Standard Chartered Bank Complaints & Reviews

Address: Chennai, Tamil Nadu

Dear sir / Madam
I'm holding SC Inner Circle credit Card from past 2 months. On 23rd November I purchased a Micromax Tablet of rs 7249 + 99 = 7349 with 6 EMI offer. My CC Bill was generated on very next day i.e 24th November. In the card statement, the amount was not converted into EMI (Rs.1225 ) instead it was generated with total amount of
Rs.7349/- . While verifying with EZone, they told it was already processed from their side and it is pending with STANDARD CHARTERED only. After I called to SC customer care on 12/12/2012 and raised issue. A compliant has been registered stating that the issue will be addressed on or before Friday (14/12/2012) and asked me to pay a minimum due of rs 340. I have paid rs 1225 on Thursday morning. To verify the status I once again called to customer care today (17/12/2012) but still the amount is not converted into EMI. From Customer care once again compliant has raised stating with call back on three days. I request you to analyze the issue history and help me to solve the same. Please do the needful

Standard Charted Compliant No is :541060

Details

I'm hold HDFC CC from past 5 years, I never been faced such issue with them. Please help me to resolve issue and enable me to use SC cards

Thanks and regards,

M.PRABHU

Aug 13, 2020

Complaint marked as Resolved

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Hi,

I have a Standard Chartered Credit card. I bought a mobile using this card on a EMI scheme. Although I payed the total bill amount of a particular month within the stipulated date, they charged an extra amount of more than 600 rupees quoting the reasons as Late Payment fee and Interest charges. When I lodged a complaint with them, they verified the transactions and promised me that whatever the extra amount leived on my account will be credited in my next month statement. But when I looked at my monthly statement, they did not credit any amount and an additional 45 rupees was charged as interest. I dint receive any satisfactory response from Standard Chartered people when asked for the reasons. I request that authorities concerned to address this issue.

Regards,
Deepak

Aug 13, 2020

Complaint marked as Resolved

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C

Chintu4u

from Mumbai, Maharashtra

Dec 19, 2012

Can anyone from the concerned authorities please reply?

Regards,
Deepak

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Address: Mumbai City, Maharashtra

I had a home loan from Standard Chartered Bank and from another bank against 2 different properties. I was encouraged by Stan C RM to foreclose loan through other bank, and take a top up from Stan C on existing loan/ property. i was never informed that this top up would entail a high 4% foreclosure charge. On Closing the loan after 2 years of availing the loan, I was informed that there would be 4.49% foreclosure charge, with the service...

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Address: Pune, Maharashtra

Dear Sir,

I had *Titanium Super Value Card No. [protected]*. There is a two

fraud transaction in my credit card,
1- Dated : 27.10.2012 MCAFEE its original Amount is CAD 19.99 I.E. INR 1109.24*
2. dated : 28.10.2012 CHEAPANDGO - VIJAS INTE PALMA its original Amount EUR 379.88 INR 27,151.89

which I had already complaint to your customer care on *28.10.2012* in the morning* 08.15 A.M*. that is there two fraud transaction in my Credit Card.and I also told to block my credit card, and also not process these two transction they give me two *Ref No.[protected] & [protected]*,

and they told me that this transaction is in process and you call on 30.10.2012. and they also sen me a new credit card. Again when I am Calling 30.10.2012 in the morning that they told me that is it in progress . Same day when I call in the afternoon they told me that Once Again i take Complaint about those transaction. again they give me two *Ref :[protected] & [protected] *they told me that it will credit in your account . but till date i.e, 05.11.2012 is not credited.
Is your *Banking transction is procted in 3D secure* tranaction how can thses tranction is made without my knowledge, it means that there is loop holes in your banking tranctions, there is something is wrong in back
office. I am living in Pune , Maharshtra , India. There is your bank in J.M. Road Deccan, Pune, I had visited there, but they people not attended me, in your *bank there is no mana*ger , I dont know how *can you deal such problem*. In my view your *bank is not safe for dealing* in any type of transaction.

*Once again I Complain you that you can solve my problem as early as
possible*.

Ref No: 11/12/016503

Dear Valued Customer,

We thank you for writing to us.

We assure you that your mail is important to us and the same is being given the
due attention it deserves. Our dedicated resources are eager to resolve your
query / concern and endeavour to get back to you on this within 7 working days.

We solicit your patience and understanding in the interim period.

Ref : 11/12/016700 /VKM/CRD

Dear Mr. Patel,

We refer to your email of November 6, 2012.

We are in receipt of the Dispute Declaration Form and have forwarded the same to
the concerned department to investigate the disputed transactions. As the
process involves the concerned Merchant Establishment, his Banker and us, we
will need a minimum of 30-45 days to complete the investigation. Formal
correspondence will be sent to you with regard to the outcome of investigation.

Assuring you of our best services always

Yours sincerely,

Mahesh T
Officer - Customer Care
Ref : 11/12/012318 /VKM/CRD

Dear Mr. Patel,

We refer to your email of November 5, 2012.

At the outset, we regret the delay in our response. We thank you for the
cooperation and patience extended in the interim.

We are concerned to note that you have had a cause to complain on our services.
We regret any inconvenience that may have been caused.

We are in receipt of the Dispute Declaration Form and have forwarded the same to
the concerned department to investigate the disputed transactions. As the
process involves the concerned Merchant Establishment, his Banker and us, we
will need a minimum of 30-45 days to complete the investigation. Formal
correspondence will be sent to you with regard to the outcome of investigation.

Assuring you of our best services always

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D

dheerag

from Ahmedabad, Gujarat

Feb 23, 2013

It also happened with me. Did you get your credit for this fraud transaction by stan chat

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Address: Mumbai Suburban, Maharashtra

Recently i received a mail from Standard Chartered Bank stating that now you can buy any Iphone in 12 equal monthly installments at zero percent interest and Zero Processing fees. As i was always wanting to buy one but couldn't afford it at one go. I thought of buying it through this scheme. So on 19th Nov i bought the Iphone 5 and even got a receipt from SCB bank stating that it was on 12 months EMI. I was very happy for my purchase but soon things changed and in the current months bill they billed me the full amount and not the EMI. When i enquired about the same with SCB bank they said that "we regret our inability to accede your request owing to bank's internal criteria at this point of time. We regret any inconvenience caused to you on account of the same." What does that mean I can't understand anything.. This is clearly misselling on that part of the bank and cheating their loyal customer

Dear SCB if your are listening pls do something as i cant afford to pay you in one go and if you screw up with my credit score i will surely take it legally.

Thanks,
Amit P
[protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Hello Team,

I have received my first bill for my credit card (54**********)
for an amount of Rs.1,122.48. I called your customer care number
on 19th Nov, stating that the sales team never updated me about the
joining fees of Rs.999 + tax and I was also updated that I would
receive some goodies along with my Credit card. But now I have just
got a card and a bill to make the payment, nothing else. Today is 1st
of Dec and there is no follow up call from your end. I called back
your customer care today again with same concerns, they have asked me
to wait till Monday.

If I had forgotten about this and not made my payment, you would have
moved my name to defaulters, which is a black mark for me. You do not
seem to understand the seriousness of an issue or you are not giving
the right customer service.

All I needed was clarifications to my questions and its past 2 weeks
with no call back from your end. I am forced to think if I need to
continue with you for this service.

SR#[protected]..Call date#19/11/12... Agent# Pooja
SR#[protected].. Call date# 01/12/12.. Agent#Daniel

I hope you would resolve my issue at the earliest.

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Address: Chennai, Tamil Nadu

Hi,
I am Balaji K and my complaint is against Standard Chartered Bank in credit card fraud.
November 1st week all my documents were collected for the credit card process. [No acknowledgement or receipt given to me]
Later i got verification call/s and told that the card would be delivered in week. [still no acknowledgement or receipt] There were no sign of the card status after couple of weeks. I tried to contact the person...

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Address: Mumbai City, Maharashtra

I have been dealing with standard chartered bank for last 25 years ,their service standard is very very poor.I had fixed deposits a/c ,they have made mistakes showing principal amount different then original , what they have shown before not only once but three times changed of the same deposit account in my online A/c.and now they are asking me to send us the F/d scan copies which I am holding with me all under same a/c number and every time I have taken printout from system generated statemnet ,I have sent them on 22nd of Nov. 2012 but still there is no reply from them.before that my 3 emails to them for asking the clearfication of the same, this all correspondents is going on from 6th October till now there is no reply
I do not understand what I should take steps to protect my money and get the right amount figures from them. If you need any other information please let me know or guide me
Thanks
Regards
Murli Bhatia

office no .[protected] /8 lines
Mobile [protected]

DUBAI ( UNITED ARAB EMIRATES)

Aug 13, 2020

Complaint marked as Resolved

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Address: Tamil Nadu

I am Sathish Kumar, I have been using Credit card from Standard Chartered bank for past 7 years. I use this card occasionally. I always make the payment before due date. I never ever fail to make the payments. Now the Standard Chartered bank charging Over Limit charges without my knowledge. My card limit is Rs. 10000/- only. What is the meaning of Credit Limit. it should not allow the crossing the limit to swipe. I didn't get any denied or cross limit allot from Standard Chartered Bank. But they allowed me to swipe my card to extra Rs. 106/- (swipe amount Rs. 10106/-). Now they are charging over limit charges Rs. 500/-. How clever Standard Chartered Bank making the money from customers. Is this way doing the customers service of Standard Chartered Bank ? Without customer knowledge they are charging hidden service charges from Customers. Please be carefully whoever using the Standard Chartered account/Credit Cards.

Aug 13, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Hi,
I took Standard Chartered credit Super value card recently, while getting application forms signing done the representative told below points(I am giving points of my interest while taking card; I was looking for petrol purpose only)
1. There will not be any surcharges if I fill petrol in any petrol bunk.
2. There will be immediate cash back of 5% on fill of petrol above Rs.500 in any petrol bunk.
3. Reward points earned can be converted to cash while paying back the bill.
I have online account to track my transactions. So while checking my recent transactions I found below findings to my surprise,
1. Rs.10 has charged extra on each petrol transaction less than Rs.500.
2. For petrol transaction more than Rs.500 they do reversal of 2.5% on surcharge and 2.5% on actual petrol amount.
3. I called for reward point’s clarification, they replied saying I have to take gift vouchers for my reward points. No cash conversion on reward points.
If I called to clarify for these things on customer care they simply says go through the terms and condition given in welcome kit.
So in my opinion, representatives simply convey wrong things (they don’t even hesitate to lie.) I advice whoever interested in buying standard chartered credit card please go through terms and conditions, simply do not relay on sales representatives.
Regards,
ChannaveeraSwamy JDM

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai Suburban, Maharashtra

Dear Sir / Madam (s),

I have been using Standard Chartered Credit Card for more than 10 years, and have faced issues with Billing - as non-receipt of statement etc, several times in past but I used to make payment after checking with Phonebanking.
I have always cleared my dues in full, within the due date, and noways for any credit card kept any outstanding.
In such a scenario, why would I keep Rs. 300 or Rs. 500/- pending for SCB account clearing and closing ??

In Aug-2010, I had dropped a cheque of Rs. 3.0Lacs, which was refused as received by bank on due date, in my confirmation call, and I was asked to make online payment to avoid charges, with stop payment of cheque issued. I did so in 30 minutes. time and confirmed to bank. Even after that, Cheque reached my bank the very next day ?
I was charged for Cheque return, non-payment and other charges - which was already clarified - while making the payment.
When I requested for closure and cancellation of the card and relation - somehow the yearlong time was taken with calls from various people and promises to clear this mess. Then the issue pending from Nov-2011, was promised to be cleard, was not cleared till March 2012, and I was informed that Supervisor need to intervene as its more than 2 months old matter. I could not speak to Supervisor, even after holding the call for 20 mins. I was told that Supervisor will call back, but it never happened.
Every time I tried to speak to Phonebanking/Customercare, there is alternate given to call others or write a mail - and mails are not responded in time - or not even read completely - for resolution.
I refused for any renewals and got the card and relation cancelled with the bank. In the final call, I was told the Rs. 200/- is what I may have to pay, on my request for confirmation - I was told that in 3-4 days time it will be confirmed to me, and cancellation was processed.
There are no updates after that, and suddenly message for outstanding came to me, upon enquiry different people are sharing different information and proper updates are shared. In first week of Nov 2012, or so I have made a additional payment of Rs. 500/- as per one of the phonebanking officer to clear the accounts. The next week I get a call that Rs. 16,000- plus is due which is a shocker and clear cut fraudulent amount.
Due to the issues, I could never use the Credit card in last couple of years and finally cancelled it. I had availed some offers 2 yrs back which I have asked for cancellation, and refused for any renewals - which was confirmed to me. so there could not be amounts pending towards card accounts anyways.

In spite of all my followups SCB is only adding charges and leading to my mental torture.

Please help me get this sorted out with SCB without any fraudulent charges levied to me.
Thanks & regards,

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Address: Tamil Nadu

RESPECTED ALL

This is to be brought, to your kind notification that , i have received a loan for Rs. 1,90,000/- based on my credit card, but the Name and the A/C No was mentioned wrong on the DD, so i contacted customer care they told to forward the cheque to the mentioned Address. REF NO[protected] . via professional courier airway bill no maa[protected]. At 13-10-12. -( Brigade tower block- a. First floor, white tech park, Bangalore- 560066) .

But yet no response from there end, again called up customer care the answer was searching for DD. WHAT KIND OF A RESPONSE IS IT . NOW WHERE IS THE CHEQUE AND HOW CAN THEY EXPECT TO THE EMI WHICH IS BEEN STARTED.

A/C NO- VANGUARD PLC CARD NO-. [protected]. MY MOBILE NO -- [protected].

Mailed more than 5 times to the "Principal.[protected]@sc.com" <Principal.[protected]@sc.com>; "Head.[protected]@sc.com" <Head.[protected]@sc.com>; "customer.[protected]@sc.com" <customer.[protected]@sc.com>

And contacted several times to the customer care but no response from the BANK

Aug 13, 2020

Complaint marked as Resolved

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K

Kumaravel.j

from Chennai, Tamil Nadu

Standard Chartered Bank/Credit Card — Cheque missing by bank

Dear Sir/Madam

Sub: Problem with STANDARD CHARTERED BANK

Ref: my name is J.KUMARAVEL, CONTACT NUMBER - [protected]

There are issues that I am facing through your bank, due to which it is causing me mentally disturbance. Here I am giving the issues as follows:

1.Credit Card No.[protected]:
Received the 20th May 2008 statement date with due date as 11th June 2008, as soon as receiving the statement, I have dropped the 2 cheques for full payment of Rs.50, 406/-, (1st Cheque No.031669 dated 5th june 2008 for Rs.3, 000/- and 2nd Cheque No.031670 dated 5th june 2008 for Rs.47, 406/-). The date, time and place:-
5th june 2008 at 09.53 PM location at Rajaji Salai, Chenna and the machine id: 318 and Transaction id: 0060 for 1st cheque
5th june 2008 at 09.52 PM location at Rajaji Salai, Chennai and the machine id: 318 and Transaction id: 0059 for 2nd cheque
but the 1st cheque is only cleared on 9th june 2008 in my Bank and still the 2nd cheque is not cleared. Regarding this when i called u r customer care number on 11th june 2008, Miss. Sunitha was the person who picked my call and when i told her all this problem, she told that above Rs.20, 000/- amount cheque are treated as HIGH VALUE CLEARING and it will take 5 working days to clear the cheque, is it true or did she gave me false information because as per my knowledge above one lakh amount cheques are treated as HIGH VALUE CLEARING and that tooo HIGH VALUE CLEARING MEANS CLEARING THE FUNDS WITHIN 24HRS and she even informed me that within 5 working days her banking representative will call me and clear this doubts, but till date 17th June 2008 no one turned up.

Today 17th June 2008 when i called back u r customer care no. one Mr.Gopal picked my call and told me to give the STOP PAYMENT FOR 2nd CHEQUE No.031670 and issue a fresh cheque for the same amount Rs.47, 406/- as the BANK HAVE LOST THE CHEQUE. When i asked that who would bear the STOP PAYMENT CHARGES he clearly told that he or his bank could do nothing on this issue.

This is not the first issue i am facing with u r bank for credit card issue, u can check last month statement date 20th April 2008 their also u r bank have debited for late payment and surcharge interest unwantedly, details are as follows:

1. This are the charges which are debited
2. This is the amount paid which was wholly credited to that a/c
3. This credit amount should have been credited in SPECIAL MERCHANDISING OFFER.

Actually for the past 5 months I pay the full amount in a single cheque and your bank use to credit it to both the account accordingly, but u can see that APRIL MONTH STATEMENT it was not done and it wholly credited to the credit card account and giving the debit charges in the SPECIAL MERCHANDISING OFFER A/C – after seeing this statement I spoke many times with customer care regarding this problem, then only on next month statement “MAY MONTH” your bank credited back the all charges.

2. I am holding your bank OD A/C No.[protected]

In this account I deposited the cheque no.844046, SBI-WEST MAMBALAM, Chennai Branch for Rs.200, 000/- dated on 19th march 2008 through cheque deposit machine id:318, location: Dr.R.K.Salai, chennai, Time:10.52 AM, Transaction No.0011,

When I enquired regarding this cheque clearance after 3 days your bank said that there is no cheque deposited in your bank and told to call me after 2 days. When I called back after 2 days the same excuse of “CHEQUE LOST” is been told by your customer care peoples. In this 5 days the cheque no.776457, amount Rs.95, 000/- which I issued to CITIBANK CREDIT CARDS got dishonored and they charged me the late payment fees + Interest charges + cheque bouncing charges + service charges etc., which comes to Rs.7, 500/- debited in my credit card a/c. so you see that even in your banking account is also creating problems.

So you can see that there are so many issues with STANDARD CHARTERED BANK, I am facing every month and this month I am facing the problem in my credit card account where PAYMENT MADE THR CHEQUE, WHICH IS MISSING BY YOUR BANK. Now tell me what should I do with your bank . See I am clearly indicating that I cannot bear the STOPMENT CHARGES. I don’t want to take this issue legally. So I am requesting your bank to settle the problem within 7 days of the receipt of this email.

Warm Regards,

J.Kumaravel
[protected]

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S

sangeeta khosla

from Delhi, Delhi

Credit Card — missing cheque

we have dropped a cheque in your drop box, cheque no. 84615 before the due date. the cheque is drawn on Bank of India , rajindra place Branch. We have recieved a SMS that you have not recieved our payment . we have again dropped a second cheque in you drop box. please see that there should not be double payment and kindly arrange to submit the details of the first cheque.

I also wish to encash the reward points in the i mint account please let me know the detailed procedure.

sangeeta/naresh khosla

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Address: Thane, Maharashtra

I held a credit card with standard chartered bank and have been making my payments on time and without any issues. Due to a merchandise card shift from Barclay's Bank to Standard Chartered Bank I got 2 cards with Standard Chartered Bank. I still continued to pay regularly the balances on both my cards however suddenly for the past few months the bank has started harassing me. I make the payment for one card they transfer the money to another card. I do not want them to transfer my money from one card to another card. As I understand both cards are stand alone for me and bear no relation with each other however the bank still keeps transferring my money from one card to another card. I have not signed any such form with them which allows them to transfer my money from one card to another without my consent. I have raised complaints also about this after which they cancelled the transaction however again this month thrice they have transferred my payments form one card to another. I even asked them to cancel one of my cards to avoid all the confusion but they do not revert and not let me complete the payment on one of may card and keep transferring my money so they can charge interest on both my cards. I need to be personally responsible for maintaining my credit and payments on my cards and do not like the fact that the bank keeps transferring my money without my consent. Not sure what I should do here.

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

My first year of the credit card (No annual fees period) was to end in Sept 2012. So i requested to cancel the card on 9th Sept (Ref: 09/12/060639/SP/CRD). I was told that I would not be charged annual fees for another year, or in case the annual fees is charged for the next year, i can go ahead and cancel the credit card without paying the fees. But in Oct annual fees was charged to me. So on 4th Oct i requested to cancel my credit card. Till now i didnot get any reply. And now they have charged me with the annual fees and since its been a month, now late fees has been addded. Please let me know what is to be done in this case.

Thanks,
Pramod Pujari
email: [protected]@gmail.com
Ph:[protected]

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P

pujaripramod

from Mumbai, Maharashtra

Nov 8, 2012

the second date was 9th Oct. Not 4th.

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Address: Gujarat

Dear Sir,
I like to draw your valuable attention toward Mental Trauma I am suffering from due to
unimaginable behavior by your bank.
I had a card with Standard Chartered bank Card No. 5546 XXXX XXXX 4102 with INr 23,000 credit limit. I
stopped using that card from DECEMBER 2009, at that time my outstanding was about INR 15,000.
I was unable to pay my dues due lack of income as I was pursuing studies.br...

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Address: Bangalore, Karnataka

My name is Suresha.S i am working in geometric software solutions, my contact number is [protected] or [protected],

The Standard Chartered bank officials called me on my phone regarding the credit card about one month ago. Finally I satisfied with their offer and they sent their representative to collect my documents, while the required documents had been already cleared. I submitted all the required documents and waited for further precess. After 15 days they messaged me on my phone that my request in on precess and my card would be sent to my adress within 7 working days, But i have not found my card yet. Now I want to know why their representative, who called me and incisted me to take the credit card, does not know the policies of company? They wasted my very important time and also took my important documents with my signatures. So kindly take the necessary action so that any costumer could not suffer like this in future. Please make them to return my all documents also.
I called so many times till date he is not lifting my call, Standard chartered bank representative name NAGARAJU. His contact numbers is [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: East Delhi, Delhi

On 21 Oct 2011 at 10:30 pm I got the alert at my cell that my card is swiped for 2500/- However this was not done by me.
Next day morning, I immediately informed to bank for this fraud transaction and got the card blocked but bank is not ready to adjust the amount from my ccount and forcing me to pay Rs 9000/- approx.

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Address: Bangalore, Karnataka

Hi Sir/Madam

On 7th Oct 2012, i got alert on my cell that two transaction of nearly amount 33,000 Rs happen from my credit card in US doller. This transaction was not performed by me. Immediately i called my credit card band (SCB) regarding this unauthorized transaction. they informed me that this transaction happen online. They blocked my card. further i told them to contact merchant regarding this and stop the delivery of the item until this issue is not resolved they told they don't have this policy further i asked how it can happen online when i have not disclosed any information regarding the card. they told it can happen and told me to wait until merchant is not claiming the amount. On 10th Oct merchant apple online store claim the amount of Rs.
32,589.11 INR(USD 591.55) and SCB transfer the amount to apple online store US. when i called the SCB they told me to filled the dispute form. When i claim the dispute on this transaction, the amount of INR 31209.40 (USD 591.55) is credited to my account by apple on line store US. Further when i called the SCB regarding the difference in amount in indian Rs. they told me to called merchant regarding this. They have given me reference no. [protected] where apple online store can track the transaction. I tried so many time to merchant but they are not responding me. Again and again when i am calling to SCB they are always telling me they don't have any role in this only you can contact to merchant regarding this.
Kindly help me how i can get the difference of amount,

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

I think Standard Chartered has the poorest and most unprofessional set ups when it comes to home loans. i just applied for a loan on my 3rd property ( the earlier 2 were done with HDFC) and thought i would try SC because of the home saver product. But from the word go there was such a disconnect between the product team and the RM; each one kept asking for same documents over and over again, no clarity on their internal charges, 10 ppl calling you for the same thing.. and even after submitting all the documents and agreements and having a written commitment that the loan will be released in MAX 7 working days can you believe it even after the 10th day they were asking for more and more papers. Totally non flexible and unprofessional. I nearly lost out on my deal as the buyer was frustrated with my commitments which i couldn’t keep because of no fault of mine but because of the failed commitments of Standard Chartered. The biggest joke is that they asked for an insurance cheque towards the home loan and requested ME to only fill in the amount and the name and date they will fill in and guess what happened they presented my cheque without dating it and obviously it was returned by my banker and they have absolutely no answers for it so much so for being an " INTERNATIONAL BANK" Trust Me buying a home is not easy at all dont make it even more difficult with going with someone like Standard Chartered. Home Loan doesn’t seem to be their forte...

Aug 13, 2020

Complaint marked as Resolved

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V

vinod melwani

from Mumbai, Maharashtra

Feb 9, 2011

Home Loan — BAD SERVICE AND WRONG INFORMATION

RESPECTED SIR

MY NAME IS VINOD MELWANI I HOME LOAN FROM YOUR KALYAN BRANCH THE PROBLEM YESTERDAY I HAD VIST YOUR KALYAN BRANCH THE PERSON MR ROHAN HE
WAS SUPPOSE TO CALL ME AROUND 5 PM AS HE TOLD ME BUT UPTO NOW HE DIDN'T CALL THE CASE IS REGARDING EMI WELL I HAVE ALREADY GIVEN THE
REQUEST 1 WEEK BEFORE I HAD FULL RIGHT TO ASK WHT IS STATUS OF THE
REQUEST THIS IS NOT THE FIRST TIME YOUR KALYAN BRANCH PEOPLE HAVE NOT GIVEN PROPER INFORMATION SOMETIMES THEY SAY DIFFERENT STORIES EACH
PEOPLE OVER THERE HAD DIFFERENT STORES

LAST WEEK I MADE A FD DEPOIST 40 THOUSAND IN THANE BECUASE I WANTED
TO GO TO KALYAN BUT YOUR PEOPLE THEY MISGUIDE THE CUSTOMERS THAT IS WHY
I DONT TRUST THEM WELL LET ME SEE HOW THE CASE WILL SOLVE SINCE 2 YRS I
HAD SAID MY FLAT NUMBER IS 2 NOT 4 BUT EVERTIME THEY SAY THEY WILL DO
IT WHEN THEY WILL DO IT WHEN THE CUSTOMER WILL DIE PLS TAKE COMPLAINT
SERIOUSLY AND REPLY IT SOON

FROM VINOD MELWANI
[protected]

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Address: Bangalore, Karnataka

SC bank collected my bank statements and my company details towards Standard Chartered Bank Credit card and I got reference no #FPL8700BPM01 and when I went to check the staus of that it was showing that this is not a valid refernce,I sent a mail to customer.[protected]@sc.com and with in 12 hours I got response through mail which is given below see what they are telling regarding this issue.
[protected]
Ref : 10/12/064715/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated October 20, 2012.

We had perused the contents of your mail and thank you for your interest in
Standard Chartered Credit Cards.

On receipt of your email, we had initiated an investigation regarding the status
of your Credit Card application vide reference number FPL8700BPM01.

We regret to inform you that we are currently unable to offer you the above
facility, since your application did not meet the certain internal criteria, as
per our bank policy.

We trust you will appreciate our stance in expressing our inability to take a
deviation from our credit norms which are devised to protect the interest of our
customers as well as the bank. We assure you that this does not, in any manner,
undermine your credit worthiness or standing with our bank. It is always a
matter of disappointment when we are unable to accede to a request from our
customer.

Assuring you of our best services always

Yours sincerely,

Ravichandran
Officer - Customer Care
-----

I replied to them
Hi,

Ok,I am agree so please return my documents to my office address because I had signed in a blank page also as your executive told me, I send soft copies of my document in scb.[protected]@gmail.com.

How can I belive that your bank will not misuse my documents beacuse so many person complainted regarding this issue check the link below :

http://www.consumercomplaints.in/complaints/scbcreativegmailcom-collected-my-ban...⇄

If I failed to get my documents back in my ofice address with in 7 days then I can go through legal process also.

Waiting for ur response.

Thanks & Regards

jitendra singh

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