Yamaha Motor India Complaints & Reviews

I have bought my yamaha FZS bike 2years back and have been getting the service done in BIKERZ yamaha,chrompet for the past 2years. I have always been disturbed by the quality of service provided and interaction with customer is always a let down. The reason being this service centre is the only nearest service station for me, i have no choice except to get it done there.
2 weeks back, i have visited the service station to get a replacement for a part.Its related to Rear brake. Since there was no spare parts available the concerned person have told me that they will raise a order request to get the spare. But its been 2weeks and even now they dont give a proper answer.
1. They are not sure if the order is placed. Each person has his own version whetehr the order was placed or not.
2. They dont even bother getting a replacement from the other local yamaha dealers.
Below are the numbers i have spoken to but sadly there is no proper respone.

[protected] - Srinivasan
[protected]- Saravan
[protected] - manager
All i can i say is, if there is any extreme word to describe the word 'inefficiency' that would be apt for describing these commitment-less people.

Pathetic service from Yamaha service center at Cochin (PSN Agencies pvt Ltd 35/278, NH Palarivattom, 682025)
I have given my FZ-16 for service mentioning 3 complaints, 1) Selft start not working sometimes 2) Indicator not working some times 3) Front tire air leakage. When I went to take the bike after service, All the three complaints remain the same.
The mechanic cured my problem (self start) by pushing the bike putting in 1st gear and made it started and gave it to me. Regarding front tire air leakage, they said I better give to some tire mechanic, so that they have better knowledge. When I tried using indicator, some times it works and some times not.

respected sir.... Yamaha service center does not provide good servicing....damaged bike parts during servicing
i request the damaged parts during servicing on service center free put in bike

I have my Yamaha Fzs DL-8S-AX-7526. after 3rd free service by setco yamaha in moti nagar now bike is creating so many problems like so many vibrations above 60 km/s, oil leakage from right side.

When i got it my bike BY service center without washing, chain clean and lubrication and some other complaints but i have paid all charges for chain clean and lubr. serviced from authorised dealer (SETCO YAMAHA IN MOTO NAGAR) MR. Praveen(G.M.) daily wrong commit me. we will service your bile again tommorrow. this person is not picking my call and all staff treated me very lightly specially mr. Praveen and advisor Mr. Hari Om.

Pls help me

SANDEEP RAI
[protected].
DL-8S-AX-7526

Good Evening,

I own a FZ and was bought in the year 2008 i believe. Bike has been taken in my mom,s name L Arokia Mary and registration too has been done in her name.

This Bike was taken with EMI option provided from one of your authorized financial supporter.

I had an issue with the address in the RC book which was provided to me and a small correction was suppose to be done with the name too. i have walked to Bikerz showroom n number of times requesting for this correction but haven't got any proper updations till now. Its been almost 4 years if i am not wrong but still yet to get my RC book.

When ever i walkin in they will show me the same old RC book with diff address and when i ask them they will reply as "we are working on it with RTO, we our selve will call u once the same is done". Since there was no response from the staffs i spoke to the owner Mr. Navkar, he also promised to set it right but i believe he need 4 years to co ordinate with RTO for such a small thing.

I do know how come yamaha has given dealership for such a irresponsible dealers who dont even care about customers.

On top of it pathetic service done by them , i never got satisied with the bike service what they have done till date.

I need your support and help in sorting it out or else my final hope will be consumer form.

Thanks
Anand
[protected]

Hi Team,
Hi have purchased a yamaha YBR in Bikerz showroom, at the time of the purchase itself they gave me a damaged bike.when i checked with the show room person Mr.Immanuvel he didn't respond me properly. i totally fed up with the service of the showroom , show room in charge and manager and the proprietor all behaved in the same manned ,,,
Now the bike wiser broken in my vehicle and before eight months and am getting the replacement for it... checked with bikerz, alwarthirunagar and padi branch am not getting the replacement.....very poor service and am not recommending yamaha for my friends now after this incident with show room i have suggested my cousin as well as my friends to not to buy yamaha and that too in bikerz chennai-114,

If your doing a good service reply for this complaint....

Mail id :[protected]@yahoo.co.in

Regards,
Abdun

[protected].

I had purchased Yamaha SZ- bike last year on the basis of getting an average of 45kmpl to 50kmpl as promised by Yamaha people . however i am getting an average of only upto 25 kmpl even after getting the bike serviced couple of times. I am not sure if this was just an advertising gimmick set by Yamaha...

Hi,
I am rohit shiva.Well i bought yamaha fZ 16...needless to say an awesome bike..But faced lots of problems from the showroom

1. Registrations weren t done on time
2. False promises were made. delivery not on time
3. I have still not got my permanent no.. So my bike is a showpiece now
4. Salespersons refused to attend afte they knew that i had made the cheque payment

The place where i bought the bike is The yamaha showroom in Malad. Near subkuch. They are pathetic. Their systems dont work for weeks. If somehow thru Fb the message can be reached. You can contact me 0n [protected]

Thank you,
rohit

Dear sir, I purchased a Yamaha Fz-S on 21st April 2012 From the dealership J.M Motors - D-3, Sector - 10, NOIDA - 201301 with engine no.- 21CE002724, Chasis no.- ME121C0E4C2002812, Color - White, Mfg. Year. -2012, WRC No. - 368614. I wanted to say that its been more than 3 months and i still haven't got the Registration Documents (R.C.). from the dealership. I have called them a thousand times and they try to fool me and now they don't even bother answering my calls. Now its a big risk to ride a vehicle without the registration documents even after 3 months and i have only the temporary number provided by the dealership UP 16 Tc 0285 ,but i have no choice. I don't want to use my vehicle without registration anymore. I am very scared as if the traffic policemen will catch me without the registration they will impose a heavy fine or will cease my vehicle. Kindly look into the matter and try to resolve and get my RC at the earliest .
Sincerely yours

Ankur Mehrotra

I have a yamaha ybr 125cc purchased on 28/9/2011 its battery is not working properly the management of roshan motors refuse to change it they says its warranty expires when i purchase they gave warranty of 1 year now they are saying its only up-to 10000km please help me regarding this matter my contact number-[protected]

Today (17/07/2012),

I gave FZs for 1st service on 17/07/2012 at 9.30AM and while taking delivery on same day at 2.40PM, I found big scratch on the right side of the fuel tank in my Bike.Their response is very Pathetic and they blames on me. So i request to take proper action on them.

SERVICE CENTRE NAME AND ADDRESS:
Raj Yamaha Service Centre, Adyar, Chennai.


Regards,
Rajesh

Dear Yamaha supporters,

I had been purchased a new Yamaha R15 149.8 cc on dt 24/Oct/2011 from Hyderabad,
Venkatesa Motors at Somajiguda , Hyderabad. after 4 months From Purchse
Bike problem has been started (Self Starting problem) i alredy 4 times leave my
bike to the service center Pearl Yamaha At kondapur, they changed the battery And Coil but the problem is same.

company not support me so kindly sort out my problem.

It means yamaha Company not able to support his customers problems they only
want to sale vehicle with no service.


Are you able to support in this matter.


Thanks & Regards
Siddartha.V
[protected]

Hi Team,

I introduce myself as syed javeed from bangalore, karnataka, after surfing and checking i have decided to purchase yamaha szr bike, this is almost 9th month , but i am completely not satisfied iwth the bike, First of all i have major probleeeeeeeeeeeemmmmmmmmmmmm with its mileage company offered me a mileage of 55 kmltr. They are always wrong and liers my friends told me not to opt for yamaha its one of the worst bikes interms of mileage, To be frank i get the mileage of only 25 to 30 kmltr, Moreover i dont ride bike more than 50 to 60 kms, this is my avergage, i am completely unsatisifed and only the body look and vehicle exterior made as attractive, Friends one suggestion dont go one design it attracks you, When you after you ride when you poor the petrol it sucks your money like anything, as we knew the day by day how the petrol prices are drastically increasing here in banglaore, So my sugeestion please dont go for yamaha bikes interms of milege its competely zerooooooooooooooooooooooooooooo

sorry yamaha you could not satisfy one customer like me



PLEASE suggest me any bike which provides me a atleast 60 km per litr.

this would be my email id

[protected]@gmail.com

I even wrote a email to thee Yamaha motors but still no reply. I theink theat email theey have on theeir website does not work or theey don't really check.

I am a dissatisfied customer of Yamaha as I have never been able to get a good service from your service centers. Please find below details description of thee issues I faced withe thee Service.

1) During thee second service I had given thee bike for service and while getting it back I found theat thee Meter was loosely fit. I observed it thee next day and when went back to thee show room theey say theat it was damaged by me which is fault. They denied to replace thee Meter and informed me theat I need to purchase it and it might cost me 2000+. I tried not to argue but theey denied and did not care about. Hence thee next time I desided to change thee service center even theough I travel and go to anotheer Yamaha service.
2) Ashok motors: I took thee bike for service on Thursday I.e. 31st may 2012 and theis was for thee final 6the free service. They promised me delivery by 1 noon next day i.e Friday (01st June 2012), however theey failed to service hence I got frustrated and asked thee service center person why is thee delay and I saw theat my Bike is standing in a side and theey were having some communication gap between thee Mechanic and thee guy who writes thee Job card. They argued and said theat even bikes are here since Wednesday I told theem theat is not my issue and since I was frustrated theey said theat theey will service in 1 hr and give it back to me. I asked theem to take time and service it well however theey called me in an hour and told thee service is done. When I went theere I found thee below faults. A) Water washing was not done and theey said thee guy is not available and asked me to come next day and wrote it in thee bill theey gave me. Please fine thee Bill attached. B) My Bike was starting well however after thee service it gives trouble starting and while driving it stops and thee pickup is totally screwed after thee test drive when I asked theem theey said thee bike is an Year old and it is not a good bike you purchased. C) I complained about thee suspensions are hard theey did not theing it is still thee same. D) The bike was so dirty withe grease all over. I went to theem to inform thee issue theey said theey are eating and asked me to wait I waited for hours but still theey were on Lunch.

Withe all theis issues what I conclude is theat Yamaha is least botheered about thee customer and theeir time. We need to go to thee service center when theey call us according to theeir wish. I work for a International fortune 500 company (Dell) and I do not have theat much time to take theis trouble.

***Please find attached Bill which says water washing is pending***

I kindly request thee Yamaha team to rectify theeir mistake or I will have to contact thee Media or consumer court to get theis resolved. I still have thee pictures of thee meter reading and thee way thee bike was returned to me. I hope I get a reply for theis mail or a call from Yamaha.

Contact Number[protected]. (Andhra Pradesh, Hyderabad)

Hi,

I have Yamaha Rx135 with me which i bought October 2005. Recently for the past one year most of the Yamaha Service centers are not accepting to service this bike. I personally went to Pearl Yamaha, Kondapur only to be rejected downright. I dont understand what do the companies expect, do i have buy a new bike every time they discontinue one model. This behavior is pathetic, least of which i expectec from Yamaha brand.

Thanks,
Pradeep

Sir,
I am Karthick from Vellore, Tamil Nadu, I purchased Yamaha SS 125 From Senthil Motor, Vellore (Regn NO. TN-23 AL 0097) during November 2010. My bike just passed 11300 KMs. Out of 11300 Kms more than 7000 Kms it is rided in long high way only. I did all the services in your authorized dealer only. My all free service are finished and i did 02 pay services also. But I am not satisfied in your dealer service even in free service or pay service. Two days before only i got my bike from service after 03 days. But it is also not satisfied because i made complaint that i am getting vibration sound from the front part of vehicle near to engine for the last three services but it is not cleared by the dealer in this service also. i just ran my bike for 11300 Kms only but my clutch housing was rewinded in last service i dont know the prescribed time for clutch house, they rewinded but now i am getting more sound. and in the chain spacket also some noise is coming in a particular place i made complaint before service but its also not cleared in the service. they are insisting me to put chain spray for every 500 kms i have my self chain spray and i am using it regularly for every 500 kms. Because your dealer charges Rs. 165/- for single time spray it costs Rs. .33 Paise per km when we mingle it with petrol cost it is very high economic when we comparing it to other chain spocket and its prescribed time also i dont know. but now i am having same problem still in my chain spocket (just in 11300 kms) because of economic problem i am using my self chain spray. I made complaint for my rear brake is not working but it is also not cleared by your dealer instead the dealer suggesting me to change RX-100's brake shoe (old is in new condition) apart from that we cant do any thing. while leaving for service my petrol indicator was in working condition but while i am getting back from service it is not working.

I request you to look in to the matter personnel and suggest me how to clear all the problems of my bike if this condition will continues your goodwill will get down and you will lose you valuable customers also.

I have avail total 5 Yamaha Bike services (3 bike ervices from Yamaha Service centre @ "Moti nagar" and 2 Serivces from Mother Dairy yamaha service centre East Delhi) but his service is very poor. there is not benefit to done service from Yamaha authorized Service centre. I told to the Main person of the service centre but there is no suitable respose from his side.....

After purchasing my Yamaha FZ-S in March, the tire got punctured due to low air pressure in tires 15 after purchase. While getting the tire pucture fixed the mechanic told me there was a old puncture on the tire that was fixed but I told him that was not possible as the bike is brand new. He asked me to talk to the dealer and the dealer denied it.

After the puncture was fixed again within a month several more punctires happned due to low air pressure as the tire was not able to maintain the pressure. Finally got a tube inserted into the tire to maintain tire pressure. Since then the bike has been skidding badly during braking at avergae speeds of 35 to 40.

After spends 1000's of Rs on punctures and tubes and service, Now I'm in a situation where I have to shell out another 4000 Rs to get a new tire + it does not guarantee this tire is good as well.
My registration number is MH-03 BF 6724.
CH. No. ME121C081C2046418.
Engine No. 21C8046534.
Dealer: Kamala Yamaha, Chembur, Mumbai

Please contact me ASAP. My number is +[protected]. My email is [protected]@gmail.com

Basically I have been cheated by Yamaha by giving me a bike with a damaged tire in the first place. The dealer denies it, what could he do if the manufacturer himself has provided a damaged piece of product.

I will keep escalating this problem unless a solution is provided !!!, that is for sure.

Gautham..

I own yamaha Fazer REG no. KL 13 X 830 which i purchased from kannur.There has been a problem with its battery which still has warranty.Due to this problem, i havent been able to use my bike as i wanted.I am self employed.That means i need my ride any time of the day for my work.Also its even more difficult during night hours.I cant use my front lights.If i do so, then my bike suddenly turns off.When i contacted the service center , i was told that the new battery would take atleast 10 days.Thats just too long for me and i am very disappointed.My battery still has warranty , that means I am supposed to get a new one within a day or two.Your Urgent attention is required in this matter and I hope to hear from you soon.Thank you.

My contact details :
Royal haven apartment
opposite girls school
kannur, kerala

Mobile no - [protected]

I logged my Complaints to Yamaha customer care they said they will respond to me within 48 Hour but they never responded back. It is almost one week. The person with whom i was talking has denied to give me any complaint ID. I am very frustrated with Yamaha dealer and customer care. Given below is the detail of complaint i wrote to Yamaha but i did not get any response on this also.. Please help me in resolving this issue.
[protected][protected]
12 May 2012 -
I bought a Yamaha FZ-16 from JM motors in January 24. During delivery i found several malfunctions on the body of the Bike. Out of which minor one's have been corrected within one week. The Major were tilted front Number plate and deep scratch on right side panel of fuel tank. The sales man promised me to replace these two parts within one week of time frame. I visited on promised date but no actions have been taken. Again a date has been provided, I visited to the show room as per their dated but the parts were still not available. This unethical manner continued for several times. Now it is almost 4 month but no action have been taken yet. I am a service man and it is very difficult for me go to the service station on office timings. On investigation I found that part came from the company but they deliver it to new customer without thinking about existing complaints. Now the color of the panel has also started to deteriorate. If they replace one panel it will look odd in combination with others. I don’t know what to do finally I thought to write to Yamaha customer care to seek help. Now my second service is coming around 23rd May. Please help to resolve this issues by this time as a good customer oriented Japanese company. Thanks