Yamaha Motor India Complaints & Reviews

Please refer customer complaint number is IC07782

I have purchased the Byke as per commitment from Vitesse Yamha Showroom as our workshop close to them as per their guidance our more people have purchased the byke from them.

While running the byke, I have been lot of difficulties in driving the byke of YAMAHA Model No.SZ-X, after several reminders / call also meeting to showroom as they are near to us since Jan'2011 & there is no feedback / response, due to this I have returned at showroom & have acknowledgement.(Job Card No.7248 dtd.21Mar11)

Informed them either you could return my money or replace byke urgently as I could not travel non availability of byke…

Purchase details are as follows …..
Sale Service Centre : VITESSE YAMAHA Invoice No.366 Dated.05th Nov’2010
Model No.SZ-X Colour – RED Engine No – 54B1009182 Chassis No – ME154B019A2008790

Colour on some of the parts of byke has been removed automatically, pictures has been provided
1. Black color of handle near the key has been removed
2. Red color of tank on top has been removed
3. Black color below the engine has been removed
4. Clutch problem since begining but they adjusting every time.
5. Gear box problems ince begining was highlighted to them.

Suffer lot of, need resolution urgently..

I have purchased a motorcycle Yamaha Fazer (Red) Chassis no.ME145S01X92013962 from M/s. INDIA YAMAHA MOTOR PVT.LTD.GF 01-04, MGF MALL SAKET.NEW DELHI -17 on 15th October 2009.Vide Inv No. IYM/SK/09/000160.
I regularly carried out services of the vehicle as per guidelines as recommended through Ahthd service center.
I started getting lots of problems in this bike as

1. Battery acid leakage problem occurred within 01 week caused body damage.

2. Pick up problem & white smoke from engine with in 6 months & replaced the rings piston.
3. Oil leak from head 3 time same problem with in 1 month its white smoke from engine after overhauling I sent my bike at ADARSH YAMAHA authrized service center for repair on 10/01/2011 , but according to the manager no parts were available.
4. On 10/02/11 it was re sent to workshop till date I have not recd back after repair & even the bill of repair has been paid on 16.0.11 but vehicle is not delivered because they have lost my key which was having a remote of centre lock also.
5. Now I am not in any status & without vehicle.
6. With all above I am forced to approach Consumer forum for my harassments & compensations.
7. All bills attached for your references


Awaiting for an early reply and a suitable action to be taken.

Regards,
Naveen Tyagi
[protected]

Dear Sir,
I have purchased Yamaha R15 from jaipur(Rajasthan) and shifted it to vapi after my studies got over. Due to accident my bike's front fiber part has been damaged. I visited to yamaha dealer in vapi. instead of helping me out they said that i have to personally visit to surat or ahmedabad to buy this part. but due to busy schedule i am unable to go on working days. rest there is sunday when its closed.
I repeatedly complaint about this to yamaha company's mail id ie., [protected]@yamaha-motor-india.com. but didnt got any positive response.
I am very much satisfiedd with this product but not at all satisfied with after sales service.

please help me out.

Dear Sir,

We have purchase a yamaha fz its no is RJ 27 S 5559 in the name of R. S. mehta
but there a starting problem and company has closed his showroom and also service centre I am thinking what do and and where i go please sir do me some favour about this problem

sir, i have bought a yamaha FZ on june 2010. the bike was very good froom the beginning. i had once taken it to a drive from madurai to chennai. en route i found that my bike gave only 20kmpl. so on reaching chennai i had given for 4th free service and asked them to mileage tune my bike. i took my bike and returned to madurai in twon months gap after they had tuned my bike. then i noticed that it gave around 45kmpl. but after reaching madurai, particularly after giving it for the next free service i found that my bike gave only 30kmpl. i had bought at Alagendran agencies, madurai and am servicing it there. i don't know whats the problem, so please guide me

this bike is very money eating bike, if the bike meets the accident then most of its body is broken.........its average is a killing our pocket.............and if tank is having the petrol than also its shows 1 dot or blank, so i don't come to know the amount of petrol........and it is very near to ground because of this it is not comfortable to ride on Indian............

I got very horrific experience from Vitesse Yamaha in Dhankavadi, Pune service center.( purcahse 5 moths back only in Octomber2010)
Since day one i face problem like disk break noise @the time of riding (without pressing breaks) , not silky/free wheel riding of front as well as rear wheel, leakage of oil from engine. For new bike only I got average like around >30only. Petrol fuel bar always showing blank or only one bar @any time on display. Because of that we didn’t come to know actual fuel in tank. It means I got faulty bike from your showroom and now I’m requesting for a change.

Also most of the customer has off on Saturday and Sunday only however @the time of servicing we didn’t get our bike on time that day and not even other day also. Telling thousand times also same problem still reaming in bike. So really don’t have idea is these service center guys really did service of bike or they just wash our bike (just bender of water means no one said it has been washed) and handover to customer. So try to keep service center open on Saturday and Sunday with increase number of count of well trained and faithful mechanics only. Because from most of the customers I heard “few of Mechanics change customers original parts of Yamaha bike and sold them to outside/to different people. So this should be stop in right away because it will be effect on your and Yamahas reputation.
Your kind attention and immediate reply on this matter is greatly appreciated..

Respected sir,
yamaha showroom in himachal pradesh(gutkar) in not good enough,the persons working there are not aware of their work.the try to fool custmors by charging more for the accessories of bikes.even they dont fill up the coupens and afterwards refuse for warrenty. yamaha compney may b good but the dealers and showroom staff is not good.as these all things happened with me. so i want you to take strict action against it .....

My bike Yamaha R15 no. up 15 am 0023 will not given to me due to shortness of spare parts by Sehgal motors sotigang MEERUT U. P.
Neeraj Kaushik
k- 3270 shastri nagar Meerut
Uttar Pradesh India
Ph- [protected]

I bought my Yamaha Fazer bike on 5th OCT 2009 and since the first servicing the fuel meter is not working accodingly ,i checked with the dealer they said the company is not providing the correct meter when thy will provide the meters will be replaced but it has been 1.5 yrs since the date of purchase .Moreover all of the consumers are facing with the same problem.

I have purchased a Yahama FZ 16 motorcycle in April last year.
Recently the bike has started to give problems related to the Battery and the Start-ups.
The engine suddenly stops even during speed of 45-50 kmphs.
The colour of the vehicle has started to fade off.
Several complaints have been mailed to the customer care have fallen on deaf ears.
Pse revert with the kind of action I can take on this issue.

Narendra Singh Negi
C-7/5 uttam nager township
gadepan kota
RJ -20 -SN-3707
[protected]

Sir
I am purchase Yamaha R15. after one month face staring problem. due to starting problem in my bike two time battery change, one time rectifier charger change, one time thermostat change, last time i mail to Yamaha customer care you return my money or repair bike, i submit my bike 16 feb 2011, and received 23 feb 2011.


after four day i face starting problem i contact service center . Mr om sharma and my bike send to another Yamaha service center with technician, then they check bike and inform me abnormal sound in cooling fan may be problem. after confirm Yamaha engg. they reply me on this problem but till date no contact.

last day i operate my bike 30 km/hr a child come in my front for safe child my bike contact with 6 inches wall due to that bike front rim 2 internal support are brake.bike top operating speed 130 Km/hr according Yamaha. so that i not able to trust this machine. so that i want my money back.

i suffering bike problem.last 5 month please solve this problem. i am attach mail copy to Yamaha customer care.

problem
1.Yamaha recommend gear box oil is 15w-50 in second service they replace it. 20w-40 and again use 15w-50.
2. in battery replacement service center take courier charge 2 time for battery one time 50,
another time 90 Rs ( 90 rupee bill available)
3.one time bike not start i push the bike for start and its fall down due to that damage 5060 Rs.

mail to Yamaha customer care

respected sir
my name narendra singh negi. i bought your product yamaha r -15 from kota rajastha at chambal yamaha show room. after one month of purchase i face starting problem . many time i complain service centre one time you also last time. one time battery replace in my bike and another time thermocouple. but after one week problem same i compare my bike to another product like pulser ,dazzler,and other bike same run but they are no problem in starting. after that i decided your product is faulty or any other problem in my bike so that

i request finally you check it. and take corrective action. other wise you return my money .
i too much trust in yamaha machine after operation rajdoot and yamaha rx 100. but finally i lost.

I bought the new yamaha fazer on 18th march 2010. During the drive i felt scarcity of air in the rear tyre. And i noticed that the rear wheel pressure is lowering on each ride for more than 50kms to 15mm pressure. I reported this error to APCO YAMAHA CALICUT during my second service. On inspection they found a small bend on the side of the rear alloy wheel and asked me to claim the insurance for that. I am asking you that "is this the manner to treat the customers"? I am a nurse and my use of the bike is limitted. And i ride my bike very safely and cautiously. I had mailed to YAMAHA BACK OFFICE twice with the same complaints. Even though i received a feedback that the yamaha customer service executive will contact me.. NONE of them called me..I appreciate this service provided.Latter the officials from yamaha told me it wont cause further damage and so i can use the bike and only thing that i should do is to refill the air on each 100 kms. I went on doing the same. Now just within 1 year the rear wheel tyre blasted on last week and Thanks to God Almighhty that i am still alive. In this occaassion i deeply convey my deep gratitude and sincere thanks for yamaha for all the above helps..
Thanking you,
STEVE MOSES
YAMAHA FAZER
KL 11 AE 8415
[protected]

I have been purchase a yamaha fazer on 19.02.2010.at Rourkela Utkal
Automotive.after some day i am facing different type of problem in my
bike.Several time i spoke to service engineer of Bhuvaneswar Mr.Asish
Rath,he is only giving the assurance on verbal but the problem is not
shorted out till now.I am doing mention the problem below.


1.Milage is going down day bu day.( 35km./pltr.)
2.Curboretor is not doing properly and white smoke extract upto 5/6
minutes while starting the engine.
3.Engine is sounding.(may be from block head)
4.Engine RPM is not standstill.
5.Servicing is to poor due to proper mechanic.
6.Service engineer not available at service centre.

Tanmoy Banerjee.
[protected],[protected]

i have purchased yamaha fz s on 19 11 2010 from vitesse yamaha ,dhankavadi pune.for the last one month i am facing engine oil leakage problem.i have shown this issue to vitesse yamaha 3 times but no proper action has taken. still i am facing this problem and i am not at all satisfied with the customer service.

take necessary action urgently.


NIDHEESH N R
DHAYARI PHATA,PUNE
MOB:+
[protected]

I bought a Yamaha on 31 December 2010, the day i bought i found out that the rear brake light wasn't working just after i took the delivery,i took it to the service center after few hours and they charged me Rs 20 , but that is not a big deal,they said that it was my fault that i did not check when i took the delivery, but that is not fair, as the bike should have been in perfect condition when they give the delivery.Fine, I paid and i did not give negative feedback when the people from the company called me.. Today I took the bike for first free service and the first thing the supervisor told me was that he can not do it because i was supposed to go exactly after 1 month, not in a polite way.I requested him and explained to him that I have problems and I'm willing to pay fines for the 14 days delay if i have to. I work in a small office on a no work no pay basis so its a bit hard for me to leave the office as i loose about Rs 300 per day. Anyway I took leave today as i had a feeling that something like that might happen after my first encounter with the service center.After that he told me that the delivery will be made at 3. So i waited at the lounge and I saw that some bikes that came after me was being worked at and mine wasn't,so at around 2.30 I asked the supervisor if my bike was going next,to my surprise he talked to me in a very bad way telling me to go and come at the time he gave me, and i was offended.So i asked his name to the guard and thought I will talk to the manager about it, but i let it go.After few minutes he came in where i was sitting and asked which bike was mine,I showed him and at around 4.30 my bike was delivered.still wet unpolished .He did not test drive nor he told me to test drive before delivery as he did with everyone. As I was returning I found out that the problems that i had in the bike was still there which I told them about when I gave it and also now i have worse additional problems on my bike which wasn't there before i took it there.Was it because I asked his name? I'm thinking whether I should go back and tell about those problems in my bike and what if they make it worse? And now that I've sent negative feedback here in consumer forum,what if they do something worse in the next service if they find out.I'm sure there are a lot of people who don't complain fearing the outcome on their bikes. I'm afraid. HELP . I really love my bike .

Hi, am varghese. my bike is yamahar15.one day while am driving bike suddenly off. it doesnot start. igive my bike on cheerans service centre thrissur(kerala).after one week they told bike shows some missing.nw one month over they dont know what is the complaint?what can i do? i took this bike because of brand yamaha but, the customers can't got proper services what is the use of company. so i had a request for company to appoint proper engineers in service centers.please take action against it soon as possible.
varghese pius k
[protected]@yahoo.com

I bought a brand new yamaha FZ-S on[protected] in SENTHIL KUMAR AUTO AGENCY,DHARMAPURI soon after a month i gave my bike for service at the same place(SENTHIL KUMAR AUTO AGENCY,DHARMAPURI ) just they washed my bike,Even they didn't ask for any complaints just washed and charged 110 rupees for washing my motor cycle.the service is very poor and even they dont know how to treat customer's and taking rubbish....

I have purchased new yamaha SZ-R DISC BRAKES on 2nd Feb 2011 from that vary day I went to my dealor ms Tayalco Motors 3 times for its ignition and combuntion problem without any success.

My byke suddenly stops in the middle of the road and I am unable to start as switch start system (byke come without kick start) fails and horn also fails with headlight and tail light. I had complaint the same 3 times to my dealor within a week , every time he assures that this will never happen again and I am facing hell of trouble after purchasing this good for nothing byke.

I request you if you can help me out.

Name: Saurabh Kanodia
Location: Jhansi

sir i hav a yamaha fazer 150cc bike. i hav buyed it in 2009 26 november. after 6 month its start giving problem while starting the engine.then i take it to the service centre they told me that your engine block is damaged. u hav 2yrs warranty in bike so u will get it replace nd told me to came after 2 month. i went again after 2 month again they told me to come after 1 month again.by donig this 8 month went but they did not giving me any response just always giving me time.so, sir i kindly request u to take some legal action.