[Resolved]  Whirlpool White Magic Washing Machine — Issues with Service

Hi Sir,

I have raised a complaint for the service of Whirlpool White Magic Washing Machine on 24th October 2009,Complaint No: 14673 (It is still in warrenty period). After two days one engineer visited my house and informed us that the board of the washing machine needs to be changed and he informed that he will be back in two days. But we haven't get any update. Mean time i have contacted call centre three times and they have assured me of getting a call from the service center in the same day. I tried to contact the engineer who has visited my house. As per him the part is unavailable and will take two more days to get it . Now it is more than two weeks,but nothing happend yet. What i have to understand from this?

I have opted Whirlpool because I have expected good customer care from such a branded company. But i am very much disappointed with your service. I tried to contact the service center in Chennai in[protected], which i got from call centre.I don't understand why they are disconnecting the call. Is this the condition then please clear me "WHAT IS MEAN BY CUSTOMER CARE".


Regards

Sandhya S.Nair
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Aug 14, 2020
Complaint marked as Resolved 
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Whirlpool White Magic — Washing Machine Repair

My Washing Machine is not in working condition for the last 3 months and I want that to be repaired as soon as possible but first get back to me on the given below Mobile Number then I will tell you when would you send the person to reapair it, Please do me a favour qickly.

[protected]

whirlpool white magic washing machine — foul odour in the machine

After great difficulty, a complaint had been lodged for mud cleaining . the work was done after a reminder complaint given that to after 4 days. Now, the problem is the foul odour in the machine. We have complained twice. 15 days have elapsed . After the complaint was made on the second time, one person called over phone and assured the service will be provided within 3 hours, but 3 days have lapsed without any service. Further, the person is asking us to contact their workshop number and make a complaint to the regional works manager by name Rajesh if the service is not provided.

Once complaint is lodged, it is their duty to provide the service. Why the customer should talk to anybody for reminding them?. The service is very poor and irresponsive . the company is delinquent in service as agreed. They should drawn to the court under Consumer Protection Act.

Whirlpool White Magic — No Service from you end

Let me indtroduce myself I am William and I bought a Wirlpool White Magic Washing Machine on 02.06.2008 (Serial Number INB[protected] Model Nunbmer 9855) from Maliakal Electronics, Kollam and we had registered a complaint 12 days back for non functiioning of the said washing machine and your sincere technician came and inspect and said that there is a problem of some main board or boared and he said that he will come again and replace the same within two days. Unfortunately until now nobody come from the service center and we were informed to M/s Maliakkal customer service representative. But still now we did,nt get any outcome of our comlaint from Whirlpool Center as well as M/s Maliakal represetative.

Therefore, I humble request your service team to look into this serious matter and expecting your favourable and immediate action.

Your immediate action will be highly solicited.

Thanks and Best Regards,


A Good Customer of Whilrpool Products.

whirlpool white magic washing machine — poor service rendered

washing machine board was changed 5 months ago paying 3400 for parts and services, 1 week back 2040 was paid for censor replacement and service but now the board is again not working and the cc says if you have the bill you have a replacement no bill no service, but i have the complaint no. 29994 and customer satisfaction code 240 which the cc says there is no record. point 1 customer care is not maintaining records systematically....2. ls something wrong with the spares or the agencies you deal with. spending about 5000 within a period of 6 months and having a machine which is not working , would the concern person please look into this problem and solve it. machine no.INBO73809514... white magic F65 steel.
having no bill is one issue but if customer care service can wash of the hands so easily it is not supporting the consumer in any way...and when you pay an AMC you are safe and no AMS any time you call you are looted.

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