Yamaha Motor India Complaints & Reviews

Purchased a 'Fazer' Bike on 2nd of August 2011. Till date I have run only 18 km with this bike. More than 30 times I hd to start my bike. From day one it is giving starting problem. I went to this service station 3 times, but the engineers are saying that the bike has a MANUFACTURING DEFECT. I request you the Yamaha Company to replace my defective bike at the earliest.
Thanks.

cc
Consumer Online Resource & Empowerment Centre


Consumer online protection centre

Hindustan Times

sir
i have two yamaha byks r15 and fz150 when i went for the servising 2 maharasrta moters yavatmal for r15 they take my byke & tell me to come @evening but they r not give me byk for 7 deys bcos they had meet an aasident with my byk in that frant of my byk is complat broken
when i argiv with them they said do what ever u want to do they cant even give me my servis book or bill or jobcard
in case of fz150 i purches this byk kikless but after 10 month starting trabal started so i went to yavatmal at same showroom thay fitt kik from that dey byk strt noise from engin and hiting up in one km runing they told me that it is not curebal sold the byk
i think i made a mistek my purchesing yamaha byks

Sir,

I purchased my bike about an year ago. The problem started from there itself. I went out to Pearl Yamaha, one of the cities renowned dealers. When I booked my bike, I was given a time line of a week to get the bike however it took about a month to get the bike. This time included 4 promised dates and hence visits and probably dozens of calls.
Excitement of owning an R15 overshadowed everything. But then the bigger problem started when I went for servicing. Its my 5th service now and among these 5 services, 2 of them have had delayed delivery and two of them involves non washing of bike. Now that washing is an external thing I can know that its been not done which makes me think, "have they even done the servicing?".
The 5th servicing has been the worst of the lot. I went to the service center on 5th Aug 2011 and was promised to get the delivery on 6th. I called up on 6th and they told me the bike is ready. I went in the evening, saw the bike, it was not washed, again. Then I saw the Saree guard which had a bolt missing and was specifically mentioned in the job log. It was in the same condition. I waited for an hour and half to get the bike wash and the guard to be bolted. Got the wash but was told that they don't have a bolt. I talk to the manager and was asked to call on Monday so that someone can come and get my bike for the remaining things. After about 20 calls and 10 promised times someone finally came on the 13th Aug, about 5 days late. I asked the manager when can i get the bike back and was promised a time in the evening.
Another set of calls and promised times and 4 days later I am frustrated with the service and still don't have my bike back. Also the battery of the bike, which almost died within 8 month have yet not been replaced and was promised about replacement this time. Lets see if it has been replaced when and if I get my bike back

Dear Sir/Madam,
I have purched yamaha sz bike from Adarsh Yamaha, Khanpur, on dated 22-10-10.Frame No-ME154B028A2001487 and Engine No-54B2001485. At the first service i came to know the bike is giving smoke. They(Adarsh Yamaha service people) said we keep the vehicle for under observation for 15 days. After 15 days when we check the e.oil level found 300ml down from the original level. They says we will be take apropriate stape for this problem. At the second service they made the sparg plug gap large and said the problem was due to the sparg plug. After 15 days of the second service again we found the e.oil level lower than the original and they pop-up the e.oil and said we will call u after discuse with our yamaha servie engg. But which is not happen.The same was going on till the Fourth service.After fourth service they replaced the piston, piston head and clutch plate. And they charged the clutch plate from me. When I asked about this they tols me it is not covered under warrenty. I toled them due to low level of the e.oil the clutch was damaged and when i have complint about this from the bignig why should pay for this. But they are not listing to me. Even I have asked about the warrenty they told we can't give the warrenty.After replacing these spare the pick-up/speed of the vhehicle was dramatically down.
Sir I want solution for the following,
1.about the clutch plate.
2. about the warrenty of the engine
3 . about the exust which is carboned due to the smoke.
4. about the pick-up.

FUEL PUMP COMPLAINT TO COMPANY FUEL PUMP UNDER WARRENTY NOT CHANGE THE AGENCY FUEL PUMP, IHAVE PURCHASE MY BIKE YAMAHA R15 1st NOV 2010 AND MY BIKE RUNNING ONLY 2870 KM IN THIS TIME AND FUEL PUMP IS NOT WORKING. WHEN I SAY TO AUTHRISE DEALER AMRIT MOTORS THEN HE CAN'T SATISPHY ME AND DEMAND MONEY FOR CHANGE THE FUEL PUMP WET MY FUEL PUMP IN WARRANTY AND MY BIKE WARRANTY IS WALLED FOR 2 YEARS WHEN I GO TO M.D AND HE SAY GIVE US 7500/= FOR CHANGE MY FUEL PUMP PLZ CHANGE MY FUEL PUMP IN WARRANTY

i bought a bike yamaha fazer from pank yamaha satna.and i was charged for registration of the bike but it has been almost 4 months since i bought the bike in april 2011 and i m yet to recieve the registration certificate.the dealer is not at all cooperative and has not given money for registration to the agent.since i work in army n not able to contact them frequently therefore its my sincere request from the concerned authorities to take strict action aginst the above mentioned dealer

Dear Sir,
I bought this bike 4months ago,it runs around 3100Km but still the mileage is not more than 35Km/hr....I had complaint on Yamaha but the mileage hasnt been improved after servicing.So kindly look into the matter

Dear sir,

i have taken Yamaha SZX bike on 22/jan/2011 at kukatpally show room. i have given the bike for servicing at the same show room up to now 3 times. the engine of the bike giving Vibrations and more sound after crossing 40 KM per hour speed.But they didn't respond well. Just they did the water servicing and they didn;t checked even small problems. But still my problem was n't solve Engine chasis NO:ME154B011B2021671. And engine NO is 54B1021684. My mobile NO : [protected] please try to solve my problem as soon as possible.


THANKING YOU SIR

On 20th July 2011, I went to get my Bike(Impact Yellow YZF-R15) serviced as it was due for its 6th free service. The Yamaha dealer/svc in Vaikom and its name is Ave Mariya Automobiles
Since my Bike has covered only 1000kms
since the last service and it was running on semi-synthetic oil which
can be used trun 3000kms(I ride most of the time below 6k rpm), I
didn't wanted to get it changed as it'd be just a waste of Money.
Also they told me that lubing the chain is chargeable which I thought
was free during periodic servicing(normally I do the lubing myself
with Motul chain lube, which I did 2days ago). I told the lady(who is also
the owner) who runs the svc that I do not wish to change the oil and
lube the chain. Upon which she rudely told me that it is a part of
free servicing and if I don't want the oil change, chain lube then I
can go to another service centre.
I'd have gladly went away but since I took leave from work Today just
for the servicing and since there are no other svc nearby(the next
nearest has to be taken prior appointment), I decided to do the
servicing here in Ave Mariya Automobiles itself.
They'll charge me for the oil change and the chain lube but it is not
the thing I'm worried about. The thing thats bothering me is that
these people are swindlers and I'm getting robbed in broad daylight.
Not only me, so many people who come for servicing here.
I've faith in Yamaha but the svc people are really hopeless who only
think of their sales but service be damned.
I'll gladly pay for the oil change when it will be due but I don't
like to see my hard earned Money to be robbed like this.
I'll never recommend my friends to go to this svc for any purchase or service.
I'm a mechanical engineer by profession and I know whats good for my Bike.
I'm also putting this mail up in www.xbhp.com which is the leading
motorcycling portal of India.
I know most svcs don't care much about servicing
a Bike properly and the owners don't give a damn too. But atleast they
should talk to their customers politely. The attitude that lady
displayed was not what is expected. No wonder I don't see any Bike on
display in the showroom of this svc.
Also a few days back I went to another svc to purchase a bottle of
fully synthetic oil for future use(during 7th service). They gave me a
1L bottle of Mobil 1 0W40 for Rs.1150/-. Upon much searching on the
Internet, I was confirmed that this particular grade of oil is for
Cars and not for Bikes. I[censored]sed it Bikes, there will be clutch
slippage and wear and tear due to the low viscosity Index and hence
not recommended. Since the svc was using 0W40 oil since long for oil
changing in Bikes which is meant to use in Cars, they won't even take
it back.
Why do they allow all these to happen and leave your customers high and
dry?(most common people won't even know)
Japan is famous for the politeness of the people and here the rude
behaviour and ignorant attitude of the svc people is throwing muck on
it.
Atleast please call the Ave Mariya people and ask why they did this.
Though I know its for the few easy bucks but in the end its going to
cost them more as me and my friends will never come here again. Also
hundreds more who feel cheated.

I have already emailed to Yamaha area officer regarding this and I'm yet to hear from them.

Hope to hear from you soon about the actions you have taken.


Regards,
Prakritij Hazarika
[protected]

I had purchase a new yamaha fazer bike in February 2011 within 1st month there is many problem in my bike. 20days ago some noise is coming from priston head of engine so i had taken my bike to aims yamaha service centre in dombivali they had told me that your oil has burn due to which priston and crank had failed we had forward your compliant to Yamaha. whenever i am calling then they are saying the parts is not availabale. Now they are saying the problem has happen due to the petrol what a stupid reason they are giving I am filling the petrol at same pump since 1999 and even in my skoda car What should I can do now ?
Is there is anyone in Yamaha who can do some thing ? earlier even I had given return compliant to Yamaha on website only they had call me and told that your compliant will resolve within 48hrs
I think even the bicycle company have better service than Yamaha
Please reply if you can do anything or I will go to consumer court
Details bike given below
Bike : Yamaha Fazer
Model : 2011
Reg no : MH05 BA 1214
Chasis No : ME145S041B2010736
Engine No : 45S4010798

Think [protected] times before buying Yamaha motors bike

Regards
Fouzan.kamle
[protected]

I purchased my Yamaha FZ-S (engine no. ME121C063B2041654) on 17th April, 2011 from Noida, Sector 10. After taking full are and riding according to the instructions on the manual and as directed by the showroom, I'm facing the following problems in relation to the bike:
1. The top speed the bike is attaining at full throttle is 106 kmph. This speed is on highway when the bike is expected to attain a speed of 120+.
2. The bike is very low on pick-up. On one occasion, a 125cc bike was able to overtake the bike when starting at a signal. At 5th gear, in speeds 55-75 kmph, the bike gets very heavy.
3. It starts with much difficulty and stops when accelerated. Once it stops, It fails to starts again in like 6-7 trials.
4. On service 2 and 3, around 1.5 litres of oil were taken out from the bike on each incident. In 3rd service, I was there and noted that he took out a whole mug full of petrol from the bike. He did not use even 1/4th of the quantity he extracted.
5. I had the service person note down 7 observations. He took not more than 30 minutes for the full servicing. I don't think so much time was adequate for solving all these problems.

Respected sir,
i bought FZ-S six months back it shows some signsof serious engine problem lwith emission of white fumes i has run only 4500 KM and experts says that the problem is with engine cylinder
my contact no :-[protected]
[protected]

email id:[protected]@gmail.com

please contact as soon as possible

iam using fzs for last one year 6 months.but i havent noticed any complaint till last month.but now adays the bike is not running in a smooth condition.the engine stop while in low accelaration .and i feel a missing from the engine.when i told this problem in yamaha bike point.the mechanic told that it may be bcoz of water entered into carborator and he checked that .but there was no water inside and he changed the spark plug.but still the...

Dear Sir,

I am Sourav Saha,residing at Garia,Kolkata.I am having a Yamaha Fazer,bought in Jan,2010.I had complained to the Yamaha dealer, M/S Leaders about a front tyre problem that had occurred when I was going through uneven road occurring air leaking out from the front tyre constantly. I have already incurred quite a lot of money for repairing the tyre rim ,filling the gap between the rim & tyre .I reported this to my bike dealer but they advice us to repair the same from any of the tyre repairing centre. I had lodged twice the complaint to Yamaha Motors India customer care division in this respect..bt they haven't bothered to reply .I would therefore request you to kindly take this matter and help me to way out from this sevear problem as soon as possible.

Thanking you
Sourav Saha
87/11l/1A, Raja .S.C.Mullick Road.
Kolkata: 700047
(M) [protected]/[protected]

sir,
i had booked a bike from Bhubaneswar to Gomoh on 12/05/2011
bulty number B 003298..
motorcycle number OR 02 BC 4127 by purushottam express from bhubaneswar to gomoh.
but the bike has not reached Gomoh till 21/06/2011. I contacted the authorities at Gomoh parcel office and there the authorities said that the bike has not been unloaded at Gomoh station. When i asked that how can i get to know when my bike will reach Gomoh and where it is now the parcel supervisor said that they cannot tell where the bike is now and when it will reach Gomoh, the parcel supervisor said that they do not have access to get information where the bike is now and he said that you will have to check everyday at Gomoh railway parcel office for your bike until it reaches Gomoh. Sir i am a medical representative by profession and its not possible for me to work without my bike, i am very much bothered that where is my bike and also very tensed as no railway official is giving any satisfactory answer. If possible i want to lodge a complaint against parcel service of Indian Railways and i request you to please do the needful.

Thanks and Regards
Jainendra Rai
Mob:[protected]

I had bought a black R15 6 months ago,from your authorised dealer at Link Road,Malad West,Mumbai. On the first day itself I faced a problem with the bike.The engine would get switched of as soon as I would cross 4000 RPM.The problem continued for 1 day then it stopped.My bike functioned properly there after.I have regularly serviced my bike.I took my bike back from third free servicing on Wednesday 15/06/11 from Factory Shop,Malad West.
The next day when i started my bike I faced the same problem.The engine dies out as soon as I cross 4000 RPM,or change the gear.Since the service center is far away from my place,I called them up and they agreed to send there person at my place to fix my bike.Its been two days but till now no one has come.Whenever I call them all I get is empty assurances.Today the operator told me to load my bike in the tempo and bring it to their service center.Is this how you treat your customers?My bike is under warranty and serviced on time,yet your people don't come to fix my bike,which is facing some problem clearly due to some factory error.Further I had pointed this out to the service center people during second servicing,and they said it would be taken care of.They are even saying that the problem must be due to water entering the tank!! How can water enter a closed fuel tank?I am sorry to say that I am very displeased with your services and if this matter is not taken care of quickly I will be forced to go to the consumer court.

Bike no- MH 02 CC 4825

Bought from Factory Shop,Malad West,Link Road,Mumbai
Phone No-[protected]

I have Purchased Yamaha YBR 125 Bike on April 7th 2011; At the time of Purchase the sales man has promised that the Bike would give 50-55kmpl mileage on Traffic roads and would give more on long distance. After two days My bike engine was not starting by self; i had complained this to Service engineer; they have replaced with the new Exide batterry; i iwas getting an approximate mileage of 47-48kmpl, i thought that might be at the initial stage it woudl give less. I gave my bike for First service at 727 kms. After servicing it started giving only 42 - 45 kmpl; and again i had the same battery problem, now they told that problem was in Rectifier, they have replaced the rectifier, and told that they have corrected the mileage problem. But the problem still remains the same, with the mileage and the battery rectifier. Now they have told that Battery is not charging; they have returned back to Exide at Thardbund, Secunderabad, it took almost one week, i went to tarbund today and enquired the same; they told that the Battery is perfectly ok; the problem is with Rectifier; Servcie Engineerng has admitted the problem. we came back to srvice center he tells that My senior Service engineer will come and attend the prolem on Monday.

COMPLAINT FOR SUNDEEP MOTORS UTTARAKHAND KOTDWARA

hi sir
i am Gautam Pundir n i m from Kotdwara .i hv purchased yamaha fzs 2011from SUNDEEP MOTORS, KOTDWARA Sir my problem are bike shocker oil leakage and shocker seal damage this time my bike warranty period. when i went for SUNDEEP MOTORS and tell my problem so manger (Virendra Singh) tell me i am not responsible for this problem and not my bike for 1 minute.so please tell me sir what can i do further only solve the yamaha people it is not solve no one care to my complaint what we do? i m going to resister customer cunsumer court

SIR MY PHONE NO IS [protected]

I have purchased a Yahama FZ motorcycle in january this year.it have been 5 month
Recently the bike has started to give problems related to the Battery and the Start-ups.
The engine suddenly stops even during speed of 45-50 kmphs.i have been to service centre many times but at that time they give the bike after inspection they say its completely ok but afterward again the same problem appears again
Please let me know what all to be done my contact no is +91-[protected]
my mail id is [protected]@gmail.com

Hi All,

Yet another story of a very disappointed cust of Yamaha india. Hope they are reading this and woud appreciate if this message is sent to other forums as well also would like to strongly object to their behaviour towards old loyal customers. i own a yamaha RXZ 5- Speed Disc brake vehicle ( Blue ) ( 2001 ) and have tried to get spare parts at every yamaha dealers in the city but looks like its simply imposible. No asuurance from the yamaha factory shop in malad , Mumbai either, they are simply passing the buck. The Senior management at yamaha seems to be sleeping!!!! If you cant offer service, DO NOT launch products in this country pack your bags and #&*@ off. You have no right to put peoples life at risk as even small parts like Disc brake pads arent available and its a mystry when they will..... There is one thing i will ensure that if i meet with an accident this company will be sued, as inspite of sending an email to their backoffice in noida no response has been recieved even after a month. WAKE UP....................
If any one knows where the original spares are available in mumbai pls let me know. you can call me on [protected] or SMS. Its time to come together guys and take away their business, refer your friends to buy competitors products and show yamaha that CUSTOMER IS KING.