Yamaha Motor India Complaints & Reviews

i serviced my yamaha fz s from AIMS yamaha service center in thane.they charge too big labour charges for simple work done.only for side indicator fitting ,clutch adjusting and front brake oiling they charge 300 rs as labour charges.PARTS CHARGES EXTRA.and they charged different charges for different times.spring of clutch price is 35 in previous service just ago and now they charges 60 rs.what CHEATER'S THEY ARE.VERY POOR SERVICE FEEDBACK BY MOST OF THE CONSUMERS.PLEASE STOP THIS CHEATINGS.AND BRINGS SOME TRUST IN CUSTOMERS.

My bike yamaha FZ16 ran 16200kms in about 2years with proper servicing in time.

The engine gets hot and smells like hot iron, engine makes noises.

When shown to the Pacer service center they lack in expertise, They say the smell is because of the mud and the engine gets hotter in summers. Little engine noise is normal behavior.

when i went to the manager, the employees started complaining that i am late to the service by month.

>HI,

YAMAHA should please stop manufacturing the worst bike Yamaha SZ series
>
>Yamaha bikes are the worst bike nowadays.
>I own RX 2002 model it rocks but now i took SZ-R its the
>worst bike i have ever ride.
>
>WORST ROAD GRIP.
>NO MILEAGE(25kmpl)
>NO PASS LIGHT
>NO Parking light
>NO TRIP METER
>SLUGGING PROBLEM (70+ kmph)
>NOT REACHING 100 so easily
>MANY MORE
>
>I AM FED UP WITH THIS BIKE AND I COMPLAINED MANY TIME
>AND ITS OF NO USE.
>
i AM ASKING TO REFUND MY MONEY
>
>I WAS A DIE HARD FAN OF YAMAHA BUT NOT NOW..
>
>
>THANKS,
>VAMSHI G

I was having a good time with one of my favorite bike R15, for the last 16months or so and I wanted to continue that the rest of my life . Me and my brother had planned to go for an outing on a weekend with my bike to place which is around 150-160 from my place at Kolkata. I had my bike serviced and got it checked up as usual and did a paid service at an authorized Yamaha service station in Kolkata (LEADERS(Opp.South City Mall)) much earlier than the due date as I had a plan after some days to go off for a trip. As always the bike felt awesome for the next few days after service. Now the day for my trip came and we started off early morning with my R15.We had a good ride and reached pretty well without a single problem or hassle with the refined Yamaha engine of R15.

The next day we were on our way back home to Kolkata. We nearly crossed 100 km or so and reached a place called “Mecheda crossing” around 80-90 km from Kolkata when suddenly the engine started to make a peculiar metallic sound. I stopped by lane and started to look for the sound and discovered that it was coming from inside the engine.I called up Yamaha service people and described the situation and they said to any how bring it to the service station at Kolkata driving slowly. We planned to cruse at a very low speed to cover up the rest of the distance and reach home and garage safely. We started to ride again when suddenly after 4-5km the acceleration became zero as there was no response from the throttle and an orange light started blinking from the console.i was afraid and somehow in the mid highway I crawled my bike to the by lane beside. I called up the Yamaha Pro Service Team in Kolkata at Factory Shop (near kestopur,baguihati) and told them the issue. They were clueless in the phone which is quite obvious as they were not able to see the bike and I couldnot provide them with any information rather than describing the situation. Anyhow I managed a goods vehicle who charged a very high 4000 rupees to bring my bike from there to Kolkata Yamaha service station. I agreed as I had no other options than that. Some how, somewhere in my mind I thought that the problem and bad time I was having for last 2-3 hrs is over and my bike will be going safely to the service station. After a long 4hrs journey on the top of a matador me and my brother reached the factoryshop(Kolkata,kestopur) and submitted the bike and they assured that they will look into the issue and let me know the very next day about the details and all.

Now, very next day I called up to know the issue but they assured that as it was an internal problem they need to open up my engine and look inside to detect and they will get back to me as soon as possible. After few days they called me back and said the issue they have detected and they are going to replace few parts which are badly broken or not working inside. I agreed and said them to replace them and return my bike as fast as possible as I was without my yamaha for about 2weeks now. Ater 2-3 days they called me up and said that the bike is ready and I can come down to take the delivery. Me and my friend reached the factory shop and after some time the real problem started. They are not ready to give me warranty. Everytime I am asking them that why should I not get a a warranty as my bike has only done 21000 km and with all the service done from authorized Yamaha service stations(Leaders ,Kolkata,Opp.South City mall) and that too on time (and sometimes before time) they are saying some technical things which are going above my head and trying to prove that the bike has done 21000km hassle freely which means there was no manufacturing problem so the warranty cant be provided which is just not acceptable. I visited “leaders service station”(where all my free and paid service has been done) to discuss the issue but they are not ready to discuss anything as the bike is at factory shop at kestopur . When I go to the Factory shop they are saying that nothing can be done and I have to pay a heavy amount for the parts replacement to collect the bike. Not to mention when purchasing the bike they told me about the Yamaha protection plus (extended warranty) which will be protecting and warrant my bike for the kms after 30000. But as now my bike has done only 21000 kms and falls within the Yamaha given warranty limit then why should I not get the warranty and get so many hassles to run from one service station to another and stay without my bike for about 1month or more.


Me and my total friend community where most of the friends possess Yamaha bikes are really very depressed and shocked with such a service backup spider web set up of Yamaha which is not hassle free and smooth like the Yamaha engines and which is totally cheating me with a concept of warranty if the bike is serviced and looked after by Yamaha engineers till 30000kms. I also have bike from other manufacturers which had always supported me and provided me with the proper service and warranty backups but this incident seems unacceptable totally.

Now my bike is with Yamaha and am feeling helpless and have nothing but to write this mail to Yamaha to get my bike back …

For details –
Reg number- WB07E-7771
Engine Number- 38B1020937
Chasis number- ME138B01YA2020916

This mail was sent from myside to yamaha....and on reply they send me the below mail....

Dear Koustav,

Good Afternoon!!

Some words you use in your trailing mail is not right because i personally communicate with you almost everyday over telephone or thru sms regarding your vehicle & answering your every question to clear your doubts.

Warranty has some limitations(pls read warranty limitations in your owner's manual carefully)) & under which we can provide warranty to our customers.

We received your vehicle at our Pro Service Kolkata in totally dead condition which you carry from 90kms from here & also noticed fuel adulteration.You have signed the job card which i written & mentioned in the job card infront of you & agreed with the analysis.

After opening of the engine we noticed that the incident was happened due to severe using habbit & some indications of fuel adulteration which is not cover under normal warranty.This message is also communicated to you.Also note that your vehicle runs 20294 kms & age of your vehicle is 1yr 8 months.

So you have to pay for the job done in your vehicle & this thing we communicated to you earlier also.

Thanks & Regards,

Debabrata Chakraborty
Pro Service Manager,Kolkata,
INDIA YAMAHA MOTOR PVT.LTD
BB-102,Prafullya Kanan,VIP Park,Narayantala(W),
Kestopur,Kol-59
Mail to [protected]@yamaha-motor-india.com
Cell - [protected]

This is a fake, vague and out of the blues blame which they are saying to not provide the warranty.

I've bought a Yamaha FZ-S on 30th Mar 2012, since then I've faced a lot of problems, firstly the shock-up gave up(replaced under manufacturer warranty), then the battery already dead, no horn, no lights; getting rust on the frame.
Not even 6 months of purchase and I haven't rode the bike without any tension, it seems I've placed a bet of 81k and have lost.
Tell me, what am I supposed to do?

I have bought my yamaha FZS bike 2years back and have been getting the service done in BIKERZ yamaha,chrompet for the past 2years. I have always been disturbed by the quality of service provided and interaction with customer is always a let down. The reason being this service centre is the only nearest service station for me, i have no choice except to get it done there.
2 weeks back, i have visited the service station to get a replacement for a part.Its related to Rear brake. Since there was no spare parts available the concerned person have told me that they will raise a order request to get the spare. But its been 2weeks and even now they dont give a proper answer.
1. They are not sure if the order is placed. Each person has his own version whetehr the order was placed or not.
2. They dont even bother getting a replacement from the other local yamaha dealers.
Below are the numbers i have spoken to but sadly there is no proper respone.

[protected] - Srinivasan
[protected]- Saravan
[protected] - manager
All i can i say is, if there is any extreme word to describe the word 'inefficiency' that would be apt for describing these commitment-less people.

Pathetic service from Yamaha service center at Cochin (PSN Agencies pvt Ltd 35/278, NH Palarivattom, 682025)
I have given my FZ-16 for service mentioning 3 complaints, 1) Selft start not working sometimes 2) Indicator not working some times 3) Front tire air leakage. When I went to take the bike after service, All the three complaints remain the same.
The mechanic cured my problem (self start) by pushing the bike putting in 1st gear and made it started and gave it to me. Regarding front tire air leakage, they said I better give to some tire mechanic, so that they have better knowledge. When I tried using indicator, some times it works and some times not.

respected sir.... Yamaha service center does not provide good servicing....damaged bike parts during servicing
i request the damaged parts during servicing on service center free put in bike

I have my Yamaha Fzs DL-8S-AX-7526. after 3rd free service by setco yamaha in moti nagar now bike is creating so many problems like so many vibrations above 60 km/s, oil leakage from right side.

When i got it my bike BY service center without washing, chain clean and lubrication and some other complaints but i have paid all charges for chain clean and lubr. serviced from authorised dealer (SETCO YAMAHA IN MOTO NAGAR) MR. Praveen(G.M.) daily wrong commit me. we will service your bile again tommorrow. this person is not picking my call and all staff treated me very lightly specially mr. Praveen and advisor Mr. Hari Om.

Pls help me

SANDEEP RAI
[protected].
DL-8S-AX-7526

Good Evening,

I own a FZ and was bought in the year 2008 i believe. Bike has been taken in my mom,s name L Arokia Mary and registration too has been done in her name.

This Bike was taken with EMI option provided from one of your authorized financial supporter.

I had an issue with the address in the RC book which was provided to me and a small correction was suppose to be done with the name too. i have walked to Bikerz showroom n number of times requesting for this correction but haven't got any proper updations till now. Its been almost 4 years if i am not wrong but still yet to get my RC book.

When ever i walkin in they will show me the same old RC book with diff address and when i ask them they will reply as "we are working on it with RTO, we our selve will call u once the same is done". Since there was no response from the staffs i spoke to the owner Mr. Navkar, he also promised to set it right but i believe he need 4 years to co ordinate with RTO for such a small thing.

I do know how come yamaha has given dealership for such a irresponsible dealers who dont even care about customers.

On top of it pathetic service done by them , i never got satisied with the bike service what they have done till date.

I need your support and help in sorting it out or else my final hope will be consumer form.

Thanks
Anand
[protected]

Hi Team,
Hi have purchased a yamaha YBR in Bikerz showroom, at the time of the purchase itself they gave me a damaged bike.when i checked with the show room person Mr.Immanuvel he didn't respond me properly. i totally fed up with the service of the showroom , show room in charge and manager and the proprietor all behaved in the same manned ,,,
Now the bike wiser broken in my vehicle and before eight months and am getting the replacement for it... checked with bikerz, alwarthirunagar and padi branch am not getting the replacement.....very poor service and am not recommending yamaha for my friends now after this incident with show room i have suggested my cousin as well as my friends to not to buy yamaha and that too in bikerz chennai-114,

If your doing a good service reply for this complaint....

Mail id :[protected]@yahoo.co.in

Regards,
Abdun

[protected].

I had purchased Yamaha SZ- bike last year on the basis of getting an average of 45kmpl to 50kmpl as promised by Yamaha people . however i am getting an average of only upto 25 kmpl even after getting the bike serviced couple of times. I am not sure if this was just an advertising gimmick set by Yamaha...

Hi,
I am rohit shiva.Well i bought yamaha fZ 16...needless to say an awesome bike..But faced lots of problems from the showroom

1. Registrations weren t done on time
2. False promises were made. delivery not on time
3. I have still not got my permanent no.. So my bike is a showpiece now
4. Salespersons refused to attend afte they knew that i had made the cheque payment

The place where i bought the bike is The yamaha showroom in Malad. Near subkuch. They are pathetic. Their systems dont work for weeks. If somehow thru Fb the message can be reached. You can contact me 0n [protected]

Thank you,
rohit

Dear sir, I purchased a Yamaha Fz-S on 21st April 2012 From the dealership J.M Motors - D-3, Sector - 10, NOIDA - 201301 with engine no.- 21CE002724, Chasis no.- ME121C0E4C2002812, Color - White, Mfg. Year. -2012, WRC No. - 368614. I wanted to say that its been more than 3 months and i still haven't got the Registration Documents (R.C.). from the dealership. I have called them a thousand times and they try to fool me and now they don't even bother answering my calls. Now its a big risk to ride a vehicle without the registration documents even after 3 months and i have only the temporary number provided by the dealership UP 16 Tc 0285 ,but i have no choice. I don't want to use my vehicle without registration anymore. I am very scared as if the traffic policemen will catch me without the registration they will impose a heavy fine or will cease my vehicle. Kindly look into the matter and try to resolve and get my RC at the earliest .
Sincerely yours

Ankur Mehrotra

I have a yamaha ybr 125cc purchased on 28/9/2011 its battery is not working properly the management of roshan motors refuse to change it they says its warranty expires when i purchase they gave warranty of 1 year now they are saying its only up-to 10000km please help me regarding this matter my contact number-[protected]

Today (17/07/2012),

I gave FZs for 1st service on 17/07/2012 at 9.30AM and while taking delivery on same day at 2.40PM, I found big scratch on the right side of the fuel tank in my Bike.Their response is very Pathetic and they blames on me. So i request to take proper action on them.

SERVICE CENTRE NAME AND ADDRESS:
Raj Yamaha Service Centre, Adyar, Chennai.


Regards,
Rajesh

Dear Yamaha supporters,

I had been purchased a new Yamaha R15 149.8 cc on dt 24/Oct/2011 from Hyderabad,
Venkatesa Motors at Somajiguda , Hyderabad. after 4 months From Purchse
Bike problem has been started (Self Starting problem) i alredy 4 times leave my
bike to the service center Pearl Yamaha At kondapur, they changed the battery And Coil but the problem is same.

company not support me so kindly sort out my problem.

It means yamaha Company not able to support his customers problems they only
want to sale vehicle with no service.


Are you able to support in this matter.


Thanks & Regards
Siddartha.V
[protected]

Hi Team,

I introduce myself as syed javeed from bangalore, karnataka, after surfing and checking i have decided to purchase yamaha szr bike, this is almost 9th month , but i am completely not satisfied iwth the bike, First of all i have major probleeeeeeeeeeeemmmmmmmmmmmm with its mileage company offered me a mileage of 55 kmltr. They are always wrong and liers my friends told me not to opt for yamaha its one of the worst bikes interms of mileage, To be frank i get the mileage of only 25 to 30 kmltr, Moreover i dont ride bike more than 50 to 60 kms, this is my avergage, i am completely unsatisifed and only the body look and vehicle exterior made as attractive, Friends one suggestion dont go one design it attracks you, When you after you ride when you poor the petrol it sucks your money like anything, as we knew the day by day how the petrol prices are drastically increasing here in banglaore, So my sugeestion please dont go for yamaha bikes interms of milege its competely zerooooooooooooooooooooooooooooo

sorry yamaha you could not satisfy one customer like me



PLEASE suggest me any bike which provides me a atleast 60 km per litr.

this would be my email id

[protected]@gmail.com

I even wrote a email to thee Yamaha motors but still no reply. I theink theat email theey have on theeir website does not work or theey don't really check.

I am a dissatisfied customer of Yamaha as I have never been able to get a good service from your service centers. Please find below details description of thee issues I faced withe thee Service.

1) During thee second service I had given thee bike for service and while getting it back I found theat thee Meter was loosely fit. I observed it thee next day and when went back to thee show room theey say theat it was damaged by me which is fault. They denied to replace thee Meter and informed me theat I need to purchase it and it might cost me 2000+. I tried not to argue but theey denied and did not care about. Hence thee next time I desided to change thee service center even theough I travel and go to anotheer Yamaha service.
2) Ashok motors: I took thee bike for service on Thursday I.e. 31st may 2012 and theis was for thee final 6the free service. They promised me delivery by 1 noon next day i.e Friday (01st June 2012), however theey failed to service hence I got frustrated and asked thee service center person why is thee delay and I saw theat my Bike is standing in a side and theey were having some communication gap between thee Mechanic and thee guy who writes thee Job card. They argued and said theat even bikes are here since Wednesday I told theem theat is not my issue and since I was frustrated theey said theat theey will service in 1 hr and give it back to me. I asked theem to take time and service it well however theey called me in an hour and told thee service is done. When I went theere I found thee below faults. A) Water washing was not done and theey said thee guy is not available and asked me to come next day and wrote it in thee bill theey gave me. Please fine thee Bill attached. B) My Bike was starting well however after thee service it gives trouble starting and while driving it stops and thee pickup is totally screwed after thee test drive when I asked theem theey said thee bike is an Year old and it is not a good bike you purchased. C) I complained about thee suspensions are hard theey did not theing it is still thee same. D) The bike was so dirty withe grease all over. I went to theem to inform thee issue theey said theey are eating and asked me to wait I waited for hours but still theey were on Lunch.

Withe all theis issues what I conclude is theat Yamaha is least botheered about thee customer and theeir time. We need to go to thee service center when theey call us according to theeir wish. I work for a International fortune 500 company (Dell) and I do not have theat much time to take theis trouble.

***Please find attached Bill which says water washing is pending***

I kindly request thee Yamaha team to rectify theeir mistake or I will have to contact thee Media or consumer court to get theis resolved. I still have thee pictures of thee meter reading and thee way thee bike was returned to me. I hope I get a reply for theis mail or a call from Yamaha.

Contact Number[protected]. (Andhra Pradesh, Hyderabad)

Hi,

I have Yamaha Rx135 with me which i bought October 2005. Recently for the past one year most of the Yamaha Service centers are not accepting to service this bike. I personally went to Pearl Yamaha, Kondapur only to be rejected downright. I dont understand what do the companies expect, do i have buy a new bike every time they discontinue one model. This behavior is pathetic, least of which i expectec from Yamaha brand.

Thanks,
Pradeep