Whirlpool India Complaints & Reviews

I have purchased the Whirlpool Duromax stablizer(Model AX1605 - 05 kva) on 18th March 2005 with 7 years replacement warranty for 650 rupees. In 2008 i had problem with the stablizer and complained customer care and they send the service engineer for look into the problem. At that time, he have replaced the 7 years kit with 2 years warranty kit with same capacity stablizer. Currently in 2010 i have the same problem with Stablizer, i have called the Customer care on 16th Jan 2010 and raised the complaint (complaint # 37020). They have sent the service engineer on 20th Jan 2010. The engineer saw the stabilizer and told that they dont have 0.5 kva stabilizer and whirlpool has stopped producing that capacity and now i need to pay extra 900 for 1 kva capacity kit (reducing the 650 rupees amount which i pay for 0.5 kva. ) which is of 1 year warranty.

I have been the customer and explaining the problem for the past one week, they are not ready to replace the stablizer and no proper response from the customer care executives.

Though i have the replacement warranty till March 2012, why should i need to bare the additional cost now. Its clear that whirlpool is giving false promise to its customers, though we are having faulty product within replacement they are telling stories to sell their recent products.

I had purchased a 445 litre Whirlpool refrigator in chennai before 2 months which when delivered to my home was found defective ( 6th sense panel wasn't working due to a missing bush ).

The service center guy from whirlpool dropped in with no knowledge of the equipment and said that he needs to service the front panel. I had asked for a complete replace of the piece as they had damaged the front panel during their initial service.

The service has been so pathetic that I hadnt got a replacement in last 1.5months. The worst part is the service center guys doesn't even bother to call back with what ever is the reason for the delay. I had personally walked into the service center 4 to 5 times to get an answer for the delay but there is no responsible response from them regarding the delay.

On top of all these the service center guys had wrongly sent in a different model of a refrigirator as a replacemtn piece. Now its all in another loop where in they start the entire process of replacement once again.

I had called up Whirlpool customer service today and had officially lodged a complaint with all the details but not sure if they will take any action. All said its just pain and pain all over for us to follow up on these kind of issues with service centers even after paying the whole cost of the fridge upfront.

My personal experience with Whirlpool has been pretty bad to the extent that I will never look into getting

Hi,

I went to Viveks store at Vadapalani on Jan 2, 2010. I bought a Whirlpool Washing machine.with that there is a offor of 2000rs reebok gift voucher,they said stock is not there next week they will give me the giftvoucher but till todat i have not received the gift voucher whenever i will call they will say tomorrow they will give. ,every day they are saying same story ,

I had paid the full amount 17500/-. They promised that they will deliver the Washing machine on Jan 3rd 2010. I am staying at West Jones Road, West Saidapet. But they delivered on 6th. Even though I am staying within Chennai, they delivered after 5 days. I think without the stock they have got the money for the washing machine on that day. and they are simpley cheating the customers for sales.

I believe as a press, joovi could help public solving the problem.

As a new year sale, they have sold without stock with them and got the money from me. But they have delivered late and not given the gift voucher still now, and they are not properly responding for my calls.


My Bill number is [protected] (Counter 2).
Could you please do the need full?

Thanks and Regards,
Santosh Kumar.

WHIRLPOOL is making JUNK products for the Indian Customer ...

I have purchased a Refrigerator (2 Door ) in Nov 2007 so many times have to throw away the stuff inside the fridge as it stops working in between.

I have changed Gas, compressor etc etc on the advise so called expert service engineers but still the problem is there..

The fridge suddenly stops in between and then starts sometimes after 24 hrs or more till everything inside is spoiled..

Cursing the moment when I saw Devgan family on TV and decided to go for the Whirlpool product ...

If the WHIRLPOOL people have some shame then please forward this to the CEO of whirlpool India so that he/she also knows what the customers feel about WHIRLPOOL...

SPREAD this message across so that everyone is AWARE of such Cheating Companies ...

On 11th Jan 2010 Morning, my fully automated washing machine was not switching on. I made complain to whirlpool customer care centre on same day i.e[protected]. The engineer came in evening around 4PM same day and informed that the mother board is damaged and it has to be replaced with new mother board with as cost of Rs 3200. I asked him to come next day and replace which he agreed. On next day i.e[protected], I got a call around 4PM that there particular item is not available in stocks. However the whirlpool person confirmed that it would be available on next day i.e 13th Jan'2010 and the work would be done before lunch. On 13th Jan 2010 nobody turned up and I started chasing the service engineer and customer care centre. The service engineer informed he would able to come at 4PM only. Again there was nobody at 4PM. Again we called him but he raised his hand and informed us to talk to his superior. When we called his superior, he again assured that the work would be completed on 14th Jan 2010 on priority. We know that 14th being a Pongal Holiday, nothing will happen. But the superior was confidently telling that he would anyhow arrange. Finally nothing happened on 14th Jan. Again chase on 15th Jan'2010, same reply, somebody will come on 3PM. I do not know how many days it will continue. If a spare is so difficult to get in metro city and then what will happen when same problem occur in Small town. Secondly there are only lies by whirlpool people. Please help me if you can.

I booked my Refrigerator at the Pune fair on 3 Jan 2010 from the factory outlet of Whirlpool Refrigerator and was told that delivery will be done by Vijay Sales you need to submit all the doc now at Vijay Sales.
I have submitted all the doc and the necessary payments too on 10th Jan 2010.

Now I am being told that the item is not in production and you need to change the product. I booked ( 30 Delux Elite for 20,200/-

I have heard lot about Whirlpool but I never knew that the service is so bad. They should even check the services given by Vijay Sales which is even pathetic and not even trust worthy.

My mobile no is [protected]

RESPECTED SIR,
I hv purchased the above mentioned Whirlpool Refrigerator Fusion 260ltrs. on 31st dec, from J.J.ENTERPRISE GODHRA. within 2 days frost control was not working properly. I had complained in the customer care.they noted & gave me a comp. no. then eng. came next day he told that the freeze's thermostate switch was not working . when switch will came from company i will replace it but then after he was disappear. At last thanks to Mr.KAMALBHAI who accepted my request and switch replaced by local technician. But still I M awaiting the reply from Ur Engineer & demonstration from him. SO PL. SEND HIM FOR DEMO. AT THE EVENING BETWEEN 6 TO 7 PM.

THIS IS TO INFORM YOU THAT I OWN A DOUBLE DOOR WHIRLPOOL REFRIGERATOR (ICE MAGIC)CLASSIC PLUS.IT GOT REPAIRED ON 8TH DECEMBER 2008.I REGISTER A COMPLAINT WITH THE WHIRLPOOL CUSTOMER CARE BEARING NO:(CALL CENTER:[protected],BSNL:[protected]). A TECHNICIAN CAME FROM SRI MARUTHI ENGINEERING(AUTHORIZED SERVICE PARTNER FOR WHIRLPOOL) ON 3-2-09 AND REPLACED SOME PARTS WORTH Rs.4100(dated 3-2-09,bill no.10741&11468) AND SERVICE CHARGES Rs.285/-(dated 3-2-09,bill no.10696)AND THE FRIDGE STARTED WORKING FOR ONE DAY,IT STOPPED WORKING THE NEXT DAY WITH THE SAME PROBLEM.I AGAIN CALLED THE CUSTOMER CARE I GAVE A COMPLAINT . ANOTHER TECHNICIAN came on 19-2-09 AND CHANGED ONE MORE PART WORTH Rs.450(dated 19-2-09,bill no.11475).THE FRIDGE STARTED WORKING AND NEXT DAY THE SAME PROBLEM. I GAVE AGAIN COMPLAINT AND INFORMED ABOUT THE PROBLEM AND ASKED ABOUT SERVICE WARRANTY (FOR REPLACEMENT OF SPARES).FROM THEN THE CUSTOMER CARE WAS SAYING THAT THEY WILL SEND "SERVICE ENGINEER "TO REPAIR , AND THIS TIME THEY WONT CHARGE ANYTHING FOR THE REPAIR. BUT UNFORTUNATELY INSPITE OF REGULAR COMPLAINTS THEN AFTER NOBODY ATTENDED THE REPAIR.THE FRIDGE IS STILL LYING UNUSED BECAUSE OF REPAIR. KINDLY HELP ME IN THIS REGARD. MY CUSTOMER ID GIVEN BY WHIRLPOOL IS HD/C/1208/67706. THE COMPLAINT NUMBERS LODGED WITH CUSTOMER CARE ARE AS FOLLOWS HD-[protected],HD-[protected],HD-[protected],HD-[protected].PLEASE TAKE NECESSARY ACTION AGAINST MOST IRRESPONSIBLE SERVICE GIVEN BY WHIRLPOOL.

I had purchased a whirlpool washing machine model: 800H,from e-zone ,alwarpet,Chennai on 28/11/2009



Ref:[protected][protected])



Last week 2, 3 times the washing machine at the time of spinning during regular wash(prog-1) was showing"de" and beeping and had stopped.



So i booked a complaint with the Chennai service centre on Monday,4th jan 2010. The complaint number is=6374



Till date that is today,Friday ,8 th jan 2009, no body has turned up despite my reminder to the service centre people every day.



When i ask them to be connected to the manager they are avoiding.



Is this the service i should expect for a new washing machine from whirlpool company



I was previously having for more than a decade tvs-whirlpool washing macine. The service at that time was good.



I am appalled at the indifference shown by your service centre and refusing to answer me properly



they are turning adeaf ear to my service duringservice period

I purchased Whirlpool fridge from Vasanthan & Co on 03/Jan0/2010.
I received fridge on 04/Jan/2010.
I opened the item on 05th Jan and noticed few scratches on the top of the fridge (inside).
I visited Velachery branch and asked them to replace my fridge.
They agreed for that on that day and never replaced the item.
Now they are saying, whirlpool is responsible for replacing the item.

When I called whirlpool, I was asked to get in touch with the dealer (the great Vasanthan & Co) for replacement of the product.

I donot know what to do at this moment.
Let me know if you have any suggestions to file a case in Consumer Courts on Vasanthan & Co and Whirlpool India.

Thanks,
Venugopal

I have had purchased a Whirlpool Microoven 25C from TMC hyderabad (31 Dec 2009). There are accessories listed on the seal box, but few accessories are missing, when I complaint to TMC and Whilrpool, they are saying that the company is not supplying the"missing accessories" currently. If that is that case why the items are listed on the box. I wanted to put a case against a company Whirlpool by misleading the people by writing the more accessories and providing only the few and attracting the consumers.

I also suggest the Forumates to be cautious about this kind of issue before purchasing any items.
Thanks,
SrikK

My Whirlpool American Fridge Freezer has had the same fault since new. The Freezer stops freezing with the alarm sounding and the front panel temp indicator displaying - -. As this starts to happen the you get (well documented on Google) water splatter. Each engineer visit results in the fault going away for a few weeks / months. But the the inevitable return of the same fault.

On the web you now have people selling kits that repair the PCB's (the transistors fail). Either that or pay Whirlpool £300+ to have them replaced on an ad-hoc basis.

I called there UK customer services line today and spoke to Dawn. Dawn informed me, without asking for my model or serial number, name or address. That the warranty had expired (I had told her that anyway) She also told me "there are no known issues with the fridge freezers like what I described" that "their engineers were paid to fix faults and not comment on products" Oh yes... Al these people on the web were entitled to their opinions but that they were not experts (unlike Dawn who can tell all this without asking what the product was).

I thought on calling their Managing Director but realised that he (like you and I, but unlike Dawn) must already be aware of all these issues and simply would not bother to help me. Giving the "out of warranty tale".

STAY AWAY FROM WHIRLPOOL PRODUCTS.

I bought Whirlpool Maxigerator on 08/08/2006. My PMP module is malfuctioning and I registered a complaint to customer service on 10/12/2009 and the complaint # is AH[protected] and till now the complaint had not been addressed. Each time I call them, they have the same answer that Company had stopped making this part and we are trying to get from different sources. There is a authorized serive center here in Ahmedabad and they also had the same answer. Its been now almost two months I am without refrigerator at my place. Is this company's policy to stop making spare parts of models which are only four years old.

We bought Whirlpool 310 Litre refrigerator 15 months ago. The item arrived with physical damage which was replaced after 15 days. Always the we found water dripping from chiller tray. Every 10 days some engineer visited and never solved the problem. They changed door first and replaced refrigerator completly just at the fag end of warranty. Even on the newly replaced refrigerator, we found water drops on vegetable tray. We had been complaining continuously and the service franchise keeps the call on observation always. Now whirlpool want us to pay 15% towards depreciation as a precondition for replacing this defective piece. We are not sure if product design itself was faulty. All vegetables are getting damaged everyday and our suffering continues.........Can any one give us solution

I am first-time user of Whirlpool appliance and I regret to be one! I bought a Whirlpool semi-automatic washing machine SSAN 652 from e-Zone, Chinchwad in Pune in September 2009. The Spin knob was faulty and stopped the Spin operation within one week of purchase.


I registered my complaint at e-Zone and they informed me that Whirlpool washing machines always have this problem but assured that someone would attend to it in a couple of days. Nobody came, and I registered by complaint again. Again e-Zone told me that whirlpool users have registered scores of complaints and nobody from Whirlpool attends to the complaints. Finally, they gave me phone number of Whirlpool Service Centre and asked me to co-ordinate with them directly. The misery for me started then.


I called up the Whirlpool Service Centre and someone came and replaced the knob with a knob of another model of washing machine. He said that the knob for my model of washing machine is currently not available and that he would get back in a week’s time. He never returned. His phone number is [protected]. The knob he had replaced was faulty again and it stopped working in a couple of days!!!!!!!! He started avoiding my phone calls too. I wanted to return the washing machine…… a piece of junk that would not dry clothes due to the faulty knob.


I finally got the phone number of the supervisor of Whirlpool Service Centre MR. RadhaKrishna (Pune) and I thought he would be helpful. Alas!!! Whirlpool has supervisors who care as much as their technicians. I made numerous calls to him on his mobile number [protected] and every time he assured me that the knob would be replaced in a couple of days.


Till date, I have made at least 20 calls to Mr.RadhaKrishnan and he now gets irritated by my phone calls and finally this week I was frustrated and had a heated argument with him. He then blasted back and cut the phone call saying that he will see how my washing machine gets repaired. Can you believe Whirlpool provides such a pathetic customer service???????????


I am really frustrated and no appliance company in this competitive market has so much of arrogance and waywardness. I just want to simply return back my washing machine unless the company can fix it. I am tired of the arrogant replies that I receive from Whirlpool's so-called Service Desk. I need to escalate this matter. Please provide me contact details of someone who cares and someone who can help me discard this piece of junk that I spent so much of my hard-earned money on. I want this letter to be brought to the notice of higher authorities so that an action can be taken by them to help hundreds of hapless customers of Whirlpool.

Whirlpool can spend crores of rupees on getting start brand ambassadors but cannot provide basic customer service!!!!!

Kashyap

MY REFRIGERATOR'S COMPRESSOR GAVE AWAY SECOND TIME. ON REGISTERING A COMPLAINT I WAS TOLD THAT MY COMPRESSOR IS UNDER WARRANTY AND IF IT WAS INOPERATIVE I WONT BE CHARGED FOR REPLACEMENT. I AGREED TO PAY THE CHARGES OF RS.280/- FOR VISITING AND INSPECTION. ON INSPECTION IT WAS FOUND COMPRESSOR WAS INOPERATIVE. THE MECHANIC FROM THE SERVICE PARTNER CAME THE NEXT DAY. HE ASKED ME TO PAY FOR GAS FILLING (AN AMOUNT OF RS. 1000/-). ON REFUSAL HE ASKED FOR RELAY AND OLP CHARGES (WHICH WERE NOT FAULTY BUT COMPANY NEEDED TO REPLACE IT AS IT DOES NOT MAKE SAME PARTS FOR LONG - I.E. OBSCELESENCE). ON MAKING AWARE OF TERMS AND CONDITIONS MENTIONED IN THE BOOKLET, HE ASKED FOR TRANSPORTATION CHARGES. THE TERMS MENTIONED THAT WITHIN MUNICIPAL LIMITS OF A CITY WHERE SERVICE PARTNER IS LOCATED, EVEN THOSE ARE NOT REQUIRED TO BE PAID. THE SITUATION WAS APPRISED TO WHIRLPOOL CUSTOMER CARE (CALL CENTER) FROM TIME TO TIME BUT THEY SHOWED THEIR INABILITY TO CONTROL THE SERVICE PARTNER. FINALLY I LANDED UP PAYING RS.505/- AS AGAINST RS.280/- AS AGREED UPON. MOREOVER, THE MECHANICS AND SERVICE MANAGERS OF THE AREA THREATEN NOT TO UNDERTAKE THE JOB BEFORE AGREEING TO PAY CERTAIN AMOUNT FOR SERVICING. I HAVE REALISED THAT WHIRLPOOL INDIA LEAVES THE CUSTOMERS TO THE MERCY OF SERVICE PARTNERS AND SHOW THEIR INABILITY TO HELP OUT CUSTOMER. THE SERVICE PARTNERS TAKE ADVANTAGE OF THE SITUATION AND NEGOTIATE WITH CUSTOMERS WITH AN AIM TO MAKE MAXIMUM BUCKS IN AN UNJUSTIFIED MANNER BY MEANS OF BARGAINING. THEY PLAY WITH THE SENTIMENTS OF THE CUSTOMER. THE TERMS AND CONDITIONS MENTIONED IN THE COMPANY MANUAL ARE NOT ADHERED TO BY THE COMPANY PERSONNEL ALSO. CUSTOMER IS LEFT OUT WITH NO OPTION OTHER THAN TO ACCEPT THEIR UNJUSTIFIED DEMANDS.

Hi ,

We have purchased Whirlpool Platinum Water Purifier in the month of July 2009 in Pune, It took almost 10-15 Days to fix our Water Purifier. Now i have changed my place and also at the same time one of the filter has to be replaced. So we gave complaint to customer care on 22/12/2009 and everyday we get answers that the filter has not come. I have an infant child of 4 months and we have to spend money from our pocket to get the mineral water what is the point in purchasing a high end model of Rs. 24000/- and we still not get the service. Everyday we have to call them to check if the filter has been arrived or not. Even though the plant is near pune i dont why its taking so much time to just replace the filter. Please make sure that this is resolved or else will have to lodge a complaint in the Consumer Court.

Thanks and Regards
Snehal/Ajeet

poor servive
I have purchased whirlpool front loading washing machine during july 2008. Now the washine machine shows some problem with drum as per the technician who visisted my site. please note that I wast using IFB washing machnine for the last 10 years. I shifted to whirlpool only because of the service you are said to be extended.

To my surprise and dismay, I have lodged the complaint on[protected] vide complaint No.36818 (in Chennai). One technician (Sai Services)visisted my site and informed that there is some problem with drum which is to be replaced. He asked me for cheque for Rs.3500/=and he promised me to replace the same on[protected]. The same cheque has been presented for clearing today which I made stop payment today as the same is not rectified so far.

I informed the matter to to your supervisor Meena, Elan and one Bhavani from[protected] and they informed that the problem will be rectified today/tomorrow and so son.
Till now the same is not rectified so far. Now I regret for having purchased whirlpool washing machine. If the problem is with drum, I am gouing to take up the matter with consumer court as this is major probloem and a customer like me has to spend Rs.3500/= towards replacement.

I once again request you to rectify the problem immediately without charging any amount as this amount to major complaint.

I will be claiming compensation for the inordinate delay in rectifying the problem even after 7 days even today.
The response normally I am getting from the company is today it will be rectified/or tomorrow it will be rectified. Very very poor servive. I keep on saying that I regret for choosing whirlpool product.

Once again I place on record that the servi ce you render has been very poor.

Sorry for the real experience expressed in this regard.

I seek your help in this regard.
Please ignore the previous complaint as there is some gramatical mistake



Yours faithfully,


Sreekumar P
Mob: [protected] (Chennai

Dear sir, I purchased company second sale Whirlpool white magic splash fully automatic machine by giving Rs.12400/- on11/12/2009 and the dealer arranged to deliver the machine to my house' for that I had given 250 rupees again.

The problem is when I met and asked about the same brand new machine, the dealer at Ernakulam, Kochi they informed that the new machine is having the cost Rs.11900/- only (MRP) and there haave deduction of Rs.1200/-; then the purchasing cost will come only 10, 700/-.

The second sale dealer M/s. Vismaya co., Kadavanthara, Ernakulam, Kochi cheated me and snatch Rs.12400/- at a time for second company sale machine having two outside damages. And met the person Mr. Shibu Mathew who is having the mobile no.[protected], he very adamently replied that there is no possibility to return any single rupee and he said he is going to inform the company as well and what will be the company's decision on this issue that will be informing me after one week's time.

I humbly request sir, kindly give me a reply this is too much illegal action and if possible kindly provide me a new peice of the same machine mentioned above.

Thanking you,

Yours sincerely,

(Sivan T.C.)
Mobile No.[protected]

I had purchased a washing machine model 1-2-3 650h of Whirlpool through Technocity, 15B,Sarat Bose road , Kolkata -700020 on 30th October 2009 by giving full payment. Technocity still not delivered the item even after nearly fifty two days.Even frequent visits to the shop didn't yeild much Now they do not receive / disconnect my call. What should I do you in this case. Whirlpool always ask me to contact the dealer. I want to complain for this default by the company and get redressal for the agony I am still going through. Please guide me so that I get compansated, and persons involved are brought to book.