Whirlpool India Complaints & Reviews

Respected sir/ Madam,

We have purchased Whirlpool washing machine Model: White Magic PRO XL 800H on 10/10/2009 from Sony Mony Electronics show room in Parle west. There was an offer of free 6kg Surf detergent on purchase of the washing machine which was suppose to deliver with the machine.

However it’s been 2 months from the purchase of the machine we have not received any response from the dealer even we have chased them on number of occasions they keep on giving false promises that it would be delivered to us as soon as possible. When spoken to branch manager he mentioned they are facing problem from the Whirl pool company and every time dealer promises to get back on it but on instances what so ever we have received call from Sony Mony with regards to our complaints.

Kindly take our complaint with regards to the dealer Sony Mony Electronics LTD, with no proper response and neglect of customer repeated complaints. Every time it was false promise given to us, failing to keep their words. Looking forward for your help and advice.

Kind regards,
Ramesh T Vikam

Sir,



I am extremely sorry to inform you that in a period of less than a year I observed multiple cracks in the inside door of Whirlpool Refrigerator,(Genius) 19 Royal Model No.,11260.,Serial No. In c08 444666 which I had bought from S.S Electronics,Piparia Silvassa on 11.11.08.



I accept that I lost an opportunity to ask you for either repair of defects or replacement of defects as the defects though developed in june, 09 but noticed and complained after the expiry of warranty period on 24.11.09.The development of defects in the product of Whirlpool within the warranty period is absolutely the matter of great wonder and disappointment.



My failure to take an advantage of warranty period to have registered my complaint in time is not what causes my concern but the fracture of faith in the product of Whirlpool does necessarily cause my anguish and annoyance.



Anyway when I registered my complaints with Whirlpool complaints centre I was asked by a person, who visited my house and confirmed the complaints but remained silent over the probable reasons of defects to bear the loss and pay an amount of Rs, 1600 for the change of defective door.



In what way do you think you can help me?



Regards

Shyam Ranjan

Apar Industries Ltd.

Silvassa (D & NH

To ,

The Manager,
Whirlpool India
Faridabad.

Sir,
We have purchased one WM-WM-WHPL-6.5KG-650H-FATL-BLACK on dt. 02/10/2009 from your NEXT RETAIL SHOP - Faridabad.

I am really very surprised about the quality of Whirlpool Company because between 15-20 days your service person has visited 2-3 times but problem is still there. We are facing the problem from very first day.

We will never accept this machine, So we are requesting you to replace the machine immediately. Please find enclosed the Bill copy of this machine.

My Complaint no. HR [protected] dt. 28/10/2009

Thanks

Babu Ram

dear sir
this is just to bring into your kind attention about the pathetic AMC service provided by the co.
I have a semi autometic washing machine and have a comprehensive AMC policy.
when I was called up by your exucative to take the amc, I was told, If I take this Comprehencive Amc policy , it covers the entire machine as insurance.
Now, whenever I call for any problem , your engineer comes and after verifying, the first thing they say that the particular parts which is damaged is not covered. then again I nedd call up different persons and then the part is covered . why so? recently I made a complaint ( no dl[protected]). It was complaint of spin tub break shoe. agiain , the engineer told that this not covered, then after negotiation he agreed to do but told only I have to pay for the break shoe which cost around Rs 50. my question is why I have to pay when my AMC covers the entire machine and more of all nowhere in the policy it is mentioned that 'these...these .. particular parts exclude the policy'. the amount could be even Re 1 but why they ask money.
however he did not attend my complaint and it was closed without being solved.
kindly do the needful
regards.
Gora Chand Das
[protected]

I purchased a front loading Neo sensation whirlpool washing mechine on 18/07/2007 (model no 1055). During a vacation rat entered into the mechine and made some holes, therefore when I came back saw water is leaking and mechine not working. I posted a complain in aug/sept 2008 (i unfortunately did not remember the initial complain no) and the service engineer took some effort to clean and told me that it need some part to be replaced and will take about 3/4 months to get and till then he made some arrangement so that the mechine can work in semi-automatic mode ( no heating, prewashing etc). After that I waited for few months and checked with the serive engineer and he told by jan 2009 replacement will come but nothing happened. I went on, then I complained to customer care on 24th March 2009 (com. no. 8424), engineer came and checked and spoke in Telugu which i did not understand, only he somehow explained that earlier service engineer has left and he will do something soon. But after that I made several calls and in the meantime warranty period is over but no body has turned up.

To
The Managing Director

Dear sir,
It is to inform your good self that I had purchased a double door refrigerator, make- Master mind,model no:10881,serial no:INA[protected], graphite colour from Great eastern,102,Diamond Harbour road, Kolkata 34 on 02/04/2008.
Soon after its purchase the lower main door stated making sound when it is opened or closed,
The same has been brought to the notice of your service person vide service request no:KL/[protected] after inspecting the door the replacement of door is being suggested by your srervice person.
Regarding this matter several conversation has been made with the customer care/service persons but all in vain, every time the reply I got is the door is out of stock or the availability to be checked at store.
Almost 19 Months has been passed, It is really very shameful to mention that f Whirlpool could not managed to replace a door.
Now only option left is to approach to consumer forum to get the work done.

Thank you
Goutam Chakraborty
[protected]

I purchased Whirlpool Fusion R27, 260 lit refrigerator Model 11729 (Sr. No. INA[protected] from Agents Corner, 661/A, Deccan Gymkhana, Shivajinagar, Pune 411004 on 7 Nov 2009.

From day one the LED lamp on top of door is not functioning. This was informed to M/S Agents Corner immediately.
On 15 Nov 2009 engineer Mangesh Nankar visited my home just to explain working of the fridge. He said mechanic will visit to find out. Mr. Kasim visited after 2 days & said that battery was defective & was not in stock. Battery had to be ordered from Whirlpool factory. Mr. Kasim again visited on 20 Nov 2009 with a fresh battery. Battery replacement did not correct the problem. He said wiring was defective and machine will be replaced with a new one. He said factory representative will call me by 23 Nov 2009 & inform me when the machine will be replaced.

Till 25 Nov 2009 Mr. Kasim or any one has not called me to let me know about replacement refrigerator.

I have made at least 25 phone calls to Agents Corner, Whirlpool call center & service center but haven't received a response.

I live most of the time in USA & purchased Whirlpool product because I use Whirlpool products at my US home.

I am totally dissapointed with Whirlpool India, its dealer & service. Its call center is of no use to any one.

Even today (1st Dec 09) I have not received replacement refrigerator.

I hope you will help me in resolving this issue immediately

Sir ,
I purchased whirlpool Air conditioner 1.5 ton on may 09.there is problem , a small light is always blinking.I have complained so many times,.they once came with board which is not suitable for machine.
they say we replace a board but they did not do the same, there is extra sound in indoor unit,I have complained number of timer.
this time i blieve that they come for service.thanking you sir.
address; v.kamaraj, 40E1 old thanjavur road, mannargudi, tiruvarur,.
mobil no,[protected]
t

The Manager
Whirlpool

We bought a whirlpool refrigerator model no. 8124 almost 4 years ago and it's still in extended warranty period. I made a complaint 45 days ago to dealer, Authorised Service Centre. They didn’t come and, it was our job to keep on reminding them to have a look at the refrigerator and see what’s wrong. Finally we had to refrigerator to the service centre due to their lack to response. They had our refrigerator for the past 45 days and they didn’t bother to repair it and whenever we inquired they kept on postponing to the next week. It’s not yet repaired and we don’t have the patience to wait for another month. So, I request you to make necessary changes in the servicing of refrigerators and show little enthusiasm in repairing our refrigerators.

From
Jose Prasad

The copy of the complaint I had given to the company is as follows.I waited around 1 month for getting service from the service team. The worst experience ever!!!!!!!.


Sir,

My name is Joseph.P.J and I am using two whirlpool products like Sensation Neo fully automatic washing machine and Purafresh DLX water purifier.I have purchased the washing machine on 11/06/2008 ( In the invoice my name is as Joy ;as a christian i have two names) and I was 200% satisfied with the performance of it!!. It is still working without making a complaint. I am proud of that.I was also satisfied with the customer service team in alappuzha that time.That is why When a requirement arise for a water purifer I prefer to buy Purafresh DLX on 15/01/2009 from the Same dealer,goodmorning enterprises( That time it was a new product in the market but because of my confidence on Whirlpool I prefer that).It worked for a month perfectly.The quality of the water was superb!! I was also happy with that. But after one month the problem starts. it tooks around 1hour for getting a glass of water and sound of the machine has been changed. Then I make complaint to the Alappuzha service station. The technician was my neighbour and within one hour he visited my house and cheked the product and said to me that it was a problem of the outside filter and asked me to buy a new filter..I bought a new one by paying money without using my warranty benifits. Then it worked for 2 more days.Then the same problem started. So I made complaint several times by calling the phonenumber[protected]complaint numbers were 7071,7671,,8052 ( I think so))I got telephone from Chennai and Cochin and they told me that our Customer service engineer will visit ur place shortly. But no one came to our place except the technician with the franchisee owner. They replaced one internal filter and other components by using my warranty.Then it started working but the taste of the water has been changed. I again made complaint and they told me that it will take some days to get the water taste u expected. but nothing has happend .It doesnt make any complaint for the last 2 or 3 months.only problem was the taste and the automatic power cut off.Anyway I adjusted with that.
Last month I got a telephone call from the Alappuzha serviced station that as per the company free check up ;company enginner will visit ur palce and check the product.I took leave from my office and waited for him. But nobody came to my house.

Day before yesterday It makes complaint again.The product is working and not getting water.I informed the service station and the same technician has visited my house. He tried 3 times and still the complaint persists.Today morning I called 60008558 and registerd a new compaint again .Compaint number was 8287 and they had given me a customer satisfaction code ( code number 965).I informed everything again and asked the customer relation executive to send a new technician whio can solve my problem.He told me that he will refer my complaint to his senior ofiicer and i will get a permenant solution for my compalint. I am waiting for that.

In my openion the technician coming to my home is not properly trained. He doesnt know anything about the product and the components.
I suffer a lot because of this problem.I know that the problem is a simple one and with the help of a proper trasined technician I can solve it. But who will help me?
So pls try ur level best to solve the issue as the earliest
My product details are as follows

Model: P-5200R( IN[protected]
Model code :10770
Manufacturing date: 14/9/2007
serial number:KRA:[protected]

My mobile number is [protected]


Thanking u

Joseph.P.J

Sir,
I, ANKAN ROY, son of Mrs. TAPATI ROY, state that my mother Mrs. TAPATI ROY had purchased a whirlpool 20 ltrs. magicook microwave oven on 27/08/2009. It’s turntable motor was found to be not working. A complaint has been made to whirlpool customer care number. The compliant no. is KL[protected]. A service person had come after that but with a old motor, when we told him that he supposed to replace bad one with an new motor, he told that he will come only when he gets a new one. From that time it’s more than two months no one came. Even after repeated calling to customer care also nobody has to replace it. Our microwave oven is kept unused till today.
This is a situation we have never expected from a reputed company like whirlpool.
We being customer only expect the justice to our hard earning money that’s all.
Thanking you,
Customer Name:- Mrs. TAPATI ROY.
Address :- 6, Bijoynagar.
P.O.-Naihati, DIST.- 24 PArganas(N)
WEST BENGAL -743165.
Ph No.-[protected]
Mobile-[protected] Your’s faithfully
Ankan Roy
Email ID:[protected]@yahoo.com
Ph No.-[protected]
Mobile:[protected]

I had bought a Whirlpool refrigerator from Viveks in Koramangala (Bangalore) on 4-Dec-04. It is ‘450 Litres Ice Magic’ model.

The repairs done on this refrigerator in chronological order is follows:

S. No. Date Particulars Amount Spent
1. [protected] Replacement of PC Board 3600
2. [protected] Service Charge 300
3. [protected] Replacement of PC Board 3600
4. [protected] Service Charge 300
5. [protected] Replacement of PC Board 3600
6. [protected] Replacement of Compressor 3200
7. [protected] Gas Charging 1300
8. [protected] Service Charges 250
9. [protected] Replacement of PC Board 3600
10. [protected] Service Charge 300
Total Spending so far 20,050


Initial cost of the refrigerator: Rs. 33,200
Amount spent on repairs over the last 5 years: Rs. 20,050

Overall Cost: Rs. 53,250.00

I am not too sure as to how much more will I have to spend on this refrigerator in future. I would like to know what is the remedy and how my grievances will be addressed.

Best regards,

Chari Murli

Dear sir/madam,
hello!this is Sonal parikh from ahemdabad,gujrat.i bought whirlpool magicook 20g(elec) at diwali dhamaka from homeshop18,product code was 11776.my cst no.is[protected].my order no. given by this company is[protected]. i got this product after making calls to your company. after i recieved microwave oven i have called so many times to call center of homespe18 for my starter kit but to my surprise different people are giving me different answer.finelly i talk to mr,manu. he said that he is senior executive and he will personally look after this matter.he will revert back as soon as possible.tell me without starter kit how can i use my microwave oven?
why you people are promising so much when you can not solve minor problem like this?any ways,you are going to loose one custmor if you are no t solving my problem and failed to send my starer kit.in fact i will never buy anything from homeshop18,
with warm regards,
Sonal parikh,

I have entered into a Annual Maintenance Contract (including spares) for two years with the TVS Whirlpool Authorized service center and I have paid Rs.1689. I have lodged a complaint on 14.11.2009 complaining of mal functioning of the machine. Thereafter we followed up everyday with them but till the time of submtting this complaint nobody has turned up for attending the machine. This kind of lapse on the service front should be viewed seriously

Dear Sir / Madam,


This has reference to my very recent purchase of Whirlpool 260 litres Fusion New Royale Silver stribes (Serial No. INC[protected] from Sunny Sales at Ankleshwar (Phone no.[protected]. I write this mail to lodge a compliant on the performance and quality of the fridge sold to my by Whirlpool.

My previous expeience with Godrej piece was quite good and I did not encounter any single service requirement during its 9 year operation since year 2000.

I was basically looking for a more spacier fridge to replace my Godrej frost free 200 lit double door. I was looking for a premium product which satisfies my need for more refrigerator space with higher overall volume too. I zeroed in on the Whirlpool Fusion royale and I assessed it to be a premium category going by your advertisements positioning as well as the pricing which was a clear Rs 2000/ more than the price of competetive products.

However, I am sorry to say I am extremely disappointed with your product on the following two parameters:
1. I am not being able to use the chiller tray for storing milk as invariably the milk freezes making the morning process of boiling milk troublesome for my wife. I feel there is something basically wrong with your design as in whatever mode (High / medium / low) the milk sachet ends up getting frozen. We have to stop using the chiller tray for storing milk to manage the situation. I am not sure whether it is your technology lacuna or somethig wrong with the piece I have been delivered with.
2. The second big issue is on the "Cheapness" or rather low quality flimsy construction of your partitions / container holders / ice cube trays. I am surprised that a company like Whirlpool can stoop so low in quality to save few bucks and it looks like your choice could be like being "Penny Wise and Pound Foolish". An refrigerator being used in Indian kitchen should be rugged enough to last for say 10 years of its usage. However, going by your flimsy compromised quality (as I see it) it does not give me confidence that it will last long as the internals as well as the structure does not seem to be built for the weight of the containers it is designed to carry for the fridge of this bigger size. My previous smaller Godrej fridge scores over on this front many times over.

I request Whirlpool to look in to the above issues and give a solution which will make me feel assured that I have not made a wrong choice.

Looking forward to your response and resolution of my above problems .

Dear Sir,

I wish to complaint regart to the servie provided by the Whirlpool company(Chennai). from 10 days my washing machine is not working and i am facing lot of problem and i have called them many time in this no : [protected] no action take till date and no one is responding as well. I have taken AMC(Annual Maintance Contract) on extra cost and still no response i get till date.

Can you please take any action to solve this issue.

Regards,
Marilyn(Sonali)

From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: RE: Complaint
Date: Fri, 20 Nov 2009 21:01:20 +0530


REMINDER II





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: RE: Complaint
Date: Tue, 17 Nov 2009 16:21:22 +0530


REMINDER




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpoolindia.com; [protected]@whirlpool.com
Subject: FW: Complaint
Date: Mon, 16 Nov 2009 23:22:45 +0530


Sir,

We are not satisfied for your service past 27th Oct 2009. I have Whirlpool Fridge. This fridge under Home Care Plan from 3rd May 2008 to 2nd May 2010. My fridge was not working (low cooling) on

27th Oct 2009.


I am registering the complaint on your call centre complaint No. 55226 dt. 27th Oct 2009.

Your technician has come on 30th Oct 2009 he don’t understand the problem and not rectified.

He told come on next week and solve the problem. Till 3rd Nov 2009 no persons not come.




Again contact your call centre at 3rd Nov 2009, she told your complaint has been closed and

re-register compliant and given the new number. My new complaint No.4217 dt. 3rd Nov 2009.



Your technician has come on 10th Nov 2009. He is note done repair work, he find the problem.

He is told, I send technical person within 4 days, he had solved the problem. But till date no

persons not come.


Today (16th Nov 2009) again complaint to call centre. He re-register. My new complaint No.26970

dt. 16th Nov 2009.


From 27th Oct 09 to till date I contact on your call centre and mail to [protected]@whirlpool.com, no response on your side.




Still I am asking for your service ,If you not interested please cancelled the Home Care Plan. And refund the amount.

I am waiting for your reply.




With Regards,


Nagoor.
Ph.[protected].






[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject: FW: Complaint
Date: Sat, 14 Nov 2009 16:34:53 +0530

Sir,


Thank you your person come on 10th Nov 2009. He is not done repair work, he find the problem. He is told, I send technical person within 4 days, he had solved the problem. Till today nobody as come.

If you not interested please cancelled the Home Care Plan. And refund the amount.




With Regards,


Nagoor .
Ph.[protected].

____________________________________________________________________________




FW: ‏
From: S.T.Nagoor Mohideen ([protected]@hotmail.com)
Sent: 10 November 2009 11:22AM
To: Whirlpool ([protected]@whirlpool.com)


REMINDER 1



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject:
Date: Tue, 10 Nov 2009 10:20:13 +0530


Sir,

We are not satisfied for your service past 27th Oct 2009. I asking for refrigeration service still now your people not responding for me, still I am asking for your service otherwise I will go to consumer court.

This is last mail I sending to you. Give me proper response, I am waiting for your reply.

With Regards,


Nagoor
Ph.[protected].


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@whirlpool.com
Subject: RE: Complaint
Date: Fri, 6 Nov 2009 17:07:53 +0530

Dear Sir,

Thanks for your reply.

My Address
New No. 72 (Old No.109),
4th Street, Nethaji Nagar,
Tondiarpet,
Chennai - 600 081.

With Regards,

Nagoor
Mobile No.[protected]


[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Re: Complaint
From: [protected]@whirlpool.com
Date: Fri, 6 Nov 2009 15:09:14 +0530


Dear Customer,

Greetings!!!
Pls provide us your contact details(Address & Ph no) for further assistance.

With Regards ,
Sreeja
Home care consumer cell ,
Whirlpool of India Ltd.



S.T.Nagoor Mohideen <[protected]@hotmail.com> 11/05/2009 10:29 PM

To: <[protected]@whirlpool.com>
cc:
Subject: Complaint




Dear Sir,

I have buying Whirlpool refrigerator in 8th Dec 2001 and machine under Home Care Plan from

3rd May 2008 to 2nd May 2010. My fridge was not working (low cooling) on 27th Oct 2009.
I am registering the complaint on your call centre complaint No. 55226 dt. 27th Oct 2009. .

Your technician has come on 30th Oct 2009 he don’t understand the problem and not rectified.
He told come on next week and solve the problem. But till date no persons not come. Again
contact your call centre at 3rd Nov, she told your complaint has been closed and re-register
compliant and given the new number. My new complaint No.4217 dt. 3rd Nov 2009.

From 27th Oct 09 to till date I contact daily on your call centre, no response on your side.
Kindly sent the person and solve the problem. if you take the immediate action highly appreciated.

Home Care Plan Application Form-cum-Receipt No.: 085923
Cash Bill No. 2315 ( Sri Sai Services)
1st Complaint No. 55226
2nd Complaint No 4217


With regards,

Nagoor


[protected][protected][protected][protected]
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Dear Sir,

I have purchased Whirlpool Washing machine Model No. 650s booked on 11.10.09 from Patel & Co, Anand, Gujarat - . 388001

The Item received on 31.10.09 against challan no. 958 dtd 31.10.09 and invoice no. 129 dtd 31.10.09 of amount Rs. 14,300/- (Rs. Fourteen Thousand Three Hundred Only) and the payment has been made in cash. But the scratch coupon against Diwali Offer not sent by dealer. I have made so many telephonic conversations, but no effect was shown to deliver the same. The dealer told that the coupon was scratched, and I have to receive the Rebok watch, but I am not agree to accept the coupon which is already scratched by dealer/distributor. He has no coupon to deliver.

A letter through fax (No.[protected] has also sent to Corporate Office, they are trying to bypass me to another way. So many conversation were made, but I did not get any solution from anybody till now.

Moreover, the dealer has also assured for three year warranty, till now he did not give the warranty card.

Dear Whirlpool,
1. I am a serving officer of the Indian Defence Forces and I wanted to purchase a Whirlpool refrigerator through the Canteen Stores Department from one of your authorised dealers in the city of Barmer (Rajasthan).
2. As per the procedure I took a supply order from CSD Depot, Bikaner by paying Rs.19184 through a Demand draft for whirlpool Professional elite 310 litres model. I submitted the purchase order to the dealer M/S AK Chopra Electronics on 18 Sep 2009.
3. Before submitting the supply order itself, the dealer had confirmed that the refrigerator would be delivered within a week in the colour 'Carbon Black' as requested by me.
4. However, after waiting for 19 days, on 08 oct 2009, the dealer informed me that the refrigerator had arrived; but in the colour 'Titanium Grey' and not 'Carbon Black' as requested by me and as promised by the dealer.
5. On query, the dealer Mr, AK Chopra, replied that he was unable to get the refrigerator in 'Carbon Black' colour due to festival rush and asked me to contact Mr. Ankit at Jaipur CSD depot who on phone assured that he would get me the required 'Carbon Black' colour if I was willing to wait for 15-20 days. I agreed promptly and did not take delivery of the product.
6. But, even after repeated attempts to contact them and nearly a wait of 60 days I am yet to receive the product as desired by me.
7. I regret to inform you that I am deeply pained by this careless attitude of both Whirlpool, who claim to be the World's No.1 home appliance maker. as well as their authorised dealer towards their customers.
8. This is a sincere request from one of your customers to Whirlpool India to intervene immediately and solve my problem at the earliest.
9. The name of the authorised dealer is M/S AK Chopra Electronics, Barmer, Rajastahn. Contact.No.[protected] and Mobile. [protected]. The name of the concerned person at Jaipur is Mr. Ankit. Mobile. [protected]

with regards

Sqn Ldr N Guruprakash
room.no.k3
officers mess
Air Force Station Uttarlai
Barmer-344035
Rajasthan
Mobile: [protected]

Respected sir/madam,

we are purchase a whirlpool washing machine from M.A.Ethirajulu stores at chennai on 25th may 09. after purchising of two month we are opened the machine. but the machine was make noice and not rotating in load. so we try to call your service,but the line was always busy. so i gave complient at where we are purchased the machine.they gave of complient no:7761 on 5.09.09. after that executive visited,try to sove the problem, the executive told, you have one extra filter fix in the machine then only work the machine.so the executive asking Rs.1500 for extra filter.we said it's new machine,why we are pay for extra filter.the executive told,if you are give the money for extra filter,we solve the problem.again we raise the complient on12.11.09,no:20329.but no use.no one visited.so please solve the problem with free of cost.

Regards,
Prakash.