[Resolved] Whirlpool India — Pathetic After Sales Service

[Resolved] Whirlpool India — Pathetic After Sales Service

R Rahul Joshi from New Delhi, Delhi Oct 12, 2009

DO NOT BUY ANYTHING FROM WHIRLPOOL. Just as some other complainer said - PATHETIC AFTER SALES SERVICE. I purchased washing machine from them about 5 months ago through Reliance Digital (Noida/Ghaziabad). First of all, the machine itself is pathetic. It has design flaws (650S, WhiteMagic). About 3 month ago it started giving me problem DE. (delay error). Upon inspection by service engineer it was confirmed that its a fault in PBC board. Around the same time one side of the top closing lid came off. To my utter shock, I found the whole lid is GLUED to the bearings of machine. GLUED! NO STUDS. NO SCREWS. I want to personally slap the person who came up with this hideous design. Its a WASHING MACHINE for christ sake! The glue WILL come off any time. Anyway, now its been 1.5 months since I registered complaint at their polite but powerless call center. They will take your calls very nicely but they cant do anything about it. So finally when I got offensive did I start getting answers (thanks to the service engineer who gave me some useful phone nos.) After much haggling these guys told me they will be replacing my machine (BECAUSE THEY COULD NOT FIND ANOTHER CLOSING LID. lol). Another shocker. Then they gave me 3 different dates of delivery and as usual NOBODY CAME. Finally are REPEATEDLY CALLING THEM, what else... another shock. I was told its been 5 months past - so now I have to pay Rs. 500 (D.D) and only then I will get delivery the next day. I spent nearly 1.5 months to get this reply. My 5 months period was over doing this stupidity. On top of it (whew!) they wont accept cash, cheque or an online payment. Only DD. How convenient!! BOTTOMLINE: WHIRLPOOL INDIA SUCKS BIG TIME!! Don't buy anything from these crooks. I would even advice Kajol & Ajay Devgan to severe their ties because its definitely "negatively reverse" effecting their brand value. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

kssmani01

from Delhi, Delhi

Oct 25, 2009

i agre and have a pathetic experience. They should be booked for cheating public like finacne companies cheating people with promise of interst . There should be regulatory authoriy to enforce promised quality advertised. Otherwise they should be booked for cheating . There should be a body like SEBI . tehe consumer courts are not enough

Pankaj Aneja

from Kolkata, West Bengal

Feb 20, 2010

I also agree fully about their shoddy technology & even worse after sales service. We have three appliances, microwave, washing machine & refrigerator. I don't understand how such a company is still running. Whenever we try to lodge a complaint with their service centers, their engineers start offering to repair the things at half the cost. Moreover, one of their service representative companies (Arian Enterprises, Gurgaon) took cash from us for AMC & did not deposit it with the company. Now our appliance has broken down, we are forced to chase them with little success.

RohitJain

from New Delhi, Delhi

May 16, 2010

I fully agree. Whirlpool Service sucks. I am a dealer of Whirlpool Home UPS, when they cannot give service to a consumer on my request, the person who has give them lacs of sale, how can you expect them to give the consumer proper service who has just purchased one odd product. NEVER BUY WHILPOOL. THIS COMES FROM A DEALER HIMSELF. These guys are not worried for customers & we should try that all Indians are made aware of this.