Yamaha Motor India Complaints & Reviews

Dear sir,

i have taken Yamaha SZX bike on 22/jan/2011 at kukatpally show room. i have given the bike for servicing at the same show room up to now 3 times. the engine of the bike giving Vibrations and more sound after crossing 40 KM per hour speed.But they didn't respond well. Just they did the water servicing and they didn;t checked even small problems. But still my problem was n't solve Engine chasis NO:ME154B011B2021671. And engine NO is 54B1021684. My mobile NO : [protected] please try to solve my problem as soon as possible.


THANKING YOU SIR

On 20th July 2011, I went to get my Bike(Impact Yellow YZF-R15) serviced as it was due for its 6th free service. The Yamaha dealer/svc in Vaikom and its name is Ave Mariya Automobiles
Since my Bike has covered only 1000kms
since the last service and it was running on semi-synthetic oil which
can be used trun 3000kms(I ride most of the time below 6k rpm), I
didn't wanted to get it changed as it'd be just a waste of Money.
Also they told me that lubing the chain is chargeable which I thought
was free during periodic servicing(normally I do the lubing myself
with Motul chain lube, which I did 2days ago). I told the lady(who is also
the owner) who runs the svc that I do not wish to change the oil and
lube the chain. Upon which she rudely told me that it is a part of
free servicing and if I don't want the oil change, chain lube then I
can go to another service centre.
I'd have gladly went away but since I took leave from work Today just
for the servicing and since there are no other svc nearby(the next
nearest has to be taken prior appointment), I decided to do the
servicing here in Ave Mariya Automobiles itself.
They'll charge me for the oil change and the chain lube but it is not
the thing I'm worried about. The thing thats bothering me is that
these people are swindlers and I'm getting robbed in broad daylight.
Not only me, so many people who come for servicing here.
I've faith in Yamaha but the svc people are really hopeless who only
think of their sales but service be damned.
I'll gladly pay for the oil change when it will be due but I don't
like to see my hard earned Money to be robbed like this.
I'll never recommend my friends to go to this svc for any purchase or service.
I'm a mechanical engineer by profession and I know whats good for my Bike.
I'm also putting this mail up in www.xbhp.com which is the leading
motorcycling portal of India.
I know most svcs don't care much about servicing
a Bike properly and the owners don't give a damn too. But atleast they
should talk to their customers politely. The attitude that lady
displayed was not what is expected. No wonder I don't see any Bike on
display in the showroom of this svc.
Also a few days back I went to another svc to purchase a bottle of
fully synthetic oil for future use(during 7th service). They gave me a
1L bottle of Mobil 1 0W40 for Rs.1150/-. Upon much searching on the
Internet, I was confirmed that this particular grade of oil is for
Cars and not for Bikes. I[censored]sed it Bikes, there will be clutch
slippage and wear and tear due to the low viscosity Index and hence
not recommended. Since the svc was using 0W40 oil since long for oil
changing in Bikes which is meant to use in Cars, they won't even take
it back.
Why do they allow all these to happen and leave your customers high and
dry?(most common people won't even know)
Japan is famous for the politeness of the people and here the rude
behaviour and ignorant attitude of the svc people is throwing muck on
it.
Atleast please call the Ave Mariya people and ask why they did this.
Though I know its for the few easy bucks but in the end its going to
cost them more as me and my friends will never come here again. Also
hundreds more who feel cheated.

I have already emailed to Yamaha area officer regarding this and I'm yet to hear from them.

Hope to hear from you soon about the actions you have taken.


Regards,
Prakritij Hazarika
[protected]

I had purchase a new yamaha fazer bike in February 2011 within 1st month there is many problem in my bike. 20days ago some noise is coming from priston head of engine so i had taken my bike to aims yamaha service centre in dombivali they had told me that your oil has burn due to which priston and crank had failed we had forward your compliant to Yamaha. whenever i am calling then they are saying the parts is not availabale. Now they are saying the problem has happen due to the petrol what a stupid reason they are giving I am filling the petrol at same pump since 1999 and even in my skoda car What should I can do now ?
Is there is anyone in Yamaha who can do some thing ? earlier even I had given return compliant to Yamaha on website only they had call me and told that your compliant will resolve within 48hrs
I think even the bicycle company have better service than Yamaha
Please reply if you can do anything or I will go to consumer court
Details bike given below
Bike : Yamaha Fazer
Model : 2011
Reg no : MH05 BA 1214
Chasis No : ME145S041B2010736
Engine No : 45S4010798

Think [protected] times before buying Yamaha motors bike

Regards
Fouzan.kamle
[protected]

I purchased my Yamaha FZ-S (engine no. ME121C063B2041654) on 17th April, 2011 from Noida, Sector 10. After taking full are and riding according to the instructions on the manual and as directed by the showroom, I'm facing the following problems in relation to the bike:
1. The top speed the bike is attaining at full throttle is 106 kmph. This speed is on highway when the bike is expected to attain a speed of 120+.
2. The bike is very low on pick-up. On one occasion, a 125cc bike was able to overtake the bike when starting at a signal. At 5th gear, in speeds 55-75 kmph, the bike gets very heavy.
3. It starts with much difficulty and stops when accelerated. Once it stops, It fails to starts again in like 6-7 trials.
4. On service 2 and 3, around 1.5 litres of oil were taken out from the bike on each incident. In 3rd service, I was there and noted that he took out a whole mug full of petrol from the bike. He did not use even 1/4th of the quantity he extracted.
5. I had the service person note down 7 observations. He took not more than 30 minutes for the full servicing. I don't think so much time was adequate for solving all these problems.

Respected sir,
i bought FZ-S six months back it shows some signsof serious engine problem lwith emission of white fumes i has run only 4500 KM and experts says that the problem is with engine cylinder
my contact no :-[protected]
[protected]

email id:[protected]@gmail.com

please contact as soon as possible

iam using fzs for last one year 6 months.but i havent noticed any complaint till last month.but now adays the bike is not running in a smooth condition.the engine stop while in low accelaration .and i feel a missing from the engine.when i told this problem in yamaha bike point.the mechanic told that it may be bcoz of water entered into carborator and he checked that .but there was no water inside and he changed the spark plug.but still the...

Dear Sir,

I am Sourav Saha,residing at Garia,Kolkata.I am having a Yamaha Fazer,bought in Jan,2010.I had complained to the Yamaha dealer, M/S Leaders about a front tyre problem that had occurred when I was going through uneven road occurring air leaking out from the front tyre constantly. I have already incurred quite a lot of money for repairing the tyre rim ,filling the gap between the rim & tyre .I reported this to my bike dealer but they advice us to repair the same from any of the tyre repairing centre. I had lodged twice the complaint to Yamaha Motors India customer care division in this respect..bt they haven't bothered to reply .I would therefore request you to kindly take this matter and help me to way out from this sevear problem as soon as possible.

Thanking you
Sourav Saha
87/11l/1A, Raja .S.C.Mullick Road.
Kolkata: 700047
(M) [protected]/[protected]

sir,
i had booked a bike from Bhubaneswar to Gomoh on 12/05/2011
bulty number B 003298..
motorcycle number OR 02 BC 4127 by purushottam express from bhubaneswar to gomoh.
but the bike has not reached Gomoh till 21/06/2011. I contacted the authorities at Gomoh parcel office and there the authorities said that the bike has not been unloaded at Gomoh station. When i asked that how can i get to know when my bike will reach Gomoh and where it is now the parcel supervisor said that they cannot tell where the bike is now and when it will reach Gomoh, the parcel supervisor said that they do not have access to get information where the bike is now and he said that you will have to check everyday at Gomoh railway parcel office for your bike until it reaches Gomoh. Sir i am a medical representative by profession and its not possible for me to work without my bike, i am very much bothered that where is my bike and also very tensed as no railway official is giving any satisfactory answer. If possible i want to lodge a complaint against parcel service of Indian Railways and i request you to please do the needful.

Thanks and Regards
Jainendra Rai
Mob:[protected]

I had bought a black R15 6 months ago,from your authorised dealer at Link Road,Malad West,Mumbai. On the first day itself I faced a problem with the bike.The engine would get switched of as soon as I would cross 4000 RPM.The problem continued for 1 day then it stopped.My bike functioned properly there after.I have regularly serviced my bike.I took my bike back from third free servicing on Wednesday 15/06/11 from Factory Shop,Malad West.
The next day when i started my bike I faced the same problem.The engine dies out as soon as I cross 4000 RPM,or change the gear.Since the service center is far away from my place,I called them up and they agreed to send there person at my place to fix my bike.Its been two days but till now no one has come.Whenever I call them all I get is empty assurances.Today the operator told me to load my bike in the tempo and bring it to their service center.Is this how you treat your customers?My bike is under warranty and serviced on time,yet your people don't come to fix my bike,which is facing some problem clearly due to some factory error.Further I had pointed this out to the service center people during second servicing,and they said it would be taken care of.They are even saying that the problem must be due to water entering the tank!! How can water enter a closed fuel tank?I am sorry to say that I am very displeased with your services and if this matter is not taken care of quickly I will be forced to go to the consumer court.

Bike no- MH 02 CC 4825

Bought from Factory Shop,Malad West,Link Road,Mumbai
Phone No-[protected]

I have Purchased Yamaha YBR 125 Bike on April 7th 2011; At the time of Purchase the sales man has promised that the Bike would give 50-55kmpl mileage on Traffic roads and would give more on long distance. After two days My bike engine was not starting by self; i had complained this to Service engineer; they have replaced with the new Exide batterry; i iwas getting an approximate mileage of 47-48kmpl, i thought that might be at the initial stage it woudl give less. I gave my bike for First service at 727 kms. After servicing it started giving only 42 - 45 kmpl; and again i had the same battery problem, now they told that problem was in Rectifier, they have replaced the rectifier, and told that they have corrected the mileage problem. But the problem still remains the same, with the mileage and the battery rectifier. Now they have told that Battery is not charging; they have returned back to Exide at Thardbund, Secunderabad, it took almost one week, i went to tarbund today and enquired the same; they told that the Battery is perfectly ok; the problem is with Rectifier; Servcie Engineerng has admitted the problem. we came back to srvice center he tells that My senior Service engineer will come and attend the prolem on Monday.

COMPLAINT FOR SUNDEEP MOTORS UTTARAKHAND KOTDWARA

hi sir
i am Gautam Pundir n i m from Kotdwara .i hv purchased yamaha fzs 2011from SUNDEEP MOTORS, KOTDWARA Sir my problem are bike shocker oil leakage and shocker seal damage this time my bike warranty period. when i went for SUNDEEP MOTORS and tell my problem so manger (Virendra Singh) tell me i am not responsible for this problem and not my bike for 1 minute.so please tell me sir what can i do further only solve the yamaha people it is not solve no one care to my complaint what we do? i m going to resister customer cunsumer court

SIR MY PHONE NO IS [protected]

I have purchased a Yahama FZ motorcycle in january this year.it have been 5 month
Recently the bike has started to give problems related to the Battery and the Start-ups.
The engine suddenly stops even during speed of 45-50 kmphs.i have been to service centre many times but at that time they give the bike after inspection they say its completely ok but afterward again the same problem appears again
Please let me know what all to be done my contact no is +91-[protected]
my mail id is [protected]@gmail.com

Hi All,

Yet another story of a very disappointed cust of Yamaha india. Hope they are reading this and woud appreciate if this message is sent to other forums as well also would like to strongly object to their behaviour towards old loyal customers. i own a yamaha RXZ 5- Speed Disc brake vehicle ( Blue ) ( 2001 ) and have tried to get spare parts at every yamaha dealers in the city but looks like its simply imposible. No asuurance from the yamaha factory shop in malad , Mumbai either, they are simply passing the buck. The Senior management at yamaha seems to be sleeping!!!! If you cant offer service, DO NOT launch products in this country pack your bags and #&*@ off. You have no right to put peoples life at risk as even small parts like Disc brake pads arent available and its a mystry when they will..... There is one thing i will ensure that if i meet with an accident this company will be sued, as inspite of sending an email to their backoffice in noida no response has been recieved even after a month. WAKE UP....................
If any one knows where the original spares are available in mumbai pls let me know. you can call me on [protected] or SMS. Its time to come together guys and take away their business, refer your friends to buy competitors products and show yamaha that CUSTOMER IS KING.

Sir my self Bhagawan singh From Kotdwara,Pauri Gharwal Uttarakhand .sir I bought a Yamaha SZ-X, less than 1months . Sir My Problem Are
complaint for SUNDEEP MOTORS KOTDWARA
(1).Bike Document not give me right time (2) My Bike Service Not Well .Engine Oil not Change

very worst service center in Kotdwara Distric- Pauri Gharwal.the staff was so uncooperative that they told me to wait for 3 hrs , after istated that i want to complain they came to attend me, no one really cared for customers and most of the customers were complaining.normal mechanic is better than yamaha service centre.pls change ur mechanic.I feel very bad behalf of Yamaha bikes, due to this wrost service center the YAMAHA bikes are lossing its reputation in the market. Especially in Kotdwara.
BIKE DESCRIPTION -: Chasis No- ME154B011B2019629 MY Mo- no [protected]

I am a customer of your most recent model bike fAZER. I bought this on 1/10/2009 from Empee Motor Sector 22-B Chaandigarh. I would like to 15bring to your kind notice about the pathetic situation I am facing Lots of problem after spending Rs 75, 000 (Rupees Seventy Five thousand) to buy your...My full bike colour become dull

Dear Sir,

My father bought a yamaha SZ ( engine no 54B2002860, Chansis No - ME 154B029A2002940 ) from GREEN AUTOMOBILE FARIDABAD. The veiche regn No is : HR 51 AK 1960. I have bought it in the month of Oct - 10. Since when I bought the motorcycle it has started giving me problems. It used to stop after travelling few kilometers. When I get it checked from the service station they are saying that filter has choked. The manual of the company are shoeing that filter has to be changed after 12000 Km but Motor cycle has run only 5900 Km.The reason given by service station is that the manuals given by company are according to Japanese Standards. More over the average given by motorcycle is only 35 Km/ Liter but according to company it has to deliver at least a average of 45 Km/ Liter. There is noise coming from piston when ever the motorcycle is stooping.

No action is taken from service station after the purchase.

Please take necessary action.

Regards,
Devender Singh
S/o Gajey Singh

Dear Yamaha supporters,

I had been purchased a new Yamaha SZX 153 cc on dt 15/04/011 from Jaipur,
Roshan yamaha Dealer at rajapark , Jaipur. after 15 to 20 days before service
Bike problem has been started (Self Starting problem) i alredy 2 times leave my
bike to the service center, they charged the battery but the problem is same.
Now he says boss go to Mansarover, more than 10 to 15 km far and their Battery
vendor will sort out your problem.Why should i go their ? for says Yamaha
company not support me so kindly sort out my problem.

It means yamaha Company not able to support his customers problems they only
want to sale vehicle with no service.


Are you able to support in this matter.


Thanks & Regards
Mayank Jain

C -52 Sethi Colony
Jaipur rajasthan.
[protected]

I had bought yamaha R15 from the same dealer Hassan motors panaji as when buying they make all promises in the world that you would never be left alone starting the service was good as one day one untrained worker and a helper who was under age to work was getting my bike from the ramp had a fall with my bike where all the side fiber body was into pices as I was present there saw the sceane and was forced to change the parts but the brake lever was unnoticed and had to pay for it later when my servicing was taking place they charge you everytime but the problem remains the same and for the same problem I had to shellout more money everytime as contaced the owner he refused to service the bike and said that I should talk to the company is there any law for them? or the consumer court can help Or is it our fault for going for a yamaha product they have seen it before where the company was it up to us to refuse buying a yamaha as a youth leader I would let people know what the company and dealer in goa are up to

I have given by bike i.e. Yamaha FZ 16 registeration no - GJ-5-FR-2329 to Power Biker Service Station, Near Bhulka bhavan, Surat. As per their saying, they have replaced my bike's Rear break shoes, even there after my breaks are not working to my satisfaction. I reported the same to the Service station incharged but they are not agreeing to the same. They just said "The breaks are working and we cannot do more then that". If my old break shoe and new break shoe work the same then why do i need to replace the same.
this was not enough, before giving the bike for service i check my bike. the trip meter was working fine. There after they reported that the trip meter is not working and u need to replace entire unit.
They cannot take care of the bikes place at their primisses.
The technicians are not well trained and have no mannes of talking with the customers.

Yamaha SZR
CH No.: ME154B032B2008608
Engine No: 54B3008629
HR51AL8332


We have purchased the above said bike from Green Yamaha, Faridabad on Finance with installment of Rs. 2212.00 of 22 months and gives us two year warranty with 6 service. They committed to us, if there is any issue/engine issues in bike they replace the same but we have also done three services from Yamaha Service centre and there two time changed the cylinder kit/ring piston, and the same has been replaced once in service centre and once changed by Engineer Surender Atri from Yamaha and now we are facing the same problem and now smoking the bike in the service of 3rd time.

Request to you please look into the matter and help to close this issue on urgent basis as we are going to discuss with Green Yamaha, there is no any response from them and they give also the argument on the same.

We have purchase the some due to our family requirement and we are not from such rich family and we know, how to adjust the installment. We need change the bike as were busy in our daily routine work and we have enough time to take bike service centre/Green Yamaha.


From:
Niranjan Singh
1870 Jawahar Colony, NIT Faridabad – 121001
Contact No.: [protected], [protected], [protected]