fan of Whirlpool few years back when I first purchased an Air conditioner & then I purchased a Washing machine & then a double door 340L refrigerator. Keeping in view the Service provided by Whirlpool during the years o[censored]se, I had recommended Whirlpool to a number of friends of mine.

This year I had called for a service engineer for service of my AC & washing machine and my Refrigerator for the cooling problem we were facing.

This time I am facing a problem in such a way that it has changed my perception of the Whirlpool Products & I will have to think twice before purchasing the products of Whirlpool.

Reasons for this –
1) We were facing problem of cooling in the refrigerator & water dripping inside the fridge & some boxes to be replaced. I had called for the Service engineer for checking & correcting the problem in the month of April, 29th. The engineer visited on 30th April, corrected the problem of dripping (which was not corrected in actual & is still the same) & asked to kept the fridge outside the Kitchen (which is 15 X 10 feet size). The service charges for the same were paid as Rs.395/- as service charges & Rs.2200/- for the peripherals. We were happy that the problem must be over. We kept the fridge outside the kitchen same but the problem was still the same. – Call reference No. GB[protected] Dt. 29.04.2009
2) We called in for the Service engineer again on 15.05.2009 & gave him again the description of the problem. He again tried something & later told us that another engineer would be visiting again. – Call reference No. GB[protected] dated 15.05.2009.
3) When nobody turned up for a few days I called upon the customer care again around 22nd or 23rd (I don’t remember the date as I was not provided with the Call reference No.) & I was told that they are having the problem unresolved in their systems too & very soon engineer Mr. Zafar Khan would be visiting.
4) Mr. Zafar Khan visited around 26th or 27th of May, carried out checkup & told me that as the climate was not very hot during that time (due to the rains during that period) he would be visiting as the climate becomes more hot & gave me his mobile No. as well. We waited for him for the next week but when he didn’t turn up we tried his mobile. One day he didn’t picked up his phone & now we are getting message that the mobile is switched off.
5) Today, 8th June 2009 14:15 pm, when I called up the customer care again, to my surprise, I was told that why have I not spoken to the customer care about all this & that I need to pay the Service charges again for the new visit. When I told him that the problem is still unresolved & why should I pay the Service charges for the same problem again & when I narrated him the entire sequence of the events, he told me that he shall be arranging a callback from a senior person.
6) On 8th June 2009 17:15 pm, I received a call from the Senior person who after listening to the problems I am facing, said that he would give me a call back soon, who didn’t call me thereafter.

I am not able to understand that why the problem is not getting rectified. Is it that the Whirlpool is interested in making money in after sales service only & not in the customer satisfaction. I have no hitch in paying service charges but the why should I re-pay the Service charges for the problem which has not been cured as yet.

We are facing problem of cooling in such a way that all the things kept inside the fridge gets spoiled. Even the milk gets contaminated overnight.

I’m having another refrigerator 175 litres of LG which is 5 years older than this one, but performing in a better way. Please guide me, should I change my perception about the Whirlpool products.


Regards


(Bhupendra Singh Pundir)

I had purchased a Microwave Over with Whirl Pool. Before its expirry of warenty, I had opted for extended warenty on 20.03.2009 with their authorised service centre" Mothers Home care" vide Invoice receipt number 26857. and paid the money. The warenty is for the period from 20.03.2009 to 19.03.2010.
There is a proplem in the equipment since april 01, 2009, when ever we telephone them either they give a complaint number dont attend. or dont give complaint number and say thier systems are down. This drama is going on for the last. Now the equipment, is idle and the company had not provided the service for three months APRIL, MAY, JUNE-2009.

is this the policy of warenty?

I had registered a complaint with Whirlpool customer care, here in indore on the[protected]Complaint number: IN[protected]), as my ro has not been installed till date I get the ro in oct 08

My parents purchased a 310 litre professional refrigerator DLX royal galaxy.Its SY-INA08150598 purchased on 25.07.2008.The following problems were encountered within its first year of purchase:-

1].Defective piece-which was returned only to be replaced by a dented refrigerator whose freezer door does not close properly.

2]Leakage of water and ice formation in the ZoneIV last compartment-which was repaired.

3]NOW AGAIN there is leakage of water-suggestion of timer replacement was given.

Considering my parents age which is above 60 years and possibility of accident caused by slipping over the water and so much of trouble, problems and inconvenience given by the fridge it is evident that whirlpool fridge has not met with its standard expectations and which needs total replacement. I have also written a COMPLAINT mail to [protected]@whirlpool.com on 6-7-2009 which was bounced back as delivery failure notification.

I purchased one fully automatic washing machine H65 model of 'Whirlpool' make vide bill no. [protected] dated 27.09.07. The company provides 2 years warranty i.e. the machine is still under warranty. The machine suddenly stopped working recently & I registered a complaint with the Whirlpool India ltd vide my complaint no. HR[protected] at their call center no.[protected]. I was promised a prompt service by 6.00pm on the same day. However nobody visited my place. Next day after repeated calls at the same number, an engineer named Mr. Gulfam visited & told that some condenser is to be replaced & went away on the pretext of bringing the condenser. Again, after repeated calls at the same number he came & reported that the fault has been fixed and the machine can be used for washing. However immediately after his leaving, when started a wash cycle, the machine started malfunctioning. I called up the customer service at the same number & One Ms Sakshi attending on the call told that a senior engineer would attend to the problem & since the machine is under warranty no charges need to be paid at my end & a free on-site service will be provided promptly by the Company. Since then I have called up them innumerable number of times only to be told that " Our senior Engineer is on route & will be reaching very soon". But NOBODY visited. I even tried to contact the Haryana Service Head Mr. Deepak Parashar on his numbers[protected],[protected], but he never picked up the phone.

Again when I contacted Customer service, I was informed that the complaint has been closed at their end by the engineers ( shockingly unilaterally!). They never took any report from me regarding satisfactory service & arbitrarily closed the complaint in the most manipulative manner. Now I have re-registered my complaint at the service center vide request no. HR[protected].

This attitude on the part of Whirlpool has caused lot of hardship & harassment to me & I am extremely disappointed with the service provided by 'Whirlpool of India Limited.

Kindly help.

Dr Sanjeeta Rani
995, Sector 21-C, Faridabad
Haryana 121001

Tel No.[protected]
date: 04.07.09

Hi,
I have purchased a double door refrigerator in April – 2008. Now I am facing certain issues in this product which are listed as follows
1. Low Cooling
2. Taking lot of time to create Ice
3. Refrigerator smells stinking
4. Vegetables are getting spoils.
I have made complained when it was in warranty period but unfortunately the complain has not been resolved. I have made lot many efforts to get it resolved but I really disappointed, I could not get proper response from company just because my warranty time is over.
I request whirlpool to get it resolved.
Thanks
Jinesh

I had launched a complaint to Whirlpool, Mumbai - Andheri for my double door fridge. Every day, since last 15 days, I call up their service station. My fridge has not yet been repaired. The same is under warranty and extremely poor and pathetic service. Long waiting on phones when called on call centre. Servbice centre do not pick up call

Hi,

I am completely clueless of why did I go for buying Whirlpool product.The kind of harassment I went through after buying the product and the support and services provided by them in this regard has forced me to move against the brand and file a case here.
I have bought a fridge Whirlpool Mastermind in feb 2009. Not even 3 months did pass by when the product is under warranty period, the fridge started giving hiccups in terms of moisture containment in it. The fridge, which ideally should be completely dry and moist free gets filled with moisture everyday and thereby affecting all the products kept in it.This has affected the domestic life at large. I lodged a compalint against this on June 2009 and repeated calls to them made their engineer visited our place. repeated tries followed up, but to no effect at all. The problem was still persisting even after the 2 visits of the same engineer.Post this, which continued for 15 days, we again lodged the complaint with the service center and again there was no response from them for long time.
Recently one more engineer visited the house and he also did the same thing and problem is still at large with no effect. He was supposed to come today i.e 30.06.2009 and still he did not turn up for the issue.
I am completely bothered by the support and services this company has provided and furthermore to tpo up the grievance the response from Whirlpool tem in this regard is horrible. They have been just delaying the issue for no reason.
Would request an immediate action from your end.

Currently we are residing in Baroda- Gujarat, India. We own a whirlpool front-load 5kg washing machine whhich got spoilt. Company's Baroda branch's technical person came to check the machine and said that machine needs to be taken to warehouse for repairing. Washing machine was collected from our house on the 19th of May 2009. I was told that they will return the repaired machine to us within 4-5 days. Today is 30th of June 2009 and i have yet to receive the washing machine from them.
Whenever I call to check on the status I am told that they are waiting for the spare parts to come from the compnay as ours is the new model of the washing machine. After that I was told that the spare parts are already with them and that I will be receiving the machine within two days. I checked on it after 4 days, the excuse was that they had received wrong spare parts and were waiting for the correct one. I asked them to give me the contact number of the Manager or somebody higher up to speak. I was given the number of one mr.sameer vora who refused to pick up the phone or had the curtsey to call back.
After caling them numerous times i was told on Friday 26th of June 2009 that the correct spare parts are with them and i will be receiving the machine on Saturday the 27th of June 2009 by 12- noon. So far no news.
I have dropped complaint with the company and have provided them all the details and my contact info. No response from that end either. I am totally at loss as to what shall I do? Have they mistakenly sent it to some other customer or what? how can they behave in such a ridiculous manner. I already told them that if i do not receive washing machine by saturday, I will be registering complaint with Consumer Forum.
Kindly guide me in this matter. I am seriously worried.

thanks & regards

I had purchased Icemagic EL-FF model whirlpool refrigerator in 2003 with 7 year warranty. It has been giving troubles from the very beginning. Company's service engineers have so far attended it 13 times during the warranty period. Almost every year, the compressor has been replaced. With every repair, I had to unnecessarily bear Expenses on service engineer's visit & gas filling. By now, I would have spent about Rs. 6000/- extra which is purely due to manufacturing defect.
I have got my refrigerator recently repaired on 4.6.07, 7.6.07, 8.5.08, 22.5.08, 7.10.08, 27.10.08. Again, the machine has started giving less cooling & showing signs of failure since 27.6.09. I have registered my complaint with customer care against Ref.no. DL [protected] dt 29.6.09. As a regular customer, I request that the company should replace this defective piece & compensate me for the hardship faced. Due to repeated defects arising in the machine, I am not able to bear further expenses thereon. i hope, that the company will adopt fair trade practice.

THE DRYER OF MY MACHINE WAS SUDDENLY STOP TO WORK. I CONTACTED CUSTOMER CARE AND THEY SUGGEST ME THE AUTHORISED SERVICE CENTRE AT RAIPUR. I ASKED THEM TO REPAIR THE DRYER. THEIR ENGINEERS?? REPAIRED THE MACHINE BUT ANOTHER PROBLEM WAS STARTED SINCE THEN. WASHING TUB WAS STOPPED. AGAIN CALLED THEM, THE AGAIN REPAIRED AND AFTER 3-4 DAYS ALL MACHINE STOPPED AND NOT WORKING AT ALL. I AGAIN ASKED THEM BUT THEY ARE NOT LISTENING.

Munish Garg
Mob: [protected]
complaint no - BBR[protected]

I was under 2 years maintainance contract wherein the door end cap of my refrigerator broke
in feb., 09.
Complaint was lodged and the person came in with an open used part, which was
installed inspite of our objecting with the plea that this part is not easily available.
He was wanting rs 100 extra to which when confirmed from Customer care online
was denied.

Now again in june the part broke as it was used part.
complaint was lodged on 21/6, complaint no. as above.
the person came again with used part and asked for rs 100 more plus used part.
my wife objected to the used part and denied that fresh part be installed at the charges
confirmed by customer care.
7 days, 15 calls to customer care and the problem has still not been resolved.
every time a new date and time is given but the job remains undone.

the attitude of the people in the customer care is threatening that unless you take
used part and pay extra problem will not be resolved.
now, they are not taking calls also.

i am very very regretful for being a whirlpool customer .

Dear Sir,

I purchase Whirlpool Freeze model no. 8900, 260 litres, elite model, sr. no. INA[protected] from M/S Sonal Sales corporation, patan dated 10/02/2006. Previously I have repair my freeze 2 times from whirlpool service centre, patan ( Gujarat ), M/S J.P.Freeze care & Refrigeration - patan and paid charges of Rs 2500 for compressor problem. Again problem has been created and are not ready to hear our complain. Also I have complain customer care Ahmedabad dated 9/06/2009, complain no.AH[protected], but not a single representative from company has visited to see my freeze till today. Also I have fax my problem to Customer care division dated19/06/2009.

Whirlpool Washing Machine - Sensation Elite is not working for one month. Complaint was registered on 30th May 2009 (Complaint No. 12431 - Phone Number[protected]. One Mr. Sudhakar- technician (mobile # [protected]) had visited the same day, examined the machine and again came on 1st June 2009, with the required parts to rectify the problem. Problem was specifically with the PCB and the Door Lock. He repaired the PCB part and said the Door lock requires the 5 pin which is not available with him, what he has is the three pin one, so he shall come the next day and fit it as 1st June was a Sunday and the Store will not be open. We don't hear anything from him for 2 days, and thus we contact hi again on Wednesday (3rd June 2009).On contacting him, he says.. he will get it and was pretty rude on the phone. He also gave me another number to contact someone else. I called that number and that person gave me another number to call up, I called the third number and I get to hear that the person Mr. Bharath (to whom the phone belonged to- mobile number [protected]) is on leave, and thus he gave me a fourth number. The fourth number belonged to Mr. Srinivas (mobile [protected]) . I spoke to him the same day, and he assured that he will ensure he gets that 5 pin lock and have this done at most by 6th June 2009 (Saturday).Without getting any response from them on 6th June 2009, we make another call to Mr. Srinivas and Mr. Bharath on 8th June 2009 (Monday). Mr. Bharath tells us yes I will ensure it gets done tomorrow which was 9th June 2009 (Tuesday). Nothing happens for two more days, then another call was made to Mr. Srinivas and Mr. Bharath on 11th June (Thursday), wherein he promises that it will be done by Friday (12th June 2009). After much follow ups, I get a call from someone on 20th June, that they have got the 5 pin switch and they shall come and get the stuff done. They do the honor of coming on 24th though and not before that and they declare that something else seems to be the problem and they have to take it to the workshop, which will happen only on 25th. Today is 25th and no one comes to have the machine picked up. In making further calls, I have been asked to get in touch with the boss.. who doesn't pick up the phone.This is absolutely unacceptable, we have like a fool gone ahead a bought an expensive product from Whirlpool to get this services. Can we go the consumer court for this kind of harassment and claim a new machine as the existing one is within the warranty period?

Thanks and regards
Pratiti

I purchased a whirlpool 250l refrigerator, Model - FF26 Elite on October 3, 2008 from Zoom Electronics Emporium, 4, Ramcharan Sett Road. Howrah-711104. On delivery it was noticed that there was a dent in the main door and there was a water leakage problem. The visiting engineer from the Whirlpool assured that the door will be replaced within 7 days. However, nothing was done and subsequently a complain was lodged on December 11, 2008. The complain no. was KL-[protected]. But no actions were taken by the company on this complain. Once again a complain was lodged on January 27, 2009 and phone calls were made to the branch office. Everytime there executive assured that the problem will be solved within 10-15 days but to no avail. Finally a complain by registered post were given on January 7, 2009. It is very frustrating that till date no action have been taken and the authority in whirlpool seems to sleeping over the issue.

Hi,
I purchased Whirlpool 23 Elite Refrigator on 13th June 2009 from Ezone rajaji Nagar Bangalore of the color Graphite. Next day they delivered me the fridge of different color i.e. carbon. I sent back the fridge the same day for replacement. After 1 weeek they sent back the same fridge carbon saying that the company will replace it from my residence. After 2 days they sent one second hand fridge which I did not accepted. And now they are saying to wait for 1 month. So please do guide me on the same

I HAVE MADE COMPLAINT FOR AUTOMATIC DRAINAGE AND BODY CURRENT OF THE MACHINE ON 28TH MAY2009. AFTER TAKING 226/- AS SERVICE CHGS THE ENGINEER WITHOUT OPENING THE TOP PANEL TOLD ME TAHT THE TIMER OF MACHINE IS DEFECTIVE( THOUGH IT'S WORK PROPERLY) AND THAT HAS TO BE CHANGED AND THERE IS A VALVE PROBLEM THAT HAS TO BE REPALCED. AFTER A WEEK THE VALVE HAS BEEN CHANGED FOR RS.75/- AND I DON'T ALLOW HIM TO CHANGE THE TIMER WITHOUT ANY REASON.

AFTER A WEEK AGAIN I COMPLAINED THAT STILL BODY CURRENT IS OCCURING.THEN THHE SAME ENGINEER(MR.SUMAN ROY) CAME TO MY RESIDENCE AND THIS TIME HE OPENED THE TOP PANEL AND SHOWED THAT RAT DAMAGED THE WIRES AND FOR THAT REASON I HAVE TO CHANGE THE TIMER AND WHICH WILL COST Rs.975/-. i ARGUED WITH THE ENGINEER WHEN THE TIMER IS WORKING PROPERLY WHY SHALL I SPENT Rs.975/- TO CHANGE THE SAME AND IT CAN BE EASILY RECTIFIED BY REPLQACING THE WIRES ONLY. HE IS RELUCTANT TO DO SO.

AFTER THAT I HAVE MADE COMPLAINT TWICE TO WHIRLPOOL FOR SENDING ANY SENIOR ENGINEER TO INSPECT MY MACHINE BUT TILL DATE NO BODY IS RESPONDED. MY PERIOD FOR THE SERVICE IS GOING TO END ON 28TH JUNE'2009.