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CraftsVilla.com Complaints & Reviews

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Updated: Jun 19, 2024
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CraftsVilla.com reviews & complaints page 37

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N
Nidhi Kantharia
from Mumbai, Maharashtra
Oct 7, 2015
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Address: Mumbai City, Maharashtra
Website: www.craftsvilla,com

I had ordered a product on craftsvilla.com on 26/09/2015, my shipment number is Shipment #[protected]. The delivery was due on 3/10/2015. Today is 7/10/2015 and it hasnot yet arrived. Moreover the customer cell of the website doesnot answer the phonecalls and is not helpful TAKE ACTION. What should I do?
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    krratna123
    from Bengaluru, Karnataka
    Oct 6, 2015
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    Address: Mumbai City, Maharashtra
    Website: www.craftsvilla.com

    I have ordered some of the Items from Craftsvilla, But I did not like the quality of products at all. And I wanted to return all those as soon as possible, I have sent mail to [protected]@craftsvilla.com also, But No response yet after 4-5 working days. Contact Number provided on site is also Not active for customer support. Kindly check from Company perspective as Its a Valid/Authorized company or not.
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      pranali patil
      from Mumbai, Maharashtra
      Oct 6, 2015
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      Address: Pune, Maharashtra
      Website: www.craftsvilla.com

      I Pranali Patil Material qualityof saree is very bad, white saree were looking very nice in pictures but in actual i really dont like materials and design of embroidery are also very bad quality. Thats why I have return saree to seller address by order No#[protected] . following details are as follows: I have tried craftsvilla customer care number from last one days around many times but every time their executives were busy all the time. As per tracking code...parcel has reached to the particular place..i made call to seller also he said he received the courier and he mailed craftvilla also regarding the same.but customer care number is always busy so i couldnt able to take any information about my money...So As per my card details please trasfer my Amount back which 1149/-Rs of saree & 100/-of Courier amount. Do the Needful
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        K
        kinjal gohel
        from Mumbai, Maharashtra
        Oct 5, 2015
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        Website: craftsvilla.com

        I have called many time in custmor care.. but i didnt get any responce from their, , i just wan to say that i want to change my order, , my order number is #[protected] which i ordered, , but now i want SKU :MWHAT[protected] this numbers dress, so contect me as soon as possible, , , otherwise i will noe take my order, , ,
        +1 photos
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          Spoorthi Naidu
          from Bengaluru, Karnataka
          Oct 5, 2015
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          Address: Mumbai City, Maharashtra
          Website: Craftsvilla.com

          I have never experienced such a bad service in any of the online sites. First of all delay in even intimating me about the product to be delivered. Out of 2 products only one has got delivered so far, and other one god alone knows which corner it is. I have no mail regarding that and the one which got delivered is also wrong product for which I'm trying to reach u guys no response in any medium, fb, mail, calls nothing. Nd for God's sake it's my wedding products.
          Just worst
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            N
            Neelam Christian
            from Delhi, Delhi
            Oct 3, 2015
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            Address: Mumbai City, Maharashtra
            Website: craftsvilla.com

            Respected sir, I have sent you a complaint of my delivery but after that I received too much calls from my mobile number which is so much disturbing me in my busy schedule. So please, I don't want any calls from Craftsvilla. My mobile number is [protected]. So I request to stop the calls from Craftsvilla. Please do the needful. Thanks and regards
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              Mansi Kakani
              from Nashik, Maharashtra
              Oct 1, 2015
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              Address: Nashik, Maharashtra
              Website: Shopping website

              I ordered one dress of Rs.999, it is written in their terms and conditions that no shipping charges for domestic one. even though they charged me Rs. 100, moreover importantly the order i placed was out of stock even though it wasn't visible so while placing order. They had shown that order is not in stock after placing order. I am moving out of country within few days.. I cant wait for the order till it comes. Total fraud. Its good that I didn't pay my money online.
              +1 photos
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                M
                Maninder Kaur Sekhon
                Oct 1, 2015
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                When i ordered from craftsvilla app it was only one dress in my cart..but when i confirmed the order, i was surprised to see that i bought 3 dresses in total.I want to cancel the order of other two dresses

                Following are details of dresses i want to return sku no.
                MCRAZ[protected]
                MMETR[protected]
                +2 photos
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                  Neelam Christian
                  from Delhi, Delhi
                  Oct 1, 2015
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                  Address: Mumbai City, Maharashtra
                  Website: www.craftsvilla.com

                  I have ordered the above dress on two weeks ago. But still I cant get my Delivery. When will I get my Delivery? I had done net banking. If I didn't get the delivery, what is the process to revert my money back to my account ? So, Please reply me about my delivery as soon as possible. My contact number is [protected]. My order details are as under: Order No.:- #[protected] Fabboon Ayesha takiya blue embroidery neck salwaar kameez Mfabb[protected] Vendor Name:- FABBOOM - craftsvilla.com
                  Oct 01, 2015
                  Updated by Neelam Christian
                  I have ordered the above dress on two days ago. But still I cant get my Delivery. When will I get my Delivery? I had done net banking. If I didn't get the delivery, what is the process to revert my money back to my account ? So, Please reply me about my delivery as soon as possible. My contact number is [protected]. My order details are as under: Order No.:- #[protected] Fabboon Ayesha takiya blue embroidery neck salwaar kameez Mfabb[protected] Vendor Name:- FABBOOM - craftsvilla.com
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                    Megha Kabsuri
                    from Hamirpur, Himachal Pradesh
                    Sep 30, 2015
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                    Sir/mam I ordered a dress from craftsvilla on aug 30 and I received it on 5 sep. I returned it back on 8 sep and on 11 sept. I emailed my bank account details to customer care for the refund of my money.but it has been more than 20 days they have not refunded any amount .they are neither receiving calls nor they have replied to my email after 21 sept.When I opened my user account at craftsvilla help desk a message was flashing everytime that your file has been closed. I managed to contact them through their seller department .yesterday they replied they have refunded amount on 8 sept .but as I wrote earlier I have sent them details on 11.now on 30 sept. When I called them they are saying we have refunded on 21 sept. But as you can check from one of the snapshot rupees 2600 is no where credited in my account. I am a college student and this much amount of money matters to me a lot. They are only misguiding and misbehaving. My order no is[protected] Ticket no -505383 Megha kabsuri. er.[protected]@gmail.com. It is kind request to you to please help me.
                    +4 photos
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                      M
                      mina jalam
                      from Kolkata, West Bengal
                      Sep 30, 2015
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                      Website: craftsvilla.com

                      I have ordered two anklets of worth rs 706 on 25th sep..the paymnt has been made but the order has not yet been delivered. When i send my queries to your email..no response is received.. either you people give my product or return my money as soon as possible. I will not allow any kind of delay now.
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                        Hamim Mandal
                        Sep 29, 2015
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                        Address: Mumbai City, Maharashtra
                        Website: www.craftsvilla.com/

                        I am unable to contact craftvilla from last 10 days for my first and last order . I make an online transaction from craftvilla to purchase a saree and amount deduct from my account but i am unable to see my order it shows payment pending since last 10 days. i am really unhappy with this order due to deduct amount from my account and my order has not been placed . i am unable to see my order, unable to track my order, unable to cancel my order . unable to contact customer care by phone. My Order Number is[protected]'
                        +1 photos
                        I am unable to contact craftvilla from last 10 days for my first and last order . I make an online transaction from craftvilla to purchase a saree and amount deduct from my account but i am unable to see my order it shows payment pending since last 10 days. i am really unhappy with this order due to deduct amount from my account and my order has not been placed . i am unable to see my order, unable to track my order, unable to cancel my order . unable to contact customer care by phone

                        Amount deduct from from bank unable to receive my product - Comment #2230351 - Image #0
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                          anilsaigal
                          from Pune, Maharashtra
                          Sep 28, 2015
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                          Address: Pune, Maharashtra

                          Dear Sir, I have received the Karishma Kapoor Sky Blue Designer Gown Style Anarkali Suit for Rs. 999/-. The Transaction and Shipment nos. are[protected] and[protected] respectively. I somehow didnot like the colour and the material of the above product. Please initiate the orocess of reverce pickup of above product immediately. Thanks. Regards,
                          the quality of the lehenga i recieved is very bad nd it was quite different from the picture .the material is bad. So pls take it back and pay me the money through the delivery man.my order no. is [protected] and the shpr ref is[protected].
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                            ravinderjit singh
                            from Delhi, Delhi
                            Sep 27, 2015
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                            Website: www.Craftsvilla.com

                            I have online booked an ladies partywear suit with www.craftsvilla.com on[protected] and the company sent me the booking details via sms and on email i.e. shipment Order Id no.[protected] dated[protected] and the courrier www.aramex.com track no. [protected]. and intimated that the delivery is to be expected within 10 days. But my order is not delivered to me till date. The company also sent me another mail on[protected] in which my new order no mentioned is[protected].
                            CraftsVilla.com customer support has been notified about the posted complaint.
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                              Archana Rudra
                              from Mainpuri, Uttar Pradesh
                              Sep 26, 2015
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                              Address: Mumbai City, Maharashtra
                              Website: www.craftsvilla.com

                              The product I got in place of my order:[protected] is not like the one for which I have placed the request.The embroidery work is damage and the border of the dupatta is different as well. The product quality is down market and the design is not like it was looking in the ad. I want my money back. Kindly take out our product and refund my money back as soon as it possible. [protected]@gmail.com contact no. [protected] Kindly cancel my order placed by the name of Manisha Rudra order no.:[protected],[protected],[protected] [protected]@gmail.com contact no. [protected]
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                                paplo
                                from Ludhiana, Punjab
                                Sep 24, 2015
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                                Address: Jalandhar, Punjab
                                Website: www.craftvilla.com

                                Dear i have purchased a dress from craftvilla that is too looking too much old and used and in photo that was shown online dress was looking pretty good m not satisfied the dress that i got you request to pls refund the amount that i have given for the same as i wanna return the same Order number : [protected] Price: Rs 1199 Product Description :Diwa -B Black Floor touch Embroided Designer :Anar -Bought On Craftvilla.com My contact num [protected] [protected]
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                                  Mrinalini11
                                  from Hosur, Tamil Nadu
                                  Sep 23, 2015
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                                  Address: Mumbai City, Maharashtra
                                  Website: www.craftsvilla.com/

                                  I ordered the item, long back, never received it.Sent so many emails to seller no response.Even my money was deducted. This is one of the worst shopping experience I ever had. Seeing the reviews its clearly understood, not to rely on this site anymore. You need to return my money back ASAP. Ridiculous ..even the customer care never picks up, whats the use of such a website.No one looks, take care, when it comes to money it definitely works fine.
                                  I was so excited to buy dress materials on craftsvilla.but after reading all public reviews now i got alert not buy any dress materials on any sites mostly i came to know that online shopping is really risky weather it is shopping online or watching on any tv channels.thanks to you all you saved my time and my money too.
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                                    Aditi.tope
                                    Sep 23, 2015
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                                    Address: Mumbai City, Maharashtra
                                    Website: Craftsvilla.com

                                    Hello I have placed the order and the money was deducted, but never received the order nor the confirmation. I am not able to contact any numbers. I have not received any email reply back . I am worried and annoyed with this company. Is it for real or a hoax ?? I need my money back. Arundhati
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                                      I
                                      irfana daudi
                                      from Patna, Bihar
                                      Sep 22, 2015
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                                      Address: Surat, Gujarat
                                      Website: customercare Craftsvilla.com

                                      Account:
                                      D.s.cotton house, 602, upper ground, jay shree ram market, opp.n.t.m.market, ring road, Gujarat surat-395002

                                      Foreign:[protected]
                                      COD Value: 1099.00
                                      Description: FF.C-1025-Bought On Craftsvilla.com

                                      This material is wrong. embroidery and fabric are different from catalog.
                                      I want to refund my money.
                                      Dis . cotton house
                                      who deliver the order that is too bad in embroidery and also fabric

                                      Defective and material is bad - Comment #2227405 - Image #0
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                                        Bhavin.N.Desai
                                        from Mumbai, Maharashtra
                                        Sep 21, 2015
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                                        Address: Mumbai City, Maharashtra
                                        Website: craftsvilla.com

                                        I think the company "CRAFTSVILLA.com" is the worst online shopping company that i have deal with. I had ordered 3 things (the hangings and show pieces) on 11th September 2015. First thing it is costliest from all other. secondly when i ordered they had given me the estimated date as 18th september for all the 3 items. One out of three was delivered in 3 days of the order placed but the diamond was already removed when it was received. Try to complain about the parcel received on the number given at craftsvilla site ([protected]) the line gets automatically disconnected after 30 secs. No other contact details given to the customer. Then I tried to mail the company about the issues that i am facing. The employee responded in the mail for the 2 items which still(21st september) were not delivered by saying that it will take more 5-6 days to ship your parcel t your mailing address. You cannot rely on Craftsvilla for the order that you place and plan your journey. I have my ticket for going out of station on wednesday 23rd september but don't think will receive my orders before 23rd of the month. Need to take a strict action against this kind of Online sites which are treating the customers in this way. Would suggest all to never buy any items from this company.
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