Whirlpool India Complaints & Reviews

Whirlpool AC — Brand new AC not working even after replacement twice

I bought a whirlpool AC from M/s sahil traders Krishna nagar Delhi (model number WAWR18G10 and serial number[protected] on date 05/09/2008) the said air conditioner has been replaced twice by the company but still the model which has come to me is not in working conditions, the above mentioned transaction has caused me a loss of business and resulted in five non productive days of working for me, after repeated calls to the vendor (m/s sahil traders) and the company helpline numbers no response has been given to me, all i have is a complaint number mentioned in the subject, as a result of this transaction i do not want to risk my business and take a whirlpool product anymore, as i would not have the time resources to pursue this kind of a complaint again, hence i would now not like to replace the AC but want my amount refunded and get a piece installed from a reputated company which serves the customers better and also makes products which do not collapse even without working .

Whirlpool Ac — Not Service

I purchase a AC (Split 1 ton) from Shri Ram Trading Co., Kosi Kalan Distt. Mathura (U.P) 1 year before aur apni service ko do sal ke liye extend kara liya. mera ac[protected] ko kharab ho gaya, kafi kahne par bhi koi sunwai nahi ho rahi hai. Shri Ram Trading Co. ke Mr. Bhola ne mujhe 3 No. diye[protected], [protected], [protected], Sabhi No. band milte hain. koi sunwai nahi hai.

Mr. Bhola Jo ki Kosi Kalan Town mein Whirlpool ke dealer hain, Public ko bewkoof banate hain.

Wo commission ke chakkar mein jhoot bolkar warranty extend kara deta hai aur paise kha jata hai.

Saare no. Bekar hain.

Whirlpool Customer Care bahut kharab hai

Jai Shri Krishna !!!

Whirlpool Master mind — not received free gift

Sir
I have purchased a whirlpool master mind DLX STL TITANIUM 3S/4S on 27/03/10
videcash bill no CS/TNR/14570 for Rs.14,266.67. while purchasing it they said a free gift of couple reebok watch then came to cash counter after payment they said stock is not there.

After this I had been to your shop on03/04/10 and enquired one staff said it is availabe and anohter staff said he has verified there is no stock.

Please be specific whether we will receive the free gift or not because it gives so much of frustration to me, then please hereafter be clear to your customer whether you have stock on free gifts. Please reply. My mobile no.[protected].

Thanks and Regards

S.Srinivasan

Whirlpool AC — Bogus FREE Reebok offer on Whirlpool Mastermind 1.5T Royale III AC

I had the most horrifying purchase experience on buying Whirlpool Mastermind 1.5 Tonne AC from Dawar Enterprises, Galleria Market, DLF Phase IV, Gurgaon. I was told that on buying Whirlpool AC, I would get a Reebok shoes voucher for Rs 3500, which can be redeemed at some specifc Reebok stores in Gurgaon. The Voucher mentioned 3 stores in Gurgaon, where these shoes can be availed (MGF Metropolitan Mall, Ambience Mall, Signature Towers). On reaching the Reebok store at MGF Metropolitan Mall Reebok Store, I was told that the Whirlpool offer shoes are not available on their store. On showing them the voucher, where there store name was mentioned, they finally admitted that yes you get these shoes maybe in next 15-20 days whenever stock is replinished. On asking them I would like to complaint against thsi behaviour, they shunned me and told me that they cannot help and I should contact Whirlpool.

On contacting the dealer from whom the AC was purchased (Customer care no od Dawar[protected] and[protected], I was told they cannot do anything and I should contact Whirlpool.
This is a classic case of fogetting the customer after the sale is over. This is pure BOGUS FREE REEBOK SHOES OFFER FROM WHIRLPOOL.

Whirlpool AC — Bogus Free Reebok shoes offer with Whirlpool AC

Dear Customer Care,

I had the most horrifying purchase experience on buying Whirlpool Mastermind 1.5 Tonne AC from Dawar Enterprises, Galleria Market, DLF Phase IV, Gurgaon. I was told that on buying Whirlpool AC, I would get a Reebok shoes voucher for Rs 3500, which can be redeemed at some specific Reebok stores in Gurgaon. The Voucher mentioned 3 stores in Gurgaon, where these shoes can be availed (MGF Metropolitan Mall, Ambience Mall, Signature Towers). On reaching the Reebok store at MGF Metropolitan Mall Reebok Store, I was told that the Whirlpool offer shoes are not available on their store. On showing them the voucher, where there store name was mentioned, they finally admitted that yes you get these shoes maybe in next 15-20 days whenever stock is replenished. On asking them I would like to complaint against thsi behaviour, they shunned me and told me that they cannot help and I should contact Whirlpool.

On contacting the dealer from whom the AC was purchased (Customer care no of Dawar[protected] and[protected], I was told they cannot do anything and I should contact Whirlpool.

This is a classic case of forgetting the customer after the sale is over. This is pure BOGUS FREE REEBOK SHOES OFFER FROM WHIRLPOOL. Would want now shoes to delivered to my house as you cannot expect customers to travel again for 15 KMs to find out the non-availability of shoes.

I am surprised on the Marketing team of Whirlpool as they have not even planned for stock availability of Reebok shoes in the market before rolling out the offer. More surprising is that the Reebok stores also not briefed properly on the offer. What a waste of Marketing spend...

Regards
Sameer Yogi
[protected]@hotmail.com

I completly agree with your comments. just would like to add that, this situation is not only for Gurgaon showrooms, but for Noida/Ghaziabad/Meerut showrooms also. Everybody does the same thing.
How stupid this company is.

Same case with me...iam from TRIVANDRUM...the dealer even charged rs 350 extra fot the gift coupon and when i went to the show room for the shoes they said its out of stock ts been one month since...
and even i cant reach the customer care from the whirlpool URL...this is the response iam getting
Transaction failed. The server response was: 5.7.1 : Relay access denied...

yes same here I bought aviator 1 ton, they told me that I will get the shoe coupon in a week but it has been more than three weeks still the dealer is saying he doesn't receive the coupon from whirlpool so I have to wait for another week.

This is true at Bangalore as well. Bought the Whirlpool equipment from Total Mall, Airport Road on April 17, 2010. I was told that the Reebok shoes voucher is not in stock and promised to call me when they get it. I followed up on Phone and visited the store every week and after making a lot of noise, got the voucher on Jun 14, 2010. But, now, I am being promised the list of Reebok showrooms in Bangalore since then and I am yet to get one!

i also puchase the 1 tin AC and get a coupan with the payment of 350 extra and still i dnt get shoes from any of the showroom

Exacly same here... whirlpool is really a cheating company. in a city like delhi too, after i got the voucher, i have travelled from delhi to ghaziabad n noida but all i get iz a smile n the same reply "sir, they are still not in stock"

some of the dealers have sold the coupans and hence you cannot get the coupans easily. and even if you get...a battle after battle starts. Whirlpool people must understand that the shoes they are giving are not actually free...it is added in the company margin.

Whirlpool Ac — Neglectance in providing service

Rajesh Takyar
A-263, 1st Floor, Vikas Puri, New Delhi-110018

Its been an month that I made a complaint for my Whirpool AC. Their executive visited once and informed that the PCB is not working therefore we need to replace that with the new one. And after that nobody visited us for fixing the problem despite of taking repeated follow ups.

It is extremely frustrating to make complaints and take follow up from them all day. All they know is making false commitments and delaying their responsibilities.

The complaint number is DL[protected] and we made the complaint on April 18, 2011.

Magicool AC

Problem faced during installation of AC, the technicians are not helpful and trying to fool us by charging unnecessary money for installation which is otherwise free, they leave the installation in between and now even after spending money on my product i am able to use it.

Whirlpool/Washing Machine — Non-receipt of washing machine (Sensation Elite 6.5Kg)

I am compelled to lodge a complaint against your poor customer service regarding non-receipt of washing machine (Sensation Elite 6.5Kg under exchange offer with existing AWM310 model) from your side after payment the exchange value. Last three/four months my family is severely suffering without machine, the u/s not getting any co-operation from your side. Mr. S. Mazumder of Kolkata office handles the case, till date the u/s not getting any help. Few days before he agreed to supply the machine on 24.12.2007, but he did not. Today, after query he responds that the good machine is not readily available, he took 7-10 days more to supply the machine. Please ask the Kolkata office to take it as urgent and arrange to send the machine within this week.

With regards,

Sadhan Chandra Das,
Sejuti, A-402, Santiban,
7, Uma Kanta Sen Lane, Kolkata-700030.
E-mail address [protected]@gmail.com
[protected](M).[protected](R).

Whirl Washing Machine (Sensational elite) — Machine is not working for past two months

i bought a Whirlpool wahsing machine (Sensation Elite - front lOaded) in pondicherry vasanth & co in 16th April 2007.Two months back my machine was not working. I logged the complient in the service centre(pondicherry). complient number is 16270. one of the service engineer(Mr.Mani) came and check the fault and he doubted that there was a problem some board. And he asked me to bring the machine to service centre by our own cost. Then i phoned to service centre and told the machine is still in warrenty period and why your are not take responsible for rectify the machine. then next day he came and removed the board from the machine and took it for repair. after a week i phoned and enquire about the fault. He said the board was not yet ready because parts are not available. Then i contacted one of the employee who is working in Thirubuvanai Whrilpool unit, Pondicherry and told my problem. He arranged one company employee to lookafter the fault. He identified Heater coils also go out, pend in the drum, etc. And he removed the heater coil and took it for service. By this way, two months is over. Last saturday i called the Service centre(pondicherry) and asked about the repair of the machine. One of the service engineer(Mr.Mani) and his supervisor said that the authority of servicing machine is taken by the Company (pondicherry unit) and said that they are not responsible for that. The way they repled, is very much hurted me. Till now my machine is not rectified.

I donot know why the service engineer people responding like this. If Whirlpool have a Brand vaule then 22days are too much for arrangement of any parts. Moreover the production unit is located in my home down itself(Pondicherry). For this case they are taking 2 months for identifying and repairing the parts, I am just wounder what about the people in the other parts of the india.

From this above, the whirlpool or service centre are not interested to continue the after sales service, so that company is harassing the customer.

I hope that you will look into this issue in another two days and rectify my problem.


Regards
Sundaramoorthy.

Whirlpool Washing Machine — Not Working Properly

Dear Sir,

I have purchased Whirlphool Washing Machine Model No F65 from Spencer hydeper MArket, Mursheedbad on 28/03/07. the machine is under warranty for 2 year and we are compalining to company from 14/05/08 complaint no. HD[protected], again complaint HD[protected] dated 07/06/08 as it was a manufacturing problem and company has not fitted balance weight in machine and it was vibreting like anything from the day first. there technician Mr. Srinivas visted my place 07/07/08 to attend complain dated 14/05/08 after almost 75 days and said that we are fitting the weight balance as it was missing and not fitted by the company. Mr. Srinivas Cell No. [protected]. due to delay is responce from company to attend the complaint the plastic part of the body got damage to due vibration and for the same again we have done compalint No. HD/[protected] dated 07/07/08 the same date when Mr srinivas visited us.

Again the same complaint was made on 02/08/08 HD[protected] and the same is still opened no one has atteneded the same.

Now issue is the machine is under warranty and it stoped working since 26-11-08 and we have complaint to call centre phone no.[protected] and discussed with Mr.Krishna and he assured me to solve the problem by 29-08-08 at any how but today till 1st Dec 2008 no one has turnup. Today morning also i called up AP Head service Mr. Naresh on his cell [protected] and he assured me to check and reply withing 15 minute but he also not reply me back. it seems that company doesn't want to provide after sales service to customer.

I request Deccan cronicle New paper to print this issue and help me out.

With warm regards

Juzer Madarwala
1-33-67/T2 Mohammed Manzil,
RTC Colony, Trimulgherry,
Opp. RTC Bus Stand
Secunderabad 500 015
Cell No. [protected]

Whirlpool - Washing m/c — Not working properly

sir,
I have telephoned my 1st complaint on 03/11/2008.The complaint for Customer ID BG/C/0807/32973 dated 26/11/2008 was attended on[protected] after lot of chasing the higherups.Again the washing machine failed on[protected] & I have telephoned 10-15 times from 26/11/08 to till .The machine stopped rotating and again.The service engineers come and go without resolving the failure.For want of a spare part the washing machine is not attended.
The service engineers are not presenting the copy of the service report whenever they come for attending the failures .This creates a doubt on the genuineness of the service personnel and the quality of the service rendered by the service agency.
It is really a horrible experiance of having a defective washing machine in the peak of the rainy season.I would request the concerned authorities to look into this matter and arrange for a replacement as my washing machine is frequently failing and the service personnel are not able to attend.
Expecting your early favourable action.

With regards,
Manjunath.L
Land mark - SRI MANJUNATHA HOLLOW BRICKS
#107, 1st floor Nilaganga Nilaya
Nagadevanahalli, kengeri Satellite Town
Near St.Peter school.

Whirlpool Washing Machine — Washing machine Imbalance problem

Sir,
I had purchased Whirlpool fully automatic washing machine from shiva enterprises, bathinda(Punjab). From the day one it had problem of imbalance during spin while running the full cycle. we had complained many times to the company service center. they were unable to solve the problem and started passing time of guarantee by saying that companies expert will come from chandigarh or delhi. now the machine has come out of guarantee period and they have turned deaf ear towards our complaint. now the machine has stopped working altogether and nobody is responding. please solve our problem at the earliest.

Whirlpool Washing Machine — Washing M/C not functioning

The Semi Automatic Whirlphool Machine Code: 10428 and Sl No: INB[protected] is not functioning due to non operative of washing blades i.e., drum is not rotating and not taking load. Hence, it is requested to attend the problem immediately. Call me back for the information.

My washing machine is not working, Fault in the control panel is suspected.Please send the concerned person to rectify the fault at address below

P.K.Dey
2C Parijat,
plot no. 6, RSC-21
L.T.Road
Gorai-1
Borivali(W)
Mumbai-400 091

Whirlpool/Washing Machine — not working properly

Sir,i have a purchase a washing machine dated on 31/7/2010 from more mega store at indore.i did a complain regarding box( affix in washing tub)on 28/8/2010, engineer came and see but complain is still stand,another problem was creat after some time related to washing and timing timer,again i registered a complain again engineer came and replace some parts but problem is still stand.now i did more than 6 complain but could not proper response.sir i have losses(destroy) many clothes during washing.irequest to more mega store kindly change the washing machine they reused.kindly help us and give the solution.

dear sir we are living in hyderabad.amberpet we bought a whirlpool washing machine in vishakapatnam one year ago.it worths {16, 500} after our shift to hyderabad we have a leakage problem. we purchased it in sonovision code:ABS PO1876035 can we get home service in hyderabad.

I have purchased Wirlpool Refrigerator 300 LT(3D) Proton, Model 12116 DIX Sl. No INE[protected] on 15.05.2010 from the shop KAKOO TRADERS at Begusarai, Bihar (India). 15 day before, colling system stoped in opration. I have contacted service centre at Begusarai (Durga Refrigerators, Mob No [protected]). After checking, the Service Centre informed that there is likage in cooling wire at the upper shelves of the refrigerator and the parts are not available at their service centre. They will indent the same to Patna office for the supply of the parts. To day they informed that the parts is not available at Patna also and we are trying to manage the same.

We request you to please look in the matter and make available them the parts earliest for repair of the refrigerator. You may assume the uneasyness in my faimily for non functioning of the referigerator.

From - C. S. Jha, Bishwanath Nagar Road No 2 (House of Binod Babu) Begusarai State - Bihar India. Mob. No [protected] (E-mail - csj.[protected]@gmail.com) Mob No of Kakoo Traders - [protected]

worst after sales and service

Whirlpool Split A / C — Repair

Dear Sir,

We have lodged a complaint in the showroom of Neelkanth Electronics, Varanasi regarding our A/C which is not working properly on Tuseday. We have been comfirmed by the showrrom as well as we receive a phone call from their Delhi office that the srevise engineer will attend our complaint day after tomorrow i.e Thursday. But till date no one has attended our complaint.

Please look into it.

Thanks,

Prashant

Whirlpool Refrigerator — Refrigerator Cooling Problem

Dear Sir / Madam

This is to put into your notice that I have purchased a refrigerator 'Ice Magic 220lt' with a 6th sense technology serial no : INA[protected] purchased from Kohli Bros. 13A Prehlad Market DB Gupta Road Karol Bagh New Delhi – 5, Sale Tax No. lc/06/001721/17/1051 on 28th April 2002 . The same is under 7yr warranty. We are facing cooling problem since last 15 days. A numbers of complaints ( Ref. no.: PL[protected] dt 30th Oct 08, PL[protected] 06th Oct 08, PL[protected] till 11th Oct 08 ) has been made against the same. Your engineers (Mr. Nadim, Mr. Happy-[protected], Mr. Sandeep 66179999. (Service head)) came and scrutinize it as a gas problem. He refilled the gas & in turn charge us Rs. 2, 000 vide Punjab national bank cheque no 793819 dt 30-09-08. for the service provided. But the situation with the cooling remained the same. The process of refilling the gas has been done twice but there is no change in the cooling.

Now from last 01 week I am calling continuously & requesting your people to take some permanent action on the same, but we are not getting any positive response, rather they are only giving us excuses like:

1) Defroster has to be change
2) Might be a problem in compressor
3) It might be due to the choking of gas.

They are not themselves confirmed where the actual problem lies and seems like they are experimenting with our refrigerator and gaining in the knowledge rather than coming out with an appropriate solution.

I request you to please take some action on this on urgent basis & replace the same if there is no cure to the present problem as the refrigerator is still under warranty period,

I look forward for your support, failing which I would be forced to launch a case in consumer court against your company.

Regards

Rahul Gupta

i have face cooling problem

Whirlpool Refrigerator — Cooling problem

Refrigerator is not working and after the authorised dealer M/s Seethal Electronics Hyderabad - AP-India the condition have gone still worse. M/S Seethal Electronics telephone Numbers[protected] and 64583333 when tried they are picing up and puting down the receiver withoug hearing to any complaint. The mechanics who filled the gas when contacted says you do what ever you want we will not attend to. It is not known How M/s Whirlpool have appointed so poor Agent who do not have proper mechanics nor they have manners to talk to customers.

I have made a complaint to [protected]@whirlpool.com

Whirlpool — Cooling problem.

Whirlphool Refrigerator is not cooling properly The Purchase date of refrigerator is 11-Feb-2011.
I already registered the complains in customer care on date 28-April and complain no is DL[protected] but nobody is coming from whirlphool, that we register 2nd complain on dated 02-May-2011 and the complain no is Dl[protected] and i have five time call Custemer Care but no one is giving the response.

Regards
Virat Jain
[protected]/[protected]

whirlpool of india — Abnormal sound in compressor

Dear sir

We brought a new refrigerator and it was found a transit damage near compresser plot form and every start of the comprsser it will create abnormal sound and viration.

Model - mind 23 royal galaxi
INVOICE NO -[protected]
DATE -01/12/2010
PO NO [protected]

REGARDS

SURESHKUMAR.C
[protected]
[protected]@yahoo.co.in

wrong number — not copration for customer care executive

i am very disturb from airtel service i[censored] want to solve my problem plz call me [protected]


Devender rathore

Duro max — stabilizer doesn't work

stabilizer is not working. If you bi-pass stabilizer the refrigerator works otherwise doesn't work.

Direct Cooling Refrigerator — Terrible Service of Customer Care

Hi,
I have purchased a direct cooling refrigerator of SAMSUNG, from our dealer "Anandamela" on 17th May.
You can get the details, searching my name. My phone number is [protected] and [protected]. Kolkata.
Since I have purchased, i am facing loads of trouble, and the refrigerator has started giving problems like hell. it's not cooling at all.
Called up the toll-free number, as well as the STD number at 30308282 and [protected]. A technician came and attended, and after few tests, he told that he will again be coming after 3-4 days to see the final status. I have the name of the technician who attended.
Since then it has been almost 20 -25 days, he has not visited, not even bothered to call us at least.
I repeatedly called up the Samsung numbers requesting for a replacement, since many days. I remember the days on 29th August, 3rd september, 4th September, but I am really pissed off hearing that a call back would be arranged from our end, but still I am waiting for that lucky day to come. I can take a name of few like Pamela, Deepak Gupta and kaitanya, who has given false promises about a call back. Nobody responded. I have repeatedly told the customer care to contact us, and arrange for a free replacement of a refrigerator, that is tested correctly and working fine. It's a really pathetic service from Samsung.
I will soon move into the Consumer Forum Court, and would surely take up this matter on a priority.

Whirlpool AC — no service to ac even i made complaint regarding my product

my indoor unit is checked by a whilpool service engineer and told me that indoor unit has to be chaged due to extensive power supplied is taken by indoor unit.after that it has not changed so far.i had called them so many times but there is no response so far.

Whirlpool — Most unprofessional behaviour

There are two portions of the complaint:

1. Firstly whirlpool appliances have registered fraudsters to be there service centres across india, who are using the whirlpool logo to extract money in the name of spare parts and the very next day the entire setup vanishes . The Company has to be answerable for this and shoyld pay compensation the monetary losses.
2. I purchased a freezer 5 years back from Jaipur and today as i am based out of Ghaziabad, i lodged an complaint at the delhi customer service centre nos. for the repair.
The engineer arrived and said only on the possession of the bill from the vendor would he be able to apply the logic of warranty.
As the machine had a compressor problem and was very well within the warrantee period, he refused to rectify it for free just because of the bill.
I showed him the model no. reciept, the company boklet with the bar code mentioned, the serial no. etc which he could have easily found out whether the machine was under warantee or not.
Moreover, this machine was financed from GE countryide and the original bill as a procedure always goes to the finance company.
Today is the 2nd day my entire perishable items are lying outside and getting spoiled.

This is the most unfriendly, unproffessional and most negatively structured public company ever experienced.
I am complled to take a further action againt this company towards all the bothering and mental frustration this company has given me.

regards,

biswadeep.

Whirlpool — microwave

i had bought a whirlpool microwave almost 10 months back, , from the 2 nd month only there was a problem with the motor and the microwave stopped functioning. i had spoken with the customer care about this, more than 5 times during the following months . there has been only false promises and till now there has been no repairs . the warranty of the product is only for a year and it is due . how can a company be so irresponsible . if this had happened in the west the company would have got sued, in india why are they so lax about the service rules ? just because one does nt voice their problems, people are being taken for a ride .

i need some explanation and repair of the product .

Whirlpool air conditioner — No response to customer complaint

the complaint was logged on 24 Jun 09, morning and thereafter the regular follow ups are done with the customer care but till date no satisfactory response is been received.
Also none of the seniors have spoken to the customer as been committed by the customer care.

Request the intervention of some responsible and senior manager.

Dear Sir,
I am totally disapointed with the after sales service of Whirlpool.First they pester you to take AMC of their products and we pay huge sums of money for that. Once you have a complaint with the product, in my case an AC, then they show their true colours. I registered a complaint on the 24th June 2009 with their call centre in Delhi after my 2 yr old AC broke down.Today is the 30th june and I have still not recieved my AC. It took them 4 days after the complaint was registered to pick up my AC !! In this searing heat, the company had no sympathy for its customers.Repeated request fell on deaf ears .Now when I call them, they have a standard response...we are doing our best and hopefully by tommorrow your work will be done. I have heard this statment from their service centre many times.i am sure if I had to pay in cashn for the services, my work would have been done much faster.
Dr Nirmal Prim

Whirlpool Microwave — poor response by service centre

this is to inform you that the service response to my complaint has been pathetic. especially the serivce centre lady incharge by the name of Sunita, she does noit come on the line and is always busy. very bad response by her.

Frustrated Customer — Not getting Good Service.

I had to write this email message to my ISP. Please check!

Hi,

My name is Phil, I am your customer since 1 year, and know what I have experienced ? Every time I call your Customer Service Number[protected], they can not even note down my login username ? What is this man ? What am I paying for ? Why I am paying for this lousy and boring service where other ISP has more better service. My Internet Connection is very very much slower then Dial-up connection (not even getting 56Kbs!) sir! Thats where I came to know about your service. Please come and take your box from my terrace and remove your wires from my room.

Why are they ignoring their own Customers, they take huge amount of rentel every month and not giving good service.

My Whirpool 1.5 AC was default near about 4 months. I made a complain and Whirlpool service engineer visited my place at 16.06.2009. He agreed about my default and commited to replace my PBC Coil within fortnight. Till 26.08.09 no one arrived in my place and my complain was undue. I am suffering almost 3 months due to this negligency.

Whirlpool — Microwave Oven not working- poorest quality of service

I have a Whirlpool Magicook 25 lts microwave oven. When it stopped working, I lodged a complain with the Whirlpool call centre on 13th July 2009. They gave me a complaint number BG[protected]. Then after 2 days an engineer turns up. He checks and tells me that a part needs to be replaced. The part is not available in stock and tells me that it will arrive in a weeks time and leaves. After that no response from either the engineer or the company to update me about my complaint. I call them again on 5th of August. They again give me a new complaint number BG[protected] and I am told that I will be contacted by the service engineer. No one calls!! I am now fed up and call again on 26th Aug. They again give me a new complaint number BG[protected] and promises that the engineer will call on the same day. Well, guess what - the engineer calls and asks me if my Washing Machine is still not repaired !!! Washing Machine - where the [censored] did the washing machine come in the picture? I complained about my microwave not working I tell the engineer - please recheck with the call centre if they have forwarded him the right details of the complaint. He says he'll call me back. But, as expected from the pathetic and lousy company Whirlpool, no one cares to call me back to update me on the status of my complain. I am now completely fed up and want to talk to someone more responsible in the company that the stupid call centre associate. They don't give me anyone's number - they say they don't have it!! I ask if there is an email address where I can escalate the matter. They say click on Contact us link on their website. I do that and guess what - after filling in all the details it won't submit!!! What else did you expect you stupid, I say to myself. I call the customer care once again on 31st August, knowing there is no other way to contact the company. I explain everything to the customer care rep. She says she will make sure that someone will call me. I ask her if I can speak to someone senior - I am transferred to one Shyla Siddique . She too repeats like a parrot - I am really sorry, I understand your problem, I will make sure that service engineer will contact me today, blah, blah, blah...

I now decide to call the company directly at the number listed on their website in the hope that I might speak to someone but, again I kicked myself for my stupid thinking - no one picked up the call. By now, I am convinced that I trusted a company that is not trustworthy at all. I am writing this horrible experience so that people are aware how pathetic this company's after sales service is. Once you have bought the product you are pretty much on your own. Even a local grocery shop provides a 100 times better service than this third class company where you can;t talk to anyone other than the call centre.

DO NOT PURCHASE PRODUCTS FROM THIS COMPANY. THE COMPANY"S AFTER SALES SERVICE IS ZERO.BUY AT YOUR OWN RISK.

Whirlpool India/washing machine. — Complain against misbehavior and non-service of my purchased washing machine.

Respected Sir,
I purchase a washing machine of WHIRLPOOL company from the local dealer
no-FS60 on 28th January’2009. After five month a big fault arrive and
then I complain to local servicing centre, Durgapur, Benachity, West
Bengal, (Complain no-KL[protected]).First of all an engineer came to my
house and inspected the machine. After that he contact with Delhi
office and expressed all the details of fault of the machine to them
.Then he told us that Delhi office that they will exchange with the
new one. Delhi office of your company also told us that they
sanctioned to exchange with the new one. But Mr.Goutam Chatterjee of
Kolkata office (I don’t know who he is) told that he is not bound to
obey Delhi office and he will protect to exchange with the new one. I
am astonished with his misbehavior also. I am now helpless. I think
perhaps I make a great blunder to purchase WHIRLPOOL companies washing
machine, though I know the “WHIRLPOOL” is a big and famous brand.

So my humble request
please suggest me what should I do?

The detail of my
machine is as follows:

Model No:-EBONY classic (Black)
Serial No:-INF[protected]
Dealer:-FS60
Date Of purchase:-28.01.2009

Whirlpool Microwave — Whirlpool Microwave stop working

HI,

I have below microwave which I purchased in Hyderabad last year and since it has problem and more over since 20 days it stops working.

I have logged complaint many times and latest was 4th Jan 2010 but still my issue is not resolved after calling more than 10 times.

Please do the need full otherwise I am forced to take some other action


My Name- Ashutosh Pachauri
Mobile- [protected]
Land Line[protected]

We bought an A/C of your companyat[protected] in Gujarat. From the first day we were not satisfied with the cooling. Then we came to Ghazibad in UP. When we started the A/C the same problem occured. We thought of doing servicing of the A/C, the same problem occured. The A/C is working for 12 to 15 hours, still the room is not cool. We purchased it for Rs.25, 500. Please make a contact at [protected].

i agree with above complaints, i have been facing the same issue from last 1 month for a fixing a AC .
how many time you call the customer care you will have explain the same issue for atleast 30 min.
they are like kids working in a corporate office.
i spoke to several managers ( not sure if they are ) they even worst than these kids ( customer care),

i am trying to go consumer court, can any one guide me how to aproach.

hello everyone here
WELL THIS IS THE WORST COMPANY IN TERMS OF SERVICE.I HAVE BOUGHT A MICROWAVE OVEN FOR RS12000 WHICH GOT DEFECTED AFTER TWO MONTHS ONLY THE SERVICE CENTRE KEPT IT FIRST FOR TWO MONTHS AND THAN RETURNED ME BACK SAYING ITS OK NOW THOUGH IT WAS STILL DEFECTIVE, THAN I GAVE THEM AGAIN AND ITS STILL LYING WITH THEM AND ITS BEEN MORE THAN ONE YEAR AND THEY ARE ALWAYS MAKING EXCUSES SOMETIMES SAYS THEY WILL GIVE NEW ONE SOME TIMES THAT THE OVEN IS ON THE WAY.I HAVE VISITED THERE SRVICE CENTER IN MEERUT MY CITY OF RESIDENCE MORE THAN FIFTY TIMES, BUT THIS COMPANY IS SUCH A CHEAT THEY ARE NOT GIVING MY OVEN BACK EVEN.NOW I AM GOING TO FILE N FIR OF 420 AGAINST THEM AND A CASE IN CONSUMER COURT TO TEACH THEM A LESSON.
TRULY A LIAR LIAR LIAR AND LIAR COMPANY.THIEVES THEY ARE...

I bought a duromax stablizer vx1305 as suggested by the Whirpool engr on 24 oct 2008 and it's under warranty yet. My fridge was not getting on due to problem in stablizer and I lodge a complaint at customer care on 13/4/2010 and complanint
no is HR[protected] and the engr visited next day and said, put the fridge on direct supply and we'll replace the stablizer. And till date it has not been replaced and i have spoken so many times and got replied we don't have in stock.

I don''t know how you people are working. When the product are under warranty and you are not listening and when it goes out of warranty then what you will do, I don't know. And who will be responsible if something goes wrong in the fridge bços
running on direct supply.
I have spoken to Prakash 2-3 times Mobile No. [protected], not giving satisfactory answer and most of the tome doesn't pick the cell.
Personally so many times I went to Sec-16A Faridabad office. They said we are helpless.

Tell me what to do. I am fedup. and planning to highlight in the leading newspaper about your poor service and I would advise everyone not to buy any whirpool product.

Rakesh Kathuria
[protected]

To,
THE M.D
WHIRLPOOL CORPORATION.
Re. very bad misbehaviour and delay in attending to a complaint.

Dear Sir,
I purchase a 'WHIRLPOOL REFRIGERATOR' 220 Lt ON[protected]
Model No- 11902 From M/s SRI TRADERS, Sakchi, Jamshedpur, jharkhand.
it has following defect, The door is dented.
I, Therefore, requestted MR.SOM RAJ MOB NO -[protected]
Whirlpool employee but he also did till now has not turned up to attend to the
complain and his behaviour is till now very very BAD JUST LIKE A ...
THERE AFTER I CALL MR.ABHISHEK Mob No -[protected], he give me one
wrong phone number.
First time I call this phone number[protected] and
collect Mr.Abhishek and Mr.Somraj's mobile number,
I have registeres a complaint in call centre . Third time I am making this
complaint but no resolution has been provided as yet.

Please look into the matter & resolve as soon as possible. Just Imaging, if
same situation will be with you...
I AM REALY HEART AT THE BEHAVIOUR OF WHIRLPOOL STAFF(tatanagar)
THANKING YOU,

H.K.BANERJEE

I too have similar problems and now find myself saddled with a piece of pure junk. I have a 400 lit. fridge and in last two weeks same engnr keeps coming despite assurances of a senoir one. I dont think they have any snr engnr. The company is truely pathetic, I have been given wrong number when I asked for the escalation matrix. Their office is close tomine, it might be better to dump this on their doorstep and get another one.
I agree with all the comments written here and as the company is not responding, should their brand ambassadors be contacted? and then their film be bycotted?
This is India and that is why such stupid organisations thrive and are protected ( eg Anderson of the UCC)

What an idea sirjee...
Ajay and Kajol here we come

Whirlpool India — Misbehave and Services

Dear Sir,
On 15th June 2010, Tuesday, I lounged a complaint against a problem of cooling of my Refrigerator to the customer care. The service man came to my home and told us that there is a problem to the thermostat of our refrigerator and the thermostat need to be changed ASAP, I said OK! Than he told us that I will come tomorrow and change it, but please don’t switch ON! Your refrigerator till than. We switch off the refrigerator and put our all stuff outside or somewhere else. Next day we waited for long hours and found that guy will not come, than on 16th June, 2010, Wednesday, I called up the CC once again and ask them that where is your service man as I lounged the complaint yesterday and since than that guy has not come again for the replacement of the thermostat, than the CC guy told me that I just check out why that guy not reached to your home for the service. Once again no reply and the situation still same. After waiting for hour I called once again to the CC and ask the same, the reply still same and no reply. Than at the end of that day I finalize that now it’s too much and we need to call somebody else and change the thermostat, and I did the same, I really say I was in deep trouble and burst on Whirlpool as most of the food stuff was ruined and waste for me at that time of about Rs. 1000/- . Than on 17th June, 2010, today I called up the CC once again and tell them what your services is all about? And tell them the behavior towards customers is really very bad and I told them that this behavior is not good towards customers and please block my complaint ASAP as I rectify my problem my own and need not to send any one to my home for service, than he said I have already blocked your complaint and no one will go to your home for service. And you know what happened after that they told this to the service man and that guy still reached to my home and ask my mother to pay for the services, than my mother told everything to that guy what exactly was happened to us because of him, than that misbehaves with my mother and told her that if you call us again for complaint than I will teach you a lesson! This is how she came across a very absurd behavior through that . Is this the way you want to increase your business and services? Than I must say that this company is having a bunch of crooks who only wants to make money through wrong means. I am really upset with the services provided to the customers by you of without giving them service and ask them to pay for services, than must say “VERY WELL DONE WHIRLPOOL”. I must say that if I was at home I will kick that ’s ! He is lucky that he survives as he ran away after said that to my mother.
After I got the information from my mother I again called up to the CC and ask for the information about that , but they didn’t tell me anything and try to ignore my calls.
I am requesting you to give me the Address, phone no. and name of that ASAP. So that I can tell him what is a meaning of teaching a lesson to some one.
Now, I have decided that not to take any further services through you as what whirlpool is all about I know now.
I hope if you understand the situation than you should take serious action against them ASAP as these people are making money through bad mind and behavior.
This is my personal request to take action against them and If possible please find out who are those who tried to ruined the image of the company. Now as these things are happening there on regular basis so I have decided to get rid of the services and join other one ASAP.
Hope! You analyze my problem and take quick and effective steps towards this matter and provide me the information about that .
Regards,
Gaurav Rajput

Whirlpool — NO ONE CARES

Dear Whirlpool,

I bought Whirlpool/s/ac 1.5 T Aviator-PW.(CROMA[protected]/10/05/2010

The installation was shoddy, done by Croma.

The demonstrator from your company too pointed out.

The A/c stated making "KUT-KUt" noise , for which I request a check.

DL-[protected].

Yes Sir it'll be done today, Apologies definitely today, is what your customer care trained for.

Now do you really believe in repairing thing or just believe in numbers ?

If you have set up a customer care then ensure that customers are satisfied.

Or else like me people will regret their choice of Whirlpool.

I think good sense prevail and you set things right.

washing Model no 11582 . 7 kg dry linen wm pro 700s
Dear sir
Good morning
With respect to below mail more than 4 th time we are complaining about washing m/c no replay from customer care also
now the problems are as below
1. Abnormal sound while spinning
2. Programme stopped in between
3. While washing Drum was fallendown in the machine ( this problem as been attended with spare available with service engineer)
from february 4 complaints has raised Please take some action against the above said complaint and now today again complaint has been made after waiting for three days for service engineer complaint no.01319

washing Model no 11582 . 7 kg dry linen wm pro 700s

krishna

S.PILLAI IYENGAR DATED 29TH MARCH, 2011., CHENNAI.
OLDNO.45(NEW18), VENKATACHALA CHETTY STREET, TRIPLICANE, CHENNAI-600 005.


THE MANAGING DIRECTOR,
M/S WHIRPOOL INDIA LIMITED,
PLOT NO.28, NIT, FARIDABAD.


Dear Sir,

Reg: Whirpool Refrigerator, Model 11334 No INA[protected]Purchased on 16th
April, 2010, purchased from M/s Bagyaa Enterprises, Triplicane, Chennai-5.


With reference to the above I have to state that the above referred fridge was purchased by me @ Rs.19850/- on 16th April 2010. From the day one the fridge is giving so much trouble and your mechanics have come and changed some parts and made it to run. But to my unfortunate again the fridge is not making any cooling and again I have complained 5th time within an year of purchase for not working of the fridge. This time also your mechanic came and changed the parts and made it to run. I do not know how many days it will work properly. To make additional burden he has suggested and to change the stabilizer also and I have changed it. At a cost of Rs.2300/- for model DMN-VX-1305D (where the MRP itself Rs.2300) WITH OUT ANY CONCESSION IN THE MRP Rate. Where as all the other companies are extending concession from the MRP rate. Unfortunately the same Duro Max stabilizer is recommended by your company. I have already entered for 2 years AMC also.

In the light of the above I am informing you that there is some problem in the (manufacturing defect) in fridge what I have purchased, and all the time your service men are coming and changing the parts in the fridge and going with out telling the actual fact. Hence I am requesting you to advise your Madras Chapter to replace the unit
Before the expiry of warranty period which falls on 15th April, 2011. Other wise the unit
Will be surrendered by me to your Madras Office at my cost (free of cost) and I will go far new one from other brand like Godrej or LG.

I left it to your choice. Hope to take some decision as your Madras chapter is not all hearing and they are interested to push your products irrespective of the condition on the poor public.
Hope you will do some thing.

Yours Sincerely,


(S.PILLAI IYENGAR)
REMINDER and Final request




With reference to the above, I am pain to state that I have not received any reply from you. A phone had come from your office informing that the technicians will come and check the product. So far your man has to come.


I am pain to state that from yesterday night onwards the unit is not functioning even as suggested by your man to change the stabilizer.

In the light of the above, I am requesting you to change the unit by new one, as I do not want to keep show piece in my home at the cost of 20000/-, when the show piece is available for 50 rupees.

Hope you will advise to change the unit. Failing which as I return the unit will be delivered at your Madras (Chennai) chapter at my own cost on 16th instant and I will be forced to proceed thru consumer forum for the loss and constraint.

Thanking you,

Yours sincerely,

(S.Pillai Iyengar)
Chennai, 10th April, 2011.

PS: Incidentally the warranty expires on15th April, 2011.

I have made a complaint about my AC 2 weeks ago. Twice the call centre has closed my complaint without attending to it. Every time I phone, which has been around 10 times I am told they will surely attend to it in 2 days and to please be in touch with the service engineer. Then the service engineer switches off his phone so I cant get him. Then I call the call centre again and they give me the number of the Service Manager. When I call him, his phone is not reachable. The call centre robots keep telling me every time I call, "to have a nice day". Now tell me if this is not a fraud company then what is it?
Mallika Gulvady
Chennai

Whirlpool India — ac not cooling

Hi

My ac in not cooling even after sevral complain, these people are not rectifing it.

Extremely dissatisfied with the product and Service . I had purchased a Split AC Chrome of 1 ton, purchased last year in the month of July'10 . Within a span of 2 - 3 months, water started leaking from inside. The technicians came from Igloo Services and thereafter gas charging was done. I had asked them to replace the model, but they said that the problem will not occur again and in this case replacement is not required. Again today the same problem occured and when i contacted the technician, the same explanation was given to me. I am urterly dissatisfied with the product and if you see my record you will find that i am using your brand refrigerator, Fully Automatic Washing M/c and had 1 ton window AC which seeing the product quality, i further went for 1ton split. If thi s is the quality of product then, pls suggest how do i go for your product s again. It's my earnest request to replace this model with a new one since it is not even a year old and i am not satisfied with this defective appliance. I will not allow any kind of gas charging or any part replacement this time. Awaiting Revert at the earliest .

Contact Details;

Contact Person-- Aniruddha Das
Contact No# [protected] //[protected]

Greeting, From Erika.

My name is Erika Muna The only daughter of late Mr James Muna a cocoa farmer and the late adviser to Alassane Ouattara winner of the last year presidential election in Cote dIvoire, who died on, 23Th january 2011, after a suspected assassination by some uniformed military men loyal and sent by Laurent Gbagbo.

As a matter of fact, I am the only daughter of late Mr James Muna.And i know about the money he deposited Here in Cote dIvoire, He deposited the sum of ($4 Million United States dollars).

My late father handed over the documents of this deposit to me before his untimely death, Now as he is dead, I wish to seek for your partnership to assist me to move this money to your country for investment and also scuerd a student visa for me. This is 100% risk free a
bossanassy: nd I will give you 15% of the total amount involve.

Once i hear from you now, I will send you the full confidential details of the deposit as a good partner that I can trust to assist me and transfered this money out from here. Can I trust you in this transaction? If you receive this letter, kindly send me an e-mail ([protected]@hotmail.frs) ignifying your interest including your most confidential telephone numbers for quick communication. Also your Picture for more trust. This transaction is risk free hence we can perfect it within few days upon your readiness am presently now in United Nation Refugee Camp in Cote dIvoire and i will like you to reach me now for more details.

Sincerely,
Erika Muna

I agree with most of the complaints above. I had bought a refrigerator for Sanklecha Brothers Pvt Ltd in Jodhpur..Even after 10 days of the purchase no one came to install that and the dealer did not respond to the requests... even the company has not responded to the complaints made to them...extremely irresponsible conduct and they claim to be world class company...think before you buy their products...M. S. Rathour [protected]

I am too fed up with the services of he company . I have logged a complaint for my fully automatic machine which is under warranty on 13th Aug 2011. They said you will receive a sms regarding the problem and engineer will contact you within 2 hrs. though the entire day passed nobody called up and nor i did receive a sms.when i called customer care next day they said the we were closed yesterday that why nobody contacted you. I can't understand why can't they tell me this scenario on the same day when i logged the complaint.
Now on 14th Aug engineer came to my place after so many calls and has broken my inlet pipe.
and said as it has been broken i will come to your place after some time to fix it up.He did'nt turned back on the same day.15th Aug it was closed and I called CC again on 16th Aug they said they have resolved the case...??
They logged a fresh case and since then I am following up with these guys nobody

I have a simialr case where I purchased 1.5t Split AC from Chhatarpur based dealer " Swastik", since the day 1 AC has issues. After several remonders and complaints they have attended the problem but created more problems in the AC and finally they have taken the PCB for repair in month of Aug 2011, since then no response inspite of several phone and emails to customer care. AC is now 6 months old without use and they failed to provide a service in the hottest summer when we needed them most.Can someone advise me escalation matrix if they have.

Whirlpool — Poor Product Quality & even poorer service

Folks,

My only intention of writing this is to save others from the agony of having to deal with the totally incapable &
oreckless service of whirlpool support. I've been having problems with the washing machine evr since i bought & thankfully it had a warranty coverage for 2 years . Such was the frequency of failure that the service guy could recognize my voice... Finally after the warranty was over cane a stage when people would not turn up for service...I get pathetic response even in spite of escalation

find below the mail response - This is followed by total inaction


--- On Wed, 9/21/11, Helpdeskindia <[protected]@whirlpool.com> wrote:


From: Helpdeskindia <[protected]@whirlpool.com>
Subject: Re: My washing m/c is down for the last one month ...
To: "srinivasan venkateswaran" <[protected]@yahoo.com>
Date: Wednesday, September 21, 2011, 11:46 AM



Dear Customer,

Thank you for writing helpdeskindia we have forwarded your request to the concerned branch &soon they will contact you for resolution,

Til then plz coperate with us.


With Regards ,
kanika
Helpdeskindia ,
Whirlpool of India Ltd.


srinivasan venkateswaran <[protected]@yahoo.com>
09/20/2011 09:42 PM

To: Helpdeskindia <[protected]@whirlpool.com>
cc:
Subject: Re: My washing m/c is down for the last one month ...



Greetings,


My address & Contact no. are below



--- On Tue, 9/20/11, Helpdeskindia <[protected]@whirlpool.com> wrote:

From: Helpdeskindia <[protected]@whirlpool.com>
Subject: Re: My washing m/c is down for the last one month ...
To: "srinivasan venkateswaran" <[protected]@yahoo.com>
Date: Tuesday, September 20, 2011, 5:35 PM


Dear customer


Greetings!!!!!!!!


Pls provide us your contact details (Address & Ph No) for further assist


With Regards ,
kanika
Helpdeskindia ,
Whirlpool of India Ltd.


srinivasan venkateswaran <[protected]@yahoo.com>
09/19/2011 03:41 PM
To: [protected]@whirlpool.com
cc:
Subject: My washing m/c is down for the last one month ...




Dear Sirs,

I'd like to introduce myself as one of the unfortunate souls who had fallen for the brand Whirlpool. Ever since I got a "White magic" machine some 2 years before I have been having one issue follwed by other....

Currently my m/c is down for the past one month for want of service. The service personnel finally attened the machine after my repeated calls for 2 weeks not to solve the issue but only to suggest that the problem might be due to the main Board failure( Incidentally this I had replaced roughly a month ago paying 2.5K) .

Left with no other option I wanted a Replacement but there seemed no end to my ordeal as I was told that the Board was out of stock . This continued for a while ...but here i would commend you rpeople for their ingenunity in giving a new reason everytime..starting from I'll fix it today to I'm expecting it today to finally the shipment being delayed due to Inventory stock taking at oyur office..God save me I dont know what to expect from you guys further......

All along I spoke to the same & different people at timesstarting from Mr. Roshan, Danavel the service Guy to Mr. Srinivasan the service coordinator and finally I was routed to Mr.Vairavan who remained unreachable at the following Number[protected]..

Even if it were that a Board were assembled component by component it should have been done by now..

It's a shame that you dont even look down to have the basic tenets of support .The Quality of your product is pathetic...I guess you produce quality by accident how else can you explain the Machine Rumbling, random tripping, Incessant Beep Noise & now the wash cycle not stopping..

Having been thru ' what you have offered for the past two years I expect no miracles from your end..if you are wondering then why the hell am i writing this...it is just to see if i can make myself heard by mail...

In case you have some Quality systems in place..Consider this as the " Scream of Customer" instead of the voice...

Regards,
S.Venkateswaran.

BAD DEALERS

hi my name is kvnlnsrinivas i am giveing v v good suggestion those who want to purchased double door fridge of whirlpool ny stong feeling is not 2 purchased becaused it's excently don't work u should work how to solve this problem so i strongly recommend not to purchase whirlpool
it no 1 in repairs making peoples fool and short cut of earning money easily 5/6/10 onwards every 3 or 6 months my fridge is repairing till today it not working problem this show the capable of techinician how they have been know about their product.

kvnln.srinivas
vijayawada
[protected]

One of the worst customer service ever. Funny thing is that every time engineer asks me to shut the fridge down for a couple of days. I think they designed this for Antartica, where you never have to switch on the fridge and it will never give you problems.

frustrated with engineer's non cooperation of mr sonu kumar who did the mistake breaking the part of my machine and unnecessary changed the motor of my machine which is now fully defective my machine is under warranty period but i dont get satisfactory solutions from them .mr ravinder also told me to pay the money of that part which was destroyed by sonu kumar my present complaint no isGB[protected] many engineers are calling but all in vain my mno is [protected]

One of the most pathetic Customer service and engagement channel that I have ever faced with Whirlpool. They don't believe in Retention ... . Whirlpool Customer service sucks ...

I baught one refrigerator 6 years ago and my compressor chocked out a month back. Goot the new compressor a month back from Whirlpool customer service and they charged 6000 Rs. .. within a month it stopped cooling . I called five times to the customer servivce and they have charged 2000 more from me without resolution .

Every time One engineer ( Some Shyam babu ) comes with full of attitute and keep saying stupid things to my family member. I am certainly going to police and launching a complain in Consumer Court.

Harvinder
+91-[protected]

I am also facing the same issue, i m bugging these guys to rectify my washing machine.
I think the above comments should be shared in social network - Then it will automatically reach atleast some responsible person in whirlpool to react. If not, atleast our friends won't do purchase this whrilpool brand.

Arul,

SO MANY COMPLAINTS - I WILL NEVER BUY WHIRLPOOL PRODUCTS.MY WHIRLPOOL VOLTAGE STABILIZER DUROMAX VX 1305 - DIED. WITH SO MANY COMPLAINTS - AM NOT BUYING ANYTHING FROM THAT COMPANY.
RAVI.

DONT BUY ANYTHING FROM WHIRLPOOL.VERY SIMPLE. RAVI

To,
THE M.D
WHIRLPOOL CORPORATION.

Sub : Service is very bad

I have bought the refrigerator (480 ltr Proton) in Feb 2012, last week it stopped working. We booked the complaint with the customer care (Docket no. MB[protected]). Engineer visited the next day. Till this times no issues, engineer checked the problem and without saying anything he just started filling the service report. We repeatedly asked him what is the issue, but he was not ready to respond and after continually asking, he just replied one electronic board has failed and it will be replaced in two days. Today it is a week and still the parts have not been replaced.
As a customer, thinking Whirlpool is a good product, I had bought this expensive refrigerator and to my surprise there is no good support. I request you to please look into this issue and help us in getting this issue resolved at the earliest.

Dinilkumar
[protected]

Customer care people, sitting at Whirlpool, specially those who are seeking complaint through mail are highly unprofessional as they never respond to any mail.The agencies selling the products are fraud & the engineers does not look & behave like engineers who visit to see the problem.Shame on whirlpool!!I am a customer who bought the refrigerator of Rs. 35, 000 3 month back & suffering but these people are having no shame to see or listen anyone's problem.I have given my complaint from the day one but these people never responded to us.Some time they send a boy of 17-18 years who visit & do some weird activities & just go away by saying that he will put up the case to the company for further proceeding.When again contacted to customer care, the executive says that your call(complaint)has been closed.I will never ever buy such brand & will tell everyone not to buy.I have already posted to face book regarding this.

Raja

I just want to add to this pathetic service of Whirlpool. My refrigerator has not been cooling for the past several months and I have registered several complaints in Whirlpool. There servicing engineers are pathetic and they are not able to resolve the issue after several visits. Every time they give an assurance that my complaint will be taken seriously and followed up but all the staff seem to be so relaxed and indifferent about the harassment that the customer is going through. They are always ready with some story or the other to delay the problem further.

One can imagine how much of my food is wasted every day and I am unable to preserve my daughter's milk who is just one and half year old!

I have been literally tried begging, writing to them, escalating and trying every thing possible but these Whirlpool guys do not act at all! They never respond to emails or bother to follow up. Its unbelievable that my refrigerator has gone to Whirlpool workshop 4 times (once for almost a month) but they are still unable to fix the problem!!!

They keep delaying the date with the same story of parts unavailability and finally when they deliver and say the problem is fixed, the refrigerator works only for few days and we continue to face the same problem.

I am so frustrated with Whirlpool's experience and following up with these guys that I feel like throwing my refrigerator away.
I have spoken to their escalation manager as well but nothing seem to work.

I am finally posting this on to this forum hoping that some senior official could read this and get this resolved. One of the several complaint number is dl[protected] for reference.

Regards,
Shivani

Hi,

This is to inform you that there was some minor problem of gas leakage with my whirlpool refrigerator. for that I complained in April, 2013 with whirlpool call center who appointed Bharadwaj Service Center, a authorised service center of whirlpool in Ghaziabad. on very first day when an investigating engineer came to my home and said it's only gas leakage problem so i will send our technical engineer who would fill the gas. but when the engineer who fill the gas came to my home, he said it's the problem in compressor But not gas leakage problem. he has replaced my original compressor and also advised me to use steplizor and then he charged me Rs. 7500/-. but after that in every 20-25 days we face the same problem of gas leakage. Now every time (means in every 20-25 days) the different-2 engineers of authorised service center comes to my home and do some experiments but the problems are still the same. but somehow every time they charge me. I am really fed-up with this service center.
I request you to please appoint some other service center and do some audit and expose this Bharadwaj service center.

I have asked various times to your call center and always helpless and now I think there is only option available for me to go for consumer forum and ask for compensation.

If anybody from whirlpool India could help me out that would be great for me as I am really feeling cheating not only 1 time but many times with this service center.

Thanks
Pawan Kumar Agarwal
[protected]

Worst service, i got this washing machine few month ago and it was giving some different kind of sound during spin, so i called customer service and the guy came in after 3 days and said "sir the rubber belt is loose and i don't have it right now and will replace it next day"and it's been 7 days no one shown his face such bad experince with whirlpool i will better suggest people yo buy diffrent brand as this machine is crab which got bad in some months

THANKS
Gagandeep Singh
[protected]

i have whirlpool 230 Ltr Refrigerator and its in warranty, before one year its stopped working and i have paid Rs.1500 for replacing switch and today my refrigerator is stopped working suddenly and when i call engineer from whirlpool he asking me for Charge of Rs.2800 INR and giving me excuses that he is charging form Gas Filling and this is too much charge for filling gas while other company filling gas in just Rs.1300, so when i asked him to just change my compressor and i will get filled gas from another vendor then he is refused to do that so would you please tell me what charge should i pay for filling gas because this is too much charge. please help

Amit Solanki
[protected]

We have purchased washing machine on 14/08/15 but delivered defected one. We have lodged complaint on the same date. Since then we call on daily basis but no response from the co.

Worst customer care services. Shame on you people to even mention that you provide customer care - Directed to Whirlpool India Refrigerator

Whirlpool Refrigerator — fridge repair not done

charged Rs. 5000/- to repair my free, but there is still no cooling and ice Many calls I do, but nobody bother. eVen not refunding my money.