Reliance Communications Ltd — Postpaid to prepaid connection transfer issues
A -202 Sai Karishma Arcade ,Near Ideal Park , Mahavir Nagar,thane -401107, Mumbai, Maharashtra, India
Almost more than a year back , I have purchased a reliance Data Card with postpaid connection scheme. I have used that service arround 8 months with timely payment of all billing cycle. Now after arround 8 months o[censored]sage I had placed a request to one of thier franchise to convert the post paid to pre paid service with complete extra setllement charges paid. There was only few teleconic followups from customer care who were insisting me to remain in post paid scheme for which i have not agreed. On next month billing i have recieved a reliance post paid connection (same scheme) amount credited. I went for an Inquiry to the franchise where they admit the delay but not responding to the mistake which has now happened through thier system. On that note itself I have placed the request of termination of connection. Several calls they have made where i have given complete explaination that the mistake is not from my end.
Last week i have purchased a pre paid data card connection on the same billing address with the same franchise vendor of reliance. till date i am not facing any service issue.
But today I have a recieved a call from +[protected] Akansha Chauhan legal department from Reliance for paying amount of Rs 1325 /- outstanding for the previuos data card connection.
I feel this is completely rediculous from thier part of providing selling thier services by not keeping any track and uncessary harassing the customer on thier faults
I will be collecting all the proofs and will be submitting upon request. kindly suggest & help me to resove this case
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