Whirlpool India Complaints & Reviews

I am Sriram from Chennai,Tamilnadu. I am a Whirlpool customer holding a Washing Machine Sensation Ex Front Loading. Its in the name of my father R.Seshadri. The model information as below

Model: Whirlpool Sensation EX
SR No: INBO3480372
Model No:9180
Year of Purchase: 2006
Extended Warranty: Till 2012 (Home Care plans)
Usage years: 3.5-4 years.

Since July 2009,We are facing a lot of complaints almost every month. I have given a lot of complaints and keep on servicing. One of the service representative said there is a buy back option with Whirlpool to get back the machine and provide a new one @ 50% discounted price.

I dont want to give this to the dealer as a scrap for Rs.500.

So I enquired whirlpool again, they say the option is not available now. But Whirlpool's home care plans warranty scheme itself says

Fabulous Up gradation Offers
We enable you to enter the new world of Whirlpool (Sixth Sense Technology) by offering unbelievable discount offers and exchange schemes on your existing appliance.

So I requested to provide us with a new washing machine at a discounted price. Sent a mail to them on the same last week. There was no reply so far. We have been you a long time customer with Whirlpool. Even our earlier washing machine was one of them.

Let me know what can I do.

Whirlpool service centres provide replacement parts as loose without any genuine hologram or even a simple basic packing, remotest the name of the company to verify that it is genuine. Moreover, the MRP is not mentioned and we checked with different service centres as well in different cities and the price of a product quoted varies to the extent of 3 to 4 times.
Further no proper warranty is mentioned on these spare parts.
How reliable will be the Whirlpool authorized service centre?

dear sir/madam

I am pained to inform that I have a whirlpool refrigrator.My refrigerator is non operational and for which I have registered a complain on 17 March 2010 vide complain number 9169. There has been no responce from the local service center. Earlier also I had registered a complain on 18 feburary 2010 for the same problem and simmilar attitdue was shown by the service center at vishakpatnam.

It is requested that M/s whirlpool india be directed to response to my comlains and pay the damages /hardship caused to me.

i bought a fridge whirlpool company Model Persoffestional in the month of NOv'09.
Nobody has come to demostrate the fuctions. fter 3-4 complaint lodge to custmor care one untrained person came & told how to open door and keep the things in the fridge. He is not able answer a single query or special features of fridge.

My fridge is making excessive noise which creatin irritation and distrbance to my whole family. I am also feared that due to this excesive noise accident may happen for which whirlpool will be responsible.

The same problem was address to custmer care immediatly and the send again a untrained person who told that this will remain same it can not rectify.which is really frustating to me.

The problem is aggravating day by day the noise is increasing it like that some part may be loosen or broken. i request that the problem to be taken up at the highest level and seriously to avoid accident as well as reduction of irritating noise.
My details are as follows:
N.Ram,
4-Pooja Vihar, west Canal Road, Dehradun
Ph[protected]

This is regarding complaint # PN[protected] registered on 12-Feb-2010 for the refrigerator door problem.

The whirlpool engineer visited my house two days after the request and told that the door part needs to be ordered and then the problem would be rectified.

There was also a problem with Voltage Stabilizer which the engineer took with him and said he will get it repaired and then fit on his next visit.
After that nobody contacted for long so I called up Customer Care (as many as 10 times) and I was told that the part is yet pending.
One time I was told the part is coming from Patna and will definitely arrive by 27-Feb and it will be fitted on Tuesday,02-Mar-2010. Next day I called again to customer care and was told I will be contacted with the exact status. Still nobody called.
Hence I again called on 05-Mar-2010 and I was told that the part is yet to be arrived(not available in Patna and hence ordered from Delhi and would take still 4-5 days).
I really wonder how Whirlpool can take almost one month to solve simple problem of door.
This is really frustrating and I must say that the Customer Care of Whirlpool is USELESS because they don’t care for customers.

Dear Sir,

We started a new business organization on 14-Dec-2010 named i-World Cyberplaza, Bakery Coolbar and Ice cream Parlour. For this purpose we bought one Whirlpool Professional refrigerator 310 litre on 7-Jan-2010 from Udaya Agencies, Kazhakuttom. It worked without any complaint for one month. After that the cool became low and we won't get the ice cubes from the freezer. Several time we kept huge quantities of milk on the freezer but it got damaged due to this issue. We complained on the issue to the customer care 5 times and each time they will come and will tell the issue got solved and that is why again about 2000 rupees milk got damaged. This affected our business a lot and till now your technicians cannot rectify the issue. So please rectify the issue within 3 or 4 days or otherwise replace the refrigerator with a new one else we are forced to go to the consumer court.

Expecting a positive reply from your side at the earliest.

Thanking you,

Ranjith.

Hi,
I bought a double door refrigerator on 4th March.A person came for Demo the next day.The demo guy was very rude .We bought the refrigerator from your dealer Saravana stores (T.nagar branch). We had bought a fibre stand for the fridge, the demo guy came & he was telling this should not be used instaed need to go for a Metal stand.
This details was not found in the company guidelines or from the dealer.All products in my house is of Whirlpool,the intention of the demo guy made not to go for Whirlpool in future.

Dear Sir,
I got a service of RO from whirlpool on 25/02/2010, but after service abnormal sound is coming from it.
I am trying to lodge complaint to custmercare of whirlpool on toll free phone No. [protected] but always it is informed that this No. does not exits. so now advice what should I do where as my RO is under gaurantee.
N.K.Gogia
126/34 'H' Block Govind Nagar
KANPUR-208006.

From:

N.K.Madhu,

Accounts Manager.

Shubham consumer durables pvt ltd

Mysore



Dear Sir.



Sub: Regarding service



As working in shubham consumer durables pvt ltd, we are delaing electronics products I Purchased one whille pool washing nanely WHIRLPOOLW/M650H BLOCK on dated 15.02.10 but due to small complaints and your respresentive visited to our house told me that there is problem in board but he him self told that no problem in power supply at our house .. Still till todya it is not retifed the same and no response all . Hence we are working in same line we will inform the public go for purchase whirlpool produts and there is good service from. So if such service if you are giving to our self , so that how can give assurance to cusomter that you will extend the good service. how we will entertain your product at our show room . please look in to the matter and keep service in up grade level .



Thanking you



yours faithfully



N.K.MADHU.

# 11 4th Block, Somanatha nagar, Central govt employes Society

mysore. Mob No [protected]

SIR/MADAM
I REGISTER A COMPLAIN THROUGH CALL CENTER OF WHIRLPOOL ON 08.02.2010 & ON 23.02.2010, ATTENDED BY RESPECTED ENGINEER OF Co. STIL MY WASHING MACHINE'S DRYIER IS WITHOUT BREAK,THIS MY CAUSE SERIOUS ACCIDENT IF MISTAKEN,
SIR ON 23.02.2010 I CONTACT ON PHONE NO [protected] IT IS AN HEAD OFFICE IN AHMEDABAD ,IF IT IS AN HEAD OFFICE OF WHIRLPOOL THEN FUTURE OF Co?????????????
SIR I PURCHASED THIS WASHING MACHINE ON 10.10.2009.
KINDLY RESPOND WITHIN THE WARRANTY PERIOD.LOOKING FORWARD FOR YOUR PROMPT RESPONSE & SERVICES ASAP.
YOU CAN CONTACT ME ON +91 [protected]

sir,
I bought whirlpool refrigerator(model ; proffessional) on 03/11/09. after it was being successfully installed by company we passed few days very pleasently then after the few days we noticed the unsual noise coming from the compressor there after we had done complaint to whirlpool company reagrding this the complaint number is -DL[protected], & DL[protected]. after this the expert came from the company and the told us that is usual noise from compressor we surprised to know this, our earlier refrigerator do that noise very negligeable but this refrigerator make our whole night sleepless.
it my humble request to you that please take the neccesary action as soon as possible me and my family got totally harassed by the noise.

my contact address:- 09, B.S.SHALL,KHYBER PASS,CIVIL LINES, DELHI -110054
PHONE :- [protected]

To,
Manager

This is regarding sevicing of Whirlpool refrigerator.
Our fridge 220 ltr.is having cooling problem.So on 12/02/10 we launched a complaint to your call center[protected] from where I got the address of Quick Service Center,Thane(Tel no:[protected],[protected].After registring the complaint their service engineer Mr Jadhav.came to my home & after inspecting told us that the gas is finished & also compressor is not working properly.So we have to replace compressor.Also suggested to buy stabilizer & trolly .He made bill of Rs 4035/- I had immediately given him the cheque of same amount.He also ensured us that our problem will be solved within tomorrow i.e.saturday or Sunday.

But On sunday when i called him he told me that as compressor is not in stock he will come on Monday.
On monday my wife had taken a leave from her office ,But the technician had not came .When she called him he told that he will come up to 3 o'clock.But he never came upto 3.30.Again she called him he told her that compressor is not yet come & asked her to call to Quick Service centre's office..
Again I called to office ,there they told us that it is not sure to them also that 'when will be the compressor is going to reach at their centre.
Then I again called your call center & explained them our problem.They told us that they will ask Quick to treat our problem at hightest priority & told me not to call again.But notjing is happened & no one again called us.

But still our problem is not solved .

Now everyday i call Quick service center & they told us that today compressor is not in stock .Your complaint will be solved within 2 days.But this is going on repetatively.
Today I called them They told me that compressor will be coming on Monday.
We are so much in trouble & frusteted due to there such excuses.

We are suffering a lot.Please take some immediate action.

Complaint No.MB[protected].

Thanks & regards
Uday Desai

we lodged a complaint on 6.1.2010 our complaint no. 6606 but no response in your side.pleaseinformus about this matter immediately

I have purchased whirlpool professional 310 litres elite fridge on 19.01.2010 from M/s. Tirupathi Electronics, neyveli-3 Ph: [protected]. Till date no whirlpool personnel has come to demonstrate the same. The door bottom is having leak. water is always condensing at the bottom. I have informed the shop. But no response till date in spite of repeated reminders. worst response from whirpool.

My whirlpool washing machine is under AMC.
But they didn't come for service.Please do the needful.

My fridge had stopped defrosting and it was only cooling resulting in excessive ice inside blocking the flow of air and nearly nil cooling in the main fridge. I lodged a complaint on 5 Jan 10 vide complaint no LKO[protected]. The technician reported the next day. After examining the fridge he said that the timer needs to be changed which he did the next day. After two hours of his leaving the fridge stopped. Next day he changed the bio meter and and gave me the bill for Rs 946/- which iI paid and on his assurance gave him satisfaction no. also. After few hours it again stopped defrosting. I informed the technician as well as the service centre but nobody turned up for the whole day I then lodged second complaint on 9 Jan 10 No. LKO[protected] and the third complaint on 14 Jan10 No LKO[protected] and again spoke to vipul of help line on18Jan10.
The fride was finally taken to the workshop, repaired and returned after 8 days with a verbal demand for Rs17,500/- over and above Rs 946/- already paid on 8Jan10. After insisting the technician himself wrote a cash memo today ie 04Feb10 Charging Rs1100/- heating element,Rs350/- for thermol fuse,Rs 111/- service chargesand Rs150/- for cartage Total Rs 1,711/- plus Rs946/-paid few days earlier.
The local service centre at Rajajipuram, Lucknow has caused me great inconvenience, harrassment and forced me to pay highly inflated amount for a minor corrction. They have charged me Rs 420/- for the timer, Rs250/- for biometer and Rs 276/- for the service charges beside heating element and thermol fuse. I am not at all satisfied with the repair services by the service centre. I feel cheated and harrassed by them.
I would you to kindly look into my complaint and take appropriate action. Thanks Sudhir

To,
Manager
Whirlpool
I Bishnu Kumar, My Complaint Number is PN[protected] dated 12.1.2010.my mobile number is [protected] I purchased whirlpool professional refrigerator Model no 11061ELT, serial INE[protected] on dated[protected].Within few months sound problem started. Regarding this we communicated to Vijay sales and Vijay sales logged a complaint to Whirlpool Company, a technician of whirlpool came and solved the problem. Two times refrigerator automatically shutdown and restarted after few hours.On 10th Jan2010 we noticed that all the food items kept inside the refrigerator worth Rs 3000 got spoiled. The refrigerator stopped cooling. We immediately logged a complaint to Vijay sales on dated 11jan2010.A technician of whirlpool visited and inspected the machine and concluded that there is defect in the compressor, due to which the refrigerator has stopped cooling. After 3-4 days another technician of whirlpool inspected gave us the feedback that there is no gas in the compressor, so gas has to be filled. When asked about the main cause, he was unable to give the exact reason. According to him it may be due to electricity. But this cannot happen because we have attached a stabilizer also of Whirlpool Company. He only wanted to refill the gas but was unable to give us the assurance that this problem would not happened again.It is very unfortunate that hardly only have few months passed and the refrigerator stopped working. After investing a huge amount we purchased the refrigerator of the brand whirlpool for its good quality. It is very depressing we are facing mental and economical problem.
We are not at all happy with the performance of this refrigerator because it has so many problems:
1. Sound Problem
2. Compressor Problem
3. Automatic Shutdown Problem.
Because of your poor customer service of whirlpool my refrigerator is not working from 10 Jan 2010 (around 20 days). From 20 days they people misdirected me and wasted my 20 days. Every time I called to Vijay sales shop and then only then I got call from customer care.Form customere care side they never called me to resolve this issue. In starting somebody called me from whirlpool and commit that he will do the replacement of refrigerator and after that they denied.
After that I communicated with Mr. Ganesh Rao (From Whirlpool) and he was not ready to replace the refrigerator and but he told he will replace the compressor of refrigerator. I was frustrated that’s why I was ready to replace the compressor with the condition that if any problem comes within 6 months they will replace the refrigerator. I communicated with Nilesh from Vijay sales and he told in starting Mr. ganesh rao was not ready to give 6 month guarantee in written but now he is ready to give the 6 months guarntee and they will replace the compressor in this coming Monday (1Feb2010) .After that I received the call from whirlpool that they will replace the Compressor today on coming Monday (1Feb201). Again today on 1st Feb 2010 Nilesh from Vijay sales also called me and told me before 2 PM they will replace the compressor.
Today morning around 9:30AM one technician from Whirlpool visited my house without new compressor and told us that Ganesh Rao asked him not to replace the compressor. Again I communicated To Ganesh Rao and again he denied to replace compressor and told that compressor change is not required. He told technician suggest that compressor change is not required. But I want to let you know that this technician was already visited my house previously and told me that He don’t know the cause of the problem. I will just fill the gas in compressor and I asked the guarantee that this problem will not come again. He told that He is not able to give the Guarantee of single days because I don’t know the problem. He told that may be it happens because of electricity load but I replied we are using the stabilizer of Whirlpool Company only and it is sold by whirlpool technician only. Then he was speech less.
Your sales guys told that this product will not give any problem and it will survive at least 20 years. Within 7 months your refrigerator was stop working and within 2 month your stabilizer was stop working.
Now I Understood very well that what whirlpool brand is and its reputation.
Please Resolve this Issue as soon as possible.
If you replace my refrigerator then I will appriciate youe decision.If it is not possible then atleast change my compressor.
Regards,
Bishnu Kumar
[protected]
[protected]@yahoo.co.in
Pune

I bought an 700H model washing machine from Whirlpool on dusshera.As there were offers ruuning at that time I was asked extra Rs 250/- to avail the offers.But it took 3 months to get the scratch card (gift coupon) ,on Jan they gave me a scratch card and I won an Microwave which I am yet to get.Customer service is not able to give any information. The below employees from Whirlpool were dealing with me and have stopped picking my calls now.

B.K Paul
Senior Executive, Institutional Sales,
MB- [protected]

Priyabrata
MB:[protected]

Please suggest how to take action on them who are from WhirlPool and doing such things.

We have purchased the whirlpool refrigerator 340lt from Jainson Electronics , Puraisaivakkam Branch, Chennai on 16/01/2010 vide invoice no [protected] . After purchasing next day the product was delivered in the late evening. After that till date no one came for demo and installation. We have called so many times to the dealer and the customer care but no one is replying properly and not responsible. Just telling they will come. But till date no one came. The package is standing as it is . When will the engineer will come and demonstrate. Without seeing the product itself we have purchased but this the response from your dealers and engineers. Arrange some person to come for demo and installation as soon as possible.

I have purchased the Whirlpool Duromax stablizer(Model AX1605 - 05 kva) on 18th March 2005 with 7 years replacement warranty for 650 rupees. In 2008 i had problem with the stablizer and complained customer care and they send the service engineer for look into the problem. At that time, he have replaced the 7 years kit with 2 years warranty kit with same capacity stablizer. Currently in 2010 i have the same problem with Stablizer, i have called the Customer care on 16th Jan 2010 and raised the complaint (complaint # 37020). They have sent the service engineer on 20th Jan 2010. The engineer saw the stabilizer and told that they dont have 0.5 kva stabilizer and whirlpool has stopped producing that capacity and now i need to pay extra 900 for 1 kva capacity kit (reducing the 650 rupees amount which i pay for 0.5 kva. ) which is of 1 year warranty.

I have been the customer and explaining the problem for the past one week, they are not ready to replace the stablizer and no proper response from the customer care executives.

Though i have the replacement warranty till March 2012, why should i need to bare the additional cost now. Its clear that whirlpool is giving false promise to its customers, though we are having faulty product within replacement they are telling stories to sell their recent products.