Yamaha Motor India Complaints & Reviews

I have purchased YAMAHA-SZR (KA09-EU1955) on[protected]. From the date of purchase I got serviced 6 times at ARJUN MOTORS, Mysore, but they are giving Very Poor Service. I have also mailed to Yamaha Company regarding this Problem. But there is no use of Complaint. Company also tells, Person from Authorised Service Center will call you and Attend the problem & I went somany times to service center with my vehicle after getting service to my Vehicle. But small Problems is still in my Vehicle.

I am complaining that, ARJUN MOTORS, MYSORE who is authorised Service Center for Yamaha Bikes @ Mysore is giving poor service to Vehicles & YAMAHA COMPANY also not responding regarding my mail.

Thanking you,

MANJUNATH.R
Mob. : [protected]
email : [protected]@gmail.com

Hi Friends,

A small story....rather a true one.

I work for a software firm in Chennai. I was having some problems with my Yamaha bike, so I gave it for servicing to Paras Yamaha. The person who attended me behaved very politely. He inquired about the bike issues, took a test ride and then assured me that all issues are minor and will be fixed, but it will take 2 days. I agreed to that as I love my bike too much.
On the day of delivery, I went to Paras and inquired about the person who attended me last time. He came after a few moment. By that time I have already paid my bills. My bike was ready. Suddenly that person asked for a test drive and asked me to sit on the pillion. I was happy as I was able to ride my bike again. Suddenly he stopped the bike outside the service center premises and asked for a tip. I never knew that a tip can be so expensive - it was one thousand rupees(Rs.1000). I asked him the reason. And he blabbered that if he would not have helped me then the bill would have been 3 times what I paid. I told him that he can't charge me like this. He sternly told me that not a penny less than 1000. He was having my bike with him, and not ready to hand it over. I clearly sensed a sting in his words. I took out my purse. He took whatever was there in my purse(around 300 bucks). I was really shocked that how can a person working for such a brand behave like this. I really felt pity rather that getting angry.

My opinion is that, I think Paras Yamaha is not paying their employees efficiently. It is not only stampeding Paras Yamaha but the brand YAMAHA too. Yamaha Motors please choose your dealers wisely.

Thanks.

In 2010 I bought new Yamaha FZ bike .Within 4 months the clutch plate got burn and I had to replace .Within 3 months again same problem repeated.
again I changed the clutch plate .Within 1 year I changed my clutch plate total 6 times .Each time it costed me Rs 2500 to 3000 .(replacing the part + service charge)
totally I lost Rs 16,0000 within a year .I have kept 5 bill receipts from the authorized Yamaha service center. The mechanic in the work shop told me clutch plate is burning because of defective engine.I sent mail to yamakha back office regarding the issue but no response from them.I wanted to take the yamaha to court but being a software engineer I hardly get any time to go behind all this.After a year I stopped using that bike because for every one and half month I had to replace clutch plate. Bike is lying in my house back yard.I never had clutch plate issue in my previous bike suzuki samurai and in my new bike Royal Enfield. Usually bike company place the blame on riders for clutch plate burning .I was handling my bike carefully still clutch plate used to burn.Totally I have lost around 1,00,000 (bike money + 160000)

Myself Yashas, I own a Yamaha R15 V2.0. I am very disappointed by the way I am being treated when I take my bike for service. I am asked to be present along with my bike at sharp 0930hrs if I want my bike to be serviced and they don't take into consideration the tasks I am tied up with. It is the duty to of them to service my bike under any circumstances. They can't ask me to come at the time they are comfortable with. I don't see Yamaha being a trusted brand providing a good after sales service. I also want to mention that I visited the service station thrice including today. Do they think I don't have any better work? They say there isn't enough space to park the vehicle which is none of my problem. Earlier they provided good service as the number o[censored]nits sold was sale maybe and as the units sold has increased they need to increase the plant of service station to cope up with the demand for the product. Never expected this from such an international brand.

Sir,
I m purchase yamaha szr bike date of 7.6.12 from aims yamaha thane.
I m facing more problems to this bike and did complaints many time yamaha service center
But not solve my problem.i m also do complaint in ur Yamaha. customercare by phone ur representative
Given complaint no. Is IC02090b6r.7
But no solution at all. U tell me what I do.
My mobile no. Is [protected] and my name is ganesh onkar patil
My email id is [protected]@gmail.com
Sir I requested to u please solve the my problem otherwise I will go to another option

There was some issue in disk break and I have gone to service center 5 times and they have charged me a lot every time to change something. Now the problem is not resolved and I m just fed up with the services of you guys.Please let me know what should I do except to go to consumer court?

i have baught a yamaha bike in month of may fron delhi. but i live in panipat. Here the dealer of yamaha company is sunrise automobile (india yamaha motor(p) LTD. they do not accept my free services. and my bike milege is not normal. this gives the milege of 32-35. but normally yamaha sz-r give the milege of 40 or above. plz solve my problem as soon as possible.

i m purchasing yamaha fzs from utkal automotive pvt. ltd. this company was not give me servicing book due to some problem. the new yamaha showroom garuda motors cannt be servicing my bike. they was told me first you get mail from yamaha motor india pvt. ltd. head office,then i was servicing your bike. so plzz send me mail for this complaint. YOUR NEW CUSTOMER (LAXMIKANT SHARMA)

Sir,

I ( RACHAMALLA SATYAVATHI) had purached YAMAHA FZ bearing vehicle no: AP31BP4550 through BHUSHAN AUTO FINANCE AT Visakhapatnam. I request you to forecloser amount of my loan.

please send me reply as earlier possible


With regards
Satyavathi.R
[protected]@gmail.com, [protected]@gmail.com
ph: [protected]

non responsibly answer

dear sir/ madam

My vehicle no. TN 22 CV 1122.

i was give a service to adyar indiranagar Yamaha service centre on 15.09.2012, my purpose of service is front weal cover change, the are accept my vehicle after 2 days they are tolled they don't have stock after complete the service. previously they don't inform me.

so please pre plan information given to customer


regards
uthiravelu. K

I bought Yamaha FZ-S three months ago. I started rusting near exhaust pipe within a month. I took it for service and told them about the rust. The service guy told me that I'll have to bring it to service engineer so he can have a look at it. Well, Service manager wasn't there so I just decided to wait till next service. Two days ago I took my bike for servicing. I told the guy about rust and he said that they are not taking complaints for rust anymore. Wow..what kind of people work there? It says on my warranty manual that rusting is covered unless it's by industrial damage.

I went to the showroom and pointed it out that their mechanics are not taking complaints for rust. Supervisor looked at the rust and said that it's caused by the rain and advised me to put some oil in the rust so it doesn't spread. I paid $77,000 so some douchebag could tell me how to cure rust instead of taking my complaint.

I will never buy Yamaha product anymore and will most likely sale this bike soon because people who work at Yamaha are bunch of douchebags. All they care about is selling their bike..they don't care about their customers after they sell the bike.

i serviced my yamaha fz s from AIMS yamaha service center in thane.they charge too big labour charges for simple work done.only for side indicator fitting ,clutch adjusting and front brake oiling they charge 300 rs as labour charges.PARTS CHARGES EXTRA.and they charged different charges for different times.spring of clutch price is 35 in previous service just ago and now they charges 60 rs.what CHEATER'S THEY ARE.VERY POOR SERVICE FEEDBACK BY MOST OF THE CONSUMERS.PLEASE STOP THIS CHEATINGS.AND BRINGS SOME TRUST IN CUSTOMERS.

My bike yamaha FZ16 ran 16200kms in about 2years with proper servicing in time.

The engine gets hot and smells like hot iron, engine makes noises.

When shown to the Pacer service center they lack in expertise, They say the smell is because of the mud and the engine gets hotter in summers. Little engine noise is normal behavior.

when i went to the manager, the employees started complaining that i am late to the service by month.

>HI,

YAMAHA should please stop manufacturing the worst bike Yamaha SZ series
>
>Yamaha bikes are the worst bike nowadays.
>I own RX 2002 model it rocks but now i took SZ-R its the
>worst bike i have ever ride.
>
>WORST ROAD GRIP.
>NO MILEAGE(25kmpl)
>NO PASS LIGHT
>NO Parking light
>NO TRIP METER
>SLUGGING PROBLEM (70+ kmph)
>NOT REACHING 100 so easily
>MANY MORE
>
>I AM FED UP WITH THIS BIKE AND I COMPLAINED MANY TIME
>AND ITS OF NO USE.
>
i AM ASKING TO REFUND MY MONEY
>
>I WAS A DIE HARD FAN OF YAMAHA BUT NOT NOW..
>
>
>THANKS,
>VAMSHI G

I was having a good time with one of my favorite bike R15, for the last 16months or so and I wanted to continue that the rest of my life . Me and my brother had planned to go for an outing on a weekend with my bike to place which is around 150-160 from my place at Kolkata. I had my bike serviced and got it checked up as usual and did a paid service at an authorized Yamaha service station in Kolkata (LEADERS(Opp.South City Mall)) much earlier than the due date as I had a plan after some days to go off for a trip. As always the bike felt awesome for the next few days after service. Now the day for my trip came and we started off early morning with my R15.We had a good ride and reached pretty well without a single problem or hassle with the refined Yamaha engine of R15.

The next day we were on our way back home to Kolkata. We nearly crossed 100 km or so and reached a place called “Mecheda crossing” around 80-90 km from Kolkata when suddenly the engine started to make a peculiar metallic sound. I stopped by lane and started to look for the sound and discovered that it was coming from inside the engine.I called up Yamaha service people and described the situation and they said to any how bring it to the service station at Kolkata driving slowly. We planned to cruse at a very low speed to cover up the rest of the distance and reach home and garage safely. We started to ride again when suddenly after 4-5km the acceleration became zero as there was no response from the throttle and an orange light started blinking from the console.i was afraid and somehow in the mid highway I crawled my bike to the by lane beside. I called up the Yamaha Pro Service Team in Kolkata at Factory Shop (near kestopur,baguihati) and told them the issue. They were clueless in the phone which is quite obvious as they were not able to see the bike and I couldnot provide them with any information rather than describing the situation. Anyhow I managed a goods vehicle who charged a very high 4000 rupees to bring my bike from there to Kolkata Yamaha service station. I agreed as I had no other options than that. Some how, somewhere in my mind I thought that the problem and bad time I was having for last 2-3 hrs is over and my bike will be going safely to the service station. After a long 4hrs journey on the top of a matador me and my brother reached the factoryshop(Kolkata,kestopur) and submitted the bike and they assured that they will look into the issue and let me know the very next day about the details and all.

Now, very next day I called up to know the issue but they assured that as it was an internal problem they need to open up my engine and look inside to detect and they will get back to me as soon as possible. After few days they called me back and said the issue they have detected and they are going to replace few parts which are badly broken or not working inside. I agreed and said them to replace them and return my bike as fast as possible as I was without my yamaha for about 2weeks now. Ater 2-3 days they called me up and said that the bike is ready and I can come down to take the delivery. Me and my friend reached the factory shop and after some time the real problem started. They are not ready to give me warranty. Everytime I am asking them that why should I not get a a warranty as my bike has only done 21000 km and with all the service done from authorized Yamaha service stations(Leaders ,Kolkata,Opp.South City mall) and that too on time (and sometimes before time) they are saying some technical things which are going above my head and trying to prove that the bike has done 21000km hassle freely which means there was no manufacturing problem so the warranty cant be provided which is just not acceptable. I visited “leaders service station”(where all my free and paid service has been done) to discuss the issue but they are not ready to discuss anything as the bike is at factory shop at kestopur . When I go to the Factory shop they are saying that nothing can be done and I have to pay a heavy amount for the parts replacement to collect the bike. Not to mention when purchasing the bike they told me about the Yamaha protection plus (extended warranty) which will be protecting and warrant my bike for the kms after 30000. But as now my bike has done only 21000 kms and falls within the Yamaha given warranty limit then why should I not get the warranty and get so many hassles to run from one service station to another and stay without my bike for about 1month or more.


Me and my total friend community where most of the friends possess Yamaha bikes are really very depressed and shocked with such a service backup spider web set up of Yamaha which is not hassle free and smooth like the Yamaha engines and which is totally cheating me with a concept of warranty if the bike is serviced and looked after by Yamaha engineers till 30000kms. I also have bike from other manufacturers which had always supported me and provided me with the proper service and warranty backups but this incident seems unacceptable totally.

Now my bike is with Yamaha and am feeling helpless and have nothing but to write this mail to Yamaha to get my bike back …

For details –
Reg number- WB07E-7771
Engine Number- 38B1020937
Chasis number- ME138B01YA2020916

This mail was sent from myside to yamaha....and on reply they send me the below mail....

Dear Koustav,

Good Afternoon!!

Some words you use in your trailing mail is not right because i personally communicate with you almost everyday over telephone or thru sms regarding your vehicle & answering your every question to clear your doubts.

Warranty has some limitations(pls read warranty limitations in your owner's manual carefully)) & under which we can provide warranty to our customers.

We received your vehicle at our Pro Service Kolkata in totally dead condition which you carry from 90kms from here & also noticed fuel adulteration.You have signed the job card which i written & mentioned in the job card infront of you & agreed with the analysis.

After opening of the engine we noticed that the incident was happened due to severe using habbit & some indications of fuel adulteration which is not cover under normal warranty.This message is also communicated to you.Also note that your vehicle runs 20294 kms & age of your vehicle is 1yr 8 months.

So you have to pay for the job done in your vehicle & this thing we communicated to you earlier also.

Thanks & Regards,

Debabrata Chakraborty
Pro Service Manager,Kolkata,
INDIA YAMAHA MOTOR PVT.LTD
BB-102,Prafullya Kanan,VIP Park,Narayantala(W),
Kestopur,Kol-59
Mail to [protected]@yamaha-motor-india.com
Cell - [protected]

This is a fake, vague and out of the blues blame which they are saying to not provide the warranty.

I've bought a Yamaha FZ-S on 30th Mar 2012, since then I've faced a lot of problems, firstly the shock-up gave up(replaced under manufacturer warranty), then the battery already dead, no horn, no lights; getting rust on the frame.
Not even 6 months of purchase and I haven't rode the bike without any tension, it seems I've placed a bet of 81k and have lost.
Tell me, what am I supposed to do?

I have bought my yamaha FZS bike 2years back and have been getting the service done in BIKERZ yamaha,chrompet for the past 2years. I have always been disturbed by the quality of service provided and interaction with customer is always a let down. The reason being this service centre is the only nearest service station for me, i have no choice except to get it done there.
2 weeks back, i have visited the service station to get a replacement for a part.Its related to Rear brake. Since there was no spare parts available the concerned person have told me that they will raise a order request to get the spare. But its been 2weeks and even now they dont give a proper answer.
1. They are not sure if the order is placed. Each person has his own version whetehr the order was placed or not.
2. They dont even bother getting a replacement from the other local yamaha dealers.
Below are the numbers i have spoken to but sadly there is no proper respone.

[protected] - Srinivasan
[protected]- Saravan
[protected] - manager
All i can i say is, if there is any extreme word to describe the word 'inefficiency' that would be apt for describing these commitment-less people.

Pathetic service from Yamaha service center at Cochin (PSN Agencies pvt Ltd 35/278, NH Palarivattom, 682025)
I have given my FZ-16 for service mentioning 3 complaints, 1) Selft start not working sometimes 2) Indicator not working some times 3) Front tire air leakage. When I went to take the bike after service, All the three complaints remain the same.
The mechanic cured my problem (self start) by pushing the bike putting in 1st gear and made it started and gave it to me. Regarding front tire air leakage, they said I better give to some tire mechanic, so that they have better knowledge. When I tried using indicator, some times it works and some times not.

respected sir.... Yamaha service center does not provide good servicing....damaged bike parts during servicing
i request the damaged parts during servicing on service center free put in bike

I have my Yamaha Fzs DL-8S-AX-7526. after 3rd free service by setco yamaha in moti nagar now bike is creating so many problems like so many vibrations above 60 km/s, oil leakage from right side.

When i got it my bike BY service center without washing, chain clean and lubrication and some other complaints but i have paid all charges for chain clean and lubr. serviced from authorised dealer (SETCO YAMAHA IN MOTO NAGAR) MR. Praveen(G.M.) daily wrong commit me. we will service your bile again tommorrow. this person is not picking my call and all staff treated me very lightly specially mr. Praveen and advisor Mr. Hari Om.

Pls help me

SANDEEP RAI
[protected].
DL-8S-AX-7526