Yamaha Motor India Complaints & Reviews

MAINE 3RD DEC 2009 KO BIKE PURCHASE KI AUR REAR TYRE BAR BARPUNCHUR HO JA RAHI HAI, PUNCHUR BANA BANA KE THAK GAYA HOON.

hi,
I m facing so much problem from day one(17/05/2010) regarding heavy noise in rear wheel & chain set.Yamaha service centre changed the rear wheel due to noise problem with in 4 days of purchasing,after one & half month rear wheel's hub casting wearout & creat the problem in effect chainset,its my humble request pls.change the chainset in warrenty because as per Yamaha service centre its not a warrenty.

thanks

umesh kumar

Dear Sir,

I had taken a loan from Hdfc Bank Ltd. on 8th October 2010 & so far i didn't get schedule of loan repayment. Send me the copy of schedule on my email I.d :- [protected]@GMAIL.COM

My Hdfc Loan a/c No.17419753.

D.O.B :- 18/08/1985.

Address :- F-18, IInd floor, street no.1, mandawali unchepar delhi-110092.

Please do the needful at the earliest.

I was driving my vehicle at the speed of 40 to 45 KM/PH. Suddenly I noticed jerk in front wheel and suddenly I saw that rim has broken.

I am of opinion that it is due to manufacturing default. I have purchased Motor Cycle from Jinder Yamaha ( Budh Vihar) Delhi on 22/07/2010. On my request dealer has refused to replace the rim. you are requested to issue necessary instruction to dealer for replacement of rim. Early action in the matter solicited.

Yours Faithfully

Name :- Sumit Kumar Jha
Mob :- 91- [protected]

i have yamaha fazer 2009 m0del,all service done on the time but now i am searching for chain & sporket,for the last 2 month in all yamaha spare parts shops ,waste of mony, waste of time is the result
at last i got chain and inner sproket but outer sproket is out of stoke & they said wait for 2 weeks. now she is making some noice wen ride her and it make me very sad,it is very bad in condition

HELLO,

I'm Ajinkya Borade. Owner of Yamaha FZ-S bike (Jan' 2010.)

I have experienced a really bad behavior and a bad service from Yamaha Factory Shop In Mumbai. (Malad West, Mumbai, India.)

I have attached a video where I'm arguing with Yamaha Manager & Mechanics; I was angry because I left my bike at Yamaha for a service of my bike at 9am & my Bike rank on Job card list was 10th. And I was told that my bike will be Done at/before 6:30pm on same day.

When I reached service center at 7pm My bike was not even touched. When asked to manager he told they are finishing it soon and it will get finished within 30mins. At 8pm I got angry bcus I was still waiting in the Reception for my bike.

When i peeked in I saw that theye didnt even fixed punctured tires. When i asked them why its not done, they said I will have to Fix my puncture from Local roadside mechanic and they can take my bike outside for it. I TOLD THEM THIS IS YAMAHA FACTORY SHOP. Why will my bike go outside if im Yamaha customer & Yamaha will fix it. AND 90% of JOB WAS STILL PENDING even at 8:30pm.

Also, one of the mechanics threatened me that "what are your arguing for we that this R-1 bike worth Rs. 14LAKH pending.. and what are you !!!"

I got my bike job done at 9:30pm. For which i have to waste my all rest of the plans, as they wasted my 4hours in shop.

This video was recorded on Oct'2010.

Kindly please check the attached video. I have still 1 more video and lot more COMPLAINTS, but this email is enough for this time.. i guess.

AND I think your employees didn't go through your website "We put customers first in everything we do. We take decisions keeping the customer in mind." ???

Regards,
Ajinkya Borade

VIDEO: http://www.youtube.com/watch?v=U0lIOzaD0uE

I had bought one of your bike model YAMAHA FZ back in Nov, 2008 with great pleasure and expectation from your dealer, “GEORGE MAIJO INDUSTRIES PVT LTD; BEEMAS BUILDING; PALLIMUKKU JUNCTION; QUILON - 682010; KERALA”. But I am sorry to write to you that after six or seven months of delivery, the vehicle was facing one or other problem. The major of it “is” starting problem. Since the vehicle does not come with a kicker, you can imagine how difficult to handle the bike in a busiest area when the complete electrical functionalities of the vehicle ceases and the only way to get the vehicle running is to push start it in the middle of the traffic. You can also think about the thought that would be running through the minds of the people watching the scenario about an international brand.
To resolve the problem, I contacted the showroom - GEORGE MAIJO INDUSTRIES PVT LTD. When I got back the vehicle after service, I thought that the problem was solved, but after few days, the same problem hit me, again in the middle of the traffic. Annoyed with the situation, I took it to the service station and complained that the problem wasn’t solved. They asked me to come back the next day. From that very day, I had been asking them whether they could identify the problem, and whether it was solved completely. But, it took another couple of days to recognize that they gave me only polished promises. Every time they charge me heavily, and until this date, they are not able to resolve the problem.

I am Anshul Bhatia. I had bought a Yamaha FZ-16 on 17/10/2010 from THOMSUN AUTOMOTIVE (Sub-Dealer for Yamaha Motors India Pvt. Ltd.), Andheri-West, Mumbai.
He has given me all other documents like Insurance, Bike registration tax receipt, Bike manual and warranty book etc. But, he has not given me the YAMAHA INVOICE for the bike.
So, i am not sure whether the bike given to me is a new or an old bike.
I think, INVOICE is my basic right and i should be given an invoice for Rs. 75,500.
I had asked him for an invoice again and again, but he said he has not received the invoice from the main dealer. I dont know, how can it take so long?
Please help me.
What can i do about it?

The new Yamaha SZ-X 150cc has been launched in Rs.49000 but its performance is really poor.The engine style is same like the FZ-S and Fazer but SZ-X have not got much power.And there are many things to be told like there is no digital speedometer,no disc brake,no handle rims and the switches are not so much stylish as FZ-S.So i hope that u will make this changes within these days and launch new SZ-X with these changes and the front face too.But the price should be same.Being 150cc it has got only 12ps i think its because of the cost.

RAJ YAMAHA, Chennai - Pathetic Service

I bought FZ16 with these guys, only reason is, it will be close to my offcie so that I can easily get serviced. That is a very wrong decion.

Sales: If they ask you to come directly for a good deal, For sure yoo will not get any deal. They are so cool till you pay money. Once done, the sales person will not give you a courtesy smile.

Service: They do as if they are giving it for free. If youtalk to service manager, he will talk as if you are a stupid and he is genius. He forgets that he is a mechanic.

VERY UNHELPFUL AND UNFREINDLY ENVIRONMENT.

This is the 7th time i am facing same problem
I bought my bike fazer from JM MOTERS SECTOR-10 and after my second last servicing
i started facing this problem,i.e starting problem.
every time i got a gurantee like every thing is fine now but same problem like after just 2 hrs bike shows same problem
I dont know what to mention,but anyone will feel bad when their bike will not start in the middle of road.
So do i,and 7th time i am facing same problem,now i am afraid to give them my bike,they always handover my bike to new
engenieers and give a assurance like it wont happen again.but it did.
NAVED is one of engenieer then second jaswant, I am really fed up with your coustmer care.
I wont recomend any one else to buy yamaha,even i"ll sell this bike any buy any other
brand.just because of your brand i got trust and thats why i bought it,and this is my second time filing
case to consumer court.PLEASE REPLACE MY BIKE.

Dear sir,

we have purchased 2 wheeler yamaha R15 LE at raj yamaha, chennai. they have collected amount of rs-2335/- as per the proforma invoice and they gave me the insurance policy of rs-1680/-. they have cheated us by collecting the excess amount and i have called them many times but their not responding properly,

I had buy Yamaha Bike From Yamaha Dealer Name-Dama Automobile Dist-Mehsana & i had paid cash but from last two years my bike is still not be Registered In RTO Office. I want to say that i m not only one many of the customer is suffering this problem & i had complain so many times & send so many mail on backoffice but their is no one who heard my complain. So i want to say that no one should buy any Yamaha Bike otherwise you have to suffer like me.

SIR/MAM
i hav bought my yamaha fzs one and a half month back and after my first service was done my disc brakes stopped working properly i went to yamaha authorised showroom to complaint it they even did some things to improve it but now they have stopped responding and my disc brakes are getting worse day by day and have even acted as a sign of danger to me ...everytime i went there for its repairing they charged me for it and the result was nil ...please help me as soon as possible
URGENT

Hello sir,
I am one of your customer.i have to say this with very sad feelings that i am very unsatisfied with the bike which i had bought from one of your showroom bulland yamaha prahladpur new delhi in november 2009.since beginning i am getting a lot of problem with this bike yamaha fazer.mileage problem and speed problem is there.after purchasing i have changed the clutch plate two times and now again clutch plate is burnt in a month.i am very tired of this getting a lot of problem.please help me with this in two days or i will put this bike in the showroom.i am very upset.i think i had been cheated.please take some action soon.i have complain to dealer manager and others also but they are not taking this seriously.
Tanveer alam [protected]
thanks

I had given my Bike Yamaha FZ 16 for service on 29th Sept 2009. I had asked to check the Handle problem because the bike doesnt run in a straight line as it strafes either to the Left or Right. I ride very carefully so I am wondering how this problem arised. Many friend of mine have the same bike and their daily running is more than my bike. Did Yamaha Service centre steal any parts from my vehicle?? No repairs were done and I am very disappointed.My front mud guard was scratched badly during washing process by rubbing against the floor. I wish that Yamaha India takes note of the poor service given by Yamaha Service Centre in Koper Khairane and the Dealer Alka Yamaha in Koper Khairane are also having slack attitude towards Customers which is a shameful thing. I want the problem of the steering resolved and replacement of the front mud guard.Regards,Alok Deherkar,Cell No. [protected]

i purchased my FZ in April End this year from Emm Pee motors.

Since Day one of purchasing the bike, there was intermittent problems of Mis firing in the engine.
I bought this to the notice of the dealer who adjusted the carburettor settings and told me that the problem was resolved.

However this problem continued. i got the bike serviced from Shaili Yamaha in Panchkula next time and explained the problem to them who did basically the same thing what Emm Pee did.

This time i started facing other issues like starting of engine and abrupt shutting off of Engine at times when the bike is standing.

I spoke to Yamaha helpline and they advised me to get the bike shown to The Dealer in mohali as they had the best mechanic to fix the problem.
But still it wasnt resolved.

Then On your advise, i bought the bike back to Shaili yamaha with an assurance from the dealeryourself that it will be taken care of this time.

I had clearly mentioned the problem of Stalling of Engine at times and starting issues to them, they did some tuning of the Carburettor and adjusted the idle speed etc again and returned the bike to me saying that it was fixed. i did take a trial of the bike and it seemed resolved to me as well.

next morning- i tried to start the engine and it refused to start despite repeated attempts. Finally after using the choke etc, i managed to start the engine again.

I have now lost faith in All dealers as no one seems to be able to fix the problem. I have now stopped using the bike since i think that it might develop problems at any time.

Please escalate this issue to Yamaha and Fix my problem asap . It has been now more than 05 months since the bike has been purchased and i am a bit frustrated after having spent so much money .


regards,
Zorawar

[protected]

Hello yamaha
This is abhilash from bangalore. Recently I purchased a pre-owned yamaha rx 5speed for 35000 rupees. The only reason for me to buy this bike is I love rx from my school days. And whenever I saw anybody speeding in rx I used to tell myself I must buy this bike one day. Finally my father bought me the rx 5 speed. Currently I am studying 1 sem BCA. Well the point is my bike has 4 speed bohr, 4 speed carburator and 4 speed head and the main problem is the bohr which is in the last over season. I was actually cheated by the guy who sold me this bike. Though it has been only few days since I got this bike a mechanic near my house has told me the bohr has to be replaced and also adviced me not to take the bike out of the city as I might land in trouble because the bohr is in last over season. I used the bike only for 2 days and for the last few days I have not even touched the bike because the milage is as low as 15 km/ltr. With this milage I cannot afford to ride the bike. What I need is 5speed bohr, 5speed carburator, 5speed head and I also request yamaha to mail me the list of spares available for rx 5speed as my bike is 2000model, there are few other parts which should me replaced. I am feeling sad and disappointed because I have the bike which I love, the bike which I wanted to buy from my school days but I am not able to use it due to the above mentioned reasons. Please understand my situation and my feelings towards my bike. My email ID is [protected]@gmail.com and my cell no is [protected]. I kindly request yamaha to do the needful.

i am purchashing yamaha gladiater byke on dtd.[protected], bike no. mh-36 j -5879 from bhandara, within 2 months his oil seal of front shock up leakage. i have complaint for this at local dealer of yamaha at bhandara, he was charged for the same, that time i.e Rs. 100/- Rs. then after 1 month once again raised same problem, and this time we will pay for 100/- more for this, and now recently on dtd.[protected] oil seal problem raised and dtd.[protected], during free service he was chaged amount Rs. 91.48 /- vide bill no. 2709 dtd.[protected], on the said problem i have told this agencys ower but he was neglet this complaints. hence i have complaint raised in your side sir, i think there is a manufacturing problem,
it is therefore requrested to kindly look my probelm seriously give me proper justice sir,

Dear sir,

There is no responce form YAMAHA Team..

Pleas refer the below mail trackked with YAMAHA Back office..

Hi Team,

Please get the update from Mr. Rambabu & forward the same..

Please provide the Higher escalation Details..

Thanks & Regards
Avinash D

From: Avinash D - Workplace Support Warangal - IT Service Delivery
Sent: Monday, 20 September 2010 12:18 PM
To: 'Back Office'
Subject: RE: Engine noise in Libero G5

Hi Team,

Please take Update status From Your Mr. Rambabu & Update the same..

Note: But The problem is not solved..

Thanks & Regards
Avinash D


From: Avinash D - Workplace Support Warangal - IT Service Delivery
Sent: Wednesday, 8 September 2010 4:31 PM
To: 'Back Office'
Subject: FW: Engine noise in Libero G5
Importance: High

Hi team,

Miss: Vini as given the commitment that Mr. Rambabu is going to visit the warangal to solve the Problem by Last week. But till now no one visited & solve the problem.

Please make to solve the problem as earliest as possible Or else please forward the mail of higher authority are provide the mail ID’s /contact number of them.


Thanks & Regards,
Avinash D
Work Place Support Ing Vysya Bank Warangal
avinash.[protected]@ingvysyabank.com
Off #:[protected]
Mobile #: [protected]
________________________________________________________

From: Avinash D - Workplace Support Warangal - IT Service Delivery
Sent: Monday, 23 August 2010 10:48 AM
To: 'Back Office'
Cc: '[protected]@gmail.com'
Subject: FW: Engine noise in Libero G5


Hi ,

Please find the attachment of scan copy of service record book.But till now the problem is not resolved..


Thanks & Regards,
Avinash D
Work Place Support Ing Vysya Bank Warangal
avinash.[protected]@ingvysyabank.com
Off #:[protected]
Mobile #: [protected]
________________________________________________________





From: Avinash D - Workplace Support Warangal - IT Service Delivery
Sent: Friday, 20 August 2010 3:49 PM
To: 'Back Office'
Cc: Avinash D - Workplace Support Warangal - IT Service Delivery; '[protected]@gmail.com'
Subject: RE: Engine noise in Libero G5

Hi ,

Please find the attachment of scan copy of service record book.


Thanks & Regards,
Avinash D
Work Place Support Ing Vysya Bank Warangal
avinash.[protected]@ingvysyabank.com
Off #:[protected]
Mobile #: [protected]
________________________________________________________



From: Avinash D - Workplace Support Warangal - IT Service Delivery
Sent: Friday, 20 August 2010 12:00 PM
To: 'Back Office'
Subject: Engine noise in Libero G5

Hi team,

My vehicle was purchased on[protected] Monday at SHIVA YAMAHA (authorized dealer for INDIA YAMAHA MOTOR PVT. LTD.,)in warangal Dist, A.P.
Vehicle Chasis No:ME15TS0CY82003475
Vehicle Engine No:5TSC009407

The Yamaha India as provided Warranty Period of 24Mounts/30,000 KMS (8 Free Services).please find my service schedule given below as per warranty.
KMS /Day Date Service at KMS/ONDATE job Card no
1. 500-700 [protected] 700 KMS 458
2. [protected] [protected] 2700 KMS 683
3. [protected] [protected] 5000 KMS 950
4. [protected] [protected] 7656 KMS 1308
5. [protected] [protected] 9000KMS 1618
6. [protected] [protected] 10025 KMS 1820
7. [protected] [protected] 12500 KMS 2286
From this service on words My vehicle Engine is getting some noise. Here your engineer forwarded the solution to next service.
8. [protected] [protected] 15000 KMS 2973
After this service I have given one more service for the same by 2nd days after the service with your team at warangal for the same issues. but the solution is nil…
9. [protected] [protected] 17017 3416
Here your service engineer Mr. Ramababu as visited the warangal & checked my vehicle. But problem is not resolved.

Note: In your local dealer I heard a word that the Vehicle should not enter the show room after Warranty period is completed.


Please Do needful & replaced My vehicle engine.

Thanks & Regards,
Avinash D
Work Place Support Ing Vysya Bank Warangal
avinash.[protected]@ingvysyabank.com
Off #:[protected]
Mobile #: [protected]
________________________________________________________

Thanks & Regards
Avinash D