Whirlpool India Complaints & Reviews

Dear Sonia,

I have registered a complaint (DL [protected]) on dated4th August09 . the complaint rectified on 8th august 09. now after one month i have same problem.than call to service engg. ph. [protected]. he say that re-complaint. than after your discussion i have registered new comp. DL[protected]. they promises that within 2 hrs. any service person contact me. but there are no reply today.

Thanks

Satyandra Chhokar

ice magic 220 li — fridge

the fridge is not working properly. its top door does not close properly. there is a water leackage from the fridge.

phone [protected]

whirlpoor refrigerator — compressor breakdown

Whirlpool has worst customer care and almost all customer care people are negative thinking. Company does not provide any direct number for speeding up of the maintenance work. I think even Top Management is sleeping on these issues.

Dear Sir,

I have purchased double door refrigerator from Whirlpool, last year there was a cooling problem for which the service centre person have come and filled in the Gas. This year also the same problem started, the service centre person from Hyderabad have come and filled in the gas, but there was no improvement. Now since 20 to 25 days I am behind your customer care for dooing the needful, who are always dodging, they are sending some person who is checking and giving some excuse and going away.

Finally they have told that since the refrigerator is under waranty period the compressor will be changed and there is some oil formation in the pipe line which needs to be cleaned. But this also they have told some 4 to 5 days back but till date they have not turned up. I have almost spend more than Rs.400 on STD to your customer care centre at Chennai. Hyderabad service centre does not pick up the phone atall.

I have been charged Rs.280 against the RT No. 368 dated 11.4.10 and Rs.1350 against the Rt. No.518 dated 12.4.10. My complaind No. is 09601 and 15578 lodged with Customer care No.[protected].

The movement we call they start telling the entire history of my address and problem relating to my refrigerator and promise it will be done today but that today has not come till date.

This is very ridaculous to trouble the customer. I you do not have proper maintenance set up why do you claim to be the best. My ultimate step is you are forcing me to go to consumer court and give a customer complaint in all the leading new paper about how the whirlpool are dealing with the customer and how best they give the service.

Also provide me the contact number of the senior executive to whom I shall contact in case of service is required.

Please look into the matter and revert back to me by why the problem will be attended.

Regards

T Bachaspathi

H.No.30-275/3, Santhoshi Math Colony
Near DAV Public School, PO Ramakrishnapuram
(Opporise Sangam hardware lane)
Neredmet-Secunderabad-500056- Andhra Pradesh
INDIA
Terlephone No.[protected] [protected]

Whirlpool Refrigerator — Compressor to be replaced-within the warranty period

Dear Sir,

I am attaching the complaint made to Whirlpool. Please provide your e.mail ID so as to correspond with you directly. There is no feed back from you. Please let me know what action you people are taking to help the consumer.

Best Regards

Attachment: dated 30.4.2010

Dear Sir,

This is to inform that today morning one Mr Ravi Telephone No.[protected] have rang up and told that he is coming to replace the Compressor and do other repair work, but he was not knowing about the warranty of the compressor. It is not known whether the complete details and instruction are given to the engineer or not, other wise why he should ask this question to the customer. My compressor is under special warranty and your Madras Customer Care have already informed me and instructed the Hyderabad Customer Care M/S Sheethal Electronics to replace the compressor and do the other repair jobs. Still they have charged Rs.1350 and Rs.280 from me. How long this will go on.

Please give me the feed back by when you will comply with the complaints and also provide me the telephone No and mail ID of your Senior Marketing persons.

Regards

T Bachaspathi


----- Original Message -----
From: T Bachaspathi
To: [protected]@whirlpool.com
Sent: Wednesday, April 28, 2010 11:47 AM
Subject: Fw: Refrigerator problem


My contact numbers are as follows:

[protected] & Mobile No.[protected]

----- Original Message -----
From: T Bachaspathi
To: [protected]@whirlpool.com
Sent: Wednesday, April 28, 2010 9:35 AM
Subject: Refrigerator problem


Dear Sir,

I have purchased double door refrigerator from Whirlpool, last year there was a cooling problem for which the service centre person have come and filled in the Gas. This year also the same problem started, the service centre person from Hyderabad have come and filled in the gas, but there was no improvement. Now since 20 to 25 days I am behind your customer care for dooing the needful, who are always dodging, they are sending some person who is checking and giving some excuse and going away.

Finally they have told that since the refrigerator is under waranty period the compressor will be changed and there is some oil formation in the pipe line which needs to be cleaned. But this also they have told some 4 to 5 days back but till date they have not turned up. I have almost spend more than Rs.400 on STD to your customer care centre at Chennai. Hyderabad service centre does not pick up the phone atall.

I have been charged Rs.280 against the RT No. 368 dated 11.4.10 and Rs.1350 against the Rt. No.518 dated 12.4.10. My complaind No. is 09601 and 15578 lodged with Customer care No.[protected].

The movement we call they start telling the entire history of my address and problem relating to my refrigerator and promise it will be done today but that today has not come till date.

This is very ridaculous to trouble the customer. I you do not have proper maintenance set up why do you claim to be the best. My ultimate step is you are forcing me to go to consumer court and give a customer complaint in all the leading new paper about how the whirlpool are dealing with the customer and how best they give the service.

Also provide me the contact number of the senior executive to whom I shall contact in case of service is required.

Please look into the matter and revert back to me by why the problem will be attended.

Regards

T Bachaspathi

H.No.30-275/3, Santhoshi Math Colony
Near DAV Public School, PO Ramakrishnapuram
(Opporise Sangam hardware lane)
Neredmet-Secunderabad-500056- Andhra Pradesh
INDIA

Whirlpool - A/C — Terrible After Sales service

I had bought a Whirlpool A/C two years back. This Friday night, it stopped cooling. On complaining, an engineer came and checked it up on Saturday evening. He told it is a problem with the compressor, needs to be taken back. I insisted him to take it back on Saturday itself - he spoke to his team and then said we will, try, else Monday pucca...

Today morning I checked with them. Monday morning being working for both me and my wife, I fixed up an appointment with them for 230PM pickup. I came home from office, post lunch taking half a day off for this and waited. I called the customer cell atleast 8 times between 3 PM and 7PM. I was always told one thing - pickup reaching in 30 min max. Those 30min are not over till now. I am still waiting. No person had the courtesy to call up and check.

And sleeping in the heat of Chennai is a pain without A/C. This is the worst kind of after sales service response. urging anyone reading this, never to buy a Whirlpool product again. It is THE WORST on after sales response...

Whirlpool/ Refridgereator 310 Prof. DLX Titanium

To,
Manager
Whirlpool

I Also bought brand new whirlpool refrigerator (310 Dlx Tatanium) from Radhika Sales Corporation Pimpri Pune-411017 on dated 25th Sept.2009.
I am getting problem with the alarm facility as they mentioned in the booklet and also they convience me at the shop also saying that this facility is there, after bying this I found is not alarming and now I am also suffering to solve this problen I complained to Radhika Sales Corporation as well as whirlpool customer care support
still Nobody is responding from the company and dealers. her name is Anita
And she couldnot do but only could convince me to wait until they could send their senior engineer/managers. to investigate this problem but still I am waiting Finally I again requested to Radhika Sales Corporation, as well Whirlpool service centre
I am continuously calling to whirlpool call center and there some senior lady named
Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .

I request whirlpool senior executives to come upfront and provide me justice.

I also would not be satisfied until and unless they don’t give me replacements and if this not done within a week I will copy and file my grievances to CONSUMER COURT as well as telecast this to CNBC Awaaz channel but i wont let them to escape up to my last RIGHTS.

with thanks,
Anil Devrukhkare
mobile : [protected]

T.V.S Whirlpool — machine not working past three weeks

Resp Sir : we have been complaining for repairing our machine, but they are upto some excuse saying that the board not available and they wil contact us as soon as they get the board but we have not yet rec any cal frm them and wen we went to the off for the complain they are like do wat ever you can do we wil not come for repairing now tel us wat we are suppose to do

Whirlpool Washing Machine — Pathetic Customer Service

I lodged a complaint about my Whirlpool washing machine not working (Complaint number PN[protected]) The technician keeps telling me about unavailability of a part which need to come from the company. The company's manufacturing unit is located in the same city where I am (Pune). But the part has not reached me yet. It is been three days now.

When I called the customer care again, they told me that it will take 2 more days to resolve the issue. This is so pathetic when the competitors can do it in 24 hours, why does Whirlpool not provide a similar service.

I am really very upset about this.

Sir,

Sir,

I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.

The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,

The 3rd complaint was launched on 23/04/2009. The engineer came to my home and

Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)

The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam

The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.

Hence I request you to kindly refund the money and replace the cabinet on free of cost.

From

Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],

Sir,

I have purchased a whirl pool washing machine model no. 9855, Sl. no INB[protected]SPLASH) dated on21st August 2007.
The first complaint was launched on 28/11/2008 and the action taken was PCB Replaced, by the engineere.

The second complaint was effected on 13/03/2009, The service engineer came and replaced the inlet valve,

The 3rd complaint was launched on 23/04/2009. The engineer came to my home and

Asked to bring the machine to their service centre according to that
I have send the same to the serice centre on my cost. (up and down)

The 4th complaint was launched on 3rd week of October 2009, The engineer came said that PCB has to be change, it will cost Rs.3000/-He has replaced the same and charged Rs. 3000/- M/s Jayem asscociates vallom, perumbavoor. Ernakulam

The body is rusted, now.
In the short period of 2 years time (warrenty period) 4 times complaints are repeated. We are a microfamily.( Only 3members) If we give our dresses in a laundry, there will not be the need of this much expenses.
In this short period most of the spare parts are replaced except motor.
Also I have paid huge money and mental agony because of the machine.

Hence I request you to kindly refund the money and replace the cabinet on free of cost.

From

Manu. B,
S/o Banu Vikraman Nair,
Kaippully parambath House,
Opp. Hotel annapoorna,
Kaduval stop
Perumbavoor, Ernakulam
Mobile, [protected],

Dear Whirlpool,

Please let us know the market price of splash PCB used in Whirlpool fully automatic washing machine

with regards
suresh

There are many complaints on various websites about customers being taken for a ride by the service personnel of Whirlpool. On dead machines, usual observation is that the service person will say- PCB is burnt! This they may do even without opening the machine. Mostly they charge in the range of Rs. 3000 to 3500. Mostly they also offer a bargain of Rs. 500 if we return the faulty PCB to them. Now my bitter experience is I spent such money twice. Now I know that you can save this expenditure, if you are little tech savvy and careful (you will need only one Philips screwdriver). Actually the machines are very good and there is a safety fuse inside the top cover which usually blows and the machine is protected. The fuse may blow because of overload on account of some buttons, hooks, coins, metal parts from our cloths getting stuck around the rotor. For F65 washing machine (should be similar on other models also), disconnect the power supply cord, remove the water inlet pipe, open the hood from the back side (2 screws). Lift the hood by pulling towards front. Recline the hood against a wall standing vertical. On the bottom right hand side, you will notice small white coloured cap. Open it by turning counterclockwise. Inside is a fuse that might have blown away. Replace the fuse of same rating and close the machine in exactly reverse way. It should work, mostly.
If you can not do any of these things, just monitor the repair person closely while he is working and ask him to show you the fuse. Most likely the fuse is blown. If you are not vigilant, you may be stripped of Rs. 3500/- when the actual fuse costs Rs. 10/-.

I own a whirlpool splash washing machine... It is frequently showing various complaints. Firstly motor for draining water gone. I got it replaced for about Rs 1000/- including service charge. Then the board gone two times even though i use a stabilizer for washing machine. I spent Rs 7500/- for that. What shall i do for preventing such board complaint. We have a reliable power supply and we are not overloading the product.I surfed through the some blogs and found the same complaint for this model.
Please tell me a solution for this problem I don't want to replace another board. I will replace with some other brand machine..
Thanks in advance for your valuable advice.
Arun Murali
Muraleemandiram
Aickarakonam
Kakkodu P O
Punalur
PIN 691305
Ph [protected]

Hi,
I own a whirlpool splash washing machine since 23-Aug-2010. On 14-Dec-2012(just within 4 months of expiry of warranty) it had the PCB burnt. Need to mention, the service engineer came the very same day and replaced the PCB. I lost Rs. 3200 for part and service. The is no voltage fluctuation in my area and is evident from the reports from my fellow customers that it is the manufacturing/design defect of whirlpool that caused the fault.


I have used TVS-whirlpool fully automatic washing machine for more than 15 years and only once we had to replace the PCB, that too after 12 years of ownership. That was the confidence I had in buying whirlpool model.

Since PCB fault happened within a very short period and is a common issue, I am forced to advocate against whirlpool washing machine. Kindly rise up to the occasion and refund the money to keep up the goodwill of your company, or else you may soon find it along the cheap brands in the country.

Nithin
nithin.[protected]@gmail.com

Whirlpool fully automatic washing machine is really a very poor product- even after using a stabilizer with in three years the puc board was replaced three times.I will never purchase a whirlpool product again and will never recommend.the board cost was Rs.3500 .really pathetic & costly

Premnath c Nair
[protected]@gmail.com

I read your comments. It is useful info anyone thinking of making a purchase. It will be better if Whirlpool guys read it but I guess they don't care.

To anybody reading this!!! (I dont think so, if there i could nt have to send this)
I am an "UNLUCKY" felllow who purchased a refrigerator of the "self praised "WORLDS No1 ???? home applaince company...It was on 24th AUG 2009..and by gods grace one day it works for me, and dead. So i complained to the shop and they give a number of your service center in trivandrum named High Tech Solutions...and after repeated calls and one week they send an engineer, and he told that the gas is leaked!!! so as per his information I gave the copy of bill and warranty card to that service center and they told it will replaces with in one week. several times I called them and got the same reply as will be replaced with in one week. at last I called to the call center([protected] is the given number for registration) and shocked with the reply as the complaint is closed as the product is replaced?????????????????? What a customer care YOU HAVE???? Really great!!! and (It cost me more than 1000 rupees to calls itself, as evry times it told as all executives are busy) even I registered with SMS also till no reply for that...Again one person called me(His number [protected] and told as manager of trivandrum) and offered it will be replaced with in this week...today the date 25th Oct 2009. still its dead here...
I waited these much time ...next is legal and
I WILL BURN YOUR FRIDGE INFRONT OF YOUR SHOWROOM WITH THE PRESENCE OF MEDIAS...

I dnt sure anybody there to read this ... but keep one thing in mind that we FOOLS are your bread n butter...dont spit on the food before eating..ok

sir
we have orederd a oil fied heater for chandigarh before two month but we have not recived this items
now at time .this item will given us by Elder pharma.with purchase of huge amount of medcine and sum amount will also given us.

sir,
I purchased A WHIRLPOOL ELITE REFRIGERATOR 280L FROM THE DEALER ASNANI HOME APPLIANCE, JYANTI MARKET, JAIPUR, ON DEC30 2006.IT IS WORST FRIDGE.NO COOLING IN IT .THERE IS NO PROPARE SERVICE. NOT GETTING PROPARE REPLY AND SATISFACTION FROM THE SERVICE CENTRE.ON CALLING THEM TO CHECK THE FRIDGE, NO ONE GIVES US RESPONSE.AFTER PURCHASING FRIDGE THE FRIDGE ONLY WORKED SIX MONTH ONLY, AFTER THEN THE PROBLEM STARTED.I ADVISE NOT TO PURCHASE SUCH BOGUS FRIDGE.

Mr. Rao - I am going through exactly the same problem with my Whirlpool double door refrigerator. Saikiran technician came last Monday (August 10th) and said that there is a problem with my compressor and has to be replaced. After multiple complaints to Whirlpool customer service, so far no one has come back (its been more than 1 week we've been managing without a fridge).

Looks like the Saikiran folks are apathetic to customer problems and simply dont care. I am at the point where I feel I'll just get a new refrigerator and dump this horrible product. Whirlpool manufacturing is quite defective I feel (this is the 2nd problem in 2 years since we brought this fridge).

Let me know how you're doing now (did you get your fridge fixed?).

regards
Raj

I would recommend not to buy Whirlpool ref. I am not happy with thr product, have purchased Whirlpool prof. and its too noisy and smelly. It was just one month that I purchased the product and water started accumulating in the bottom tray.

Sir, I purchased a 180L royla genius fridge from visakhapatnam whirlpool agency on Nov 07. The same became non ops on Mar 09 just after one year and five month. after complain service engineer visited at my house and said compressor is faulty. They changed the compressor and charged around Rs. 900/- for transportation, IP to relay switch and service charges. The same became non operational in Jul 09. I complained the same and Complain no. is 001915. They charge around Rs 1400/- but after negotiation with senior executive they reduce the gas filling charges and charged Rs.400/- (But the gas leaked out due to improper welding, which was service engineer fault). They delivered the fridge me on 17 Jul 09 in the late evening and now the same has became non ops. After complain they gave me complain no. 8194. Service engineer visited and said gas is blocked . They will most probably again will take my fridge to service centre. Due to this my so many thing got wasted. I complained twice on web to the company but no reply.

It happes

WHIRLFOOL not Whirlpool

I bought a 1T split AC from this company some 10 days ago. That was the beginning of my nightmare. It stopped cooling after 24 hours. since then hordes people visited my place in the name of customer care. Some said there is no gas in the unit. Gas was filled. Unit started functioning albeit a funny rattling noise from the indoor unit but cooling level was very low as compared to a 1T Godrej AC fixed on my adjoining bedroom. Then I noticed water seepage in the wall ( newly pained a week ago) where the indoor unit was fixed. Another round of visits and I am told AC is fine and there is no problem.
Then I calculated tonnage of the unit from the cooling capacity marked on the unit. It turned out to be a machine of 0.9T !!! That is why they are showing very low power consumption compared to other brands !!!
This is a plain case of cheating and fradulent practice. I was misguided by their sales gimmick. If they do not refund my money I am going to approach consumer court.

Sir,
we have purchased a whrilpool proton + ellite model on 5/6/10 from M/s Royal electronics, chembur, Mumbai.But as per the offer whirlpool should give 2 rebok specs and a rebok watch with the fridge. But 20days already been passed there is no positive response.Pl tell us, what should we do in this situation?Really frustating...

Whirlpool is worst in customer care.No one will respond properly. no spare parts
Since one month i repeatedly calling customer care and no action has been intiated.

Whirlpool/Washing Machine — FREQUENT REPAIRS SINCE LAST SERVICING DONE

I am owning a washing machine (hotwash/automatic model) of whirlpool and it was working fine till March 09 when we lodged a complaint with whirlpool service centre, delhi. In March 09, some parts were changed by their authorised service dealer in west delhi and a sum of Rs.5580 was paid; In July again it developed some problems, which was attended to and rectified - costing Rs.3200/-; (I was told that if there was any repairs within one month period, it would be attended to). Unfortunately, the machine again broke down on 28th Aug 09 - The visit of which was done after payment of visiting charges of Rs.281/-.

A responsible company like Whirlpool is expected to behave and take care of their customers;
Servicing by the consumer durables industry has become a revenue generator - they gain more revenue in servicing rather than on their original sales...

Sir,

I have one wirlpool refrigerator. Model wp220gl, frost free, no cfc model. Now there is some problem in working condition. Continuos on position in condesor showing. Cooling in good condition. Only Continuos ON position problem. Now I am total Stopped the system. I can't understand the problem.
Please send one service engineer. Warranty period is over.


Thanking you.


regards
srinivas
[protected]

Refrigerator Whirlpool — Bad Service

Purchased Elite model 6 th sense 280lt. capacity from Metro Bangalore on 1/05/09 & got registered for installation & demonstration still no body has turned to install . i called up Deepa(at service centre) sveral times but no response has come yet.

This is to inform you that i have purchased a whirlpool refrigator at kolkatta form Garia on 16/07/06 after the purchase 3 days onwards only there has been chilling problem on 28/04/09 i have logged a complaint but the person name Mr.Pradim kuar bhalla who came for check up without making it ok he close the case again i have logged a complaint but same person came and he comitted that the work will be done within 3 days after 3 days when again i called up near 10 times same comitment has been forwarded from customer care soon our engineer will check its going to be 3 weeks that work has not been completed.
Pls look into the matter.

Whirlpool - Refrigerator — Horrible service

Complaint no: KL[protected]
The complaint has been made on last Sunday,30th Aug, regarding my refrigerator. Monday,31st Aug, whirlpool technician came and share that GAS to be refilled and we should not switch on. They will take the refrigerator to their service centre for refilling of gas.
4 days past, despite several reminders to call center nobody has turned up for the same and refrigerator is switch off since Monday,31st Aug.
Is it a responsible customer service department in current market scenario?
Nobody in whirlpool service department bothers to understand that how the family is facing problem without the refrigerator and also without knowing the time will take to get the same repaired.
Forget that the basic product quality - GAS leaked/finished within 4 years of purchase (just after the gurrantee period). We have no such complaints for LG and other company's refrigerator which we have used before.
Want to understand why such service failure happens? is it a normal service culture of Whirlpool?
When can we get the refrigerator repaired?

Sandeep Banerjee
[protected]

Whirlpool Refrigerators — Bad Service

I had purchased a refrigerator ( Whirlpool ) from this renowned dealer at Barasat. Its already 3 days from purchase but still they are unable to deliver the product. Being such a big dealer they are still unable to service their customers.

Hi,

My Service Number is BG[protected], and satisfaction code is 868. I have given the down payment of Rs 5000 to buy a refrigerator :REF FFS: NEO IC275 on 05.03.2013.
I was promised that the product will be delivered on 06.03.2013 but it was not delivered today. As I had to skip my office to receive your delivery today but I cannot continue to skip my office one another day.

They are making different excuses on my every call to them. Can you please let me know the escalation point for this issue?

Thanks & Regards,
Kumari Tulika