[Resolved] Country Vacations — Country vacation - no service .. Want full ref | |||
Hi, This is regarding my country vacation plan-> 153780, DT82/2#0534 We had taken the membership on 2nd Aug 2013 after going through the presentation. During the presentation country vacation representative promised me a lot, and finally people came to my house for the payment - 76 thousand. I have many issues with country vacation. -I got the relevant documents only after few months and membership card even after many months. -I could not use the free gift voucher as it never allowed me to book online, the country vacation site showed no vacancy. -We could not avail even the yearly 6 night stay as the login id and password was not even activated for us and it got activated only after 1 year (that to after many followups / going to the office) and when I wanted to book it asks for maintenance charge. - I contacted people from country vacation but no one could response to my matters and always wanted to pay the maintenance charge. - I have called reservation department to check theavailability in their places and after many followup I got the call that theirin no vacancy even calling in 2 months in advance. - I lost the trust not sure why to pay the maintenancecharge If I wont be getting any services for years to years, seams youonly want money giving different reasons . - As per the contract it is mentioned that country vacationwould give the login /membership immediately but nothing happens like that nofacility given for more than 1 year now you are asking for maintenance chargealso. - It was told during the presentation that unavailedvacation days would be carried forward which is not the case, it shows expirednow. - The SPA coupons were not stamped when it was sent, country club staffs denied us the spa services due to photocopy coupons and after complaining the same we could not receive the original coupons. I am continuously getting calls from country vacation to pay the AMC charge and they dont listen to me and cut the call. I lost the trust and I have strong feeling after taking the maintenance charge also there is no guarantee of vacation. I want them to close this topic and return my FULL money back, , PLEASE HELP ME TO GET MY MONEY BACK... Was this information helpful? | |||
Complaint marked as Resolved
Country Vacations customer support has been notified about the posted complaint. Verified Support Sep 18, 2015 Country Vacations Customer Care's response Dear Member,
Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
Best Regards,
Response Team
Country Club Hospitality & Holidays
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 6 Comments | |||
Comments
I would like to add, Country vacation team had come to my house to get the amount.. infact they were ensuring that I am not reading the internet reviews, they gave me even discount if I take the plan now itself 2nd Aug 2013 same day. they did not give the time to read the agreement papers properly.
Reply
A good company would have asked potential customers to take membership only after the free vacation offered is used and the customer is satisfied. Signing the agreement for membership is the biggest mistake I have ever done in my life.
Please do not give up... If this is as per the agreement then as per the agreement also they should provide the services which they are not providing.. if they are not able to give the vacations then they have no rights to keep our hard earned money.. I feel they just want money in any form..
dont give up.. are u from Bangalore? please share ur email.. will contact u...
Its not your problem they insist you not to read the agreement .. as per their agreement also they should provide the service which they dont do ...if you see they only interested in money .. somehow somewhere they want to get...it does not mean that they are legally right...
Its not your problem they insist you not to read the agreement .. as per their agreement also they should provide the service which they dont do ...if you see they only interested in money .. somehow somewhere they want to get...it does not mean that they are legally right...
I have sent a message to you regarding the contacts.
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