Whirlpool India Complaints & Reviews

From



Sajid.A.S.

T.C.39/1763

YNA-11, Yamuna Nagar, Ist Street

Manacaud

Thiruvananthapuram

(Contact no.[protected]; mobile: [protected])



To
The Manager
Whirl pool of India limited

Sub: Complaint regarding rusting of Whirlpool refrigerator

I have purchased a Whirlpool Delight refrigerator Model no.9937 DLX having Sl.No.INA [protected] with Colour S Steel from Bhuvan Radio Service, Manacaud junction, Attukal Road, Thiruvananthapuram on 25.08.2006 for Rs.14,000/-. Now just only after three years it is found in the refrigerator that a major portion of the door and sides of the body get start corroded. This was started 5 months before. I have contacted your home service unit at Thiruvananthapuram and they have replaced the upper and lower doors with new ones. They have also charged Rs.2100 for the replacement of the two doors. Now corrosion is still existing in the sides of body. Starting corrosion of the body in such an International product is to be viewed very seriously. The charges recovered from me is to be reimbursed and the corrosion existing in the sides of the body is to be also solved. Whirlpool is very well known international product and shown its very high performance from last many years. Because of that only I have purchased your product and because of that I am in trouble also. Corrosion of the product within a very few years will make a very bad impression on you and I have take it very serious. But I am expecting a very positive approach from your side and waiting for.
Thanking you,
Yours faithfully,

SAJID.A.S.

It is with a deep sense of regret and anguish that I am compelled to place on record the absolutely reckless, callous and casual manner in which a complaint lodged by me in respect of Whirlpool refrigerator GNF 285X, Quick chill (double door) has been handled by Whirlpool local service engineer, Visakhapatnam.

Complaint No. 17267 dated 30.03.2010 was for check up of the refrigerator for the leakage and inability to control the temperature. It was attended by a technician who did not care to switch on the refrigerator after general cleaning. When it was switched on by us within an hour, the heater went out of order compelling the technician to come back and check. The technician and the local service engineer have been mainitaining that this was due to faulty power supply. This explanation is both ridiculous and illogical. It is infact due to the short circuiting in the heater, the power went off. A complaint No. 0621 dated 02.04.10 was lodged requesting for immediate replacement of the heater and to put the refrigerator in order. Even after nearly 26 to 27 phone calls, there has been no positive response and as a customer I am put to undue harassment of having to keep reminding Whirlpool service engineer. Now at 3 p.m. 5th April, 2010, I am being told that it will be attended only by tomorrow evening. Everything stored in the refrigerator has been spoiled and not a single hour passes without cursing my self for having bought Whirlpool refrigerator with a terrible network of service centres.

In the month of 12 October 2009 I purchased a Semi Washing Machine(A72s) 7.2 kg.. From the same day when the demo stater came to our home for teaching the functions of Washing Machine then the washing time when we put clothes for the washing in tub and start the machine the water started come out from the front top side of the top panel to floor. suddenly i told this complaint to the official and he assure me to stop this leakage but after pasting 6 months lots of Engineers visited our home but till date no response come to me and the problem is same there. I also logged complaint to the customer care and local service centre also. All the complaint No. are with me and the name of Engineers are noted to me who have not solution of this problem. Now it is my humble request to the company official to change my washing machine as soon as possible

I HAD PURCHASED AN AIR CONDITIONER BASED ON THE PROMISE OF THE SALESPERSON THAT IT WOULD BE DELIVERED NEXT DAY WHICH DID NOT HAPPEN.I WAS NAGGED CONTINUOUSLY TO SUBMIT DOCUMENTS WHICH THEY DID NOT INFORM ON THE DAY OF PURCHASE.SO MUCH SO SALESPERSON THREATENED ME OF DIRE CONSEQUENCES HAD I NOT SUBMITTED DOCUMENTS. I WAS STUNNED BY SUCH RUDE & UNCALLED FOR BEHAVIOR WHICH IS REQUIRED TO BE RECTIFIED. I PURCHASED FOR THE FIRST TIME FROM NERUL ARCEE SHOW ROOM & WAS DISAPPOINTED.

Hi,

I would like to introduce myself as Vineet Srivastava, an Emplyoyee of IBM, who understands the value of services.

This is to do with drawing your kind attention towards the irresponsible behaviour shown by the Service Centres and subsequently the call centre officials fooling around with the customers.

I am providing you the event wise details:

1. Date :30/03/2010 : I had registered a complaint (Job ID 11303)to the whirlpool services support on afternoon (through Sahu Agencies, Lucknow) of 30/03/2010 to get my refrigerator (Model NoCB220) repaired which was passed on to the franchisee.(CARE WORLD, RAJAJIPURAM BRANCH).

2. Date :30/03/2010 :An engineer from the whirpool (Care World, Rajajipuram, Lucknow)visited my place around 4:00 pm at my residence.

3. Date :30/03/2010 :He inspected the fridge and noted the fault points, as well collected Rs1000/- (Rs One thousand as advance) and told me that the fridge would be taken away by evening for quick repair work.Its being summer we are really craving for the utilization of fridge.I waited at home for someone to turn up.

4.Date :31/03/2010 :The previous day lapsed, without anybody picking up the fridge for repairing. IN the morning aroun10:00 Am, I called at the Care World support number :[protected], nobody picked up the call.

5.Date :30/03/2010 :At 10:30, I called the whirpool customer care number ([protected])and reported the irresponsible behavior and the false promises made to me by the franchises services centre (Care World).The customer care executive promised me a prompt action. He also told me that he would be making this ticket as an urgent call and I would be getting a call from the service centre (Care World). I again waited for till 2:00 pm to hear from somebody, nobody called.I could not go out anywhere as I wanted to make myself available so that the fridge should be picked up without any inconvenience.

6. Date :31/03/2010 :At 2:00 pm, I called the Care World number ([protected]), and one lady picked up the call.I enquired about the Job Status and she tried to mislead me with the information that someone is already was on the way to pick up the fridge and it would take some time to reach Maulviganj, I live in RDSO colony and it is just 15-20 mins from the service centre (Rajajipuram).Actually she was just trying to ward me off and was misleading me. When I caught her on wrong foot she told me she would talk to me after lunch, and hung up the call!!. It really hurt me a lot, how are these type of people running the services or to say the least how are they employed even?.



7.Date :31/03/2010 :She hung the phone on me and I called the customer care of the whirlpool ([protected]) to report this incident.I again briefed all these things to the helpdesk executive, Harmeet, and she promised to escalate it to the appropriate level along with the promise that my complaint would be addressed very soon.She also promised me to come back to me through phone, within 2 hours on this , I was again fooled, nobody called me up, nobody visited !!!
8. Date :31/03/2010 : I again called up on the whirlpool's customer care number at around 6:15 PM and again lodged a strict protest against the approach of the service personal, the guy (Vijay) promised me that somebody would certainly visit my place by today (01/04/2010) and pick up the refrigerator by today afternoon 12:00 o clock.He also gave me the contact details ([protected]:Maqbool)of the concerned engineer.
9. Date :31/03/2010 : I called the engineer, Maqbool, and he also promised me to personally look into the matter, but to no avail.
10. Date :31/03/2010 : I had also filed a complaints on the mail IDs "[protected]@whirlpool.com" and "[protected]@whirlpool.com" but have not recived any response.
11. Date :01/04/2010 : As I am lodge the complaint nobody has visited my place yet nor have recieved a call from anyone, It means that I have simply wasted almost three days following it up, wasting my energy, my resources, my time componded with the mental agaony which I am going through due to absence and delay of refrigerator services along with the casual attitude of the whirpool.

I am giving a written complaint and have taken some real good time off as you can see above, I am really pissed off and didnt expect this kind of "SERVICES" from a global brand like whiorlpool or its franchisee, where the customer is fooled around and made to follow up the things himself/herself despite of bearing the services costs in advance.


Please note that its summer and the inconvenience caused to me and my family and the loss of time which is being incurred on me has been really telling.I am really convinced that this is being followed as a practice on the larger basis, though most of the customers might seem not to bother these guys due to their less informed attitude or they are least bothered. I am still apprehensive that even after taking my refrigerator how long would they keep it to them for repairing, denying me the services offered by the fridge.

I would like a and request a strict action taken against the whirpool services and the people involved in it with due lessons been taught to them for fail of services even after being paid in advance.

thanks and regards,

Vineet Srivastava
Job ID No:11303 ( Lucknow)
[protected]

[protected]

PATHETIC STORE WITH RIDICULOUS/LAID BACK PPL WORKING IN THE STORE BASICALLY ALL ILLITERATES WITHOUT ANY KNOWLEDGE!!

This is regarding a very serious problem that we have faced after purchasing electronic items from E-ZONE STORE/RAGHULEELA MALL/KANDIVALI. Details are as under : -

1] On 16.03.2010 we visited ezone shop at Raghuleela Mall, Kandivali (W) and ordered a refrigerator, pedestial fan and vaccuum cleaner [Order number - [protected]). the delivery date mentioned on the bill was 25.03.2010. The entire payment for the goods was made through debit card.

2] On 17.03.2010, we receive a call saying that the refrigerator would be delivered today. We were more than happy to know about it. However, we realised that the fridge delivered was not the one that we had booked.

3] The very next day, i personally visited the shop to let them know regarding the exact colour that i had selected and that a wrong colour fridge was delivered. I was assured by the staff that the fridge would be exchanged.

4] After repeated follow-ups, the fridge which i had ordered was delivered on 26.03.2010. But this time it was a totally different story. The fridge had a dent on top, had scratches on the sides, moreover, it had a torn manual which made it evident that it was not a fresh piece and a display piece.

5] The matter was immediately reported to the store, who assured verbally that they would deliver a fresh piece of the same colour that we had ordered on Wednesday - 31.03.2010 or else the money would be refunded on Thursday morning from the shop. This was mentioned by a person named Manoj from the shop. As we had waited for so many days we thought let us wait for a few more days.

6] On 30.03.2010, we got a call from the shop that the fridge would be delivered the next day. However, to our dismay the next day again the wrong colour fridge was delivered.

7] When we contacted the store that we dont want the fridge and to refund the money, we are suddenly told that the payment would be refunded only after 25 days as the payment was made through a debit card.

These ppl are just taking advantage and making a fool of the ppl who go to theis store were they advertise unnecessarily in the print media about the products they have infact i doubt they run the store just to fake the ppls money!!

To add to this there is a very casual attitude meted out by the store staff to the entire episode.

we would not be buying any product from E-Zone ever and would definitely restrain our Friends and Family and to the people as a whole...Please think twice before going to the E-Zone Store if you have the patience and the energy to fight with the ppl out there...I wish you all luck and share a sad story with the many ppl who had gone through this similar situation.

Hi

I got my Whirlpool Fridge 310 liters from Vijay Sales on 16 Jan 2010, after getting the fridge home no one came to show how does it work, the machine was started by the transporter guy who delivered the fridge. Now the fridge is giving lot of problems and it is even sounding noise as well.

I put up a complaint at Vijay Sales and a guy came but he didn’t even knew how it works (Master Mind Elite 280lts) he says that the automatic button for cooling is given as a show but the refrigerator does not work as given in the catalogue and said I checked it if the problem prevails then call him, even reporting the complain again till date there is no response from them.



Please help me to resolve this issue.

Thanks & Regards
Prashant Kumar Narayan
Philips India

I've bought Whirlpool 650s fully automtaic washing machine in Oct'2009. From then onwards, I keep on facing one or other issue. The most common I faced 6-7 times is a "Overflow Issue". In this case a small tube in the back of machine comes out from the tub. I did this fixing job couple of times as you can not wait for engineer to come and the time when you come to know about this issue all the clothes which are placed in he tub becomes wet and soaked with surf and water. This problem got solved when wife asked for permanent solution and the engineer came with fixing adhesive and pasted the tube with tub. From last few days, we've started facing problem in dryer because of which after the entire washing cycle the clothes remain as wet as they're run on dryer cycle. The engineer visited , inspected the machine and told me that there is a problem in PCB which needs to be replaced. We've simply rejected this offer saying this looks like that there is some problem with this piece of product as it keep on troubling now and then from last 5 months. I've spoke to even coprorate office of Whirlpool but in vain. From last 15 days my machine is lying as trash.

I have purchased Refrigerator from Serampore Shop on May 2009 but the front door of Refrigerator color has been discolored and I have already told to where I have purchased but still now no resolution done I have also booked a docket (KL[protected]) but due to poor service still now I have waiting for your response.
Already following up with wirlpool help desk but no revert communication mail attached.

Date: 23.03.2010
To
The Manager (Customer Care / Quality Control),
Whirlpool of India Limited,
Whirlpool House,
Plot No. 40, Sector – 44,
Gurgaon – 122 002
HARYANA

Sub : Complaint for Inferior quality of Whirlpool Fusion Model
Sl.No. INC[protected] Model No: 180L - 11431

Dear Sir,

I have purchased the above Model of your Refrigerator on 10.06.2009 from M/s.New Bengal Electronics, Bargachia, Dist. Howrah, West Bengal (A Xerox copy of the above Tax Invoice is enclosed as ready reference) which have started malfunctioning from 2nd of March, 2010 upon which a complain was lodged vide No. KL-[protected] dated 04.03.2010. Subsequent to my complain, your representative from Kolkata Service Center visited the machine on 07.03.10 at my residence. Finally the representative being unable to rectify the fault on the spot declared that a certain parts needs replacement. As no body turned up for necessary repair / rectification till sufficient time, I had no other option but to approach the Dealer for doing the needful. But nobody turned up till 19th March, 2010 in spite of my numerous telephonic reminders. Finally on 19th, your representative did the repairing and the machine started functioning without sufficient cooling. Even the ice chamber cannot accumulate as on date the required quantity of ice, which was taking place prior to the breakdown on 2nd March, 2010. I strongly feel the above machine is having some inherent manufacturing problem for which the only solution is total replacement of the said refrigerator.

Therefore, your immediate and urgent attention is being drawn for the lack of service, commitment and brand image for which the only compensation I shall accept for replacement of the said Refrigerator only. In case a better model is replaced, I am ready to bear the difference of prices, if any.

Your urgent communication in this regard is much awaited.

Yours faithfully,
( MANAS KUMAR DEY BISWAS )
Lock Factory Road, Village: Sibarampore,
P.O.Bargachia,P.S.Jagatballavpur, Howrah-711404

Encl: Xerox copy of Tax Invoice.

The above mentioned fully automatic front loading Washing machine was purchased on 22/08/2009 at Tanuku Town, W.G.Dt.( A.P)and being used from that date. From the first day o[censored]sing, we have been experiencing that the wash quality of cloths is very very bad i.e the washed cloths are dull, give bad odour, no freshness. Also, the cloths are not dry enough.

We called the nearest service agent of Whirlpool in the month of August,2009. He has seen the machine, understood the problem, but did not do anything to rectify the problem. Made a complaint in [protected]@whirlpool.com on 9/02/2010 and on 22/02/2010. Also issued a letter dated 01/03/2010 to the MD,Whirlpool,Gergaon, Harayana by fax and also by courier..Called the service agent at Hyderabad a number of times. But, no response.
The problem remains till date and there is no response from Whirlpool.

I am Sriram from Chennai,Tamilnadu. I am a Whirlpool customer holding a Washing Machine Sensation Ex Front Loading. Its in the name of my father R.Seshadri. The model information as below

Model: Whirlpool Sensation EX
SR No: INBO3480372
Model No:9180
Year of Purchase: 2006
Extended Warranty: Till 2012 (Home Care plans)
Usage years: 3.5-4 years.

Since July 2009,We are facing a lot of complaints almost every month. I have given a lot of complaints and keep on servicing. One of the service representative said there is a buy back option with Whirlpool to get back the machine and provide a new one @ 50% discounted price.

I dont want to give this to the dealer as a scrap for Rs.500.

So I enquired whirlpool again, they say the option is not available now. But Whirlpool's home care plans warranty scheme itself says

Fabulous Up gradation Offers
We enable you to enter the new world of Whirlpool (Sixth Sense Technology) by offering unbelievable discount offers and exchange schemes on your existing appliance.

So I requested to provide us with a new washing machine at a discounted price. Sent a mail to them on the same last week. There was no reply so far. We have been you a long time customer with Whirlpool. Even our earlier washing machine was one of them.

Let me know what can I do.

Whirlpool service centres provide replacement parts as loose without any genuine hologram or even a simple basic packing, remotest the name of the company to verify that it is genuine. Moreover, the MRP is not mentioned and we checked with different service centres as well in different cities and the price of a product quoted varies to the extent of 3 to 4 times.
Further no proper warranty is mentioned on these spare parts.
How reliable will be the Whirlpool authorized service centre?

dear sir/madam

I am pained to inform that I have a whirlpool refrigrator.My refrigerator is non operational and for which I have registered a complain on 17 March 2010 vide complain number 9169. There has been no responce from the local service center. Earlier also I had registered a complain on 18 feburary 2010 for the same problem and simmilar attitdue was shown by the service center at vishakpatnam.

It is requested that M/s whirlpool india be directed to response to my comlains and pay the damages /hardship caused to me.

i bought a fridge whirlpool company Model Persoffestional in the month of NOv'09.
Nobody has come to demostrate the fuctions. fter 3-4 complaint lodge to custmor care one untrained person came & told how to open door and keep the things in the fridge. He is not able answer a single query or special features of fridge.

My fridge is making excessive noise which creatin irritation and distrbance to my whole family. I am also feared that due to this excesive noise accident may happen for which whirlpool will be responsible.

The same problem was address to custmer care immediatly and the send again a untrained person who told that this will remain same it can not rectify.which is really frustating to me.

The problem is aggravating day by day the noise is increasing it like that some part may be loosen or broken. i request that the problem to be taken up at the highest level and seriously to avoid accident as well as reduction of irritating noise.
My details are as follows:
N.Ram,
4-Pooja Vihar, west Canal Road, Dehradun
Ph[protected]

This is regarding complaint # PN[protected] registered on 12-Feb-2010 for the refrigerator door problem.

The whirlpool engineer visited my house two days after the request and told that the door part needs to be ordered and then the problem would be rectified.

There was also a problem with Voltage Stabilizer which the engineer took with him and said he will get it repaired and then fit on his next visit.
After that nobody contacted for long so I called up Customer Care (as many as 10 times) and I was told that the part is yet pending.
One time I was told the part is coming from Patna and will definitely arrive by 27-Feb and it will be fitted on Tuesday,02-Mar-2010. Next day I called again to customer care and was told I will be contacted with the exact status. Still nobody called.
Hence I again called on 05-Mar-2010 and I was told that the part is yet to be arrived(not available in Patna and hence ordered from Delhi and would take still 4-5 days).
I really wonder how Whirlpool can take almost one month to solve simple problem of door.
This is really frustrating and I must say that the Customer Care of Whirlpool is USELESS because they don’t care for customers.

Dear Sir,

We started a new business organization on 14-Dec-2010 named i-World Cyberplaza, Bakery Coolbar and Ice cream Parlour. For this purpose we bought one Whirlpool Professional refrigerator 310 litre on 7-Jan-2010 from Udaya Agencies, Kazhakuttom. It worked without any complaint for one month. After that the cool became low and we won't get the ice cubes from the freezer. Several time we kept huge quantities of milk on the freezer but it got damaged due to this issue. We complained on the issue to the customer care 5 times and each time they will come and will tell the issue got solved and that is why again about 2000 rupees milk got damaged. This affected our business a lot and till now your technicians cannot rectify the issue. So please rectify the issue within 3 or 4 days or otherwise replace the refrigerator with a new one else we are forced to go to the consumer court.

Expecting a positive reply from your side at the earliest.

Thanking you,

Ranjith.

Hi,
I bought a double door refrigerator on 4th March.A person came for Demo the next day.The demo guy was very rude .We bought the refrigerator from your dealer Saravana stores (T.nagar branch). We had bought a fibre stand for the fridge, the demo guy came & he was telling this should not be used instaed need to go for a Metal stand.
This details was not found in the company guidelines or from the dealer.All products in my house is of Whirlpool,the intention of the demo guy made not to go for Whirlpool in future.

Dear Sir,
I got a service of RO from whirlpool on 25/02/2010, but after service abnormal sound is coming from it.
I am trying to lodge complaint to custmercare of whirlpool on toll free phone No. [protected] but always it is informed that this No. does not exits. so now advice what should I do where as my RO is under gaurantee.
N.K.Gogia
126/34 'H' Block Govind Nagar
KANPUR-208006.

From:

N.K.Madhu,

Accounts Manager.

Shubham consumer durables pvt ltd

Mysore



Dear Sir.



Sub: Regarding service



As working in shubham consumer durables pvt ltd, we are delaing electronics products I Purchased one whille pool washing nanely WHIRLPOOLW/M650H BLOCK on dated 15.02.10 but due to small complaints and your respresentive visited to our house told me that there is problem in board but he him self told that no problem in power supply at our house .. Still till todya it is not retifed the same and no response all . Hence we are working in same line we will inform the public go for purchase whirlpool produts and there is good service from. So if such service if you are giving to our self , so that how can give assurance to cusomter that you will extend the good service. how we will entertain your product at our show room . please look in to the matter and keep service in up grade level .



Thanking you



yours faithfully



N.K.MADHU.

# 11 4th Block, Somanatha nagar, Central govt employes Society

mysore. Mob No [protected]