[Resolved] Yamaha R15 — Radiator Leaking, Engine Problem

sonyrex

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra

Dear Sir,

I own a Yamaha R15 (Reg No. MH06AR9074, CH.No.ME120P[protected], E No. 20P1001618) which was bought from Naman Auto, Panvel. I have had a very bad experience with the Yamaha Service Centre owned By Naman Auto, Panvel. I have been complaining about a coolant leakage problem from my bike during the last 2 free service. Both the time the service centre guys tightened the cap of the coolant cap in the bike and said that the leakage is because of that. This problem reported by me will be logged in their service records. After the completion of the free service and warranty period when i complained that the problem still persisted, they said that the radiator of the bike had a leakage and they sticked it with M Seal. When i asked them to replace they radiator they said that the bike's warranty period is over and will notify me when the area service manager comes to the service centre and that i can speak to him. Till now they have not called me and this is more than a month after i serviced the bike. I want the radiator replaced since this problem was notified to them before the expiry of my warranty and it was their duty to identify the problem and get it replaced.

Secondly the service centre guy do not allow anyone to be with the bike while it is serviced and i have always gone for Yamalube, the recommended engine oil during all my services and have also serviced my bike during regular intervals but they also told me during my last service that there was no engine oil in my bike when they opened it and my bike's engine has become rough and the engine oil is getting contaminated with some metal pieces. I dont understand how the bike engine oil can finish or get contaminated if they had filled it the last time during the service.

I am very much annoyed wih the experience and need justice for the same. After trusting a world leading brand in two wheelers like Yamaha and spenidng 1.08 Lakhs of hard earned money on a bike if this is the sort of service i am getting its very sad. I had always recommended my friends to go for Yamaha bikes and now such a experience in which they cheat me. I want to raise a complaint and get my problems resolved. Please Help Me. My mobile No. is [protected].

Sony Antony

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Aug 13, 2020

Complaint marked as Resolved

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Comments

complaints123

from Bengaluru, Karnataka

I agree with this complaint as even i have a R15 bike bought oct'08 in Bangalore and after each service I have experienced one or the other problems and every time I have spent more money than the cost incurred for a general service, initially I thought it was quite common with an expensive bike like R15 but that was not the realty, mechanics are not well trained if they remove 4 bolts from the bike they fix only 2 and the other two will be missed and they don't even think the significance of each bolt fitted in the bike and they feel that the engineers who designed are fools and they unnecessarily fixed extra bolts. this is one simple example of the the service, there are many such incidents for which it was required for me to pay for my life because of mechanics and supervisors negligence. service in Bangalore is very very bad, especially in Orion Motors which is opposite to Forum mall. they are looting bike owners like anything in one or the other form. How an expensive bike parts can be so worst "radiator leak, switch malfunctioning, break show, bearing (the worst metal which rusts very fast costs around 2500 to 4000). Suggestion: buy a Yamaha bike don't expect for good service, i[censored] r reach then change the bike every 2 months or go for some Indian based bikes which can be serviced by an uneducated road side mechanic or by yourself.

bhaskarpnair

i agree. Coolant leakage problems are common. If not fixed immediately, engine can seize. consult with a lawyer and take legal action.

Tommynthat

Yea sounds disappointing, looks like Japan outsourcing it's bike manufacturing duties to India and Thailand, costing the livelihood of bike uses while making bigger profits for corporate gain.

Dinesh CJ

from Mumbai, Maharashtra

I bought R15 V2.0 (racing blue) on July 31, 2013. I really enjoyed my ride for about 7-8 months and then I realised my bike was not in a good condition though she was maintained perfectly. It feels like sluggish engine and some kind of weird noise while revving up the engine and i've been complaining about those issues with the authorised dealers but I guess they doesn't event know about resolving the problem, they just replacing engine oil, chain lube and water wash-Is that a service?? Even a local mechanic can do the same or better. I must say about AMBAL MOTORS, EGMORE, CHENNAI please never ever think about servicing your bike at AMBAL motors, they're cheat and FRAUD. They are hiring a local mechanic guy to work for them, who doesn't even have the knowledge about R15 engine details. I have no words in the world to explain about my experience I had with them. Now I am regretting my decision of buying R15. You know what, the above mentioned problems was not yet resolved. I am just wondering did the authorised dealers in INDIA really know about YAMAHA bikes. I completely hate YAMAHA/R15. Please help me to get the above mentioned issues resolved ASAP.

Dinesh
[protected].

JoRdAn mathew

from Pune, Maharashtra

i have same coolant leakage problem but it is leaking from coolant storage tank i have changed that tank and still it was leaking and than i changed cap of that tank but still its leaking like anything it sucks i already spent 6k on my bike now they want me to change the whole coolant kit radiator and all.

vatan singh
[protected]