Yamaha Motor India Complaints & Reviews

Hi

Recently I have bought a YAMAHA-FZS from PERFECT RIDERS Bangalore.
The very Second day got a problem with my Battery and struggled a lot to ride without a self start.Shocked by seeing the way the perfect riders guys received me when I was there for a complaint, somehow got it changed.

Even its a terrible experience with the first service over there.They are not even charging the battery after their service and the servicing sucks even,so reckless in dealing with the customers, for a service they are taking two days to deliver.
Not interested to give it there anymore,Suggesting my friends even not to go for such a brand really..

I dont know what YAMAHA is doing, whether this email makes a difference or not but posting for my satisfaction..
gusy please be aware of such showrooms.....

My Yamaha FZ16 is two years old sparingly used 4200kms.It started to give unusual
jerks and vibrations during acceleration.I was told to replace chain and sprocket set.Moreover during the last one year I had to replace Speed sensor, Brake-switch and Tail light twice.The indicator,head light switch assemblies and Fuel guage have also started giving trouble .
I want a response from YAMAHA which says "Quality above everthing".

I HAVE PURCHASED YAMAHA YBR 110 ON 15/08/2010 FROM PARAS YAMAHA, 209/6 BHABOLA NAKA, SANDOR, NEAR BORI COLONY, BHABOLA, VASAI WEST, DIST THANE 401202 - I RIDE THE BIKE FOR 8 DAYS THEN I TOOK THE MILAGE THE BIKE IS GIVING ME MILAGE OF 38 KM PER LITER & COMPANY IS TELLING THE MILAGE OF 71.5 KM PER LITER & SERIVCE STATION IS NOT GIVING THE RIGHT INFORMATION . THE LAST COMPANY EINGNIER MR SANDEEP HAS ALSO CHEK THE BIKE NOT GIVEN ANY GOOD RESPON THEN WHO IS THE RESPONBILITY FOR THE BIKE

Sir,

I was the proud customer of your large selling Yamaha Fz-16 which I bought in Aug-10. My Phone number is [protected].

After having the events of bad experiences with you customer service dealer – Panache (Bangalore) , I am very regret to say this “Yamaha Sells bike not build relations with customers”.

Events Occurred Till date:

1. Panache Promised to deliver the Bike on Thursday 5-Aug-10, but they delivered the bike on Friday 6-Aug-10 after waiting for 4 hours in their showroom (listening stupid excuses – bike lying in go down of Indra nagar, registration has been done, someone is getting the bike here etc).
2. Bike RC has not been received at my home, I follow up with them at least 5 times and finally they said you go in person to RTO office (K.R.Puram) RTO office and collect it there. No help they have provided. Finally I got my RC after I follow up twice in RTO office after 3 months in October.
3. Bike Insurance (original) not received either on time – again I have to follow up 7-8 times – always give me answer that they will arrange it from indranagar office – I received my insurance after 4 months in November
4. Worst scenario – My 2nd service for Bike was due on 16th nov -2010. I gone for 3 times between 8th Nov to 22 nov for servicing – They keep saying sir we have many bike for service you come tomorrow. We don’t have staff , some on leave etc. for reason. I shout at them literally on 22 Nov and finally they agreed to service the bike – again they was giving excuse sir you service due date has lapsed by 6 days.
5. They provided me a Teflon coating voucher having validity 7 – Nov -2010 . When I wanted to claim – they gave me stupid reason again that sir guy has to come from indranagar . Finally they agreed to do it but when I was receiving my bike they said Teflon coating cannot be done as this validity expired. This is what you say customer service ??????

I am writing this letter to let you know how irresponsible your dealers are and they don’t know how to treat customer. I have purchase Yamaha as brand and with this kind of attitude by your dealer – I won’t be recommending this bike to anyone due to poor customer service . I am working professional and I don’t have time to go to showroom repeatedly for each of the service.
The bike performance is good but you should also care about your customer. If I don’t receive any positive response this time from your team – I will highlight in any of the online forum – So that people know about the service you are providing to us.

Lastly, I am asking only for good customer support from Yamaha for future.

MAINE 3RD DEC 2009 KO BIKE PURCHASE KI AUR REAR TYRE BAR BARPUNCHUR HO JA RAHI HAI, PUNCHUR BANA BANA KE THAK GAYA HOON.

hi,
I m facing so much problem from day one(17/05/2010) regarding heavy noise in rear wheel & chain set.Yamaha service centre changed the rear wheel due to noise problem with in 4 days of purchasing,after one & half month rear wheel's hub casting wearout & creat the problem in effect chainset,its my humble request pls.change the chainset in warrenty because as per Yamaha service centre its not a warrenty.

thanks

umesh kumar

Dear Sir,

I had taken a loan from Hdfc Bank Ltd. on 8th October 2010 & so far i didn't get schedule of loan repayment. Send me the copy of schedule on my email I.d :- [protected]@GMAIL.COM

My Hdfc Loan a/c No.17419753.

D.O.B :- 18/08/1985.

Address :- F-18, IInd floor, street no.1, mandawali unchepar delhi-110092.

Please do the needful at the earliest.

I was driving my vehicle at the speed of 40 to 45 KM/PH. Suddenly I noticed jerk in front wheel and suddenly I saw that rim has broken.

I am of opinion that it is due to manufacturing default. I have purchased Motor Cycle from Jinder Yamaha ( Budh Vihar) Delhi on 22/07/2010. On my request dealer has refused to replace the rim. you are requested to issue necessary instruction to dealer for replacement of rim. Early action in the matter solicited.

Yours Faithfully

Name :- Sumit Kumar Jha
Mob :- 91- [protected]

i have yamaha fazer 2009 m0del,all service done on the time but now i am searching for chain & sporket,for the last 2 month in all yamaha spare parts shops ,waste of mony, waste of time is the result
at last i got chain and inner sproket but outer sproket is out of stoke & they said wait for 2 weeks. now she is making some noice wen ride her and it make me very sad,it is very bad in condition

HELLO,

I'm Ajinkya Borade. Owner of Yamaha FZ-S bike (Jan' 2010.)

I have experienced a really bad behavior and a bad service from Yamaha Factory Shop In Mumbai. (Malad West, Mumbai, India.)

I have attached a video where I'm arguing with Yamaha Manager & Mechanics; I was angry because I left my bike at Yamaha for a service of my bike at 9am & my Bike rank on Job card list was 10th. And I was told that my bike will be Done at/before 6:30pm on same day.

When I reached service center at 7pm My bike was not even touched. When asked to manager he told they are finishing it soon and it will get finished within 30mins. At 8pm I got angry bcus I was still waiting in the Reception for my bike.

When i peeked in I saw that theye didnt even fixed punctured tires. When i asked them why its not done, they said I will have to Fix my puncture from Local roadside mechanic and they can take my bike outside for it. I TOLD THEM THIS IS YAMAHA FACTORY SHOP. Why will my bike go outside if im Yamaha customer & Yamaha will fix it. AND 90% of JOB WAS STILL PENDING even at 8:30pm.

Also, one of the mechanics threatened me that "what are your arguing for we that this R-1 bike worth Rs. 14LAKH pending.. and what are you !!!"

I got my bike job done at 9:30pm. For which i have to waste my all rest of the plans, as they wasted my 4hours in shop.

This video was recorded on Oct'2010.

Kindly please check the attached video. I have still 1 more video and lot more COMPLAINTS, but this email is enough for this time.. i guess.

AND I think your employees didn't go through your website "We put customers first in everything we do. We take decisions keeping the customer in mind." ???

Regards,
Ajinkya Borade

VIDEO: http://www.youtube.com/watch?v=U0lIOzaD0uE

I had bought one of your bike model YAMAHA FZ back in Nov, 2008 with great pleasure and expectation from your dealer, “GEORGE MAIJO INDUSTRIES PVT LTD; BEEMAS BUILDING; PALLIMUKKU JUNCTION; QUILON - 682010; KERALA”. But I am sorry to write to you that after six or seven months of delivery, the vehicle was facing one or other problem. The major of it “is” starting problem. Since the vehicle does not come with a kicker, you can imagine how difficult to handle the bike in a busiest area when the complete electrical functionalities of the vehicle ceases and the only way to get the vehicle running is to push start it in the middle of the traffic. You can also think about the thought that would be running through the minds of the people watching the scenario about an international brand.
To resolve the problem, I contacted the showroom - GEORGE MAIJO INDUSTRIES PVT LTD. When I got back the vehicle after service, I thought that the problem was solved, but after few days, the same problem hit me, again in the middle of the traffic. Annoyed with the situation, I took it to the service station and complained that the problem wasn’t solved. They asked me to come back the next day. From that very day, I had been asking them whether they could identify the problem, and whether it was solved completely. But, it took another couple of days to recognize that they gave me only polished promises. Every time they charge me heavily, and until this date, they are not able to resolve the problem.

I am Anshul Bhatia. I had bought a Yamaha FZ-16 on 17/10/2010 from THOMSUN AUTOMOTIVE (Sub-Dealer for Yamaha Motors India Pvt. Ltd.), Andheri-West, Mumbai.
He has given me all other documents like Insurance, Bike registration tax receipt, Bike manual and warranty book etc. But, he has not given me the YAMAHA INVOICE for the bike.
So, i am not sure whether the bike given to me is a new or an old bike.
I think, INVOICE is my basic right and i should be given an invoice for Rs. 75,500.
I had asked him for an invoice again and again, but he said he has not received the invoice from the main dealer. I dont know, how can it take so long?
Please help me.
What can i do about it?

The new Yamaha SZ-X 150cc has been launched in Rs.49000 but its performance is really poor.The engine style is same like the FZ-S and Fazer but SZ-X have not got much power.And there are many things to be told like there is no digital speedometer,no disc brake,no handle rims and the switches are not so much stylish as FZ-S.So i hope that u will make this changes within these days and launch new SZ-X with these changes and the front face too.But the price should be same.Being 150cc it has got only 12ps i think its because of the cost.

RAJ YAMAHA, Chennai - Pathetic Service

I bought FZ16 with these guys, only reason is, it will be close to my offcie so that I can easily get serviced. That is a very wrong decion.

Sales: If they ask you to come directly for a good deal, For sure yoo will not get any deal. They are so cool till you pay money. Once done, the sales person will not give you a courtesy smile.

Service: They do as if they are giving it for free. If youtalk to service manager, he will talk as if you are a stupid and he is genius. He forgets that he is a mechanic.

VERY UNHELPFUL AND UNFREINDLY ENVIRONMENT.

This is the 7th time i am facing same problem
I bought my bike fazer from JM MOTERS SECTOR-10 and after my second last servicing
i started facing this problem,i.e starting problem.
every time i got a gurantee like every thing is fine now but same problem like after just 2 hrs bike shows same problem
I dont know what to mention,but anyone will feel bad when their bike will not start in the middle of road.
So do i,and 7th time i am facing same problem,now i am afraid to give them my bike,they always handover my bike to new
engenieers and give a assurance like it wont happen again.but it did.
NAVED is one of engenieer then second jaswant, I am really fed up with your coustmer care.
I wont recomend any one else to buy yamaha,even i"ll sell this bike any buy any other
brand.just because of your brand i got trust and thats why i bought it,and this is my second time filing
case to consumer court.PLEASE REPLACE MY BIKE.

Dear sir,

we have purchased 2 wheeler yamaha R15 LE at raj yamaha, chennai. they have collected amount of rs-2335/- as per the proforma invoice and they gave me the insurance policy of rs-1680/-. they have cheated us by collecting the excess amount and i have called them many times but their not responding properly,

I had buy Yamaha Bike From Yamaha Dealer Name-Dama Automobile Dist-Mehsana & i had paid cash but from last two years my bike is still not be Registered In RTO Office. I want to say that i m not only one many of the customer is suffering this problem & i had complain so many times & send so many mail on backoffice but their is no one who heard my complain. So i want to say that no one should buy any Yamaha Bike otherwise you have to suffer like me.

SIR/MAM
i hav bought my yamaha fzs one and a half month back and after my first service was done my disc brakes stopped working properly i went to yamaha authorised showroom to complaint it they even did some things to improve it but now they have stopped responding and my disc brakes are getting worse day by day and have even acted as a sign of danger to me ...everytime i went there for its repairing they charged me for it and the result was nil ...please help me as soon as possible
URGENT

Hello sir,
I am one of your customer.i have to say this with very sad feelings that i am very unsatisfied with the bike which i had bought from one of your showroom bulland yamaha prahladpur new delhi in november 2009.since beginning i am getting a lot of problem with this bike yamaha fazer.mileage problem and speed problem is there.after purchasing i have changed the clutch plate two times and now again clutch plate is burnt in a month.i am very tired of this getting a lot of problem.please help me with this in two days or i will put this bike in the showroom.i am very upset.i think i had been cheated.please take some action soon.i have complain to dealer manager and others also but they are not taking this seriously.
Tanveer alam [protected]
thanks

I had given my Bike Yamaha FZ 16 for service on 29th Sept 2009. I had asked to check the Handle problem because the bike doesnt run in a straight line as it strafes either to the Left or Right. I ride very carefully so I am wondering how this problem arised. Many friend of mine have the same bike and their daily running is more than my bike. Did Yamaha Service centre steal any parts from my vehicle?? No repairs were done and I am very disappointed.My front mud guard was scratched badly during washing process by rubbing against the floor. I wish that Yamaha India takes note of the poor service given by Yamaha Service Centre in Koper Khairane and the Dealer Alka Yamaha in Koper Khairane are also having slack attitude towards Customers which is a shameful thing. I want the problem of the steering resolved and replacement of the front mud guard.Regards,Alok Deherkar,Cell No. [protected]