Yamaha Motor India Complaints & Reviews

I book Yamaha FZ - S Special edition from Naman Auto sales(Panvel). From last 2 months i waiting for the same but now problem is that the RTO (Panvel) required Approval letter from YAHAMA for registration of Special Edition FZ - S. pls, do the needful, & reply. Contact No. [protected].

I bought this bike during the month of june...one the very first day of purchase huge amount of smoke started coming out of the bike's engine...some how i took it back to the showroom and they said tht it was a corporator problem and replaced it. Every thing was fine aftr tht except tht my bike was not going past 65 km/hr speed...gave it for servicing day before yesterday for the second time( during the first service they asked me to drive it for 1000 kms then max speed will increase) and speed problem was solved(problem being low rpm). Very next day i have the smoke coming out from the bike engine again...called up showroom guys...all they say is engine might have polish applied on it and thts the reason for smoke...The showroom guys say that this happened because i don't how how to drive the bike...!!! Is it the way the customers are handled..???? I am taking the bike to showroom tomorrow...hope it gets resolved... Still any one knows wat might be the reason..?

While riding automatically my FZS engine stop working.So i go to near service center by taking auto on November 9, 2013 . After check 3 to 4 hours they told as fuse problem.so they change the fuse and to extra work for charging purpose.

12.11.2013 that day same problem.So again i go to same service center. This time they told as Starter coil assembly(part no: 21CH141000) is problem so need to change. i also permit to change. they ask 3 days for order component because this component not in store all over coimbatore . After 3 days also they not response.so i directly go to center. they ask one more 3 days .because its not having stock in Bangalore also. i don't know they told as true or wrong. But that stock manager also not response properly. they just coolly told come after 3 days. (Adithya yamaha, ramanathapuram, coimbatore)

Still i am searching for this component. I don't know when i am going to ride this bike. I'm very much hurt like this stupid complaint and irresponsible service.

I Have complain about my Milage of YAMAHA YBR, & one call came from company and told me that in 48 hours call came from your show room. but there is no any call, no any reply, what I understand, You are ignoring customer complain or unable to solve problem? we have always reply from Reliable motors that next month your problem will solve, but NEVER it happen, now we have give complain to you then also no any reply. What I understand?

Dear Yamaha Motor India The carburetor of my Yamaha FZ-16, has worn out and my bike stops frequently, (my bike is 5 years old). I have been constantly following up with 2 of your service stations (Excellent yamaha-andheri and Kamla Yamaha-Borivali). I have also paid an advance amount for the same at Excellent Yamaha, but even after 3 months, I have been told, that the part is not yet available. Request you to pls take note of this and take necessary actions at the earliest. In my 5 years association with yamaha, this is the 1st instance where i am not at all happy with the kind of service delivered to me. Writing to you with the expectation of a speedy resolution. Rgds Melbourne Trinidade

I Ramakrishna Rao Palla had purchased my FZ-S bike on[protected] at Rajahmundry (Coastal Auto Plaza). For the past all my services given in showroom in Hyderabad i am facing problem with (1) Low mileage (2) low pickup (3) self start, and i have not been rectified the problem till yet. The problem persists and the Mechanic/Supervisor of ( Venkatesha motors, Erragadda, Hyderabad ) saying that i have to change the CARBURETOR. But they are insisting to change as they notified to change the carburetor, at the place of purchase i.e rajahmundry. As i could not go to my native as per job. i again showed at Ashoka motors at Uppal, Hyderabad. they told me that no need to change CARBURETOR and they serviced it at their best after telling the problems i faced at Venkatesha motors, Erragadda, Hyderabad. But the problem persists as it is. As of now for the past 10 months i am staying in Hyderabad on my job, can u suggest me what action should i have to take as i am facing lot of problems as i could not go to the place where i have purchase. I just wanted to know is it mandatory that where i purchase the vehichle should i need to go to that place to replace it. I am waiting for your response ASAP and am helpless regarding my job issues. User name : Ramakrishna Rao Palla Mobile number : [protected] Email id : [protected]@gmail.com Chassis number : ME121C0E8C2034151 Concerned dealership : Venkatesha motors, Erragadda & Ashoka motors, Uppal Retail date : [protected] Address ( if possible) : D.no 8-3-167/A/7/6, opp to amulya beauty parlour, Laxmi nagar 4th lane, kalyan nagar, Hyderabad-500038

i am in monday insial payment in 40000 paid in show room thn finance formlity to good .. thn sales exataive commitment in friday evening to delivery to talk on sales exative. they are yesterday to evening in 3 to 4hour waiting in show room they not delivery in bike .. talk in sales exative you finance waiting to talk i m mind accepet they are return to money i nm not satiespaid help me... sales exat name;moitheen mobile number;[protected]

hi,

The YAMAHA FZ16 BIKE BACK TYRE quality so poor, I brought this one at 2010, and after 3 yr i replace 3 tyre, and now the product not available in market . so, now this is useless.If company not able to provide parts then why they launch it or continue sell in market.

This complain was running from 2012, but the yamaha guy say that this is bike fault . if know its fault then why till u r not rectify it.

I really had very bad experience with YAMAHA. i will never suggest my frnd to buy this thing never.

Regard’s
Arijit

Hi, I have recently gave my FZ 2011 model bike for service at Yamaha serivice centre, ToliChowki in Hyderabad. There is no such proper service procedure over there and they will always remain any defect after service. I have given my bike for engine oil change, shock obserber issue, Chain spray & wheel alignment issue. Their service results are, 1. Changed the engine oil. But i found the oil leakage and gave them again for service. Before that i didnt get that issue. 2. Nothing has done for the shock obserber issue. They simply said, we have adjusted the Cap. Till now i dont understand, which cap they have done. 3. I have done my recent 2 services over there. But they were keep saying once alignment issue. They did nt even try to take the ride to check what is the actual problem if there is no alignment issue. 4. I have visited them for Neutral switch for almost 20 times. All the times they keep saying, no stock. Even the saree guard i was able to get after 2 weeks. I dont understand that how come they dont have any spare parts & proper service engineers. They always keep saying to come after 2 days for anything. I have never seen any supervisor/manager over there to handle the escalations. Because of this, I have tried at another service centre located in Mehdipatnam and they are even worst. Both the places are best for only water service. Pathetic experience.

I had Yamaha-SZX, purchased in November 2010. I gave it normal servicing (no major service was required at all) at Samrat Motors, Ghaziabad. They serviced the bike and delivered my bike on same date. Next day, when I started my bike but it didn't started. Later on I took it to their service center and they told me up to leave the bike for the check up. After 3-4 hours they called me up that its wiring has to be changed, it has been damaged and told me it will cost around to Rs.1200.00. I said YES to them. But when I go for the delivery of my serviced bike, they asked me for Rs. 3200.00 and told me that one more part has been changed. When I asked why it has been changed they have no answer for that. They are trying to fool me up. From other YAMAHA mechanic I came to know that part was deteriorated by the Yamaha Mechanic who was servicing the same. Wy should I pay for that? Evenly my Bike was working properly before the service. It might be the engineer's fault for which the wiring has to be changed. Need prompt action. Thanks & regards, Harshit Garg [protected]

I bought my new bike Yamaha FZ, just 2month before. From starting it was giving 15-16 Km/L in city. After one month at the time of servicing, i complained about the same and the told we have done the servicing, it will must show 35-40Km/L. But Still it is giving the same millage of 15-16 km/L. Than again i went to same Yamaha service station and they did some tuning adjustment and told now you will definitely get good millage. But the millage is not improving at all..Its giving the same 15-16 Km/L. Kindly suggest , what to do next.. Its really embarrassing me. Name - Debasisha Choudhury Ph No- [protected]

I have purchased SZR bike from your one of the sub dealer. But it is under maintenance, some time fuse is not working, I have changed the fuse for four times during one year. Now all the circuits are not working, like, speedometer, fuel gauge in mess it means, after feeling 2 ltr petrol it shows tank full. How it is possible. Now how can I get this things done free of cost. Please guide Thanks Shriram Kulkarni [protected]

I bought a Yamaha ss125 on Sep 2012. And from the date of purchase i bring it for the service in every intervals without any fail to the authorized dealer/service cente in Amritsar. But from the last 7-8 months its engine is producing noise. Even after booking the complaints in written 3-4 times they are not interested to rectify the problem. Even checked by their Engineer from Delhi and committed that there is definitely a problem, the local Yamaha dealer is not interested to solve the problem. Please let me know what should I do and where I have to go from now. I suffered a lot of metal strain due to their irresponsible behavior. I am waiting for your response. The dealer's name and address is as follows: KARAN YAMAHA M/S KARAN YAMAHA;GALI NO.-3;AZAD NAGAR;MANMEET PALACE;G T ROAD;PUTLIGHAR;AMRITSAR-143001;PB Contact nos.[protected], [protected]

I bought a Yamaha R15 v 2.0 in late january of this year.The bike was promised to give a performance of atleast 16 bhp @ 7500 rpm.But my bike is not giving a standard performance as promised by the company. I have informed about this to the dealer as well as to the company website but no action has taken so far.Please do help me in this situation.

Dear sir, My name is P.Davood Khan,and i have bought Yamaha Fazer on October 2011. And from the date of purchase i bring for the service in every intervals without any fail to your Showroom at Rajahmundry. For every service i am giving my problems which i faced while im driving, and they have charged for it. But the complaint which i described is comes again with in the short term from the date of previous service .For example a sound coming from the front wheel when it is in running, and when i raised this complaint they changed the front wheel bearings, and with in a short period from the replace of bearing the sound starts again. So i given bike for service again and they said that sound will occur if any dust particle goes,and i asked that so why you people changed my previous bearings and charged for that.And i didn't got a proper answer from that servicing guys for my question.And i stopped raising that problem on that day and managing by filling that area with some oil,even now also i am getting that sound problem nearly from 8months. Coming to the other problem battery complaint My battery stops working just after completion of warranty period i.e., nearly 15 days after the warranty period. I took my bike servicing on the next day for this complaint and your company people given me reply as that "your warranty was exceed before 15 days so this does not cover under warranty", So i asked for some other mechanic for battery replacement at outside the showroom and they seen the present battery condition that it was never cleaned and never kept some anti rust liquid on that terminals when given for the servicing. So for this reason the batter life was decreased and it is now in the condition to replace the battery. They people are not doing the service properly even i pay for it. And coming to the other problem the Tyre of my vehicle, i didn't get it for 1 years also and the Tyre was getting damaged one portion of the Tyre. And i asked this question for your company service people and i got the answer as " All the fazer Tyres are like this only, they are getting damaged in one portion and finally burst one day.So you have to change the Tyre immediately and it cost about Rs.3500/- So i don't want to blame that guys about the Tyre because it depends on the bike running. Please properly maintain the quality factor and please engage the proper efficient guys in servicing stations. I have to bring this complaints to you as before only but i didn't think about this complaint form in online.If you do not believe me, i will send you a soft copy of my servicing records if you revert for this mail.I think that you will take the necessary action regarding my complaints. Thanks & Regards, P.Davood Khan, C&I Engineer, PESPL 110CCPP, Ph. 91 [protected]

sir i have purchased new Yamaha RAY on the date 14/052013 at palani branch(Rohit motors). still they are not registered my vehicle. they are not respond me also. without number i will drives my vehicle occurs so many problem..so pls take the action immediately..and give solution for me

sir i purchased an yamaha ray from palathra showroom,changanacherry, kottayam. at 26/05/2013. At the time of second service i inform them that the indicators are not working but they are not willing to repair it.I tried to contact them too many times to solve the problem. My vehicle reg. nom is KL-33 E -3279.

I Purchased Yamaha FZS on 03/06/13 from Pearl Yamaha ,Y junction Kukatpally. Frame No : ME121C0H3D2005901 EngineNO :21CH005966 REGNO: AP 28CK1862. Its been 2and half months and around 2500Kmts , my bike clutch cable got cut . My concern is what kind of quality clutch cables Yamaha is providing ??? Am quiet disappointed and literally shocked when this happened at 2500Kmts !!! Am not bothered about the money which i had spent for the new one but the quality which Yamaha is providing. I would like to escalate this issue to the top management.

Orion Motors, Hosur Road is pathetic in servicing vehicles. I had given the vehicle FZ16 for general servicing and gear and handle issue on 12th Aug 2013 and they had not done a proper job/even looked at the gear and handle issue and gave the vehicle delivery on 14th Aug 2013. It took them two days for them to service the vehicle without even taking what the customer has asked to check. now i have ended up having the bike as it was before except for a gear oil and engine oil change and few adjustments in brake and clutch.
More importantly, they haven't given me a service bill and asked me to collect it on 16th Aug 2013.

Manager- Sethuram and Nagendra are pathetic and use bad words/create a scene in front of customer when customer expresses his grievances.
My job card number for vehicle service - 63045
Their customer Service Grievances number - [protected]/8 is picked up by some cab driver and they have placed this board at the reception. This shows how pathetic their service is....

Yamaha India is going to lose customers if they don't take strict actions against their dealers.

Venkatesh J

I have purchased Yamaha YHT-196 and it was working fine for 1 week and then problem started with receiver.When you power ON the receiver it turns ON and then immediately turns OFF. Below are the product details and Problem described in steps wise, Please Help.


Model no: HTR-2064.
Serial no: T462982VX.

Problem:

22nd Jul, 2013 : Purchased at Hyper City, Inorbit Mall, Hyderabad.

25th Jul, 2013 : Installed and worked fine for 1 week.

31st Jul, 2013 : While watching movie it turned OFF automatically and when i turn it ON , it started Playing.

01st Aug, 2013 : It automatically turned OFF again after running it for 20 min and when i try to turn it ON, it turns ON and immediately turns OFF. I contacted service person who installed my system and he asked me to bring receiver to service center.

02nd Aug, 2013 : Took receiver to Service center and he repaired it. When i started using it , after 30 min it again turned OFF automatically and when i try to turn it ON ,it turns ON and goes OFF immediately. I contacted service person again ,he asked to bring receiver again.

03rd Aug, 2013 : Took receiver to Service center again and he repaired it. When i started using it , this time it only worked for 10-20 min and it again turned OFF automatically and when i try to turn it ON ,it turns ON and goes OFF immediately. Again i contacted service person, he asked to bring receiver again.

05th Aug, 2013 : I contacted Yamaha with contact no. i got from internet ,he gave me a mail id( [protected]@gmx.yamaha.com) and i wrote him mail what happened from day 1 he just gave replay to use stablizer and i wrote him replay saying i am already using stablizer with rating suggested by service center person and i didnt got any replay till now. On the same day i again called the number which i got from internet and he told that he will ask service departmant people to call me and when they called me i gave him my details and service center person called me after 20min saying that he will come and check the system on 8th Aug.

08th Aug, 2013 : When i called service center person he said, he is on leave and tommorrow he will come.

09th Aug, 2013 : Service center person came and saw for 10min and asked us to bring complete system to store so that they can check and he leaved.

10th Aug, 2013 : I Went and gave complete system to service center.

from 10th Aug to today : When ever i call service center person about my product status , he says that he kept mail to yamaha they need to replay us untill then they cannot do anything.