[Resolved]  Whirlpool / Refrigerator — deficiency in service in warranty period

I purchased a 200litres capacity Whirlpool refrigerator on 28/10/2008 from M/S Khosla Electronics, Garia Kolkata, so far it was running well but on 18/07/09 it went wrong and the gas leaked. I lodgeda complaint with M/S Khosla Electronics for its repair by the company as it was still in the warranty period. On 22/07/09 a mechanic came and inspected the same and prepared a report that the ice chamber along with the compressor needs to be replaced. On 26/07/09 I was informed that spare parts were not available and it will take some time. It is almost 20 days now and still there is no change in the status and we are suffering a lot in this extreme hot season in the absence of a refrigerator.
I wonder the company which boasts of their product and efficiency in service does not keep a spare part in a city like Kolkata where hundreds of sets are being sold everyday so as to render immediate service to its customer.On contacting their principal office in Delhi I was informed that nothing can be done before the 20th of August. Thus it is proved that the company failed to render proper service to the customer after sale opf the product.
Due to deficiency in service I have been facing great inconvinence in absence of a fridge in my house in these hot days. Food go stale, no cold water available, vegetable gets spoilt, besides this I have to spent a lot of money in making regular phone calls to the service centre.
I therefore pray that the Whirlpool may be penalised for deficiency in service after the sale of the product and replace my refrigerator with a new one since it is within warranty period.