Aug 01, 2021
Updated by SantoshJawalkar To
The Board of Governors,
The Country Club,
6-3-1219, Begumpet
Hyderabad – 500016
02 /08 /2021
Sub: Consumer Dissatisfaction
1) In view of the fact that no contract / legal document / Purchase Agreement / Affidavit has been signed by me, it is completely illegal on your part to keep my money.
2) I have made verbal communication with your complaint cell central customer care "Sandhya"+91 [protected] & Pune Customer care "Revati" +[protected], and posted multiple E-mails at Pune Customer Care [protected]@countryvacationsmail.com >, "[protected]@countryclubmail.com" <[protected]@countryclubmail.com>, "[protected]@countryclubmail.com" <[protected]@countryclubmail.co also, I have written three letters to
your head office on 26 Jun 2021 & 28 June 2013, which were courired by regiser post & speed post as requested by you thru email to your Belgaum branch asking for complete refund of my money.
3) Despite all my pleadings you have not made good the refund which is indeed regrettable and highly unbusiness like. On account of your aforesaid dereliction
of duty and failure and neglect to rectify the same I have suffered financial losses
and mental agony which you are liable to compensate to me.
4) Now this letter should be considered as the 'final legal notice' for refund of my complete amount within a period of one month, failing which I will be fully justified in addressing my complaint in court of law.
5) You are hereby finally called upon to return the price/charges paid within
30 days of the receipt of this notice failing which I shall be constrained to
initiate against you for redressal of my aforesaid grievances and recovery
of the aforesaid amount. Such. proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions
of The Consumer 'Protection Act, 1986 exclusively at your own risk, cost,
responsibility and consequences which please note.
6) I also will be entitled to claim my entire amount with 12% interest, and due compensation for the harassment inflicted by you on me.
7) Since I have not entered in any legal no contract / legal document with you, I also will exercise my right to address my complaint at the place of my choice, in court of law.
Santosh Jawalkar
Mob – [[protected] / [protected]]
E Mail: [protected]@gmail.com
Copy to : 1) Mr Y. Rajeev Reddy
CMD
Country Club (India) Ltd,
Hotel Amrutha Castle Best Western,
5-9-16, Opp. Secretariat,
Saifabad,
Hyderabad - 500063
2) Director
Country Vacations,
A Divison of Country Club India Ltd,
6-3-12 / 13, 4th Floor, Al-Samad Building,
Opp. TTD Kalyana Mandapam,
Liberty 'X' Road, Himayathnagar,
Hyderabad – 500029
3) To
The Chief Processing Officer Country Club,
Central Customer Care, Asian building,
Begumpet, Hyderabad - Telangana 500016
1. I would like to request for the cancellation of my membership from the country club if you REFUND my provided membership payment Rs.35000 Dt. 24 Jun 21 . I am forced to cancel the membership due to some false promise given by the sales/marketing team Sr. consultant Mr. Janardan Kaushal, Emp ID :- CVPUFC3139. I am not using as on date any of your club activity & service . also not interested in using any club activities in the future.
2. As per your email confirmation Dt. 26 Jun 2021, 16:58 in the provided clause/ agreement, it's clearly mentioned that I can cancel my membership in the cool period of 10 days. I have taken this membership dt. 24th June 2021. So, as per your email confirmation and yesterday's visit to your Hyderabad customer care office as per your request I was sent to you a cancellation letter within 10 days as per your commitment not required you received in 10 days only need to Mr. Khaja Sir confirm sent before 10 days from your end, Attached herewith letter copy and courier details for your reference.
I am putting my papers for cancellation of the scheme and I want my full amount (Paid 35, 000) to be refunded at the earliest. or as per your policy close
3. Cancellation reasons are given below:- hope you not required if we cancel in your committed Cool period time but some are below
a) I have purchased this scheme / membership with Rs. 35000 Rs and Sr. consultant Mr. Janardan Kaushal, Emp ID :- CVPUFC3139 told me that this is the highest discount that I have got from the Country Club but the same scheme/ membership was offered to me with 33, 310.03 only. Also offered below benefits
1." Dmart Voucher Rs.2000 per voucher 4 Times = Rs. 8000 "
2." SPA Voucher Rs.6000 without any condition
3. No any hidden additional Cost over and above of membership & accommodation
4.Jungle Safari free during Bandipur vacation
5. Additional Stay 6 night 7 days two times means 14 Night without any additional cost.
6. Also promise my big son 16 year old to stay with you without any charges.
7. For food 40 % discount in own property & other locations also some discounted rate.
7. Each person birthday & Anniversary calibration in country club
8. During calibration Free cake from the country club and 1500 Gift vouchers every Time you can use without any condition.
8.1 Every year 5 Calibration 4 birthday & 1 anniversary = 5 * 5 Cake every year Total 30 Cakes Approx. 500 Cost 30 * 500 = Total Rs. 15, 000/-
8.2 Every year 5 Celebration 4 birthday & 1 anniversary = Rs. 1500 Food Gift Voucher every year Total 30 Food Gift Voucher each Rs. 1500 Cost 30 * 500 = Total Rs. 45, 000/-
9. AMC Cost Rs 6000 per year As per offer but you commit if you pay in one time 50%, Rs.15, 000/- if pay in one time and additional discount form your Rs. 3000, So Final Cost For 5 Year AMC you committed Rs. 12000/-
10. If we stay in country club without using a holiday package & voucher we need to pay only Rs.499/- GST Only for family
11. As on date i have not received any membership card and voucher as on date from country club
12. Also Mr. Janardhan did not show me any agreement and I did not sign any agreement. also not explain any agreement conditions with me.
After highlight these fake promises with Mr. Summit Papani Branch Head Pune, He said to me forget the fake promises given by Mr Janardhan, Mr Summit Punish to Mr Janardhan and for compensation to me provide email confirmation for 5 weeks of holidays through vouchers.
These extra holidays have been offered as compensation for false commitments made by our Sales executives and also to encourage you for a happy journey with the Country Club.
Anything they offered and some contents are completely opposite. They have told us that this membership can be cancelled any time but it is given exactly opposite in the customer care email Dt. 26 Jun 2021, 16:58 / provided agreement clause. Cool period only 10 days
4. Now I feel country club is totally a fraud company due to some fraud promise given by your employee and I am really unhappy with your service and I will not suggest anyone to take the membership. If I am not getting my money back within 10 days then I will take legal action against the Country club and your employee.
Under The Consumer Protection Act, 2019, Protection from unfair or restrictive trade practices.
Payment Amount of Rs.35, 000 WWW COUNTRY CLUB WORLD.COM, Associate Sr. consultant Mr. Janardan Kaushal, Emp ID :- CVPUFC3139 By HDFC Credit Card Dt. 24th June 2021
I want to cancel the membership in a country club because at the time of taking membership they said some services to us. but until now they did not provide confirmation any of those services. We asked the country club club employee & Customer care so many times about that service. but they are not responding properly.so we want to cancel that membership.
Now due to finance issue I want to cancel my membership, please do the needful
Below are the details
Membership No :- CVPU1IP5LB272688
Name :- SANTOSH BHAGWAN JAWALKAR
contact no :- [protected]/[protected]
Mail ID :- [protected]@gmail.com
