Yamaha Motor India Complaints & Reviews

iam an yamaha fzs user .the reverse spring of my vehicle is broken . i would like those to get replaced .but the dealer here is not providing me with the spare . they say they are out of stock. please find a solution for these.

AGENCY ADDRESS

P S N AGENCIES(P)LTD
PALAPPURAM COMPLEX, ERNAKULAM ROAD
EAST KADATHY VALAKUZHY
MUVATTUPUZHA


HOPE TO FIND A SOLUTION SOON
SANJU S ANAND
[protected]

I purchased a Yamaha SZR from Paras Yamaha on Greams Road in early 2012 Chennai. They told me to pay Rs.250 for a smart card and the sales person told me the smart card would be delivered to my house and after waiting for 2 months I approached them and they said they have returned the smart card back to the RTO due to some error. It has been close to a year now I feel humiliated and cheated because my smart card still has not been handed over to me which means my bike technically is not registered at all. The sales person who I purchased from does not work there anymore and adding to the uneducated and untrained sales people over a sales girl by the name of Divya tells me as to why I am pestering her with my issue in other words that I need to approach an other sales person and this would continue like a chain and people would point at each other. Worse they do not have a manager and all are equal status employees and thus no one has a clear answer to my question. They tell me give us two days time sir and after two days even when I visit them, they have no idea who I am. I feel like I am talking to a wall or a set of buffoons who do not understand what I am talking about. I feel disgusted and appalled by such service standards and it in a way reflects how inefficient our country is. They do not use computers for data rather use books and get irritated searching whereas I should be yelling left and right at them. People please never get your vehicles from PARAS YAMAHA on Greams road. It has the worst service ever and worse is their after sale service.

I bought Yamaha szx varient, I had no issues till my third free service and It ran only 7700kms, The service is very poor at Ambal motors redhills, They are not committed by delivering the vehicles on time and unattended complalints, they keep telling always that the part is not available and want me to come after couple of days since the part is only available in head office, The unattended complaints are

Oil Seal change, unapplied of lube in the Chain, If there is no lube in the service centre then what kind of service they are providing to the customer. It is basic component that the service centre should keep the lube in the stores. Really dissatisfied with the irrespective of service.

There is no telephone number of the service center for Redhills branch in the Cash bill only Head office number available.

I am crazy about to own a Yamaha brand but when we look at the service it becomes very poor in the Redhills Ambal Motors.

Hello everybody. I have Yamaha "Fazer 150". I have ridden 16000 and replaced only front brake pads 500 km ago. I also need new filters and sprockets but I live in Ukraine(it's Eastern Europe) and I have spent a lot of time trying to find anybody who can help me to order some spare parts that I need. Neither "Yamaha India" nor somebody from facebook's group connected to this bike answered me anything. This model is not officially supplied to my country by Yamaha dealer, so what? What if I travel and get stuck in some country like mine? I will not be able to repair my bike? WTF?

Yamaha is producing fz16 and other vehicles with components made out of sub-standard design & quality.
1. The mileage is very poor in spite of the fact that most of the parts are made out of plastic material, where as a JAWA / YEZDI, a 250cc vehicle which I was using was giving 45 kms / Litre for many years and even a Kinetic Honda which I was using was giving 55kms / Litre with both had a very good pick that even I used to overtake many RX and travels.
2. The vehicle is not starting using the self starter and it failed within 6 months o[censored]sage, in spite of regular service done by the dealer / Service provider Raj Yamaha, Chennai.
3. The brightness of the headlight is poor on most of the days and bright on some time, and there is no answer from the dealer / Service provider Raj Yamaha, Chennai.
4. Shifting the gear from one to the other is very hard to the extent that it damages the leg, near the thump.
5. The vehicle stalls and the engine is switching off while overtaking which is a very dangerous affair to the rider.
6. The vehicle goes to the neutral position when I shift the gear to lower gear at most of the times and to 1st gear when you want to shift it to the neutral.
7. Utmost care is needed when using the kick starter as the rider is forced to fold the right side foot rest thus causing danger as the rider has to push back the foot rest to use the brake pedal.
8. The stand is not withstanding the weight of the vehicle thus deflecting on the self weight of the vehicle causing bend and thus hitting on the ground and there is no answer for this either from India Yamaha motor pvt. Ltd. Or the dealer / Service provider Raj Yamaha, Chennai.
9. There is no safety for the pillion riders as pillion rider is tend to fall from the vehicle from their backside at any point of time.
10. Pillion riders are complaining that they are getting back ache while traveling on this vehicle, because the seat is not wider & longer enough for a person to sit apart from placement of the foot rest that is in a place that induces pain and discomfort to the pillion rider.
11. In spite of pumping air at regular intervals, air pressure is always less in the tyres from day 1.
12. Yamaha dealers always do a worst service, in-spite charging huge amounts.
13. This is the only vehicle in India that there is no safety for the riders as no crash guard/Bar is provided.
14. This is the only vehicle that there is no chain guard which is also unsafe to the riders.
15. The Ground Clearance/Shock Absorber Action is also poor in this vehicle as the vehicle is hitting on the ground whereas even my Kinetic Honda has not hit the ground after I did a small modification.
16. Also most of the vehicles in India are coming with out mudguard flap and mudguards with enough length (for the purpose of safety, mudguard should be long enough so that it crosses the centre line of the wheels of the vehicle), which is causing dangers like dirt spraying on the other vehicle drivers like projectiles which lead to eye injury, accidents apart from making the clothes dirty.
17. The handle bar of the vehicle is too soft and will bend even if you drop the vehicle accidentally while you try to park the same using the stand.
18. The company, India Yamaha motor Pvt. Ltd is not responding to the complaints made and do not want to resolve the issues.
19. Dealers of India Yamaha Motor Pvt. Ltd, especially dealers like Raj Yamaha, Chennai, do not have any system, accountability towards the customers and their MD, Rajkumar does not have manners at all and his aim is to only make money without doing any service.

As it has become a threat to the Indian community, all the owners of Yamaha vehicles are requested to join hands and file a suit for relief and damages apart from stressing the government to form an active regulatory body (like NABCB which is really doing a wonderful job under Mr.Venkatraman and not the one like TRAI, which has allowed the sale of sim cards of service providers till the date of closure without insisting for withdrawal from the market) so that to make rules, regulations and norms for the mileage as it is the need of the hour, approval & disapproval of vehicles / Each & every component to ensure quality, in terms of cost, road worthiness, mileage, safety and reliability.
I have bought my fz16 on 5th jun2012 and my friend has bought another model and from day 1 we are also experiencing most the above problems. Also those who are affected are requested to fix a board in the vehicle itself narrating the defects/Shortcomings of the vehicle to create awareness among Indian community.
Those who want to join the fight against a substandard product may contact me either through my email ID: [protected]@gmail.Com or [protected].

Owner name: raajneesh t
bike model: r 15 v2 white and red special ediition
Frame no.ME11CK021C2001917
Engine no.1CK2001908
purchase date..27th feb 201e
I m vexed on ur flag bearing bike r15 v2...less than 10 months it had gave me umpteen no.of problems...purchased it on 27th of feb..till nw i ve ride it for 2600kms...bw ds it gave me 4 major Starting problems...

1.from starting i had heating problems whenever i had a ride for more than 30 mins..i contactd my dealer BHAARATH YAMAHA AGENCIES,CHiDAMBARAM..they said it ll become normal after 1st service...till tat it ll heat up and turn off...aftr 1st service te prob didn occur..

2nd by te 3rd month it stopped suddenly at nyt 11.30..me and my toed it for 50mtrs..then it got startd...nxt day mrng i calld to PARAS YAMAHA.. THEY DIDN SEND MECHANIC THEY SIMPLY SAID SOMEHOW ..then i gave service to AMBAL YAMAHA as t s nearer to me...they said there was a major wiring problem unnoticed & it should be changed..they changd it...then there was no problem till nov 31..

3.nov 31 nyt 9 near nungambakkam..bike once again stoppd...it didn start even on running...i dono wat to do...i requestd a nearby security to look aftr it...nxt mrng i called PARAS YAMAHA...once they didn send mechanic to help...aftr an hr it startd suddenly..i rode my bike to PARAS YAMAHA..they said they 3 days time..aftr tat they said 3 weeks time...i got my bike delivered by 29 th of dec..29 days to be precise...

4.i was riding my bike from service station on dec 29..i ve crossed just 50 mtrs bike turnd off...it didn start again...i pushed it to PARAS YAMAHA myself..they startd te bike it got startd...they said the bike's sensory system is having te problem t wont occur again..i trustd it and i rode frm der to my hostel..tat nyt again it turned off while i was riding...today was sunday they saiid to come on monday...

Pls take my bike back and give my money back or else replace it...
Or else i will be approaching CONSUMER COURT FOR SURE...

In period of free service for my Yamaha FZ 16 they charged me rs 470 as oil change, filter change, chain adjust, chain lubricate. I purchased my new bike from Harshil Yamaha Nizampur vadodara Gujarat on 26/10/12 after one month on run when i went for service on 22/12/12 they changed my oil and filter as i am unaware of these things. when i went to take back my bike after service they give me bill for the following things and asked me to pay rs 470. There are few things that i want to know from them is do they really change my oil do they really change my filter because I didn't saw them changing my oil and filter. And why do they charge for greasing in chain. If Yamaha Cant bare the greasing amount why they are Providing free service from Yamaha.
Please accept my complain and send me your following reply

Shiju
Email:- [protected]@gmail.com
Ph:- [protected]

Dear sir,
I am Prateek Gupta i have purchased a yamaha fzs form the dealer of district dhamtari (C.G.). Shashwat Yamaha.
they does not giving me proper service. they always giving poor service to the customer and there are not availability of parts of vehicles.
they are spoiling yamaha's reputation.
Please take some action on this type of dealers ..


Regards
Prateek Gupta
Mob.[protected]

DEAR SIR
I Bought a Yamaha gladiator bike on 25.07.2011. i completed 6 proper services at Kochadai branch , Madurai. for the fast 1 month my bike does not go above 40 km .i have checked my bike and i came to know that CD UNIT became week .so i request you to help me claim my warranty sir .
with regards,
J.Bharathi raja
[protected]/

I have purchased YAMAHA-SZR (KA09-EU1955) on[protected]. From the date of purchase I got serviced 6 times at ARJUN MOTORS, Mysore, but they are giving Very Poor Service. I have also mailed to Yamaha Company regarding this Problem. But there is no use of Complaint. Company also tells, Person from Authorised Service Center will call you and Attend the problem & I went somany times to service center with my vehicle after getting service to my Vehicle. But small Problems is still in my Vehicle.

I am complaining that, ARJUN MOTORS, MYSORE who is authorised Service Center for Yamaha Bikes @ Mysore is giving poor service to Vehicles & YAMAHA COMPANY also not responding regarding my mail.

Thanking you,

MANJUNATH.R
Mob. : [protected]
email : [protected]@gmail.com

Hi Friends,

A small story....rather a true one.

I work for a software firm in Chennai. I was having some problems with my Yamaha bike, so I gave it for servicing to Paras Yamaha. The person who attended me behaved very politely. He inquired about the bike issues, took a test ride and then assured me that all issues are minor and will be fixed, but it will take 2 days. I agreed to that as I love my bike too much.
On the day of delivery, I went to Paras and inquired about the person who attended me last time. He came after a few moment. By that time I have already paid my bills. My bike was ready. Suddenly that person asked for a test drive and asked me to sit on the pillion. I was happy as I was able to ride my bike again. Suddenly he stopped the bike outside the service center premises and asked for a tip. I never knew that a tip can be so expensive - it was one thousand rupees(Rs.1000). I asked him the reason. And he blabbered that if he would not have helped me then the bill would have been 3 times what I paid. I told him that he can't charge me like this. He sternly told me that not a penny less than 1000. He was having my bike with him, and not ready to hand it over. I clearly sensed a sting in his words. I took out my purse. He took whatever was there in my purse(around 300 bucks). I was really shocked that how can a person working for such a brand behave like this. I really felt pity rather that getting angry.

My opinion is that, I think Paras Yamaha is not paying their employees efficiently. It is not only stampeding Paras Yamaha but the brand YAMAHA too. Yamaha Motors please choose your dealers wisely.

Thanks.

In 2010 I bought new Yamaha FZ bike .Within 4 months the clutch plate got burn and I had to replace .Within 3 months again same problem repeated.
again I changed the clutch plate .Within 1 year I changed my clutch plate total 6 times .Each time it costed me Rs 2500 to 3000 .(replacing the part + service charge)
totally I lost Rs 16,0000 within a year .I have kept 5 bill receipts from the authorized Yamaha service center. The mechanic in the work shop told me clutch plate is burning because of defective engine.I sent mail to yamakha back office regarding the issue but no response from them.I wanted to take the yamaha to court but being a software engineer I hardly get any time to go behind all this.After a year I stopped using that bike because for every one and half month I had to replace clutch plate. Bike is lying in my house back yard.I never had clutch plate issue in my previous bike suzuki samurai and in my new bike Royal Enfield. Usually bike company place the blame on riders for clutch plate burning .I was handling my bike carefully still clutch plate used to burn.Totally I have lost around 1,00,000 (bike money + 160000)

Myself Yashas, I own a Yamaha R15 V2.0. I am very disappointed by the way I am being treated when I take my bike for service. I am asked to be present along with my bike at sharp 0930hrs if I want my bike to be serviced and they don't take into consideration the tasks I am tied up with. It is the duty to of them to service my bike under any circumstances. They can't ask me to come at the time they are comfortable with. I don't see Yamaha being a trusted brand providing a good after sales service. I also want to mention that I visited the service station thrice including today. Do they think I don't have any better work? They say there isn't enough space to park the vehicle which is none of my problem. Earlier they provided good service as the number o[censored]nits sold was sale maybe and as the units sold has increased they need to increase the plant of service station to cope up with the demand for the product. Never expected this from such an international brand.

Sir,
I m purchase yamaha szr bike date of 7.6.12 from aims yamaha thane.
I m facing more problems to this bike and did complaints many time yamaha service center
But not solve my problem.i m also do complaint in ur Yamaha. customercare by phone ur representative
Given complaint no. Is IC02090b6r.7
But no solution at all. U tell me what I do.
My mobile no. Is [protected] and my name is ganesh onkar patil
My email id is [protected]@gmail.com
Sir I requested to u please solve the my problem otherwise I will go to another option

There was some issue in disk break and I have gone to service center 5 times and they have charged me a lot every time to change something. Now the problem is not resolved and I m just fed up with the services of you guys.Please let me know what should I do except to go to consumer court?

i have baught a yamaha bike in month of may fron delhi. but i live in panipat. Here the dealer of yamaha company is sunrise automobile (india yamaha motor(p) LTD. they do not accept my free services. and my bike milege is not normal. this gives the milege of 32-35. but normally yamaha sz-r give the milege of 40 or above. plz solve my problem as soon as possible.

i m purchasing yamaha fzs from utkal automotive pvt. ltd. this company was not give me servicing book due to some problem. the new yamaha showroom garuda motors cannt be servicing my bike. they was told me first you get mail from yamaha motor india pvt. ltd. head office,then i was servicing your bike. so plzz send me mail for this complaint. YOUR NEW CUSTOMER (LAXMIKANT SHARMA)

Sir,

I ( RACHAMALLA SATYAVATHI) had purached YAMAHA FZ bearing vehicle no: AP31BP4550 through BHUSHAN AUTO FINANCE AT Visakhapatnam. I request you to forecloser amount of my loan.

please send me reply as earlier possible


With regards
Satyavathi.R
[protected]@gmail.com, [protected]@gmail.com
ph: [protected]

non responsibly answer

dear sir/ madam

My vehicle no. TN 22 CV 1122.

i was give a service to adyar indiranagar Yamaha service centre on 15.09.2012, my purpose of service is front weal cover change, the are accept my vehicle after 2 days they are tolled they don't have stock after complete the service. previously they don't inform me.

so please pre plan information given to customer


regards
uthiravelu. K

I bought Yamaha FZ-S three months ago. I started rusting near exhaust pipe within a month. I took it for service and told them about the rust. The service guy told me that I'll have to bring it to service engineer so he can have a look at it. Well, Service manager wasn't there so I just decided to wait till next service. Two days ago I took my bike for servicing. I told the guy about rust and he said that they are not taking complaints for rust anymore. Wow..what kind of people work there? It says on my warranty manual that rusting is covered unless it's by industrial damage.

I went to the showroom and pointed it out that their mechanics are not taking complaints for rust. Supervisor looked at the rust and said that it's caused by the rain and advised me to put some oil in the rust so it doesn't spread. I paid $77,000 so some douchebag could tell me how to cure rust instead of taking my complaint.

I will never buy Yamaha product anymore and will most likely sale this bike soon because people who work at Yamaha are bunch of douchebags. All they care about is selling their bike..they don't care about their customers after they sell the bike.