Yamaha Fz - S — Yamaha Factory Shop bad service

Address:Mumbai Suburban, Maharashtra

HELLO,

I'm Ajinkya Borade. Owner of Yamaha FZ-S bike (Jan' 2010.)

I have experienced a really bad behavior and a bad service from Yamaha Factory Shop In Mumbai. (Malad West, Mumbai, India.)

I have attached a video where I'm arguing with Yamaha Manager & Mechanics; I was angry because I left my bike at Yamaha for a service of my bike at 9am & my Bike rank on Job card list was 10th. And I was told that my bike will be Done at/before 6:30pm on same day.

When I reached service center at 7pm My bike was not even touched. When asked to manager he told they are finishing it soon and it will get finished within 30mins. At 8pm I got angry bcus I was still waiting in the Reception for my bike.

When i peeked in I saw that theye didnt even fixed punctured tires. When i asked them why its not done, they said I will have to Fix my puncture from Local roadside mechanic and they can take my bike outside for it. I TOLD THEM THIS IS YAMAHA FACTORY SHOP. Why will my bike go outside if im Yamaha customer & Yamaha will fix it. AND 90% of JOB WAS STILL PENDING even at 8:30pm.

Also, one of the mechanics threatened me that "what are your arguing for we that this R-1 bike worth Rs. 14LAKH pending.. and what are you !!!"

I got my bike job done at 9:30pm. For which i have to waste my all rest of the plans, as they wasted my 4hours in shop.

This video was recorded on Oct'2010.

Kindly please check the attached video. I have still 1 more video and lot more COMPLAINTS, but this email is enough for this time.. i guess.

AND I think your employees didn't go through your website "We put customers first in everything we do. We take decisions keeping the customer in mind." ???

Regards,
Ajinkya Borade

VIDEO: http://www.youtube.com/watch?v=U0lIOzaD0uE
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i cant comment on the complaint... coz the costumer mst be having a very important work... but the employee at the service centre must not hav argued and compared b/w R1 and FZ... everyone has their own important work of their standard... in a way the costumer was right...
I am sure this mightve happened.. THese people just go by rule books when it comes to customers.. Like if we have a due date for service and get delayed by even a week, they do not give you a free service.. Cmon we are human beings and are bound to be late at times.. This happened to me.. My first service... The charged me.. Why?? Coz I was late by 8 Days.. Am I only doing this work.. Watching my bike service date.. I was promised while buying the bike that you leave your bike in the morning and take it by evening. But in my case i left the bike at 10 AM and was told to come next day at 12 Noon. I am not saying this is a crime. It happens at times that they may fall short of staff.. But then the same should also be considered when it comes to the customer.. After all, the cost of operation does not change if you get delayed by 8 days.. I will never go to them.. I prefer my local mechanic who has been doing a great job so far.. And before Yamaha, i was using 2 Honda bikes.. Let me tell you I never faced any problem.. You need not even take an appointment... And they stick to their timeline.. You get the bike on the same day.. These people need to pull up their socks and realise that customer is king.. Even worse.. While entering the job card, the Mechanic called Amit was telling me all the additional expenses, like 220 for Oil Change, 35 for Oil Filter and 100 for Chain Oiling. He never mentioned about the service fee of Rs. 250/-. I blindly signed on the job card never realising that the guy had written such a thing. He knew that I would raise the issue, as I had told him that I tried calling up for an appointment for 4 days but no one asnwered the call. I got the alternate numbers from Just Dial. Unfortunately, I couldnt do anything. I am another cheated client.. What choice do we customers have other than to pay the money and take our bike.. Will never recommend this shop to anyone..

Yamaha Fz - S — again and again tyre is getting puncter

Hi I am leelakumar, i am using yamaha FZ -S bike from past 22 months, i spent more than 2000/- for back tyre puncters, but still am facing the same problem again and again it is getting puncter, Pls do provide me the solution

Leelakumar Elli
+91-[protected]
Just put tubes in your both tyres tyre it will be ok.

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