Yamaha Motor India Complaints & Reviews

i had purshased a yamaha r15 from arene yamamaha indore on 1april 2010.on the day of purhasing the bike got problem in starting.by any how i reached to the showroom and report them the problem.they kept the bkie for one day and told me the we will repair it.on next day i took the bike from the showroom and come to my home town mandsaur.in between my journey it creates the problem by any how i reached to mandsaur and i reported the problem to showroom but they didnt show any intrest.on next day i again call them for the replecment of my bike but they hangging me on every call.today after full conversation they told me that they cant do any thing on this matter so today i am reporting my problem in consumer court.so plz hear my problem and solve it out.

I have purchased a Fazer on 23rd Sep 2009 and have done regular servicing till date as recommended. Last week when I was coming back from office, I found that a patch of the usual road which had a speed breaker earlier was shaved off and had a rough surface though not deep enough. I slowed down my bike speed to approx 50 kph and passed over the patch (around 1 foot width). When I just crossed the patch, I found my casting wheel had cracked at LH corner and a huge bend in the form of hump bulged out. The front tyre hit the kerb (around 1.0" height) at the center, but the failure is very weird. I don't have a single cut mark on my tyre, but the rim is almost damaged. It was just a normal ride and I would not consider that even an accident. But it ended up with a major failure As my bike is just 6 months old, I assumed that it must be some manufacturing error with the casting wheel and I can get a warranty replacement.. I approached Gurunanak Auto Lounge, Kasarwadi, Pune the next day to replace the wheel. But they didn't accept this failure as a manufacturing error and denied for warranty replacement. I tried to convince them, but all they could was to fill an insurance claim form against the damage. Now my fate is with the insurance agency. I also got to know from a local garage that there are a couple of similar issues found earlier. The load is expected to be entirely transferred to the wheel as the bike has tubeless tyres. In this case, the wheel is not repairable rather you will have to replace it entirely. The expense is around Rs 2500 which is high compared to bike price. I expect company to accept this as a failure and replace my damaged rim. This has definitely put me into a condition of apprehension where I will consider rinding this bike as a regular bike not a performance bike which claims it is meant for touring spirit. If this the result on regular tar surface, what will you expect from an off road ride then??????

i purchased yamaha r15 on 3rd march. i have done first servicing also. i am strongly dissatisfied with the performance of this vahicle. i have spent my 1.10 lacs rs for this bike. this bike hardly goes beyond speed of 110kmph. the company has failed to discharge the promises made for this bike. the technology is completely useless as i own a karizma of nov 2004 model, which is still good in condition, have done 70000+kms which still can touch speed level of 135+kmph. if i m getting such good performance from karizma of 82000rs, then whats the use of spending 1.1-lacs rs for yamaha r15? plz suggest me how can i get this issue resolved? i m available on +[protected].

Aniket.

HEY U FREKIN YAMAHA MAKERS tis is such a piss off situation due to an accident i had to replace a radiator to my bike , its been more than 15days that my bike is in LOTUS YAMAHA MOTORS , and they did change the radiator but, not just one, they got 2 new radiator and it had a leakage how the [censored] can i trust u yamaha u r equal to a local garrage and i had HALF A TANK PETROL they have flicked the petrol and i forwarded the complain to the owner of that showroom he did refund me for that and they did not check the BATTRY POWER AND I HAD TO [censored]IN PUSH THE BIKE AND START and these ppl dont have a proper spares supply i have lost my patience and my money ,its very sad that u ppl r so cheap, and let me tell u ppl i will see u guys in court......... till today i havent got the bike......... i just did'nt pay 1.14lakhs to suffer wit this, u [censored]s

i have buy crux in last year . milage is great . but not able to go for long distance. 50 kms ride a day i got back pain. its shock absorbers are very very heavy. not comfortable.

respected sir, i want to inform u that we have purchased a bike from ur dealer carlton motor , kashmiri gate delhi. on 20/07/2006. now the bike is not running in good condtion from last one and half year. we have made services at least 15 times in carlton motors, buut still there is not good setting in bike clutch plate ,, so it is my humble request to u to kindly give attention on this complaint as soon as possible so that my bike may be run in good condition . thanking you

Dear Sir
I bought aYamaha Fzs bike on june 10 2009 initially all was going fine but soon the bike started giving problem's till now it is not getting solved am very very unhappy by the service given to me bu the authorised dealer's service center & his service's everytime my bike goes to the service center & i am told that it will get solved but nothing has happened till now i hope you see in this matter & take approriate action in my case.

Hi, i m Rushabh Savla, From Mumbai.
I own a YAMAHA FAZER, MH 01 AK 6746.
The bike is rili very good, and gives me a solid perfomance, buh the only problem i m facing is about the vibration in my engine..
The problem of vibration is a manafacturing defect as told 2 me by yamaha service center mechanic... The Problem is from the tym of my 1st servicing.... The Servie center in Lower Parel ve been giving me stupid excuse from the past 6 months n i m rili vy disappointed with them... The engine covers a warranty ofr 2 yrs buh this ppl say that i ve 2 pay for each n every part of my bike... The clutch housing of my bike is loose n keeps on rotating... The service center pl say its ok buh its not ok as the other mechanics of other Yamaha service center say that there is a problem & it needs 2 fixed soon or it may create trouble in the long run... Its rili absurd when my hardly earned moiney is getn wasted behind these ppl who are not even ready 2 check the whole thing 1c..
I request the other yamaha users not 2 give ur bike t the LOWER PAREL Service Station, the mechanics there r not rili worth... Instead go 2 sum other service center in mumbai..
I want the Company 2 get bak 2 me as soon as possible....
My contact Num is +91 [protected].

Rushabh Savla...

I brought Yamaha FZS form “SEHGAL MOTORS, 195;SOTIGANJ, Meerut, U.P.”, after one year I had an accident on Mar/09/2010, and my bike got damaged from front. Then I went to the service center and they help me out to get the insurance claim and repaired my bike. After few days, I realized problem with my front break, they put already damaged part(Disk oil cylinder) in my bike.

When I asked them, why they did that, they do not have any answer for my questions, they are telling me that they are not going to give me more service after my free services.

I do not know what they did with the “Disk oil cylinder” which was requested by the company for me.

And one of their employee told me that they have extra part in their store, but the dealer was saying that they do not have “Disk oil Cylinder” in the store and told me to come next week when I reached there they told me to come next month.

Please take the appropriate action.

Regards,
V. Vinayan Nair

Model:Yamaha Gladiator
Date of Purchase :[protected]
Name Dattatray Jagtap
The bike had slipped on road(date: 15 jan 2010) and there were following issues
1.chasi bend
2.handle bend
this was reported to the sangamner,dist ahmednagar dealer.The bike was checked in the showroom itself. The showroom didnt take any responsibilty to repair the damages against the inssurrance. The showroom authorities suggested to get it done from outside. the job was done outside on the suggestion of the service centre. The problems are not solved yet. There is lot of discomfort during riding the bike. Pls look into this. We want the repairs of the bike done by company engineers. Or else we`l have to sell the bike and then go public about companies improper service.
Contact Dattatray Jagtap [protected]

this bike is poor condition & solution for any technicions of yamaha company. main problem is bike sounding & riding perfomances. i'm panic for this bike & i want to solution this matter. any solution for company so plz shortout this problem otherwise i'll take any action for claiming against this bike consumer forum

I am using Yamaha FZ-S motocycle for past 7 months. My Bike has been showing chain complaints from 3000kms onwards, now its ran around 13000 kms with the complaint..i had gone to several yamaha service stations asking about this complaint, they never bothered to hear, now i decided to put a new chain and socket costing around 1500rs, but the response i get is that there is no stock available. i cant ride my bike in the condition its is now.

THIS EMAIL WAS SENT ON 3 MARCH 2010 TO ALL THE EMAIL ADDRESSES MENTIONED ON THE MANUAL OF MY BIKE AND I STILL HAVE TO RECEIVE A REPLY. I WISH LAW AND ORDER FOR CONSUMERS IN INDIA WERE AS GOOD AS IT IS IN EUROPEAN AND WESTERN COUNTRIES.

Dear Sir,

I had bought this Yamaha FZ16 on November 10, 2008. I have been very pleased with this bike all this while and this is one very well taken care of bike.

I have never sped it up above 60KM/hr and have never been involved in any rash driving. No screeching brakes or no instant acceleration have ever been a part of my driving.

This is my third bike after Karizma and Apache, so I am quite a biker myself and I know how to look after my bike to make it run smoothly in the long run and I am also well-aware of the technicalities related to my bike.

However, there have been an ongoing issue which I had reported right after my second service. The rear tyre of my bike is of inferior quality. There have been too many wear and tear issues with it which a tyre of this quality should not have, THAT TOO so quickly which is within 3-4 months. It has deteriorated so quickly that I am astonished at this rate.

This tyre has lost all its friction and the bike wobbles and loses control if the bike is slightly tilted on the turns. This tyre gets punctured twice a month at least and the previous punctures keep leaking too. At the same time, the front tyre has never got punctured on the same road and on the same stuffs, so I fail to understand that how come the rear tyre can get punctures so very often.

I have spent almost close to Rs. 2000 only on punctures which I know nobody is going to compensate. Had I been aware that I was going to spend Rs. 2000 on this tyre and that I would have to keep spending like this, I would have purchased a new tyre at this cost. But now, I have already spent this much money and I feel that I have not got what I have paid for.

As mentioned above, I had reported this issue right after my second service. I kept on showing the condition of my tyre to the service staff at the Prince Automobiles, Nangloi, Delhi service showroom (where I purchased my bike from), but they kept on insisting it was normal and that they wanted me to get the puncture job done again and observe the tyre. Thus, I spent all my free services and the time when something could actually have been done. And when the bike was close to being a year old, I was finally advised to contact MRF service center. As a customer, AM I SUPPOSED TO TAKE MY BIKE AROUND AND LOSE THE PRECIOUS AMOUNT OF TIME THAT I NEED TO SPEND AT MY WORK AND WITH MY FAMILY? IS IT MY RESPONSIBILITY TO CARRY THE BURDEN AROUND OF A FAULTY PRODUCT THAT I PURCHASED?

If you have a look at the pictures mentioned below, you will find the condition that why this is so bad and why it is even so dangerous for my life to keep using it:

I have never received a satisfactory solution and I have rather got a run around all the time. Having visited the MRF center myself, I was told that this tyre was getting worse in condition but this was not the tyre quality and it was the bike’s design that made the tyre rubbing at such a fast rate that the rubber got damaged. They gave me a letter that it is not the tyre’s quality but the bike’s design that is at fault. Now, at this stage, who am I to decide who is at fault; Yamaha or MRF? For me, you are the service provider and you should take the ownership to resolve the issue. I am deeply hurt and flabbergasted at this treatment that I have received after I recommended FZ to so many of my friends and relatives.

You can have a look at the scanned letter that I received from MRF stating that it is not the tyre quality.

I need a solution!! I do not need a tyre replacement but I want my bike to be replaced, so that as a customer I finally get what I have paid for, A RUNNING BIKE. Please look into and don’t force me to look for legal options. This may be just a Rs. 2500 or Rs. 3000 worth tyre for you but for me, this has now become a matter of principles and being right. And I will not give up!!!!

I hope to receive a positive quick response as soon as possible.

Regards,
Rahul Gautam

Dear M'am/Sir,

This is to inform that i have purchased Yamaha R15 on 9th Jan 2010.

The Bike was given for regular 1st servicing. Post servicing, fuel leakage over the engine portion was observed which was immediately brought to the notice of the same centre. The bike was handed over for rectification of whatever issue on 21st Feb 2010 and was collected back on 23rd with an assurance from the Yamaha repair representative that the problem was rectified and would not reoccur.

The leakage is observed again and again for the 2nd time the bike was taken for checking today (8th March 2010) morning and the information shared was " that this is a manufacturing defect and such defect has been observed for the 1st time. photographs of the faulty section to be taken and sent to Yamaha head quarters so that the main Yamaha representative would identify and fix the problem".

the bike was taken to the centre again in the evening and yet another representative has now assured repair and delivery of the bike by tomorrow (9th March 2010).

would appreciate your kind intervention in the matter to assure that the fault is repaired and would not reoccur.

high service quality is expected from a reputed brand like yours and genuine service with quick TAT is anticipated. after paying such a high price for a premium bike and travelling to and fro every time for any small or big issue is not a feasible value for a bike and brand like this.

please confirm assurance or you can guide me to higher authorities for escalation so that the matter is taken up more seriously and we feel the worth of being your customer.

photographs attached for your reference.

awaiting your revert!


thanks & regards,

Abhishek Lad

i took my bike from alka yamaha.it is in koparkhairne,navimumbai.
i took my bike on 31st of august 2009.
firstly i got the problem of starter.when i called them they said push the bike and start on second gear.
secondly i got the problem of fuel gage.it is the common problem of yamaha fz-16.
thirdly when i said i am not getting proper average.they said me dont drive roughly.i said them i am riding my bike only till 50 speed.
fourthly i got the problem of oil leakage.
fifthly i got the problem of brake noice .
sixthly i got the problem of brake light switch.
and i said this in service center they said me u sit let me do our work.
such answers i m getting from there side.
this is just too much happening plzzz take sum strict action against this...
thank you...

HI,

I have purchased Yamaha Crux motorcycle on 03.03.2010 from M/S MSP MOTO WORLD;NO 215;100 Ft RING ROAD;2nd BLOCK ;3rd Phase;BANASHANKARI;THIRD STAGE;WARD NO 54;BANGALORE – 560085;KARNATAKA Contact person:Rajesh.The on road price for this vehicle is Rs.42500/- since we put up in Mandya District we want mandya registration adn after excluding road tax and smart card charges the value of the vehicle is Rs.38989/- where as the dealer has given the TAX INVOICE for Rs.36490-/- which is ex-showroom price. when i asked Mr.Rajesh and the owner of the show room they were telling no body will give invoice for on road price where as i own Suzuki zeus bike where the value is Rs.48144/- and i got the TAX Invoice for full amount mentioning Ex-showroom price+tax+registration and Road tax+Insurance and this is the procedure of raising the invoice but this yamaha showroom is cheating the governament by not giving the invoice for full amount. with this they will be getting lots non taxable income.

Here by i am requesting in front of Consumer forum to take necessary action on this showroom and do the needfull forus and for governament.

Regards
Mohan.B.K
[protected]

Respected Sir,

I own a Yamaha R15 since July 2008. I am very irritated by the service provided by the Yamaha Service centre. ie (Akar Yamaha Motors 216 Mission Compound Ajmer Road Jaipur)

I complained before every service about the air leakage in both the wheels. I need to refill tyres every alternate days.When I made a complaint at the time of service they never took it seriously.They used to fill the tyres at that time and used to say that the problem will not reoccur but actually the problem was never solved.

We even made a complaint to their engineer as well as to regional office jaipur but no one took interest to solve the problem permanently. They told us that you need to go to MRF centre because this is not our issue, they said that the tyres are fitted by MRF but when I got it checked there they told me that there is no problem in the tyres there is problem with the wheel and the rims.

When I told them that I will make a complain in consumer court they took interest for the first time but still the problem is not resolved.They asked me to go to a local mechanic eveytime I face a problem and told me that you need to refill your tyres every week otherwise the problem will reoccur and we will not be responsible for this. They even charged me for trying to resolve the problem and I have the BILL proof for the same.My bike is in warranty period then why am i charged for technical default by the company.

I am fade up with the service provided by Yamaha. Its mental torture for me. I just want Yamaha to take their motorcycle back pay back my money and mental peace if they are not able to provide proper service.


Service Centre:-

Akar Yamaha Motors,
216, Mission Compound, Ajmer road, Jaipur 302001, India
[protected],6454386,2364541


Motorcycle Details:-

Yamaha R15 (black)
engine number: 20P1-002432


My details:-

Puneet Agrawal
[protected]

Sir,,
I purchased a yamaha Gladiator on september 2009..On the date of purchase till now there is a valve problem in the bike....often in an interval of 400-500 kms I have to adjust the valve...if it revv's above 7000rpm i hear a knocking sound in the bike..but very slow pick up comparing other gladiators and the smoothness becomes rough......there is some oil leaking sometimes in the exhaust....i have being servicing the bike regularly...i had given a complaint to the area manager-chennai...resulting in a bad responce from the show room side...My vehicle has clocked 6800kms.......now the problems are getting worst......what can i do to cure this bike.......?....am in a plan 2 sell tis bike and move to bajaj or honda............If these problem's does not come 2 an end..........


PURCHASED:JAYACHITRA AUTOMOBILES, VALAPADI, SALEM, TAMILNADU
SHOW ROOM PHONE:[protected]




MY CONTACT: [protected]

Hiiiiiiiiiiii Frenz I'm Requesting U all To Please Please dnt By YAMAHA Bikes.... cuz I've Faced A big Problem Wid Dem... I Got YAMAHA FAZER on 07-NOV-09.. from the date of Purchase I'm facing a Some Kind of (Balance & Forks) Problem and after 1 week i just went to Showroom and Explaind them... wat.s the problem then they took My Bike of 1 day.... and told me to your complaint s Rectified... but again it,s started.. and Same Process Repeted Three Times... Finally I My local Mechanic Told Me to It,s CHASSIS Difiected bike...and It's Nt able to rectifie.... and finally NW i,m Decied to sell MY bike..... I dnt have a More Patience...
YAMAHA Sucks They given me a Difected Bike.......
YAMAHA Service Stations Sucks...
[censored] OF[censored] YAMAHA

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Posted:[protected] by Rishi Suri Send email


Big Problem in New Vehicle
Hi,

I have problem with my Yamaha FZS(chasis no -ME121C[protected] AND engine no.- 21C2017177), it is just 4 months old (just done 4000 Kms)and found the Handle-T is mis-alligned with Handle,which i get known from Service center AND my rear wheel tyre get punctured five times already which i really worried about everytime i used to drive my bike. I dont know whom to complaint regarding these issues.

Please do the needful.

Many Thanks
Dibakar