Dear authority of country club,
This is bring to your kind notice, that i became a member of your prestigious club on dated 10/3/17 through your employee and representative abhishek chauhan, mobile no [protected]. The plan which was given us is thumps up platinum (Club+30 years 6n7d blue u12). My membership card no is ccjp217tclub30lb72624. This person came to us and insist us to take the membership for 30 years without narrating us the terms and condition. There were certain policies about which i was not told by the abhishek chauhan verbally and i hope it was his duty to clear the policy as he knows that i don't know english language. So he reads and explained only the partial part of the agreement and didn't disclose me the following terms which i want to bring to your kind notice.
1. First of all, he came to my home at 10 pm in night with the agreement. The cctv footage is with me as my home has cameras inbuilt. He has not even given me the time to have proper feedback whatever is written and explained there but only few points discussed. To get the paper signed, he said that ma'am you belonged to rajput community and me too. I will be committed for my promise for this membership so i signed the paper for the trust and believe he shows me at that moment of time.
2. He told that gym membership is for talwalkar and gold's both for the period of membership time i. E. For 30 years all over india, where as in the agreement it is written that we can use only talwalkar's gym and validity period is only one year. He also told that we can swipe the card all over india but later on i came to know that this is for only the place i live and valid for one year. I am a politician and i move all over india, what is the use of its working in the place i live?
3. He told that there is no annual and renewal fee, only one time payment of rs 2, 25, 000/- is needed. At the same time, he bargained that the membership price is of rs 2, 50, 000/- but now there is a special scheme in i am getting discount of rs 25, 000/-. He took two cheques of 1, 00, 000/- each and rest amount rs 25, 000/- is taken in cash. We trusted him, as he is your executive and representative, "the prestigious country club, india".
4. He has deceived us by not explaining the amc of rs 8500/- which has to be paid within one year of membership. If he has told us this information, we would have not given him money and have not taken membership. One can see that annual interest of rs 2, 25, 000/- is 54, 000 / year and for two years it goes like rs 1, 08, 000/-. Therefore, i am paying rs 1, 08, 000/- extra with the basic fees rs 2, 25, 000/-. Beyond this i have to pay rs 8500/- and it will increase by 15 % every three years on the last paid amc without prior notice.
When i received welcome call from your end, on that very moment i denied to pay amc because it was not in my knowledge earlier. After my refusal, this representative abhishek chauhan called me and ask me to accept the amc offer on another welcome call. Sametime, he assure me that he will waive off the amc by the country club authority on special request in due course of time. Even that i refused to say yes and denied to pay towards amc for being honest for what my thinking and understanding for the agreement which was told by abhishek. He does fraud with us and deceive us by saying lie on behalf of country club, india. I have recorded the welcome call i hope you have kept the same. I suggest you to listen it and understand that when i am not interested to pay amc then you should immediately return my deposit of rs 2, 25, 000/- towards the membership. Eventhough you moved the papers forward and doesn't care about my refusal. Now, i felt that this amc is forcefully imposed on me. When the copy of agreement come to me, i promoted to my friends to be a part of this club. They read the terms and condition and explained me about the thing which abhishek didn't explain. I being an innocent person feel cheated and deceived by your goodself. I consider such actions as fraud and they purely destroy the right to information act of the country's constitution.
I will not pay amc as this was not mention at the time of deposit rs 2, 25, 000/-. Kindly return this money asap.
At the end of this point, i want to add this clause that i was not interested to pay amc earlier and not now.
5. Although, our fees was paid well in time but no food voucher of rs 3000/- was given to us.
6. Abhishek has sold the membership, but in reference he did not mention his name in clause 5 (Ii). This is also a kind of hiding information to the organization and question arises on his integrity. He don't want to be responsible for any dispute, this we can figure out.
7. He also committed that with this membership, i will be the member of all renowned clubs of india whether it is jaipur club or ummed club, rajasthan. We will get free space for any function in our family in their premises, which now i feel a another lie.
8. Abhishek told that if any celebrity come to these clubs, we will get free entry paas but all in vain.
9. He don't attend my phone calls and if by mistake he picked up the phone, usually says me that i will talk to higher authority and get back to you, which never happened.
10. He creates confusion between my husband and me. As this policy is in my name and he gave the mobile no of my husband. My husband is very busy person, he is always short of time and abhishek talked to my husband and convey this to me without any solution of my problem "ma'am i have talked to your husband" and in this way no solution of the problem comes out. I want to know that when he has taken my signature on the agreement then why he put mobile no of my husband. He does this cleverly.
11. I felt emotionally blackmailed and cheated while buying this membership. If you want, i am ready to sit and talk to abhishek face to face in front of you people so that things can be crystal clear.
At last, either you return my money and solve my problem neither i will go to consumer court for justice and explain how these people deceive innocent people of india.
Best regards,
Rinku kanwar
Mob: [protected], [protected]
Country Club India customer support has been notified about the posted complaint.
