Whirlpool India Complaints & Reviews

Washing Machine — Not working since more than one month

My machine is not working for more than one month. right now i am trying to call the service person, his mob no is [protected] , he is not attending the call. I am horrified with this unproffessional approach from the company. you people are assuming that washing machine is used only once in two months. I request all my friends not to buy any IFB product

sir,
i buy last six month before wh-machine in whirl pool.till now no boby can
attend for free demo kindly pls arranged one demo eng to attend the complint
very soon...mobil-[protected] (or)[protected]...

Whirlpool Washing Machine

Whirlpool Refrigerator — needs service

Sir,

We need to service our refrigerator.

Kindly give us the details as to what will be your service charges and also would like you to come down preferably on sunday. Since, we are working in the week days.

Regards,

Anil
[protected]

Whirlpool Professional Refrigerator — Recurring Problems & Pathetic Customer Service

Hello -

I live in Chennai and I purchased Whirlpool Professional Refrigerator in Feb 2009. Unfortunately the machine was giving recurring problems. The latest is it is not getting cooled properly and because of that vegetables, flour and any other food materials are getting rotten. After lodging complaint, engineer will come and say keep the temperature level at this point, use plastic nets to cover the vegetables and so many other junk reasons instead of actually getting into the root cause of the issue. The latest complaint number CN[protected] which was logged on Sep 8th 2010 was closed without being a call or visit by the service engineer. When contacted the customer service they said due to technical issues on the system the issue got closed and they asked me to log another complaint. A pathetic answer from a world class company (per them). Unfortunately I do own a Washing Machine, A/C & Water Purifier made by Whirlpool and all are not even 2 yrs old. Iam at no point return investing close to an lakh rupee with them for their pathetic and poor service.

Whirlpool Professional Refrigerator — dented

A lot of problem is being faced because of low level of servicing/response provided by your company Two months have already passed but no fruitful response,
Mr. Ambika Tripathi of service centre at jaipur doesn't pay proper attention towards my complaint from last two months he always give lame excuses like our stock truck is coming but from last two months no stock is recieved even now he speaks very rudely he doesn’t have etiquettes how to talk with a woman.
may I once again request you to exchange the same at the earlier.
thanks

Dear Sir
this is for the second time I am registering my complaint on this site. I don't know what is the fate of my first complaint.
I had purchased a whirlpool washing machine model ABM552 POFUSIONAL / 5.5 KG vide invoice no./vat no.[protected] but subsequently the model could not be delivered as the model selected by us is out of stock and supply of the same has been discontinued so near future arrival of the same is not expected and after telephonic confirmation and lot of follow up with the dealer The Great Eastern Appliances Pvt. ltd, Kakurgacchi on 31/10.09 the Washing Machine was delivered.
But the washing Machine was damaged during transit and the person who had visited our home for demonstration had taken a confirmation on the document do[protected]A."body dent. customer want replacement. As informed by the personnel Shri.Saha it will be replaced with in a week. But even after continuous follow up no response could be obtained from the whirlpool Park Street of Kolkata and after repetitive telephonic calls a call was received from the godown of whirlpool saying that this model is also not available and we have to opt for some other model.As this is not thing that can be selected over phone we asked our money back but we were told that we need talk to our dealer only.
Our dealer (the sales person Souvik never bothers to respond) represented by Souvik who was the contact person for us immediately handed over the phone to some lady (Dt.25/11/2009). She promises she will be getting back to us regarding the progress of the matter on 01/12/09 but after waiting for the whole day when called again the lady promises she will be arranging for the delivery either on 2/12/09 or positively on 03/12/09. But no delivery could be made till this hour and souvick is not picking up the phone even after repetitive calls made.
We are really frustrated with the entire episode.
Rs.17000/ has been blocked and the kind of harassment and helplessness I don't know from where we can expect some response.
Regards
Amrita
[protected]
Registered a complaint with whirlpool vide complaint no. KL[protected]

Whirlpool — Whirlpool fully automatic

We bought whirlpool fully automatic washing machine from purasawakkam Vasanth & co. They recommended worst machine and we are facing problem from day itself, when we wash the clothes white color staine are accumulate and the cloths are getting stain. We logged complaint to service center 2nd time. The service man came and checked the machine, he said he needs to wash the machine with chemical powder on monthly basis the charges will be Rs.130 per wash. Why we should pay for new machine. We are completely frustrated with whirlpool machine and the service, I have paid Rs.14000/-

hello sir
my self manoj and i am using your product since 18th april 2010 and now i am so much feed up with ur product and services that i want to lift ur product to my home becaus o[censored]r services and behaviers twards us.

i had complained my last complained about my washing machin on 17th october 2010 and my compland number is SRnumber DL[protected] but there is no information what they do about that complaind and will they do any thing it is also not defined by them.
i had called them a lots of time and the all time say that our seanior will call you soon but till today they had not called me and thay said we cant regaister ur complained or you want to colse your problems.
which number they mess me about the enginer they also said us that contect to the customer. now i am so much tensed what i do? i want to lift ur product to my home and never think to purchase or reffer to others? please tell me what i do?
manoj
add-Kh.no. 574, nehru enclave near corporation bank, vijaypal wali gali, alipur Delhi-110036
ph-[protected]

Whirlpool — non service

Dear Sir,

As I have mailed you earlier for this problem I have a fridge of the above mentioned brand and is not working since 12/4/09 as I have lodged a complaint with call center and also with service center but I always get some on the other reply that it will be done to or tommorrow but as tommorrow never comes and till date it has not been solved I have calling service centre person Mr.Akram mobile no [protected] earlier he is to take my call not he is not accepting my call or giving any feedback as I thing that you are the only one who can help me or solve my problem.

So.I please request you to please look into the matter and do the needful.

Thanking you,
shafiq khan mobile no [protected]

Whirlpool — non service during warranty period

1.Microwave brought from whirlpool,
2.A hook broke during operation,
3. Complaint lodged on 3rd january
4. Serviceimen visited nad told that part cost to be paid and will be repaired in 7 days.
5. Repaeted calls being made nad still not repaired.
6. Call centre guys only p;assing time and not giving date neither product being repaired.
7. goods is still in warranty period but the time is passing on.

Whirlpool — IN WARRANTY PERIOD NOT REPAIR

I BOUGHT WHIRPOOL REFRIGETER LAST 24TH JUNE 2010.WHEN IWAS BOUGHT THIS REFRIGETER FROMTHAT DAY ITS NOT COOLING PROPERLY.AND DOOR NOT FITTED.I WAS CONTINUE COMPLAINT CUSTOMER CARE BUT THER NOTRESPONE AND NOT REPLY.
THANKS
SUBRATA MAHAPATRA
[protected]
[protected].

my whirlpool fridge doesnt work after replacement of compressor and service, there are the worst service engineers ever and worst product

Dear Sonia,

I have registered a complaint (DL [protected]) on dated4th August09 . the complaint rectified on 8th august 09. now after one month i have same problem.than call to service engg. ph. [protected]. he say that re-complaint. than after your discussion i have registered new comp. DL[protected]. they promises that within 2 hrs. any service person contact me. but there are no reply today.

Thanks

Satyandra Chhokar

ice magic 220 li — fridge

the fridge is not working properly. its top door does not close properly. there is a water leackage from the fridge.

phone [protected]

whirlpoor refrigerator — compressor breakdown

Whirlpool has worst customer care and almost all customer care people are negative thinking. Company does not provide any direct number for speeding up of the maintenance work. I think even Top Management is sleeping on these issues.

Dear Sir,

I have purchased double door refrigerator from Whirlpool, last year there was a cooling problem for which the service centre person have come and filled in the Gas. This year also the same problem started, the service centre person from Hyderabad have come and filled in the gas, but there was no improvement. Now since 20 to 25 days I am behind your customer care for dooing the needful, who are always dodging, they are sending some person who is checking and giving some excuse and going away.

Finally they have told that since the refrigerator is under waranty period the compressor will be changed and there is some oil formation in the pipe line which needs to be cleaned. But this also they have told some 4 to 5 days back but till date they have not turned up. I have almost spend more than Rs.400 on STD to your customer care centre at Chennai. Hyderabad service centre does not pick up the phone atall.

I have been charged Rs.280 against the RT No. 368 dated 11.4.10 and Rs.1350 against the Rt. No.518 dated 12.4.10. My complaind No. is 09601 and 15578 lodged with Customer care No.[protected].

The movement we call they start telling the entire history of my address and problem relating to my refrigerator and promise it will be done today but that today has not come till date.

This is very ridaculous to trouble the customer. I you do not have proper maintenance set up why do you claim to be the best. My ultimate step is you are forcing me to go to consumer court and give a customer complaint in all the leading new paper about how the whirlpool are dealing with the customer and how best they give the service.

Also provide me the contact number of the senior executive to whom I shall contact in case of service is required.

Please look into the matter and revert back to me by why the problem will be attended.

Regards

T Bachaspathi

H.No.30-275/3, Santhoshi Math Colony
Near DAV Public School, PO Ramakrishnapuram
(Opporise Sangam hardware lane)
Neredmet-Secunderabad-500056- Andhra Pradesh
INDIA
Terlephone No.[protected] [protected]

Whirlpool Refrigerator — Compressor to be replaced-within the warranty period

Dear Sir,

I am attaching the complaint made to Whirlpool. Please provide your e.mail ID so as to correspond with you directly. There is no feed back from you. Please let me know what action you people are taking to help the consumer.

Best Regards

Attachment: dated 30.4.2010

Dear Sir,

This is to inform that today morning one Mr Ravi Telephone No.[protected] have rang up and told that he is coming to replace the Compressor and do other repair work, but he was not knowing about the warranty of the compressor. It is not known whether the complete details and instruction are given to the engineer or not, other wise why he should ask this question to the customer. My compressor is under special warranty and your Madras Customer Care have already informed me and instructed the Hyderabad Customer Care M/S Sheethal Electronics to replace the compressor and do the other repair jobs. Still they have charged Rs.1350 and Rs.280 from me. How long this will go on.

Please give me the feed back by when you will comply with the complaints and also provide me the telephone No and mail ID of your Senior Marketing persons.

Regards

T Bachaspathi


----- Original Message -----
From: T Bachaspathi
To: [protected]@whirlpool.com
Sent: Wednesday, April 28, 2010 11:47 AM
Subject: Fw: Refrigerator problem


My contact numbers are as follows:

[protected] & Mobile No.[protected]

----- Original Message -----
From: T Bachaspathi
To: [protected]@whirlpool.com
Sent: Wednesday, April 28, 2010 9:35 AM
Subject: Refrigerator problem


Dear Sir,

I have purchased double door refrigerator from Whirlpool, last year there was a cooling problem for which the service centre person have come and filled in the Gas. This year also the same problem started, the service centre person from Hyderabad have come and filled in the gas, but there was no improvement. Now since 20 to 25 days I am behind your customer care for dooing the needful, who are always dodging, they are sending some person who is checking and giving some excuse and going away.

Finally they have told that since the refrigerator is under waranty period the compressor will be changed and there is some oil formation in the pipe line which needs to be cleaned. But this also they have told some 4 to 5 days back but till date they have not turned up. I have almost spend more than Rs.400 on STD to your customer care centre at Chennai. Hyderabad service centre does not pick up the phone atall.

I have been charged Rs.280 against the RT No. 368 dated 11.4.10 and Rs.1350 against the Rt. No.518 dated 12.4.10. My complaind No. is 09601 and 15578 lodged with Customer care No.[protected].

The movement we call they start telling the entire history of my address and problem relating to my refrigerator and promise it will be done today but that today has not come till date.

This is very ridaculous to trouble the customer. I you do not have proper maintenance set up why do you claim to be the best. My ultimate step is you are forcing me to go to consumer court and give a customer complaint in all the leading new paper about how the whirlpool are dealing with the customer and how best they give the service.

Also provide me the contact number of the senior executive to whom I shall contact in case of service is required.

Please look into the matter and revert back to me by why the problem will be attended.

Regards

T Bachaspathi

H.No.30-275/3, Santhoshi Math Colony
Near DAV Public School, PO Ramakrishnapuram
(Opporise Sangam hardware lane)
Neredmet-Secunderabad-500056- Andhra Pradesh
INDIA

Whirlpool - A/C — Terrible After Sales service

I had bought a Whirlpool A/C two years back. This Friday night, it stopped cooling. On complaining, an engineer came and checked it up on Saturday evening. He told it is a problem with the compressor, needs to be taken back. I insisted him to take it back on Saturday itself - he spoke to his team and then said we will, try, else Monday pucca...

Today morning I checked with them. Monday morning being working for both me and my wife, I fixed up an appointment with them for 230PM pickup. I came home from office, post lunch taking half a day off for this and waited. I called the customer cell atleast 8 times between 3 PM and 7PM. I was always told one thing - pickup reaching in 30 min max. Those 30min are not over till now. I am still waiting. No person had the courtesy to call up and check.

And sleeping in the heat of Chennai is a pain without A/C. This is the worst kind of after sales service response. urging anyone reading this, never to buy a Whirlpool product again. It is THE WORST on after sales response...

Whirlpool/ Refridgereator 310 Prof. DLX Titanium

To,
Manager
Whirlpool

I Also bought brand new whirlpool refrigerator (310 Dlx Tatanium) from Radhika Sales Corporation Pimpri Pune-411017 on dated 25th Sept.2009.
I am getting problem with the alarm facility as they mentioned in the booklet and also they convience me at the shop also saying that this facility is there, after bying this I found is not alarming and now I am also suffering to solve this problen I complained to Radhika Sales Corporation as well as whirlpool customer care support
still Nobody is responding from the company and dealers. her name is Anita
And she couldnot do but only could convince me to wait until they could send their senior engineer/managers. to investigate this problem but still I am waiting Finally I again requested to Radhika Sales Corporation, as well Whirlpool service centre
I am continuously calling to whirlpool call center and there some senior lady named
Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .

I request whirlpool senior executives to come upfront and provide me justice.

I also would not be satisfied until and unless they don’t give me replacements and if this not done within a week I will copy and file my grievances to CONSUMER COURT as well as telecast this to CNBC Awaaz channel but i wont let them to escape up to my last RIGHTS.

with thanks,
Anil Devrukhkare
mobile : [protected]