[Resolved]  Whirlpool India / Fusion Refrigerator — Machine needs replacement

I purchased Whirlpool Fusion R27, 260 lit refrigerator Model 11729 (Sr. No. INA[protected] from Agents Corner, 661/A, Deccan Gymkhana, Shivajinagar, Pune 411004 on 7 Nov 2009.

From day one the LED lamp on top of door is not functioning. This was informed to M/S Agents Corner immediately.
On 15 Nov 2009 engineer Mangesh Nankar visited my home just to explain working of the fridge. He said mechanic will visit to find out. Mr. Kasim visited after 2 days & said that battery was defective & was not in stock. Battery had to be ordered from Whirlpool factory. Mr. Kasim again visited on 20 Nov 2009 with a fresh battery. Battery replacement did not correct the problem. He said wiring was defective and machine will be replaced with a new one. He said factory representative will call me by 23 Nov 2009 & inform me when the machine will be replaced.

Till 25 Nov 2009 Mr. Kasim or any one has not called me to let me know about replacement refrigerator.

I have made at least 25 phone calls to Agents Corner, Whirlpool call center & service center but haven't received a response.

I live most of the time in USA & purchased Whirlpool product because I use Whirlpool products at my US home.

I am totally dissapointed with Whirlpool India, its dealer & service. Its call center is of no use to any one.

Even today (1st Dec 09) I have not received replacement refrigerator.

I hope you will help me in resolving this issue immediately
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Wirlpool/Fusion — To be Replaced


Last four months back I have Purchased one Wirlpool refrigerator, from MODASA, GUJARAT which is having a problem of door locking. Inside the fridge there is the birthplace of insects. No food can be stored inside it due to a pungent smell, spoils it all.
I have repetedly complain to the Dealer as well as to the Wirlpool Company, for replacing the unit, which is of no worth.
Therefore please look into the matter and take neccessary action for the replacement.


Whirlpool Refrigerator fusion — Refrigerator is not working

Our refrigirator is not working from 3rd november and we have bought it from 6 months only.
We have complained in your Customer care on this number-[protected],from there we got a message
and we got a SR no.-ah[protected] we got it on 5th november.We sent them a reminder another time on the same no. and they told that they will inquire and send anyone but no one came.So we want you to send anyone immediately to solve our problem.My name is-Anilkumar Thakkar,Bajwa,Vadodara,

Whirlpool Refrigerator — NEED REPLACEMENT

I have purchased a whrilpool refrigerator on 29 Jan 2011 (Model No. 12172, Serial No. [protected]) from the dealer Kankunnath Home Appliance, Trithala-679534, Palakkad, Kerala. Within six months the Compressor became damaged and replaced and now it got a gas leak and the technician says it is repairable. How can I trust the product up to 10 years if it is damaging continuously. I have paid 14000.00 to buy this refrigerator and I really need to replace the product as soon as possible. Looking forward to get a positive reply from your side. Thanking you.

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