Standard Chartered Bank Complaints & Reviews

On 21 Oct 2011 at 10:30 pm I got the alert at my cell that my card is swiped for 2500/- However this was not done by me.
Next day morning, I immediately informed to bank for this fraud transaction and got the card blocked but bank is not ready to adjust the amount from my ccount and forcing me to pay Rs 9000/- approx.

Hi Sir/Madam

On 7th Oct 2012, i got alert on my cell that two transaction of nearly amount 33,000 Rs happen from my credit card in US doller. This transaction was not performed by me. Immediately i called my credit card band (SCB) regarding this unauthorized transaction. they informed me that this transaction happen online. They blocked my card. further i told them to contact merchant regarding this and stop the delivery of the item until this issue is not resolved they told they don't have this policy further i asked how it can happen online when i have not disclosed any information regarding the card. they told it can happen and told me to wait until merchant is not claiming the amount. On 10th Oct merchant apple online store claim the amount of Rs.
32,589.11 INR(USD 591.55) and SCB transfer the amount to apple online store US. when i called the SCB they told me to filled the dispute form. When i claim the dispute on this transaction, the amount of INR 31209.40 (USD 591.55) is credited to my account by apple on line store US. Further when i called the SCB regarding the difference in amount in indian Rs. they told me to called merchant regarding this. They have given me reference no. [protected] where apple online store can track the transaction. I tried so many time to merchant but they are not responding me. Again and again when i am calling to SCB they are always telling me they don't have any role in this only you can contact to merchant regarding this.
Kindly help me how i can get the difference of amount,

I think Standard Chartered has the poorest and most unprofessional set ups when it comes to home loans. i just applied for a loan on my 3rd property ( the earlier 2 were done with HDFC) and thought i would try SC because of the home saver product. But from the word go there was such a disconnect between the product team and the RM; each one kept asking for same documents over and over again, no clarity on their internal charges, 10 ppl calling you for the same thing.. and even after submitting all the documents and agreements and having a written commitment that the loan will be released in MAX 7 working days can you believe it even after the 10th day they were asking for more and more papers. Totally non flexible and unprofessional. I nearly lost out on my deal as the buyer was frustrated with my commitments which i couldn’t keep because of no fault of mine but because of the failed commitments of Standard Chartered. The biggest joke is that they asked for an insurance cheque towards the home loan and requested ME to only fill in the amount and the name and date they will fill in and guess what happened they presented my cheque without dating it and obviously it was returned by my banker and they have absolutely no answers for it so much so for being an " INTERNATIONAL BANK" Trust Me buying a home is not easy at all dont make it even more difficult with going with someone like Standard Chartered. Home Loan doesn’t seem to be their forte...

SC bank collected my bank statements and my company details towards Standard Chartered Bank Credit card and I got reference no #FPL8700BP​M01 and when I went to check the staus of that it was showing that this is not a valid refernce,I sent a mail to customer.[protected]@sc.com and with in 12 hours I got response through mail which is given below see what they are telling regarding this issue.
[protected]
Ref : 10/12/064715/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated October 20, 2012.

We had perused the contents of your mail and thank you for your interest in
Standard Chartered Credit Cards.

On receipt of your email, we had initiated an investigation regarding the status
of your Credit Card application vide reference number FPL8700BPM01.

We regret to inform you that we are currently unable to offer you the above
facility, since your application did not meet the certain internal criteria, as
per our bank policy.

We trust you will appreciate our stance in expressing our inability to take a
deviation from our credit norms which are devised to protect the interest of our
customers as well as the bank. We assure you that this does not, in any manner,
undermine your credit worthiness or standing with our bank. It is always a
matter of disappointment when we are unable to accede to a request from our
customer.

Assuring you of our best services always

Yours sincerely,

Ravichandran
Officer - Customer Care
-----

I replied to them
Hi,



Ok,I am agree so please return my documents to my office address because I had signed in a blank page also as your executive told me, I send soft copies of my document in scb.[protected]@gmail.com.



How can I belive that your bank will not misuse my documents beacuse so many person complainted regarding this issue check the link below :

http://www.consumercomplaints.in/complaints/scbcreativegmailcom-collected-my-ban...⇄



If I failed to get my documents back in my ofice address with in 7 days then I can go through legal process also.



Waiting for ur response.



Thanks & Regards

jitendra singh

Dear Sir/Madam,
This is in reference to the non-receipt of my Standard Chartered Bank credit card. I have been informed over the phone by your credit card payment department that all previous outstandings with Barclays bank credit card has now to be paid by me SC since SC has now taken over Barclays. Fair enough. I have also been told that I have cease making any payments to my exiting Barclays credit card account since the payment will get “STUCK”. But unfortunately, I wish to inform you that till date inspite of repeated requests raised by me to your phone banking officers, I have not received my replacement credit card issued by SCB.

This is becoming a hindrance, since everyday, I am getting a call from your credit card collection department for payment of outstanding dues inspite of me making requests again and again to them to dispatch my SC credit card for me to at least know whether or not I have been issued one or not. But all my attempts are vain. It seems that my credit card had been sent to the following address:
“NSDL, 7th floor, Trade World “A” wing, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel – 400013”. In this regard, I wish to understand as to how this address has been wrongly updated as 7th floor instead of 4th floor. Even if the same has been entered wrongly, how is it that my monthly credit card statements are reaching me in time at the correct address and how is it that my credit card has not managed to reach me.

I had made the payment on the last occasion on an act of good faith assuming that credit card will reach me within the next few days. I was also informed by your credit card collection executive some time back that this problem is not being faced only by me and that there are many other customers who are facing the same problem. I fail to understand as to how a professional organization like SC can afford to give such answers to their customers. It seems that all that SCB is interested in, is to force me to make the outstanding payment whether or not the “so called” credit card issued to me reaches me or not. Even today after the speaking to the payment collection executive, I was told that there is nothing they can do to ensure that my credit card (which I have never seen till date) reaches me. I was also told that if no action is being undertaken by the bank in this regard, I should make a personal effort to go to a branch and get my address updated so that the credit card will reach me whenever it is re-despatched. But in the meantime, your officials have given me the card number and told me that I have to make the payment in favor of the number given me i.e. [protected] After all this, the payment collection executive requested me to give a time today in the evening so that they can call back for confirming the payment details…..take that for commitment.

I would like to inform you that there is no intention on my part of not making the payment of my outstanding dues to SCB. But in order for me to do it, I request your office to kindly trace the whereabouts of the “so called” credit card issued to me and send it to me in the shortest time frame possible.


Regards,
Vishwesh Kalyanaraman
An aggrieved customer

Hi,
I am frequently getting harassing calls from S&C Bank from this number: +[protected], the people are saying i have due in the year of 2002, and asking me to pay now, i don't remember anything what thy are asking, i asked them several times to send the details to me, but not send. and simply saying we have already sent. i haven't received. from last 2 yrs every year they use to call, don't know what to do on this.Please help.
Regards,
Srinivas

now a days daily receiving calls from [protected] number which is noida number and the person is teiing us he is calling from standard chartered bank gurgaon. which cant be possibe.
and second he is telling me that its regarding my husband card payment which is out standing from 1999, which cant be possible as at that period my husband wasnt holding any credit cards as he was in u.s, and came back to india in mid of 2000.
the person who is calling his name is anil, he hasnt got any manners to talk, and a very rude person, i cant belive that any bank can offer him a job. there is nothing like customer services.
my husband took account in 2001 and cancelled the account in 2004 as we moved out of country, and now the are asking for a payment without providing any statement, when we ask for statement they are telling us that its not possible for them to provide statement as its too old, can you please clearify this with out statement how any one can think of paying them,

This is regarding a credit card statement I have received few days back. I have no clue about the credit card and don't even have the card.

It all started few months back when an agent called offering Standard Chartered Credit Card - Manhattan Credit Card and I said yes to it.

But when they delivered the card after taking all my documents, it was a different card and not the Manhattan card.

I received a call from your customer care to verify details and I asked them to immediately cancel this card and I disposed off the card at the very same time.

Now after so many months I received a credit card statement with charges on it for annual fees.

This is a fraud to take payment from the client for not informing anything for so many months and finally sending the charges for a card that has not been used.

Their phone numbers does not allow a client to talk to customer representative without the credit card number.

I tried to reach to lost card department asking them to transfer the call to concern department but they disconnected my phone line.

Please let me know the resolution this.

Thanks!
Sachin Gulati
Mob#[protected]

A DSA of Standrad Charterd Bank of offering Credit cards holding an email ID "scb.[protected]@gmail.com" have collected my orginal documents and are not responding back unfortunately i dont have their number and have written multiple times or they have issued teh credit card and not reverted i woul dlike them to return my documents.

Dear Sir,
I had a Credit Cards of Standard Charted bank.My CC no are [protected] and [protected].I Have instructed your Coustemer care for Closing of this account in[protected] only.I am not using these cards since 2006 and i have not received any statements since that period.


Card no:[protected]: is having only late payment fees 424 and again 350 +Taxes at the time of my last statemet(20 Mar 2006),I have requested your custome care Excutives to cancel this charges and also instructed them to close the card.they have aggreed to close the card.


Card no: [protected]: This is also i told them to close the Card.I dont have any out standing balances at the time.They have aggreed to close the card
I was trying to reach you Sevearl time by email or Phone available on my last statement.[protected] and 27717777. and mail headservice.[protected]@in.standardcharted.com and Card.[protected]@in.standardcharted.com,but all mails are returned.
Today only i came to know that there is an Outstanding balance of arround 30K in each of the card.
Please send me the detailed statement to me (what is my principal amount and Intrest and other Service charges etc.).
I would like to Close my Card. Please do some needull to Close the cards and null in my account.
waiting for your replay.


My details are
Name:Venkata narayana Birudukota
Hyderabad
[protected]


Regadrs
Venkat N

Hi, this is Sathish Kumar S, My card numner is 5546 xxxx xxxx 0287, i applied for excess amount to be refunded to my correspondence address.

I sent multiple email, like reference numbers

1.Ref No: 10/12/016211
2.Ref No: 09/12/004100

I get autoresponse saying it will be addressed within 7 days, but almost 2 months over, i did not get any response. If i make call to customer care, they response like animal. I would like to know , whom should i contact to get the excess amount in my credit card as my refund to my postal address.

Dear Sir/Madam,

Sub : Wantedly charging (CPP) the money to the customer without information and service by Standard Chartered Bank Credit Card Department

This is Veeramalla Venkata Sairam, working as Manager for one of corporate company in IT industry in Hyderabad, I taken Standard Chartered Bank Credit Card in Mar 2011 in Chennai, while I was working with Clinirx research Private limited, and my Credit card no : [protected], after 3 to 4 day I got a call from Customer care center of Standard Chartered Bank, explained about Card production (CPP) plan and I said clearly I don't require the CPP, but still they Charged me Rs 995, without any notification and Standard Chartered Bank representative need to collect the all the important documents for CCP plan, Standard Chartered Bank Charged the money for CCP and not provided any services with respective to that, even though I paid the charges and as I am not using the card from 8-10 months and I am not checking the e-statement, but in March 2012 they again changed me Rs 1500+ for CCP, as I didn't check the e-statements, the amount was accumulated with non-payment charges, service changes..etc now it become Rs 5500+, even though Bank is not providing the services, how can change the money without any intimation, due to this Standard Chartered Bank Credit card was blocked, because of this could not able to get the other bank Credit Cards even though I have good track record of other Credit cards.

Please do the needful to solve my problem.

Regards
Veeramalla Venkata Sairam

The CIBIL ( Credit Information Bureau India Limited) report is showing an overdue amount of 36,519 rupees against some credit card.

I don't have any credit card from standard chartered and have never used for any transaction. I also don't know the complete 16-digit credit card number.

Now, the overdue amount on CIBIL report must be wrongly getting displayed against some card.

Standard Chartered bank replied saying "We would like to inform you that your card ending 5424 has been invalidated in our records. As on date the outstanding to your card ending 5424 is Rs.37685.73.".

So, the issue is, how can a bank show an overdue amount against some credit card which I never used .

Please help.

my wife, mrs.brinda n. shankar, r/o m-11, tara apartments, alaknanda, kalkaji, new delhi- 110019, mobile no[protected], paid the amount of Rs.40,000/- to standard chartered bank( to be now known as SCB) on[protected] vide cheque no:879128 drawn on royal bank of scotland ( to be known as RBS)NEW DELHI.
2. this cheque was credited and paid to SCB on[protected], as per bank statement given to us later.
3.on[protected] SCB sent MRS. BRINDA N. SHANKAR (TO BE NOW KNOWN AS COMPLAINAT) a message saying that no payment had been received and her credit card account ( for card no: [protected]) was overdue. SCB said immediate payment had to be made as the account now stood at Rs.96,891/- (amount spent making payments for dialysis needed for myself who is a patient of kidney failure.).
4. the amount of Rs. 96,891/- was paid vide cheque no: 104056 drawn on oriental bank of commerce, new delhi, dated o9-o9-2012. by the COMPLAINANT, pending investigation by SCB about the first cheque of Rs 40,000/-.
5.repeated phone calls by the COMPLAINANT to SCB elicited the statement that the first cheque of Rs. 40,000/- had been dishonoured and returned to SCB AND SO PAYMENT WAS NOT MADE.
6. the COMPLAINANT checked with RBS and was told that the amount of Rs 40,000/- had actually been paid to SCB and a printed bank statement to this effect was sent to the COMPLAINANT.
7. the complainant then asked SCB to send back the cheque which had allegedly been dishonoured. this has not been done to date ie.[protected], a month later..
8.a full handwritten detailed complaint has been sent by the COMPLAINANT along with copy of the RBS account statement which shows the RS. 40,000/- was paid to SCB, AND ALSO AN E-MAIL stating the facts . there has been no response to date.
9. the COMPLAINANT has almost daily been making calls to SCB but has met with delaying tactics, no concrete action and rude replies. this has caused great stress a harassment to the COMPLAINANT as well as to her husband i.e. myself who is a retire journalist and senior citizen and a patient of kidney failure.
10. we request you to take stern action in this matter and also to ensure payment to the COMPLAINANT of appropriate damages for the harassment caused and the extra money paid to SCB.
THANKING YOU. VIJAY N. SHANKAR, HUSBAND OF THE complainant.

Dear Sir/Madam,

Please find the details complain regarding Credit Card No.[protected] (Standard Chartered Bank).

As I have informed earlier to the bank that there were two transactions done on my credit card.

1. 500 USD transaction was informed to customer care and they told me that the merchant has entered this transaction by mistake so it was reversed.

2. Another transaction of 34,634.73 INR (in Rubble) was done after informing the customer care about the first suspicious transaction which I got through SMS alert.

Finally after the 2nd transaction, customer care called me back and they blocked the card.

So what was the point in paying the merchant for second transaction inspite of flagging the suspicious transactions in the first hand itself. And another point to note is that it was not validated using 3D secure online password(as the Bank communicated).

I request you to please escalate this issue as the fault is with the bank for allowing fraud transaction through foreign website(WWW.INTELLECTMONEY.COM).

FYI: 1) Already disputed the amount 2 times.
2) Filed a police complaint on request from Bank.

Regards,
Sunil Kumar
email: [protected]@gmail.com
phone +91 [protected]

Bank sold me the merchandise offer which include holiday package, it was of rs 4300/- which i taken on installments after few installments I feel to repay full amount at one go for that I contacted Bank and the salesman who sold me that package. However because of miscommunication from bank and salesman I never get reply from them.
This keep increasing my late fee charges, for that I also registered the complaint with bank however that also got miscommunicated and my bill goes on increasing. Finally I sent their package with registered post back to the bank to discontinue relations with bank in the month of may. However till date bank keep charging me their fees and my bill now goes to rs 11299/- from credit card statement my real amount is just of 2500/- (nearly).
I keep contacting with bank now they say it is fault of person who sold me the product.
Please help me as bank has sent my name to CIBIL.
Kindly contact me on[protected] for more details.

Hi Team,
at the time of booking the balance transfer ..no body has confirmed that the draft will get delivered after 10 days..form the date of banlance transfer booking…peoples are not responsive enough to share thye details also…and AWB number(43027) share throgh SMS also not not showing in the blue bird courier website..

and …in case of transffered details are ..if the same didnt got submitted by the timeline..they will also charge the same…

not sharing the CC number because of Security reason only.

regards,
Jay
[protected]

sir my card no. is **** **** **** 6016 on 28 may i order for a bt for icici card for 10000/- but till 10.6.12 dd not recd i call and cancell dd they reverse all my charges but statement recd 5 june 2012 it recd bill of 24573 means 15073/- my shopping and 9500/- for bt i cal l to c/care they said thet you pay only 15073/- ok i paid but they recd my amount in bt and balance 1522 trf to credit card and again on 5 july 12, they charges finance charges i call and again they reversed charges but again on 5 aug 12 they charge 1112 in my scb yatra card and 328/- on manhattan card then again i call c/care they can not reverse why because i paid my payments in time its server problem why they receive my cheque to bt a/c although i issue my chq in favour of manhattan card sir plz help and sort out my problems after many calls and emails they not reversed and again on 5 th sep statement they charge 999/- as annual charges of my card but as i at time of opening there is no any commitmetment of annual charges and also last two years they charged and reversed with a phone call but now they refuse plz help me as i cannot want to pay any type of charges my ph [protected]

Credit Card No.[protected]
[protected]
[protected]
[protected]

I have been informed by SCB, an amount of Rs.950/- was outstanding in my credit cards which I came to know only at the time of reporting to SIBIL.

As I have no balance and the cards were closed in 2006 itself. I went to SCB as a walk in customer and gave a representation for waiver of amount. Accordingly the same has been waived off and as on date '0'balance in may credit card account. In this connection, I may please be issued with NOC for taking up the matter with CSIBIL to delete my name so as to enable me to avail business loan from HDFC bank. Due to the non availability of said NOC may loan is kept pending though otherwise I am eligible. It also creates some unhappiness with my partners in the business.

In this regard, I am making correspondence for the past 2 to 3 months for No default of mine, I am being harrassed. I may be issued with a certificate at the earliest failing which I have left with no other option except to approach through legal forum. I have already given a lettter in writing in this regarrd to the Manager, Standard Chartered Bank, Customer Care, 19 Rajaji Salai, Chennai on[protected] itself who assured that they will send me a reply within a weeks time. Even after period of 11 days, I have not received any corresponden ce from your end.

dear sir
i have standard chartered card holder and last 3 year i have operated regularly my card last month july 2012 my card validity is expired.
in time i requested standard chartered customer care he was suggest me this site than i requested to s.c.bank issue my card.



your faithfully

d.g.mavani