[Resolved]  Yamaha Fz16 — SHINRAI YAMAHA Cochin - BAD EXPERIENCE FOR CUSTOMERS

I purchased a vehicle, YAMAHA FZ16 (Frame No: ME121C[protected], Engine No: 21C1061798) from SHINRAI Yamaha, Cochin on 21st October '09 and from the day one I’m facing problems from their sales & service team.

After paying the whole money in cash, I picked up the vehicle the next day after registration. Reaching home I noticed that it did not had the FZ16 sticker in both sides of the tank. When contacted the shop, the sales person who sold it to me told that it got scratched while washing so they had to replace both the tank cover with another which don’t have any sticker. I felt like SHINRAI Yamaha cheated me as they did not informed about this to me earlier. They assured me that they will be replacing it as soon as possible but it’s been one month now and still I’m riding a new bike which don’t have any sticker. When I contacted them in between I got the same reply always that they have not received the delivery yet.

Other than this i had to face more problem from them when the same sales person who sold me the vehicle gave me the wrong registration number, only when I received the RC book 3 weeks later, I came to know the correct number.

Whenever I went there or called, they always have a laid back attitude which treats the customer harshly and when I asked to speak to their manager, they told me that they don’t have a manager as he resigned a week before and maybe that’s why they are treating customers like this.

Another thing is that they stamped their company seal in all the free service coupons in both the seller and the servicing dealers place before giving it to me and I heard from one of my friend who owns a Yamaha bike that he had a very bad experience after giving his bike for servicing there.

Its dealers like this with whom we have to deal with directly in order to purchase a Yamaha vehicle makes us feel very bad for choosing a YAMAHA.