Yamaha Motor India Complaints & Reviews

BELOW IS THE MAIL COPY I HAVE SENT FOR MY PROBLEMS

from Jaypal Umariya <[protected]@gmail.com> hide details 10:27 am (4 minutes ago)
to [protected]@yamaha-motor-india.com
date Oct 10, 2009 10:27 AM
subject Rminder01_Request to resolve problems with R15
mailed-by gmail.com

Please atleast reply...

[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 9, 2009 1:19 PM
Subject: Request to resolve problems with R15
To: [protected]@yamaha-motor-india.com


Dear Sir,

I have purchased a R15 from Surat Powerbikes on 23rd of September and having some ptoblems(mail attahced for you reference). I am requesting them from somany days but not getting any resolution or response.I am requesting you to help me. Please find the trailing mail and do the needful.

VEHICLE DETAILS ARE AS FOLLOWS:
MODEL:R15-BLUE
ENGINE NO.:20P1021497
CHASSIS NO.:ME120P[protected]
INVOICE NO.:R-000957
INVOICE DATE:30-Sep-2009





Thanks & regards,
Jaypal Umariya([protected])
Warranty Manager
Autopoint Car Division
(TATA MOTORS)


[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 7, 2009 8:48 PM
Subject: Reminder 02_Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 6, 2009 10:11 PM
Subject: Fwd: Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com


Dear Sir,

Before ten days I have sent you this mail but till date I did not get any resolution of a single problem.

For problem (1) There is a crack on FR RH Headlight fiber body. (Photograph enclosed), Your sales executive Miss Krimy has promised me to replace defective part. I left my vehicle at your workshop for two days but defective part did not replaced. Till date I am waiting for her call.



For problem (2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike, your sales executive Miss Krimy is telling that still we did not get the payment from BAF hence you will have to wait. She has given me an Invoice of Rs.98,439.00(Invoice No.R-000957,Date:30-Sep-2009).Without payment done how did you create the invoice and how many days should I wait for that difference amount?



For problem (3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine, for this problem I have left my vehicle at your workshop for two whole days but I found no difference. The idle speed RPM of my vehicle is more than 2000revolution per minute while the required reading given in R15 service book is[protected]r/min(page no. 6-14). Is it ok for maintaining my new vehicle?



For problem(4) Till date I did not get Rear View Mirrors and Front Number plate, for your information Vehicle is registered.









I am not enjoying with my new R15 at all because of these kind of response from your side and performance from the brand new Yamaha YZF R15( I hope its not second hand).





You are requested to give me reply and give resolution.







Thanks & regards,

Jaypal Umariya

[protected]



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Sep 27, 2009 1:03 PM
Subject: Request to resolve problems with R15
To: power.[protected]@hotmail.com


Dear Mr. Ashis Gamit,



This is in reference to The Blue R15 I have purchased from you on 23rd September 2009 from your Navasari branch.



Sir, I am facing some problems in above mentioned bike, which are as follows.

(1) There is a crack on FR RH Headlight fiber body.(Photograph enclosed)

(2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike.

(3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine.

(4) In this regards your Sales executive is not responding well and I am still waiting for her reply.





You are requested to resolve these problems as soon as possible, as I am also one of your customers.





Thanks & regards,

Mr. Jaypal V. Umariya

[protected]

I would be very polite if I would be saying that Yamaha Motors has a totally rubbish customer service in Bangalore. I literally don't have words to define the type of customer care these guys have in place...pathetic..horrible...lame..18th century..blah blah..

When I bought a new FZ16..in January 2009, I was made to feel like as if they were doing a favor to me by selling the bike. The customer representative was so eager till the time I had not made any payment, that probably a cynic would be tempted to buy the bike then and there. And as soon as I paid them 60k (15k on delivery date), boy you should have seen there arrogance come into life. And finally, on the day of delivery, as expected I had a verbal fight with Orion motors, over the fact that I wanted to see the bike before making the final payment...and they won't let me...!!!..

Over the last 8 months, I got the bike serviced at Orion Motors - Bangalore (the one opposite forum) 4 times, and each of the time, the bike was not even washed properly, forget about the things which I could not see at that time (like engine tuning, brake oil, etc). And the last time things got really ugly, when I had an argument with the service engineer over the washing issue and the validity of my free service - and I was literally shoved off the office with the service engineer shouting on me from behind.

Absolutely rubbish this stuff. I start wondering what Yamaha does in these cases, as I have promptly given my feedback as "poor" everytime a Yamaha customer care representative has called. But, no changes whatsoever.

I just start feeling that I should rather go back to owning a Pulsar rather than a Yamaha. At least, their service is way..way..way better than Yamaha's and their customer service is outstanding (I have had days when I have talked for over 2 hours with a bajaj service engineer, and that conversation did not turn into an argument).

Hate to say this, but Yamaha has really left me no option than to become a Baja fan. Yamaha bikes are a definite "yes" over Bajaj's, but I don't think any of their customer is ready to loose out on the peace of his mind to a better bike.

i have continuos problems in my YAMAHA fz16.First of all my fz chain broken at the time of riding chain stuck in the engine luckly i escape from an accident.this case i inform the showroom,a showroom mechanic come & take to show room.they temporarly join the chain with a chain lock.i ride my bike 1 month with that temporarly chain lock the showroom staff told there has no chain stock in that showroom.
i am from kerala,alappuzha
pls give a warningto that showroom for there iresponsibilities in there services thhere showroom name is "EVER GREEN MOTORS" ALAPPUZHA,KERALA

Hello M/s Yamaha,

This is to bring to your notice that my YAMAHA FZ16 facing white smoke from silencer from past 6 months.

I bought this vechile from AMBAL MOTORS, Chennai on 27th OCT 2008.

I have rushed to the dealer as soon as i come to know about the white smoke problem, reported to the chief mechanic Mr.Hussian in AMBAL MOTORS PVT LTD, Chennai.

He asked me to leave the bike in the service center to reslove the problem.

I regularly make calls to him and ask about the bike.

He used to ignore my query.

Finally after a period of a month they replaced the BORE and PISTON and gave the bike back.

Then after two weeks the same problems arises.

Exactly i do no where the problem rises. I do know what to do.

Kindly some one get a solution for this issue.

I am an army officer and I wanted to buy yamaha r15.Now I have two question:-
1. Is r15 available in CSD, If yes then where and in which state.
2. If no then what are the offer/discount/concession available for service persons specialy army offrs.
your quick response will be highly appreciable.

Dear Yamaha,

After regular follow up with dealers regarding issues in my bike, i am not satisfied with the services.
After regular services done at dealership,still since last 2-3 months bike is having of problem of jerk and sometimes stops in between road.

All above causes so much of stress and concern as i ride on road,request to please get the issue ratified by your end on urgent basis.

Bike-Gladiator
Purchase date-12/12/2007
Chasis no.-07D5YYD003275
engine no.-07D5YYD003275

Dealer-ZAIN AUTO PUNE CAMP

Thanks & Regards,

AJAY KHADE
[protected]

i am the owner of yamaha fz16 since 6 march 2009
since last two months several problems have been developed in my bike.
like excess heating of engine. low milage , disk brake lever and clutch malfunctioning.
whenever i went for the servicing the staffs did'nt solve problems. they make excuses and say the bike is fine.
they always say that engineers from yamaha will be provided to you but yet i
did'nt meet any engineer
owner of bike :- Khatib uz zaman
date of purchasing :- 6 march 2009

Distibuter :- janaki authorised dealer,swarajpuri road,gaya 823001,bihar

Dear sir,

I have purchased a Yamaha FZ16 on 17th,july2009 and in not more than two months a considerable issue o[censored]sage of substandard spare parts has came in front o[censored]s.

Bike's rear wheel rim has got a crack in it and since there are tubeless tyres, air is passing through the crack of the rim. Earlier, I thought that its a manufacturing defect so obviously showroom people will definately take care of it but when I approached the showroom than the worker over there told us that they have three other complaints with the same trouble and this kind of trouble has occured due to poor roads of the city. He also said to us that nothing can be done in this from the company's side and we have to go for an insuerance claim only.

In not more than two months, the rim which is such an important part of the bike's body has proven its substandart quality after getting a crack in not more than two months in it but what was more shoking was the attitude of the showroom people towards the issue as if it is a very regular case and this is not a fault on the company's part.

But if thats what the company people think than they should provide complimentary rims to the customer right at the purchase of the vehicle or this should be told to the customer that this bike is not to be driven on the indian roads so they should all shift themselves to US or some other developed country as the rim will crack here after riding the bike over here.

I was seeking a remedy by the company people in the showroom only but got badly dissapointed and had to choose this way to get the matter to the company's attentation. Kindly provide me with the suitable remedy as soon as possible.

Your's Sincerely,
Ankit Goel.

THE TACHOMETER OF MY FZ16 YAMAHA BIKE STOPS WORKING, BUT AFTER A WEEK OF REGISTERING A COMPLAIN, I DIDN'T RECEIVED THE SAME FROM DEALER END.
THEY SAID THAT COMPANY AUTHORITIES ARE NOT SENDING THE REQUIREDE ORDERS FOR IT. MOREOVER, THE CHAIN CLEANER & CHAIN LUBE SPRAY WAS ALSO NOT DELIVERED TILL LAST 5 MONTHS.

I bought a YAMAHA FZ-S bike from YAMAHA BIKERZ showroom Nanganallur,Chennai on 10th July 2009 and the show room staff had handovered the bike and related documents to me except the RC Book which they asked me to come and collect after a month from the show room, but when I had gone there after a month to collect the RC Book they said that, "It has not yet arrived and they don't know when it will be coming" on forcing them they had asked me to come on the next week , again when I gone back to them the other week they gave another date and the same behaviour they followed for further weeks and till know I haven't got my RC Book in my hand and it had already crossed 2 months. Incase if I call them, they are not responding to me properly and disconnecting the call without answering to my question. I don't know when I will be getting my RC Book.

We have booked a bike from ALKA YAHAMA, KOPERKHERNE, NAVI MUMBAI, that too on cash money, but after a week, that dealer bracnh is telling that they don't have black colour and forcing us too take some other colour, but we have paid money and booked black colour.....how can this ppl are so greedy. That Show room shall be baaned...

Dear Sir,

I have Purchased Yamaha Fz-16, chasis no-ME121C[protected], engine no-21C1033256 on[protected] from your authorised dealer M/s.Auto World, Jamshedpur, Jharkhand. I also have got it serviced as per your service schedule, untill now it has got serviced thrice.

I would like to bring to your notice that from the very beginning i have been facing problems like mobil leakage and lesser mileage.The Air mixture screw in the Carburator isn't working. The Carburator is also not functioning I have been complaining the same to the service centre but untill now they haven't took it seriously and haven't solve the problem yet. Whenever i ask them to solve the problem the service engineer there does some tuning like thing and tells it has been done.

I would like you to please look into this matter and help me out of this problem.

Thanking You!

Yours Faithfully,

Mr.Parth Sanghvi

I was issued wrong vehicle number from a dealer named "Excellent yamaha", Telly gully, Andheri (E), Mumbai.
I rode this my bike for two months and when i went to collect my permanent RC book from the service centre it contained a different number, although rest of the specifications (chassis number etc) were correct.
And you would not believe the the co-incidence... a bike with the same number as my old
number had come for servicing that day. Everyone out there were shell shocked to see two bikes having
the same number standing next to each other.
This grave mistake by the dealers could have had serious consequences, could have even landed me into jail under charges of possessing a stolen bike or god knows what.

I hope some serious action is taken against there careless blokes.

I own a Yamaha R15 since August 2008. I am very irritated by the service provided by the Yamaha Service centre. In the 5th service of my bike, they fit the rear wheel tilted which damaged the rear tyre. I informed the service centre manager about that.

In the 6th service of my bike again they forget to put a screw back. Yamaha is going to Kill their customer in road accident caused due to technical negligence.

I dont have time to go again and again there to cover their fault and negligence. I want them to come here, replace the damaged rear-tyre and put that screw back without causing any inconvenience to me.


Service Centre:-

Orion Motors,
518, Bhoovanappa Layout, Opposite The Forum
Hosur Road, Bengaluru, Karnataka 560029, India
[protected]


Motorcycle Details:-

Yamaha R15 (black)
reg no - KA-01-EK-505


My details:-

Mrinal Sahani
[protected]
[protected]
More can me found from the above mentioned service centre/showroom

I brought an yamaha Fz on April 2009.I had completed 3 services in Between this Four months...But servicing Seems very bad to me...My bikes mileages seems to fluctuating.In the sme Road I got $0+ & 30 mileage..Now battery is down and when I call your service center I got Bad response from Them

Hi,

Myself Alaya, working as a Dy. Manager in TATA Tele Services Ltd. I have given my bike (Model: RX-135), at Reliance automobiles of Durgapur(WB) on 31st of july. It has to undergo complete servicing. Before the day I had also asked for estimation and they had provided it. It was supposed to get completed and handed over to me by 6th of august.

On the day when I asked for my bike, they replied me that they have shortfall of one spare (i.e. Bore and piston unit) for which they have ordered for and asked me to bear for 4/5 more days. But till date I didn’t receive my bike.I have also touched with Mr. Ravi Rastogi for the same. All the people came in touch with me from Yamaha Motors kept on blank promises that it will be handed over to me very soon.

Today finally Mr. Rastogi replied me that either I have to go for an exchange of my bike or I have to wait till march’2010 to get my bike back.

Will u plz let me know the correct person along with phone number and email address to whom I should get in touch with for resolution of my problem?

If the company is not able to return my bike repaired, it should return it to me at the old condition for which I’m not going to pay a single penny.

I am ardent biker and have been riding bikes since 1992. I have quite a bit of knowledge in regards to bikes. I bought my yamaha fz16 in jan 2009 and after the first service the bike is making terrible sounds which has increased in due time... even after requesting the service station of over 5 times to check there's no response... infact these guys are trying to convince me tht there are no such sounds and every other bike has the same,

I have got different advices from these uneducated people starting from to buy a new silencer worth 8.000, get it welded wen there's so such confirmed issue and wen the mechanic has not even checked my bike, yet this guy named YUNUS he's advising me. How stupid of him to try.. These guys are so pathetic and will do anything to cheat honest looking customers like me. The Head NITIN even subtly tried to convey me that I am hearing sounds LOLZZ
What they dont realise that in the process they are terribly hampering the Brand name Yamaha. and will soon start feeling the effects of their behavior...

The service station I am refering too is in Pune .. Wakdewadi and belongs directly to Yamaha.
The name of the service station head there is NITIN and their biggest con man there goes by the name of YUNUS.. All the rest are also in cahoots.. Please beware.

I hope these guys suffer far more then what they are making us suffer.

This bike is registered to my father's name.i got this bike six months ago. the bike was delivered to me in a very bad condition, it had sratches at many places, the choke lever was broken and the bike was already drivenfor 90 kms.there is no kick on this bike, therefore i had to face many problems while starting it in the morning in the absence of the choke lever. they got me a new choke lever after a month that too after my visiting them again and again. over that the service is worst, i am never satisfied with their service. they dont do much work, they just clean it up and lubricate the chain (there is no chain cover in this bike). i told them that want to see the servicing but they did not allow me. during the third service they got my bike washed after lubricating the chain. and they lubricated the chain with simple oil instead o[censored]sing the chain spray recommended by the company.this is the only dealer at my place(Bidar, Karnataka), another service centre is 150 kms away this is why i cann't go anywhere else. The dealer's name is Mr Kiran Chanda(Deepak Motors, Bidar, Karnataka-585401). This dealer got the bikes from Bangalore(Perfect Riders, Lalbagh), therefore i sent a complaint to the Bangalore's dealer through e-mail, but i got no reply. Please do something.

yamaha fz-16
Sir
I have bought a yamaha FZ-16 from oswal yamaha, azadpur, New Delhi in the mid of dec.After taking delivery of my bike while going to my home I noticed that my bike is not picking up speed.I was really shocked to see that this type of quality is given by Yamaha Motor India.Then i went to the showroom again to get my bike checked.They said 'no problem we will replace it after two days and you could use the bike..After using my bike for 4-5 days i again went to oswal and again i found that my bike'sis in same condition .This time i was disappointed & again the workshop person said to come after 5 days. was helplessed.Workshop person said this is not a problem & i checked the same in other bikes but this is the only problem in my bike.Now i am in a fix what to do.Plz help me as soon as possible.I could not think this type of quality is given by YAMAHA even in my dreams.It is really a very bad experience for me.

deepak, Delhi
[protected]

Reg. no. of bike-DL 11S 0332

I HAVE BEEN MADE A BOOKING FOR THE NEW YAMAHA FAZER ON THE 20TH JULY 2009 AT THE GURUNANAK AUTO LOUNGE AT PUNE. AT THE TIME OF BOOKING THE THE EXECUTIVE SAID THERE IS 15 DAYS WAITING FOR THE BIKE. I ACCEPTED TO WAIT FOR 15 DAYS. WHEN I CALLED THE 15TH DAY THE EXECUTIVE SAYS THAT IT WOULD TAKE MORE 3 DAYS TO COME. I ACCETED AGAIN TO WAIT. WHEN I CALLED THE 3RD DAY AFTER WAITING AGAIN HE SAYS THAT IT WOULD TAKE A WEEK MORE. I DIDNT MIND THIS TIME EVEN. AFTER WEEK THE THIS EXECUTIVE CALLS ME AND SAYS THAT YOU WOULD GET YOUR BIKE NEXT MONTH. ITS 18TH OF AUGUST STILL THE BIKE HAS NOT BEEN DELIVERED AND I AM KEPT WAITING FOR NEXT WEEK. I REQUEST THE YAMAHA DEALER OF PUNE BRANCH TO PLEASE SOLVE THIS THING OTHERWISE YOUR AUTO LOUNGE WILL BE JUST A LOUNGE FOR YOUR EXECUTIVES NO CUSTOMER WOULD LIKE TO STEP INTO YOUR SHOWROOM.