Whirlpool India Complaints & Reviews

This mail is in reference to the poorest costumer care service provided by Whirlpool. I had bought a Whirlpool Inverter on the 05/01/10 from QRS in Trivandrum. Since then began the nightmare of calling up the so called customer care service. From the time I bought the inverter, till date I have already faced problems with the machine at least five times. Being a patron of Whirlpool I had decided to go for this in spite of my friends warning me as this was newly launched product. Every time I have a problem I call up the customer care and they assure me that a person would come and fix the problem within next 24 hours, but it never happens. Finally after the third problem one person showed up and had a look at the machine and said he wouldn’t be able to help as he was not an engineer. I really don’t understand why the person was sent if he didn’t know anything about inverters. Isn’t the Service Center supposed to send qualified technicians to attend to guest complaints? Again on 19th of this month the inverter started giving me problems and on 20th I called up the customer care and as usual they assured me someone will come and rectify the same, it has been a week since then and till date nobody has bothered to call or come to rectify the inverter. If you can retrieve the records for the number of times I have called your customer care in Trivandrum you will actually be surprised. Now I am in Bangalore and my parents alone are at home (for whom I had bought this) and they find it difficult without an inverter as there are lot of power cuts in that area. False promises and assurances have become the tagline for your so called Customer Care Service. The people at the Customer Care Centre are least bothered about the problems of the client and either they keep on transferring the calls or put you on hold till you hang up.

I am in the process of settling down in Bangalore and had booked a couple of home appliances for my house but after this kind of service I have no faith in Whirlpool and most importantly the people hired by Whirlpool.

This is to inform you that on 26/07/08 I had purchased Whirlpool Washing Machine. The Model was Ebony Royal. It was one of the most high end models of whirlpool at that time. Since the D.O.P already 3 times the Circuit Board has been changed. Every time the service executive visited for service he was just least bothered about the primary job, instead of that he was more eager to push sell the "Iron Filter" for the same. Amongst the three time changes of the Circuit Board one time he changed the same with an old one. Even last time when he was asked to change the defected board with a seal pack new one, he refused & said that due to checking they used to open all the seal packs at their end so they can provide any seal pack item. The quality of the product is very poor & service is worst as I ever faced.
The serial No of the Model is: INB[protected]

Shirsendu Chakraborty
Mob: [protected]

This is to bring in your notice that I had lodged a complaint with serial no GB[protected] dtd 18th april-2010 & after N number of follow ups with your customer care the engineer (Mr.Manoj Khatri) visited at site on 20th April-2010. After visit he told that the sensors need to be replaced & the same will be replaced on 21st april-2010.But unfortunately he didn't turned up & I again got in touch with your customer care & was shocked to hear that my complaint has been closed without rectifying my problem. I fail to understand that without taking the signatures of mine with satisfaction code on the log register, how can he close the complaint. Is there any check on this ? pls confirm & depute some other engineer who will address my problem.

Your early response in this regard will be highly appreciated.

Whirlpool — Whirlpool Customer concern..

My Mobile Number: [protected]

Its with utmost regret and pain that am writing this note to you....

I had made an unfortunate decision of buying a Fridge bearing your brand.... a 3 door Proton...

The sequence of events mentioned below will be self explanatory as to why I feel that "I have made a wrong and unfortunate decision of buying one of your products"

I purchased the Fridge "3 door Proton" from Home Town, Thaltej, Ahmedabad...

It started making a huge noise like a generator from the 3rd month onwards

Called up your call center and raised the complaint...

Some one came within two days and rectified the issue....

After about 4 months, it was noticed that the vegetable tray cooling was very poor, leading to the formation of fungus on the vegetables kept in the compartment meant for vegetables.

Again I had raised the complaint on the same...

Some one came and checked and informed saying that switch inside the fridge was damaged and that it has to be replaced...

My point to him was, (a) No one has played with the switch inside the fridge for it to warrant a replacement within 6 months of purchase. (b) This fridge by itself must have been a faulty one, as, within a span of a few months from purchase, I have had to call your service center twice with a complaint....

So I requested him to provide a replacement of the Fridge and he told me that he is not the right person and that I would have to speak to his supervisor... So I took the supervisor's number and spoke to him.... The supervisor told me that I have to talk to his manager, for which I will have to call him back after about 2 hours... I called the supervisor back in exactly 2 hours... The supervisor put me on hold for about 15 min and then finally told me that he will call me back immediately after taking the Manager on a call conference... And when, even after 0ne hour, he did not call me back, I tried calling the supervisor back, but his number was switched off. Next day again I tried to talk to the supervisor, but he did not pick my call.

Again I made the next call to the call center and lodged the complaint stating the pain I had gone through...And also I had mentioned to the executive who attended the call to ensure that my call is recorded so that it can be played back to some one senior...

Nothing happened from your side and I called the call center again... Lodged the complaint again...

Some one called me up and said that he would get the needful done the next day (this was told to me after I again explained the concern in detail)...

The next day some lady spoke to me asking me to again explain the issue that I have... I told her, "I have already explained this 5-6 times and am tired of explaining this to every new person who is enquiring"....

Even to this day, My complaint and concern has still not been attended to by anyone from your company and I continue to Live with your Faulty Fridge, despite having spent all the money on this...

A company as reputed as yours should not be treating your customers in this fashion and also what's more paining is the way your local so called Managers have treated a customer....

Would also request you to pls listen to the call center interactions that I have had to understand why its been such a painful experience that I have undergone for the simple reason that I purchased a fridge having your Brand name...

Whirpool Washing Machine | Impulz Home Care Services Review

Please read this Whirpool Washing Machine | Impulz Home Care Services Review before you buy a Whirpool Washing Machine.

I own a Whirpool splash washing machine and it has worked ok for last 2 year. Well we hardly used it as my wife prefers getting her clothes cleaned by maid as the machine is too harsh on them and has torn a few.Only i have used it on rare occasions when the maid was absent.On 10th Oct2011 my Washing machine stopped taking in water.After trying everything i decided to contact Whirpool Service for support as it was under extended warranty contract till 2012 dec. I sent them a mail @ [protected]@whirpool.com on 13th Oct’2011 with complete details.I got a call from their center that the engineer will come to visit me soon and a satisfaction code which i was to provide incase i found the service met my expectations.

The engineer from their Authorized Service Center - Impulz Home Care Services, came the same evening and after fiddling around for 15 minutes left saying that he was not carrying parts for this model as it is now not produced by the company.I asked him, then why does whirpool sell extended contracts if it can not even keep parts aside for support? He had no answers.

The engineer came back the next day with a replacement part from another machine.It did not work.After he replaced the intake valve and motor from another model the machine kept filling water to High Level even when the dial was on Low Level.The motor and valve were not responding. He told me that the problem is partially fixed and i can now use the machine by opening and closing water from tap itself during wash.

Isn’t this crazy ? Why would i be buying Whirpool's Fully Automatic Machine if i had no work but to just sit there and watch water being drained and with every rinse fill it again to the correct level myself . I asked him to put back the original part back and close the machine.

I sent mails for service but got no response.After 3 days he was back with the correct part, which also did not work as the pressure valve also needed replacement.Of course he was not carrying it either.Promising me that he will get it fixed in next 2 days, he never showed up.I am since writing mails to their team and haven’t got a response.

If you are thinking of buying a good branded washing machine, then peace of mind is what you expect.One does not want issues arising out of poor quality.Even in case there is a problem, one believes that it will be dealt with a speedy professional response much in tune with the Brand image.Here, i have spent 11400/- on machine, a 2274/- on extended contract and am now running after these crooks to fix the issue and get done over with it.

Impulz Home Care Services Delhi has not responded and the machine is gathering dust. What to do??
I am looking for escalation emails @ Whirpool.If anyone has them please post them on this thread.

Thank you for taking your time to read my concern.


The Washing machine and warranty details are given below :
Date of Purchase:29/12/2008
Serial No. INBO84800495
Model No: 10437
The machine has 2 years extended warranty - Plan Start Date : 30/12/2010
App.Cat. SATT
Plan Code: 1023217

Updates :-

Oct29’11 - i am yet to hear from anyone for servicing my Whirpool Washing machine. The complaint was logged on 13th Oct ’11 and i am waiting for support since.i have sent my 9th Reminder to Whirpool India, Today by Email. I have also sent about 40 service requests through their website link - http://www.whirlpoolindia.com/Index.aspx?aspxerrorpath=/contactus.aspx

Oct'30th - No Response received yet ...

Oct31st - No Response ..so sent Reminder No.10 to Whirpool India and Submitted another Service Request through Whirpool India.The machine is gathering dust and i could not stop myself from calling Impulz Home Care Services.Mr.Rajender from Impulz told me that i was not contacted as the part for machine were not available and only today Whirpool has sent these part to Impulz. So i can expect an engineer in the evening..

I wonder ..why are customers not told that while great sales pitches are made for Selling Warranty Support.I have paid 2274/- and feel cheated.I would have never bought Whirpool if i was aware of their poor customer support ..

Mr.Rajender - Service Engineer from Impulz Home Care Services arrived and replaced the faulty parts with new one.Took him only 20 Minutes .Apparently the engineer who had visited me thrice earlier didn't know much about washing machines!I could not test the machine as there was no water supply though he ran the diagnostics test and told me it will work fine.Hope my ordeal is finally over.

Whirlpool customer care is one of the worst i have ever come across. I bought an 1ton whirlpool magic cool split a/c from m/s.ratna stores in T.Nagar around 2yrs back. Since the day it was purchased we had cooling issues and atleast dozen of whirlpool technicians attented the issue without any remedy.They gave me all [censored]s reasons including Double Booster, Change of face etc. but nothing worked. I would like to caution all those potential A/c buyers not to consider Whirlpool even in their dreams as it doesn't worth the money.

I have also similar problem. i purchased 1.5 Ton Ac of Whirl pool on 1st May 2009 and since 1st day there are cooling problems. I have made several complaints in past 2 months and severl service enginners have visited . Some times they say Voltage is not proper, somce times they say your Stabliser is defetvie, I change the stabliser got the voltage checked but there was no fault with either voltage or stablizer.

15 days back they said the AC is defective and it will be replace. But inspite of regularly calling their service centres, there is no replacement done. Again one engineer visited on 7th july and told that Gac in AC has leaked and they will inform by evening as to what action they will take. No body called up and informed.

The product and service of whirlpool is horrible

I do not recommend any person buying any product of Whirlpool.

Rajesh Chanana

I agree with the above complaints.

The most PATHETIC Customer care is of Whirlpool. Infact because of poor service the company is losing its name.

The customer care executives only know to call ofr feedback and call for AMC
The Engineers who visit for inspection are rude, mannerless and shout back at cuatomers.
The biggest mistake is to buy a whirlpool product. The management is probabaly looking into sales and not for service.
Will never ever buy or recommend any one buy a whirlpool product

washing machine in Thanjavur compliant is not rectified and done for the past ten days in the following address.

S.Nandhakumar,
2235, Bhutgosamy Vattaram,
Manojiappa street
Thanjavur -613009.

[protected]

please send your mechanic immediately to Thanjavur

Whirpool has very wrost customer care in Thanjavur the stupid persons should not respond any phone complaint and my Washing Machine compliant is not rectified for the past 3 Months in the following address.

M.Rajkumar,
No. 141, Abraham Pandidhar Nagar,
5th Street, (Sivaji Nagar West),
Thanjavur-613001

washing machine not rectified

complaint no BG[protected] customer code 416

Refrigerators Fusion — e-light

Dear sir,

We had purchases refrigerator of fusion model
on dated[protected] who is modal no 11269 INCO 4114166
as per your clame the e-light will ON approximataly two Hours after power cut. But in my refrigertor e-light shut off after whith in 2-3 minites .
I had submit complaned which has no is JP[protected] on dated[protected] but still there is no responce from your side pls arrange to repair it as soon as possible.

Regards
Jairaj pareek mob [protected]

I bought a whirlpool fridge last year a big one to suit to the needs of my family. I had a man who had come after the purchase to give me the detailed explanation of the use and other things. He also asked me to enter into a contract for service for a period of three years and I paid the money wide receipt no.2662 dated 8/11/2008. It is over eight months and no service has been done. Not only that I had registered a complaint 14 days to remind them of the service. Noone has turned up till date inspite of repeated complaints to phone no.26784455 and my complaint no. is MBO[protected].Now there is a leakage from the same and we do not know wherefrom it comes. I was informed good service from your company but you failed to do so.Kindly do the needful at the earliest.
Thanking you
usha
You can email at [protected]@gmail.com

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Donot go for Whirlpool air conditioner, it's really bad service, go for always Samsung/LG, it's very good service chain system.

Yes.. it is very pathetic. I regret buying Whirlpool AC too.

This is chandra shekhar from Hyderabad. My fridge door frame got booken need to replaced. Irequest you to send your service people soon

Chandra Shekhar
Flat-4001, Misha Mansion, 3-9-105
Krishnapuri colony
West Marredpally,
Secunderabad -500 026
Ph:[protected]
mobile - [protected]

Whirlpool Refrigerator — door of refrigerator

sir
we have purchase 310liter refrigator . when it was send for cooling complain to your authorised service center ACACIA . Its door got damaged ,Acasias people ensure that the same will be changed .

but now 08 month has been passed but there is no responce . when Ipersonely visited acasia those people are saying that when we rexcivwd the door from company it will be replaced.

so i want to know that is there any time schedule for replacement.

kindly do the need full.

thanks

Whirlpool Refrigerator — Worst quality of service

We had a problem in our Fridge, there was no cooling effect (not under warranty), we had informed the service centre about the issue in the month of March 09 over phone 60008558, 26680008.. They had sent a service engineer after a weeks time.. The engineer who had come informed there is problem in gas and serviced for the same, at that time he assured that all the other part of the refrigerator are working fine. We paid rs 1412 as the overall service charge (Bill no 001225 dated 31/03/09 for rs 1050, bill no 031475 dated 31/03/09 for rs 82 & bill no 001172 dated 27/03/09 for rs 280), the fridge was working only for 2 days later the same problem persisted hence we approched the service engineer n number of times but there was no proper response so we again called the service centre 60008558, 26680008 and filed a complaint against the service, they had sent the same person after 10 days time, at the 2nd visit the engineer said there is no problem with the compressor and again there is a problem in gas so he worked for more than 1 hour and later said there is a problem with the compressor and same needs to replaced. We were not confident on the engineer so we raised the complain again to the service centre, they had sent an another person to check the problem and he said the engineer has made some mistake and they will get back to us very shortly.. But no one turned up.. since march we have been keep calling the service centre almost once in 2 days but we are not getting a positive reply from them. I spoke to one of their supervisor Mr Paul 10 days before he assured there will be a call back given from their service, the same day evening we received a call and they assured the problem will be rectified by Monday ( 4th May) but till date no one has come to repair, in the mean time i had called almost 3 to 4 times reminding them.. But no proper response received hence i finally decided to file a case against the service people.. Pls throw some light on this issue... my contact no[protected]

my residence contact number is[protected] and not[protected]

i have a cooling problem in my refrigerator.

I had faced with the problem of water leaking while I was in Delhi. Three service engineer visiited and after replacing one after another parts they could not rectify the problem. And problem of water leaking and bodyheating remained as it is. When I had shifted to Kolkata the problem of water leaking and bodyheating increased but no engineer could rectify the problem and advised me the this was not at all a problem and such problem is irrepairable. Now when I opened my fridge yesterday suddenly a spark with huge noise occurred in the innerback portion of the body beside leaving heavy bad gaseous odor. I switched off and tried to contact service centre but getting no response. My telephone No. is[protected] and address is 205/4, Raipur Road, 3rd floor, Opp. Naktala Sammilani Club, Kolkata - 700047. Shall be glad if my problem is looked into on war footing basis as huge quantity of eatables are in the process of rotting.

sir,
I had given complaint for repair of my fridge at JB Enterprise, Ranchi.Inspite of calling 3 times the mech came on 5.5.09Later the very next day the problem recurred again.Now after calling 5-6 times the mech visited and repaired something in the panel(Model FF 220 Elite).and said it's ok.Till date i have called them many times but still the problem persists.
I request you to look into the matter and advice me.for the same.

Sir/Madam,
I am trying to complain my whirlpool refrigretor but ur toll free complain number[protected],[protected] is not working and ur local service centre new a.g colony, kadru ranchi is not able to take my complaint .
so sir kindly suggest me where i give my freeze complain.
Thanks.
Sujeet kumar
Harmu Housing Colony
Ranchi
Mob-[protected]

Whirlpool — Faulty product and lousy customer service

I had gifted my parents who live in Kochi a Whirlpool refrigerator 310L-CLX-IBUG-Titanium 4S assuming that you will deliver the world class product and service that you claim to offer. I guess this was many one of the few mistakes that I have committed in my life.

We had purchased the fridge on the 19th June 2010 from Gopu Nandilath showroom in Ernakulam. Things went on fine for a month and now the fridge has a leak and water is incessantly dripping from the fridge, to makes things even worse the bottle shelf of the fridge has broken too.

After repeatedly calling up the customer care,latest complaint No being 2401 which was done on the 5th of this month an ignorant and arrogant engineer paid a visit to my parents residence and claimed that the reason for the leak was due to temperature being kept in low [it was between 3 to 5 as recommended in the manual] and reset the same to 1, at that temperature I guess the best use I can use the fridge is to stack clothes.

Moreover my parents were informed that the bottle shelf is not covered in the warranty as its made of plastic, also that we would have to go and purchase the part and have the same fixed and your service engineers will not procure this item. To put an icing on the cake, your worthless engineer stuck paper between the doors of the fridge probably to close the gap that your wonderful product may have.

My parents are retired and quite old and honestly do not deserve this kind of lousy service that you guys have to offer.

I sure the 'helpdeskindia' email id is created on the Whirlpool website is a farce so that the same can be displayed on the website like a trophy.

To say the least the Whirlpool so called customer service aligns perfectly with your company name 'Whirlpool', once the customer purchases a product he is stuck with it and has to fight tooth and nail for anything and everything.

Whirlpool Refrigerator — replacement of product

stops working often and often after two month from the date of perches,the service from whirlpool is not good,
i m complaining for the product from feb/2010
These are the complaint nos
-- MB[protected]
-- MB[protected]
-- MB[protected]
-- MB[protected]

as you can see so many complains and not yet resolved. dont expect such services from an esteemed company as yours.

Refrigerator — DELAY IN DELIVERY

I HAVE ORDERED ONE LG REFRIDGERATOR FROM AMEERPET BRANCH IN HYDERABAD ONE WEEK AGO. IT WAS SAID THAT IT WILL BE DELIVERED WITH IN 48 HOURS AND IT WAS NOT DELIVERED YET. AND WHEN I AM TRYING TO CALL ON BIG BAZAAR PHONE, THEY ARE EITHER NOT LIFTING OR EVEN IF THEY ARE LIFTING, THEY ARE CUTTING THE LINE. NOT AT ALL CUSTOMER ORIENTED.

Whirlpool Refrigerator — Cheating in the name of service

I gave a complaint to whirlpool states that the compressor not working. the service fellow came and attended by replacing over load protector for compressor (which is availalbe in the market for for Just Rs.50/-) and charged Rs 650/- for spare part and 280 for labour charges, which can be done by the street end repairer by just charging Rs.100/-. the worst ever cheating by an MNC in the name of after sales service. I have decided to nevver purchase any whirl pool product here after in my life.

with bad regards
HARI KISHAN
CHENNAI

whirlpool/AC — WORST SERVICES BY WHIRLPOOL

I Purchased a AC from Magic Home SCO -308 , Sector- 35 B , Chandigarh for our pooja house ( Gurdwara) which is not working from day one and the dealer had given the AC which was manufactured in Year 2007 and we purchased the item on 6 July 2009 . After calling so many times about cooling problem and he did not listen for single time . This dealer should be penalised for such stupid behaviour and cheating.

Whirlpool A.C — Worst After Sales Service even after charging

I purchased a split A.C of 1 tonn considering the market reputation of Whirlpool in April 2010. We did not use the A.C much during the first year but still called for normal service in March, 2011 (Within the warranty) by calling at [protected]. A guy came and did his work. We are not skilled enough to judge his work and we trusted him with his work and the brand he was representing. After almost 20-30 days, when summers really started we turned the A.C on for the first time after the servicing was done only to find that it was not cooling at all. We again called [protected] but they neglected us by saying that our A.C was now out of warranty and we will have to pay to get any service. We felt cheated as we had not used the A.C even once after the servicing was done and it was working fine before that. After 2 days we had a medical emergency at our home and we again called [protected] and told them to make our A.C work and we were ready to even pay due to bad circumstances. A person, Dev Kumar Sharma (contact no. [protected]) came to our house, took 1200 INR (without any receipt) and said that he had repaired the A.C. Since we were already occupied by the situation at our home, we were not in position to ask for receipt or check the A.C. but after 2 days again, it is not working properly. We again felt cheated. We are not getting the services when someone is not well at our home and we need it the most, even after paying Rs 1200. Nobody is listening to our complain. We even called Dev Kumar Sharma (contact no. [protected]) and reminded him by calling again, but for no good. Big companies like Whirlpool are not only bringing bad name to their reputation in the market but also playing with the trust of their customers by offering such a poor service to us.
We should not have paid in the first place, but still we did because we needed the A.C due to medical emergency and it is still not working.

I request that a strict action be taken against them so that they are forced to repair our A.C,to bring justice to customers like us.

Dear Mp Nayyar,

Thank you for sharing your complaint. We request you to email your contact details and complaint number to [protected]@gmail.com. We will be in touch shortly.

Thank you
Whirlpool brand team

Dear Mp Nayyar,

Information about your contact details are still awaited from you. Please contact us on [protected]@gmail.com for any further clarifications.

Thank you
Whirlpool brand team

Frustrated with whirlpool customer care service and service centre services of Washing Machine
Dear Sir,
Hope you are doing good.
I have purchased Washing machine product in 2010 as I heard good about Whirlpool as a international brand. Initially services was good so I have purchased 2 split AC as well after some time both are registered with my Mobile number 91-[protected]. please find attach AMC contact paper for your reference.
Last one year I must say I am really got frustrated with worst customer care services and your customer service centre became customer harassing centre. If you can see my complain log then you can see one of my complain log got resolved in more than one months’ time.
In regards to current complain that I have made on 7th August 2015 regard an error was coming during running of this machine and it was “E1” error. You service centre guy came and done some work but same problem started coming next day then he came again and said carbon issue in connector and as connector can’t be replace so he cut the connector and make direct connection in wire of wiring system. After this when he tried to run the machine then one spark kind of sound came and machine stop functioning and power stop coming into PCB system. He said then he will be coming tomorrow with new PCB and will change the same and leave machine in open condition without proper covering.
I have again made complain to the customer care as he didn’t visited next day and was not taking call as well, they said this will be done in a day or two. Last week your service centre guy of Sarita vihar service centre Mr Alok and Mr Sunny from Customer care centre promised to me that this problem or replacing PCB will be done on 17th August 2015. But neither I got a call or customer care or service centre and neither any service engineer visited for the same. Then 18th August I called again customer care and spoken with Mr. Sunny again and he promised me that this will be done on 19th August 2015.
Today is 19th August Service engineer visited and replaced PCB but found that whole wiring of machine got busted because of connector disconnection and direct wiring connection. He said as wiring seriously damaged and it can’t be rectified and this only can replace. He called Mr. Alok of service centre and he started making excuse and said you need to pay 50% of amount for replacement or depreciation mode.
So my problem still remain same and I have again called customer care for help but still not received any response. I am getting harassed by customer care and service centre guy for my only mistake that is I have purchased Whirlpool products.
This is because whirlpool don’t have any check and balance system to monitor service centre services to make their service more customer centric.
I will never going to purchase any product from whirlpool or recommended any one for whirlpool products and I will take legal route now for all harassment.
Looking forward for your positive response although chances are rare.
Regards,
Roshad Ul Haque
C: +91-[protected]

To,
Manager
Whirlpool


I bought a brand new Whirlpool Washing machine sensation deluxe– 6.5kg from Bajaj Electronics Hyderabad on 16.3.2008. The machine got repair very frequently and as per the service engineer suggestion (‘’He told us that sensation deluxe is a failure model, so Whirlpool stopped the production, so in future getting a spare part too is very very difficult, so he asked us to go for a replacement and suggested us to go for Professional PUD651-6.5kg’’) since we didn’t have no other go we paid Rs 4740/- extra and got Professional PUD651 – 6.5kg as a replacement on 13.8.08. Which means the was replaced within 5 months. Even with PUD651 we are having so many issues. Then we got transferred to Coimbatore in 2009. Till date we are facing lot of issues with PUD651, and we are getting on time customer service form Pinnacle InfoTech (Local Authorized service center), every 2 months once we have to lock a call and wait wait and wait for days together for the service engineer to come and later none of the complaints were solved atleast within a day. Every time when we lock a complain call with Pinnacle they send us a Useless Engineer (Name – Parthiban) who has never solved even a single issue. Then we have to call Jawahar the manager, then after so many calls they’ll send Zaahir Hussain another service engineer who would somehow solve the issue temporarily. Since we got shifted to Coimbatore till date the I have locked call for the following reasons:
 Issue in water input motor
 Door
 Water output motor
 Main circuit board
 Again an Issue in water input
 User interface board
 Error signal deep during drain
 The water input hose leakage – current problem still not resolved
Even now there is water leakage from hose so the clothes are not washed properly so we are washing all the clothes.I really wonder how a washing machine could give so many issues within 19 months. Every time we use the machine we are afraid like what would be next issue. Whirl pool washing has made my life miserable instead of making it easy. I am really fed up using PUD651.

I would appreciate if I get a fully automatic top loading machine as replacement by solving the issue with a permanent solution. I know it is a monetary loss for me to take front load machine as a replacement. But still I need a permanent solution. I hope you understand the criticality and take speedy steps to resolve my issue ASAP.
Contact Details:
B. Rajaraman
No 114, 1st street, Rakachi Garden,

Whirlpool Washing Machine — poor customser care

I made a complain about my inlet pipe problem which was misintepreted as outlet pipe a week ago. finally a engineer comes with wrong diagnosis and doing nothing goes back saying will be back the next day with required material. when he didnot turn up i called the customer care again where the concerned person tells me that my complaints has been closed without doing any repair work. i had also taken their well marketed amc for extra 7years but in vain.

I agree.
Service is pathetic