Whirlpool India Complaints & Reviews

SIR/MADAM
I REGISTER A COMPLAIN THROUGH CALL CENTER OF WHIRLPOOL ON 08.02.2010 & ON 23.02.2010, ATTENDED BY RESPECTED ENGINEER OF Co. STIL MY WASHING MACHINE'S DRYIER IS WITHOUT BREAK,THIS MY CAUSE SERIOUS ACCIDENT IF MISTAKEN,
SIR ON 23.02.2010 I CONTACT ON PHONE NO [protected] IT IS AN HEAD OFFICE IN AHMEDABAD ,IF IT IS AN HEAD OFFICE OF WHIRLPOOL THEN FUTURE OF Co?????????????
SIR I PURCHASED THIS WASHING MACHINE ON 10.10.2009.
KINDLY RESPOND WITHIN THE WARRANTY PERIOD.LOOKING FORWARD FOR YOUR PROMPT RESPONSE & SERVICES ASAP.
YOU CAN CONTACT ME ON +91 [protected]

sir,
I bought whirlpool refrigerator(model ; proffessional) on 03/11/09. after it was being successfully installed by company we passed few days very pleasently then after the few days we noticed the unsual noise coming from the compressor there after we had done complaint to whirlpool company reagrding this the complaint number is -DL[protected], & DL[protected]. after this the expert came from the company and the told us that is usual noise from compressor we surprised to know this, our earlier refrigerator do that noise very negligeable but this refrigerator make our whole night sleepless.
it my humble request to you that please take the neccesary action as soon as possible me and my family got totally harassed by the noise.

my contact address:- 09, B.S.SHALL,KHYBER PASS,CIVIL LINES, DELHI -110054
PHONE :- [protected]

To,
Manager

This is regarding sevicing of Whirlpool refrigerator.
Our fridge 220 ltr.is having cooling problem.So on 12/02/10 we launched a complaint to your call center[protected] from where I got the address of Quick Service Center,Thane(Tel no:[protected],[protected].After registring the complaint their service engineer Mr Jadhav.came to my home & after inspecting told us that the gas is finished & also compressor is not working properly.So we have to replace compressor.Also suggested to buy stabilizer & trolly .He made bill of Rs 4035/- I had immediately given him the cheque of same amount.He also ensured us that our problem will be solved within tomorrow i.e.saturday or Sunday.

But On sunday when i called him he told me that as compressor is not in stock he will come on Monday.
On monday my wife had taken a leave from her office ,But the technician had not came .When she called him he told that he will come up to 3 o'clock.But he never came upto 3.30.Again she called him he told her that compressor is not yet come & asked her to call to Quick Service centre's office..
Again I called to office ,there they told us that it is not sure to them also that 'when will be the compressor is going to reach at their centre.
Then I again called your call center & explained them our problem.They told us that they will ask Quick to treat our problem at hightest priority & told me not to call again.But notjing is happened & no one again called us.

But still our problem is not solved .

Now everyday i call Quick service center & they told us that today compressor is not in stock .Your complaint will be solved within 2 days.But this is going on repetatively.
Today I called them They told me that compressor will be coming on Monday.
We are so much in trouble & frusteted due to there such excuses.

We are suffering a lot.Please take some immediate action.

Complaint No.MB[protected].

Thanks & regards
Uday Desai

we lodged a complaint on 6.1.2010 our complaint no. 6606 but no response in your side.pleaseinformus about this matter immediately

I have purchased whirlpool professional 310 litres elite fridge on 19.01.2010 from M/s. Tirupathi Electronics, neyveli-3 Ph: [protected]. Till date no whirlpool personnel has come to demonstrate the same. The door bottom is having leak. water is always condensing at the bottom. I have informed the shop. But no response till date in spite of repeated reminders. worst response from whirpool.

My whirlpool washing machine is under AMC.
But they didn't come for service.Please do the needful.

My fridge had stopped defrosting and it was only cooling resulting in excessive ice inside blocking the flow of air and nearly nil cooling in the main fridge. I lodged a complaint on 5 Jan 10 vide complaint no LKO[protected]. The technician reported the next day. After examining the fridge he said that the timer needs to be changed which he did the next day. After two hours of his leaving the fridge stopped. Next day he changed the bio meter and and gave me the bill for Rs 946/- which iI paid and on his assurance gave him satisfaction no. also. After few hours it again stopped defrosting. I informed the technician as well as the service centre but nobody turned up for the whole day I then lodged second complaint on 9 Jan 10 No. LKO[protected] and the third complaint on 14 Jan10 No LKO[protected] and again spoke to vipul of help line on18Jan10.
The fride was finally taken to the workshop, repaired and returned after 8 days with a verbal demand for Rs17,500/- over and above Rs 946/- already paid on 8Jan10. After insisting the technician himself wrote a cash memo today ie 04Feb10 Charging Rs1100/- heating element,Rs350/- for thermol fuse,Rs 111/- service chargesand Rs150/- for cartage Total Rs 1,711/- plus Rs946/-paid few days earlier.
The local service centre at Rajajipuram, Lucknow has caused me great inconvenience, harrassment and forced me to pay highly inflated amount for a minor corrction. They have charged me Rs 420/- for the timer, Rs250/- for biometer and Rs 276/- for the service charges beside heating element and thermol fuse. I am not at all satisfied with the repair services by the service centre. I feel cheated and harrassed by them.
I would you to kindly look into my complaint and take appropriate action. Thanks Sudhir

To,
Manager
Whirlpool
I Bishnu Kumar, My Complaint Number is PN[protected] dated 12.1.2010.my mobile number is [protected] I purchased whirlpool professional refrigerator Model no 11061ELT, serial INE[protected] on dated[protected].Within few months sound problem started. Regarding this we communicated to Vijay sales and Vijay sales logged a complaint to Whirlpool Company, a technician of whirlpool came and solved the problem. Two times refrigerator automatically shutdown and restarted after few hours.On 10th Jan2010 we noticed that all the food items kept inside the refrigerator worth Rs 3000 got spoiled. The refrigerator stopped cooling. We immediately logged a complaint to Vijay sales on dated 11jan2010.A technician of whirlpool visited and inspected the machine and concluded that there is defect in the compressor, due to which the refrigerator has stopped cooling. After 3-4 days another technician of whirlpool inspected gave us the feedback that there is no gas in the compressor, so gas has to be filled. When asked about the main cause, he was unable to give the exact reason. According to him it may be due to electricity. But this cannot happen because we have attached a stabilizer also of Whirlpool Company. He only wanted to refill the gas but was unable to give us the assurance that this problem would not happened again.It is very unfortunate that hardly only have few months passed and the refrigerator stopped working. After investing a huge amount we purchased the refrigerator of the brand whirlpool for its good quality. It is very depressing we are facing mental and economical problem.
We are not at all happy with the performance of this refrigerator because it has so many problems:
1. Sound Problem
2. Compressor Problem
3. Automatic Shutdown Problem.
Because of your poor customer service of whirlpool my refrigerator is not working from 10 Jan 2010 (around 20 days). From 20 days they people misdirected me and wasted my 20 days. Every time I called to Vijay sales shop and then only then I got call from customer care.Form customere care side they never called me to resolve this issue. In starting somebody called me from whirlpool and commit that he will do the replacement of refrigerator and after that they denied.
After that I communicated with Mr. Ganesh Rao (From Whirlpool) and he was not ready to replace the refrigerator and but he told he will replace the compressor of refrigerator. I was frustrated that’s why I was ready to replace the compressor with the condition that if any problem comes within 6 months they will replace the refrigerator. I communicated with Nilesh from Vijay sales and he told in starting Mr. ganesh rao was not ready to give 6 month guarantee in written but now he is ready to give the 6 months guarntee and they will replace the compressor in this coming Monday (1Feb2010) .After that I received the call from whirlpool that they will replace the Compressor today on coming Monday (1Feb201). Again today on 1st Feb 2010 Nilesh from Vijay sales also called me and told me before 2 PM they will replace the compressor.
Today morning around 9:30AM one technician from Whirlpool visited my house without new compressor and told us that Ganesh Rao asked him not to replace the compressor. Again I communicated To Ganesh Rao and again he denied to replace compressor and told that compressor change is not required. He told technician suggest that compressor change is not required. But I want to let you know that this technician was already visited my house previously and told me that He don’t know the cause of the problem. I will just fill the gas in compressor and I asked the guarantee that this problem will not come again. He told that He is not able to give the Guarantee of single days because I don’t know the problem. He told that may be it happens because of electricity load but I replied we are using the stabilizer of Whirlpool Company only and it is sold by whirlpool technician only. Then he was speech less.
Your sales guys told that this product will not give any problem and it will survive at least 20 years. Within 7 months your refrigerator was stop working and within 2 month your stabilizer was stop working.
Now I Understood very well that what whirlpool brand is and its reputation.
Please Resolve this Issue as soon as possible.
If you replace my refrigerator then I will appriciate youe decision.If it is not possible then atleast change my compressor.
Regards,
Bishnu Kumar
[protected]
[protected]@yahoo.co.in
Pune

I bought an 700H model washing machine from Whirlpool on dusshera.As there were offers ruuning at that time I was asked extra Rs 250/- to avail the offers.But it took 3 months to get the scratch card (gift coupon) ,on Jan they gave me a scratch card and I won an Microwave which I am yet to get.Customer service is not able to give any information. The below employees from Whirlpool were dealing with me and have stopped picking my calls now.

B.K Paul
Senior Executive, Institutional Sales,
MB- [protected]

Priyabrata
MB:[protected]

Please suggest how to take action on them who are from WhirlPool and doing such things.

We have purchased the whirlpool refrigerator 340lt from Jainson Electronics , Puraisaivakkam Branch, Chennai on 16/01/2010 vide invoice no [protected] . After purchasing next day the product was delivered in the late evening. After that till date no one came for demo and installation. We have called so many times to the dealer and the customer care but no one is replying properly and not responsible. Just telling they will come. But till date no one came. The package is standing as it is . When will the engineer will come and demonstrate. Without seeing the product itself we have purchased but this the response from your dealers and engineers. Arrange some person to come for demo and installation as soon as possible.

I have purchased the Whirlpool Duromax stablizer(Model AX1605 - 05 kva) on 18th March 2005 with 7 years replacement warranty for 650 rupees. In 2008 i had problem with the stablizer and complained customer care and they send the service engineer for look into the problem. At that time, he have replaced the 7 years kit with 2 years warranty kit with same capacity stablizer. Currently in 2010 i have the same problem with Stablizer, i have called the Customer care on 16th Jan 2010 and raised the complaint (complaint # 37020). They have sent the service engineer on 20th Jan 2010. The engineer saw the stabilizer and told that they dont have 0.5 kva stabilizer and whirlpool has stopped producing that capacity and now i need to pay extra 900 for 1 kva capacity kit (reducing the 650 rupees amount which i pay for 0.5 kva. ) which is of 1 year warranty.

I have been the customer and explaining the problem for the past one week, they are not ready to replace the stablizer and no proper response from the customer care executives.

Though i have the replacement warranty till March 2012, why should i need to bare the additional cost now. Its clear that whirlpool is giving false promise to its customers, though we are having faulty product within replacement they are telling stories to sell their recent products.

I had purchased a 445 litre Whirlpool refrigator in chennai before 2 months which when delivered to my home was found defective ( 6th sense panel wasn't working due to a missing bush ).

The service center guy from whirlpool dropped in with no knowledge of the equipment and said that he needs to service the front panel. I had asked for a complete replace of the piece as they had damaged the front panel during their initial service.

The service has been so pathetic that I hadnt got a replacement in last 1.5months. The worst part is the service center guys doesn't even bother to call back with what ever is the reason for the delay. I had personally walked into the service center 4 to 5 times to get an answer for the delay but there is no responsible response from them regarding the delay.

On top of all these the service center guys had wrongly sent in a different model of a refrigirator as a replacemtn piece. Now its all in another loop where in they start the entire process of replacement once again.

I had called up Whirlpool customer service today and had officially lodged a complaint with all the details but not sure if they will take any action. All said its just pain and pain all over for us to follow up on these kind of issues with service centers even after paying the whole cost of the fridge upfront.

My personal experience with Whirlpool has been pretty bad to the extent that I will never look into getting

Hi,

I went to Viveks store at Vadapalani on Jan 2, 2010. I bought a Whirlpool Washing machine.with that there is a offor of 2000rs reebok gift voucher,they said stock is not there next week they will give me the giftvoucher but till todat i have not received the gift voucher whenever i will call they will say tomorrow they will give. ,every day they are saying same story ,

I had paid the full amount 17500/-. They promised that they will deliver the Washing machine on Jan 3rd 2010. I am staying at West Jones Road, West Saidapet. But they delivered on 6th. Even though I am staying within Chennai, they delivered after 5 days. I think without the stock they have got the money for the washing machine on that day. and they are simpley cheating the customers for sales.

I believe as a press, joovi could help public solving the problem.

As a new year sale, they have sold without stock with them and got the money from me. But they have delivered late and not given the gift voucher still now, and they are not properly responding for my calls.


My Bill number is [protected] (Counter 2).
Could you please do the need full?

Thanks and Regards,
Santosh Kumar.

WHIRLPOOL is making JUNK products for the Indian Customer ...

I have purchased a Refrigerator (2 Door ) in Nov 2007 so many times have to throw away the stuff inside the fridge as it stops working in between.

I have changed Gas, compressor etc etc on the advise so called expert service engineers but still the problem is there..

The fridge suddenly stops in between and then starts sometimes after 24 hrs or more till everything inside is spoiled..

Cursing the moment when I saw Devgan family on TV and decided to go for the Whirlpool product ...

If the WHIRLPOOL people have some shame then please forward this to the CEO of whirlpool India so that he/she also knows what the customers feel about WHIRLPOOL...

SPREAD this message across so that everyone is AWARE of such Cheating Companies ...

On 11th Jan 2010 Morning, my fully automated washing machine was not switching on. I made complain to whirlpool customer care centre on same day i.e[protected]. The engineer came in evening around 4PM same day and informed that the mother board is damaged and it has to be replaced with new mother board with as cost of Rs 3200. I asked him to come next day and replace which he agreed. On next day i.e[protected], I got a call around 4PM that there particular item is not available in stocks. However the whirlpool person confirmed that it would be available on next day i.e 13th Jan'2010 and the work would be done before lunch. On 13th Jan 2010 nobody turned up and I started chasing the service engineer and customer care centre. The service engineer informed he would able to come at 4PM only. Again there was nobody at 4PM. Again we called him but he raised his hand and informed us to talk to his superior. When we called his superior, he again assured that the work would be completed on 14th Jan 2010 on priority. We know that 14th being a Pongal Holiday, nothing will happen. But the superior was confidently telling that he would anyhow arrange. Finally nothing happened on 14th Jan. Again chase on 15th Jan'2010, same reply, somebody will come on 3PM. I do not know how many days it will continue. If a spare is so difficult to get in metro city and then what will happen when same problem occur in Small town. Secondly there are only lies by whirlpool people. Please help me if you can.

I booked my Refrigerator at the Pune fair on 3 Jan 2010 from the factory outlet of Whirlpool Refrigerator and was told that delivery will be done by Vijay Sales you need to submit all the doc now at Vijay Sales.
I have submitted all the doc and the necessary payments too on 10th Jan 2010.

Now I am being told that the item is not in production and you need to change the product. I booked ( 30 Delux Elite for 20,200/-

I have heard lot about Whirlpool but I never knew that the service is so bad. They should even check the services given by Vijay Sales which is even pathetic and not even trust worthy.

My mobile no is [protected]

RESPECTED SIR,
I hv purchased the above mentioned Whirlpool Refrigerator Fusion 260ltrs. on 31st dec, from J.J.ENTERPRISE GODHRA. within 2 days frost control was not working properly. I had complained in the customer care.they noted & gave me a comp. no. then eng. came next day he told that the freeze's thermostate switch was not working . when switch will came from company i will replace it but then after he was disappear. At last thanks to Mr.KAMALBHAI who accepted my request and switch replaced by local technician. But still I M awaiting the reply from Ur Engineer & demonstration from him. SO PL. SEND HIM FOR DEMO. AT THE EVENING BETWEEN 6 TO 7 PM.

THIS IS TO INFORM YOU THAT I OWN A DOUBLE DOOR WHIRLPOOL REFRIGERATOR (ICE MAGIC)CLASSIC PLUS.IT GOT REPAIRED ON 8TH DECEMBER 2008.I REGISTER A COMPLAINT WITH THE WHIRLPOOL CUSTOMER CARE BEARING NO:(CALL CENTER:[protected],BSNL:[protected]). A TECHNICIAN CAME FROM SRI MARUTHI ENGINEERING(AUTHORIZED SERVICE PARTNER FOR WHIRLPOOL) ON 3-2-09 AND REPLACED SOME PARTS WORTH Rs.4100(dated 3-2-09,bill no.10741&11468) AND SERVICE CHARGES Rs.285/-(dated 3-2-09,bill no.10696)AND THE FRIDGE STARTED WORKING FOR ONE DAY,IT STOPPED WORKING THE NEXT DAY WITH THE SAME PROBLEM.I AGAIN CALLED THE CUSTOMER CARE I GAVE A COMPLAINT . ANOTHER TECHNICIAN came on 19-2-09 AND CHANGED ONE MORE PART WORTH Rs.450(dated 19-2-09,bill no.11475).THE FRIDGE STARTED WORKING AND NEXT DAY THE SAME PROBLEM. I GAVE AGAIN COMPLAINT AND INFORMED ABOUT THE PROBLEM AND ASKED ABOUT SERVICE WARRANTY (FOR REPLACEMENT OF SPARES).FROM THEN THE CUSTOMER CARE WAS SAYING THAT THEY WILL SEND "SERVICE ENGINEER "TO REPAIR , AND THIS TIME THEY WONT CHARGE ANYTHING FOR THE REPAIR. BUT UNFORTUNATELY INSPITE OF REGULAR COMPLAINTS THEN AFTER NOBODY ATTENDED THE REPAIR.THE FRIDGE IS STILL LYING UNUSED BECAUSE OF REPAIR. KINDLY HELP ME IN THIS REGARD. MY CUSTOMER ID GIVEN BY WHIRLPOOL IS HD/C/1208/67706. THE COMPLAINT NUMBERS LODGED WITH CUSTOMER CARE ARE AS FOLLOWS HD-[protected],HD-[protected],HD-[protected],HD-[protected].PLEASE TAKE NECESSARY ACTION AGAINST MOST IRRESPONSIBLE SERVICE GIVEN BY WHIRLPOOL.

I had purchased a whirlpool washing machine model: 800H,from e-zone ,alwarpet,Chennai on 28/11/2009



Ref:[protected][protected])



Last week 2, 3 times the washing machine at the time of spinning during regular wash(prog-1) was showing"de" and beeping and had stopped.



So i booked a complaint with the Chennai service centre on Monday,4th jan 2010. The complaint number is=6374



Till date that is today,Friday ,8 th jan 2009, no body has turned up despite my reminder to the service centre people every day.



When i ask them to be connected to the manager they are avoiding.



Is this the service i should expect for a new washing machine from whirlpool company



I was previously having for more than a decade tvs-whirlpool washing macine. The service at that time was good.



I am appalled at the indifference shown by your service centre and refusing to answer me properly



they are turning adeaf ear to my service duringservice period

I purchased Whirlpool fridge from Vasanthan & Co on 03/Jan0/2010.
I received fridge on 04/Jan/2010.
I opened the item on 05th Jan and noticed few scratches on the top of the fridge (inside).
I visited Velachery branch and asked them to replace my fridge.
They agreed for that on that day and never replaced the item.
Now they are saying, whirlpool is responsible for replacing the item.

When I called whirlpool, I was asked to get in touch with the dealer (the great Vasanthan & Co) for replacement of the product.

I donot know what to do at this moment.
Let me know if you have any suggestions to file a case in Consumer Courts on Vasanthan & Co and Whirlpool India.

Thanks,
Venugopal