| Address: Mumbai City, Maharashtra |
I am the current owner/user of a Yamaha FZS ( MH 01 AU 1683) bought from Kamala Yamaha in my father’s name in October 2010.
From the first service onwards Kamala Yamaha has not been treating me right. Petrol was drawn from my own vehicle for servicing.
On pointing it out to the parent company, the dealer and his servicing team started their step motherly treatment, which continued in one way or the other. Getting the vehicle serviced was getting difficult from one service to another and after the first rainy season of 2011, even after my specific requests the front and rear indicator lights switches, headlight switch and other issues were not which were running erratically were not attended to.
I complained to the parent company, when Mr. Sandip ( the area manager of Yamaha) thrashed out a settlement (between me and Kamala Yamaha workshop owner) and somehow got the issues addressed.
The partial treatment to me and my vehicle continued when sometime in November 2011 I encountered the problem of petrol leakage somewhere from the tank - carburetor assembly, a few days after I had got my vehicle serviced. I called up the service centre and spoke to the works manager Mr. Rakesh who assured me prompt attention if I were to get the vehicle at their workshop. I took my vehicle to the workshop at least three times to get the problem rectified but to no avail. I then pointed out that each time I give the vehicle for servicing it entails a lot of inconvenience - in the form of time, money and energy - me due to the fact that my residence (@ Peddar road) the workshop (@ lower Parel) and my office (@ Bhuleswar) cut across western and central Mumbai and form a triangular region.
I was told that I would have to change the “rusted” tank as the petrol supplied from petrol stations (in my case - I tanked up only @ Indian Oil Corporation), contained a lot of water and it had rusted the tank beyond use/repair. According to the works manager the rust was flowing with the petrol in the cock and blocking the petrol supply pipe and over-flowing it at other times.
Finally as before, I had to seek assistance from Mr. Sandip (Area representative of Yamaha), to get the problem analyzed and solved through a different service centre (somewhere @ J. J.). I was informed that some iron screw in the tank carburetor assembly had rusted and half of it had withered away resulting in the said petrol leakage, and that it had been set right. Till date I do not have the official version of the technical problem or its solution. As always I was orally informed that proper remedial steps have been taken to ensure that such service issues do not recur (with Kamala Yamaha).
On 02/04/2012 my bike was hit from behind in a hit and run incident at V. P. Road, Mumbai. I completed all the legal formalities and on 03/04/2012 I spoke to Mr. Sandip informing him about the accident. He informed me that he was in a hospital attending to the medical requirements of some of his relative, and he assured me that in a day or two when he was supposed to resume his duty, he would arrange a pickup of the bike (by a qualified mechanic) who would take a qualified decision on the condition of the bike, whether it was fit to be taken to the service station by starting or by towing (for both of which I was ready to bear the expenses), and in the meantime he would see which service center would be the most appropriate to get the bike refurbished ( as according to my previous experiences I was very reluctant to send my bike to Kamala Yamaha workshop). Mr. Sandip did not attend my calls till 09/04/2012, when it finally dawned on me that he was acting more on behalf of Kamala Yamaha than the parent company Yamaha itself and I e-mailed my complaint to Yamaha back office and I quote
“My bike MH 01 AU 1683 met with an accident on 02/04/2012. I got in touch with your representative Mr. Sandip on 03/04/2012 requesting him for a pickup of the bike. It seems Mr. Sandip is either tied up with some medical requirement of his family or is avoiding to attend to my request.
Considering the unprofessional attitude by your Kamala Yamaha workshop in the recent past I was anticipating his assistance for selecting an appropriate workshop to get my bike refurbished professionally.
I would appreciate your assistance and feedback.
Regards
Nilesh Gupta
[protected]”
The toll free number[protected] has always been & still is not available. I could finally speak to one Mr. Gaurav at Yamaha’s western region head office at Pune ( Tel no.[protected] and narrated him my plight. He assured me that he would speak to Mr. Sandip ASAP & get the matter resolved. There was no response from either Mr. Sandip or for that matter from anyone. Mr. Gaurav refused to reveal the identities of the Superiors of Mr. Sandip and also flatly refused any co-operation in providing me with the telephone numbers of Yamaha’s Head Office. I spoke to a customer service representative Mr. Chinna at Yamaha’s Customer Service Centre located at Gurgaon (Tel no.[protected], who assured me of prompt attention and informed me that he would escalate the matter and get it resolved.
On 10th or 11/04/2012 I spoke to Mr. Naresh a Yamaha associate at their Head Office[protected] and gave him the relevant details. He sympathized and assured me that he would talk to Mr. Sandip and set things right at the earliest.
On 12/04/2012 I spoke to another customer service associate Mr. Jaybharat at Yamaha’s Gurgaon location who informed me that the last complaint on record was the one I had sent the company about the petrol leaking from the tank.
As of today[protected].15 am) while I am writing this communication I have not received any communication from either of the Outlets, Service Centres or the Head Office.
Now, I am left with no option but to tap legal avenues available to me (at Yamaha’s costs & consequences), as this company doesn’t seem to subscribe to “customer service” or a” after sales service” after selling a vehicle. As also I feel the “unprofessional, disgraceful & junglee” attitude is not limited to its dealer Kamala Yamaha but is a part & parcel of the parent company.
Please do not hesitate to get in touch with me in case you have any other queries or need any additional information.
Regards
Nilesh Gupta.
Cell : [protected]
23 ‘ A’ Nalanda Co-op. H.S.Ltd.,
62, Peddar Road, Mumbai 400026. INDIA.
Aug 13, 2020
Complaint marked as Resolved 
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We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address ( if possible)
You can also register your complaint at our Toll free number[protected]