Whirlpool India Complaints & Reviews

Dear Sir,

Through this mail, I would like to draw your attention reg. poorest service of whirlpool customer care.

1) I have bought 450 litre - F46 Elite Professional Whirlpool refrigerator from Kohli Bros. 13-A, Prehlad Market, D.B.Gupta Road, Karol Bagh, N-Delhi-110005 on 06/02/08.

2) Actually we have installed the refrigerator and the demo person came and gave the demo and at that time the season is also cold, so we were not aware of the problem.

3 Actually there is freezing problem, the freezer always make the ice in the normal mode also. We are facing the same problem from last 3 months.

4) We have also filed a complaint against this problem on 8th October'08 and the engineer came, checked the problem and confirm that this was a manufacturing defect so to came out from this problem, they have to change the freezer door.

5) Till now after regular complaints and follow-up, we are facing the same problem, the customer care executives giving us dates and only dates using the same words that we don’t have the freezer door in stock and we’ll replace the door after 7-10 days. Always hearing the same words almost 3 months have gone but the door didn’t changed.

Pls look into this matter vigorously as we are totally fed-up and planning not to purchase any other product of whirlpool due to the above said problem.

Your consideration in this matter will be highly appreciated.

Best Regards
Sunny Jain
16/160-161 street no. 6 Joshi Road
Karol Bagh New Delhi-110005
Phone:[protected]
Mobile: [protected]

I have purchased whirlpool refrigerator 165litres Model no.[protected] on 12.10.1998 from KULKARNI & CO. 21/22 Gosaliya Park, Boisar 401501.
It got problem with thermostat on 10.12.2008 & I got replaced it from AMAN SERVICES, Boisar.They charged Rs.570 with 6 months guaranty.
Again the thermosta got problem in March, 2009(within 6 months of replacement).I called AMAN SERVICES, Boisar.They came to check and assured me to replace next day.
But they are not replacing it & not answering my phone.What shall I do?I am also using whirlpool wasing machine.

Sir,
I have purchased one whirpool refrigerator model no;310 dlx professional titanium from shah's mount road chennai on date 11.02.09 and following is my story,

1. complaint no; 31549 dt 23.03.09 for less cooling and water logging in the vegetable tray.
2. The same was replaced with a new machine towards more than 50 calls and finally pressure from the dealer on 09.04.09.
3. Again problem arise from the new machine with ice hugely forming in the upper portion and no coolling at the bottom level, complaint given again no: 35605 dt. 24.04.09.
4. Machine attended by local technician and state that on first visit that compressor is with less gas and has to be filled. And one day ie on dt 27.04.09 i get a call from there pune service station From one mr Anil Ph no:[protected] and states that he will send his senior technician and he visit on 29.04.09 and states that the timer is faulty and will be serviced or change.
5. As on date the machine has not been attented or a call has not come from there end, As iam been trying there phone numbers pune switch off since 30.04.09 till 02.05.09 3pm.

Since i want to know is this the customers are neglected by whirpool. And watching the mails from other customers are shocking to me too.

Regards
feroz chennai

I own a Whirlpool 340 Elite model fridge. INA 0743548. 4355/21Nov 07 in the name of Wilma kalavathy. Bill No: 36104 bought in Vasanth and Co in Erode.

As we are a Whirlpool Customer, to be frank, We are much worried of your product and the customer service. We have called your customer cell and informed to service centres too. NO USE ! From the beginning there's a fault on the Whirlpool fridge and your engineer says that It'll be okay while start using of it, so we believed but now its not working at all. Need to take immediate action.
Help us to solve the issue properly.

Thank you !

Dear Sir,
I have purchased 310 ltr. double door refrigerator on dated 27.05.08 from Noida. After some months its cooling was not proper that's why i looged a complaint after calling to customer care on dated 31.05.08 and its fault ok after changed the location of the fridge. Again problem observerd on 28.06.08 and it was corrected by changing the stablizer and also changed the compressor. But again same problem observed on dated 18.08.08 and it was corrected by filling the gas. But due to winter fridge works properly and in summer again same problem occured. I think problem was not rectified properly so i again looged a complaint to customer care and service engineer came on dated 14.05.09 and he told me that its cooling coils are faulty and it will be changed and it will take 2 to 3 days and fridge will be repaired its service center.

Please tell me what can i do best for this situation either fridge will repaired but how long its work their is no gaurantee. Second option to replace the fridge. Third option shall i go to consumer court to take compensation of this problem due to which i have suffered a lot.

Please suggest and give me best direction.

Thanks & regards,
Amitabh Bansal
305, M-block, 6-vaibhavkhand, Indirapuram, Ghaziabad
Contact no. [protected]

Sir,

I bought a Whirlpool refrigerator about three years ago, from a dealer in Lucknow. I was quite pleased with its performance initially only to realise I had gone in for a wrong one. In a matter of months, the fridge started giving me trouble, water was leaking, in the lower portion, and then it was rectified only to find myself facing the same problem again and again and again after paying Rs.381/- for each repair over and over and over again. Now, the fridge is not only throwing water near the crisper but also ceased to cool suficiently, as a result food is getting spoiled. I think one should think twice before going in for this fridge.

Jimmy Noronha,
2/306, Vivek Khand,
Gomtinagar,
Lucknow.
Mob:[protected]

My father bought a whirlpoooool Washing machine and also he has extended the warranty on a guise that the customer service would be good. But I don’t know what the customer service is doing by receiving complaint. 30 days and more had gone since I lodge my complaint but till now I am spending Rs. 50 for my mobile to call them but they respond that they are behind me and ask me to see my back to see the service man, but I see only the walls of my home. The administration of customer care telling that the engineer would come but those persons must have many criminal case of worst. They react like wise. They don’t know how to speak with the customer. They are not keeping their words.


For instance one customer service person who had been allotted to rectify my complaint told his name as Kishore, krishna, balaji, sukumar, but till now I don’t know his real name his number is [protected].
Suppose I think to go legally to consumer court, they would simply order for the rectification of mistake and the award would be very meager amount for my suffering. Because unfortunately I am a criminal advocate and I know very well. If I sort for any press help I don’t know weather they would help me or not.
What is the solution?

Please terminate the person who holds the number [protected] who represents himself as a service person

Please do something


Unfortunately

Samuel

[protected]
Advocate
HighCourt Chennai

i hav pruchased a whirlpool fridge from kohinoor mumbai on 16.7.2005
model:FF350 elite
invoice no.: 58534
now im facing a lot of problem of refridgerator not getting cooled continuously and it has gone dead since last four months, it does not get coold for fast as it used to get earlier.
i hav tried calling ur customer care number which is printed on your catalog several times, bur response found negative lines were continuously engaged.
Please solve my problem befoe i lose my patience.

samsung 310 ltrs double door refrigerator — water leakege

water from freezer gets leaked n is comming inside other parts of fridge instead of comming iin outlet tray.

Customer Care really sucks... i made a complain and while making complain they told me that their engineer will be within 24hours and its has been more than 4 days no response and their contact no.
[protected] which is mostly engage, its when early in the morning you try you will be lucky one to talk to them...!!!

WORSE SERVICE

Complaint No.-mb[protected]

Complaint No- DL[protected] Dated 23.06.2009 Till date Engg not visited . Even After My Gautam words.

Whirlpool Exectly the Worst in providing after sales services in the country.
I purchased 410 Ltr. Double Door Fridge From M/s Liberty Associate, Town hall link road, Udaipur (Raj.) in October-09.
The poor dealer unable to provide one missing wreck and ice tray as he promised to procure within one week. Since Four month the Freezer section is loaded with frost in the refrigerator. I complained to dealer, local Service Engineer at udaipur ...every time they promise to repair within a couple of days but situation is ...hopeless.
I would like to tell all viewers not and never opt for Whirlpool products (A Big Fraud), my only purpose to save as many as people to suffer the service trauma.

Extremely rubbish and worst customer care by whirlpool

I have lodge a complaint on 04 July 2009 for defrost function of refrigerator but still no response is there.
Even on complaint reminder on 06 July 2009 no response

Dear,

We have purchase freeze from November-2009 .But front door not closed properly with out any problem plz send your Customer Care Executive see the problem and solve them

Pawan Batra
5m-105 NIT Faridabad 121001
Ph:[protected], [protected]

Dear sir
I have Lodged my complaint for non cooling of my refrigerator purchased in 2003( 7yr warranty ) one of your engineer came for inspection and advised to change compressor and freezor as well after few days on phone they told us that freezor is out of stock and it will take time so we request them to change compressor only which is under warranty and free of cost and they agreed.All this process takes one month then again one of your man came demanded Rs-850 to change compressor we told him that this is under warranty and your good office allready agreed but it does not work.Just tell me one thing what to do with your product becouse i allready had SAMSUNG refrigerator.

Dear Sir,

Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.

The list of problems in my refrigerator are :

1. Gap in the Door.
2. Moisture formation below the Door.
3. Crackling noise, when the door of the Freezer is open.
4. Faulty switch inside refrigerator due to which light does not switch off when the door is close.

I have purchased Whirlpool 250 Litre refrigerator on 21/04/2009 from “NEXT”Ghodbunder Road showroom. The bill number is 09889.

After 1 month from the purchase, one day I noticed that even when the door of refrigerator is close, light is coming out of the refrigerator. This is because there is a huge gap between the refrigerator and the gasket which is stick on the door of refrigerator. Also, when the door of the freezer is open, it is making very ugly noise. Eventually, I lodged a complaint with the showroom. My Complaint No. is MB[protected].

Then a technician from “Quick Services” (Whirlpool Service Provider) attained my complaint. But instead of solving the problem, he was more interested in selling Voltage Stabiliser. To be able to switch off the light when the door is close, he protruded the button, which switches off the light. This looks very Shabby inside the refrigerator. In the end, he could not solve the problem and said a senior person would attain the problem.

The same story repeated four times later on. People use to come & go, but nobody was able to understand my problem.

Then the case was forwarded to Whirlpool Technicians. Mr. Sampat Bhujbal (Quality Department) (Cell No. [protected]) fixed up an appointment with myself and promise to send technician Mr. Ashok Thite (Technician) (Cell No. [protected]) in 2 days time. But Mr. Ashok showed his face after 20 days.

On 10/08/2009 Mr. Ashok came at my home and immediately accept the problems and said it had happened due to improper handling during transportation. He also admitted that the remedy for this problems is only replacement of refrigerator.

The next day, i.e., on 11/08/2009 Mr. Anirudh Gole (Manager - Quality Department) called me and said they will replace the spares for proper functioning and not replace the entire refrigerator because Whirlpool has given the "Warranty" & not the "Guarantee" for the refrigerator.

I cannot accept such a list of problems in a 2 months refrigerator, nor will anybody. Hence, I am rigid on replacement of refrigerator.

Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court.

Regards,

Rajesh Daware
Cell :[protected]
Swastik Residency CHS Ltd.,
C1 / 204, Ghodbunder Road,
Behind Muchhala Polytechnic College,
Thane - 400 607.

I agree to the view.

I have similar experience with both product and services. It is horrible.

Response is too slow. It is almost a week before they finally set the fridge right. Also, the faults are major. Thank god I had gone in for 48 months extended warranty. First time it was the thermostat and some electrical part and now it is the compressor itself. The warranty is upto Dec 2010 i.e. another year. I would have shelled out a cool Rs.5000+ had it not been for the AMC. Will Whirlpool replace my fridge which was purchased by me in Jan 2006? After another year I dont think I can afford any type of costly repairs/parts replacements.

Refrigerator 450 Professional — water leakage

The Refrigerator was purchased on 22.9.08 .For the last 8 months we are facing the problem of water leakage from the base of deep freeezer. We have complained to the seller - Prince Electronics at Ujjain. Company people have visited several times and temperarorily solved the problem. Mr Amit rao from indore has visited and tried to solve the problem but we are still facing the same problem

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

We have purchased Whirpool freeze Moe No. P23 ClassiC steel Sr No.Ina[protected] immeidately after 10 days it is not working properly. We have complainted to Customer care Complain NO. MB [protected] Dated 24.09.2009 No body is taking congnisance. we are now frustrated. so far no service men come and contacted for further coarse of action. We afraid that, after completion of guarantee period by such a delay they won't help me. Therefore we request for intervene in the matter of the Competent Authority.

Sir,
I want to tell you about my problem. I bought my fridge [260 litres] on 25 may 2007.Within 2 years I got to repair it 5 or 6 times. First time I complained the agency of Sultanpur, two engineers came and told us that the compressor is not working and they changed it. After few months the fridge stopped working again. I complained about this problem in the agency, they came again and told us about the problem of gas leakage .After two days they came and filled it. I faced this gas choking problem three times. My problems continued. Then they told us that freezer and compressor were failed.On 14th September I complained about it in the Whirlpool Service Centre, Delhi.My complaint number is
L.K.09003565.I complained to Delhi Centre many times. But no response was given to me and no action was taken on my problem.I am fed up with all this.
So Please solve my problem as soon as you can.
Thank You
Address-Meenu Srivastava
CO Dr. M. P. Srivastava Siddharth Hospital Kadipur, Sultanpur [U.P]Pin-228145

i have registered complaint around 20thseptember about my whirlpool refrigerators vegetable box and 2 shelves above it and today its 10thoctober and i have called customer care number and they said that the parts are not available with us . according to me whirlpool is the worst product in i have ever had and recommend my family and friends never ever buy any of the whirlpool product because you once your warranty is over whirlpool does answer to any of your queries

dear sir, i bought anMAGICOOK20G MICROWAVE OVEN FROM TOTAL OLRAIRPORT ROAD BANGALORE ON18/10/2009..Right from day of purchase we had requested their customer service center bangalore ph no [protected] for instalation and demonstration but unfortunately none have responded...I am very much disturbed with the type of response i am getting at the time of instalation itself..cannot imagine the detoriarating service i can expect afterwards...I am surprised to hear from my friends that whirlpool will exhibit this attitude only if their products are not purchased from total. and other similar outlets..Is this true? Now i have lost interest o[censored]sing the owen.. i WILL WAIT FOR ANOTHER DAYbefore i decide to return the owen.. pl suggest any customer forum who can help me to redress my complaint.CUSTOMER services at whirpool gave thw following regn no at the time of request for instalation.i hope that i will hav satisfactory reply thro' your columns-NAGARAJAN

PLEASE INCLUDE THE FOLLOWING CORRECTIONS FOR MY COMPLAINT ON MICROWAVE OVEN

I am surprised to hear from my friends that whirlpool will exhibit this attitude if their products are purchased from TOTAL and other similar outlets

Registration no given is 60315134

Thanks for publishuing the corrections - NAGARAJAN.S.V

Hello, I've purchased a new refrigerator from one of your dealer named George Enterprises, Porur, Chennai with Inv# 3375 on 11th Oct'09. When I started to use the refrigerator on the same day, I found a dent in the door and i called the dealer and informed abt the same. They switch the call to whirlpool cust care chennai and i spoke to one of your engineer. In the call he said that he will replace the refrigirator after sumbitting the inv copy. i've sumbitted the inv copy twice in a week and still i have not heard any response from your cust care. please arrange the replacement asap or refund the money. Otherwise we will have to take action through legal.

Regards,
Sudhar.

I totally agree with what others who have commented/complained about the Whirlpool. Ten days back I have booked for 260 Litre Whirlpool Refrigerator in the Whirlpool's Office in Ramapuram Chennai and I have paid the refregirator cost by cheque on the day of booking. Till date, refregirator has not been delivered to me and I have made over a dozen calls to the person who took booking. Whenever i make call, he gives some nonsense reply or he says he will call me within 10 minutes and he will never call me back. My money is blocked and I am planning to take up the matter with consumer protection forum. My advice is that please do not go for whirlpool product.

Whirlpool — Careless of whirlpool company

Hi,

recently we purchased a 180L refrigerator from your consulting Person from Miltry Canteen on the date of October 16th 2009.

when we got this product the person asked us to call the customer care number for installtion and Demo of the product. the number is 60008558 and MTNL number [protected] which always Busy or dead. almost it is Dead because i called n number of times it is keep on saying that all executives are busy they will pick your call shortly. but frankly saying no such executive are there on this number or if the people are there then definately they are sleeping, cause even aftet holding the line for 43 min the same sentence is repeating. even i send a SMS to that specified number 58558 and i received a replay for that SMS saying "Thanks 4 registering with whirlpool home care. we will call u back shortly on 21st Oct".

Belive me even today also i am expecting the call from customer care.

Now, i want know what is going on , please answer my questions,
1. Customer Care is existing or not
2. being a number 1 company for refrigerator manufacturing why this much customer neglegence.
3. what should i do if i get some problems in your product, whther i need to go Consumer Court or through this product Out.

Please replay to this mail, i am eager to know your service.

Thanks and Regards,

Srinivas
[protected]

I have purchased a Microwave oven on 27/12/09 Model-25C-Convection. When the service engineer came for demo it was found that the machine is not at all working and finally he has accepted the machine is not working and will be replaced with new one.
But even after 20 days Whirlpool has not bothered to replace it with new one. We are calling them daily but the response was shocking and it is prooved beyond doubt that Whirlppol india is totally not bothered about thier customer service and i would suggest the readers not to go for the company's product

Sir, We are using whirlpool refrigerator 6 th sense for the past 5 years. We have the problem for the past 1 yr. At the top of the model, one indicator is present.
If it is in red, defrost mode. Otherwise, normal mode. but now the indicator is blinking with red color. we don't know the exact problem. I used to defrost the ice using the manual button which is present at the top of the refrigerator.so can u pls identify the problem and mail us. we don't know that how to rectify the problem. whether we have to call the service person or not. pls identify the problem.

Whirlpool — Extremely rubbish and worst customer care by whirlpool

Concern is regarding poorest of poor quality as well as customer care in India against complaint no. Dl[protected].

We have been complaining regarding our Whirlpool Premier refrigerator , model "Genius" whose door has been broken for the past 2months & only false promises are being made everytime we call customer care.

The complaint was lodged on 16th of Feb' 2010 & we were assured someone would come & check for the problem. We were told that the door needs to be replaced & the same will be done in a weeks time.

Even after 2 weeks no one came & after repeated calls made to customer care, a techinician comes with door of a different model. The guy promises to get the correct door & get it fixed. Again he is invisible for 2 weeks. Calls are again made & we are made to understand that the door is not available in the stock so the delay happened. They promise to get it replaced the following week.

As always no technician or no calls were made atleast to keep us informed actually when can we get the door fixed. Till date we are awaiting for the resolution of the issue.

In the meanwhile our refrigerator is getting affected as the door is not working so the pressure on the compressor is increasing.The food is getting rotten due to improper cooling & maybe tommorrow the refrigerator might just stop working due to the delay & the laziness shown in the solution of the problem. And that I am afraid that lower half heating of body is so much that I fear of any fire disaster in my home for which whirlpool would be exclusively responsible should any consumer or criminal section as may apply in case of mishappening as decided by law authorities.

My question is who is going to take responsibility if the refrigerator collapses tommorrow as a whole or any disaster takes place in my family due to the laid back attititude of your company. This complaint needs immediate attention so that I can have cool summers as even one day delay will cause mental and physical problem concerning my family..

We had problem with our 2 door refrigerator in Oct. 09. After suffering for a week, the problem was rectified by replacing the compressor. Again on[protected], we faced a similar problem and lodged a complaint on[protected] vide no.11416.

A technician attended the complaint at 5PM on 19th and reported that the capillary tube is blocked and needs replacement along with the refilling of gas and informed us that it will be chargeable. On 20th at 3PM he came and replaced the capillary tube and filled gas and said now it will work OK. But on checking we felt that the side panel was getting heated and informed him. He replied that it will take 2 hours and then it will fully cool. We paid under protest Rs.1850=00 demanded by the technician against a bill no.10328 of M/s. Seetal Electronics, Hyderabad.

But, to our shock and dismay we have observed that even by 10 PM the fridge is not getting cool and ice is also not forming.

Since, we have doubts about the competency of technician, we request the higher management to look into the matter immediately and depute a trained engineer to rectify our problem immediately. Already food material worth thousands is spoiled and we have suffered enough loss and inconvenience.

Looking forward to prompt and efficient customer care from Whirlpool India, whose vision and mission mentions of customer centric approach.

SR Number: KL[protected] against my complaint on 29.04.2010., for failure of connection to Control Panel LED Light . 4 times visited by technician - Door has to be Changed for Fridger Unit ?
Also Lower Door of Double Door Fridge ( Same Fridge ) getting rusted within 1 Year required to be replaced .
12 Days already passed. It will take another 15 days as parts are not available - What a fantastic service mode with in 1 year of warranty ?
Unfortunate Customer, Ananda Chatterjee M: ( [protected] )

Dear sir,
I have purchased a double dour frize in 5/10/2009, in starting days it's not working properly.I have complained about this matter to dailler (Ganesham)
in gaurav towers, malviya nagar, Jaipur.
But now it's not working totely.So i have complained your costmer care. complain no.-jp[protected] at26/05/2010 .But they pay no attention, today on 01/06/2010 ihave complaioned again NO.jp[protected].
please pay attention in this matter.

thanking you
subir dutta
[protected]

Dear Sir,
I purchased a whirlpool double door fridge with 310 L capacity in Nov 2008.
I am sorry to tell you that the quality of your product is not at all satisfactory.
It has only completed its 17 months and has started causing problems past one month.
I lodge a complaint on 25 th May 10 and it is the harassment caused by your customer care
that the appliance is still not repaired. Your executive visited on 26 May, said that there
is a gas leakage, refilled the gas on 28 and charged INR 1310.
But there was no improvement in the fridge condition.
I re-lodged the complaint on 28, 29, 31 May but to add to the harassment they are
delaying their revisit and give silly excuses.
Sorry for the quality and service you people provide.
Also, I don't expect that after refilling of gas your appliance will last longer.
I will personally suggest everyone to not to go for Whirlpool appliance because
of their poor quality and frustrating service.
Since, First they will extract a huge amount of money from you for
their appliance and thanks to their quality product they will again bother you
and extract money from you for their services.

Whirlpool — Worst Whirlpool customer support

I bought a new refrigerator Fusion 260L single door from a dealer in chennai, the refrigerator was deleiverd on 16 jun, now on the third day due to some defect the gas got leaked. I want the refrigerator to be replaced but the people from the customer support is insisting me to go for a service. After paying money from my pocket they want me to use a serviced refrigerator. I am deeply worried about the treatment from your organisation with such a brand name.

one of the worst company in India

we have purchased whirpool ac date 26/02/2008 the a, c. is not working properly so we

have to given a complaint and no.dn[protected] 01/07/2010 but no buddy is taking step and maey phone call to customer care but theres no response p.no.[protected]

Dear Sir,

Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.
I have purchased a whirlpool 310 ltr. Refridgerator from AIRCON BUSINESS LINK on 03/04/08
model:INC[protected] Order Form no.1174
now I m facing a lot of problem of refrigerator not getting cooling continuously and it has gone dead since last two months, This problem is starting from 02/06/09 .
i have tried calling your customer care number [protected], 2322509, SAI ELECTRONICS several times, and your engineer come after seven day & say me gas problem in your refrigerator &gas charge, s. charge is total 750/- rupees charge to me. And these problem is agene your engineer come after three days & say me gas or compressor problem in your refrigerator.& attached another some problem with refrigerator. Please solve my problem before i lose my patience I cannot accept this problems Hence, I am rigid on replacement of refrigerator.
Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court & send to me mail on my mail id.

Thanks & regards,

Dr. Anil verma
MIG-336 Darpan colony
Gwalior (mp)
[protected]@gmail.com
[protected],
[protected],

Sir,
I agree with you 100%.This is the worst company in the world!!!

DEFECTIVE REFRIGERATOR INSTALLED AT MY PLACE/DISSATISFACTION IN THE WAY YOUR STAFF HAS TREATED MY FAMILY

ON 19/07/2010 I PURCHASED ONE REFRIGERATOR WHIRLPOOL PROTTON 300 DX DUET BLACK AND MICROWAVE OVEN WHIRLPOOL 27-C (SILVER) VIDE BILL NO.015166 BOOK NO.304 DATED 19.07.2010 FROM DASS ELECTRONICS, H-11 KALKAJI NEW DELHI 110019 TOTALLING TO RS.37500.00 IN THE EVENING AROUND 5.30 P.M. PROMPTLY BOTH THE THINGS WERE DELEVERED AT MY RESIDENCE AROUND 7.30 P.M. THE SHOWROOM REPRESENTATIVE WHO CAME TO MY RESIDENCE UNPACKED BOTH THE EQUIPMENT AND INSTALLED BOTH THE THINGS.

PROMPTLY I RECEIVED A CALL FROM YOUR CALL CENTRE INFORMING ME TWO CODE NUMBERS WHICH WERE TO BE GIVEN TO YOUR STAFF WHO WILL BE VISITING MY HOUSE NEXT DAY FOR DEMO SESSION I.E. ON 20.07.2010.

ON 19.07.2010 WE KEPT 2 ICE TRAYS IN THE TOP CHAMBER FOR ICE CUBES. TO MY SURPRISE WHEN WE TRIED UTILISE THE ICE CUBES ON 20.07.2010 MORNING, I WAS SURPRISED TO NOTICE THAT THEIR WAS NO ICE CUBES BUT THE SAME WATER AND I COULD REALISE THAT THE REFRIGERATOR WAS NOT WORKING PROPERLY.

ON 20.07.2010 IN THE LATE AFTERNOON TWO REPRESENTATIVES FROM YOUR COMPANY VISITED MY HOUSE ONE MR. MANOJ CAME FOR THE DEMONSTRATION OF MICROWAVE AND GAVE A DEMONSTRATIN TO OUR SATISFACTION AND WE GAVE HIM THE CODE NO GIVEN TO US TO HIM AND BROUGHT TO HIS NOTICE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY. HE PROMPTLY SPOKE TO THE OTHER REPRESENTATIVE SHRI HAR GOVIND WHO WAS SUPPOSED TO GIVE US THE DEMO OF REFRIGERATOR. MR HARGOVIND VISITED AND INFORMED US THAT THE GAS IN THE REFRIGERATOR IS CHOCKED AND ASKED FOR THE PHOTOCOPY OF THE BILL, UNFORTUNATELY THE BILL WAS LYING IN MY POCKET AND I WAS IN MY OFFICE. HE PROMISED TO COME NEXT DAY TO COLLECT THE PHOTOCOPY OF THE BILL AND INFORMED SOMEONE ON PHONE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY AND A COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] (WHICH I COULD ONLY GET AFTER CALLING YOUR HELPLINE NO. [protected]). MR HARGOVIND ASKED FOR THE CODE NO. GIVEN TO US BY YOUR CALL CENTRE WHICH WE REFUSED TO GIVE BECAUSE HE COULD NOT GAVE US THE DEMO AS THE REFRIGERATOR WAS NOT FUNCTIONING PROPERLY.

ON 21.07.2010 I PERSONALLY CALLED MR HARGOVIND IN THE MORNING THAT I HAVE KEPT THE PHOTOCOPY OF THE BILL AT HOME SO THAT HE MAY COLLECT THE BILL AND TOLD HIM THAT AS THE PRODUCT IS DEFECTIVE AND I DON’T WANT ANY REPAIR TO BE DONE AND I WANT THAT THIS REFRIGERATOR SHOULD BE REPLACED WITH A NEW REFRIGERATOR. WHEN HE VISITED OUR HOUSE AFTER COLLECTING THE BILL FROM MY WIFE HE ASKED US TO LODGE A FRESH COMPLAINT AS THE PREVIOUS COMPLAINT HAS BEEN CLOSED DUE TO REASON THAT THE COPY OF THE BILL WAS NOT AVAILABLE AT MY HOUSE THE PREVIOUS DAY. MY WIFE PROMPTLY CALLED ON YOUR HELPLINE IN HIS PRESENCE AND A FRESH COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] DATE 21.07.2010. WITH A PROMISE THAT SOME ENGINEER WILL VISIT MY HOUSE AND PREPARE THE REPORT FOR THE DEFECTIVE PIECE. THE TONE IN WHICH HE SPOKE TO MY WIFE AND MY DAUGHTER WAS NOT AT ALL GOOD AND UNCALLED FOR (UNSATISFACTORILY).

TODAY (22.07.2010) AGAIN IN THE MORNING I CALLED UP YOUR CALL CENTRE THAT WHAT IS THE STATUS OF MY COMPLAINT AND WHY MY PREVIOUS COMPLAINT DATED 20.07.2010 WAS CLOSED TO WHICH I WAS INFORMED THAT THE COMPLAINT WAS LODGED ON 19.07.2010 AND NOT ON 20.07.2010 AND BECAUSE THE COPY OF THE BILL WAS NOT AT HOME THAT IS WHY THE COMPLAINT HAS BEEN CLOSED AND SOME SENIOR ENGINEER WILL BEVISITING MY RESIDENCE TODAY POSITIVELY. TODAY AT AROUND 6.30 P.M. I ONCE AGAIN CALLED YOUR HELPLINE NO AND SPOKE TO MR SAHIL WHO SAID THAT THE SENIOR ENGINEER IS ENROUTE TO VISIT YOUR HOUSE AND HE WILL DECIDE WHETHER THE REFRIGERATOR WILL BE REPLACED OR REPAIRED. TO WHICH I TOLD HIM THAT AS A DEFECTIVE PIECE HAS BEEN DELIVERED TO ME AND IM NOT INTERESTED TO GET IT REPAIRED AND YOU MUST REPLACE THE REFRIGERATOR.

I AM VERY SORRY TO STATE THAT TILL THE TIME I AM SENDING THIS MAIL TO YOUR OFFICE AT 11.25 P.M. NO ONE HAS VISITED MY RESIDENCE.

I WOULD LIKE TO GET FEW CLARIFICATION FROM YOUR GOOD OFFICES

1. HOW COULD A COMPLAINT BE LODGED ON 19.07.2010 WHEN AS A MATTER OF FACT YOUR DEMO REPRESENTATIVE MR HAR GOVIND VISING MY HOUSE ON 20.07.2010 AND WE CAME TO KNOW ABOUT NON FUNCTIONING OF THE REFRIGERATOR ON 20.07.2010 MORNING ONLY.
2. HOW MY COMPLAINT WAS CLOSED AND NOT KEPT AS FOLLOW UP CASE.

IT SEEMS THAT YOUR STAFF WAS AWARE OF THIS DEFECTIVE PIECE BEFORE HAND AND AS SOON AS THE DELIVERY STATUS OF THE ABOVE REFRIGERATOR WAS INFORMED TO YOUR STAFF BY DASS ELECTRONICS ON 19.07.2010 YOUR COMPLAINT DEPARTMENT ALONGWITH YOUR DEMO STAFF REGISTERED A COMPLAINT ON 19.07.2010 INTENTIONALLY (PURPOSE BEST KNOWN TO THEM). IT SEEMS YOUR HELPLINE STAFF AND AFTER SALES AND DEMO STAFF ARE WORKING AGAINST THE REPUTATION OF YOUR COMPANY AND THE VISION OF YOUR COMPANY VIDELY PUBLISHED IN YOUR WEB SITE :
Our pervasive vision, “Every Home, everywhere, with pride, passion and performance”, rests on the pillars of innovation, operational excellence, customer-centric approach and diversified talent. These are embedded within our business goals, strategy, processes and work culture.

Be it our products that are the result of innovation and operational excellence to meet every need of our consumers or the people behind these products that come from a wide spectrum of backgrounds, everything we do features a distinct Whirlpool way


YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND REPLACE MY REFRIGERATOR IMMEDIATELY ON PRIORITY BY TOMMOROW EVENING I.E. 23.07.2010.

OTHERWISE I WILL BE COMPELLED TO TAKE SOME LEGAL ACTION AGAINST YOUR COMPANY AND DEMAND FOR COMPENSATION ALSO.

I WOULD LIKE TO CLARIFY THAT IN CASE MY DEFECTIVE REFRIGERATOR IS NOT REPLACED BY TOMMOROW THAN U MAY CONTACT MY ADVOCATE K.S.NEGI MOBILE NO. [protected] FOR FURTHER CORRESPONDANCE IN THIS MATTER.

YOU ARE FREE TO CONTACT ME TILL TOMORROW EVENING IN THIS MATTER ONMY MOBILE NO.[protected] OR ONMY EMAIL ID- Chandra_shekhar.[protected]@sbi.co.in.

Regards

C.S.PANDIT
E-129, GREATER KAILASH PART I
NEW DELHI - 110048

EXTREMELY POOR AND RUBISH CUSTOMER SERVICE.
COMPLAINT LOGGED ON 18-Jul-10
Complaint No.-CH[protected]
Still pending on 13-Aug-10, No support in 23 days, all SLA's crossed

WHROST SERVICE

Harjeet Singh
Divya appartments Zirakpur. [protected]

dear sir i have also the similar problem. i purchased a whirlpool 250 ltr refrigerator fromBasanth & Co opp bus stand, Nagercoil 1 month ago. but till now no service person came for first chech & installation. they called me once & took an appointment time. I was waiting them. but they didn't come. now its freezer is over cool & ice is cumulating on top & sides. cooling is minimum level.


Shino
[protected]
Nagercoil

Sir, We are using whirlpool refrigerator 6 th sense for the past 2 & half years. We have the problem low chillness and water is coming out of the tray and overflowing to the floor. We have raised a compliant on 26.09.2010 compliant number : 54769 for the above mentioned fault. Mr. Kannan Engineer attended the fault and he told that the front panel switch board should be changed. We lodged another compliant on 29.09.2010, number : 584. Mr. S.Chandrasekar Engineer attended the fault and he told that the Compressor should be changed. We lodged another compliant on 09.11.2010, 15.11.2010 number 314, 39321. The Compressor was replaced by Mr. Kirubakaran on 22.11.2010 via Bill No.312 dated 22.11.2010 for Rs.1, 800/-. The above mentioned fault was not solved after replacing the compressor. Not satisfying with the Service we again made a compliant on 24.11.2010 number :62656. Till date the fault was not rectified. I made a phone call today to Mr. Kumar, Incharge stating that the fault was not rectified after so many engineeers have seen the refrigerator. We are very dissatsified with the Services of the Whirl pool being one of the multi national company. We are unable to go out for our personal work and daily routine is affected.
We request your goodself to look into the matter seriously and solve my refrigerator fault.

Thanking you,


N. GOVINDAN
NO.5, Bashyam Road,
Sridevi Vaishnavi Nagar,
RCC. Post, Chennai 600 109.
Mobile No.[protected]

Details of refrigerator : Whrilpool Professional 6th Sense purchased on July 2008 =-- 340 litres

I purchased a Whirlpool Fridge Model WVR420 and a Whirlpool Freezer Model WVF307 in Sept 2009 from A&A Furnishers in Cape Town, South Africa. A few months later, condensation started accummulating on the back panel of the fridge resulting in water damage to all the foodstuff in the fridge. I complained in Mar 2010 and the technician told me that the condensation is "normal" and part of the fridge's design. I told him that this was unacceptable as I have had KIC products in the past which lasted more than 20 years without any complaints. The only reason I sold my KIC fridge and freezer was because I renovated my kitchen. Here I thought Whirlpool was a good product and a household name but the products are of inferior quality but costs so much more! I find it totally unacceptable that I have be saddled with a product that I paid good money for, but every week I have to discard foodstuff that goes soggy due to the amount of condensation accummulating. The technician tells me the fridge and freezer have computer boards and that is the way it is programmed. Well, this is a lot of bull!!! I want Whirlpool to fetch their crap products and refund my money which I work very hard for. I am not rich and cannot afford the luxury of just going to buy other better products. Right now I feel like taking a chopper and chopping these products to pieces - that's what it is worth to me! The Freezer is suppose to be "no frost" yet icicles form from dripping water from a vent. This occurred in the last few months. Again I am told that I have to "re-set" the computer board by turning the dial to 0 and then turning it on again! Why must I settle for the inconvenience and expense caused by inferior Whirlpool products. I hope their Director or GM reads my email and contacts me to take back their crap.

I purchased Whirlpool White Magic 1-2-3 650p from PV Shetty Godown Complex, Bangalore 98 on 29/07/2009 vide Document No.[protected]. Model No.11577 and Serial No.[protected]. The machine has
since been shifted to Mumbai along with me. The washing machine has developed some problem recently;it is producing a lot of sound(voice) while washing and spinning. The sound is similar to a locomotive running at a high speed; so deafening and irritating. I had complained to your Service Centre at[protected] and a Service Engineer called on us during January, 2011 and inspected the machine and informed me that the sound was normal in old machine. How can he say it is old machine, it is only
1 year and 8 months old and cannot be treated as old machine. Moreover, your warranty period is 2 years and and it is your duty to thoroughly check up and service it to the satisfaction of the customer. Simply, telling some excuses is not a good business practice. If it breaks down immediately after the warranty period which is just four months away, I will have to shell out the service charges etc. by force.This is like penalising the customer even after pointing out the problem to you in advance. I would therefore urge upon you to have the machine thoroughly check up and certify that there is no defect in the machine.

Failing to get response within a fortnight will compel me to approach the Consumer Redressal Forrum
for remedy. Hope you will attend to this problem on priority.

Sridhar, Phone No.26360668,
Flat No.553, O Block, Tarapore Towers,
Oshiwara, Andheri (West)
Mumbai-400053

Ya me too totally agree with this, that Whirlpool has the Worst costumer care.
I've Purchased 1 ton Aviator A/C a year before, there was a scheme of Reebok Shoe Free with that A/C, I am still waiting for that shoes
Now I am facing problem with Repairing of the same I have complained (MB[protected]) about the problem, but I am listening from the last 6 days that today Evening our technician will visit your home.

I am thinking that I should Launch a complaint in consumer court against whirlpool

I totally agree with this complaint. I am also a TOTALLY DISATISFIED CUSTOMER of whirlpool. I regret the day I owned these products. I paid through my nose for a 2 year AMC but, these blokes did not show their faces for a single service. They had the audacity to remind me for the renewal of AMC.

I possess 3 whirlpool products - washing machine with AMC that has given enough trouble during the AMC period that was rectified on a continous basis !!! A refridgerator that was never attended to inspite of giving service dates (later they tell me that they will serve on call - but, promised to do so but, never did !!!). I also have the whirlpool inverter which I don't want to talk about.

Yesterday they had a free service camp for whirlpool products in the RBI STAFF QUARTERS on P.H. ROAD, in CHENNAI. I contacted these blokes who took down my address and said they would come over in a few minutes. BELIEVE ME - I AM STILL WAITING FOR THEM !!!

Experience is the best teacher and I have learnt from my mistakes.
I AND MY DECENDENTS WILL NEVER EVER BUY A WHIRLPOOL PRODUCT IN MY/OUR LIFE, AND I WOULD EVEN CONTINUE MY CAMPAIGN TO DISCOURAGE PROSPECTIVE whirlpool CUSTOMERS.

Last but, not the least the people at your help desk are only fluent in BROKEN ENGLISH !

I could be contacted at[protected] and [protected]

I bought Whirlpool Fridge Fusion 180Lts in March 2010. On 20/03/2011 the fridge went not working. I made a complaint with its CC. They sent technician after 2 days. The technician inspected and changes few parts charged me Rs3075. I too paid it. Fridge worked for sometime and went not working after 5 hours. The technician came and adjusted something and the fridge worked for only 5 hours. The next morning I contacted the CC, the technician came and found every part is burnt and only the box is okay. After 9 days, on 06/04/2011 Whirlpool replaced it with another said to be a brand new. I believe it is not a brand new, but a crap. The fridge is not working in auto defrost mode. I suffered a lot with the whirlpool guys and still suffering. I do not know when the suffering is going to end. The whirlpool guys are not honest, bluffing, not sincere to their duty and cheating. I am not finding a reasonable person in whirlpool who will solve my problem. It will be helpful if someone who has faced like me and overcome such problems advise me.

J Augustin John
[protected]

I am surprised at the careless behavior of Whirlpool company. While selling a product, the promises they make are amazing. However, when it comes to fulfilling them ...KAPUT!!! You are in a sorry state of affairs. I have called innumerable times for a servicing of my 1.5 ton Split Whirlpool AC which has fallen on deaf ears. I wanted to purchase another one because the AC is good but looking at the state of the after sales service provided, I have changed my mind.

Whirlpool Professional Deluxe 410 Ltr — No proper response in 4 months

Hi,

Above refregerator was bought on 14/07/2011, from then there is a problem with vegetable getting soiled in a day. several complains lodged but no response, mechanic come and say u do this u do that but not worth.

Request intervein as we are highly pissed off with the service.

Thanks
Vikram Singh Kothari

I agree 100%. People at large should be made to aware to shift their focus on other brands instead of whirlpool. Better buy orther brands and be at ease rather than going in for Whirlpool and suffer for ever.
I suffer after buying a washing machine.

Dear sir
With due respect I have purchased a washing machine model no.9906 INB[protected] which has continous drainage problem since fifteen days.Your engineer visited last week but after complaining several times, gave us the maintainance but the problem has started again. Last saturday on 20 DEC 2008 I again made the complaint in this regard but till today no action has been taken.I have been calling at your consumer care centre twice daily.The consumer Id. is GB/C/0707/25272 and the complaint nos. are GB/[protected] and GB/[protected]. Your executives Suman, Parul, Dipak Singh and Nitin said that they have forwarded the complaint to the engineer and he will be arriving there but none of your engineers has reached us.Kindly look into the matter as soon as possible. An early and relevant action will be highly appreciated.

Thanking you
Your sincerely
Vishal Gupta.
Mobile - [protected], [protected].

Poor Service from chennai Team. No response, my A/c has been taken 8times. from jan sep. no proper service..I hope all the engineer's are learning from my A/c..

I hope if somebody reply or call me..


My Complaint number 26785..

mobile.[protected]

This is purely Big Bazar mistakes, please don't fire the precious company... please contact your purchased dealer..

Insufficient cooling.

I bought Whirlpool Elite Fridge Serial # INA[protected] on Nov.19, 2006, from Vivek & co., T.Nagar, Chennai.
The freezer section is cooling well.

The refrigerator section is not cooling properly. Milk and other food materials are getting spoiled very quickly, even though I have kept the thermostat at "high" position.

I called Whirlpoolon 05/06/2008. Next day a technician inspected the fridge and said nothing is wrong.
For this I had to pay an inspection charge of Rs.340.00.

A few days ago I posted a complaint in the Whirpool site. I had asked what is the working temperature to be obtained inside the refrigerator section under various ambient conditions.I requested a reply.
To date there has been no response.

Please ask Customer Care to remedy the problem.

K. Sheker, Flat 1-C, K.G. Palmlands, Lynnwood Avenue, Mahalingapuram, Chennai 600 034.

I have Whirlpool Double Door Refreigrator, from last 1 month it has stop cooling, i called whirlpool service center, showroom and many other places, but no action is taken yet, my personnel advice to people who ever read this article is, buying whirlpool is wastage of money, The company is hiring stars for advertiesment and selling third grade quality product, the sale should get stop, only then these guys will wake up and do some thing for people who have blocked their money in the called WHIRLPOOL.

hello sir:


I have bought a new whirlpool 220 ltr mindtree on 1/7/2008 in vasanth & co chennai(t- nager ) .i send to my native plase.. now the technision is come he is telling some what board problem.. they said we will give new fridge with in one week .. pls do the need full as soon as possible.


Regards
senthil kumar.R
[protected]

Whirlpool India Washing Machine 6th Sense — Poor Service

Dear,



On Sep 21, water from our washing machine was leaked out even as it was filling for wash cycle. We have launched teh complaint to RC Gallery Vashi from where we bought the machine on sep 22. One service person from RC has come to inspect the machine on Sep 25 and after inspection he said since the machine is under warantee he will not touch it. So he went back and launched the complaint to service center on 25 Sep. Complaint No. being 15997.



Although we have given all details in the complaint the person from your authorised service centre turned up Sep 30 just to inspect the machine (that too aftre regular follow up with your call centre). He knew about the problem still he didn't broought any spare parts and just checked the machine for few minutes and rushed away saying some part is to be replace and will be doned by 1st Oct or 2nd Oct.



Nobody has turned out till date although regular followup on phone is continued. On 5th we called back again to call centre and insisted to talk to serice manager, which was denied and we told that Team leader will call us before 8 PM.



Nobody has called.



Machined is down since lat 15 days causing great trouble in day to day work. If you are not able to service the machine you are liable to replace it. It is under warantee.



You are required to attend and repair or replace the machine todat i.e. 6th Oct.



P.K.Limaye

whilphool — Repairing of washing Machine

Dear Sir / Madam

Please send me a Kanpur u.p. customer care / service center number inculding phone number as soon as possible to me for repairing the my washing machine.

Thanx.

Abhishek Agarwal
2A/244 (14), Azad Nagar,
Kanpur - 208 002.
U.P.
e_mail [protected]@yahoo.co.in
Tel:[protected], [protected].

Whirlpool Washing Machine — useless company and worst service

My washing machine was replaced by the company just two months ago because they could not find spares for the machine which was covered under the AMC. Now the new machine is also giving trouble and looks like i am going to be in for a hard time because the "engineer" sent by them was absolutly at a loss as to how to attend the problem he had to borrow my copy of the instruction manual...at the end of it he left with the usual story about needing to get spares. when i called the customer care again i was shocked to hear them say that according to their records the complaint was "closed" and that the tech.had reported that he was not allowed to check the machine!! how o you handle a so called multinational company who resorts to such cheap tricks??
I am really kicking myself for having been conned into buying anything from Whirlpool.
I wish i ahd seen the number of complaints before i bought the machine.

Dear Consumers,

Be aware of the Whirlpool Bad service, before you plan to buy their products... We bought a washing machine / refrigerator at chennai few months back. We tried to reach customer care center here after multiple efforts. We eloborated our problem waited for their visit endlessly. We later regret for not buying a product which has after sales service. We realized that they did not bother to attend our problems . Buying a product for Rs12, 000 and more and having such regrets might happen in countries like india..

Be aware of this before you buy any product...

Regards

M/s Whirlpool of India Ltd.


Subject: Complaint against dishonoring warranty given by whirlpool service centre for replacement of part of refrigerator .


After visit and advice of whirlpool service engineer, I got done the following repair works in respect of whirlpool refrigerator [model – Deluxe Krona ] on 30.4.2008 [ consumer ID- DL/C/0408/26351] including visit charge of Rs. 225/-

Whirlpool Service engineer specifically informed that guarantee of gas filling was 3 months and parts replacement was 6 months.

i)TPT (charge Rs. 250), ii)Relay (Rs. 245), iii) Olp (Rs. 245), iv) Gas filling (Rs. 650)

Since defrost button was also not working, on advice of service engineer, I also got replaced thermostat of the said refrigerator on 24.5.08 after making payment of Rs. 345. Even after fixing of new thermostat by whirlpool engineer, defrost button is not working and problem still persists.

When I contacted Whirlpool service centre on 5/6 June, 08, they informed that fresh visiting charges would have to be paid as validity period of one month had expired to look into complaint of non-functioning of thermostat / defrost button.

Since this is a complaint against new thermostat part replaced by whirlpool service centre, the issue is covered under 6 months warranty period as told by your service engineer.

I also send my complaint through Speed Post on 7th August, 2008 to M/s Whirlpool of India Ltd., Gurgaon Sector -44 for issuing instruction to your service centre to replace the defective thermostat part to redress my grievance. Till date, there is no response. I think consumer court is the last option before me to get my grievance redressed.


Dated : 21.08.2008



Ganesh Singh
Sarojini Nagar, New Delhi- 110023
Mobile No. [protected]

I fully agree with the above comments . My refrigerator barely done with 12 months and defrost button was not working, so as usual after my complaints customer service told you will be called within 24 hrs, so I was expecting a call within a day ..but here is a tricky part when they told it is 24 hrs I think it meant 24 working hours i.e 3 days ( googly ...!!!) so I got a call 3 days later and replaced theromostat, but it was not working and had to call again ...the service engineer again came next day and replaced thermostat again ..its still not working...I am still struggling ...

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 –[protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No.[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO[protected] from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No.[protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 –[protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Whirlpool Washing Machine — No response for Local service centre

We have a Whorlpool washing machine . We had got the motor replaced 3 mths back & the same is in warranty period .

We faced the same problem with the machine & for the last 1 mth we have been following up with the local service centre

Though they have given commitment of coming & visiting us, put have yet not visisted our place

We are feedup with the kind of After sales service with whirlpool & will never recommend this brand to any of our friends & relatives

I fully agree with the above comments .Very very very poor response by the authorized service centre in Visakhapatnam (Vizag) also.

Whirlpool — Bad customer service

Hi,

Purchased a fully automatic washing machine which is still under warranty. The machine, for some reason just stopped working. It has been almost 10 days that i have escalatedthis issue and nobody has called me back. This is really bad customer service.

Joe Louis.

Whirlpool Washing Machine — no response from their offices

I bought whirlpool washing machine sensation elite one and a half year back and problem started eight months back with some water dripping.Did complaint and because of technicians illetracy it caught fire.Company promised to replace it, but to this day i am waiting for the local guys to deliver it.Sometimes the model we want was not available we compromised on that now the guy incharge of office met with an accident.No one is there to listen to us.Pathetic service.Illiterate technicians making the problem even worst.

I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action or I will have no other go but to publish an article in all the major newspaper.

Waiting for an immediate action.

Regards
Ajith Nair

I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action. PLEASE NOTE STILL THERE IS NO ACTION TAKEN. SHAME ON THE MANAGERS IN WHIRLPOOL BANGALORE DIVISION. THAT MEANS THESE PEOPLE HAVE NO CONTROL OF THEIR TEAM

NO ACTION FROM WHIRLPOOL COMPANY. SERVICES DIVISION. I bought a Whirlpool washing machine from Girias Bangalore, thinking that the product maintains high quality. So I went on to buy my fridge to from Whirlpool. But I came in for a shock when I realised that the customer service is utterly pathetic and the service engineers give a damn to customer care inspite of pleading for help. Because of this callous attitude of these Service agency, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company. These service engineers shouldn't be kept in your company for their unprofessional attitute. My clothes are piling up and stinking and I had to do it myself.
I call upon all people to stop buying WHIRLPOOL PRODUCTS because their service is very poor.
I call upon some responsible MANAGERS AT BANGALORE DIVISION OF WHIRLPOOL TO take immediate action. PLEASE NOTE STILL THERE IS NO ACTION TAKEN. SHAME ON THE MANAGERS IN WHIRLPOOL BANGALORE DIVISION. THAT MEANS THESE PEOPLE HAVE NO CONTROL OF THEIR TEAM

Dear Sir,

My 1st complaint was on october, 2008 last weekr absolutely no response for that. Then 2nd complaint enter dated 3rd november. That complaint also closed without responsing anything. 3rd complaint was launched 5th november 2008. I have waranty for washing machine. My washing machines one part is disable. That part is not available in company. I got response that that part will get after 2 months and I have to pay for that Rs.1000/-. This is very redicules reply. Still today my washing machine is not repaired. I[censored] did not have part then please exchange my washing machine.

I got vey bad experience from ur company employee.

Sujata Narkar

I am also a whirlpool customer from cochin, Kerala.I have bought a refrigerator and 2 a/c s for my bedrooms.My a/c's are not working since a month.The people of the authorsed service center in Cochin 'GLOBAL' was arguing so badly with us over phone that I really thought I should blog this matter.
They have major attitude problems which I feel should be taken care of by Whirlpool, otherwise they would end up losing a lot of customers in Cochin.

Finally 1 service engineer came over and said its some gas leak issue and that he is not having tools for repairing.And he left.And since then no action has been taken from the service center side 'GLOBAL' Cochin to resolve this a/c issue inspite of calling them day in and out and pleading them to come over to service the a/cs.

So Please people of cochin.Please do not buy whirlpool products, as later on servicing is a major concern.i have a lot of contacts, and I am also keeping on blogging the same.My lot of friends were intending to buy whirlpool appliances and I have asked them to rethink on that.

I never expected a reputed company like whirlpool to be so irresponsible when it comes to customer care and servicing.Its really a shame.

I completely agree with you. I have recently bought a washing machine and the damn thing does not go beyond washing, no rinse no drying ... i have complaint to customer care on sat 27th Dec '08 and from that day onwards been calling them very frequently and everytime i get the same apologies and the same assurance that someone will definitly look into the problem and they will be able to resolve my issue that day itself. Forget about resolving the issue, i have not yet got a person visiting or calling me and it have been a week since i have filed a complain.

Moreover there is no place in their website or at the customer care number where i can escalate this issue. So, much for an MNC company. Very bad service.

Customer ID : BG/C/1208/54865

Whrilpool Refrigerator, Whitemagic — Poor customer service

I own a whirlpool Refrigerator model - Whitemagic, FF150 elite.
The compressor does not get cut off automatically and all the three lights keeps beeping and flashing. I raised a service request in Aug, 2008. An engineer came and replaced a component and was confident that the issue will be fixed, However the issue was not fixed and we faced the same problem.We called customer care again and again the same engineer came and replaced the same component, thinking that the component could be Dead On Arrival. We continued to have the same problem and the engineer came abd replaced the same part. The issue is still not fixed and the same component has been replaced 3 times. The issue is ongoing since Aug 2008. I called on Friday 6th, Feb 2009 and i was told that i will get a senior engineer the same day . I waited on friday and saturday and no one turned up and no phone calls from Whirlpool . When my husband called customer care today morning ( 9th Feb, 09), apparently there seems no records of the phone call made on friday and the frustrating part is the Engg hang up the call. My husband called again and asked for a manager, Apparently there is NO MANAGER available .. i wonder how can a customer service operate without a manager around and the operator hang up the call. THIS IS CAUSING A LOT OF FRUSTRATION AND STRESS . I WOULD NEVER EVER BUY THE PRODUCT AGAIN NOT WOULD RECOMMEND ANYONE. I AM STILL WAITING FOR A CALL FROM WHIRLPOOL TO GET THE ISSUE FIXED.

WORST EVER CUSTOMER CARE SERVICE IN PUNE..I REGRET TO OWN A WASHING MACHINE AND A REFRIGERATOR.AFTER REGISTERING COMPLAINTS FOR TWO TIMES IN A PERIOD OF ABOUT 1 WEEK, NO RESPONSE.I ALSO WOULD SUGGEST THE HRs NEVER TO RECRUIT ANY CUSTOMER CARE EXECUTIVE (Ms.JOTHI, Ms.SHEILA..., TO NAME A FEW) AND SERVICE TECHNICIANS (RANJIT...) FROM WHIRLPOOL INDIA.I WOULD LIKE TO NARRATE THIS SERVICE GUY'S BEHAVIOUR AT LONAVALA.HE CAME AT AROUND 5.45 P.M. ON FEB'14 KNOCKED AT THE DOOR IN OUR FLAT AND AS I OPENED THE DOOR HE RAN DOWN THE STAIRS AND RODE AWAY IN HIS BIKE.I WANTED TO GET THE VEHICLE NO. AND REGISTER THIS HOOLIGAN ACT WITH THE POLICE BUT HE IS LUCKY AS THE SECURITY COULDN'T CONFIRM THE REGN. NO OF THE VEHICLE.WE ACTUALLY WAITED ON FEB 13 BETWEEN 5 AND 7 P.M. FOR THE SERVICE GUY TO COME AS COMMUNICATED BY THE CUSTOMER CARE CENTRE BUT IN VAIN.

Refrigerator — Poor service and response!

i am owner of wirlpool referigerator. it has been less than a year since i purchased it. Lately the cooling effect in the referigerator has gone down drastically. i called up customer care- but the people came after repeated reminders. someone came and diagnosed its compressor faulty. i said it is within warranty period so it be replaced imdtly. again, after repeated reminders some pers finally came after i spoke to the regional head office and threatened to logdge a written complaint. theses guys chAnged some part and gave the referigerator back- but the desired cooling effect is still not there.
WHIRLPOOL IS A DISAPPOINTMENT! POOR SHOW !

whirlpool/refrigerator — No response from the service people of whirlpool

I have been calling Whirlpool helpdesk for replacement of my refrigerator since it has burnt within the uarantee period and their representative came, checked and confirmed replacement. But after that no one is respondng to calls. whenever I call helpdesk they promise a call back with resolution but never call. Their branch office number is never answered. It is agonizing in this heat to keep going without the fridge. Its been more than a month now.

Whirlpool — Whirlpool A/c. Gas leakage problem

I have Pur. WHIRLPOOL 1.5 tan Split A/c. I have complain there was gas leakage problem and not suficiant cooling in my Office, So, we complain for this to Whirlpool, So, the tec. come and repair this, But after 10 days after the same problem are there, I am verry tried to say to compny, he dont slove problem<, I have send you photo of my outdor unite. Res, sir, Ple.help me on that way.Thanks

Whirlpool Washing Machine — Worst services & support

I have purchased a washing machine 'AMB 552' from Great Estern, kolkata on 28th Jan ' 09. It has been delivered after 6 days & lots of ph. call. It's about more than 1&1/2 months past but till now i can't able to use it a single day b'coz of some problem in machine. I hv called sevaral times to the whirlpool off but till no result!!!

Purchased Auto Washing M/C in April 08 ... till todate ( March 09 ) ... two time's complete electronic front panel is been changed due to failure ...

I have been told to pay Rs 22, 00/- for extended waranteey & parts replacment for two year's ...

This means co has full Guarantee of machine is going to break down in coming months ...so as this applyes i am paying Rs 11, 00 very year apart from the cash down payment of Rs 14, 500/-..

I have already requested all my known person's, not to go for any product's from Whirlpool ...Worst product's

Purchased Auto Washing M/C in march 09 ... till todate ( 25 thMarch 09 ) ... i called customer care and authorized dealer for demo, no one is not responding. plz dont go with whirlpoon, they are making customers as fools.any how they made me fool, be aware of this

PLEASE SEND ME ADDRESS IN SOUT DELHI AUTHORISE SERVICE CENTRE.

Whirlpool Refrigerator — Very poor response to service calls

I bought refrigerator on 8th July 2006 (Whirlpool F 26 Elite scheme). Even with limited usage of refrigerator, it could not even last 3 years of service for us. The customer complaint system is pathetic and requires one to keep calling against an answering machine with no acknowledgement at any time afterwards and neither does anybody turns up. Its like one is complaining to an indifferent system.

The service is much unlike the service we had experienced in the past.

very very poor service. please dont buy whirlpool ac.

What can we do to handle such liars?

I am also facing the same issues as others, I am trying to reach customer care Whirlpool for the last 15 days. I have paid additional amount to extend my warranty but of no use.

I would like to file a case against them.

I have given a service request one month back but nobody is bothered.The company that has no will to service then it has no right to sell .

Whirlpool Refrigerator — Poor response from the customer care

DELAYED ACTION FROM WHIRLPOOL COMPANY. SERVICES DIVISION-AHMEDNAGAR
My father who is a farmer bought a Whirlpool refrigerator from Sanjay Agency, Shirur, Dist-Pune, Maharashtra, thinking that the product is good. The refrigerator is not at all working since 8th May 2009, immediately my poor father ranged up to the dealer (Sanjay Agency[protected] and launched a complaint about referigerator. While following up with the dealer repeatedly today he has given us a complaint no.DE364/OS/8 May/01 and aked us to follow up directly to the Ahmednagar Customer Care[protected], since we resides at Ahmednagar district. We realised that the customer service is utterly pathetic & now they are saying that our service engineers will visit to your house on tomorrow inspite of pleading for help. While asking why they are delaying action from 8th May, no answe is been offered from the customer care. Because of this callous attitude of the customer care, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company due to their unprofessional attitute. My poor father is an illeterate farmer and do not know how to complaint, but despite having follow-up with the agency & customer care no action has been taken so far.

am a doctor from, , , , , , , , , , , my whirlpool fridge is not functioning for the last 3 days, , , , , , , , , , , , , , i have been calling ur service centre and no body is attending the phone, , , , , , , , , , , how can i contact ur centre easily to adddress my grievances, , , , , , , , , , , ,

Hi,

The call center is a chaos and the service representative doesnt even exist. I have been calling the call center a dozen times now, but of no use. They do nothing to help you. They only say they will put up a reminder. The call center is really pathetic. Please ppl donot buy any whirlpool products coz the after sales service doesnt even exist.

After visit and advice of whirlpool service engineer, i got the freezer & defrost buttom replaced on 13/05/2009 for the 6th sense technogoly fridge for a total amount of Rs 3000 inculding all chargs .Whirlpool Service engineer specifically informed that guarantee of gas filling was 3 months and parts replacement was 6 months.

Within a week the freezer was not working . When I contacted Whirlpool service centre on 19/05/2009, they informed that fresh visiting charges would have to be paid to look into complaint of non-functioning of Freezer / defrost button.

Since this is a complaint against new freezer replaced by whirlpool service centre, the issue is covered under 6 months warranty period as told by your service engineer.

TIill date, there is no response the customer service centre in cochin in spite of make repeated call to the call centre.

Whirlpool — Subject : Complaint for AC ( Under Warranty )

We lodged our complaint on 16.04.09 & complaint no is
HR[protected], but till date (02.05.09) our complaint is not
Solved. After 17days we received our AC in very bad condition

Today i.e. 2/5/09 we are on the same platform and our AC was much more
Deteriorated with welding & burning patches. As per Enclosed photographs. It appears as the work was done by street shop Not by the (WHIRLPOOL AUTHORISED SERVICE CENTER)

We are the regular customer of Whirlpool from last 9 yrs.
We are having 6 appliances of Whirlpool company.

Now we are fed up with the present status and we have no other
Alternative rather to bring into the notice of consumer court & to media

Anxiously waiting for your immediate action in our matter.


LALIT ALLAHABADI
[protected]

MY EXPERIENCE IS NOT GOOD.NOBODY IS RESPONDING I HAVE SENT eMAIL YESTERDAY TO THEIR PLANT AT GURGAON, HARYANA. MY WASHING MACHINE IS TO BE REPAIRED . WATING SINCE ONE MONTH.

Whirlpool Refrigerator — poor service response

To whomsoever this may concern
I would like to lodge a formal complaint regarding the pathetic service offered to me in spite of repeated follow up from my behalf .It has been 2 weeks since i lodged a complaint with the whirlpool service(cochin)regarding the hinges of the refrigerator(iceberg elite 310l) door that broke apart after just 15 months o[censored]se.I have not been able to use my refrigerator fro the last 2 weeks since the door cannot be closed nor open.There was not even a callback from the service team with reference to my complaint.I'm planning to take up this issue with the Kerala state consumer dispute redressal commission if due action is not taken at the earliest.

I agree completely with all the comments. Meanwhile, I do not know how to get Whirlpool to redress my complaint. It's over a week that I registered my complaint after countless telephone calls to countless numbers and people regarding my washing machine which is still under the warranty period. I have been told that the 'neo power motor' is damaged, needs to be replaced but a spare part is not available. The service provider in Bangalore is incompetent, not customer friendly and has asked me to call the 'spare part in-charge' to follow up. What kind of system is that where the customer is asked to do all the following up? I cannot imagine a leading washing machine manufacturer that does not have spare parts and yet sells its equipment and with no service back-up. They should be blacklisted. The worst is that this chap does not answser the phone. They either switch off their mobiles or just ignore calls. I am now stuck with an expensive white elephant with mountains of clothes to wash by hand with no solution in sight.

NEVER, NEVER, NEVER buy a Whirlpool product

There is certainly an issue with the attitude of Whirlpool support staff. I was very fortunate to have been warned by a previous customer of whirlpool about the sad state of customer care. When I perchased a whirlpool ro water purifier inspite of being warned - my fears came true when I saw the attitude of the person who came to install the ro unit.
I thanked my stars and forfitted the token payment made to the dealer and asked him to take it back. I will be going in for Kent water purifier - which has excellent cust care.

Guys i[censored] r having a bad expirence with whirlpool - I would strongly advocate selling off the appliance even for a fraction of the price and go for Samsung or LG. It is easier on the pocket to spend once and have peace of mind rather than endure with the cust care guys and shell out money again and again for repairs.

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DEFECTIVE PRODUCT & HARASSING CUSTOMER SERVICE

I bouhgt a White Magic 650H wasing machine from Chennai on April 2009.
In May 2009, the machine gave thuddering sounds and smoke. On complaint, the customer service replaced the complete electronic circuit.

Again in June 2009, the same defect occurred and the customer service wanted to change the same electornic board again. This was the most insensible diagnosis and I insited on the replacement. After a long struggle upto the Area Manager level, they agreed to replace the machine.

During the last week, they brought an old, used and dented machine for replacement. I refused and asked for a fresh piece. After 2 days, again they brought the same old machine for replacement. This time also I refused.

Till date I approached upto the area manager. There has been littel care and seriousness across all the levels and they are causal in dealing the issue. The strugle is going on for the last 2 months.

I need immediate replacement with a brand new machine and due compenasation for the loss that I incurred in the whole episode.

This mail be treated with leagal significance and my next action will be with the Consure Forum (ICPRC).

Thanks
Abdul Muthaleef
[protected]

I had called the customer care on June 4th. The next daytwo people came and checked. The next two days passed and i had to call many times before i could get hold of somebody. Third day another "engineer" came and checkedand said some part has to be changed for which i have to pay 3500. He changed and still it didn work. After two days when i called, the office was ynder the impression tha the frig is repaired. Again after many calls, the engineer came and said this time that the fan had to be changed. The next day another engineer came and sais the compressor had to be changed. A fewmore days passed and i had to follow up and came to know that compressors are out of stock and will get back when they get them. Another 3 days and finally the copressor was changed and the gas was filled. Still the frig did not work. He said now the fan was not working and the water tray had to be changed. Again no stock and still has not come. Today when i enquired, another man is assighned to do the job. He has not yet turned up. In this computer fast world, does it take 20 days to know what is wrong with a frig? Does the company hire knowledge based tecs or anyone who can open a frig?I dont know whether this complain will bring any change. Yet it would be nice if the company takes notice does something constructive. It is th name afterall which is ruined

Whirlpool India Ltd — Poor service of AC

Despite several follow up with customer care and official at Jaipur, 2 month have gone but nobody is there to listen complaints. I can't expect such poor and casual response from a company like whirlpool.

I have strictly advised my friends not to purchase whirlpool products as I am fade up with the services of company and their dealer at Bharatpur M/S Kishori Shyam.

SK DUBEY

I completely agree wth mr. dubey. I've lodged a complaint in delhi on the 24th of may, that my A.C is not working, but till date my complaint has not been adressed to. It was my mistake to have thought highly about Whirlpool. I wud never recommend this brand to anyone.

Sir, I have got fed up with the nature of service the whirpool people at Bhubaneswar are rendering. Further your poducts are very poor and are leading to frequent problems from the very first month of purchase.
The refregerator gave tremendarus problem and after threating to go court the same was replaced. Now the door started giving some gap and is leading to loss of cooling and consumption to excess energy. Even after repeated complaints no one is coming to attend to this fault.
I have purchased one fully automatic fronth loading waching machine just two months back. There is some problem with the drainage of the water and is showing "del" after a few minutes of starting the wash. The persom who is attending the machine is not able to do anything. I except that the machine should be replaced or the problem solved once for all.
Is this what your company gives value service to the customers who burn their hard earned money.
If the problems are not attended to then I may have to go to the proper form to get redressal and my money back.

DearSir,

I AGREE WITH ALL THE CUSTOMERS ABOVE
I also wrote a mail and posted it on your site on 27th june and i am still waiting for the response.Is this the way you treat your new customers.It took me 3 days and numerous calls to your cust care no.but not a single time i got a reply from your executives inspite of promises and apologies.
I have got my job done but i want some body to atleast acknowledge my complaint.

Wg cdr PP Nakra

Whirlpool — Poor response from Whirlpool

This is to inform that I am completely unhappy with the kind of response I have got for the service compliant registered.

Kindly note that my washing machine is under AMC. Details are BG/C/0908/41636/BG/P/0908/50740

I had registered a complaint with the customer care on 27th June 2009. One if the service engineers from Bangalore visited after 2 days and informed that some parts have to be replaced and some other engineer would visit. Since then, till date I have been calling almost everybody at your customer care and at your Bangalore office. The response from everybody is very very poor. I escalated the issue to one Mr.Anand who the the team leader. He had assured me that he would call back and ensure that the call is attended. He neither called nor any development took place.

I even called the Branch Manager at your Bangalore office (Mr.Ashwin). He again assured me and later started avoiding my calls. He I called him several times and he does not receive my calls.

With this washing machine being faulty, it has been a real convinience to us at our home. We have completely lost faith in Whirlpool products. This is really very disappointing to mention that Whirlpool's services and the response is so very poor.

Kindly help.

Santosh Kalmath
(santosh.[protected]@gmail.com)

TOTALLY AGREE!!! WORST CUSTOMER SERVICE IN THE WORLD!!!

i do agree the authorised servicer centres does not even answer the phone calls

There was a complaint which was half reparied by authorized machanic from Whirlpool after that inspite of endless tele calls they have not turned up i think to put a belt under the machine does not cost 420 Rs
It been almost 15 days that they are promising to come.

I am thoroughly disgusted with Nano Services a whirlpool service centre in Bangalore. Not only is the service terribly poor but also the people sitting to lodge the complaint are extremely rude and do not know how to talk to customers. They do not value their customers' time and think that the customers should wait all day at home for weeks altogether for their people to come and service the same.

Everytime they come they will inform us about only one problem with the machine and charge us for the spare parts to replace the same. Again, when we have a problem with the machine they will come and tell us to change some other part. I mean when they are coming and opening the machine they should inform us about all the problems that are there in the machine at one go. I cannot pay Rs 4000 every month!! I mean for god's sake we are laymen where the technicalities are concerned!! When these technician's are opening the machine, they should inform us about all problem that we are facing at once and the approximate cost that we are looking at!!

I especially have a problem with Mr. Nandan in the company, who is not only extremely rude in talking to the customers but also does not file the complaint until after a week of the first call!! I had to call everyday for alomst a week to this company and was made to talk to Mr. Nandan and Mr. Kumar alternatively and at the end neither of them ended up filing my complaint!! It was Mr. Raju at last who finally provided me with a complaint number. Even then, he promised that the technicians would arrive within 48 hours of the time of the call - this was on Monday morning. Technically, the 48 hours expire on Tuesday evening, however for nano service the 48 hours end when 72 hours end for normal people - their technicians arrived on Wednesday evening!!

If whirlpool has any respect and decency as one of the biggest companies, they should fire Mr. Nandan immediately with a very bad reference and consider taking away the franchise from Nano services!!!

WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397

WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397

I completely agree with all the above complaints regarding whirlpool. I purchased a double door elite refrigerater in 2005 in Kochi and since then had number of problems. I have called their customer care numbers and the responses has been pathetic. perhaps 30-40 complaints and calls have been made and no satisfactory results.
My refrigerater started leaking water and stopped cooling. a technician came and did gas charging for 3 - 4 days and the problem was not resolved. First day i paid their gas charging and visiting charges but then subsequently said that unless my problem is solved and tested for a week i am not going to pay a penny. They visited few more times and saw that the problem remained and then stopped visiting thereafter. I made calls to gurgaon office but all in vain .
The phone numbers and names are given below:
[protected], [protected],[protected]Mr Mariappan, Whirlpool Global Service centre, Kochi)

I am highly disappoint with this brand i had purchased this refreegerator in 2004, 450lts. 38000rs i spent on that and the result is zero i have changed the module around 5-6 times which is also a very costly affair and the problem is same as every summer season its module doesnt work properly. this is the worst product i have ever bought and i recommend everybody never buy this company product it is worthless.

I fully agree. While I have no compliant agianst the products let me tell you the service sucks! I cannot understand why a company of such standing cannot look into this.

WHIRLPOOL / A.C. — POOR QUALITY ACs

I had bought a whirlpool 1.5 ton window AC in May 2007. Just after running for two and a half seasons, it stopped cooling due to leakage of compressor gas. Though the company claims a warranty fo 5 years on compressor, but ironically, the most common fault (gas leakage) is not covered in the warranty and I am being made to pay a hefty sum of Rs. about Rs.2500/- for gas refilling. Has anybody ever heard of an AC compressor going bad after two years? Can only happen with "WHIRLPOOL". On the contrary, I have been using another AC since 1997 of Carrier Aircon make, which despite having weathered six shiftings, has never given any trouble. Feel so unfortunate to have bought a Whirlpool product. But suggest that no one should venture into buying a Whirlpool product again.

dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])

dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])

Whirlpool — no one is responding

There was a problem with my whirlpool refrigerator of 400lt.Company empoy's had taken RS1500 from us as they were saying that there was a problem with commpressor and our refrigerator was under warranty and after changing the commpresor the refrigerator didn't worked the same day also, then they(company empoy) said that we weould again changing the commpressor after 1month they again changed the commpresoor ,then also the refrigerator didn't worked then after 15days they had again come to change relay after that 1month they changed fan motor which was of Rs1100 and we didin't pay the charges of fan motor as we said to them that we will be paying it only when our refrigerator would be working but it didint't worked and again we called ur company employ then after that they are not responding to us.The persons involved in this was Mr.Kaleem,Mr Zaheb,Mr.Sohiab,Mr.Amit,Mr. Azad and many more but now now one responding us our refrigerator has not been working since 3 months and we have purchased this from RISHIKESH.phone no.[protected],[protected].reply as soon as possible.

I brought a whirlpool mastermind Black delux refrigeratore on August 2009 from Sreema Electronics at Baranagar, Kolkata. I lodged a complaint regarding the door of the refrigeratore. one of your engineer came and veryfied, then assured that within a very short time the door will be replaced. moreover one tray is not their according to the picture showing in the prospectus. allmost one and half months past. whenever I made contact with the customer service centre, the same type of assurance I got from the phone receiver i.e. "we will be contacting you within two or three hours." It is a matter of sorrow that after several times complain through telephone nothing has been done in my favour so far. one of my friend faced the same problem with a new samsung refrigeratore. you see within one day the whole refrigeratore was replaced. then why should one buy a whirlpool product. my residential address is 3/3, Motilal Mullick Lane, Baranagar, Kolkata 700 035 (flat No. B/16) my phone no. is [protected]. details will be there in your complaint register also. this is my request to the higher authority of the prestigious company please look after the new customer immediately to grow more good reputation to the people of India

Whirlpool Refrigerator — non function & poor service

dear sir,

since the day we bought this whirlpool refrigerator we are in a mess.not even one day has passed without a complain .but since last six months the hinge of the door is broken so there is no cooling leading to lot of problems and spoiling of food material.inspite of having made lot of complains in Nagaon(Assam)we directly made a complain to the office Gauhati. but even they have not taken any action.Mr.Gaurav attends the calls and now he has stopped receiving my calls and misbehaves on the phone. please kindly look into the mater and help us .
thank you.

Whirlpool washing machine - Model 650H — Dealer complaint

On 15/10/2009 I went to your Dealer "DAWAR International electronics Pvt Ltd" in Gurgaon' where in dealer sold me Whrlpool washing machine - Model 650H, He swiped my debit card with Rs 14000 to take the payments and promised to deliver the machine on 15/10/2009 but till date the washing machine has not reached me.
As per dealer the machine is now out of stock and is no where available in Gurgaon or Delhi and NCR

MY questions
1 Has the company stopped manufacturing this Model?
2.Why did Dealer sell a model of washing machine which was not available with him?
3.Same model of washing machine available with a dealer in Noida
4. Why such a cheating with customer leading to bad reputation of Company
5. what about the interest on my money which the dealer has taken in advance making a false promise for 15 days

Awaiting revert
Ritu Srivastava
phn no [protected] /[protected]

Whirlpool whitemagic fully automatic washing machine — Poor service from both customer care and service people

Hi,
I have a whirlpool washing machine which is having a problem since a month, which started with a noise and now the agitator is stopped. Since a month i have followed up, twice service fellow came and told me that noise is because of scaling and advised me to use a powder costing Rs 500 and after using that now he is telling me to have a chemical wash which is costing Rs 650 with out actually checking the main problem. We dont know whether service people are making money or whirlpool is least bothered about after sale service.

yes. i also agree with the complaint. whenever i try to call customer care each time a different preson takes the complaint and they say that this will be done in 2 days. there is no complaint register and we have to tell the story eachtime from the beginning. i reaaly had a very bed experience from whirlpool and decided never ever to buy any of their products! what else can we do??!!!

REGISTERED POST WITH A/D

Dated: 26th November, 2009

To
The Vice President – Sales & Marketing,
Whirlpool of India Limited,
Corporate Office,
Plot No.40,
Sector – 44,
GURGAON – 122 002
Haryana

Sub: - Replacement of defective Whirlpool Washing Machine
Model White Magic 123 65O H, Serial No. INF[protected]
Model No.11580 – Date of Manufacture: 17th March, 2009
____

Dear Sir

I wish to bring to your kind notice that I purchased the above Washing Machine from your dealer namely; Fairdeal International, 1, Sourin Roy Road, Kolkata – 700 034 on the 28th of March, 2009.

2.0 The above machine was installed at my residence on 28th March, 2009. From the date of installation it started malfunctioning and I had to approach to the service centre for rectification on several occasions. The details are as under:-

2.1 On 13.04.2009 your Service Engineer visited my residence to give a demonstration and operation started hereafter.

2.2 On or about 13th of July, 2009 the machine started malfunctioning and I lodged a compliant. Your Service Engineer visited on 18.07.2009 and he found that the Valve in PCB was defective and it required replacement alongwith the PCB. Accordingly, he visited again on 29.07.2009 and replaced the same.

2.3 Again the same problem appeared on 05th October, 2009 and the Service Engineer called on 07.10.2009 and found the replaced PCB as defective and once again, the same was replaced on 10.10.2009.

2.4 Further, the Machine was repaired/rectified on 13.10.2009 by your Engineer based on compliant from my side.

2.5 A photocopy of the Report of Service Request alongwith a photocopy of the ‘Warranty’ is enclosed herewith for your kind perusal.

2.6 It transpires that a defective washing machine has been supplied through M/s. Fairdeal International, Kolkata on 28.03.2009, and the machine will behave in the same fashion in future, as it did in the past.

2.7 In view of the above the subject washing machine warrants immediate replacement by a new one to eliminate the trouble of customer, in future.

3.0 It is also brought to your notice that a Whirlpool Refrigerator Model No.WRDQ 168E20 and SRL No. INA[protected] is being used by the undersigned for the last ten years without any trouble and as such I decided to purchase a Whirlpool Washing Machine based on the satisfactory performance of Refrigerator supplied by the same esteemed organization.

3.1 It is hoped that you would kindly replace the defective Washing Machine by supplying a new one within a month as a special case for the sake of your “Good Will” and customer’s satisfaction, failing which I will have no other alternative but to take shelter of law.

4.0 An immediate action is solicited from the hand of International organization like yours.

Thanking you,
Yours faithfully,

Encl:-4
(G.C.Sarkar),
4/3K/164, Ho-Chi-Minh Sarani,
Sarsuna Satellite Township,
(Near Sarsuna College),
Kolkata – 700 061

Contact No.[protected]
[protected]

Copy to: FAIRDEAL INTERNATIONAL, 1 Sourin Roy Road, Kolkata – 700034. – for information and with the request to impress upon the supplier i.e. M/s. Whirlpool of India Ltd., Gurgaon, Haryana for early replacement of defective Washing Machine mentioned above.

Pathetic whirlpool service and most irresponsible people .
I had made a small complaint on 4th Nov, 2009. One leg of my refrigerator was broken, I asked them to replace that.One of their representative came after 15 days, noted some model no., etc.. that's all... its almost 2 months and these people cannot repair a small thing. I tried calling them many times. Initially they responded saying that the part is yet to come to their service center. Moreover they say that, anyways you have put a small glass there in place of leg, so you can wait for sometime. Its is obvious I have to make some arrangement but does it mean that they can prolong it for indefinite time.Later on they stopped pickking up my phone call also. They have got their service fees... so is that all?

I took a 440ltr of Whirlpool refrigerator on 20.04.09, and at the time of sales the companys representative at giriyas, bangalore told us that there is an built stabilizer to promote its product, after 6months the fridge is not cooling and when the person from service centre came it was told that there is not inbuilt stabilizer.

Further last 20days I m struggling to get the another service person and there is no hearing.

Whirlpool is the worst service provider and is completely unreliable and unauthentic to its customer

whirlpool double door fridge — service backup

My whirlpool fridge is under home care plan. I have been registering copmlaints since 24 11 2009 onwards with the customer care with whirlpool. I have made five complaints on various dates to fix the same copmplaint,my last one dated 27 01 2010. Till now the same was not attended to by the local agent.

I am not satisfied with the backup service provided by M/s whirl pool. We has earlier experience with washing machine which we sucessfully replaced with the other make. Now we are suffering with the fridge. If they can't provide after sales backup let them not sell the products.

Hello,

I agree that Whirlpool has got worst service center in Kochi... They are more expert in playing gimmics than caring for customers and fixing the problem... It is very pathetic such a great company has allotted such bad service center in Kochi...

Their attitude to customers is threatening... They should cease their contract immediately with Global service centre, Kochi. The Manager Called Mr.Mariappan and contact person Mr.Sham has to be prosecuted for treating customers as their slaves for making atleast 20-30 calls for fixing one single compalint.

I wonder, why Whirlpool has getting this much customer bad reviews///./.. I agree every company will have some problems... But this company is simply ...

Whirlpool — not replacing product under guarantee

sir, i have purchased a whirlpool air conditioner .8 tonn from chabra agencies at25/04/07.After repeated complaints at job sheet on free services for frequent tripping of compressor yheir service enginneer Mr Monu always says the problem is due to voltage fluctuations instead of replacing it.
Now I has diposeted it in your service centre" SHREYA COOLING CORPORATION complaint no LK[protected] "giving service charge Rs 400 today.Now they dont want to listen anything and asked for another Rs 1200 for refilling of compressor instead of replacing it against manufacturing defect in guarantee
Please look into that matter
thanks
Yashpal Singh
[protected]
133/120 P transport nagar Kanpur

Whirlpool — it's leaking

it's leaking and not at all working from past 6 months.we don't have ur custome care number to call you.so plzzzz send ur customer care number.

Whirlpool of India Ltd — No service/Bad service

Date : 13th April 2010.

To,
Home Care Consumer Cell,
Whirlpool of India Ltd.
Consumer Service
28, NIT,
Faridabad-121001

Subject : Failure in Service Contract And cheating the consumers.
Ref. No. Service agreement Rt No. 151342

Dear Sir,

A Whirlpool White Magic Deluxe Washing Machine (Fully Automatic)- Chassis No. INB[protected]/34S02 was purchased on 14th Dec. 2000. There after My first contract No. HP01103870 was registered on March 2 2005, Thereafter regularly I am renewing the service contract (AMC). Again on[protected] I got renewed this vide your receipt No. 078923, and latest vide receipt No. 151342 on[protected].

I am sorry to say that while taking the service contract tall promises are made that regular quarterly checkup will be taken up, calls within next 48 hours will be attended. But since last 4 years not a single promise was kept. Even the calls were also not attended satisfactorily. Every time any service call was made we specifically mentioned on the attending slip about the unsatisfactory service.

This time though it is mentioned on the receipt that within 30 days we will receive a welcome kit and registration letter. But till date no such paper is received.

On 03rd Feb 2010(Comp. No. 1523) I made a complaint about water leakage and male functioning of some switches. Though the call was attended but neither water leakage problem was fully rectified not the faulty switches were replaced.

Again for the same problem I lodged complaint on 12th April 2010,a young gentleman attended the complaint but his skill was not good. Instead of rectifying the problem he made the machine unusable and water started overflowing.

Once a service contract is made any problem must be attended by fully trained service technicians. But the persons attending complaints are neither trained not have the required tools.

A consumer pays hefty sum of Rs. 4,000.00(approx.) to keep the machine trouble free, but not for inviting the mental tension. Whirlpool is a company of international repute and it is shameful to cheat the small consumers by charging hefty sum and not giving proper service.

I request you to make sure that all problems in my washing machine be rectified with properly trained technicians and replace the faulty & male functioning parts/switches immediately for which you are bound by service contact. Failing which you will be responsible for all the consequences arises due to this.

Whirlpool Refrigerator — Waiting for response

To,
The Manager (QA)
Whirlpool ,

Dear Sir/ Madam,
Last year on 28-08-09 my father purchase a refrigerator.Due to some technical prob.
that product is not working and since last 20 days he is approaching every where (Local dealer & customer care) but still waiting for response.
Accepting our blunder by having relationship by you now i wants to know what is the right procedure to draw your kind attention towards the same..

Vikas
[protected]

I believe Whirlpool is the worst company to go for, so is their Service centers.

I had purchased a Whirlpool refrigerator of Whirlpool in Chandigarh. After some time I faced a problem of non- cooling with it. After my complaint their service center in Plot # 78, Industrial Area, Phase 2, Chandigarh, got it fixed up. After few months I faced the same problem again and the service center people told me that they would need to change the compressor. I got it replaced by paying Rs. 1700/- but to my utter surprise it did not work. I complained again and the service center people said that we would need to get the gas re-filled in it. However, they themselves brought a new compressor(God knows if it was a new or just an old one packed into a new box), they charged me Rs, 1500/- again for filling the gas.

After refilling the gas the refrigerator did not still worked. Service center said that there is some blockage and that they would need to check it thoroughly in their service center. After keeping it in their so called service center for damn 3 days and my utter frustration, they sent it back saying the problem has been resolved.

it is been good 7-8 days and the refrigerator is doing pathetic. Unfortunately, their is no one to listen to us and that the Whirlpool authorities do not feel important to listen to their customers.

They do give a customer satisfaction code which is supposed to be given to the engineers if the service is satisfactory, but the complaints get closed without these codes.

It is my request to all of you to please NOT GO FOR WHIRLPOOL PRODUCTS, if you do not want to be harassed.

Complaint Number : -
1. CHO[protected] dated 5th April 2010
2. CHO[protected] dated 17th April 2010

I have spent damn 3000/- rupees on its service in last 1 month but no solution has been given to me yet. I see no other option other than going to the Consumer Court.

Mr. I. K. Sethi
Contact Number[protected]
[protected]

COURIER SERVICE
E.Mail.[protected]@rediffmail.com
119, Sector 21- A
Chandigarh.
May 1st.2010
Phone.[protected]
To Cel.No.[protected]
The Officer In charge,
Relince Communications,
Sector 35, Chandigarh.
Subject: - Recharge Coupon for Rs.200/ for Cell No.[protected]

Dear Sirs,
A um of Rs.200/- was deposited with your
Branch Office on 14.04..2010(vide Your Receipt NoS[protected]
Dated 14.4.2010(copy enclosed). Confirmation to the effect
that the amount has been received and credited to Account of
Ajay Mehta Vide SMS from52811 dated 14.04.2010, which
reads as under:
“Dear Customer your payment of Rs 200/
By cash has been credited to you
Account against you bill on Wednesday April 14
; 11.08.08 I.S.T.Thank You-Reliance (Sender) 52811.”
It is regretted that the prepaid account in respect of Cell.No.[protected]
has not been credited so far in spite of repeated personal contacts in
your Branch by my messenger who was asked to surrender the original
receipt by handing him a photo copy of the receipt referred to above.
It is requested that the amount of Rs.200/- deposited with your Branch
vide receipt No.S[protected] dated 14.04.2010 may be credited to the
prepaid account. of Cell.No.[protected] forth with
Thanking You,
Sincerely,

(Surinder M.Passi)

Whirlpool India — Refrigerator not working-Whirlpool team not able to find the problem

I purchased Whirlpool Refrigirator 285L elite. Compliant was lodged 15 days back. 3 engineers came but changed part by part but still could not find the problem!!

Really pathetic service!!

They are showing hell not magic.

Whirlpool — Poor Service to fix Refrigerator problems

My whirlpool refrigerator has developed a defect for which i sought assistance of the company. It's over 10 days now my refrigerator is still not operational. Every day a new technician has been sent , a new diaognsis and a new quote and an excure that spare parts are not availble.

I'm really frustrated with their Customer Support and Service Center in Tilaknagar, Hyderabad and did not think that a brand like Whirlpool would have such a poor service. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

I have several whirlpool devices with me because I had trust in your product ad services. But despite my several complaints, the local service centre hasn't attended to my leaking double door, 450 litres fridge. This has really shattered my trust and Iam left with no option but to file a case in the consumer court. Every time when I contact customer care, the typical answer is that my complaint has been closed . I don't understand that despite my not giving any satisfaction code to the service centre and they not attending to my complaint, how can they close the complaints of client, believing the service centre.I
have ben cheated by authorized centre and I would like to claim in the honouarable court for all this harassment and money I shelled out for AMC.

Very very poor response by the authorized service centre at varanasiin U.P.

Whirlpool — Whirlpool Washing Machine and their support

My Mail to them and I do not think that anything is left unsaid....

*****************************************************************************
*************************************

I have been harassed by the so called customer service team of yours over getting my washing machine fixed which is under warranty and is facing issue for the second time now.

We have been calling for 2 days and except for a complaint number HR [protected] & fake promises of a service engineer visiting us first yesterday then today earlier in the Day and now being told again that someone may visit us by tomorrow afternoon, nothing else has been done...

Thanks to your customer service team Mr. Manjeet Singh in specific who first claimed to be escalation manager and then someone from escalation, I am disgusted with the way of handling the customer is done.

just so it is clear, i would be taking my issue to every place known on the web and post about the product quality and servces that were provided to me.

Thanks for Horrendous product and services

Deepesh Saxena

P.s - no one answers on your corporate number mentioned on your site,,, no operator on a saturday evening 4:30 PM...amazing...

Whirlpool India Ltd/ Refrigerator — Maintenance service.

Dear Sir,

I had a Whirlpool Product "Refrigerator" I had made a complaint on 7th Jul at 10.30 hrs. for maintenance service of my refrigerator with customer care of whirlpool - [protected] and got a compalint No. GB[protected]. I have a maintenance contract with Whirlpool for seven years for my refrigerator which is valid till May, 2011. Till today no one came to attend the compalints despite my several requests over phone to thier Delhi/Noida Office. At last, I got my friege repaired from local
mechanic and paid Rs.1800/- for the same. Besides this expenditure my family
had lots of inconvenience and discomfort due to non-available for fridge services in this summer time. I have paid to whirlpool a considerable amount for 7 years
maintenance service in advance.

I request that the above may be registered as a consumer complaint and redressal may be given to me.

Regards.

L.O.P. Karan
B-611, Kendriya Vihar
Sector-51, Noida
tel [protected]

[protected]

On June 28 2010 I was a unfortunate buyer of Whirpool washing machine model 650H, Top loading fully automatic m/c from B.H.ELECTRONICS Yusaf Sarai New Delhi. The installation was done in two days time as engineer was not able to fix the inlet pipe connector with our Tap(First Shock of service). Then came the second shock. During our first run of the machine on June 30, 2010 the entire inner steel Tub broke down with a loud sound. Can you imagine - The main tub assembly completely broke down. What a quality product Whirlpool is making? The worst part I am facing these days is getting a refund of my money from Them. Again and again they are insisting for replacement machine but I need refund only. It is almost 15 days I bought the machine but no action from authorities on my refund cheque.

I have decided that I will never buy Whirpool Product for rest of my Life. Poor Customer services and Bad Product. I donot know why Kajol is endorsing their products.

Bedi

Sirs,

Whirpool washing machine - Non functioning.
Valid till 6.9.2010
C.No. MB[protected]/28.6.2010 Satisfactory code 533

Tried to lodge complaint on phone, but your executives are busy attending other cusotmers.
Please send your engineer today for checking the same at below address :

Mr. Pankaj Parikh - Mobile no.[protected]

D 9 802 Whispering Palm Exclusive,
Lokhandwala Township, Kandivali (East)
Mumbai-400 101.

Please do the needful on urgent basis.

Thanks
Pankaj Parikh.

I lodged so many complaints to the whirlpool of india non of the engineers can rectify the complaint in last two months

Whirlpool / A/C — Unable to repair their own product after charging.

I purchased Whirlpool A/c 1.5 T since 2 years and in use for one year only . Due to some cooling problem. I have registered a complaint with Whirlpool about my Air conditioner. As my A/C was out of warranty they charge me for engineer visit. He checked the A/C and came to conclusion that A/C gas is already leaked and let me know the charges of Gas filling. I agreed to pay the charges. Another Engineer came to re-fill the Gas and I gave him the charges for the gas filling to him. After one month again the same problem occurs. I again make the complaint to Whirlpool and engineer came and refills the gas in the A/C and charges me for the engineer visit again. I again pay the charges to him as they say service warranty is only for One month. After two days again same problem occurs with the A/C. Again I logged the call with the case ID HR[protected]. Again engineer came and says that this is poor quality A/C and we will not able to repair this A/C. I call up Whirlpool to refund back my money; they refuse to pay it back. I am suffering from the both side. Now three and a half month is gone, I am not able to use my A/C and I have lost my money also. I am still waiting for Whirlpool service engineer to repair my A/C.

Highly unsatisfied customer of whirlpool


Satish Kumar Chaudhary

Mobile Number :- [protected]

Sir,
Purchased a whirlpool F300, deluxe fridge from Fridge House Trichur Kerala on 16.4.2010 and installed on the same date. A few days after I could find that cold air was leaking through the anterior side of the crisper tray laterally, and water was also dribbling from the lower side of the main body from the front side. The matter was reported to the service centre on 16.5 .2010 and also sent SMS to 58558.Technician came on 17th, and after examination told me that it will vanish spontaneously after some time and left! Instead the condition worsened and again send SMS to 58558 thrice on 16.6.2010, 8.7.2010 and 20.7.2010. A technician came on 10 7 2010 and
Left, but the condition prevails as before. Manufacturing engineer’s technical assistance is required for the Technicians here to find out the reason for this defect.

Request your personal attention in the matter. Now I feel that I made a great blunder of purchasing this whirlpool refrigerator, and I feel sorry for myself and for your service quality.

What response I may get is a matter of time to decide!!

Thanking you

Sincerely


Sobhanan

Whirlpool India — incomplete work

Hi,
We have got repaired of our fridge 4.9.10 and work not properly done.The gas part in the fridge is to be filled and no person attended.We have given complaint several times but the people repeatedly telling no stock.kindly do something for this issue.the fridge is in warranty period.

Whirlpool — poor response in warranty period

I had lodged a online complaint regarding the non working of my 20000 rs worth refrigirator bought in april 2010 with a warranty of 5 years.
There has been no response from the company even after 48 hours and my repeated complaints on the customer care call no.
even when i was able to locate the company tecnician the response was arrogant

this does not argur well for such a reputed company.

I fully agree with the above comments .Very very very poor response by the authorized service centre in Gujarat also

Very poor Whirlpool's service.. i have sent mail before one week to their plant as well as customer help but no response still waiting.

Whirlpool — NOT RESPONDING TO COMPLAINTS, BEING NEUTRAL, LYING TO CUSTOMERS, NO SERVICE

COMPLAINT:
I have purchased Whirlpool Ice cool refrigerator in June 2003 and its an imported piece as we Indians are always crazy for imported things. The refrigerator has got repair 2-3 times soon from the day we purchased and it was got corrected by the company. We have done AMC in the year 2004 and it has a valid period for 7 years i.e till 2011. And now the company is refuses the validity. They reply ”AMC is from the date of purchase and so they will not take the validity period in account.” We have complaint many times in both Erode and Chennai branch but no response from them. Is this kind of service the WHILRPOOL provides to customers after the goods are purchased??? Will we get any worth full response from your side???
With regards
RAVINDRA AGARWAL,
ERODE.
PHONE NO: [protected]

I want to know on how can i get a refund for the washing machine (Whirlpool professional sport) model which i purchased @ a cost of 24, 749/- Its been only been a week since i purchased it and the very first usage gave me 3 errors. After repeated calls to customer care they finally sent a technician after 6 days. The technician straight away opened the parts and said the user board needs to be replaced. I just want a refund so i can select from other brands rather than have a refurbished or problematic product. And the customer care would not even tell me on how i can claim a refund by returning the product. Also where should i return the machine as the outlet from where i purchased said he would not take goods back.

M.V Ramana Rao
contact [protected]

Dear Sir,

This is in reference to compalint of washing machine which was requested on 18th dece 2010, Your engineer could not solve the problem, we have not given a satisfactory report on what ground did your service center send an SMS stating I quote

" YOUR CALL HAS BEEN CLOSED IN SYSTEM " what does it mean without solving the problem the call is closed a real shame on entire whirlpool company "

A request please return my money for which extended warranty is valid till 2012- we do not want your service. Also appoint some good educated, qualified and knowledgeable engineer to handle the customer and not who does not know anything about the machine
Mr. Amar from your service center had come, but could not solve the problem to him we had

I am also one of the victims of Whirpool India. The washing machine which i Purchase in December 2010 starts giving heavy sounds and the customer care is not able to solve the problem. Please suggest how to get it done or replaced. My no. is [protected]

very very very poor service.i also in same problem in chennai .my washing machice also not working after two years working.the service people come only for collecting service charges without service.the service people told the mother board will be change the cost of the board is more than 3200. the only small board cost is 25%.of the machince cost.this is justified rate.god only save our country from these people.

Whirlpool Refrigerator — Poor Service of Whirlpool agency

Sub. Poor Services of Whirlpool agency.
I Alok Tripathi has purchased Whirlpool Refrigerator on dated
16.04.10(which is is in warranty period) But on dated 07.01.2011
refrigerator suddenly blast and got ignited, and whole room burns out.
Complain lodged in whirlpool agency (Complain no-LK [protected]),on dt
08.01.2011 and city representative (Mr Akhtar) of the agency visited
the place and seen all the things on dated 08.01.11and promised to
replace the refrigerator But after passing of three months no action
taken by agency in spite of contacting many times to customer care and
city representative. No one is replying properly.
Alok Tripathi
IRCON International Ltd
Village-Badagaon
ORAI -JALAUN
PIN- 285001
PH- [protected]
E Mail- [protected]@gmail.com

To
The Consumer care cell Whirl pool of India Limited,
28, NIT Faridabad, Haryana, India, Pin 121001

Sub Purchase of defective Washing machine regarding
Sir,
It is to invite your kind attention that I have purchased a semi automatic whirl pool washing machine (model 11819 7.2 kg dry linen, sup wash XL-A72s) on 16/06/2010 but unfortunately after one week its Lint filter bag torn, being a very minor defects I did not complaint but after one month during the course of washing a loud noise came and we found that a vertical plastic part in which lint filter housing was attached separated from the body from the bottom drain to top as a result washing could not be done, consequently nearby service centre was called and they responded after one week, till such time no washing, service personnel re screwed and refitted the part but again after one week it went off, the same exercise done intermittently putting me to blame myself having selected the whirl pool product, finally service person told me that no repairing is possible but to replace the parts and it has to be arranged from Kochin, then again I had to wait for one month for want of parts and till such time no use of our new washing machine after one and half month new part was fitted, but to my embarrassment again that part was also went off while washing as a result small piece of cloth entered into the drain system and blocked, finally finding no solution I contacted your cochin office, after two days same service personnel came and he suggested that he would paste the item with strong fixing bond and he told me that he will bring the item next day and disappeared and to my embarrassment till date he has not turned up I contacted cochin office several time and they keep on apologising me but no concrete action was taken and based on previous experience I never believe and hope of rectifying the defects.
Keeping in view of the above I would like to have the following relief from your end, I want damages for mental agony pain and humiliation, besides compensating full amount of the cost of the washing machine, so that I could buy any other good washing machine other than Whirl pool.
I would like to have your reply with in 15 days of the receipt of my appeal so to opt for further course of action.

Date 09/05/2011 Yours faithfully,

Anil Kumar B.S
House no 10,
Edassery nagar,
kumarapuram,
Medical college PO,
Trivandrum,

Yes it's right. I am also screwed, I bought a Washing M/C and Oven. In 2 years I had to replace Washing M/C's Mother Board 2 times. It's not working now, I saw this comment while I was seaching for a Service Centre other than Global, Cochin. Same case with Oven also, changed its touch pad once and have taken it to the Service centre more than 3 times. Both were purchased together from White Planet, Cochin. I will always advise my friends not to go for any products from Whirpool, only the advt is beautiful rest everything is hell.

Rahul
[protected]

Whirlpool Refrigerator — sudden non function

sir,
i purchased a refriegerator FF MM26 VX DU ET BLUE 5S(double door) on 18/07/2010 from Tirumala Music Centre(p)ltd. The refriegerator, all of a sudden stops functioning for some 3 to 4 hours and again starts function. we observed it number of times and i made a sms complaint and received sms on 06-06-11 that my complaint was registered as SR no.HD[protected]. on 07-06-11, i received another sms that my call was allotted to s.d.babu. on 08-06-11 we received a phone call on my land line[protected] querying the problem and when we conveyed the problem, they said that, that type of problems are common to the whirlpool refriegerators and advised not to worry. again today i received sms stating that my call was closed in system. when i called back on the help line no. again they are starting to re-register my call/complaint. the entire process seems to be very casual in treating the complaints. plz advise your service engineer in my area to make a physical search through my complaint under a written advice.
my name is t.phani kumar, address: flat no.301, geetha residency, rly. new colony, Visakhapatnam and cont. nos.[protected](mobile) and[protected]land line).

DEAR SIR,
MY NAME IS ALKA RASTOGI AND I HAD PURCHASED A WHIRLPOOL MICROWAVE IN NOV 2007. MY OVEN IS STILL IN WARRANTY PERIOD AND ON 6TH MAY 08 I REGISTERED A COMPLAIN WITH WHIRLPOOL CUS CARE THAT MY MICROWAVE IS NOT WORKING AND NEXT DAY WHEN THE ENGINNER VISITED AT MY PLACE HE TOLD ME THAT ITS TRANSFERMER IS DAMAGED AND WE WILL REPLACE IT AS SOON AS THE PART IS AVAILABLE WITH US AND NOW TODAY IS 3 JUNE 08 AND STILL I AM FACING THIS PROBLEM, I CALLED SO MANY TIMES IN CUS CARE AND WHEN I ASKED THEM TO TRANSFER MY CALL TO UR SENIOR THEY SIMPLY ASKED ME THAT SENIOR IS NOT AVAILABLE OR HE IS BUSY WITH SOME OTHER CUS AND WE WILL ARRANGE U A CALL BACK BUT I NEVER GET ANY CALL BACK

I AM VERY MUCH UPSET WITH WHIRLPOOL, SO PLZ HELP ME IN THIS MATTER, I WILL BE VERY THANKFUL TO U.

Sir,

am suresh, the owner of Whirlpool-Magicook25C

am also facing same problem with service personel, I never saw this type of poor service.

Did you find the solution?

pl inform me if is done...

my mobile no is [protected]

To
The Manager
Wirlphool Ltd
Delhi


Sub.:- complaint regarding service of Wirlphool Washing machine


Respected sir

I would like to inform that I have purchased a washing machine from your dealer and duing the month of December, there is problem in the the washing machine and I have complaint for the same at your customer care on 8.11.2008 at Delhi.

Your coustomer care executive assured that your proble will be meet out within 74 hours and within 74 hour, someone come to visit and check the washine and he found some part will be replaced and he assured that within 2-3 days part will be replace.
Please note that, no person will come to replace the part and I am regularly following up for the service at your customer care at Delhi and always they assured that our service engineer will come with in 72 hrs.

Sir, I have called so many times at your call centre[protected], [protected]) and always call centre executive assured fast service, but always their commitment has failed.

I have mentally harassed by your call centre executive and I want compensation for the same

THANKS

S.K Kaushal
HESA Pharma
vill. Bhatolikalan
Teh Nalagrah
Distt Solan
Mob. [protected], 30, 40

Whirlpool Sixth Sense Washing Machine — Worst Quality

Hi,

I have purchased Whirpool Washing Machine - Sixth Sense. It is almost 3 Yrs since I have purchased and in these three yrs the frequency of service call I have made is so high that a very good quality shouldnt. We have been facing so many problems, but we there is no body to provide an excellent service from company. I feel Whirlpool is one of the third grade service as well as in Quality in recent yrs. I would suggest better think twice before purchasing the products of whirlpool. Even the Customer Care is so bad that they have no positive response and the same with the service engineers, Overall the Servicing and also the spares of Whirlpool has become so in efficient thet it doesnt last long. Its hopeless buying such costly products of WHIRLPOOL. I am really frustrated of such an third grade product as well as an third grade service provided.

Thanks

Whirlpool — Worst After Sales Service

Hi,
I bought a Whirlpool Microwave oven in the month of April'08 and after 3 months had problem with the appliance and registered a complaint with the Customer Srvice on 9/15/08.The service personnel turned up on 9/30/08, opened up the microwave oven and said that a chip on a board had to be replaced and they would attend to it in a couple of days(they even did not fix back the screws of the back panel).Inspite of about a hundred phone calls to the customer care they have still not come back to replace the same as on 11/26/08.
Even t'day when i call them the cust.service exec replies that they are working on it and will get back with the details in a couple of hours.
I feel this company has the worst after sales servicing.
I am contemplating about going to Consumer Redressal Forum to get the refund for the microwave.

I bought a A/C Magic Cool of whirlpool. I agree that their is a magic in it because A/C without cooling.
I am also permanent customer and my permanent customer id is 4841774.in previous one year the service people of whirlpool change my A/C's compressor two times and now my A/C is doing another magic it produces so much sound, my neighbors complaints me that please switch off you’re A/C. Sir please advice me what to do. Is their any way that the company replace my A/C.

MOST HORRIBLE PRODUCTS AND EVEN MORE HORRIBLE CUSTOMER CARE AND AFTER SALES SERVICE. SINCERE ADVICE TO EVERYONE>> PLEASE DO NOT FALL IN THE TRAP.

I am not sure if you have any system of customer care you carefully note everything on every occasion your system is approached but every time without any result. If you don’t have a recall value of your customer does not give a toll free number to waste customer’s time.

I requested for my Ac wet service on 17th April I was told that on 18th April it will done. Again I was called up on18th April they said tomorrow will be done positively. I was planning to buy 2 more AC’s for my house for the quality of the product “BUT SERIOUSLY THINKING OF SOME OTHER PRODUCT BECAUSE OF QUALITY OF SERVICE WHICH DOESN’T EXIST”. As a protocol I am giving my email id and Telephone no. knowing that nothing will happen. You can very well understand what sort of mental torcher I am going through.

Regards
SK Sengupta
[protected]
[protected]@rediffmail.com

we bought a new 2 ton split ac one month back. we had problem from time of installation .there was a wire missing in the package. two boys who came for installation bought some wire from the nearby shop and installed the machine.from that time there is no cooling effect. after repeating the complaint for more than a month they sent a person who knows a liitle not able to answer simple question that we ask.customer care is very poor and there is no e mail address too to launch a complaint. we have burnt our fingers buying a whirlpool product, and i advice everyone not to buy one

hia,
i bought washing machine last year. yesterday i had a problem with the machine. i called to your call center they didn't reply me properly and after 35 hrs. the call center person give me the number of service center. i was ringing them from last 30 mins. the ring was going on and nobody ans. the phone. and sfter that i call back to call center they put me on hold for 25 min. and then said that service center gonna call you. there is one person name krunal (at ahmedabad) gave me call and also put me on hold for 20 min. now i am strugling from last more than 50 hrs. and your service team not ansering me properly. so can you plz help me out from this problem & take some action against krunal or the service center at ahmedabad who misbehave with me. i'll wait for your positive reply.

worst ever service ever seen in consumer durables. The service personnel are haughty. Their corporate e-mail contact is bogus. all mails are returned. DO NOT EVER BUY WHIRLPOOL. TELL YOUR FRIENDS AND RELATIVES NOT TO BUY THIS COMPANY'S PRODUCTS

A pathetic after sales service by Great Whirlpool India Ltd all over India. Products are poorly designed but made sales through hectic initial advertisements in the media. I have suffered from last FOUR years not only in Delhi but in Mumbai and Goa too.

I bought a A/C in March 2009. From last 6 days, I continuouesly called my dealer for servicing but there is no possitive response from him. I don't have toll free no of Whirlpool where i can lodge the complaint for service related issue. Please suggest what to do.

Hi .

I bought a Whirlpool Genius Refrigerator (MODEL. NO.A212369 E700, Sr.No. INCO[protected] on dated 22.04.2009 from Selection Center, Nagothane, Tal.Roha, Dist, Raigad after one month found that one wheel of Refrigerator was not proper than I raised a complained and your engineer came at my home and as per his recommendation Refrigerator was replaced but the Refrigerator witch was replaced are not checked by your persons and send my home without checking when I was start the Refrigerator found that Refrigerator is not working (Not Cooling) I raised a complain at your service center com. No.8500 and your engineer was visited at my place as per him the compressor of refrigerator is failed due to this the refrigerator is not giving proper cooling the matter was also discussed with Mr. Ajay but the matter is still pending .
Please suggest to me how come it is possible that the top classes company refrigerator is failed within 5 to 6 days and after 15 days of complain no action taken by your side.

You’re requested to please look the matter and replace my refrigerator as early as possible.and Please give me replay .

It is my bad luck I purchased a Whirl pool AC. I purchased a Whirl pool A C mastermind 1 ton capacity in April 2009. It stopped working 0n 25 th 0f August. I complained but no one cares to attend to my complaint. I am going to consumer court shortly if no body turns down in another 1 weeks time.

I have purchased one Whirl pool double door fridge 220 liters nearly 4 years back, after 1 st year itself it found rust on the body, we complained it to your service center they simply made a visit and charged Rs.250 as inspection charges for telling that it is "rust" on the fridge's body. ( that is what the complaint we registered with them and we are not expect this kind of product quality from the company like "whirlpool".After that 2nd and 33rd year also we got problem with the fridge (you go through your customer service record. And now it is found that water is filled in between the wall wall of body. And we discussed this with your service provider, they said that it is because of the manufacturing defect The whole unit has to be replaced. So I am requesting you do the need full at the earliest
Antony
My Phone Number [protected], Ladn line[protected]

Greeting, From Erika.

My name is Erika Muna The only daughter of late Mr James Muna a cocoa farmer and the late adviser to Alassane Ouattara winner of the last year presidential election in Cote dIvoire, who died on, 23Th january 2011, after a suspected assassination by some uniformed military men loyal and sent by Laurent Gbagbo.

As a matter of fact, I am the only daughter of late Mr James Muna.And i know about the money he deposited Here in Cote dIvoire, He deposited the sum of ($4 Million United States dollars).

My late father handed over the documents of this deposit to me before his untimely death, Now as he is dead, I wish to seek for your partnership to assist me to move this money to your country for investment and also scuerd a student visa for me. This is 100% risk free a
bossanassy: nd I will give you 15% of the total amount involve.

Once i hear from you now, I will send you the full confidential details of the deposit as a good partner that I can trust to assist me and transfered this money out from here. Can I trust you in this transaction? If you receive this letter, kindly send me an e-mail ([protected]@hotmail.frs) ignifying your interest including your most confidential telephone numbers for quick communication. Also your Picture for more trust. This transaction is risk free hence we can perfect it within few days upon your readiness am presently now in United Nation Refugee Camp in Cote dIvoire and i will like you to reach me now for more details.

Sincerely,
Erika Muna

Repair of refrigerator

Never buy whirlpool products there after sale services are very bad

Mr Natarajan

Why don't you get support from consumer forum? At least an advise can be seeked for redressal of your grievance. They definitely help.

Regards

Whirlpool Refrigerator — Very Very Poor Service

Hi,

I bought whirlpool refrigerator one and half years before with 5 years AMC.I have complaint one month before regarding door problem. Till now I'm not getting positive feed back from service center.

Kindly do the needful to get a prior service from whirlpool as soon as possible.


Service Center
[protected]
Mr.Srinivasan,
Chitlapakkam,
Chennai.
Mobile No: [protected]

Regards,
Kandasamy P
263, 3rd Main Road, Tamil Nadu Housing Board,
Valachery, chennai - 600 042
Mobile No: [protected]

I agree with Mr.Natarajan on the way Whirlpool service department handles service. Whirlpool has service association with M/s Sai Services, and i reached the call desk at[protected] for reporting the problem with My Washing machine..An Engineer turned up and inspected the product and start marketing about a cleansing agent powder. I asked him to prescribe the name of the washing machine cleansing powder, the engineer still forced me to but the stuff from him. I relented, and for the last two months i am struggling with Whirlpool in terms of service handling. In my opinion Please do not buy whirlpool, i do not know anything about how services are offered, but with whirlpool it is pathetic.

Whirlpool Refrigerator — Poor Cooling

Sir
I have purchased a 310Lit Whirpool Refrigerator from one of their authorised dealer in Ahmedabad about a year back and it was working OK. However recently we observe that there is irregularity in the cooling and the food products stored inside get spoiled.

I have made a complaint and in the first instance, I also have paid their engineers service charge and after a casual check up it has been reported that it is working and no apparent mistake is observed.

Again I experienced the problem of poor quality and Company's engineer made a casual visit and he has not done anything except feeling the temparature inside and promised to come again. All the while he was insisting for entering into an Annual Service Contract.

On a second instance also he visited and went back without doing anything. I have made three complaints on their centralised customer support centre ([protected]) and each time I got a nice talk of deputing engineer and setting right the problem, but in vain.

Now I dont know what to do? Is it a must that I should enter into an Annual Service Contract? Could you please enlighten me in the matter.

I PURCHASED A 180 LTR. WHIRPOOL GENIOUS REFRIGERATOR FOR TWO YEARS AGO. NOW WE OBSERVED THAT BODY OF THE LOWER PORTION RUSTED. IN THAT TIME WHAT WILL DO.

Sir,

Recently i have purchased both washing machine(automatic) and fridge(220 ltrs-double door). I might have made more than 20 calls and none have come for proper demonstration. Being a multinational Company product, the services should be apt and upto mark. We have paid a premium amount to purchase the product. The srvices to be provided shoul also be premium. But it is TOTALLY otherwise. Many of my calls have been recorded, what i understand from their internal system while lodging compliant/request for service, i kindly request the higher management to go through the same and undersstand the fact that how much harrassment your service station people have caused on me. It is really a very shamefull on the part of the Compnay if it is not aware of such instances.

Still i am waiting for proper demo for the products since i have put in my hard earned money to purchase the same and it is my right to have such demonstation as agrred.

Sridhar
[protected]

The refrigerator at my home is not working for last few days. I called their service center at least 10 times. Everytime I was told that someone will come within 24 hours to fix this.
So far nobody came and we are facing serious difficulty without a refrigerator. I expected better service from Whirlpool. But it looks like they are very insensitive to customer care.
So next time no whirlpool product purchase.

PLS DONT BUY ANY WHIRLPOOL PRODUCT - ITS THE WORST THING EVER YOU WILL GET INTO . I totally agree with with others, their service sucks - they have no consideration for the user and are busy only in promotional activities. I have had horrible experience when the engineer confirmed the time and then never turned up - when contacted after long wait - he sounded clueless and claimed he just forwards the complaint calls to his juniors. I contacted the custoemr care centre again and they assured that the engineer will be at my house in next 2 hrs. --but nobody turned up.

Our fridge is not working and we lodged complaint on[protected] after unable to contact them due to inaccessability of phone.Technician has come and changed the panel board and told it requires 24 hour to get cooled. But fridge did not work and again we contacted service centre the technician came removed the panel board fixed and told that there is compressor problem.But till date they are yet to repair. We have purchases in 3-2005. and warrenty exists.

Whirlpool Refrigerator — Whirlpool Refrigerator - Poor Service

Whirlpool India, Bangalore service is pathetic, I have been calling their service center since last three days regarding access cooling problem in my refrigerator. Everytime their executive tells me that engineer will visit today and no one has turned up till now. Earlier Apr 1, 2009 their engineer had came charged me which Rs. 280 and did some fan adjustment and said it will be ok. Again, the same problem existed so again their engineer visited on Apr 10 he changed the sensor and charged Rs 350. This did not solve the problem yet. Its 18th April 2009 and I have been calling their service center since last three days regarding access cooling problem in my refrigerator and every day they are telling engineer will come but no one turned up yet.

Whirlpool — poor cooling of refrigerator

Dear sir,
I have complain regarding Whirlpool refrigerator purchased in April, 2008. The detail of the same along with model no. is as given below.
My complain is that despite many visit by company's technical support group my refrigerator fails to work properly resulting in insufficient cooling of my system which result is spoiling cooked food, fruits and vegetables within 12 hours. The company even during the warranty period refused to address this problem. Many visits by the local vendor did not bring any change in the functioning of the refrigerator. I would request for replacement of my refrigerator or I will be forced to file a case against the company in the consumer court within a forthnight.
Detail.
Name- Prem Ranjan Sinha
C/o. Late Gorakh Nath Sinha
Gorak Nath Compound
Boring Canal Road
Patna-8000001
Mobile No. [protected]

Model Name : WHIR 310L Elite
Iceberg steel, Iceberg steel,
Invoice No.: AE/0066/2008
Model No.: 10919, serial no. INA[protected]

Regards,

Prem Ranjan Sinha

Hello Sir,
I am Modh Krushnakant Jayantilal, Live in 22, Shalin Society-1, Vavol, Gandhinagar( Gujarat ).
we have to complain for refrigerator cooling auto defrosh green switch.This switch is not working in altime and totaly switch is off. we had complain in Pravin Electronic ur Dealer. Pravin Electronic is Not a action in our complain. we have 4 time complain in ur Dealer. we have not a satisfaction in ur dealer and product. and last time complain in ur authorised service center in ahmedbad. but authorised person in my home is behaviour is very poor ur answer is very poor.ur person answer is we have dependent in ur company whirlpool . please sir we have a complain for cooling switch is replace and give me a new switch. we have a purchase a Refrigerator whirlpool 200 Ltr and Dated[protected].in ur Dealer Pravin Electronics, Gandhinagar.( Gujarat )