Yamaha Motor India Complaints & Reviews

Dear Sir/Madam,

I own a 2009 model Yamaha Fazer bike. Recently it has developed a leak in the front shock absorber and the oil seal needs to be replaced. Also the chain -socket combination needs to be replaced, but these spares are not available in any of the cities in India. I know a lot of people facing the same issue and most of the bikes are now in unusable condition due to unavailability of spares.
Can this issue be handled through this forum.

Thanks,
Anuraj R

Hi,

i have purchased a Yamaha FZ-S bike in October`2010. it does not start in winters. When i take my bike to Yamaha service center they told me that it will work fine after winters.

I even told them that this seems to be manufacturing defect and should be rectified to which they replied sarcastically asking me to lodge a complaint with Yamaha.

Yamaha also don`t seen to respond, i am felling very helpless and cheated.
Please help me out with this as i am not able to use only means of my conveyance.

Thanks in advance.

With Regards,
Ankit Varshney
Ph. no.: [protected]

I have not seen such a worst Servicing center like Yamaha Service center in Thoraipakkam, Chennai. I went to change Brake Lever and have a water wash. I was asked to wait in customer lounge for an hour. I waited but no one ever cared about the service to my bike. After waiting for 1.30 hrs, I was shocked to see that my bike was still in the place where i left. And I saw many customers shouting at the mechanic for their worst service. The Yamaha people didnt care about their shoutings and started showing hands to other people for their mistake without caring to rectify the mistake. The Worst case happened was, the Yamaha Dealer ( Owner) arrived and saw the shoutings of customer & he started shouting at the customers by asking them to wait. I didnt expect that a world class Two wheeler manufacturer like Yamaha can treat their customers like that. Very worst service by YAMAHA. Each and every customers are complaining and not willing to take their bikes back. At the last, My bike was not washed properly. And the Yamaha people took 3.5 hrs for just washing my bike.... I didnt expect this from YAMAHA.

Hello Team,

I got my fz-s from shakti agencies(only dealer for yamaha at Amravati) in August. While doing all paper works for RTO, the RTO person(from Yamaha side) did mistake for the RC number.

Now I have given back them the RC to make the corrections and it has been 2 months they have not yet replied to me. Whenevr I tried to contact they are not available.

So, in all it has been 6 months and they haven't provided me the correct RC

As I am at Delhi and working, I am not able to go physically there.

Request you to mark it has red mark on Shakti Agencies(Amravati).

And I would need immediate action as I am paying everyday for travelling to and fro from my office which is not required after am having bike.After getting RC only I will be able to apply for NOC.

I purchased Yamaha Indian Keyboard PSR i425 from Roland Pro Music 4A, Dent Mission Road, 1st Floor, Kolkata - 700 023 for Rs. 19,500/ along with a Bag and adaptor. Tax invoice Bill No. 0872.

Later on I came to know from internet that the cost of the above mentioned item is Rs. 16,500/- including Original Power adaptor, Carry bag and stand.

I rang up the seller and asked him to provide me the stand but he is asking for Rs. 1,000/- more.

I want refund of the extra money charged and also the Stand which comes free with the package.

Regards

Indranil Sengupta
10/4 Kedarnath Banerjee Lane
Kolkata - 700 036

Mobile No. [protected]
e-mail [protected]@yahoo.co.in

sir,

I bought yamaha fazer red in jain motors, chennai.
after 3 months paint started to peel of, there is no proper response for my complain in show room. and few areas started to rust. could to pls look after it.

NAME : BALAKRISHNAN
ADDRESS : NO.19, KOVALAN NAGAR, 1st MAIN ROAD, PALLIKARANAI, CHENNAI-100.
MOB NO : [protected]
FRAME NO : ME145S024A2002980
ENGINE NO : 45S2003087

I am dawood sidhpur wala i was purchase the yamaha fz bike since last year 2009.and i am bike complaining about my bike digital meter,my bike digital meter was damaged naturally and i was told that yamaha showroom in Ratlam(Madhya pradesh)457001 but they never give me reliable answer about my problems but always they say yamaha company was not sent the digital meter right now but whenever they sent the digital meter i am replacing your meter but i was complained about this problem 3 month early and the problem is remain and i am very unsatisfied your services,i think its not a small issue this is all about company goodwill n reputation,
so my humble requested to you to please sortout my problem as soon as possible and change my think about your company services.

date Dawood Sidhpurwala
27-dec-2010 Ratlam (Madhya pradesh)
Contact me on.[protected]

This is Vaibhav Ranade. I have purchased R15 before 2 months. From the second day I am complaining about the rare breaks. Somehow your service centre executives managed to make me satisfied with some fix. But the problem is still there. Suddenly, now they told me that I have to change the Disk plates (rare) worth Rs.1200/-
The total running is 4500. And your executives are telling me the rubbish reasons for that like don’t use woodland shoes or there is no warranty for these plates or don’t use breaks or you have to change it after every 4500 kms etc. What you expect from the customer, you are selling your product in Mumbai city and u expect the customer not to use rare breaks?
I have spent around Rs.120000/- on this bike just because of the name YAMAHA and not expecting this type of service from you people. Considering the amount I can expect that these disk plates should work for at least 6 months.
I was trying to call the customer service centre (Yamaha india) but no one is there to pick up the phone.
I want the answer and I am not going to spend more money on this damaged parts. If I didn’t get any answer from your side in 2 days, I will goto the consumer forum and will complaint about this.

I am Hariharan.R bought a Yamaha FZ-16 from senthil kumaran auto agency in Krishnagiri. Right from that day my problem started.i got the bike through finance and the the manager took more than 10 days for registration since m working in chennai i got to plan my trip so that i can take the bike with me but when i called the manager mohan he spoke in a tone like he gave that bike for free and shouted like any thing. following that,i got the rear tyre leak problem. he also gave me a different loan structure before i got the bike and got a different one when i received the bike. Now when i received my insurance i found that the chassis number is different from the actual now when wen i asked it he got my RC back and told it will take 10 days to process. how many days should i be without driving my bike since i got to pay the fine every time when traffic police catches me.

hello, my name is yasir from bhatkal m your old customer.. this is my 4th bike from yamaha company..right now m having R15.. my battery is giving trouble.. i charged it thrice bt still same condition.. to start my bike i hav to push it.. jus to solve my prob i went to mangalore they told it will take more than 20 days.. whats the use of taking so costly bike when u cant keep products m highly dissatisfied with u.. i called to main dealer even they r not giving proper response... m not satisfied with 2nd service too.. my bike has lots of problem hope u will solve..

Hi,

In the month of October I received messages from YAMAHA stating that they will replace speedometer (For faulty fuel Indiacator), push lever and toroson spring from last three months.
I inquired the YAMAHA company outlet about it. they assued that it will get changed with 20 working days.
Now after 60 days my parts havn't been changed yet.

Please look into this. As if the push liver breaks then it would not be possible to drive the bike.

Regards,
Sukrut Rayate
[protected]

sir i have a bike in YAMAHA FZ 16 last week i got 3 sms in yamaha i am still going in our service station no responce till the date the dealer said no stock .no warrenty .the company said change the spares at free cost. 1.upgrded speedometer, 2.push lever.3.toroson spring.i am 2 times call 2 C/C no reply i tell to my friends dont buy a yamaha our service very poor.

myself mohd shoyab and my complain is that i cant find my yamaha fazers in any showroom of yamaha in jaipur sikar i am so disapointed and unhappy with the company service please help me and issue me the part panels of yamaha fazer

To,
yamaha automobiles.

i m I.V.S.S BHANUKIRAN ,resident of andhrapradesh, hyderabad, vanasthalipuram, dwarakamainagar,hno:4-12-753/89. sir i have owned an yamaha enticer bike of 2004 model silver, as i use it regularly it does need some conditioning and servicing till last few months i used to give it in sri ganesh motors,lbnagar,hyd..Now it became a problem for me because they are not at all taking my bike for servicing showing the most mean reason o[censored]navailability of parts of yamaha enticer..i am astonish to the fact they was saying that in yamaha show room they were unable to provide the spare parts for my bike,that too the bike is of yamaha, i with a hope of getting an appropriate solution for my problem typing this complaint , waiting for your response.
thank you,
yours truely,
I V S S BHANUKIRAN

I m Owner of Yamaha FZ- 16 now my bike is completed 2yrs on 28th nov 2010.my sales and service dealer is Excellent Yamaha which is located in Heart of city Andheri they r saleing there bike but no parts available for six -seven months. I m bike lover hard corer tourer i travel different different places in india this may i gone LEH after back from der i m having problem wid Chain spocket but before that when my completed 10000kms i asked them for chain spocket they said come in next month then aftr coming back from LEH i giving daily visit to workshop but still i m not getting the chain spocket and not only that they dont have minor part also for E.g : oil piston for fornt break,Fuel Guage i.e is from one year,plug etc .but they dont sale is not imp service is important than sale ,customer by any vehcile on company and there serives and part availbaility.this is not my individual problem ,problem with my whole group or yamaha bike holder e.g R-15,FZ segment .i expect the solution from ur side ,and please do needful .
Thanking You

Yamaha Bike Lovers

dear sir,
it is very very bad to inform u that ur company is providing bad products to custumers . just after 2 yr. of buying vechile slowly few holes i observed in silencer, after that whole silencer was rusted & much biger holes appeared for which i had invested lot of money . and i[censored] ask company to replace this damage part they are asking for money . i[censored] compare with other companes where there silencer last till bike ends ur silencer of yamaha libero doesn't last more than 3 yrs. this problem is not only with my bike but i observed this in every yamaha libero. now who will pay for this? . it is better i[censored]r company will provide new silencer for my bike otherwise we had to think twice before buying any yamaha products.

from : dr. vikil
e mail add: [protected]@gmail.com
mob no. : [protected]

Hi

Recently I have bought a YAMAHA-FZS from PERFECT RIDERS Bangalore.
The very Second day got a problem with my Battery and struggled a lot to ride without a self start.Shocked by seeing the way the perfect riders guys received me when I was there for a complaint, somehow got it changed.

Even its a terrible experience with the first service over there.They are not even charging the battery after their service and the servicing sucks even,so reckless in dealing with the customers, for a service they are taking two days to deliver.
Not interested to give it there anymore,Suggesting my friends even not to go for such a brand really..

I dont know what YAMAHA is doing, whether this email makes a difference or not but posting for my satisfaction..
gusy please be aware of such showrooms.....

My Yamaha FZ16 is two years old sparingly used 4200kms.It started to give unusual
jerks and vibrations during acceleration.I was told to replace chain and sprocket set.Moreover during the last one year I had to replace Speed sensor, Brake-switch and Tail light twice.The indicator,head light switch assemblies and Fuel guage have also started giving trouble .
I want a response from YAMAHA which says "Quality above everthing".

I HAVE PURCHASED YAMAHA YBR 110 ON 15/08/2010 FROM PARAS YAMAHA, 209/6 BHABOLA NAKA, SANDOR, NEAR BORI COLONY, BHABOLA, VASAI WEST, DIST THANE 401202 - I RIDE THE BIKE FOR 8 DAYS THEN I TOOK THE MILAGE THE BIKE IS GIVING ME MILAGE OF 38 KM PER LITER & COMPANY IS TELLING THE MILAGE OF 71.5 KM PER LITER & SERIVCE STATION IS NOT GIVING THE RIGHT INFORMATION . THE LAST COMPANY EINGNIER MR SANDEEP HAS ALSO CHEK THE BIKE NOT GIVEN ANY GOOD RESPON THEN WHO IS THE RESPONBILITY FOR THE BIKE

Sir,

I was the proud customer of your large selling Yamaha Fz-16 which I bought in Aug-10. My Phone number is [protected].

After having the events of bad experiences with you customer service dealer – Panache (Bangalore) , I am very regret to say this “Yamaha Sells bike not build relations with customers”.

Events Occurred Till date:

1. Panache Promised to deliver the Bike on Thursday 5-Aug-10, but they delivered the bike on Friday 6-Aug-10 after waiting for 4 hours in their showroom (listening stupid excuses – bike lying in go down of Indra nagar, registration has been done, someone is getting the bike here etc).
2. Bike RC has not been received at my home, I follow up with them at least 5 times and finally they said you go in person to RTO office (K.R.Puram) RTO office and collect it there. No help they have provided. Finally I got my RC after I follow up twice in RTO office after 3 months in October.
3. Bike Insurance (original) not received either on time – again I have to follow up 7-8 times – always give me answer that they will arrange it from indranagar office – I received my insurance after 4 months in November
4. Worst scenario – My 2nd service for Bike was due on 16th nov -2010. I gone for 3 times between 8th Nov to 22 nov for servicing – They keep saying sir we have many bike for service you come tomorrow. We don’t have staff , some on leave etc. for reason. I shout at them literally on 22 Nov and finally they agreed to service the bike – again they was giving excuse sir you service due date has lapsed by 6 days.
5. They provided me a Teflon coating voucher having validity 7 – Nov -2010 . When I wanted to claim – they gave me stupid reason again that sir guy has to come from indranagar . Finally they agreed to do it but when I was receiving my bike they said Teflon coating cannot be done as this validity expired. This is what you say customer service ??????

I am writing this letter to let you know how irresponsible your dealers are and they don’t know how to treat customer. I have purchase Yamaha as brand and with this kind of attitude by your dealer – I won’t be recommending this bike to anyone due to poor customer service . I am working professional and I don’t have time to go to showroom repeatedly for each of the service.
The bike performance is good but you should also care about your customer. If I don’t receive any positive response this time from your team – I will highlight in any of the online forum – So that people know about the service you are providing to us.

Lastly, I am asking only for good customer support from Yamaha for future.