Standard Chartered Bank Complaints & Reviews

sir
I hereby inform you that my card has been expired on 01/13 and my card no is [protected] and please arrange me to get me my new credit card, the card has been returned due to change of address and i informed to your executive already through phone but till date i am receiving my statement to my old address only please note my new address and send me my new card to my new address which is below:-

A.J.SATHISH
NO: 1/3, V.G.A NAGAR
ARUMBAKKAM,
CHENNAI- 600106.
[protected]
[protected]@yahoo.com

For some 80 rupees Standard Charted bank charged INR 1056 penalty on me and I had to pay that without any choice.
Let me tell you the story. It has been told to me by Standard Chartered Marketing dept that the Standard charted titanium credit card it totally free for life time. Based on this commitment I took the card. The day I received card I made a transaction of some 700 INR[Booked train ticket]. Same day during night when I went through the credit card document realized that it is free for first year only. I called bank and they told me yes it is free only for one year. I asked them to cancel my card, they canceled it and I also canceled the train ticket I booked through the credit card.
Now I was thinking that bank will get the train ticket refund and rest of the amount I will pay to the bank. But when I received the statement I saw some 600 INR to pay. I tried calling bank but nobody picked up my call. Due to my busy schedule I could not follow up them and after couple of days I got another statement where they asked for 1137 INR. I called bank this time they picked up my and I asked them to made some adjustment because all of this happened due to wrong commitment from the bank. However they denied that and said you will have to pay this amount. I was so pissed up I mailed them again for some adjustment however no reply I received. Finally I paid the 1137 rs to bank because I don't have time to do court case and all, and Bank is truly behind money (that is why they are bank..lolz) so they will keep on charging me.
When I discussed this with my other friends they said that some third party company is doing marketing of the bank. They commit false things to customer just to complete their target and when customer receives card he realizes that reality is different.
Ideally Bank should have a call with the customer to confirm everything before handing over the card however they don't do this because if they do that then they wont get free money from customer. So beware of this Bank.

Dear Sir

I am using four top bank's credit card since last 6 years and with them I always experienced good services.
But Statndard Chartered Bank has given me a bad experience Actually I have been offered a Card No [protected] from SCB few months ago in lieu of my Barclays Bank Card.

On 24.12.12 I first time used this card for which on 7.1.13 I got a message for my statement is being generated and due of Rs. 5663/- on 29.1.13

Accordingly on 22.1.13 I dropped the Ch No. 000014 dated 19.1.2013 for Rs. 5663/- of Bank of Baroda for payment of my dues but I got no information from SCB side for even receipt of the cheque till 28.1.2013 even after passing of 7 days than I talked to it's customer care to be sure if they have received the cheque or it is misplaced somewhere but they couldn't confirm me about it.

So on 29.1.13 evening, in precaution of not being late in payments, I made payment of the card dues through net banking from my same account from which I issued the cheque. Now as a result balance in my account got short by cheque value issued earlier.
On next day 30.1.13 I come to know through my net banking of BOB that the cheque is returned unpaid and I have been debited for a Cheque return fee of Rs. 337/- by my bankers.
Now I wrote a mail to SCB informing them all above and for not to debit me for the return fee again by them. But on 8.2.13 I got message for what I didn't expected. SCB has generated next statement for nothing but cheque return fee.

Again I wrote them with all the situation as above and asked if charges are not reversed than close my card services immediately but no result.

Finally I have sent a Ch. No. 000017 Dated 21.2.13 for Rs 561/80 for final payment (dropped in SCB branch on 22.2.13) with a request to cancel my card immediately and send me No dues letter alongwith my previous returned cheque No- 000014.

So using SCB card for Rs 5663/- cost me to pay Rs. 6662/- within month.

Now I request SCB officials that after realization of my final payment, please cancel my card services and send me NOC & the cheque earliest.
Regards
U. S. TIWARI
[protected]

* Somebody duped me and used my credit card for approx 9000.
* I recd 3 SMSs from SCB asking me to inform the customer care if I have not made the transactions. I immediately called and informed that I have not made these transactions. I got the card blocked and asked to inquire with the ME as there were 3 transaction of different amount totaling to Rs 9000 approx and these transactions were done at the same outlet within a span of 1-2 minutes. It seems crazy making 3 transactions at the same outlet within 1-2 min. Any ME will remember such customer.
* I filled the grievance form also. I was given a time of 30 days for inquiry and closure of the case.
* As a good customer, I asked for replacement of the card and paid the replacement fee also.
* I kept on inquiring after 30 days time frame. But it took 90 days to SCB to close the case just by saying that under some clause of customer agreement, I have to pay the all the amount.
* Despite a time frame of 30 days, SCB took 90 days and all the late fee and interests were charged to me and I paid for SCB's delay.
* The best thing was the day SCB declared that I have to pay all the amount, the calling team at SCB started harassing me by calling to pay the amount. The best part was some fool will start calling as early as 830 am when I would be driving to my office. Unfortunately, I told them that this is my office going time, and after that the harassment increased like hell. I was being called continuously for upto 10 times in that morning hour between 830 to 930 am and later during the day also. As soon as I paid the full amount, these callers were dead. Despite my mentioning, SCB did not even waive the late fee and interest charged for the delay in closing the case by them.
* I asked for cancellation of the replacement credit card. Despite follow-up, I never got to hear/know that SCB cancelled my card.
* In this whole episode, apathy towards me from SCB was of great level. I feel it beseems a bank of SCB's level.
* I have decided that I will never ever take any product of SCB and will also look for that people around me not do the same. I will go to any Bank but not to SCB in my lifetime. I clearly know that a customer (that's me) does not make any difference to SCB.
* SCB has been unfair to me. Customer rights were not given any value.
* All those who deal with SCB, may choose to do so at their risk.

Suneer Prakash
[protected]@gmail.com

Dear Sir;
I brought one Tablet from HomeShop 18 by making online payment through my Addon (Wife Annapurna) SC Credit Card end with XXXX-XXXX-XXXX-5399.

I got My SC Card Statement dated 06th Jan 2013 -
Here is Payment Due for Card ending XXXX-XXXX-XXXX-1893 is Rs:2114/= 1st Installment of my total payment made to Homeshop18.

SC Bank are not provided first 12 disit of this new installment card anywhere in this Statement.

So I called Cust care to know 1st 12 disit of this inst card, they TOLD ME that I have to use MY OWN CREDIT CARD FIRST 12 DISIT, from which i make this purchase & LAST 4 DISIT of Installment Card no provided in current statement and make my payment.

So I make Online payment as guided by Cust Care through SC Bank website in
my own Credit Card A/c.No- [protected].

After one month I got SMS that my card XXXX-XXXX-XXXX-1893 is OVERDUE.

So I Contacted Cust. Care they told me that- I make payment in wrong card account. So I have to make payment again to standard chartered bank. While I CONFIRMED the same before making this online payment.

Please do the needful ASAP.

I EMAILED SCAN COPIES OF- ALL PAYMENT PROOF TO SC BANK
MY ONLINE PAYMENT CONFIRMATION RECEIPT PROVIDED BY SC BANK.
MY PNB BANK STATEMENT FROM WHERE THIS PAYMENT IS MADE.
MY JAN 2013 STANDERS CHARTERED BANK STATEMENT

My Add-on Card- Annapurna Dwivedi (My Wife) Card No-[protected] FROM THIS CARD I PAID TO HOMESHOP 18.

Thank You

Er S P DWIVEDI Cell:[protected], [protected] (Best Time To Call 11 AM to 5PM)

Dear Sir,
Without my authentication standard chartered bank has withdrawn money from my credit card towards card Protection Plan as on 02/11/2012(1,640/-). Same day I have lodged a complaint to cancel the same. But no one has responded for it and after my many repeated request half of the amount was reversed and now remain amount accumulated to 1940/-. I had drop a mail so many times but result is zero. Its been very strange and surprising activity for me was that without contacting me or getting consent , they had stolen money from my card. Moreover today they are torturing for me to make payment.

Regards

Harish k
[protected]

Dear Sir,
This has the reference to my Credit Card No.[protected] of Standard Chartered for which the total amount due was Rs 57392.98/- only.

I had two cards of Standard Chartered ending 0716 (Gold) and 2096 (Titanium) for which I have paid all my dues and a copy of payment receipt is attached herewith.

1. In the Titanium Card No.[protected], Standard Chartered has imposed an over Limit Fee of Rs 500/-, whereas the total expenditure amount by me is Rs 57392.98/- only which is within the available credit limit of 108000/- (Combined Credit Limit of Both the Cards).

2. The credit limit for both the cards is Rs 54000/- respectively and it was stated while issuing both the cards and a combined limit of Rs 108000/- was given.

3. Hence the over limit fee of Rs 500/- and the corresponding service tax of Rs 61.80 and Rs.6.69 which has been imposed in the bill, is not justified.

4. I am getting the sms frequently by Standard Chartered, wherein the disputed amount of Rs 568.49/- has now being claimed as 3117/- despite the fact that both the said card has been cancelled by me and the bank has been intimated but I am being harassed by the bank for paying the disputed amount which has been wrongly imposed on me by the bank.

Requested to do Justice and instruct the Standard Chartered to withdraw false charges and compensate me for harassing.

Anand Kumar
[protected]

I was using Standard Chartered Bank credit card for more than 3 years and I had always done the payments on time. In Nov, 2012, I was charged late payment charges of Rs.700 even when I made the payment one day before the due date. And now they are not reversing back the charges and are charging late charges every month amounting to around Rs.2100 now.
I am attaching the Credit Card statement of Nov 2012 and the due date was 13-nov-2012.

Hi,

I am using Standard Chartered credit card, and last year I got a call from SC executive to take and enhanced card pack, that time I opted for that but I didn't used that overall the year, so I decided to discontinue it.


In January I called to SC executive and told him to discontinue, he told me that package is already renewed, and SC have couriered you new items of packs, so I told him that I don't want to use that pack anymore, then he told me that don't accept that courier and then we'll discontinue your pack.

I did the same and but my package was not cancelled, and I received the statement for new package to pay.

Then I called back again to SC executive, she told me sir it'll be cancelled and you'll get a call back in 2-3 days.

After waiting for 4 days I called SC again and talked to one of your executive, he told me that we called you on 05-Feb and you retained the pack(that's totally false, as I haven't received any call).
Once I asked him why my pack is not cancelled he told me that it'll be cancelled in 15 days and then without listening to me he disconnected the call.

This is such a sorry(and I must say ridiculousness) behavior from Standard Chartered. SC executive don't want to listen and resolve customer's queries. I'm just shattered to see such behavior from one of leading bank and looks like my problem will never be solved.

--
Thanks,
Sandeep
Email: er.it.[protected]@gmail.com

This is against SCB and Shaha Finalease regarding Credit Card dues which was settled by me.

Dear sir
I had a credit card of SCB credit card with NUMBER : [protected] in 2006, however when i took my cibil report last year it was showing outstanding amount in my name . When i tried to contact standard chartered with the account details i came to know that they have sold the account to shaha finlease pvt ltd.When i called SAHA they want me to transfer around 6100 to give the CIBIL clearence and they were not ready to send the credit card statement ,I don't want to keep any issue in CIBIL report,So i made the payment what ever they have asked and i got the no due letter,but till now they have not updated the information in CIBIL ,when ever i called them they are telling they have updated the same with CIBIL ,but when i checked with cibil it is not not reflecting ,i sent so many mails to shaha finlease customer care there is no proper response.SO i want to file the case against standard chartered bank and shaha finlease.Please let me know the procedure.

Thanks
Rama krishna reddy

Hi Sir,

Sub:- Credit card company claim after 10 years

Recently I received a call from Shaha Finlease Pvt Ltd, mumbai regarding out standing payment dues on Credit Card issued
by Standard Chartered Bank 10 years back.

There were three dispute transcations against this credit card.I got clearance on one of the transaction and all three
transactions were from same company(merchant).The rest two were not cleared because according to them I had reported the incident after 45 days.

The fact is that I had submitted the dispute form to them on time(an employee name Nisha received that
letter) at lower parel office mumbai.Also I called up their legal department to resolve the issue.They ignored my call saying it happens.
They asked me to pay rest of the outstanding amount(Rs 7000) and I paid that.

I have all the documents with me.I want to file a case against them.
This is a fraud company and I want to get rid of this issue ASAP.

Please let me know what would be the procedure.

Regards
Sourajit

Its Abhishek

I register complain for disconnecting SC bank Card.

Last bill generated on 2338.27 (4-Jan).
Reversal payment happened on (Ref no[protected].80

Amount remains : 2338.27-470.80=1867.47

Amount I paid on 12-Jan-2013 = 1868

Put the cancellation request on 12-Jan-2013 (Ref No[protected]


Still they charged late payment fees of 140 rs again and not cancelled the card.
The 1868 also i paid for late payment only (yearly charge of card 750)

Could you please take necessary action and suggest what i require to do.

Thanks in advance.

Thanks and Regards,
Abhishek
[protected]
an.[protected]@gmail.com

I had a Home loan with standar charted bank. The builder was a fraud and sold the property to the various other buyers. i fought the case in consumer court with no resolution in site for 7 years. During my case duration i paid the EMI's to standard charted bank. In 2010 Stan chart bank approached me stating that the builder is ready to close the loan. I agreed to that with the assurance from the bank that my sieble history will not be impacted as it was not myfault and the builder was at fault. Still Stan Chart bank has spoiled my ratings in sieble which is highly unprofessional and not as per commitment.

I have been using standard charted credit card for couple of months. In this short period I came to know that Standard charted credit cards and its online banking system really useless. When I do a transaction using the card, netbanking taking 2-3 days to display. and it is not even showing available credit limit. If we can't know available credit limit, there is a possibility to go beyond the limit and get fine of 500 rupees each time....

Hi,
In the month of Dec 2012 It happen. I deposit a cheque on 12th Dec 2012 and the amount clear from my Bank on 14th Dec 2012. But the Standard Chartered Credit Card people did not deposit the the amount in my Card account. I send so many mails to the customer regarding that and launch a complain also. They are putting the late charges and the interest also in my account and they are saying that pls check with your bank the cheque is not clear from there. I send a mail to them with the snap short of my account and send the scan copy of the passbook, where it it showing that the amount is clear from my account.
Now please suggest me and provide me the rbi card complain mail id where I can launch a solid complain against this and I can teach SCB for this kind of harassment to the customers.
Thanks
Sourabh Som
[protected]@gmail.com

There was fraud transaction happened on my standard chartered credit card.Transcation happened in Mexico and in US$.I never went out of India.On receipt of SMS,i informed customer care to block the card and stop payment to merchant.They blocked the card but refuse to stop payment.I filed customer complaint and filed dspute form.They said they will investigate matter and revert.On calling several times they have not reversed transcation.
Request to suggest next step of action
E [protected]@hotmail.com

standard chartered has it's Own Brand but i don't what their marketing executives are behaving like a beggar sitting at remote places.


i am getting so many unwanted calls from the standard chartered account bank executives
they ask for us regarding their standard chartered credit cards and personal loan requirements
Even we are not interested in their product they continue to call
i got these calls from most of the ladies executives. who are not well trained to behave with customer. these girls behave like call girls.
The language use by these executives is very rubbish and cant be explained over here.

Hi,

I called up at the customer service (Standard Chartered) a Minute back. I have been told to write mail on to the marked id to share false informations given to me for opting this card. Hence I am writing this mail.

As mentioned in the earlier mail that I am being told that If I book movie ticket than I will get one movie ticket free against it. Which I dont see anywhere in the website nor the document which I received from SC. Hence I wanted to double confirm the same. Due to this scheme only I was interested to have this card.

Over the call with customer care executive I was told that this service is no more valid for this card which was really surprising for me
to know. Bank sales team is giving wrong information to the customers just to attract & increase card holders for them. Nor they are interested to carry good relation with them by saying they are not even bothered if customer stops this card in short span of time.

Email id which is been given for writing to sc is also wrongly given which is card.[protected]@sc.com. In reality I believe it it card.serveices.sc.com. Request to do necessary changes for customer to be approaching on time.

Team working within SC is unaware about the services related to cards which they are selling & they have to check with multiple people regarding scheme.

Based on such service & false commitment given just to sell card to a customer I would not like to continue with this bank card service now & in future. I would not recommend any regarding this back card as well.

Hope my points will be taken in positive way to improve & rectify credit card services.

Thanks & Regards,
Rohit Mehta.

Dear Sir/Madam

Sub: Complaint about harassment from Standard Chartered bank about abusive language with the customer

I , Umesh Kumar I have a OD A/C from Standard Chartered bank ( a/c no.[protected] of amt.1,15,000 rs), it was approved by Standard Chartered Bank OD A/c , I was paying it regularly, later unfortunately I had to face some financial problems . So I couldn’t able to pay the EMI of my OD A/c.

Meanwhile I started receiving abusive calls from recovery agents of Standard Chartered bank, I told them I will pay the remaining EMI when I will be in a position to pay. His name is “Ambika Prasad & others bank staff ", (Phone Nos. [protected] /[protected]/ [protected]/[protected]/ [protected] &[protected] he was constantly using foul language, " he abused my father & mother , but he was aware of all these things, he told me,"u cant do anything to me, He told me to come in the branch I will show you" but i refused to do so. He doesn’t afraid to anything and shameless about his ill behavior and abusive language
On the top of that he is making calls to my office continuously and started harassing my colleges with same foul language.
It was a painful experience of my life as these people spoiled my name in my office; also it was painful experience for my family. I want strict action to be taken against these people or else I will go legal action against STANDARD CHARTERED BANK, no bank has right to harass customer.

If i am not getting any response from you i will knock the door of consumer court,
But that is very sure i will not stop with just writing a mail /letter to you.

Please take some positive action as I have the proof of his abuse and ill behavior.
I expect that you will respond to my letter positively.

Umesh Kumar -[protected]

I have raised concern about charges levied on my credit card to Head of Service. Head of service have reversed my charges but bank have not reversed it. Now I am getting threatening calls from bank for payment. I have forwarded my email communication with bank to collection department but still they do not understand and told me to be ready for dire consequences. Please help. I have all emails from head of service which clearly states that my charges are reversed.