Standard Chartered Bank Complaints & Reviews

Standard Chartered Manhattan are no less than robbers. This is just for some other people who can be aware before getting bank account or credit card.

Standard Chartered Bank Credit Card. — Interest Charges for no Reasons.

Beware if you have Stanchart Credit Card, the bank charges ramdom interest charges just before or after your bill date that the customer service can't explain. If you question at length they reverse.
This happens even if you make your payments well before the due date. I paid 10 days prior to due date but they still charged interest that they accepted can't be due to me not paying my dues but they could not explain.
There is always something or the other with these guys.
BEWARE!

Standard Chartered Manhattan are no less than robbers. This is just for some other people who can be aware before getting bank account or credit card.

Can anyone from the concerned authorities please reply?

Regards,
Deepak

It also happened with me. Did you get your credit for this fraud transaction by stan chat

Standard Chartered Bank — Repeated Calls to take their policiesfor issusing policies

Hi,

I have a Mumbai Vodafone number which is almost 3 years old. I have been receiving calls from this phone numbers[protected] very often. The callers say he/ she is calling from Standard Chartered Bank asking me to go for their insurance policies.

I have repeated told these guys to update their database that I am not at all interested, and that they should not call up again. However every time a new person calls up asking me to buy their policy.

I am now lodging a formal complaint against this, as totally feeling harassed for no reason. This bank steals people numbers from God knows whose database without knowing doing any hard work of reaching out only people who might be interested. Secondly they have no sound call tracking mechanism, to ensure if once the person has refused, they should maintain their banks' dignity by NOT calling the person again.

Highly unprofessional. I am sure lot others must be getting harassed multiple times by them in this manner. Kindly take some action. I don’t see any other reputed banks calling me without doing a bit of research about my background.

Pls. let me know if you require my phone call details as a proof of their calls. But pls. help me at least get rid of it. Thanks

Regards
Seema Lal

Standard Chartered Bank is the Worst bank i have Ever seen in my Entire life. This bank should Ban in INdia forever!!! Their Customer service executives have no information except saying that they don't have information on this. I dont understand why our Government allow such banks to do business in INdia!!

Standard Cherterd Bank — Regarding Credit card Fraud

Dear Sir/Madam,

I had applied for a Standard Chartered Credit card 2 months before. The Bank fellows took the documents twice from me. Didnt progress my applications.Th reason is If they take a persons document with signed, then they will get a commission of 100 to 200 rupees. They give customers the wrong information like 5% cash back blah blah .. but usually they dont do it.Even the Standard Chartered bank is so useless that they didint take any action on that. The persons are located in Chennai. They are reachable at [protected]. The Fraud person are the entire bank employees. They ask for all the details like other bank credit card details, bank account details, Pan card,Driving license,Passport Details. Even though I am not a defaulter in any bank they dint even progress my application.They took 8 to 10 times verification to my mobile land lines etc. I would like to know from the bank Why this kind of negligence happened with me?

Cheers

Standard Chartered Bank — Big Fraud

I am a Victim of The SCB credit card, Back in 2006 the SCB asked me to pay around 20k towards closing my credit card account, since that was a high amount, I asked them to waive off some amount and they reduced it to 17k. So I went and paid that amount and closed the account then itself in 2006 Dec.

Now after 4 years, I get a mail from SCB, that I have to pay them 13k, and when I call the customer support, they tell me, that its the intrest on the waived amount, ie the 3 k , Sadly the Banking system of India is pathetic, Would never ever take SCB credit card ever and also want to make other citizens of India Aware that DONOT TAKE SCB credit cards.

Standard Chartered Bank — Fraudulent Numbers as Due

Not giving proper reasons for 15000 limit credid card they are charging 115000. Don't know on what basis they are charging.

My Self, Dhaval Panchal,


My Date Of Birth: 2nd January, 1984


My address; B, 201, Vaibhav Deluxe Tower,

Nr Karnavati Pagarkha Bazar,

Nr Mansi Char rasta,

Satelite- 380015

Ahmedabad- Gujarat


I am having Standard Chartered Bank (Inner circle Platinum) credit card,

But really very disappointed by the bank policies.

Bank has sold me three insurance policies on phone without my knowledge, even though from the fist day,

I requested executives to cancel it before the dispatched. I have cancelled the order but still its showing in my credit card account
and its becoming big amount without having any info.

I have worked according to Standard Chartered manager Called him self Sachin IN MUMBAI- M : [protected]

He told me and promised me in Jan 2013, We will remove all the amount from your statement and they had removed it

from my Statement of month FEB 2013 and made it zero Balance.

But after one month agian in March, 2013 they have put the 39965 Rs. amount to my statement.


And these guys have not yet even canceled it also I am trying on phone nos of bank customer care center but I cant reach to anybody
whom
I can register my complaint.

The manager who has sold me these policies is now not picking up my phone after doing a fraud. This kind of things I have not expected from
the standard chartered Bank.

Without any spenditure I am facing this much big amount in my statement of Month March 2013.

I am seriously in a big trouble.

Since Last few month I am not paying anything and you these guys keep calling me for the due payment but nobody is ready to listen the problem
and least bothered to solve my issue.

This kind of forcefull sale I cant tolerate simply so please, solve my problem ASAP other wise I am bounded to go to the law forum only.

So, Kindly requesting you to remove it and do the needful.

Thanking you,

Regards,

Dhaval Panchal

M: +[protected]

Hi,

My standard chartered Manhattan credit card number is [protected]. On 29th June 2013 I made a call to the customer care to enquire about the pre-closure of my credit card loans like 1 – How to close my loans, 2 – What is the balance money to be paid and the procedure to pre-close.

She immediately raised 2 requests for closing my loans which are shown below,
[protected] – RS 47597.62 Only
[protected] – RS 221859.19 Only

Also she said that, this is the total amount I need to pay to close all my loans.

As she said, I immediately made the payment for RS 269457 on the same date to the Manhattan card [protected].

Date
Transaction Description
Transaction Amount
Original Amount

29/06/2013 D9SERVICE TAX & CESS @ 12.36% INR 1, 054.68 DR
INR 1, 054.68

29/06/2013 D9DAL PRECLOSURE FEE INR 8, 533.05 DR
INR 8, 533.05

29/06/2013 D9SERVICE TAX & CESS @ 12.36% INR 226.27 DR
INR 226.27

29/06/2013 D9DAL PRECLOSURE FEE INR 1, 830.68 DR
INR 1, 830.68

29/06/2013 05Online Payment INR 269, 457.00 CR
INR 269, 457.00

29/06/2013 TRFD FROM [protected] INR 213, 326.14 DR
INR 213, 326.14

29/06/2013 TRFD FROM [protected] INR 45, 766.94 DR
INR 45, 766.94


But even after the payment I see there is some amount getting reflected in my cards and I see there is a new card number for over limit charges.

Cards Card No. Credit
Limit Card
Currency Current
Outstanding History
Please click on Card Name or "View" to view Card Details / Transaction History.
Installment Loan on Card
[protected] 75, 000.00 INR 5, 730.00 DR View

Manhattan Platinum
[protected] 75, 000.00 INR 1, 280.47 DR View

Platinum Rewards - Primary
[protected] 75, 000.00 INR 0.90 CR View

Manhattan PLC Account
[protected] 75, 000.00 INR 8, 271.66 DR View



I cannot understand the issue like why the customer service representative made a recorded statement like RS 269457 is the total money I should pay to close all my existing loans completely but after that I see 15000 rupees addition to be paid.

When I called the customer care many times to enquire about this issue, I don’t get any proper reply from your customer care person and the call is disconnected by the customer care person.

One guy gave a reference number to reverse these charges –[protected] and said that this amount will be reversed in 3 days but it never reversed. When I again called the customer care the lady said, there is no such request raised and the reference number is not valid and she gave me a new number – 672460 and said that this is a communication reference number and the charges will be reversed in 3 days. Again after a week I called the customer care and this time a new person said that the communication ref number is 672460 invalid and gave me a new reference number –[protected].

After 15 days I see my online statements but still these amount are not reversed.

I never expected such fraud things are happening at standard chartered bank and this is mentally disturbing me a lot because,

1) Initially the customer care person said the total money I must pay that is RS 269457 which I paid immediately.
2) It is the fault of the customer service executive to raise the request numbers[protected] and[protected] for preclosure because iam a consumer and I don’t have any clue about preclosure of loans and I called these people to inquire about preclosure but immediately these people have raised the requests and charged some over limit fees.
3) Everytime these people irritated me by cutting the phone calls and making false promises like giving false reference numbers[protected], 672460,[protected] for reversal of charges.

I need a proper justification from standard chartered bank why they are behaving like such frauds like making false promises to sell these useless credit cards.

Please help me in getting justice in this issue.

Also my additional details,
Contact Number - [protected]
Email - [protected]@gmail.com

Please help me in solving my problem with standard Chartered Bank.

Thanks,
Jayaprakash

Dear Sir / Madam,

This refers to your letter under ref. 10/13/099568/DHA/ESC/RBI dated 20/11/2013 with respect to the fraudulent transaction done on my credit card bearing No. [protected] which is being disputed by me and Compliant No. [protected] lodged with the Standard Chartered Bank..

As informed to the bank the following transaction done on May 24, 2013 was fraud not done by me as the credit card was with me in Mumbai.

Date Merchant name Amount

May 24, 2013 www.A1AGREGATOR.ru MOSCOW 26, 673.52

May 24, 2013 WWW.A1AGREGATOR.RU MOSCOW 57, 347.02


The matter has been reported to the Standard Chartered Bank immediately at 6.30 AM in the morning as soon as I got the SMS message. The credit card was immediately blocked and informed to them. SCB informed me to file a complaint and send the form duly filled to their Chennai office for further investigation. SCB had provided me a temporary credit and informed me that the investigation report will be given within next 30 days. The bank did not bother to inform me of the investigation done for the next 4 months. Suddenly I find that the temporary credit is reversed and debited to my account which was reflecting in the month of October 15, 2013.

I had requested the bank to give me a detailed report of the investigation done by them and to inform me against what purpose/ purchase/services this payment was made and from where this transaction request was given.

The bank is just claiming that this was a secured transaction done using a Master Secure code. If this was the only statement to be given by the bank then why did the bank take 4 months to make this statement? The bank should have informed me immediately that you cannot file any complaint since the card account is registered for Master Secure Code hence all transaction are secure transaction. Also there has been no intimation or reply on the complaint filed by me.

The SCB bank is responsible for delaying the matter without doing any investigation and finally just informing me that this was a secured transaction. I would have initiated some investigation by myself with the merchant to get details on the transaction but the time is lost now.

Please be informed that this disputed transaction was done online by someone outside India and I have no connection with this Russian establishment. I sincerely wish to inform you that this transaction was not done by me and is a fraudulent transaction. The amount debited to my account is beyond my capacity to pay as such I would be grateful to you and request to look into the matter and settle the dispute at the earliest.

Best Regards
R Havaldar
Mobile : [protected]

E-Mail : [protected]@gmail.com

WRONG OUT STANDING ON MY NAME FOR CREDIT CARD NO - 70373160316011

THIS HAS COME TO MY NOTICE BANK IS SHOWING A WRONG OUT STANIDNG IN MY NAME .

Standard Chartered Bank/Credit Card — Cheque missing by bank

Dear Sir/Madam

Sub: Problem with STANDARD CHARTERED BANK

Ref: my name is J.KUMARAVEL, CONTACT NUMBER - [protected]

There are issues that I am facing through your bank, due to which it is causing me mentally disturbance. Here I am giving the issues as follows:

1.Credit Card No.[protected]:
Received the 20th May 2008 statement date with due date as 11th June 2008, as soon as receiving the statement, I have dropped the 2 cheques for full payment of Rs.50, 406/-, (1st Cheque No.031669 dated 5th june 2008 for Rs.3, 000/- and 2nd Cheque No.031670 dated 5th june 2008 for Rs.47, 406/-). The date, time and place:-
5th june 2008 at 09.53 PM location at Rajaji Salai, Chenna and the machine id: 318 and Transaction id: 0060 for 1st cheque
5th june 2008 at 09.52 PM location at Rajaji Salai, Chennai and the machine id: 318 and Transaction id: 0059 for 2nd cheque
but the 1st cheque is only cleared on 9th june 2008 in my Bank and still the 2nd cheque is not cleared. Regarding this when i called u r customer care number on 11th june 2008, Miss. Sunitha was the person who picked my call and when i told her all this problem, she told that above Rs.20, 000/- amount cheque are treated as HIGH VALUE CLEARING and it will take 5 working days to clear the cheque, is it true or did she gave me false information because as per my knowledge above one lakh amount cheques are treated as HIGH VALUE CLEARING and that tooo HIGH VALUE CLEARING MEANS CLEARING THE FUNDS WITHIN 24HRS and she even informed me that within 5 working days her banking representative will call me and clear this doubts, but till date 17th June 2008 no one turned up.

Today 17th June 2008 when i called back u r customer care no. one Mr.Gopal picked my call and told me to give the STOP PAYMENT FOR 2nd CHEQUE No.031670 and issue a fresh cheque for the same amount Rs.47, 406/- as the BANK HAVE LOST THE CHEQUE. When i asked that who would bear the STOP PAYMENT CHARGES he clearly told that he or his bank could do nothing on this issue.

This is not the first issue i am facing with u r bank for credit card issue, u can check last month statement date 20th April 2008 their also u r bank have debited for late payment and surcharge interest unwantedly, details are as follows:




1. This are the charges which are debited
2. This is the amount paid which was wholly credited to that a/c
3. This credit amount should have been credited in SPECIAL MERCHANDISING OFFER.

Actually for the past 5 months I pay the full amount in a single cheque and your bank use to credit it to both the account accordingly, but u can see that APRIL MONTH STATEMENT it was not done and it wholly credited to the credit card account and giving the debit charges in the SPECIAL MERCHANDISING OFFER A/C – after seeing this statement I spoke many times with customer care regarding this problem, then only on next month statement “MAY MONTH” your bank credited back the all charges.

2. I am holding your bank OD A/C No.[protected]

In this account I deposited the cheque no.844046, SBI-WEST MAMBALAM, Chennai Branch for Rs.200, 000/- dated on 19th march 2008 through cheque deposit machine id:318, location: Dr.R.K.Salai, chennai, Time:10.52 AM, Transaction No.0011,

When I enquired regarding this cheque clearance after 3 days your bank said that there is no cheque deposited in your bank and told to call me after 2 days. When I called back after 2 days the same excuse of “CHEQUE LOST” is been told by your customer care peoples. In this 5 days the cheque no.776457, amount Rs.95, 000/- which I issued to CITIBANK CREDIT CARDS got dishonored and they charged me the late payment fees + Interest charges + cheque bouncing charges + service charges etc., which comes to Rs.7, 500/- debited in my credit card a/c. so you see that even in your banking account is also creating problems.


So you can see that there are so many issues with STANDARD CHARTERED BANK, I am facing every month and this month I am facing the problem in my credit card account where PAYMENT MADE THR CHEQUE, WHICH IS MISSING BY YOUR BANK. Now tell me what should I do with your bank . See I am clearly indicating that I cannot bear the STOPMENT CHARGES. I don’t want to take this issue legally. So I am requesting your bank to settle the problem within 7 days of the receipt of this email.


Warm Regards,

J.Kumaravel
[protected]

Credit Card — missing cheque

we have dropped a cheque in your drop box, cheque no. 84615 before the due date. the cheque is drawn on Bank of India , rajindra place Branch. We have recieved a SMS that you have not recieved our payment . we have again dropped a second cheque in you drop box. please see that there should not be double payment and kindly arrange to submit the details of the first cheque.

I also wish to encash the reward points in the i mint account please let me know the detailed procedure.

sangeeta/naresh khosla

the second date was 9th Oct. Not 4th.

Standard Chartered Bank — Robbing / Looting / unethical business practice

Dear Sir,

I like to draw your valuable attention toward Mental Trauma I am suffering from due to
unimaginable behavior by your bank.

I had a card with your bank Card No. [protected] with INr 23,000 credit limit. I
stopped using that card from DECEMBER 2009, at that time my outstanding was about INR 15,000.
I was unable to pay my dues due lack of income as I was pursuing studies.

Now, since last 2 months I am contacting your bank in order to clear my dues in mutually
acceptable terms. After several follow ups last month on 30th September Ms. BHAVINI from your
Ahmedabad branch offered me a deal and asked me to pay INR 30,000 (instead of INR 15,000 I
actually used) in order to provide me a "NO DUE CERTIFICAFE". As she called me at about 1 pm
on a working day and I was in the office, thus it was not poosble for me to arrange the fund
on the same day by 6pm. I requested her to give me extension, and she refused to provide even
one day extension.

Now, in middle of Present month (October) I called again and spoke with Mr. MANTHAN from the same
branch, who told me that now in order to get the same NO DUE CERTIFICATE, I have to pay INR
38,786 by 31st October 2012, so I should arrange money and call him.

I called him on 25th October MORNING (Thurseday)and told him that I want to pay INR 38,786 now
so how to proceed. MR MANTHAN told me that he will be calling me by the afternoon and will be
providing me with another card number toward which I have to make the payment, as my card
number has been changed.

I did not receive any call from him and on the same day till 6 pm I tried to call him more
than 20 times, AND till Tuesday I have tried to contact him many time without any success.

I contacted SCB head office and then got a call from Mr. Manthan agin on Tuesday, when he told me that now not even INR 38,786 the amount he committed earlier but I have to pay INR 66,000 instead.

I want to get rid of Standard Chartered by clearing my dues as with your bank, as my
experience with it is the worst of its kind in my life so far.

For ref. I had outstanding dues with two more banks:

Citibank: amount used INR 24,580 (Dec, 2009), Paid INR 24,580 (Aug,2012), Obtained "No Due Certificate"
ABN AMRO: amount used INR 20,000 (Dec 2009) Paid INR 38,200 (Sep,2012), Obtained "No Due Certificate".

Standard Charted: amount used INR 15,000 (Dec,2009), amount asking by bank INR 66,000 !!!!!!!!


I also appeal SCB and concerned authority from Govt. to look into this matter and provide a reasonable solution.

Looking forward to hear from you soon.

Regards,
Deb
[protected]@rediffmail.com

credit card companies charge interest if due is not paid on time which has happened to you
Am I wrong
I am not related to bank

Yes they charge. but no bank does that 3 times in a single month. STANDARD CHARTERED is Fraud bank.And there slogan is "HERE TO ROB AND STEAL".