Yamaha Motor India Complaints & Reviews

Hi,

I am Babu a dissatisfied customer from Chennai.

Model: FZS
Frame no: ME121C0E5C2012165
Engine No: 21CE012118

I have given my bike for service at your authorized service centre.
JAIN MOTO BIKE PVT LTD
No 2, Sivasailam street,
Habibullah Road.
T.Nagar, Chennai - 17

What are all the problems I told to them is not resolved.
* Auto engine off while driving
* Low pick up
* My footrest needs to be changed, I precisely told to change it since I can’t shift my gears with my leg pain. (Even am going to pay for this.)
* Even they created problem extra before service my disc brake was working fine, now it is not up to the mark.
I got a call from them at 15.40 that the bike is ready. I eagerly went to collect my bike back.
Even I paid the money Rs 581. After paying money that a guy is coming and telling that my footrest has not changed. Since they don't have the spare part.
It will come next week only it cost around 650 rupees.
I asked him till that time how can I drive with broken footrest?
He simply replies me that I have to adjust.
For this kind of reply am I buying a branded bike YAMAHA paying 82000 rupees?
No one bothered about my feelings over there every body doing their work only, even that centre manager also.
Am very much dissatisfied on this service. It is a kind of annoyance. I don’t know whether you training your people on soft skill (At least those who interacting with customers daily).
My biggest worry is,
Why they did not informed this before?
If they would have informed me, I will be going to the service centre that is having the spare part.
Also they denied my fifth free service coupon because I was not reported on correct time. I too agree I was late for 10 days. They calculating it from the date of purchase but I got delivered the bike after 7 days only. Who will bridge this gap?
For buying your product I am compromising myself but when am coming for service you are not compromising.

Thanks,
Very Much dissatisfied customer
Babu J

Hi Sir,
I bought the Yamaha FZ-S Sunset red(TN22 CJ3268) from Bikerz - Yamaha, Chrompet. After buying the bike i found that there is some problem with the front wheel of the bike, the front wheel is not rotating freely . It is getting struck at a particular place. I took the bike to service station after inspection they told the problem is with the disc plate and it will not be covered under warranty . After further inspection they told the problem is with the front wheel also. Also the Warranty is not available for wheel. So they told we will claim for insurance. After one month of these very slow unsatisfied process finally the insurance surveyor surveyed the bike and told this will not be covered under insurance since there is no physical damage.Now i am out of options . After buying the bike by paying full cash, now they are telling to spend another Rs.10000 to change all the faulty parts of front wheel. This is a manufacturing defect. The customer service and the way they respond to the customers is the worst that i have seen in my life. My bike is with the service station for the past 2 weeks and they are not responding to my queries with proper answers, most of the times they are ignoring my calls. Before buying the bike Yamaha representative's are telling sir to us , but after buying the bike they are making us to say sir sir and beg to them. They are giving very irresponsible answers like 1 of 1000 bikes are having problem, but they are not understanding only 1 bike is what we buy and we expect it to be good.This is my dream bike.(After saving my first 8 months of my salary i bought this bike). Why you(Yamaha) guys not understanding our feelings. After buying the bike i have visited the service center for about 20 days for this problem by putting permission to my office in just 2 months. Really unsatisfied by the service. Please help me on this issue, and also make sure it doesn't happen to others. All the vehicle should be Pre-inspected by Yamaha representative , make sure you(Yamaha) do it properly and avoid these kind of problems in future.

Dear Sir,

I purchased Yamaha's FZ16 jan 2013.Yamaha's is prestigious company but with in three months self motor was repair.when i visit Chandrasekhar motors in ongole they repair that one,but still its problem.
The mechanic are not reliable persons to work,because the second service they are not rectify it..

please rectify my problem and give the solution.

regards,

sridhar reddy k
+91-[protected]
[protected]@gmail.com

Hi,

This is Subeesh from Thrissur, Kerala. I am confronted with a problem from a YAMAHA dealer named UNO MOBIKES, Kuriachira, Thrissur. I had given bike for repair after my brother had met with an accident at Thrissur. We have given the bike on 28th February 2013 and yet not get the bike back after the repair. Each time when I call, they are telling some invalid reasons and postponed the delivery day by day. So that I have contacted their customer care for two times but unfortunately it's not resoled yet. My brother using bike everyday for his business needs.

If possible can you help me out this.

I have given the contact details with Yamaha customer care team are provided below for your reference.

I really appreciate your time and service.

Thanks and Regards
Subeesh Mohan V

Complaint against the dealer for same case

Hi Sir/Madam
SECOND TIME I AM FORWARDIN THIS MAIL
I have contacted the customer care last month for an issue I have had from the dealer for delaying in getting the estimate for submitting to the Insurer. It was resolved only by the timely intervention of your customer care team. At that time, the dealer was agreed to deliver the bike on before 10th May, 2013 after the repair so as I informed you guys to close this case for this time and I will contact you further for any inconvenience from the dealer.
As I have expected what had happened. They have not completed the repair works and each time when I call they are telling some invalid reasons and postpone the delivery day by day. Sometimes they weren’t picking up the call at least.
THIS IS REALLY FRUSTRATING. I really feel like they took revenge against me for earlier complaint.
It’s already been 3 months passed. I had given the bike to your dealer UNO MOBIKES, KURIACHIRA, THRISSUR on 28th February, 2013. It is really shame for YAMAHA to give the dealership for such a nasty dealer.
Please do the needful to resolve this issue as soon as possible.
I also like to inform you that I am going to file this case with ‘Consumer court’.

* Name : SINOY V M

* Date of Birth :[protected]

* Address, City : THRISSUR

* State : KERALA

* Contact Number : [protected]

* Customer ID : [protected]C

* Chassis Number : ME11PM033C2018849

* Purchase Date :[protected]

* Concern Dealer Name : Uno Mobikes Contact No: [protected],[protected]
I am giving the details here about earlier contact with you guys as reference.

Hi,

I have visited one of your dealer ‘Uno Mobikes’ situated at Kuriachira, Thrissur, Kerala on 28/02/2013 for repairing my brother’s bike after he met with an accident on 15th, February-2013. He was Hospitalized for two weeks and advised to take complete bed rest for two months. As due to this accident happened near to your dealer’s place and problem in riding to the place where I bought the vehicle lead me to bequeath his vehicle at Uno Mobikes. At the time of hand over, the person who is in the seat of service manager informed me that, it will take two weeks of time to complete the process like preparing the estimate etc, and I agreed to that. As there was no information after two weeks, I called to Uno Mobikes office and they informed me they will call me back and it repeats several time. After continues contact, they have given the estimate on 13/04/2013 and informed me to submit “United India Insurance Company Co. Ltd” which is the insurer of the vehicle. I submit the application along with estimate on16/04/2013 and thereafter verification from the insurer; they informed me to give the explanation for delaying the submission of estimate and application.

I clearly informed the insurer that, the delay was completely because of the dealer and they were not convinced. So they informed me to obtain a letter from Dealer and submit at the office with clear explanation for delay caused.

I am completely sure that they will say some reason for put off this issue. Please help me out this.

This is the first time I am experiencing such a bad service from the dealer since I have been used Yamaha for the past 10 years. I got really frustrated and look foreword to get resolution for this issue.

I really appreciate your time and patience. Please do the needful to resolve this issue as soon as possible. A dealer like Uno Mobikes really downgrade your brand name and so you may take the necessary actions.

Here I am giving the vehicle details
Yamaha SZR
Reg No: KL-08-AX-1316
Owner Name : Sinoy
Date Of Delivery : 29/03/2012
Engine Number: 1PM3018909
Acknowledgement Card No : 370
Uno Mobikes Contact No: [protected],[protected]

I am Ashok kumar,
After buying yamaha sz-r , problems started knocking my door . From the beginning onwards i was facing problem not even a month ago that the problem came in my bike's battery. The exide battery was totally failure and was not working. I can not start my bike with self start. I took my bike to the showroom SUNANDA YAMAHA but the salesman changed their colour, they were not behaving properly and was unhelpful...

Hello,

I had purchased Yahama FZS in Oct. 2012.
Within around 6 months with 2-4 punctures daily, the rear tyre became non-usable.
The reason behind is because of soft tyre produced by MRF. Now because of lot of complaints from end users, MRF company has produced a little hard tyre for this bike.

I had visited MRF service center at Wakdewadi Pune and Mr. Sunil Pujari ([protected]) said the replacement is not possible until the tyre gets its small iron rods out of the tyre.

Please help me get a replacement of the tyre for the new one produced.
I have spent a lot on punctures because of this low quality tyres.

Regards,
Satyajit Raskar
[protected]

Dear sir,

I have given my vehicle (TN 03F 6329, Model SZ-R) for service with Walters Yamaha at New washermenpet, Chennai 81 for the following issue.

1. Mis firing
2. Mileage tuning.
3. General check up
4. Self start is not working.

Problem 3 is addressed by changing the engine oil.
Problem 4 is addressed by fixing the kicker.

After the service I got a mileage of 20 km/ lit and we have two more problem added up.

1. Idling is not constant. It varies from 1000 rpm to 2500 rpm.
2. Very often switched off in the mid of heavy traffic.

Observation from the service centre for problem 1 & 2 is as follows.

Mis firing Issue

Need to change one filter and they are not having a stock with them. They have ordered with Yamaha 15 days back and they haven’t received

Mileage tuning.

They said that the carburettor has gone bad. If we need to change, we need to spend another Rs. 4700. I have already paid an amount of Rs.3215 for the problem started above.

From the day one I purchased the vehicle, mileage problem is there. I have done my earlier service with Ambal motors and they have also not rectified this issue. Please find the attached mail which I wrote to yamaha earlier.

Vehicle is very lightly used and it has done only 7900km so far. It is really surprising that within 10000km the carburettor has gone bad. As this is bad, we have the mileage problem from the beginning. So, I want you to replace the carburettor at free of cost as the quality is bad from the beginning. When I check with service centre this is a common problem in SZ-R. Yamaha having a good market share, having this kind of bad product will reduce your reputation.

Because of the additional two problem added up (Idling is not constant. It varies from 1000 rpm to 2500 rpm, Very often switched off in the mid of heavy traffic.) after service, really difficult to drive. And also this will lead to accident. If such case, I need to file a case against Yamaha on the bad quality of product and service.

Please let me know if you want the scanned copy of the bills which I have received from walters Yamaha for your proof. Bill No. WS1300087 dt[protected]. Bill is issued from the address SVD Motors, 740 Thiruvotriyur High Road, new washermenpet, Chennai 81.

Though all the above given problem is not addressed, the complete service charge is paid.

Dear sir
I purchased yamaha fzs bike 4-5 month ago unfortunately it has been broken some parts by small accident
I need some parts but the dealer said there is no parts available in this time they are asking me to wait for 2month or long
What to do plz do something for my favor
Or I'll switch to another company
Plz sir give me some advice
Or

I Purchased Yahmah 150 FZ 16 date 15 oct 2011, from dehradun Registration number UK07 AL 7780 Chassis number ME121C075B2002413, Engine number- 21C7002389

I am sorry to say I am so unhappy with the performance of Yamaha 150 FZ.
This bike is not giving good result on hills like dehradun , solan city.

I consult to Dehradun Yamaha service centre , they say piston of this bike is not working properly. it is new bike than how it is possible in travelling 15000 km.

Than I consult to Solan Yamaha service agency they say all Yamaha 150 FZ don’t give good performance in hills. All Yamaha 150 FZ have same problem in hills and all bike loose pressure in climbing hill. and need advance gear. this is condition in single riding.

Before this bike I was using Hero Honda Extreme 150 cc. with this there is no problem in hills.

Purchasing time I was thinking Yamaha 150 FZ is powerful bike. but now I think I was wrong. it is a worst bike in all 150 cc bike. I should purchased pulser or appache .I dead my money with Yamaha. and now I will give suggestion to my friends don’t purchase Yamahas bikes.

Therefore I request you please take it return this bike and return my money.

Please do necessary action regarding this matter.

Thanking you

Alok kumar
Mob.[protected]
Address-
Central School for Tibetans
Dholanji
Solan

Hello,
I have purchased YAMAHA FAZER in Sep'12 and after 2 months i come to know that there is some sound in engine then i visited the Yamaha Agency Isha Turbo,Sec-16,Nr Namaste Chowk,Karnal and they denied that there is no sound but the sound was stil there,again i visited the agency and they told me that engineer will come and he will check the problem,today i have visited the agency and Engineer Mr.Rahul Mishra checked my bike and agreed that sound is there but he also does no knows that what type of sound is this and he is not able to stop the same and clearly denied to resolve the problem,he also told that you mark the mail whereever you want to send
It's request to you please intervene and resolve my problem

Regards/Rajat

Dear Sir/Madam,

I bought yamaha110, on feb08,2013 from sri rathina motors sivagangai when I
asked for I have called them a lot and also visited them many times but they
always say that we will call you back when something is done. Please help me in
this case as I am feeling harassed. I cannot move my Vehicle to other city as I
afraid of being fined by the cops in absence of RC. Please take a suitable
action to get me out of this problem.
frame no =me15tsog1c2025884
Kindly find the details of the customer :
Name : gobinath
Contact Number : [protected]
Address : 55/1 jeeva nagar,manamadurai,sivagangai
State : TAMILNADU
City : MADURAI
Email : gobi.[protected]@gmail.com
Model : YBR110

Respected sir ,

I am Amaan and i have purchased R15 version 2.0 on 5th january and only after 20 days my bike speedo metre was not showing speed and km reading , so i contacted the dealer and he said your sensor unit has gone and it will be repalced under warranty with in a week ,so they took video of my bike and said they will send that 2 somebody . I visited the dealer after 10 days and still that product was not availabe , now its more than 2 months and still i have not got that product . daily i visit dealer and ask them but they make futile reasons and send me back . I am now fed up with your service , If this is the product and service you give in india then I regret for puchasing your product. In my city due to poor service of yamaha people prefer other companies .. please look at them once and kindly kindly fix my problem .

Chassis no - ME11CK011D2034426
Engine no- 1CK1034343

Thank you

I left my Yamaha fazer which is 5 months old now with kilometre of 8000 to be serviced in ambal motors chennai, but to the tragedy the bike was in the showroom for about 3days and returned saying everything is fine. But just as it reached 15 kilometre the clutch cable got cut. I left for servicing saying that the clutch is little heavy but the service person mr. Kumar returned the bike back to me only doing water wash wish was also not clean.

I got 3 days loss of pay and my problem is not resolved by AMBAL MOTORS, the technician is not listening to customer and just sending us from there.

I want to know why was new bike cut this cable cut in 5 month time and why did the ambal motors took 3days when they have not done anything.

Yamaha fazer
Frame no: ME14530A9C2001169
Engine no: 453a001140
Date of sale: 05/10/2012
Reg no : TN-20-CY1640

Ambal motors no 963 cresent court ph road purasawalkam
Chennai.

I, Divya Prakash Shukla had purchased a Motor Bike Model No. YBR-110, Chasis No. ME1STSOG5B2004970, Engine No. 5TSG004576, Dated 20.10.2011 from yamaha Autorised Dealer M/s. Om Durga Motors, R/o Hardoi Road, Safipur, Unnao, U.P., India. For a consideration of Rs. 49,385/- paid in cash vide your Delivery Challan: Book No. 1, Sl. No. 36 through cash dated 20.10.2011 for a sum of Rs. 49,385/-.
The said goods are suffering form the following defects:-
(i). Engine defective
(ii). After one day of purchasing Motor Bike not taking load, & Meter not working, I had gone to dealer, Dealer after doing some effort, assure me the bike is now O.K., But the problem is remains the same & in the time between purchasing to till now, dealer service center 5 time change the clutch plat & one time clutch box and other parts but problem not resolve, at last the dealer said that the engine of this bike is defective but they have not taken any action.
On behalf of me, my Legal Representative was also trying to contact yamaha company from site Contact Us Service & saying about my problem three time Customer Ids are IC017697, IC017763 & IC017892 and also received the mail from you and also provide the details the same as Company wants, I have all the records with me.

I have reported the above matter to yamaha dealer several times but despite all my pleadings dealer have not made good the defect in the goods (or deficiency in services) which is indeed regrettable and highly unbusiness like. On account of Company aforesaid dereliction of duty and failure and neglect to rectify the same, I have suffered losses/ incurred expenses.

Please Help Me.
Name : Divya Prakash Shukla
C No. [protected]

Dear Sir,

I went to Yamaha Showroom in padi to buy a two wheeler for me, we filled the required form with our required details, and we booked for a white color bike and payed the total amount, but during delivery they are giving us purple color bike. I have the receipt of the whole payment I made for the vehicle. The receipt shows the payment details and the Vehicle color(white). The dealer is not handing over the required bike. We did not sign the delivery form and did not receive the bike yet. Please do take necessary action as soon as possible. Please find the dealers address mentioned below.

Sairam Motors
No: 882, Sakthi Towers, MTH Road,
Padi, Chennai-600050
Tel:[protected]


My contact details:
Name: Indragandhi
Phone: [protected]
Email Id: indragandhi.[protected]@gmail.com

Hi All,



I bought the FZ-S bike from YAMAHA Show room - HYDERABAD- Thirumalgiri on 23/02/2013 and my Bike number is AP10UQ T/R 1531.

But I'm facing back(break) Light problem.

When I turn on my bike key, My back red light going "ON" defaultly with out applying the breaks.

Actually that's to be on (day time) when I apply the breaks(front/back breaks).

I went to show room for 3 times for this isuue. Mechanic (VISHNU) has replaced that one(small kit with spring) on 3/03/2013. But again I'm facing the same issue.

The bike is just 8 days lod.


How many times I have to go to ShowRoom for the same ISSUE?????


Please sortout the Isuue ASAP.



Show Room Address:



Marvel Bikes Pvt Ltd

P/No.2, Sri Nagar Colony, Thirumalgiri, Sec-bad, Hyd-15

ph;[protected]

work shop no;[protected]

Thanks & Regards
Narender

Sir,
(SUB:- COMPLAINT AGAINST AUTHORISED VEHICLE DEALER OF YAMAHA)
With due respect I Jyoti ranjan have a yamaha fazer bike with vehicle no. OR02BA7735. On the date14th jan 2013 I had taken my bike to the below mentioned service center for servicing i.e.
1-changing of shockupture oil seal because there was an oil leakage
2-repairing my disc brake
But after one month i have found same problem.
Also my friends are yamaha bike lover. One of my friend as Sameep lenka also taken his bike yamaha ss-125 for servicing on the same date i.e. on 14th jan 2013 to the same dealer of Yamaha (M/S VENUS AUTOMOTIVES) for general check up to minimize poor performance of his bike(vehicle no-OR02BB8107). But after the servicing he also found no improvement on his bike. For which he had gone to the same dealer again and again but no result found.
Also I have heard from my other friends that their servicing is very poor.
Lastly I and my friends have one question that how they get authorized dealership from YAMAHA. Please do an enquiry on the dealership for which I and my friends will be obliged.
DEALER OF YAMAHA
M/S VENUS AUTOMOBILES MY BIODATA
D5,CUTTACK ROAD JYOTI RANJAN SWAIN
(OPP. FALCON HOUSE) CONTACT-[protected]
BHUBANESWAR-6

DEAR SIR,
I AM PURCHASING A VEHICLE YAMAHA SZR IN THE MONTH OF 4th NOV 2012.,REG NO-UP25 AV1400.WE ARE NOT RECEIVE OUR INVOICE,INSURANCE POLICY & EXTENDED WARRENTY PAPERS & AND ALSO NOT SETISFIED WITH SERVIC.

PLEASE TAKE ACTION IMMEDIATELY.

VIKAS SAXENA
41,A GANDHI PURAM HARTMAN COLLEGE BAREILLY.
MOB-[protected]

Sir,
I have took an YAMAHA FZS from your Vadakkenchery Cheerans YAMAHA showroom, at the time of delivery there was a scratch on the tank, When I informed about this to the manager, He told will take neccesary actions to clear it & no results yet about that. They delivered the vehicle on 28th of December 2012 without TOOLKIT, they told me that within 2days it will give you like... But after complition of ONE MONTH I dont get it yet. Am totally dissatisfied with your service. Please take neccesary actions for this.

Thanks & Regards
JAYANAND
[protected]

I purchased sz-r bike on 13oct2011, My Bike is not working fine condition.
The three major problems which I am facing from last 8 months
1. Average Problem 30-35 KMPL (This Problem is also know Mr Amarjeet & He told me , I am look after this problem)
2. Gear Shifting Problem (This Problem is also know Mr Amarjeet & He told me , I am look after this problem)
3. Some Vibration or irritating sound comes from my Bike when my bike speed is less then 40.