Country Club India Complaints & Reviews

Dear Sir / Madam
Recently i have become member of Country Club India about month before, and they offered me complimentary package of 2 nights and 3 days holiday package. I requested the Country club employee to book my complimentary package on last week of August-22 about a week before. Today i got call from their Central team from Hyderabad and confirm my complimentary package. subsequently, i got call from marketing person and booking...

I want to cancel my membership as they have too less hotels. The executive told me there are 100 hotels across India, but in reality, they have as they promised. I was also sold the package as an international stay however now when I call the customer service team it's not available. This membership was sold to me by Neeraj and his number is [protected]. This person does not even pick up my call or reply to the message.

Please call me on my number for more clarification [protected]

I want my membership canceled and my amount refunded.!!

I want to cancel membership as they have too less hotels. The executive told there are 100’s of hotels across India, but in reality they have only 5-6.
I want my membership cancelled and my amount refunded.!!
Membership id: CCBGVIP10LB110582

I had purchased country club membership from Ronnie in the hope of getting services as promised by him also I paid full maintainence charges as soon as my money was paid the sales person vanished like he dint promise me anything I'm trying to contact your sales person every one is asking for extra money I want my money back or else this is going to far this time I will screw your company.

They are fraud.. i bought romms for 40, 000 but now they dont response for my calls and messages.. they did fake promises and misguide.. i want my refund ...

I am country club member from 2017. Initially while joining, they informed me that they will provide fitness, 7 days/6 nights holiday, free/discounted tickets for events etc for 10 years. I paid Total AED 18, 000.00 for the same. While signing contract it was mentioned every year we have to renew the membership and separate charges will be applicable. When I checked they told, they will waive off that charges later. Also, they asked me to use my credit cards and they can convert it into 24 months equal installments. If I am not happy I can cancel the membership within 30 days and they will repay my money back. Once I paid the full amount, I checked with my bank for 24 months equal installments, they told it is possible with some interest rates. They told me that you pay the internet rates. We will reimburse the same. Afterwards when I was checking online regarding the reviews I saw negative reviews and asked them to cancel the membership within 30 days and return back my money, they denied to do so. Even I was following up for the reimbursement of interest, every time they are telling it is under management approval. After 6 months all the employees whom I was communicating left the company and I have to follow up with the new employee who denied to pay reimbursement as their management denied and they agreed to adjust this for annual membership and sent me new agreement in 2018. In 2019, I booked 1st Stay in Amrutha Castle, then they asked me to pay utility charges of Rs 3, 000 (Rs 500) per day. Which was not informed earlier, later when I asked them, they waive off the same mentioning it is applicable for tie off properties only. Due to Corona in 2020 and 2021 I did not book hotel stay. Just now I am trying to book holiday I am surprised to see that they have closed their office in Dubai, sell their hotel and fitness without any information to members. When I tried to reach customer care in Hyderabad, nobody is responding. I sent an email to customer care to book the hotel stay, they asked me to send it to reservation department and when I asked reservation department to book for Singapore as per my membership contract with them, they informed me now there is no international hotel stay is available, only Indian stay is available and when I told them this is not acceptable to me, they forwarded my email to customer care to respond for the same. After continuous follow up ( I sent 5 reminders), customer care responding me mentioning there is no international hotel stay is available right now and book for indian hotel stay and asking reservation department to book hotel stay once they receive my reply for the place and date. When I paid you full amount for India and international hotel stay, why I have to book for Indian hotel stay only? You have taken advance for 10 years and as per my membership contract you have to provide me these facilities or you have to return back my money. Even there is no fitness in Dubai and events as well. Customer care and reservation both are irresponsible, they have given contact no's which is always switched off or left with no answering, To get reply to our email, we have to send several reminders. They don't bother their customers. They have already received our money and enjoying. I am requesting country club don't cheat people like this. Respond customers promptly. This is the only way to save business and you can grow as well. Last but not least, please return my money which I paid as you are not fulfilling the contract terms.

Hope to get positive and swift reply from you.

Hi, I bought a country club package for my vacation and at the time of buying the agents bragged about country clubs services. I not only paid the membership fee but also the one time maintenance fee. I was told that I can book my holiday anytime and can also gift anyone. Now that I am trying to contact Country Club the person who sold the yearly package is not responding. I raised a ticket through the app and still nobody responded. I have sent multiple follow ups email and still there is no response. I would like to get all my money back from this company as they are not following what they promised. My number is[protected].

I am the member since 16th April 2022, Membership number is CCBGVIP10LB110301 for VIP 10 years package 6N7D Blue U12 and I received the membership physical cards on 26th April 2022. Still now I did not used any resorts/properties. I decided to go for cancelation of the membership and need refund back money. Following are the major factors for cancelation of membership and other reasons I enclosed all the email trails which I sent your customer care.

1) I called multiple times to Holiday booking RMC number [protected] to book holiday, call get the get connected, song will pay for 3 to 4 minutes, and then call get disconnected (Attached call history). No one will respond my calls, very poor customer support and hence I don’t want struggle in the future.

2) I called multiple times to central customer care number [protected] to get some clarification on membership, the call gets connected and then song will be paly for 30 to 40 minutes (Attached call history). No one will respond my calls, very poor customer support and hence I don’t want to continue membership.

3) In country club mobile app, on my home screen there was number [protected] appearing by default, that is Country club sarjapura, Banaglore customer care number. When I called [protected] it will connect some anonymous lady, this lady not all working in Country club sarjapura, Banaglore and mobile number [protected] not at all customer car number of Country club sarjapura, Banaglore. This is fake number.

4) At the time of presentation provided by your representative mentioned that to me, customers needs to only pay only Rs.700+tax (Tax if applicable) for staying on Country club owned and tie up properties for entire stay (Example : If stay is 7 days = 700* 1 members – 700 +tax for entire stay). DAE properties, customer to pay Rs.1200 to 1400 for entire stay. But when I try book the resorts in country club application, Rs.700+ tax per day & per member and for tie up properties Rs.1500 + tax per day & per member. For DAE listed properties starting is 139 US Dollars, INR Rs.15, 000 plus to pay to stay. But your representative explained me all false information and provided fake guarantees. I lost my faith on the country club membership. So, I want cancel membership.

5) In tie up resorts/properties to stay one day, I need pay utility charges of Rs.1500 + plus tax. But in in the market or third-party service providers, such as makemytrip, yatra, Goabibo and etc. the amount they are charging same only (Attached the screenshot of that). I am not understating what is the use of country club membership.
6) Your representative has shared some of booklet/pdf copies at the time of presentation. that Boucher has all country club owned resorts totally 75 plus resorts and DAE properties list, that has 300 plus properties. But when I try to find properties in country club mobile app/we, I can be able to see only 9 of country club own properties and almost 90% of properties are not listed in the app/web. In DAE website also not listed all the properties. For very less properties I don’t want pay AMC and high membership fee. So please cancel the membership.
7) I checked with a few of known persons, who had utilized your facilities had very poor opinion of the infrastructure and facilities. Summing up their experiences, they all repented to have invested in your membership and to have incurred substantial amounts in a substandard product. Also, in social media and google review had very bad opinion about your club membership.

Dear Sir/ Madam,

Subject: Cancellation of membership and refund of fees paid

I am member of the club, with Membership no. CCDL10VIPLB31859. I became member on 11.05.2022. Since I became member, I have never utilised ANY of your services. Following are the major factors responsible for our not utilising your facilities:

1. The complimentary holidays offered initially was just on paper. It was never provided to us in reality,

2. Discussions with a few of known persons who had utilised your facilities had very poor opinion of the infrastructure and facilities. Summing up their experiences, they all repented to have invested in your membership and to have incurred substantial amounts in a sub standard product,

3. We ourselves visited 3-4 of your clubs/ recreation centres/ resorts to check infrastructure and facilities and found them shabby and poorly maintained,

4. I would like to have the refund of the fees paid of Rs. 35, 000/-. Being a Advocate i will approach to the court if my fees is not refunded at the earliest. i dont want to continue this service as they have hide many thing from me and they dont have good resort and hotels.

5. Every now and then your representative would call with the sole aim of getting the Administration Charges paid for the past periods. I would always say that we have paid you full membership fee and also Administration Charges for the first year. We are entitled to at least one stay in your vacation centre. When we have that experience and are satisfied with the facilities and service, we may be encouraged to continue with the membership. Hearing this, the company Rep. cuts the phone.

I have documentary/ picture/ video evidences of many of your clubs and vacation centres. Hence, if my request is not heeded to, in a reasonable period, I shall be constrained to share those in social media like, Facebook, WhatsApp, Twitter, Instagram et al. I can assure you that this will be done with great sense of purpose to not only get our refund but also prevent many others falling prey to your machinations. I don’t need to tell you power of social media these days.

I will also approach to the competent court of Law in India.

Anticipating your prompt favorable response,

Thanks and regards,
Hasmuddin
M. [protected]

Country Club people cheated us with an amount of INR 500000 rupees.

Dear Sir / Madam

My name is Ankit Hassanandani from Mumbai Me & My Friend had taken country club membership last month end only from Mumbai zonal manager mr Anoop singh

Our Membership Details -

Mr ANKIT HASSANANDANI - CCMU69VIP5LB66011 - 10 YEARS HOLIDAYS
MRS ABHINANDA SARKAR - CCMU69VIP5LB66013 - 10 YEARS HOLIDAYS

This is to inform you that we both are totally disappointed by taking this membership and not at all happy we feel we are scammed and cheated

Your zonal manager Mr Anoop singh did fraud with us by giving all false commitments and promises during membership so that we take membership and after taking membership when we come to know real facts and details and tried to contact him he ignored our messages and calls and later he blocked us everywhere so that we cant contact him. this is so unprofessional from the position of zonal manager

i have all proofs and witness for what he committed before taking membership
i was going to give 4 more memberships of my friends to country club but because of all this i stopped them from taking

Please let me know what can be done now. if i want i can go to consumer forum also as its scam and fraud or i can post this on all social media and online as i have good reach there are more than 7-8 false commitments not 1-2

Please let me know what to do now...

Awaiting revert from your end

My number - [protected]

My Membership Details -

Mr ANKIT HASSANANDANI - CCMU69VIP5LB66011 - 10 YEARS HOLIDAYS

Dear Sir / Madam

I had paid 5 years AMC together in an offer offered to me by your zonal manager Mr anoop singh & someone Trinesh from Hyderabad head office so i paid total 15000 RS + GST thats 17700 RS

Now i am asking GST invoice for same which i paid and i am not getting it which is legally wrong as if your company charged me GST i should get invoice its more than 10 days so tomorrow my accounts team filing official complaint in GST department that you guys took GST and not giving invoice which is illegal

Kindly send me invoice or refund amount charged on name of GST otherwise i won't be liable for any action by GST department

Already disappointed n unhappy by taking club membership

I tried to reach customer care no proper response, I was cheated by the marketing guy name Karan and he left the org .lot of false commitment, not able to book single holiday also, I tried to reach Sonia she told it will be sorted out but no call back after wards, not even received my membership package by courier

Attracted us by some fake commitments and lured us to buy membership plan however without providing any trip/facility they only call us to pay AMC charges and dont give any assurance of the services committed during the time of taking membership

We are gold card holder in Country club. After corona when me Runu Das and my family visits country club hotels, there is no maintenance at all. AC is not working, room lights all are not working, staffs are very poor quality, and we booked the hotel before three months and they know that we have one wheel chair person still there is no such fixed rooms.
In Puja vacation, 2021 I avail the Goa country club there also very poor condition of rooms, colors are faded, baathroom condition is worse. And now I'm in Kovalam country spa resort here also room quality is poor, lights not working, bathroom is not good.
If any reactions is not taken, then it is very sad to be a member of this club.
I hope some actions should be taken.

We are gold card holder in Country club. After corona when me Runu Das and my family visits country club hotels, there is no maintenance at all. AC is not working, room lights all are not working, staffs are very poor quality, and we booked the hotel before three months and they know that we have one wheel chair person still there is no such fixed rooms.
In Puja vacation, 2021 I avail the Goa country club there also very poor condition of rooms, colors are faded, baathroom condition is worse. And now I'm in Kovalam country spa resort here also room quality is poor, lights not working, bathroom is not good.
If any reactions is not taken, then it is very sad to be a member of this club as we are suffering badly.
I hope some actions should be taken.
Thank you.

Dated 10.04.2022
I am a Sr Citizen (woman) of 67+ years old. Membership no. CCDL06CLUB10LB7974, member since 10.12.2010.

Before the expiry of my Country Club membership of 10 years on 10.12.2021, I received phone calls from Country Club different offices inviting me to extend my membership further. I opted to extend for 5 years and accordingly Mr. Ajay Haldar, Asst. Sales Officer, Country Club Delhi office, who corresponded with me, extended my membership for 5 years upon payment of Rs. 20, 000 as asked for and the receipt of payment was acknowledged. Then I paid 5 years AMC paying Rs 14, 160 to Ms Azma of Country Club Noida office who also contacted me earlier and she acknowledged receipt of payment.

Responding to my request both Mr Haldar & Ms Azma agreed to carry forward my unused holidays of the previous 10 years membership. This was very important condition of my membership extension.

After the contract papers of membership extension was signed and sent back to Mr Ajay Haldar, I find my original 10 years membership records vanished and only 5 years extended membership is being shown in my logged in Country Club Membership Account page. I brought this to the attention of Mr Haldar immediately.

Since 17.10.2021 I am in constant communication with both Mr Haldar as well as Ms Azma for showing my 10 years membership records so that I can avail my unused holidays of 10 years membership tenure.

But to my utter surprise, none of them is doing the needful nor responding to my series of emails and even not receiving my telephonic calls. Ms Azma is however telling that Mr Haldar will do it. In despair I emailed to Central Customer Care regarding this matter on 01.04.2022, but did not get any reply, not even an acknowledgement of my email.

Under the circumstance I do not know what more I shall do so that immediate action is taken by Appropriate Authorities to solve the matter and mitigate my harassment.
Kindly advise.

Regards
Jayashree Ghosh
Mob [protected]
email : [protected]@gmail.com

I signed up with countryclub as there was an office in qatar. But the office has been closed in qatar and its now been absolutely horrific experience to get the services that were promised.

One of the main reason i joined was due to tie ups for international destinations.

In the pasymt ive received numerous calls for the AMC payments but now when its time to make use of the service i dont have anyone to talk to.

Ice tried calling, messaging and sending emails to the contact person who last toom my AMC payment and promised to provide service but he is not answering and of my calls and ignoring almost all messages.

Ive called the customer service but there is no one answering. I called reservations and ask to speak to a manager to explain my situation and ask for help however the reservation staff kept me on hold for long amd then disconnected the call.

Its 10 days now and ive only received a couple of emails without receiving help but no one wants to speak to me.

I want a senior manager to call me on my qatar number[protected].

Hopefully i receive a call soon.

The country club people are a big fraud. They have cheated my parents who are senior citizen 85000rs! With fake promises of dubai package tour. This is harrasment and we are constantly following up but we got no refund.

I am highly dissatisfied with the services that members of country club provide. I have paid for the international membership which offers me some benefits travelling around the world, I am not happy with the service I get. I do not get the benefits of the membership that I have paid for. I am willing to get the refund from the company asap.