Whirlpool India Complaints & Reviews

I had purchased a whirlpool ac three years back in the name of Amar saxena. My ac is having a problem of the faulty remote panel,i have been complaining since the last 2MONTHS and there has been no response and no one came to change, my complaint number is-GBO[protected].more than 100 calls have been made to your customer care but we always end up with false promises of getting the things done within a few hours..
I request for a immediate solution within 48 hrs otherwise i would be left with no option but to move court.

Hello,
I have paid-up for the AMC renewal in Mar 2011 which is up for renewal in Aug 2011 for Whirlpool automatic washing machine, but have still not received the welcome kit. I do not even know whether the AMC has been renewed for the next two years or not.

Additionally despite repeated reassurances at time of collecting advance AMC, address has not been updated.

I had tried following resolutions -
1. Talked to customer helpline no, but they just asked me to call Gurgaon number.
2. I put a mail through to [protected]@whirlpool.com, but after several back and forth wherein I furnished them all details including scanned copies of the application and receipt, now I am not getting any reply from them for last 2 weeks despite repeated rejoinders.

So beware of taking AMC from Whirlpool or their servicing arm - Serco.

Rgds.

I purchased Whirlpool refrigerator in Feb 10. This refrigerator not getting cool since 15 May11. My repeated calls were not responded on 15th. Engineer,finally,came on 16th and changed RELAY and charged Rs 800/-. On 17th a recurring and loud noise was heard from the compressor. On 18th on contacting the service centre, I was advised to switch off the refrigerator. On 19th the engineer came and replaced the compressor.The refrigerator functioned barely for couple of hours and at about 5.30 the same day the same noise was once again heard from the compressor. This time the engineer's advise was that the refrigerator need not be switched off as there are adequate cut off devices in built in the refrigerator. Thus, I have been subjected through this ordeal which also resulted in avoidable wastages of food items,raw fruits and vegetables.
I would urge the Whirlpool Co to ensure that I get my refrigerator duly repaired free of all hiccups at the earliest.

I HAVE PURCHES SEMI AUTO WASHING MACHINE MODEL NO 11820,A-7.2H KG,AFTER 3MONTHS MY DRYER IS NOT WORKING,COMPANY SOLVE MY PROBLEM,BUT NOW MACHINE IS CONTINUS LEAKEAGE OF WATER BY THE DRYER.
THEN I CALL THE CUTOMER CARE NO[protected] AND SMS WPL TO58558 NO,BUT NO ANSWER .CUSTOMER CARE ALL TIME HOLD MY NO.

KUSAL DUTTA
SNIGDHA [protected]@YAHOO.COM

I'm an AMC customer for Whirlpool Elite AC (split) which is yet to end on 20/5/11. On 4th of May I called up their call center and placed a complaint regards to low cooling and one of their technician visited my place and filled gas to the outer unit and said if still I have low cooling, they might have to do a chemical cleaning to the AC.

9th of May I booked a complaint and interestingly the call complaint was closed even before any one visited my place. Again on 10th of May I booked a call regards to low cooling and Dry Ice formation at the outer unit and Ice sparks from the inner unit Complaint Number "CN[protected]". Its been 10 days now, no one has turned down to my place. I have called several times to your call center and the service center and the only response that I receive from them is "I would place a reminder immediately and somebody from our team would call and visit your place today" I'm still waiting for someone to visit my place and service my AC.

My end verdict on Whirlpool AMC is service is a useless, I would never ever buy or recommend Whirlpool products!!

Mahesh

If you are planning to buy split air conditioner please do not buy whirlpool I bought Split AC 6 months ago. There is no problem with AC but the Installation is very poor (condensate water comes inside the room from wall unit) and spoils curtains & wall for that I complaint so many times but there is no response from Whirlpool finally I arranged out side party to do installation again and I paid again 1500 Rs for same so kindly if you are thinking to buy be ready for poor after sales service.

We have made a complaint of air conditioner which is Under Warranty right now of whirlpool Company on their customer care no.[protected], and recieved complaint no. GB-[protected] on 30th April 2011, This air conditioner was purchsed on 23/5/2010 from Impact Enterprises, AG-7, Aditya City Center, Vaibhav Khand, Indirapuram, Ghaziabad, against Invoice no. 1066 for Rs. 18600.00 , who sells their products.

As we were told that the PCB of air conditioner is not working & will be replaced in 2-3 days time from a company's servicemen, we are continuously making phone calls on a daily basis but their is no response from the Company and we have to live without Air conditioner in this scorching 44 degree celcius heat.

We feel That our total money is wasted in buying this Company's Product & feel harrased, due to this not attending complaint my wife is now suffering from Severe fever.

We demend justice.

Some of the Company's person contact no. to whom we are in touch from 30/4/2011
Mr. Ketan - [protected]
Mr. Dubey - [protected]

Thanking you,
Regards,
Ashok Kumar Jain,
203, Mahagun Mansion, 1/4, Vaibhav Khand, Indirapuram, Ghaziabad, (U.P.)
[protected]
[protected]@sunrisepackaging.com

Sir,

This has referance to my mail dt: 21 April, 2011 and also 03 May 2011. I am repeating the mail because there has been no response from your side whatsoever. This attitude of yours greatly emphasizes the fact that WHIRLPOOL INDIA is presently THE WORST company that I have encountered so far as far as after sales services are concerned. Since you are not interested in providing the service as required, kindly have the decency and courtesy to respond to my mail atleast.


I have a whirlpool Iceberg dlx 310 lts Frost Free refrigerator (Model No: 10190 Serial No: INA[protected] purchased on 05/05/2007 from Wheels and Wares, Shillong. The fridge stopped working around 6 months back. Complaint was given to your service engineer stationed in Shillong (Mr. J.K. Singh - [protected]).

Till date he has changed all the main parts - relay, fuse, timer and the thermostat and I had to pay all the expenses ( cost of material and labour charge) as demanded. Unfortunately, the fridge has not worked ever since. On repeated enquiries your service engineer always says that the parts has been sent by the company and is in transit. However, none of the parts that he has changed so far has provided any solution to the problem. He has finally said that since the fridge is old, the company has stopped manufacturing spare parts.

Your Guwahati office is no better. They had promised to send one engineer, but unfotunately it seems that the engineer is still in transit alongwith the spare parts. This is the pathetic condition of Whirlpool India.

I feel that I have made a very grave mistake in purchasing a Whirlpool fridge. I should have gone for tried and tested brand such as LG as suggested by others. Be rest assured that Whirpool brand will never again enter my house and this goes for all my contacts , be it now or in the future.To top it all your customer care service is pathetic. There has been no response from their side so far.I hope you acknowledge this complaint.

Regards

ARIFF HOSSAIN
Shillong - 793001

I have been purchased Whirlpool Refrigerator dated-13.5.2011 from Reliance digital Retail limited Vishnu Enclave, 229 NSC Bose Road Kolkata-700047 and I have requested them that next day morning Kindly give me demonstration because that’s my new flat no one is staying there and Iam waiting there for the company people for demonstration but after waiting long time when I have called Reliance digital for demo person. They have told me the person will going shortly to your residence / some time they have told we will call you later / some time they have told me that demo people will called you / some time they told me wait we try to track the demo people / some time they told me is it demo will going to happen today / some time they told me demo person is very near to your house.
Trust me they have harassment me like this way and for the nessacary requirement I have called them several time. It’s a very bad experience for me.
I have also requested a Refrigerator stand but till date I have not received the same. No one from the store has bother to call even every time they told me within 5 minutes we call you. But sorry to say no one call me.
Even I have written in the demonstration copy that there is a complain inside the refrigerator there is a dent and I have written on dated-14.5.2011 in the job sheet but till date I have not get any call from Whirlpool service center. Yesterday & Today I have called to Reliance digital for to know about the service I have requested for subject the inside dent first 3 / 4 call no proper reply & last time when I have called them they told me very loudly and very roughly that when the stock will come we late you know there is no exact time when I will get the service and I asked them what about the refrigerator stand they told me that will come on that time.

Now this is the way you handle your customers it’s the way they behave with their customers. Then sorry to tell you the business will going effect for certain employee you have in your stores.
It’s really heart me for your behavior.
Iam waiting for your reply regarding the concern.
Thanks & Regards
Surajit Guha
M-[protected]

We are using a whirlpool washing machine. I had a complaint mentioning that it was not working properly past 8 months but the person who came for service was more interested to sell the trolley which is situated for the machine as well as scale gone powder which is used to clean the machine inner part. We bought both the things but our problems still not solved. It’s almost eight months our problem is in machine showing E-1 error every time they came and change the circuit board and they said it’s got rectify, but after one wash we facing same problem. We complained Customer Service, workshop and as well as Mr. Rafiq (+91-[protected]) area manager also till date there is no solution.Realy Whirlpool Company is very disgusting.

My name is aniruddha Patil
adress-c/o Nishikant jamsutkar,chaitanya nagar,kuwarbao, ratnagiri,maharashtra,pin-415612
Whirlpool refrigerator
Model No-DC1955
Sr No-[protected]
[protected]@rediffmail.com

I brought new refrigerator on 18/01/2011, in march mid its compressor was faulty because of that refrigerator was not cooled.so i register a complaint inservice centre( Chiplun office -Dist-ratnagiri,maharahtra) company service engineer came & replaced faluty compressor with new one,be still freeze is not cooling well.Again its compressor is faulty.Company service engineer suggest me that this model number is faulty you replace this refrigerator with new one.
I realy suffered a lots of problems from whirlpool. I want new freeze.How new one freeze could suffred this compressor problems.
I have registered complaint in whirpool(chiplun office) but no buddy pickup my phones.
Kindly take necessary action for them.

I have notified a complain in Whirlpool customer care for my AC not working properly in morning at 9:00 am on 14th May 2011 and requested them to get it fixed on priority. Customer care promised me that you will receive a call in 4 Hrs and same will be fixed within 24 to 48 Hrs.

Till 15th May 2011 evening 5:30 pm neither I received any call nor any one visited my place to fix the complain , during this period I made several calls to customer care and the engineer they have assigned and everyone is just trying to allot new timings for visit which is never met.

As a responsible citizen I would request you to take proper action against them for all false promises and my mental trauma so that customer care can take a lesson and companies should understand the responsibilities towards their customers.

Should you need any kind of my assistance , please feel free to contact me on below mentioned details.

Best Regards
Ritesh Shekhar
[protected]
ritesh.[protected]@gmail.com

Hi,

I want to register a complaint against Whirlpool - Dealer, GURUJI electronics in West patel nagar for cheating.

Bought a Water purifier RO,dealr has taken the complete amount and product not yet delivered,given 100% complete case payment.now dealer has stop responding to calls also.

Whirlpool company sucks,dealers sucks and top of it Customer care is good for nothing

when i called at customer care to log a complaint against this dealer and report th insidance,even the customer care dint speak properly and used bad language " aap illogical baat kr rahe hai" and bangged the phone.

such people should be thrown immediatly out from the market.

please helo as my money is stuck and product has not yet been delivered.

no one is responding,please help

thanks
Kiran
[protected]
Dwarka New Delhi

Our complaint was attended by authorised service centre Uttaranchal Refrigeration Haldwani throuth service engineer Mr anil khati on 15.4.2011.A sum of rupees 200/- as service charge was paid vide receipt No A 8378 .to Mr Khati.We were assured that the filter problem is resolved but while using the machine we find that the problem is persisting as such.Reminding him on the phone our complaint is still unattented.
The above machine is only twoyears old being used by a small family of 3 members.A poor after sale service was never expected from such a reputed company We hope that our grievances will be taken seriously by the company at earliest.

DEAR SIR

I HAVE ORDER TO STARCJ A WHIRLPOOL MICROWAVE WITH ORDER NO.[protected] DATED 17.4.2011. COMPANY DELIVERED THE MICROWAVE WITH INVOICE NO.[protected] WHICH I RECEIVED THROUGH COURIER ON 20.04.2011 EVENING . WE FOUND SOME GIFTS BROKEN IN THE PRESENCE OF DELIVERY PERSONS AND INFORMED IMMEDIATELY TO STARCJ IN THE PRESENCE OF THOSE PERSON AND ASSURED TO EXCHANGE WITHIN 8-10 WORKING DAYS BUT NOT KEEP THERE PROMISE. WHEN THE DEMO PERSON CAME OUR HOUSE TO GIVE DEMO THEN HE TOLD US THAT MICROWAVE IS NOT IN SAFE CONDITION TO USE FOR FAMILY. AND HE FORWARD THE COMPLAINT TO ENGINEERS OF WHIRPOOL INDIA. ENGINEERS ON VISIT AGAIN CONFIRMED IT DEFECT AND SAID US TO SOME PARTS OF NEW MICROWAVE WHICH IS NOT YET USED EVEN AFTER PAYING THE FULL AMOUNT ON DELIVERY. HE ASSURED TO VISIT AGAIN AND REPLACE THE DEFECTIVE PARTS. BUT TILL TODAY NO PROPER SOLUTION HAS BEEN PROVIDED TO US AGAINST THE COMPLAINT NO.CH[protected] (URGENT) EVEN AFTER 25-30 CALLS MADE BY US FROM OUR MOBILE WHICH CAN BE VERIFIED FROM MY BILL DETAIL. THIS IS THE ADDITION COST WE ARE PAYING AGAINST ADVANCE PAYMENT MADE TO COMPANY ON DELIVERY. CHILDREN AT HOME ARE FEELING TOO SAD ON THIS EXPERIENCE OF DEALING THE STARCJ AND WHIRLPOOL COMPANY.

PLEASE GIVE THE JUSTICE AND HELP THE CONSUMER

UMA SHARMA W/O SHASHI BHUSHAN
MOBILE NO.[protected]

I think no one in Whirlpool is bothered about the customers and it is only the sales which matters a lot for the company. I am really upset with the kind of service support provided by the Whirlpool. I have been calling the customer care no since morning today and even was kept on hold for more than 25 minutes one time but no one is responding to the calls. It is very shameful for such a big company.

I am having an AMC for Air Conditioner and this is my third compaint in just less than three weeks for the same issue and i am unable to understand what kind of service support you are providing to the customers. My first complaint was registered on 22nd April and AC was delivered after 5 days and it run for one day and started giving the same problem again. Then it was taken again 1st May and delived on 4th May and it worked for less than a week and now again it had the same problem.

I think you should not have any objection if i will take this to the consumer forum for redressal because no one is showing the responsibility from the company. Your service dealers are giving the priority to the customers from whom they have to get the money and ignoring the other customers.

Pls treat this as a serious lapse in your service support and am hopeful that you will look into such issues faced by the customers and ensure better customer support.

I request all other to be very careful while purchsing the products of this company. The service support is worst and they do not have the capable people to resolve the complaints. They should sack all the service employees of Delhi.

Big shame to this company

It is not even 1 year that , I bought Whirlpool Split AC and its got malfunctioning before warranty period.


I raised a complaint by calling customer care.and its in Pending Status for almost 1 week .

I am frustrated and disappointed by the same and routine answer " We'll call you back in MAX 1 hr"
finally( on 8th day) a service engineer comes and say that PC board got damaged and Remote is not working .I Need to replace those parts it seems.

They analyze for about 2-3 days and say that this occurred due to Voltage fluctuations and Phase changes.

They installed a stabilizer for this purpose of voltage fluctuations and now that is not working properly and finally AC got effected.

Customers do not prefer a AC , which doesn't even fulfill the Basic Requirement.

This is not What I expected from a Big Brand company like 'Whirlpool',
Is this the way you completed 100 years , just by selling products and just not bothering about customers,after that.


Currently, My warranty period is not expired and I got this problem.

I would say, Please pick up your AC and return back my money (or) replace with a new AC set

Dear Sir / Madam,

I have purchased Whirlpool Refrigerator 300 liters model Proton (three door model) from your authorized seller M/S Vasanth & Co, Pondicherry on[protected]. We come across cooling problem in the middle & bottom compartment with in 3 months o[censored]sage. The Refrigerator was used for only domestic purpose & not for commercial usage.

Purchased on :[protected]
Bill no. : [protected]
Value of the Refrigerator: Rs. 23300/-
Model :300Proton 3Door DLX

We logged a complaint to the local service centre and they attended the problem. They didn’t disclosed the nature of the problem with me. They insisted to use Stabilizer & they have stabilizer which is exclusive model for Whirlpool fridge. We bought the same from them and installed on[protected] through their tecnician it self.

The Stabilizer Model : Duro Max DMN-VX13505
Cost of the Stabilizer :Rs.2200/-
SR No.CN[protected] Dt.[protected]

Within 4 to 5 days o[censored]sage, the same cooling problem was faced in the refrigerator and logged complaint again with Vasanth & Co & service centre. They came and replaced some components inside the freezer area and made it to work.
SR No.CN[protected] Dt.[protected]

Again 4 to 5 days o[censored]sage, the same problem was arised in the refrigerator and logged complaint with Vasanth & Co & service centre. They sent another senior technician to attend the complaint. This time, they replaced heater in the freezer area and assured that no problem will come here after.

SR No: Not given for further complaints.

After one weeks of the usage, again the cooling problem was noticed. The freezer is cool enough but the middle & bottom were not cooling at all. All the items kept inside were rottened. We have logged complaint with Vasanth & Co & service centre on[protected]. They did not attend or responded for my complaint. Every time when I call, their reply is that the technician is on the way to attend.

What is the average Life time of Refrigerator?
I want to know your refrigerator life time.
What is the MTBF period of your Refrigerator?
Is the Proton model Refrigerator is Validated?
I took wrong decision while purchasing your product. Please take back your fridge & return my money back.

Dissatisfied Customer

A.Moorthy
[protected]
[protected]@yahoo.com

HELLO,
I BOUGHT A SPLIT AC 0.8 TON OF WHIRLPOOL ON 20.6.2008 FROM A LOCAL DEALER IN LUDHIANA WITH 4 YEARS WARRANTY OF ITS COMPRESSOR & 1 YEAR WARRANTY OF REST OF IT'S PARTS. I REGULARLY SERVICED IT FROM A COMPANY,S AUTHORISED SERVICE CENTER.
LAST WEEK I GET IT SERVICED FROM THE SAME. AFTER TWO DAYS OF SERVICE IT WAS NOT WORKING PROPERLY AS IT IS NOT GETTING COOL.
I COMPLAINED FOR THE SAME TO THE SERVICE CENTER. THEY FORWARD ME TO THE SERVICE MANAGER MR. NIRMAL SINGH. AND THEN TO THE D.S.M MR. PATHANIA. THEN I CALLED TO THE CUSTOMER CARE[protected]. ALL OF THEM HAVE THE DIFFERENT QUOTES FOR THE CHARGES OF THE COMPRESSOR. SOME ONE IS TELLING ME FOR 2600, OTHER ONE 2400, THE OTHER ONE 1850+SERVICE TELLING ME THESE FOR THE GAS FILLING CHARGES FOR THE NEW COMPRESSOR.
BUT THE MAIN THING IS THAT I HAVE PURCHASED IT WITH 4 YEARS WARRANTY OF ITS COMPRESSOR & I AM NOT GOING TO PAY FOR THIS AND FOR ITS GAS ETC.
AS THERE PRODUCT IS OF LOW QUALITY , SO THEY HAVE TO PAY FOR THAT ALL.
PLEASE HELP ME TO TACKLE THEM. I WILL THANKS YOU ALL TEAM.

Hi,

I have registered a complaint with local office of Whirlpool for a beeping noise with my refrigerator FF-350 Elite (model). The refrigerator light doesn't light up as well when the door is opened. The local agent visited us and said that a board needs to be replaced and that he would work with the Whirlpool to get it done. It has been two months and the agent is unable to help and he puts the blame on Whirlpool for...