Whirlpool India Complaints & Reviews

I purchased Whirlpool Fusion R27, 260 lit refrigerator Model 11729 (Sr. No. INA[protected] from Agents Corner, 661/A, Deccan Gymkhana, Shivajinagar, Pune 411004 on 7 Nov 2009.

From day one the LED lamp on top of door is not functioning. This was informed to M/S Agents Corner immediately.
On 15 Nov 2009 engineer Mangesh Nankar visited my home just to explain working of the fridge. He said mechanic will visit to find out. Mr. Kasim visited after 2 days & said that battery was defective & was not in stock. Battery had to be ordered from Whirlpool factory. Mr. Kasim again visited on 20 Nov 2009 with a fresh battery. Battery replacement did not correct the problem. He said wiring was defective and machine will be replaced with a new one. He said factory representative will call me by 23 Nov 2009 & inform me when the machine will be replaced.

Till 25 Nov 2009 Mr. Kasim or any one has not called me to let me know about replacement refrigerator.

I have made at least 25 phone calls to Agents Corner, Whirlpool call center & service center but haven't received a response.

I live most of the time in USA & purchased Whirlpool product because I use Whirlpool products at my US home.

I am totally dissapointed with Whirlpool India, its dealer & service. Its call center is of no use to any one.

Even today (1st Dec 09) I have not received replacement refrigerator.

I hope you will help me in resolving this issue immediately

Sir ,
I purchased whirlpool Air conditioner 1.5 ton on may 09.there is problem , a small light is always blinking.I have complained so many times,.they once came with board which is not suitable for machine.
they say we replace a board but they did not do the same, there is extra sound in indoor unit,I have complained number of timer.
this time i blieve that they come for service.thanking you sir.
address; v.kamaraj, 40E1 old thanjavur road, mannargudi, tiruvarur,.
mobil no,[protected]
t

The Manager
Whirlpool

We bought a whirlpool refrigerator model no. 8124 almost 4 years ago and it's still in extended warranty period. I made a complaint 45 days ago to dealer, Authorised Service Centre. They didn’t come and, it was our job to keep on reminding them to have a look at the refrigerator and see what’s wrong. Finally we had to refrigerator to the service centre due to their lack to response. They had our refrigerator for the past 45 days and they didn’t bother to repair it and whenever we inquired they kept on postponing to the next week. It’s not yet repaired and we don’t have the patience to wait for another month. So, I request you to make necessary changes in the servicing of refrigerators and show little enthusiasm in repairing our refrigerators.

From
Jose Prasad

The copy of the complaint I had given to the company is as follows.I waited around 1 month for getting service from the service team. The worst experience ever!!!!!!!.


Sir,

My name is Joseph.P.J and I am using two whirlpool products like Sensation Neo fully automatic washing machine and Purafresh DLX water purifier.I have purchased the washing machine on 11/06/2008 ( In the invoice my name is as Joy ;as a christian i have two names) and I was 200% satisfied with the performance of it!!. It is still working without making a complaint. I am proud of that.I was also satisfied with the customer service team in alappuzha that time.That is why When a requirement arise for a water purifer I prefer to buy Purafresh DLX on 15/01/2009 from the Same dealer,goodmorning enterprises( That time it was a new product in the market but because of my confidence on Whirlpool I prefer that).It worked for a month perfectly.The quality of the water was superb!! I was also happy with that. But after one month the problem starts. it tooks around 1hour for getting a glass of water and sound of the machine has been changed. Then I make complaint to the Alappuzha service station. The technician was my neighbour and within one hour he visited my house and cheked the product and said to me that it was a problem of the outside filter and asked me to buy a new filter..I bought a new one by paying money without using my warranty benifits. Then it worked for 2 more days.Then the same problem started. So I made complaint several times by calling the phonenumber[protected]complaint numbers were 7071,7671,,8052 ( I think so))I got telephone from Chennai and Cochin and they told me that our Customer service engineer will visit ur place shortly. But no one came to our place except the technician with the franchisee owner. They replaced one internal filter and other components by using my warranty.Then it started working but the taste of the water has been changed. I again made complaint and they told me that it will take some days to get the water taste u expected. but nothing has happend .It doesnt make any complaint for the last 2 or 3 months.only problem was the taste and the automatic power cut off.Anyway I adjusted with that.
Last month I got a telephone call from the Alappuzha serviced station that as per the company free check up ;company enginner will visit ur palce and check the product.I took leave from my office and waited for him. But nobody came to my house.

Day before yesterday It makes complaint again.The product is working and not getting water.I informed the service station and the same technician has visited my house. He tried 3 times and still the complaint persists.Today morning I called 60008558 and registerd a new compaint again .Compaint number was 8287 and they had given me a customer satisfaction code ( code number 965).I informed everything again and asked the customer relation executive to send a new technician whio can solve my problem.He told me that he will refer my complaint to his senior ofiicer and i will get a permenant solution for my compalint. I am waiting for that.

In my openion the technician coming to my home is not properly trained. He doesnt know anything about the product and the components.
I suffer a lot because of this problem.I know that the problem is a simple one and with the help of a proper trasined technician I can solve it. But who will help me?
So pls try ur level best to solve the issue as the earliest
My product details are as follows

Model: P-5200R( IN[protected]
Model code :10770
Manufacturing date: 14/9/2007
serial number:KRA:[protected]

My mobile number is [protected]


Thanking u

Joseph.P.J

Sir,
I, ANKAN ROY, son of Mrs. TAPATI ROY, state that my mother Mrs. TAPATI ROY had purchased a whirlpool 20 ltrs. magicook microwave oven on 27/08/2009. It’s turntable motor was found to be not working. A complaint has been made to whirlpool customer care number. The compliant no. is KL[protected]. A service person had come after that but with a old motor, when we told him that he supposed to replace bad one with an new motor, he told that he will come only when he gets a new one. From that time it’s more than two months no one came. Even after repeated calling to customer care also nobody has to replace it. Our microwave oven is kept unused till today.
This is a situation we have never expected from a reputed company like whirlpool.
We being customer only expect the justice to our hard earning money that’s all.
Thanking you,
Customer Name:- Mrs. TAPATI ROY.
Address :- 6, Bijoynagar.
P.O.-Naihati, DIST.- 24 PArganas(N)
WEST BENGAL -743165.
Ph No.-[protected]
Mobile-[protected] Your’s faithfully
Ankan Roy
Email ID:[protected]@yahoo.com
Ph No.-[protected]
Mobile:[protected]

I had bought a Whirlpool refrigerator from Viveks in Koramangala (Bangalore) on 4-Dec-04. It is ‘450 Litres Ice Magic’ model.

The repairs done on this refrigerator in chronological order is follows:

S. No. Date Particulars Amount Spent
1. [protected] Replacement of PC Board 3600
2. [protected] Service Charge 300
3. [protected] Replacement of PC Board 3600
4. [protected] Service Charge 300
5. [protected] Replacement of PC Board 3600
6. [protected] Replacement of Compressor 3200
7. [protected] Gas Charging 1300
8. [protected] Service Charges 250
9. [protected] Replacement of PC Board 3600
10. [protected] Service Charge 300
Total Spending so far 20,050


Initial cost of the refrigerator: Rs. 33,200
Amount spent on repairs over the last 5 years: Rs. 20,050

Overall Cost: Rs. 53,250.00

I am not too sure as to how much more will I have to spend on this refrigerator in future. I would like to know what is the remedy and how my grievances will be addressed.

Best regards,

Chari Murli

Dear sir/madam,
hello!this is Sonal parikh from ahemdabad,gujrat.i bought whirlpool magicook 20g(elec) at diwali dhamaka from homeshop18,product code was 11776.my cst no.is[protected].my order no. given by this company is[protected]. i got this product after making calls to your company. after i recieved microwave oven i have called so many times to call center of homespe18 for my starter kit but to my surprise different people are giving me different answer.finelly i talk to mr,manu. he said that he is senior executive and he will personally look after this matter.he will revert back as soon as possible.tell me without starter kit how can i use my microwave oven?
why you people are promising so much when you can not solve minor problem like this?any ways,you are going to loose one custmor if you are no t solving my problem and failed to send my starer kit.in fact i will never buy anything from homeshop18,
with warm regards,
Sonal parikh,

I have entered into a Annual Maintenance Contract (including spares) for two years with the TVS Whirlpool Authorized service center and I have paid Rs.1689. I have lodged a complaint on 14.11.2009 complaining of mal functioning of the machine. Thereafter we followed up everyday with them but till the time of submtting this complaint nobody has turned up for attending the machine. This kind of lapse on the service front should be viewed seriously

Dear Sir / Madam,


This has reference to my very recent purchase of Whirlpool 260 litres Fusion New Royale Silver stribes (Serial No. INC[protected] from Sunny Sales at Ankleshwar (Phone no.[protected]. I write this mail to lodge a compliant on the performance and quality of the fridge sold to my by Whirlpool.

My previous expeience with Godrej piece was quite good and I did not encounter any single service requirement during its 9 year operation since year 2000.

I was basically looking for a more spacier fridge to replace my Godrej frost free 200 lit double door. I was looking for a premium product which satisfies my need for more refrigerator space with higher overall volume too. I zeroed in on the Whirlpool Fusion royale and I assessed it to be a premium category going by your advertisements positioning as well as the pricing which was a clear Rs 2000/ more than the price of competetive products.

However, I am sorry to say I am extremely disappointed with your product on the following two parameters:
1. I am not being able to use the chiller tray for storing milk as invariably the milk freezes making the morning process of boiling milk troublesome for my wife. I feel there is something basically wrong with your design as in whatever mode (High / medium / low) the milk sachet ends up getting frozen. We have to stop using the chiller tray for storing milk to manage the situation. I am not sure whether it is your technology lacuna or somethig wrong with the piece I have been delivered with.
2. The second big issue is on the "Cheapness" or rather low quality flimsy construction of your partitions / container holders / ice cube trays. I am surprised that a company like Whirlpool can stoop so low in quality to save few bucks and it looks like your choice could be like being "Penny Wise and Pound Foolish". An refrigerator being used in Indian kitchen should be rugged enough to last for say 10 years of its usage. However, going by your flimsy compromised quality (as I see it) it does not give me confidence that it will last long as the internals as well as the structure does not seem to be built for the weight of the containers it is designed to carry for the fridge of this bigger size. My previous smaller Godrej fridge scores over on this front many times over.

I request Whirlpool to look in to the above issues and give a solution which will make me feel assured that I have not made a wrong choice.

Looking forward to your response and resolution of my above problems .

Dear Sir,

I wish to complaint regart to the servie provided by the Whirlpool company(Chennai). from 10 days my washing machine is not working and i am facing lot of problem and i have called them many time in this no : [protected] no action take till date and no one is responding as well. I have taken AMC(Annual Maintance Contract) on extra cost and still no response i get till date.

Can you please take any action to solve this issue.

Regards,
Marilyn(Sonali)

From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: RE: Complaint
Date: Fri, 20 Nov 2009 21:01:20 +0530


REMINDER II





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: RE: Complaint
Date: Tue, 17 Nov 2009 16:21:22 +0530


REMINDER




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: FW: Complaint
Date: Mon, 16 Nov 2009 23:22:45 +0530


Sir,

We are not satisfied for your service past 27th Oct 2009. I have Whirlpool Fridge. This fridge under Home Care Plan from 3rd May 2008 to 2nd May 2010. My fridge was not working (low cooling) on

27th Oct 2009.


I am registering the complaint on your call centre complaint No. 55226 dt. 27th Oct 2009.

Your technician has come on 30th Oct 2009 he don’t understand the problem and not rectified.

He told come on next week and solve the problem. Till 3rd Nov 2009 no persons not come.




Again contact your call centre at 3rd Nov 2009, she told your complaint has been closed and

re-register compliant and given the new number. My new complaint No.4217 dt. 3rd Nov 2009.



Your technician has come on 10th Nov 2009. He is note done repair work, he find the problem.

He is told, I send technical person within 4 days, he had solved the problem. But till date no

persons not come.


Today (16th Nov 2009) again complaint to call centre. He re-register. My new complaint No.26970

dt. 16th Nov 2009.


From 27th Oct 09 to till date I contact on your call centre and mail to [protected]@whirlpool.com, no response on your side.




Still I am asking for your service ,If you not interested please cancelled the Home Care Plan. And refund the amount.

I am waiting for your reply.




With Regards,


Nagoor.
Ph.[protected].






[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject: FW: Complaint
Date: Sat, 14 Nov 2009 16:34:53 +0530

Sir,


Thank you your person come on 10th Nov 2009. He is not done repair work, he find the problem. He is told, I send technical person within 4 days, he had solved the problem. Till today nobody as come.

If you not interested please cancelled the Home Care Plan. And refund the amount.




With Regards,


Nagoor .
Ph.[protected].

____________________________________________________________________________




FW: ‏
From: S.T.Nagoor Mohideen ([protected]@hotmail.com)
Sent: 10 November 2009 11:22AM
To: Whirlpool ([protected]@whirlpool.com)


REMINDER 1



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject:
Date: Tue, 10 Nov 2009 10:20:13 +0530


Sir,

We are not satisfied for your service past 27th Oct 2009. I asking for refrigeration service still now your people not responding for me, still I am asking for your service otherwise I will go to consumer court.

This is last mail I sending to you. Give me proper response, I am waiting for your reply.

With Regards,


Nagoor
Ph.[protected].


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject: RE: Complaint
Date: Fri, 6 Nov 2009 17:07:53 +0530

Dear Sir,

Thanks for your reply.

My Address
New No. 72 (Old No.109),
4th Street, Nethaji Nagar,
Tondiarpet,
Chennai - 600 081.

With Regards,

Nagoor
Mobile No.[protected]


[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Re: Complaint
From: [protected]@whirlpool.com
Date: Fri, 6 Nov 2009 15:09:14 +0530


Dear Customer,

Greetings!!!
Pls provide us your contact details(Address & Ph no) for further assistance.

With Regards ,
Sreeja
Home care consumer cell ,
Whirlpool of India Ltd.



S.T.Nagoor Mohideen <[protected]@hotmail.com> 11/05/2009 10:29 PM

To: <[protected]@whirlpool.com>
cc:
Subject: Complaint




Dear Sir,

I have buying Whirlpool refrigerator in 8th Dec 2001 and machine under Home Care Plan from

3rd May 2008 to 2nd May 2010. My fridge was not working (low cooling) on 27th Oct 2009.
I am registering the complaint on your call centre complaint No. 55226 dt. 27th Oct 2009. .

Your technician has come on 30th Oct 2009 he don’t understand the problem and not rectified.
He told come on next week and solve the problem. But till date no persons not come. Again
contact your call centre at 3rd Nov, she told your complaint has been closed and re-register
compliant and given the new number. My new complaint No.4217 dt. 3rd Nov 2009.

From 27th Oct 09 to till date I contact daily on your call centre, no response on your side.
Kindly sent the person and solve the problem. if you take the immediate action highly appreciated.

Home Care Plan Application Form-cum-Receipt No.: 085923
Cash Bill No. 2315 ( Sri Sai Services)
1st Complaint No. 55226
2nd Complaint No 4217


With regards,

Nagoor


[protected][protected][protected][protected]
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Dear Sir,

I have purchased Whirlpool Washing machine Model No. 650s booked on 11.10.09 from Patel & Co, Anand, Gujarat - . 388001

The Item received on 31.10.09 against challan no. 958 dtd 31.10.09 and invoice no. 129 dtd 31.10.09 of amount Rs. 14,300/- (Rs. Fourteen Thousand Three Hundred Only) and the payment has been made in cash. But the scratch coupon against Diwali Offer not sent by dealer. I have made so many telephonic conversations, but no effect was shown to deliver the same. The dealer told that the coupon was scratched, and I have to receive the Rebok watch, but I am not agree to accept the coupon which is already scratched by dealer/distributor. He has no coupon to deliver.

A letter through fax (No.[protected] has also sent to Corporate Office, they are trying to bypass me to another way. So many conversation were made, but I did not get any solution from anybody till now.

Moreover, the dealer has also assured for three year warranty, till now he did not give the warranty card.

Dear Whirlpool,
1. I am a serving officer of the Indian Defence Forces and I wanted to purchase a Whirlpool refrigerator through the Canteen Stores Department from one of your authorised dealers in the city of Barmer (Rajasthan).
2. As per the procedure I took a supply order from CSD Depot, Bikaner by paying Rs.19184 through a Demand draft for whirlpool Professional elite 310 litres model. I submitted the purchase order to the dealer M/S AK Chopra Electronics on 18 Sep 2009.
3. Before submitting the supply order itself, the dealer had confirmed that the refrigerator would be delivered within a week in the colour 'Carbon Black' as requested by me.
4. However, after waiting for 19 days, on 08 oct 2009, the dealer informed me that the refrigerator had arrived; but in the colour 'Titanium Grey' and not 'Carbon Black' as requested by me and as promised by the dealer.
5. On query, the dealer Mr, AK Chopra, replied that he was unable to get the refrigerator in 'Carbon Black' colour due to festival rush and asked me to contact Mr. Ankit at Jaipur CSD depot who on phone assured that he would get me the required 'Carbon Black' colour if I was willing to wait for 15-20 days. I agreed promptly and did not take delivery of the product.
6. But, even after repeated attempts to contact them and nearly a wait of 60 days I am yet to receive the product as desired by me.
7. I regret to inform you that I am deeply pained by this careless attitude of both Whirlpool, who claim to be the World's No.1 home appliance maker. as well as their authorised dealer towards their customers.
8. This is a sincere request from one of your customers to Whirlpool India to intervene immediately and solve my problem at the earliest.
9. The name of the authorised dealer is M/S AK Chopra Electronics, Barmer, Rajastahn. Contact.No.[protected] and Mobile. [protected]. The name of the concerned person at Jaipur is Mr. Ankit. Mobile. [protected]

with regards

Sqn Ldr N Guruprakash
room.no.k3
officers mess
Air Force Station Uttarlai
Barmer-344035
Rajasthan
Mobile: [protected]

Respected sir/madam,

we are purchase a whirlpool washing machine from M.A.Ethirajulu stores at chennai on 25th may 09. after purchising of two month we are opened the machine. but the machine was make noice and not rotating in load. so we try to call your service,but the line was always busy. so i gave complient at where we are purchased the machine.they gave of complient no:7761 on 5.09.09. after that executive visited,try to sove the problem, the executive told, you have one extra filter fix in the machine then only work the machine.so the executive asking Rs.1500 for extra filter.we said it's new machine,why we are pay for extra filter.the executive told,if you are give the money for extra filter,we solve the problem.again we raise the complient on12.11.09,no:20329.but no use.no one visited.so please solve the problem with free of cost.

Regards,
Prakash.

We have given 4 years Annual contract for the Split AC. There has been a heavy water leakage flooding the room, from the Split AC for past 1 month. We gave complaint on whirlpool tel no.[protected] on November 2nd, compaint no. 634.

Sairam Refriegerations are supposed to attend. They have been saying Mr Thangam will attend to it. But so far no one has turned up. 12 days have passed. Earlier the same Mr Thangam did attend to this problem (complaint no. 676 on Oct 24/10/2009), but it did not even last for a week! The AC started leaking again. We have not been using the split AC in peace for the last 1 month.
From: Sowdhamini Chandrasekhar
Neelankarai
Chennai -600041.

i purchased whirpool fully automatic washing machine 3 years ago. it was under warranty for 2 years and i took extended warranty by paying Rs.3500/-. i booked a complaint two months back. the service technician had come and checked the complaint. and informed me that the wash motor needs to be replaced. but after wards no response from the company. several times i contacted the customer care division but no use. every time they give false assurance that will repair it. i hope whirpool company is not a dependable one. they are least bothered of consumer satisfaction. one should noy buy such companys products. actually they cheat their customers. This will be a message to every one.
hence forth i will not suggest any one to buy whirpool products

I have a Whirlpool Refrigerator Model 9890 (R27 ELITE 6TH SENSE) purchased on 24th April 2006. It developed a problem of broken Top & Bottom End Cap of door (plastic beading) in 1st week of Jan 2009 and a complaint was lodged at your call centre. The complaint has being subsequently attended by their service person (Mr. BalaMurugan) of SAIRAM REFRIGERATION – Authorised Service Partner, Nandanam, Chennai on 18th Jan 2009 and service charges of Rs 280/- and with the replacement of Top & Bottom End Cap of door of Rs.400/- were paid. And then, after few days the same has been broken again, so again I am booked a complaint immediately, again the same service person was came and replaced the same on without charges, after few months the same has been broken again, so again I am booked a complaint on Sep 2009, again the same service partner- SAIRAM REFRIGERATION person was came on 30th Sep 2009 and replaced the same Top & Bottom End Cap of door of Rs.900/-(with Service Charges), again a few days the same has been broken, so again I am booked a complaint immediately, the same service person was came and replaced the same on without charges, But now again the same was broken with in 35 days, so I have booked a complaint for the same again on 11th Nov 2009, the same company service person called to my father on 12th Nov 2009, my father tells that the same problem happened again and again, so kindly replaced the same on WITHOUT CHARGES for defected 6th time, but he was not respond properly, so we are really upset… their recurred and their service provider has proved to be most incompetent and unresponsive, failing which I will be complained to get rid of my Whirlpool fridge and AC and recommend negatively about whirlpool products in various forums including friends and family. It’s Hoped that whirlpool values its customers enough to attend positively to this complaint and also promised that, in future this will not repeated again…

Note:

* Kindly find the attachment of Job Sheets…

I have sent the following letter on 04.11.2009. Even after one week, I have not received any response from the company.

To

The Vice President,
Whirl Pool India Ltd.,
Plot No. 40, Sector 44,
Gurgaon – 122002,
Haryana.


Sir,

COMPLAINT REGARDING WASHING MACHINE.

I have purchased a fully automatic Whirlpool washing machine Model WM – FS60DLX on 19.08.2007 from M/s. Bismi, Ernakulam. There was a complaint to the machine during August 2008 and it has been repaired by M/s. Jiss Engineers, Thalayolaparambu, Vaikom, Kottayam (Ph. [protected], [protected]) who are the authorized Service engineers for Whirlpool Washing Machines.

Two months back just after seven days of warranty period, the machine has stopped functioning and M/s. Jiss Engineers have repaired the same on 04.09.2009 and charged Rs. 3500/- as the cost of the motherboard they have replaced. Within one week the machine stopped functioning and one week after reporting, they have repaired the machine. Again within a week the machine stopped functioning. For the last four weeks the machine is not functioning. Even though I have taken up the matter with M/s. Jiss Engineers several times, they have not yet solved the problem.

I have taken up the matter with Mr. Siraj of your Ernakulam Office (Cochin) in his phone number[protected] on 26.10.2009 and he assured me that my washing machine would be repaired within a day. On 30.10.2009 I have contacted Mr. Siraj again and he has informed me that he shall contact me within half an hour but not contacted. After one hour I rang up three times and all the times I was not able to talk to him and Mr. Robin who has attended the phone informed me that Mr.Siraj is busy with another customer. He has not called me back.

On 29.10.2009 I have contacted your Service Department through the toll free number [protected] and they have informed me that M/s. Jiss Engineers has not registered the complaint in the portal till date. They have registered a fresh complaint and given me a complaint number 12004.

On 30.10.2009, I have contacted Your Service Engineers on Ph. [protected]. They have properly attended my call. Subsequently I have received a call from Ph. [protected] (Kannur) and the caller assured me that he would do the neeful. As the complaint has not yet been solved, I have called back to the number Ph. [protected] (Kannur) on 03.11.2009, the response was to contact some other person in Kochi Service center.


All the above are for getting repaired a two-year-old Whirlpool Washing Machine after spending Rs. 3500/- within two years. For the last two months, the washing machine is not properly functioning and for the last one month, it is not at all working.


The Washing Machine is a defective piece and the service provided by your people is far from satisfaction. I find it as a Herculean task to get it repaired from your people. Hence I request you to replace my defective Washing Machine with a brand new one at your cost.

If my grievance is not resolved within a week’s time, please be aware that, you are forcing me for taking further steps.

SIR,

I HAD PURCHASED WHIRLPOOL REFRIGERATOR OF 165 LITS.IN 2005.

I EXTENDED THE WARRANTY UPTO THE YEAR OF 2011.

RECENTLY,MY REFRIGERATOR GOT DOOR CLOSING PROBLEM .

I RUSHED TO LOCAL SERVICE STATION AT BHARUCH (GUJARAT ).

THEY TOLD ME TO CONTACT DIRECTLY AT AHMEDABAD AND GIVE MOBILE NO.

OF AHMEDAVAD OFFICE.

I CONTACTED AT AHMEDAVAD OFFICE AND PROBLEM GOT RESOLVED.

I WOULD LIKE TO ASK YOU THAT IN A WARRANTY PERIOD ,I HAVE TO CONTACT

TO LOCAL SERVICE STATION IN MY CITY OR DEALER FROM WHERE I PURCHASED

REFRIGERATOR.

WHY I SHOULD CONTACT DIRECTLY AT AHMEDAVAD FOR LODGING COMPLAINT ?

I HAD SPENT RS.25 AS MOBILE CHARGES FOR LODGING COMPLAINT OF MY REFRIGEATOR.

WHO WILL PAY ME ?

IT IS TOTALLY UNFAIR PROCEDURE FOR LODGING COMPLAINT FOR WHIRLPOOL APPLIANCES.

WHAT IS THE USE OF LOCAL SERVICE STATION ?

PLEASE REPLY ME IMMIDIATELY AND SENT ME RS.25 AS MY MOBILE CHARGES FOR

LODGING COMPLAINT.

IF YOU WILL FAIL TO PAY RS.25 WITHIN A WEEK AT MY RESIDENTILAL ADDRESS,

I WILL TAKE NECESSARY ACTION AGAINST COMPANY .

IF I WILL NOT SATISFIED , I WILL RUSH TO THE LEADING NEWSPAPERS FOR FAILURE OF

THE COMPLAINT LODGE SYSTEM .

PLEASE RECTIFY THE COMPLAINT LODGE SYSTEM .

AWAITING FOR YOUR PROMPT REPLY.

WITH REGARDS,

PANKAJ.K.SHAH

8,BHRUGU BUNGALOWS,

NEAR SATYAN SOCIETY,

GNFC-ZADESHWAR BYPASS ROAD,

BHARUCH-392011 (GUJARAT )

[protected]

Hi ,

I am nishant thakur from kolkata.I purchased a washing machine from hiland park ,big bazar on 15th october 2009.They haven't delivered the WhirlPool/Washing Machine on expected date and i faced lot of problems because of that.When they delivered the washing machine on 8th november ,it was bent from one side .It was realy a problem ,as my parents were only india .They had faced problems like sending bills to fax and all that.Still things are under water.Please help me as i am not in india.

Nishant