[Resolved] Yamaha India — COMPLAINT AGAINST THE DEALER | |||
Hi, This is Subeesh from Thrissur, Kerala. I am confronted with a problem from a YAMAHA dealer named UNO MOBIKES, Kuriachira, Thrissur. I had given bike for repair after my brother had met with an accident at Thrissur. We have given the bike on 28th February 2013 and yet not get the bike back after the repair. Each time when I call, they are telling some invalid reasons and postponed the delivery day by day. So that I have contacted their customer care for two times but unfortunately it's not resoled yet. My brother using bike everyday for his business needs. If possible can you help me out this. I have given the contact details with Yamaha customer care team are provided below for your reference. I really appreciate your time and service. Thanks and Regards Subeesh Mohan V Complaint against the dealer for same case Hi Sir/Madam SECOND TIME I AM FORWARDIN THIS MAIL I have contacted the customer care last month for an issue I have had from the dealer for delaying in getting the estimate for submitting to the Insurer. It was resolved only by the timely intervention of your customer care team. At that time, the dealer was agreed to deliver the bike on before 10th May, 2013 after the repair so as I informed you guys to close this case for this time and I will contact you further for any inconvenience from the dealer. As I have expected what had happened. They have not completed the repair works and each time when I call they are telling some invalid reasons and postpone the delivery day by day. Sometimes they weren’t picking up the call at least. THIS IS REALLY FRUSTRATING. I really feel like they took revenge against me for earlier complaint. It’s already been 3 months passed. I had given the bike to your dealer UNO MOBIKES, KURIACHIRA, THRISSUR on 28th February, 2013. It is really shame for YAMAHA to give the dealership for such a nasty dealer. Please do the needful to resolve this issue as soon as possible. I also like to inform you that I am going to file this case with ‘Consumer court’. * Name : SINOY V M * Date of Birth :[protected] * Address, City : THRISSUR * State : KERALA * Contact Number : [protected] * Customer ID : [protected]C * Chassis Number : ME11PM033C2018849 * Purchase Date :[protected] * Concern Dealer Name : Uno Mobikes Contact No: [protected],[protected] I am giving the details here about earlier contact with you guys as reference. Hi, I have visited one of your dealer ‘Uno Mobikes’ situated at Kuriachira, Thrissur, Kerala on 28/02/2013 for repairing my brother’s bike after he met with an accident on 15th, February-2013. He was Hospitalized for two weeks and advised to take complete bed rest for two months. As due to this accident happened near to your dealer’s place and problem in riding to the place where I bought the vehicle lead me to bequeath his vehicle at Uno Mobikes. At the time of hand over, the person who is in the seat of service manager informed me that, it will take two weeks of time to complete the process like preparing the estimate etc, and I agreed to that. As there was no information after two weeks, I called to Uno Mobikes office and they informed me they will call me back and it repeats several time. After continues contact, they have given the estimate on 13/04/2013 and informed me to submit “United India Insurance Company Co. Ltd” which is the insurer of the vehicle. I submit the application along with estimate on16/04/2013 and thereafter verification from the insurer; they informed me to give the explanation for delaying the submission of estimate and application. I clearly informed the insurer that, the delay was completely because of the dealer and they were not convinced. So they informed me to obtain a letter from Dealer and submit at the office with clear explanation for delay caused. I am completely sure that they will say some reason for put off this issue. Please help me out this. This is the first time I am experiencing such a bad service from the dealer since I have been used Yamaha for the past 10 years. I got really frustrated and look foreword to get resolution for this issue. I really appreciate your time and patience. Please do the needful to resolve this issue as soon as possible. A dealer like Uno Mobikes really downgrade your brand name and so you may take the necessary actions. Here I am giving the vehicle details Yamaha SZR Reg No: KL-08-AX-1316 Owner Name : Sinoy Date Of Delivery : 29/03/2012 Engine Number: 1PM3018909 Acknowledgement Card No : 370 Uno Mobikes Contact No: [protected],[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dealer not giving the bike
Respected sir,
i'm shinoj.t.chandran, i had booked a red yamaha SZX on[protected]
from PSN Agencies PVT.LTD, cochin.The dealer told me that he will give my bike within 10 days.
After 10 days i contacted to them, they told me waiting for some days.ok, then i have no 'problem'.
they contact me on '[protected]' and told me the next day issue your bike,
i visited show room by the next day(13/12/2010) and saw bike, the dealer told me that we have
some registration problems today, so we issue your bike on next day. The next day, i did not get bike,
they sell that bike to another person . i meet the sales manager and general manager,
they told me waiting for another 10 more days or we refunded your amount.
this is a poor service, bad commitement to customer and I am disappointed as a first time buyer.
i hope this complaint will not go on deaf ears.I am waiting for a positive reply..Thank you.
my booking number for szx is CR1457
contact number:[protected]
Respected sir,
i'm shinoj.t.chandran, i had booked a red yamaha SZX on[protected]
from PSN Agencies PVT.LTD, cochin.The dealer told me that he will give my bike within 10 days.
After 10 days i contacted to them, they told me waiting for some days.ok, then i have no 'problem'.
they contact me on '[protected]' and told me the next day issue your bike,
i visited show room by the next day(13/12/2010) and saw bike, the dealer told me that we have
some registration problems today, so we issue your bike on next day. The next day, i did not get bike,
they sell that bike to another person . i meet the sales manager and general manager,
they told me waiting for another 10 more days or we refunded your amount.
this is a poor service, bad commitement to customer and I am disappointed as a first time buyer.
i hope this complaint will not go on deaf ears.I am waiting for a positive reply..Thank you.
my booking number for szx is CR1457
contact number:[protected]
Dear Sir,
Thank you for writing us. Your Customer complaint number is IC-05166-Z1J4
We will respond to you within 48 working hours. Please ensure your Name, Contact Number and the Feedback Number is mentioned in all your communications with us in order to ensure faster resolution.
You can also contact us at the Customer Toll Free Number:[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
You are requested to add the following email address to your Address Book: [protected]@yamaha-motor-india.com.
Thank you for writing us. Your Customer complaint number is IC-05166-Z1J4
We will respond to you within 48 working hours. Please ensure your Name, Contact Number and the Feedback Number is mentioned in all your communications with us in order to ensure faster resolution.
You can also contact us at the Customer Toll Free Number:[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
You are requested to add the following email address to your Address Book: [protected]@yamaha-motor-india.com.
Dear Sir,
Your complaint has been closed on 27th-May-13.We thank you for providing your valuable feedback. We value your inputs and necessary actions have been taken to meet your concerns.
We understand and sincerely apologize for any inconvenience we have caused to you.
If you have any further queries, please feel free to contact us at[protected]
Your complaint has been closed on 27th-May-13.We thank you for providing your valuable feedback. We value your inputs and necessary actions have been taken to meet your concerns.
We understand and sincerely apologize for any inconvenience we have caused to you.
If you have any further queries, please feel free to contact us at[protected]
My FZS limited edition has been hit by a stone under the engine casing.Now i cannot change the gear properly . I contact the service center were i bought the bike and they said we have to remove the engine and check and they have no tools for the same. it requires special tool they dont have the tools for that. so I have to bring it to thrissur main service center for repair and claim . I have to travel 25 kilometers to the main service center in Thrissur . I have been using YEMAHA bike for more than five years and i am very much satisfied to buy a new bike from Yamaha
Here the problem is that the service is so poor and the dealing with costumer . i am very sad to say that i am unsatisfied by services of this particular service station
If you can do anything for the same it will be appreciable
Here the problem is that the service is so poor and the dealing with costumer . i am very sad to say that i am unsatisfied by services of this particular service station
If you can do anything for the same it will be appreciable
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Yamaha — Complaint regarding a DEALER
This is a complaint regarding the waiting period informed to me by the dealer. The dealer in mumbai ie GANESH ENTERPRISES told me that the waiting period of the FZ-S is 2 months but the yamaha motors customer care said that the waiting period is 1 month.I m confused on the waiting periods informed to me. If this is the case then i will have to go to the consumer forum on the basis of misleading information given to me.