Whirlpool India Complaints & Reviews

We purchased H65 whirlpool washing machine on 13th July 2008. Since then we have been put through inconvenience because of the improper functioning of the product.

Inspite of repeated complaints and requests for replacement of the piece the customer care department keeps sending engineers who behave more like sales representatives trying to sell us accessories rather than attending to our commplaints.

We have requested that we get a replacement (a new properly working piece of the same model) at the earliest.

Dear Sir/Madam,

1) I had purchased the microwave oven of whirlpool on 3rd oct 09 but it was not functioning and had problem.Service engineer inspected the oven one week later after daily followup with Whirlpool, pune office.The service engineer said the piece is faulty and needs to be replaced so he took the invoice copy from me and had send to customer care of pune for replacement.
2) After continuous followup with them they said in day or two new microwave will be delivered as confirmed by Mr.Pradeep[protected].But my invoice was misplaced by Mr.Sarika[protected] and because of that my new product was not getting delivered.After sending the new invoice copy they assured to deliver the product on 17th Oct 09 which they did not and delivered the product on 27th Oct 09.

3) This product also was not tested and checked before delivering to me, and again it was faulty and not functioning at all.

4)The service engineer came on 28th Oct 09 to inspect & suggested that this product needs to be replaced as it is a manufacturing defect.

5) I contacted the pune customer care[protected] on 29thOct 09 to look into the matter & replace the product but no confirmation till now even after giving them the reminder early morning for my product.

I bought a Whirlpool AC in April 2009. The AC delivered to me was damaged (the Swing was broken). Whirlpool's local office in Kolkata told me they would replace the Swing.

After a couple of weeks, they told me they would be unable to replace the swing, so they would replace the entire indoor unit. I was asked to deposit my payment receipt at their office in Shantiniketan Building in Kolkata. I did & then I was told that someone from the godown will be in touch with me regarding the issue.

Someone called Prabhas[protected] from their Kolkata godown called me a couple of times, always giving a commitment for the date of replacing the indoor unit. But it has been 7 months since I complained & my indoor unit hasn't been replaced yet. Neither have they replaced the swing.

I have made multiple calls to their central Customer Care helpline no. as well - everytime I'm told that someone senior will get in touch with me & my problem will be solved. But it's been 7 months & my AC is yet to be fixed. The person in Kolkata who I had submitted my papers to is Amit Ghosh[protected].

This is the third time witin a span of two years i am faciong problem with my washung machine.More than that is that customer care service is so poor that even after 05-06 days no response was given for complaints.This time the case is same , i have lodged a complain four days back and my reference no. is IN[protected] , but till now no response of the said complain is given from company side.This sort of lethargic service from a company having goodwill is very sad.It is requested to kindly take some action for better service to customer.

I PURCHASED WHIRLPOOL WASHING MACHINE, FULLY AUTOMATIC 650h.ON 30TH SEPTEMBER,09. ITS NOT WORKING SINCE PURCHASED,,, AND AFTER MANY COMPLAINTS THE COMPANY 1ST REPORTED THAT THE CONDENSER WAS FAULTY. AND ON NEXT COMPLAIN IT WAS FOUND THAT THE MOTOR DID NOT WORK. THERE ARE MANY OTHER TECHNICAL PROBLEM WITH THE PRODUCT.WE REQUESTED TO REPLACE THE PRODUCT. BUT THE COMPANY IS NOT RESPONDING & ON THE NATIONAL CALL CENTER SERVICE OF WHIRLPOOL IT SHOWS THAT THE PROBLEM HAS BEEN SOLVED AND CONSUMER IS SATISFIED WHICH IS COMPLETELY NOT TRUE AND FRAUD WITH THE CONSUMER.STRICT ACTION NEED TO BE TAKEN FOR SUCH COMPANIES.

We were allotted in June 2009 a Split A/c by Bharat Petroleum Petro bonus card membership vide
Voucher No: RBR/PRB9/16/5889
Item Code : 9362 (A/c Split Whirlpool 1.5 T Regal)
Company : Whirlpool India , Hyderabad.

After numerous calls and complaints and lots of excuses from Mr Shridhar (Whirlpool, Mob- [protected] ) and Mr Shyam Prasad (Bharat Petroleum, Mob:[protected]) we finally were delivered another A/c on 22/09/2009 vide
Invoice No: [protected]
Delivery No: [protected]
Item : 1.5 Ton Split Classic (WASR18B18DO), saying that the Air conditioner allotted to us is not available in stock.

When we installed the same in our house by our electrician we came to know that the A/c is damaged, there are some parts missing and the A/c cannot function without them.

we complaint the same to Whirlpool Customer care No: [protected] on 05/10/2009 vide Complaint No: HD[protected]

When the executive inspected the A/c he informs us that as it has not been installed by Whirlpool it cannot be covered in warranty and if it has to be repaired to be made functional then we have to pay Rs: 3000/- for the parts + labor charges.

We really do not understand this policy and we feel cheated.
Please Help.

Dear Sir/Madam,

We have purchased Whirlpool Refrigerator on Dec 26 2008, after few months we faced a problem of excess cooling with the refrigerator, there have been many complaints reported to Whirlpool Service Center (WPS). Repairs were undertaken with the replacement of mechanical parts like in the first instance there was a replacement of Biometer after few days we consistentjy faced the same problem and again there has been another repair held with a replacement of Thermostarter, still the problem was not resolved and since then there has been regular complaints to WPS where an executive by name Praveen with the complaint # 455 said the product will be replaced if the problem this time is not resolved. But....an engineer attends the problem and repair temporarily. Still....its the same and to the latest complaint on Oct 8 2009 complaint # 04265 none from the WPS has attended to the problem till date, regular reminders were given to the WPS with the same complaint # where they were saying that an engineer would soon attend the problem. Therefore its clearly evident that WHIRLPOOL is intentionally delaying this issue for the lapse of the Guarantee period. Henceforth looking forward for your action against Whirlpool.

Thanks & Regards,
Avinash. T
C# [protected]

Whirlpool Washing Machine Model No.650S FATL, Product Serial No.9844 had been purchased on 18.10.09 and paid the amount vide Invoice No.000836 & Debit Card Batch.No.000098 @ 14.38 hrs. from Next Retail India Ltd., Chembur-71, Name of CSE: Mr. Sahil and it was promised to deliver the product on 19.10.09. As on today I have not received the product. Repeated telecons had been made on every day from my side to Mr. Sahil & other sales executives about my problem. It was brought to the notice of Mr. Nitin - Br. Manager on 22nd & 23rd of October, 2009 but unfortunately always I am getting wrong feed back. On 23.10.09 again requested Mr. Nitin to convey situation of the above to Mr. Vinod who is the superior to him. Finally Mr. Nitin said that, the above said product is available two pieces and those are defective and fresh product is expecting during the next week and it will be delivered on 30.10.2009. I want bring few issues to your notice i.e. non availability of Scratch Cards of Whirlpool Products, & non availability of scratch card gift items on the said products at the Chembur show room. Hence, you are requested to advise the person concerned to expedite the delivery of washing machine which I have purchased.

Regards.

Hello,

I buy a new whirlpool refrigerator in coimbatore in march 2009. This whirlpool refrigerator has a problem that it stucks the compressor. This problem happened 5 times so far. I have called for the service and they have done some thing and the problem is occuring frequently. But for the past 3 days I am calling for the service, but there is no response. All the customer care number[protected] is always busy. The voice message say to send message WPL to 58558, this is also useless. This send a reply that the service is temp outoff order.

I have also requested the higher official phone numbers, but the customercare persons are not giving the phone numbers.

Now I am ashame of getting the product from whirlpool.

Mit freundlichen Grüßen / With regards
Anbalagan

I would like to bring his to your knowledge that i have purchased a washing machine(W/M S70 , Serial no.-INB[protected] L Grey) from whirlpool company from Sahu agencies Pvt Ltd., The Mall Road, kanpur,Uttar Pradesh on 16/4/2007. Since then it has been repaired 2-3 times. i am not at all satisfied with the product. the last repairement date is 12/6/2008 and now again it has stopped working. i had made a call at the agency and come to know that the agency has been shifted to lucknow.
I would be very thankful if you please repair it or exchange it whatever is according to your rules.

Dear sir,

This is complaint regarding our 3yrs old refrigerator in which problem is such that white powder is accumulating on the bottom side of the fridge from past one month.

I had purchased a brand new Whirlpool split A/C (1.5 ton), Whirlpool Mastermind deluxe about 2 months ago for around Rs 22, 000/-. It comes with a 1 year warranty on the indoor unit and a 5 year warranty on the outdoor unit. This unit was purchased in Chennai and is professionally installed in my home in Chennai.

In less than 2 months after purchase, the A/C stopped working. i.e., it seemed to work, but the cooling was not there. I called the customer service and explained them the problem. They sent some service guys to our home the very next day. Those service guys examined the A/C and gave a report to the Whirlpool customer care that the Outdoor unit has a problem and has to be replaced. Those guys mentioned to me that the Whirlpool company will replace the outdoor unit in 3-4 days.

But I have been waiting for more than THREE WEEKS, no proper response from the customer care. They keep repeating the same thing over and over, "We have escalated your problem, they are looking into it. The Delhi Office will approve it and once we get the approval, we will deliver and install the new unit".
Sometimes they say "Our Manager will call you within 3 hours". But NO ONE calls and they offer no ETA at all.

I had made like 50 calls to the good-for-nothing Whirlpool customer care. I had spoken to Priya, Bhavani, Sita and many others. Recently they began to try cheap tricks on me, especially Priya. She said she would transfer the call to her manager in just a moment and requested me to hold on. But, She put me ON HOLD for 20 min. Can you believe that?

I have my 2 small kids living with me in my house. We reside in a hot area (around 36C). And, without the A/C, the fans just keep circulating hot air around us. We can't even have the windows open during the evenings for fear of mosquitoes.

I had purchased the new brand A/C just to avoid all these kinds of hassles. But this is exactly is what I have been experiencing!

My house owner had complained to me of the unusually large size of the outdoor unit and the terrible noise it makes. He asks, "Do you want the people in your neighborhood to sleep peacefully or not?"

He suggested to me to go for "Good" brands like Onida, Samsung etc. He has been having a Onida for more than 3 years now. It is as noiseless as an indoor fan. very compact and beautiful. The room chills within 15 min.

I know Whirlpool is the leading Home Appliance maker in the world. Whirlpool US's top of the line models are awesome (I had lived in the US for the last 5 years and used some of them). But Whirlpool India is ABSOLUTE piece crap. Just a look at their product manual and we will know. They can't spell anything correctly. No grammar, no proper pictures... products are made of cheap plastic that can't even last 2 months!

I will never ever make the same mistake of buying a Whirlpool CRAP again in my lifetime again.

Final Verdict: Whirlpool is ABSOLUTE CRAP, HORRIBLE CUSTOMER SERVICE

DO NOT EVER BUY ANY WHIRLPOOL PRODUCT IF YOU WANT A GOOD PRODUCT WITH GOOD SERVICE. PLEASE CIRCULATE THIS MESSAGE TO ALL YOUR FRIENDS AN ACQUAINTANCES.

dear sir,

one o[censored] r techinician has looked WM FL 5064 model which is being imported from dubai and said that the drain motor has been damaged(sep. 8th). i think even the timer and the temp. setter are also not working. they informed me they will place order for the drain motor. so far nothing has been done and finally informed me that they are getting the drain motor which is compatible to FL5064. but someone from the chennai head office has informed that all the parts will be available even in india. kindly update me regarding this and help me out in getting it repaired.

thanking u

coustomer
niveditha
contact number[protected]
andhrapradesh

bought a Whirlpool Washing machine front loading Sixth sense, from Viveks who is your dealer in RT nagar January 2008 and from the time the machine has come home I have had one problem or the other. I had complained on the 13th October 2009 as the washing machine conked off again. An inexperienced Service engineer was sent who came a day later than promised, pronounced it repaired and left. The next day I had the same problem and he came and said something was wrong with the motor, today it is 8 days since the first complained and there has been no solution, the machine lies unsusable. I have asked for a replacement because it is very obvious that the machine has a serious manufacturing defect.

I have been loyal to the Whirlpool brand because my earlier washing machine served me well for about 12 years. May be I was wrong, the service that the company provides is really pathetic. On friday the 20th I got 3 calls assuring me the best solution to my problem and till today there has been no calls.

Hello,

This is with regards to my Whirlpool Icemagic Refrigerator. I already have a service contract for 2 years for the same.

My refrigerator started giving problems from 5th of this month. I immediately contacted the Customer Care (Complaint No. MB[protected]). In response, a service engineer visited my house for the same day. He checked and informed me that there is some problem with the compressor and can be rectified in 2 days.

It has now been almost 10 days and nothing has been done about the same. I am doing regular follow-up for this problem but keep getting false commitments.

It is really frustrating that in spite of being under contract, I am not getting good service. This is a major concern. It is unacceptable that my problem is just being postponed for absolutely no reason.

I hope my complaint is looked into immediately.

Expecting your reply!

Unhappy Customer,

Mohd. Anwar Sayeed
Mob No. [protected]

The fridge was put into operation on 3rd June 2009. On June 17,2009, the back tray of the fridge was filled with water and overflowing. This was reported to the dealer the same day. On June 20,2009, a technician named Mr. Zakir Hussain from Whirlpool replaced the defrost timer and thermostat of the fridge. He provided a work-done report for the same.

Within a span of 8 days, on June 28,2009, the back tray overflowed again and the problem was reported to the dealer on the very same day. This time we were told that a senior technician named, Mr. Francis, would come and rectify the problem. On June 30,2009, Mr Francis came to my residence and only inspected the entire fridge without resolving the problem. On July 13,2009, he brought an additional tray, which he fitted over the compressor. This was the first Modification done to my New Refrigerator. My refrigerator now had the usual Back tray and an Additional tray over the compressor. This new tray was leaking from the outlet hole, which I reported to the dealer. After that, he has visited me on July 17,2009, July 29, 2009, and July 31, 2009 respectively, with some problem or the other with the trays that he brought.

Please make note of how the issue has just been prolonged inspite of calling up the dealer regularly. This has been very irritating. When I told the dealer that I want the fridge replaced as it appears to be defective, they asked for one last chance to fit this additional tray. Finally, a new tray was fitted on August 3, 2009. During the last five visits, no work done reports of the modifications carried out, were given by Mr Francis. On September 18, 2009, again the water from the back tray was overflowing. It is very frustrating to buy a new refrigerator and to get such service. Everyday, we have to check whether the back tray is filling up or not.

We have been calling up the dealer, who claims to be the Authorised Service Center for Whirlpool in Goa, innumerable times. This fridge problem has really disturbed my mental peace. I have even been to the dealer personally asking them why the issue hasn’t been taken care of. The dealer promised to replace the refrigerator within 2 or 3 days from September 25, 2009. Till date, there has been no word from them. I have called up to check on them and they told me that the factory is investigating the same. How long am I to tolerate such pathetic service. Empty Vessels Do Make More Noise. Perhaps, blacklisting such dealers will help retain Whirlpool's trust.

Left with no other option, I have filed a complaint in the Consumer's Court.

All,

I had ordered for a Whirlpool 650H Washing Machine on 20th September 2009 via Navrang Audio Video Pvt. Ltd. The Washing Machine was delivered to me on 24th September 2009.
Invoice #: 8862
TIN#: [protected]

The washing machine ordered was 650H (Wine Red Color) but the washing machine delivered to me at my home in the package was 650S (a slightly cheaper model but does not have any inbuilt heaters)

I have been contacting Whirlpool Area Sales Manager Mr. Pankaj Sharma ([protected]) since this incident. A complaint was also registered with Whirlpool customer care executives over phone.

The details of the complaint are as follows:
Demo #: HR[protected]
Customer Complaint #: HR[protected]

In addition to this, an executive from Whirpool Mr. Ganesh ([protected]) had visited our residence and filed a report on this incorrectly packaged and delivered product from Whirlpool.

I have had two harrowing weeks trying to call up various executives to get the washing machine replaced has not yielded any fruitful results for me. I am totally appalled and disappointed with the service provided by Whirlpool team of Mr. Deepak Parashar ([protected]) - Head Complaints Department(does not lift phone after 1-2 false assurances). I have been making numerous calls without any positive assurances from the whirlpool executives. I have made almost Rs 300 worth of phone calls and these guys do not even have the courtesy to call back the customer.

This has caused considerably anguish and mental agony for me as a customer. I am wandering from pillar to post making numerous calls to various executives without any good direction.

I was also assured that the machine would be replaced by Monday/Tuesday 6th October 2009 (Max). Now, I have been assured by Mr. Prakash Kumar([protected]) and Mr. Sumantha Tiwari([protected]) that this machine would be replaced by tomorrow 9th October 2009. I would like you to confirm on this date and also provide me the exact time when this machine would be delivered to my home address. Kindly ensure that the Washing Machine is Wine Red Color and is packaged properly and is not a demo piece which you are trying to shove it across to me.

While Whirlpool's code of conduct on their website says, "We do business with Ethics". I would like to know how did a higher priced Washing Machine model package contain a lower priced Washing Machine? Is there something fishy going on somewhere?

Disappointed and Totally Frustrated Whirlpool Customer,
Vinayak

DO NOT BUY ANYTHING FROM WHIRLPOOL. Just as some other complainer said - PATHETIC AFTER SALES SERVICE. I purchased washing machine from them about 5 months ago through Reliance Digital (Noida/Ghaziabad). First of all, the machine itself is pathetic. It has design flaws (650S, WhiteMagic). About 3 month ago it started giving me problem DE. (delay error). Upon inspection by service engineer it was confirmed that its a fault in PBC board. Around the same time one side of the top closing lid came off. To my utter shock, I found the whole lid is GLUED to the bearings of machine. GLUED! NO STUDS. NO SCREWS. I want to personally slap the person who came up with this hideous design. Its a WASHING MACHINE for christ sake! The glue WILL come off any time.

Anyway, now its been 1.5 months since I registered complaint at their polite but powerless call center. They will take your calls very nicely but they cant do anything about it.
So finally when I got offensive did I start getting answers (thanks to the service engineer who gave me some useful phone nos.)
After much haggling these guys told me they will be replacing my machine (BECAUSE THEY COULD NOT FIND ANOTHER CLOSING LID. lol). Another shocker. Then they gave me 3 different dates of delivery and as usual NOBODY CAME. Finally are REPEATEDLY CALLING THEM, what else... another shock. I was told its been 5 months past - so now I have to pay Rs. 500 (D.D) and only then I will get delivery the next day.
I spent nearly 1.5 months to get this reply. My 5 months period was over doing this stupidity. On top of it (whew!) they wont accept cash, cheque or an online payment. Only DD. How convenient!!

BOTTOMLINE: WHIRLPOOL INDIA SUCKS BIG TIME!! Don't buy anything from these crooks. I would even advice Kajol & Ajay Devgan to severe their ties because its definitely "negatively reverse" effecting their brand value.

DEAR SIR
I BOUGHT WHITEMAGIC WASHING MACHINE THAT IS NOT WORKING PROPERLY AGITATOR OF WASHING M/C IS NOT ROTATING. SO PLZ CHECK THE M/C & SOLVE THIS PROB. VERY SOON

THANX

Even after repeated complaints, whirlpool service has not responded and not fixed the problem. They had serviced the refrigerator for the same problem (not cooling, needs compressor gas filled) around 8-9 months ago and charged me Rs. 2500.00. The problem has not gone away and each time they keep saying gas needs filling and have not diagnosed the problem properly and fixed the cooling issue. The complaint has been with them for 1 month and have not shown up to repair the problem.

Please avoid buying any whirlpool appliances, unless you have money to burn.