Whirlpool India Complaints & Reviews

We have a 2-door Refrigerator of Whirlpool make duly covered by AMC upto March 2011. The equipment is out of order since 4th June .We have complained anumber of times to their Bangalore Service Centre.So far, no attention has been paid by the service centre. The latest complaint no. is 3998 dated 10th June. The service centre staff (Mis vineeta) stated that the refrigerator requires replacement of compressor unit and at present it is ou of stock. and therefore, they cannot attend to our complaint. As the machine is out of order for more than a week we requested Miss Vineeta to take following interim actions:-- 1) provide a standby compressor unit from any of the working sets in their service cetnre un til their stock position improves OR 2) Provide a working refrigerator until our equipment is put.in order. I regret . to state that Miss Vineeta was not prepared to accept our suggestions.We are surprised that a reputed company like Whirlpool India have not placed adequate stock of essential spares at Bangalore We are further surprised that the local management sre reluctant to satisfy the customers by taking timely management decisions.
We request the higher management to look into our complaint and take immediate remdialssteps.

Action taken may please be communicated at the e=mail address given below:
[protected]@yahoo.com

Thanks

Respected Sir,

I (Rituraj Vibhuti from Patna, Bihar) am a fan-customer o[censored]r brand Whirlpool. I owns Whirlpool Mastermind Refrigerator 250 ltr. (model no. FF26C), Whirlpool Magicook Oven (model no. 22C /wh) & Whirlpool 6th Sense Washing Machine (model no. 7230).
My washing machine warranty expired on 14th April 2009. As after that my machine has some problems & I called up the customer support from where Mr. Ranjit Kumar (Service man) visited my residence & solved the error.
On that day, He suggested me about the Warranty Extending scheme of Two years, costing 3600rs. Where on the brochure of your company was written 3300rs. only. When I asked for the additional amount of 300rs., he told nothing reasonable & said I had to pay the whole (3600rs.) otherwise he don't make it. I just denied the offer & told him I'll talk to Customer Care.
When I talked to your customer care [protected], they told me that the charge is only 3300rs. So, i requested there for Warranty Extending scheme but by different person rather than Ranjit Kumar. But unfortunately. after that I called your Customer Care for 3 times in a row but Nobody has been sent. (You can check the records as the details of mine, below.)
Then, on last wednesday (03/06/2009), I mailed to your Customer care: www.whirlpoolindia.com/contactus.aspx Same day, i got a call from [protected] about my complaint. They told me it will be done on 04-05 June for sure. Although, Its not done yet. Now, when I called them ([protected]) yesterday, they are saying that my machine is defected and will stop working in three-four days, so we can't execute your W.extend request.
It means, If i was paid EXTRA amount of 300rs. to Mr. Ranjit Kumar 15-20 days before, my W.extension has been done.
It means your customer care from Patna is influenced with Mr. Ranjit Kumar and trying to create a problem for me as I didn't gave him/them the EXTRA amount.
And above all, If it was true (that machine is defected and will stop working in three-four days), then my Washing machine should be dumped till now whereas Its running in good condition from last it serviced.
I am totally frustrated from this kind of response/ behaviour. Please suggest me what to do OR take the required action. I shall be obliged to you for this !


Thanking You
: Rituraj Vibhuti
Address:
c/o Moni Medical,
Opp. Union Bank,
Machhuatoli, Arya Kr. Road
Patna 800004

Contact No. [protected], [protected]

Customer Id: 3030536


10/06/2009

my ac stabilizer needs to be replaced which is within the warranty period but has not been done despite repeated calls to the customer care since 15th april 2009 .

i have done a complaint on 28/5/2009 and came and say me that u r power pcb is not working they take cheque of rs2170/- to replace power pcb next day they came and say we got wrong pcb and we will back twomarow then no response from them agaian calling many times they came on 4/6/2009 and change my power pcb and say that u r old power pcb is in office we will send u back . but when they go again same problem start and i again give a call . then a return call came to me that which power pcb is chane that is not new u r power pcb is ok that why we not change but now u r transfarner in built is not working then they came on 6/5/2009 and change or not i was not home says to my wife that we have change transfamer and gave back 300/- no bill given so i understand how they adjust payment of power pcb but again my problem of ac not slove same problem is still there so pl help me

On[protected] I booked a complaint no. 1881 and 1887 regarding my washing machine and refrigerator
to Whirlpool India Service Call center on phone no. [protected].One Mr. Srikant attended my call and
assured me that their technician will contact me within 3 hours and fix up an appointment the same day
for attending to the complaint. Also, they quoted Rs. 340/- each for attending to my washing machine
and refrigerator (total Rs. 680) + any other repair charges during service to which also I agreed. I took leave on[protected] and waited for the call from the Whirlpool technician who never called and the call centre kept assuring me that he would call. Finally on 05-06-09 after an entire day of trying the call centre, at 6.32 pm a technician called up from his no.[protected] to say he'll come at 8 pm. After waiting till 8.30 pm when I called him, he said he'll come todat i.e. 06-06-09 by 8.30 am. Since he didnot turn up, I called him and now informs me that he'll either come tonight 8 pm or tomorrow (Sunday!!!).

When I called the Call Center to check on which e-mail id could I lodge complaint, the lady attending the
call defensively not only refused to cancel my complaint but also did not give me the contact no. or the-mail id for lodging a complaint for lack of service. However, thanks to Google, lodging this complaint
was not difficult. I request strong action against Whirlpool India for making false assurances and wasting the time of their loyal customers as the MNC in India seems to remove the word "Service" soon after
they've sold the product making tall promises and giving fantastic assurances.

I trust this complaint will see some action.

Thanks.

Padmaja Iyengar

i have a whirlpool for 03 yrs in extended 07 yrs warrany. worked fine till now but suddenly stopped cooling. contacted the service centre who served me with very poor and rudely attitude. even after changing compressor and charging me for the parts i cant comprehend...fridge not working. Attitude of service centre people from Ram Darbar Chandigarh very poor to speak to. Even i am not able to convince myself that whether really the compressor was at fault?? Think made a mistake to have spend money on whirlpool. Should have taken Godrej or Videocon- 2000/- cheap and sturdy machines and every Indian Mechanic can repair...Thinking seriously to move consumer court- [protected]

REPRODUCED HEREUNDER MAIL TO WHIRLPOOL WHICH IS SELF EPLAINTORY.LOT OF FOLLOWUP BUT NO POSITIVE RESPONSE…….
My mail to your Ghaziabad, UP, India office a couple of weeks back, (reproduced below still awaiting response. Pl. take note and expidite

Kind Attn: Director/ Head Customer Care

Your kind attention is invited to following facts with the hope that your esteemed organization cares for the customer.
i. I purchased a Whirlpool Refrigerator 285 Ltrs., Elite Model, Bearing Chasis No. INA[protected] from your dealer Tribhuvan Enterprises on23/05/20003 vide Invoice No.3518.
ii. Because of excellent performance of the product, I have been recommending the brand to my friends and relatives and I am quit happy to state that they are also satisfied with your products.
iii. Some time back I observed that the back wall just above the vegetable compartment of the fridge had swollen.
iv. Complaint was lodged with your local service center. An engineer visited and informed that probably Thermo-Cole had slipped down and that has resulted in the bulge formation. Since nothing could be done about it, he wanted to discuss with his senior and come back next day.
v. When no one turned up for next 2-3 days, a complaint was made at your Delhi Service Centre (complaint no. GB[protected] dated 06/06/08). Your senior engineer visited on 7th instant. After inspection he informed that because of some minor leakage accumulation of water is the reason for the problem. As per him the swollen portion will have to be punctured to remove the water. On being told that it will not be a permanent solution, since it is not going to plug in the source of leakage, he agreed and said it is a very rare case and as such hewill report back to his seniors for guidance and he’ll get back on 9th.
vi. No response for a few days and I contacted the local Service Incharge who informed that a decision has been taken to replace the refrigerator on payment of some nominal amount and I should get in touch with Mr.SK Singh, Incharge of your Ghazibad Operations for details. Mr. Singh informed that I’ll have to pay the difference in the present price of the product and my original purchase price for replacement. On my request, he clarified that I could get another model by paying the price difference if I so desired.
vii. I opted for 345 ltrs. Professional model, and was told to pay Rs.11110/ (eleven thousand one hundred ten) only through DD along with copy of the original bill. As desired, Bankers Cheque No.13492 Dated 17/06/08 and copy of the bill with a request letter was handed over to your rep. on 18th instant. On contacting Mr. Singh I was told that my refrigerator would be replaced in a day or so. Similar assurances were given 3-4 times.
viii. Finally after about 10 to12 days to my shock I was told that the product could not be replaced since my refrigerator was second hand product and I could talk to Mr. Khan in this regard. I spoke to Mr. Kkan and he was kind enough to assure me that he will see the bill if it mentions the product being of second’s category or not.
ix. After a few days Mr. Khan said that he could not be of any help since the Commercial Dept. was not in favour of replacing my refrigerator.


I request for following clarifications:

On what basis the product sold to me against a proper invoice and delivery challan becomes a second’s product when there is no such mention.

1. The invoice carries ‘Whirlpool’ home appliances Logo.

2. Under the head ‘E. &. O.E.’ clause 3.states.”ALL TERMS &CONDITION AND GUARANTEE/WARRANTY GIVEN BY THE WHIRLPOOL COMPANY.”

3. On the back of invoice under the heading ‘TERMS AND CONDITIONS’, note A.”ALL WARRANTY COMPLAINTS TO BE LODGED AT THE FOLLOWING ADDRESS: WHIRLPOOL SERVICE CENTRE, E56, GREATER KAILASH PART-I, NEW DELHI.TEL.26295151, 26295152

4. UNDER B. WARRANTY C…”REFRIGERATOR: -1+6 YEAR WARRANTY
*ONE-YEAR WARRANTY FOR ALL ELECTRICAL PARTS, INCLUDING VISITING CHARGES
*SIX YEARS ONLY FOR SEALED SYSTEM.”

The original invoice can be checked by your rep. for not carrying any stamp or mention of product being of seconds.


DON’T YOU THINK THAT…
Declaring a product as ‘seconds’ at a time when the product has developed an irreparable defect in the sealed portion amounts to cheating the customer and violation of warranty trust
I hope that an international organization of repute will ensure that a customer does not loose faith, is not denied of his rights and is not put to such harassment .

Looking forward to an early response

RATTAN KUMAR
E-150 SECTOR-41
NOIDA-201 303
MOBILE..[protected]




0

We have purchased Whirlpool Washing Machine Model Sensation Neo + DLX 11048, at Vijay Sales Invoice No. 54-PBN10-08SIA0 8 Dated[protected]
Since the day we purchased we are facing problem of vibration and the machine is totally unstable and does not stay in a fixed place.
Our complaints have not been addressed to our satisfaction. The various complaint numbers are 4680, 7327, 7150 & PN[protected] dated 23rd March.
We are extremely frustrated with the kind of response.
One service engineer said that the suspension needs to be replaced.
Weeks passed for the receipt of the spare which would arrive from Podichhery.
When nothing happened we contacted a senior service officer only to know that the part should be arriving from Faridabad. Some times we get replay that the model is old hence problem getting spare. Some time they reply that the machine is latest hence the problem.
Again weeks have passed and we were told that since there is delay the part would be removed from one new machine and will be fitted to our machine.
One day we were told that from the technical experts they have come to know that only the support pads require replacement and the problem will be sorted out.
One fine day the engineer visits our place. He finds that the part does not fit. And actually the suspension needs replacement but since his senior insisted he brought the parts for fitment.
Frustrated with the kind of action, I took the contact number of senior member in the hierarchy.
After responding to the initial few call now he is either in the meeting or not receiving the calls or busy. When I called him today at least 15 times I finally did receive a reply from him saying that he was driving and out of station.
Now when I call up the engineers, I get a reply that matter is pending with the senior person and he would be taking the decision.
Request you to look into this matter

Dear Sir/Madam
I have a Whirlpool AC. The problem started a year ago with gas leakage (19/05/08). From that day machine kept on giving some or the other trouble. I have made complaint to the service centre for approximately 7 or 8 times and the engineer attended the problem but after few days the machine kept on bothering me with the same gas leakage. For instance, in the last one year the machine was taken to the service centre at least 5 times and we had already paid a total sum of Rs 6700/- in addition to the trouble, harassment and inconvenience caused. I have been using various whirlpool products like Refrigerator, washing machine and AC etc. at my home for last 10 years but never came across such problems.
This time within two days o[censored]se the gas leakage problem started again and the service centre people replied after 3 days saying the condenser and the coils are damaged. Last time on 23/04/09, when we complained to the service center about the repeated gas leakage and the inconvenience thus caused, the area manager Mr. Sandeep Gautam assured us of the best service quality and told us that this time our senior engineer will inspect the machine before delivering it to you. The service center people told us that they had done copper coating on the coolant pipes so that gas will not leak. At that time the service center people didn’t tell about the damaged pipes and condenser and they returned our AC after filling up the gas and charged us of Rs 1800/-. Now when the gas leakage problem started again within one day o[censored]se, the service centre people are saying that the condenser and the coils are damaged which need replacement and asking Rs 6000/- for the replacement of Condenser and coils.
This harassment by the service centre people is continued. We do not want to deal with these people now and we want replacement of our AC. Because we feel that the last time when gas was filled the AC was not handled properly and that is why the condenser and the coil are found damaged. So the service centre and the company are responsible for the harassment and the inconvenience to us.
If I don’t get any response from the company’s side within 24 hrs, I am going to file a complaint in the consumer court. I am really fed up with this now.


Anil Kumar Hooda
21 Sunrise Apts, D-Block,
Vikaspuri, New Delhi-110018
Mobile: +91 [protected]

there was a minor fault in my fridge .I lodged a complaint to the whirlpool customer care. My complaint number was DL[protected].Next day a technician Mr.anand came and asked for the module to be changed.He changed the moduleand billed me the amount of Rs.2190.As my fridge was fully cool at that time and was full af ice I did not realise that it has stopped working.By 6:00 in the evening when I realised that the fridge has stopped working, I called the technician to rectify the problem.Next morning he came and again changed the module.Then also the fridge did'nt start working he further told me that the compressor is not working and another technitian will come to fix it.after this I have been calling the customer care twice or thice a day.I was given a naw complaint no. DL[protected].Kindly see to my request.

Dear Sir,
On 19th April 2008, I bought a Whirlpool Washing Machine Splash Steel 9855 from Nandilath Agencies Pattambi, Kerala [Invoice No:552] with 2 years warranty in full payment.
I am disappointed with your washing machine as it has started showing some problems from two months of purchase and it was not performing as it should. I didn’t get proper demonstration for this product and I have approached the agency for repairing the product but didn’t get a good response. One guy has come but he couldn’t solve the problem and now they are asking me to take the product to their servicing station which is very far away from my place.
Now am very much desperate about the product as well as the service, and don’t know what to do next. So I am sending this request as a last resort for help. Hope you will consider my request with due regards, and looking forward to hearing from you and to a resolution of this problem.
Please contact me at the above address or by phone
Yours sincerely

I purchased refrigerator model no. 8037 175 ltrs Sno. INC[protected] on[protected]. The refrigerator started giving trouble after 4 year and i started to approach the whirlpool service centers at delhi in month first time march 2008 change of relay and dp changed(Rs 225 charge ) and in month may 2008 (Rs 725service charge to replace compressor) all over comes after every check changing of the compressor three times, filling of the gas twice, relay one time and then the gas cannot even withstand for a weeks time after changing of compressor at last the compressor with stand till may 2009 now again same problem the compressor has to be change as per engineer .even waranty of compressor we had to bear charges of Rs 725 against compressor replacement, relay Rs 500 and taking gas stove for welding every time .In my view No body should use its products.

Warranty should cover all charges for replacement

We bought a Refrigerator last week[protected] and when this refrigerator was installed we could find that its totally damaged at the right handed corner. I called up the Customer care and they said there would be service engineer visiting to check but till now we haven't any calls from any of the folks. Please let us know when this issue would get resolved.

Will Whirlpool's response to the Customer's query take so much time ???

I am very dissatisfied by the service provided by Pinnacle Service, Sayed Nangloi. There was a gas leak problem in my AC and they took my AC and fill the gas..and send back my AC after repairing it. Again the very next day, same problem of not cooling started...I again registered the complaint (Number:dl[protected]). Then they said, we need to replace the Coil and the condenser because they are completely damaged. They asked Rs 6000. But I talked to the head of Pinnacle Services Mr . Ram. Then he told me that, they can repair the condenser but we need to change the coil. For that, they charged me Rs 3000 put the new coil in it. But again, when I tested my AC..the compressor works for 2 minutes and and then stop automatically and giving out hot air. For this problem they took my AC to there workshop atleast 3 times but the problem is not fixed. My Stablizer is perfectly fine and working properly. Today on 26/05/2009 I again register a compaint (Number:dl[protected]). I am really fed up with the services of Pinnacle. Can somebody help me regarding my problem. I would not recoomend anybody to buy Whirpool productts in future.

Anil Hooda
[protected]

My Refrigerator was not Was Colling Properly.I have complain Than a engineer was sent to repair it . He say that there is Gas problem in it and the gas will charged again . He came to Gas charging And he has repair it but it But Again Can't Cools Properly.Any time it Cools And any time it can"t cools Properly.

We have Whirlpool Whitemagic Washing Machine. It was giving gear box sound when only on spin after fisrt wash & for Spin Dry. we had put complaint to your local representative. We had asked for change the Control panel sheet also.They took our Machine and delivered us after 4 days duly repaired (as per them) charging Rs. 3800/- but without control panel sheet which as told by your representative is not in stock. It is shameful for Big Company like yours not to kepp spares in stock. When we started running this machine for wash - the machine is sounding alomst like the floor mills. We have after that contacted your local office & representative number of times but there response is very bad. One No one turns up. No one has even informed us whether we are to use the e machine or not.

I was checking your website for customer complaints. It seems there is not improvement in your status of people writing as liar.
A S S is the most essential part to which proper attention should be given. I am a small customer but still hold your two product namely Washing Machine & Refrigerator. I am using both of these since 2000. Till date I had no problems. I can nly imagine if the recurrance of problems were more than how much I would have suffered in your hands.
Request immediate attention from your end on reading this mail.

Mobile no [protected]

I bought whirlpoool refrigerator 2 years back in bangalore, it's still in extended warranty period. I made a complain more than a week ago. Their engineer do not come at time, it's our job to keep on reminding them they will come sometime in the night when they will say they will come before afternoon. 4 times same engineer came but he could not diagnose the problem now from last 3 days atleast 3 calls per day i'm making to the customer care everytime they assure me that today an engineer will come but no one is coming. It's so diffuclt managing without fridge. Their response is really bad.

the custmer id no. is CH/C/0608/34731
the upper door of the refrigerator is not working properly.
since i have made so many complaints in your office, no one looking after it.
my previous complaint no. is CH[protected].
since last month i am maikng complaints, no one visits our place to check the refrigerator.
this is my last complaint to whirpool, if i will not get any responce within 2 days then i will prefer to go to CONSUMER COURT.
please contact me on this number. [protected].

This is S.k Mishra from Allahabad i have an old washing machine from whirlpool model no.ML 4001 which has serial no.[protected] its we have been using it since 14 year now but from past 3 years it s giving problems like water leakage sounds like the earth quake has shaken this earth we had spent a hell lot of money for getting it repaired lot of times but every third day same problem i guess whirlpool has no efficient engineers, i recommend everyone who's reading this complaint not to buy whirlpool washing machine or other products because they have no good after sales services the amount of money we sent on repairs we might have bought a new one the service centre where we get the machine repaired is L .K.S. Services Allahabad the nos. are [protected] repairing personals name om prakesh srivastava and sabhajit i hope my complaint will we rectified after this.

This the receipt details for the repairs L.K.S. service Cash Memo no. 1916 Dated(that is the second time when we got it repaired same week) amt Rs. 280 their address 15/5, thornhill Road(near Bahugana Market) Allahabad mob. no. [protected],[protected] .

Thank You. Jia ho Whirlpool...@%&$%&$.

Whirlpool Mashing machine - White Magic Splash -- Model No.9855 was purchassed by me from Ms.Sumpreet Electronics, 3/161-Christian Lane, Kadapa while I was working at Kadapa under Bill No, 1837 -- As it is not working since three days, I tried to call Service Centre, Kadapa Andhra Pradesh, India by phone No.[protected] furnished in the Manual But no resonse. Secured Cell No [protected] and made complaint. But the receipionist registered it with Sl. no, 262 dt.[protected]. But she has not given reply when the technician will attend. Hence the complaint.

V.NAGARAJA SARMA,
TYPIST, PRINCIPAL JUNIOR CIVIL JUDGE'S COURT,
PRODDATUR - 516360, ANDHRA PRADESH, INDIA.
CELL NO, [protected]