Whirlpool India Complaints & Reviews

I have had purchased a Whirlpool Microoven 25C from TMC hyderabad (31 Dec 2009). There are accessories listed on the seal box, but few accessories are missing, when I complaint to TMC and Whilrpool, they are saying that the company is not supplying the"missing accessories" currently. If that is that case why the items are listed on the box. I wanted to put a case against a company Whirlpool by misleading the people by writing the more accessories and providing only the few and attracting the consumers.

I also suggest the Forumates to be cautious about this kind of issue before purchasing any items.
Thanks,
SrikK

My Whirlpool American Fridge Freezer has had the same fault since new. The Freezer stops freezing with the alarm sounding and the front panel temp indicator displaying - -. As this starts to happen the you get (well documented on Google) water splatter. Each engineer visit results in the fault going away for a few weeks / months. But the the inevitable return of the same fault.

On the web you now have people selling kits that repair the PCB's (the transistors fail). Either that or pay Whirlpool £300+ to have them replaced on an ad-hoc basis.

I called there UK customer services line today and spoke to Dawn. Dawn informed me, without asking for my model or serial number, name or address. That the warranty had expired (I had told her that anyway) She also told me "there are no known issues with the fridge freezers like what I described" that "their engineers were paid to fix faults and not comment on products" Oh yes... Al these people on the web were entitled to their opinions but that they were not experts (unlike Dawn who can tell all this without asking what the product was).

I thought on calling their Managing Director but realised that he (like you and I, but unlike Dawn) must already be aware of all these issues and simply would not bother to help me. Giving the "out of warranty tale".

STAY AWAY FROM WHIRLPOOL PRODUCTS.

I bought Whirlpool Maxigerator on 08/08/2006. My PMP module is malfuctioning and I registered a complaint to customer service on 10/12/2009 and the complaint # is AH[protected] and till now the complaint had not been addressed. Each time I call them, they have the same answer that Company had stopped making this part and we are trying to get from different sources. There is a authorized serive center here in Ahmedabad and they also had the same answer. Its been now almost two months I am without refrigerator at my place. Is this company's policy to stop making spare parts of models which are only four years old.

We bought Whirlpool 310 Litre refrigerator 15 months ago. The item arrived with physical damage which was replaced after 15 days. Always the we found water dripping from chiller tray. Every 10 days some engineer visited and never solved the problem. They changed door first and replaced refrigerator completly just at the fag end of warranty. Even on the newly replaced refrigerator, we found water drops on vegetable tray. We had been complaining continuously and the service franchise keeps the call on observation always. Now whirlpool want us to pay 15% towards depreciation as a precondition for replacing this defective piece. We are not sure if product design itself was faulty. All vegetables are getting damaged everyday and our suffering continues.........Can any one give us solution

I am first-time user of Whirlpool appliance and I regret to be one! I bought a Whirlpool semi-automatic washing machine SSAN 652 from e-Zone, Chinchwad in Pune in September 2009. The Spin knob was faulty and stopped the Spin operation within one week of purchase.


I registered my complaint at e-Zone and they informed me that Whirlpool washing machines always have this problem but assured that someone would attend to it in a couple of days. Nobody came, and I registered by complaint again. Again e-Zone told me that whirlpool users have registered scores of complaints and nobody from Whirlpool attends to the complaints. Finally, they gave me phone number of Whirlpool Service Centre and asked me to co-ordinate with them directly. The misery for me started then.


I called up the Whirlpool Service Centre and someone came and replaced the knob with a knob of another model of washing machine. He said that the knob for my model of washing machine is currently not available and that he would get back in a week’s time. He never returned. His phone number is [protected]. The knob he had replaced was faulty again and it stopped working in a couple of days!!!!!!!! He started avoiding my phone calls too. I wanted to return the washing machine…… a piece of junk that would not dry clothes due to the faulty knob.


I finally got the phone number of the supervisor of Whirlpool Service Centre MR. RadhaKrishna (Pune) and I thought he would be helpful. Alas!!! Whirlpool has supervisors who care as much as their technicians. I made numerous calls to him on his mobile number [protected] and every time he assured me that the knob would be replaced in a couple of days.


Till date, I have made at least 20 calls to Mr.RadhaKrishnan and he now gets irritated by my phone calls and finally this week I was frustrated and had a heated argument with him. He then blasted back and cut the phone call saying that he will see how my washing machine gets repaired. Can you believe Whirlpool provides such a pathetic customer service???????????


I am really frustrated and no appliance company in this competitive market has so much of arrogance and waywardness. I just want to simply return back my washing machine unless the company can fix it. I am tired of the arrogant replies that I receive from Whirlpool's so-called Service Desk. I need to escalate this matter. Please provide me contact details of someone who cares and someone who can help me discard this piece of junk that I spent so much of my hard-earned money on. I want this letter to be brought to the notice of higher authorities so that an action can be taken by them to help hundreds of hapless customers of Whirlpool.

Whirlpool can spend crores of rupees on getting start brand ambassadors but cannot provide basic customer service!!!!!

Kashyap

MY REFRIGERATOR'S COMPRESSOR GAVE AWAY SECOND TIME. ON REGISTERING A COMPLAINT I WAS TOLD THAT MY COMPRESSOR IS UNDER WARRANTY AND IF IT WAS INOPERATIVE I WONT BE CHARGED FOR REPLACEMENT. I AGREED TO PAY THE CHARGES OF RS.280/- FOR VISITING AND INSPECTION. ON INSPECTION IT WAS FOUND COMPRESSOR WAS INOPERATIVE. THE MECHANIC FROM THE SERVICE PARTNER CAME THE NEXT DAY. HE ASKED ME TO PAY FOR GAS FILLING (AN AMOUNT OF RS. 1000/-). ON REFUSAL HE ASKED FOR RELAY AND OLP CHARGES (WHICH WERE NOT FAULTY BUT COMPANY NEEDED TO REPLACE IT AS IT DOES NOT MAKE SAME PARTS FOR LONG - I.E. OBSCELESENCE). ON MAKING AWARE OF TERMS AND CONDITIONS MENTIONED IN THE BOOKLET, HE ASKED FOR TRANSPORTATION CHARGES. THE TERMS MENTIONED THAT WITHIN MUNICIPAL LIMITS OF A CITY WHERE SERVICE PARTNER IS LOCATED, EVEN THOSE ARE NOT REQUIRED TO BE PAID. THE SITUATION WAS APPRISED TO WHIRLPOOL CUSTOMER CARE (CALL CENTER) FROM TIME TO TIME BUT THEY SHOWED THEIR INABILITY TO CONTROL THE SERVICE PARTNER. FINALLY I LANDED UP PAYING RS.505/- AS AGAINST RS.280/- AS AGREED UPON. MOREOVER, THE MECHANICS AND SERVICE MANAGERS OF THE AREA THREATEN NOT TO UNDERTAKE THE JOB BEFORE AGREEING TO PAY CERTAIN AMOUNT FOR SERVICING. I HAVE REALISED THAT WHIRLPOOL INDIA LEAVES THE CUSTOMERS TO THE MERCY OF SERVICE PARTNERS AND SHOW THEIR INABILITY TO HELP OUT CUSTOMER. THE SERVICE PARTNERS TAKE ADVANTAGE OF THE SITUATION AND NEGOTIATE WITH CUSTOMERS WITH AN AIM TO MAKE MAXIMUM BUCKS IN AN UNJUSTIFIED MANNER BY MEANS OF BARGAINING. THEY PLAY WITH THE SENTIMENTS OF THE CUSTOMER. THE TERMS AND CONDITIONS MENTIONED IN THE COMPANY MANUAL ARE NOT ADHERED TO BY THE COMPANY PERSONNEL ALSO. CUSTOMER IS LEFT OUT WITH NO OPTION OTHER THAN TO ACCEPT THEIR UNJUSTIFIED DEMANDS.

Hi ,

We have purchased Whirlpool Platinum Water Purifier in the month of July 2009 in Pune, It took almost 10-15 Days to fix our Water Purifier. Now i have changed my place and also at the same time one of the filter has to be replaced. So we gave complaint to customer care on 22/12/2009 and everyday we get answers that the filter has not come. I have an infant child of 4 months and we have to spend money from our pocket to get the mineral water what is the point in purchasing a high end model of Rs. 24000/- and we still not get the service. Everyday we have to call them to check if the filter has been arrived or not. Even though the plant is near pune i dont why its taking so much time to just replace the filter. Please make sure that this is resolved or else will have to lodge a complaint in the Consumer Court.

Thanks and Regards
Snehal/Ajeet

poor servive
I have purchased whirlpool front loading washing machine during july 2008. Now the washine machine shows some problem with drum as per the technician who visisted my site. please note that I wast using IFB washing machnine for the last 10 years. I shifted to whirlpool only because of the service you are said to be extended.

To my surprise and dismay, I have lodged the complaint on[protected] vide complaint No.36818 (in Chennai). One technician (Sai Services)visisted my site and informed that there is some problem with drum which is to be replaced. He asked me for cheque for Rs.3500/=and he promised me to replace the same on[protected]. The same cheque has been presented for clearing today which I made stop payment today as the same is not rectified so far.

I informed the matter to to your supervisor Meena, Elan and one Bhavani from[protected] and they informed that the problem will be rectified today/tomorrow and so son.
Till now the same is not rectified so far. Now I regret for having purchased whirlpool washing machine. If the problem is with drum, I am gouing to take up the matter with consumer court as this is major probloem and a customer like me has to spend Rs.3500/= towards replacement.

I once again request you to rectify the problem immediately without charging any amount as this amount to major complaint.

I will be claiming compensation for the inordinate delay in rectifying the problem even after 7 days even today.
The response normally I am getting from the company is today it will be rectified/or tomorrow it will be rectified. Very very poor servive. I keep on saying that I regret for choosing whirlpool product.

Once again I place on record that the servi ce you render has been very poor.

Sorry for the real experience expressed in this regard.

I seek your help in this regard.
Please ignore the previous complaint as there is some gramatical mistake



Yours faithfully,


Sreekumar P
Mob: [protected] (Chennai

Dear sir, I purchased company second sale Whirlpool white magic splash fully automatic machine by giving Rs.12400/- on11/12/2009 and the dealer arranged to deliver the machine to my house' for that I had given 250 rupees again.

The problem is when I met and asked about the same brand new machine, the dealer at Ernakulam, Kochi they informed that the new machine is having the cost Rs.11900/- only (MRP) and there haave deduction of Rs.1200/-; then the purchasing cost will come only 10, 700/-.

The second sale dealer M/s. Vismaya co., Kadavanthara, Ernakulam, Kochi cheated me and snatch Rs.12400/- at a time for second company sale machine having two outside damages. And met the person Mr. Shibu Mathew who is having the mobile no.[protected], he very adamently replied that there is no possibility to return any single rupee and he said he is going to inform the company as well and what will be the company's decision on this issue that will be informing me after one week's time.

I humbly request sir, kindly give me a reply this is too much illegal action and if possible kindly provide me a new peice of the same machine mentioned above.

Thanking you,

Yours sincerely,

(Sivan T.C.)
Mobile No.[protected]

I had purchased a washing machine model 1-2-3 650h of Whirlpool through Technocity, 15B,Sarat Bose road , Kolkata -700020 on 30th October 2009 by giving full payment. Technocity still not delivered the item even after nearly fifty two days.Even frequent visits to the shop didn't yeild much Now they do not receive / disconnect my call. What should I do you in this case. Whirlpool always ask me to contact the dealer. I want to complain for this default by the company and get redressal for the agony I am still going through. Please guide me so that I get compansated, and persons involved are brought to book.

To the attention of the MD

We had purchased a Whirpool refrigerator (Model No. 10846) on 13 Jan'09.
Since the purchase, we are facing a problem due to excessive moisture accumulating in different components of the refrigerator! This problem has never been found in any other refrigertaor used by us. The problem has been attended by a lot many technicians & they are unable to satisfactorily resolve the problem! Finally, we have been promised a refund of our full amount by your company, which is also not being actioned upon! I am extremely annoyed & seek some help after submitting this complaint. In case, there is no solution i'll have to resort to seeking help form the Consumer Court!
For your reference, the last complaint ID provided by the Customer Care was: GIB/C0509/14257.

Looking forward to a prompt reply.....
Regards
Sunita Jain

From
JAYAN JOSE (Mob:[protected]
Flat # 9, Tulsi Prem, Raje Sivaji Nagar,
Sector-16, Chikhli Pradhikaran, PCNTDA, Pune - 412114

Sub: Worst Service by Whirlpool Pune
Ref: PN[protected]
PN[protected]

Hi,

This is to bring your notice about the worst service I am going through with your Pune Service Center.

21 Sep 2009, I bought a Whirlpool genius Refrigerator (Model: 19 Supreme) of 180 Ltr from ARUN AGENCIES, Chinchwad after your tempting promotions on "Cooling ka Naya genius"

15 Nov 2009, my refrigerator stopped functioning and failed cooling
18 Nov 2009 (Wednesday) I registered a complaint dialing[protected]Complaint No. PN[protected]) and received the promise that the technician will be attending my home within 24 hours
I had to make 5 phone calls to get the technician (Mahesh) to have a check on the product and that to after 3 days.
The first diagnosis on Saturday (21 Nov 2009) was the damage of THERMOSTAT. He wanted to replace the spare part at the soonest (within two days)

After 6 days, he brought THERMOSTAT on Friday (27 Nov 2009) when I was at Mumbai for official purpose. I fixed meeting with him (to replace the same) on Monday (30 Nov 2009). However when he failed to attend my home, I had to make few calls and realized that the "Thermostat" ordered for me was utilized for someone Else's purpose. Finally I spoke to the in-charge Mr. Prashant (Pune). He promised me to fix the issue (a complete resolution) latest by 2 Dec 2009 (Wed).

2 Dec 2009 was also gone with the wind and my problem remained unresolved. I have stopped chasing Mahesh/Whirlpool till the Thermostat has been replaced with a new one on second week of December and the problem was not fixed with that as well.

As per technician's advise, I again called the Customer Care and lodged another complaint (PN[protected]) to get the service again.

After few days, Technician Mahesh visited my home with a co-technician and discussed about the problem each other. They still did not fix the issue and confused between a compressor problem and gas leak issue.

I hope that you might have understood my state of mind after seeing my fridge turned off for more than a month and the scene of Food and Beverages left out even during the time of guest visit.

I have spent much money in purchasing your product and spent on making phone calls for repair.
I am completely fed up with your pathetic service and left me with only one option.
Sorry to inform you that I am proceeding to Consumer Court against you on denying timely warranty service within few days of purchase once I have all the evidences. As I do not need a lawyer to sue against you, it is my primary responsibility to inform you as a decent customer.

Being a MBA graduate I know the value of a customer and you must be aware how an unsatisfied customer would cost the goodwill of Whirlpool.
From the bottom of my heart, I feel that I would have gone for Godrej which was suggested by my friends in Mumbai.
Now, I understood my worst purchase decision and will not make such mistakes going forward and the people I know.

MY PROBLEMS STILL REMAINS UNRESOLVED...

Yours Sincerely,
An aggrieved customer, Jayan Jose

I bought one washing machine white magic123 650p in the first week of November and the machine was installed after 5 days and on 11.11.2009.after repeated calls made by me.
Immediate after installation the problem started and the bottom guard was wrongly fitted by the service / installation person.this is complaint no.1 and was attended after so many calls.
and after that the ic was changed twice and moe than 6 times service person came and repaired within 30 days.I have been asking them to change the machine and asking for the replacement. But every time the call centre person assuring for the proper service and recommending for the replacement of the machine.
Iam annoyed and tension builds up after seeing the hard earned money is being wasted in the shape of Whirl pool washing machine. Will my complaint will be considered.will i get a replacement of the machine. When i am writing this mail the machine is not working inspite of repair made in the morning an within 20 miniutes the machine went back off.

Re: Defective Refrigerator Model 450 DX Professional Graphite No. [protected]

Dear Sir,

I wish to inform you as under:
1. That I purchased above mentioned refrigerator from your dealer M/s Manglam vide their invoice no. 34505 dated 22/7/2008.
2. That the refrigerator started giving various problems after almost thirteen months of its purchase.
3. That I first informed your service centre about the defect observed around August 12, 2009 that the refrigerator had frost in the freezer area while the refrigerator was supposed to be frost free.
4. That visit of the service engineer yielded no results.
5. That your service centre charged me Rs. 400.00 vide service request no. 350 dated 4/9/2009 and reported that the sensor and electronic module was defective. However this was not rectified.
6. That I took an AMC for Rs. 2500.00 on advice of Mr. Vijay of your service centre on Oct 2, 2009. This AMC is valid for one year.
7. That your service centre changed the sensor two/ three times but the defect never got rectified.
8. Various components like thermostat, PCB, Sensor were replaced but the defect never got rectified.
9. .That as of now there is excessive cooling and all goods get frozen that are kept inside the refrigerator and vegetable section.
10. That your service centre is not able to understand the defect.
11. That I have incurred huge losses worth thousands of rupees by way of spoiled vegetables, fruits, and dairy products etc that are normally stored in the refrigerator.
12. That we also contacted your Mumbai office and lodged the complaint. On their advice, we contacted Mrs. Nigam in your service centre but there is no response.
13. That at least three./four engineers visited my house but are unable to rectify the problem.
14. That I believe that defective refrigerator has been sold to me and I am put to lot of inconvenience due to poor workmanship of your company.
15. That I demand that my refrigerator should be replaced immediately on receipt of this letter.

I look forward to your immediate response



Vikram Patil
President Operations
Daawat Foods Ltd.

Respected sir/ Madam,

We have purchased Whirlpool washing machine Model: White Magic PRO XL 800H on 10/10/2009 from Sony Mony Electronics show room in Parle west. There was an offer of free 6kg Surf detergent on purchase of the washing machine which was suppose to deliver with the machine.

However it’s been 2 months from the purchase of the machine we have not received any response from the dealer even we have chased them on number of occasions they keep on giving false promises that it would be delivered to us as soon as possible. When spoken to branch manager he mentioned they are facing problem from the Whirl pool company and every time dealer promises to get back on it but on instances what so ever we have received call from Sony Mony with regards to our complaints.

Kindly take our complaint with regards to the dealer Sony Mony Electronics LTD, with no proper response and neglect of customer repeated complaints. Every time it was false promise given to us, failing to keep their words. Looking forward for your help and advice.

Kind regards,
Ramesh T Vikam

Sir,



I am extremely sorry to inform you that in a period of less than a year I observed multiple cracks in the inside door of Whirlpool Refrigerator,(Genius) 19 Royal Model No.,11260.,Serial No. In c08 444666 which I had bought from S.S Electronics,Piparia Silvassa on 11.11.08.



I accept that I lost an opportunity to ask you for either repair of defects or replacement of defects as the defects though developed in june, 09 but noticed and complained after the expiry of warranty period on 24.11.09.The development of defects in the product of Whirlpool within the warranty period is absolutely the matter of great wonder and disappointment.



My failure to take an advantage of warranty period to have registered my complaint in time is not what causes my concern but the fracture of faith in the product of Whirlpool does necessarily cause my anguish and annoyance.



Anyway when I registered my complaints with Whirlpool complaints centre I was asked by a person, who visited my house and confirmed the complaints but remained silent over the probable reasons of defects to bear the loss and pay an amount of Rs, 1600 for the change of defective door.



In what way do you think you can help me?



Regards

Shyam Ranjan

Apar Industries Ltd.

Silvassa (D & NH

To ,

The Manager,
Whirlpool India
Faridabad.

Sir,
We have purchased one WM-WM-WHPL-6.5KG-650H-FATL-BLACK on dt. 02/10/2009 from your NEXT RETAIL SHOP - Faridabad.

I am really very surprised about the quality of Whirlpool Company because between 15-20 days your service person has visited 2-3 times but problem is still there. We are facing the problem from very first day.

We will never accept this machine, So we are requesting you to replace the machine immediately. Please find enclosed the Bill copy of this machine.

My Complaint no. HR [protected] dt. 28/10/2009

Thanks

Babu Ram

dear sir
this is just to bring into your kind attention about the pathetic AMC service provided by the co.
I have a semi autometic washing machine and have a comprehensive AMC policy.
when I was called up by your exucative to take the amc, I was told, If I take this Comprehencive Amc policy , it covers the entire machine as insurance.
Now, whenever I call for any problem , your engineer comes and after verifying, the first thing they say that the particular parts which is damaged is not covered. then again I nedd call up different persons and then the part is covered . why so? recently I made a complaint ( no dl[protected]). It was complaint of spin tub break shoe. agiain , the engineer told that this not covered, then after negotiation he agreed to do but told only I have to pay for the break shoe which cost around Rs 50. my question is why I have to pay when my AMC covers the entire machine and more of all nowhere in the policy it is mentioned that 'these...these .. particular parts exclude the policy'. the amount could be even Re 1 but why they ask money.
however he did not attend my complaint and it was closed without being solved.
kindly do the needful
regards.
Gora Chand Das
[protected]

I purchased a front loading Neo sensation whirlpool washing mechine on 18/07/2007 (model no 1055). During a vacation rat entered into the mechine and made some holes, therefore when I came back saw water is leaking and mechine not working. I posted a complain in aug/sept 2008 (i unfortunately did not remember the initial complain no) and the service engineer took some effort to clean and told me that it need some part to be replaced and will take about 3/4 months to get and till then he made some arrangement so that the mechine can work in semi-automatic mode ( no heating, prewashing etc). After that I waited for few months and checked with the serive engineer and he told by jan 2009 replacement will come but nothing happened. I went on, then I complained to customer care on 24th March 2009 (com. no. 8424), engineer came and checked and spoke in Telugu which i did not understand, only he somehow explained that earlier service engineer has left and he will do something soon. But after that I made several calls and in the meantime warranty period is over but no body has turned up.

To
The Managing Director

Dear sir,
It is to inform your good self that I had purchased a double door refrigerator, make- Master mind,model no:10881,serial no:INA[protected], graphite colour from Great eastern,102,Diamond Harbour road, Kolkata 34 on 02/04/2008.
Soon after its purchase the lower main door stated making sound when it is opened or closed,
The same has been brought to the notice of your service person vide service request no:KL/[protected] after inspecting the door the replacement of door is being suggested by your srervice person.
Regarding this matter several conversation has been made with the customer care/service persons but all in vain, every time the reply I got is the door is out of stock or the availability to be checked at store.
Almost 19 Months has been passed, It is really very shameful to mention that f Whirlpool could not managed to replace a door.
Now only option left is to approach to consumer forum to get the work done.

Thank you
Goutam Chakraborty
[protected]