Standard Chartered Bank Complaints & Reviews

Dear Sir/Madam,
This is in reference to the non-receipt of my Standard Chartered Bank credit card. I have been informed over the phone by your credit card payment department that all previous outstandings with Barclays bank credit card has now to be paid by me SC since SC has now taken over Barclays. Fair enough. I have also been told that I have cease making any payments to my exiting Barclays credit card account since the payment will get “STUCK”. But unfortunately, I wish to inform you that till date inspite of repeated requests raised by me to your phone banking officers, I have not received my replacement credit card issued by SCB.

This is becoming a hindrance, since everyday, I am getting a call from your credit card collection department for payment of outstanding dues inspite of me making requests again and again to them to dispatch my SC credit card for me to at least know whether or not I have been issued one or not. But all my attempts are vain. It seems that my credit card had been sent to the following address:
“NSDL, 7th floor, Trade World “A” wing, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel – 400013”. In this regard, I wish to understand as to how this address has been wrongly updated as 7th floor instead of 4th floor. Even if the same has been entered wrongly, how is it that my monthly credit card statements are reaching me in time at the correct address and how is it that my credit card has not managed to reach me.

I had made the payment on the last occasion on an act of good faith assuming that credit card will reach me within the next few days. I was also informed by your credit card collection executive some time back that this problem is not being faced only by me and that there are many other customers who are facing the same problem. I fail to understand as to how a professional organization like SC can afford to give such answers to their customers. It seems that all that SCB is interested in, is to force me to make the outstanding payment whether or not the “so called” credit card issued to me reaches me or not. Even today after the speaking to the payment collection executive, I was told that there is nothing they can do to ensure that my credit card (which I have never seen till date) reaches me. I was also told that if no action is being undertaken by the bank in this regard, I should make a personal effort to go to a branch and get my address updated so that the credit card will reach me whenever it is re-despatched. But in the meantime, your officials have given me the card number and told me that I have to make the payment in favor of the number given me i.e. [protected] After all this, the payment collection executive requested me to give a time today in the evening so that they can call back for confirming the payment details…..take that for commitment.

I would like to inform you that there is no intention on my part of not making the payment of my outstanding dues to SCB. But in order for me to do it, I request your office to kindly trace the whereabouts of the “so called” credit card issued to me and send it to me in the shortest time frame possible.


Regards,
Vishwesh Kalyanaraman
An aggrieved customer

Hi,
I am frequently getting harassing calls from S&C Bank from this number: +[protected], the people are saying i have due in the year of 2002, and asking me to pay now, i don't remember anything what thy are asking, i asked them several times to send the details to me, but not send. and simply saying we have already sent. i haven't received. from last 2 yrs every year they use to call, don't know what to do on this.Please help.
Regards,
Srinivas

now a days daily receiving calls from [protected] number which is noida number and the person is teiing us he is calling from standard chartered bank gurgaon. which cant be possibe.
and second he is telling me that its regarding my husband card payment which is out standing from 1999, which cant be possible as at that period my husband wasnt holding any credit cards as he was in u.s, and came back to india in mid of 2000.
the person who is calling his name is anil, he hasnt got any manners to talk, and a very rude person, i cant belive that any bank can offer him a job. there is nothing like customer services.
my husband took account in 2001 and cancelled the account in 2004 as we moved out of country, and now the are asking for a payment without providing any statement, when we ask for statement they are telling us that its not possible for them to provide statement as its too old, can you please clearify this with out statement how any one can think of paying them,

This is regarding a credit card statement I have received few days back. I have no clue about the credit card and don't even have the card.

It all started few months back when an agent called offering Standard Chartered Credit Card - Manhattan Credit Card and I said yes to it.

But when they delivered the card after taking all my documents, it was a different card and not the Manhattan card.

I received a call from your customer care to verify details and I asked them to immediately cancel this card and I disposed off the card at the very same time.

Now after so many months I received a credit card statement with charges on it for annual fees.

This is a fraud to take payment from the client for not informing anything for so many months and finally sending the charges for a card that has not been used.

Their phone numbers does not allow a client to talk to customer representative without the credit card number.

I tried to reach to lost card department asking them to transfer the call to concern department but they disconnected my phone line.

Please let me know the resolution this.

Thanks!
Sachin Gulati
Mob#[protected]

A DSA of Standrad Charterd Bank of offering Credit cards holding an email ID "scb.[protected]@gmail.com" have collected my orginal documents and are not responding back unfortunately i dont have their number and have written multiple times or they have issued teh credit card and not reverted i woul dlike them to return my documents.

Dear Sir,
I had a Credit Cards of Standard Charted bank.My CC no are [protected] and [protected].I Have instructed your Coustemer care for Closing of this account in[protected] only.I am not using these cards since 2006 and i have not received any statements since that period.


Card no:[protected]: is having only late payment fees 424 and again 350 +Taxes at the time of my last statemet(20 Mar 2006),I have requested your custome care Excutives to cancel this charges and also instructed them to close the card.they have aggreed to close the card.


Card no: [protected]: This is also i told them to close the Card.I dont have any out standing balances at the time.They have aggreed to close the card
I was trying to reach you Sevearl time by email or Phone available on my last statement.[protected] and 27717777. and mail headservice.[protected]@in.standardcharted.com and Card.[protected]@in.standardcharted.com,but all mails are returned.
Today only i came to know that there is an Outstanding balance of arround 30K in each of the card.
Please send me the detailed statement to me (what is my principal amount and Intrest and other Service charges etc.).
I would like to Close my Card. Please do some needull to Close the cards and null in my account.
waiting for your replay.


My details are
Name:Venkata narayana Birudukota
Hyderabad
[protected]


Regadrs
Venkat N

Hi, this is Sathish Kumar S, My card numner is 5546 xxxx xxxx 0287, i applied for excess amount to be refunded to my correspondence address.

I sent multiple email, like reference numbers

1.Ref No: 10/12/016211
2.Ref No: 09/12/004100

I get autoresponse saying it will be addressed within 7 days, but almost 2 months over, i did not get any response. If i make call to customer care, they response like animal. I would like to know , whom should i contact to get the excess amount in my credit card as my refund to my postal address.

Dear Sir/Madam,

Sub : Wantedly charging (CPP) the money to the customer without information and service by Standard Chartered Bank Credit Card Department

This is Veeramalla Venkata Sairam, working as Manager for one of corporate company in IT industry in Hyderabad, I taken Standard Chartered Bank Credit Card in Mar 2011 in Chennai, while I was working with Clinirx research Private limited, and my Credit card no : [protected], after 3 to 4 day I got a call from Customer care center of Standard Chartered Bank, explained about Card production (CPP) plan and I said clearly I don't require the CPP, but still they Charged me Rs 995, without any notification and Standard Chartered Bank representative need to collect the all the important documents for CCP plan, Standard Chartered Bank Charged the money for CCP and not provided any services with respective to that, even though I paid the charges and as I am not using the card from 8-10 months and I am not checking the e-statement, but in March 2012 they again changed me Rs 1500+ for CCP, as I didn't check the e-statements, the amount was accumulated with non-payment charges, service changes..etc now it become Rs 5500+, even though Bank is not providing the services, how can change the money without any intimation, due to this Standard Chartered Bank Credit card was blocked, because of this could not able to get the other bank Credit Cards even though I have good track record of other Credit cards.

Please do the needful to solve my problem.

Regards
Veeramalla Venkata Sairam

The CIBIL ( Credit Information Bureau India Limited) report is showing an overdue amount of 36,519 rupees against some credit card.

I don't have any credit card from standard chartered and have never used for any transaction. I also don't know the complete 16-digit credit card number.

Now, the overdue amount on CIBIL report must be wrongly getting displayed against some card.

Standard Chartered bank replied saying "We would like to inform you that your card ending 5424 has been invalidated in our records. As on date the outstanding to your card ending 5424 is Rs.37685.73.".

So, the issue is, how can a bank show an overdue amount against some credit card which I never used .

Please help.

my wife, mrs.brinda n. shankar, r/o m-11, tara apartments, alaknanda, kalkaji, new delhi- 110019, mobile no[protected], paid the amount of Rs.40,000/- to standard chartered bank( to be now known as SCB) on[protected] vide cheque no:879128 drawn on royal bank of scotland ( to be known as RBS)NEW DELHI.
2. this cheque was credited and paid to SCB on[protected], as per bank statement given to us later.
3.on[protected] SCB sent MRS. BRINDA N. SHANKAR (TO BE NOW KNOWN AS COMPLAINAT) a message saying that no payment had been received and her credit card account ( for card no: [protected]) was overdue. SCB said immediate payment had to be made as the account now stood at Rs.96,891/- (amount spent making payments for dialysis needed for myself who is a patient of kidney failure.).
4. the amount of Rs. 96,891/- was paid vide cheque no: 104056 drawn on oriental bank of commerce, new delhi, dated o9-o9-2012. by the COMPLAINANT, pending investigation by SCB about the first cheque of Rs 40,000/-.
5.repeated phone calls by the COMPLAINANT to SCB elicited the statement that the first cheque of Rs. 40,000/- had been dishonoured and returned to SCB AND SO PAYMENT WAS NOT MADE.
6. the COMPLAINANT checked with RBS and was told that the amount of Rs 40,000/- had actually been paid to SCB and a printed bank statement to this effect was sent to the COMPLAINANT.
7. the complainant then asked SCB to send back the cheque which had allegedly been dishonoured. this has not been done to date ie.[protected], a month later..
8.a full handwritten detailed complaint has been sent by the COMPLAINANT along with copy of the RBS account statement which shows the RS. 40,000/- was paid to SCB, AND ALSO AN E-MAIL stating the facts . there has been no response to date.
9. the COMPLAINANT has almost daily been making calls to SCB but has met with delaying tactics, no concrete action and rude replies. this has caused great stress a harassment to the COMPLAINANT as well as to her husband i.e. myself who is a retire journalist and senior citizen and a patient of kidney failure.
10. we request you to take stern action in this matter and also to ensure payment to the COMPLAINANT of appropriate damages for the harassment caused and the extra money paid to SCB.
THANKING YOU. VIJAY N. SHANKAR, HUSBAND OF THE complainant.

Dear Sir/Madam,

Please find the details complain regarding Credit Card No.[protected] (Standard Chartered Bank).

As I have informed earlier to the bank that there were two transactions done on my credit card.

1. 500 USD transaction was informed to customer care and they told me that the merchant has entered this transaction by mistake so it was reversed.

2. Another transaction of 34,634.73 INR (in Rubble) was done after informing the customer care about the first suspicious transaction which I got through SMS alert.

Finally after the 2nd transaction, customer care called me back and they blocked the card.

So what was the point in paying the merchant for second transaction inspite of flagging the suspicious transactions in the first hand itself. And another point to note is that it was not validated using 3D secure online password(as the Bank communicated).

I request you to please escalate this issue as the fault is with the bank for allowing fraud transaction through foreign website(WWW.INTELLECTMONEY.COM).

FYI: 1) Already disputed the amount 2 times.
2) Filed a police complaint on request from Bank.

Regards,
Sunil Kumar
email: [protected]@gmail.com
phone +91 [protected]

Bank sold me the merchandise offer which include holiday package, it was of rs 4300/- which i taken on installments after few installments I feel to repay full amount at one go for that I contacted Bank and the salesman who sold me that package. However because of miscommunication from bank and salesman I never get reply from them.
This keep increasing my late fee charges, for that I also registered the complaint with bank however that also got miscommunicated and my bill goes on increasing. Finally I sent their package with registered post back to the bank to discontinue relations with bank in the month of may. However till date bank keep charging me their fees and my bill now goes to rs 11299/- from credit card statement my real amount is just of 2500/- (nearly).
I keep contacting with bank now they say it is fault of person who sold me the product.
Please help me as bank has sent my name to CIBIL.
Kindly contact me on[protected] for more details.

Hi Team,
at the time of booking the balance transfer ..no body has confirmed that the draft will get delivered after 10 days..form the date of banlance transfer booking…peoples are not responsive enough to share thye details also…and AWB number(43027) share throgh SMS also not not showing in the blue bird courier website..

and …in case of transffered details are ..if the same didnt got submitted by the timeline..they will also charge the same…

not sharing the CC number because of Security reason only.

regards,
Jay
[protected]

sir my card no. is **** **** **** 6016 on 28 may i order for a bt for icici card for 10000/- but till 10.6.12 dd not recd i call and cancell dd they reverse all my charges but statement recd 5 june 2012 it recd bill of 24573 means 15073/- my shopping and 9500/- for bt i cal l to c/care they said thet you pay only 15073/- ok i paid but they recd my amount in bt and balance 1522 trf to credit card and again on 5 july 12, they charges finance charges i call and again they reversed charges but again on 5 aug 12 they charge 1112 in my scb yatra card and 328/- on manhattan card then again i call c/care they can not reverse why because i paid my payments in time its server problem why they receive my cheque to bt a/c although i issue my chq in favour of manhattan card sir plz help and sort out my problems after many calls and emails they not reversed and again on 5 th sep statement they charge 999/- as annual charges of my card but as i at time of opening there is no any commitmetment of annual charges and also last two years they charged and reversed with a phone call but now they refuse plz help me as i cannot want to pay any type of charges my ph [protected]

Credit Card No.[protected]
[protected]
[protected]
[protected]

I have been informed by SCB, an amount of Rs.950/- was outstanding in my credit cards which I came to know only at the time of reporting to SIBIL.

As I have no balance and the cards were closed in 2006 itself. I went to SCB as a walk in customer and gave a representation for waiver of amount. Accordingly the same has been waived off and as on date '0'balance in may credit card account. In this connection, I may please be issued with NOC for taking up the matter with CSIBIL to delete my name so as to enable me to avail business loan from HDFC bank. Due to the non availability of said NOC may loan is kept pending though otherwise I am eligible. It also creates some unhappiness with my partners in the business.

In this regard, I am making correspondence for the past 2 to 3 months for No default of mine, I am being harrassed. I may be issued with a certificate at the earliest failing which I have left with no other option except to approach through legal forum. I have already given a lettter in writing in this regarrd to the Manager, Standard Chartered Bank, Customer Care, 19 Rajaji Salai, Chennai on[protected] itself who assured that they will send me a reply within a weeks time. Even after period of 11 days, I have not received any corresponden ce from your end.

dear sir
i have standard chartered card holder and last 3 year i have operated regularly my card last month july 2012 my card validity is expired.
in time i requested standard chartered customer care he was suggest me this site than i requested to s.c.bank issue my card.



your faithfully

d.g.mavani

My MasterCard credit card issued by Standarad Chartered bank in 1996 has been blocked abruptly around April this year. Repeated emails and telephonic conversations have yielded no result. Am being promised that the card will be set right soon. Kindly advise. have all the email corresspondenec and details of IVR communication to back up my case.
Sudhir Dharadhar
[protected]@gmail.com

Standard charted credit card department had taken Rs.1000/- against Rs.100/- (which late fee wrongly billed in my name even i paid full payment) they write my name as written off / statemented on CIBIL.
i was paid this amount against Rs.100/- so it is ten time more even thew they write my name as result i am unable to take loan car loan from nationalized bank now same thing is happening in my home loan.
standard charted executive harasser me through telephone at my mobile and residence so from this type of harassment i suffer. and i want to free this typy of harassment so i paid Rs.1000/- now they are not giving back my money and make my name in cibil so it can say that they are blackmailing through cibil.
i request you to help me to revert my money which i paid and do need full delete my name from cibil.

It has been identified that standard chartered credit card [protected] was issued to me and currently it is showing some outstanding amount (Rs 20000+) on this card. As per my knowledge I haven’t swapped this card for single time also and this card is already expired in 2008. In Oct 2006 i had received single statement having Experience Life Style charges 99 + 12.12 = 111.12, but after that I haven’t received any email statement or phone call from standard chartered bank or statement at by residence regarding by outstanding amount on this card. (Residence , Phone No or Email id is same).

After knowing about this in CIBIL report (while taking housing loan) I had also raised the query to card.[protected]@sc.com on 3rd August, 2012 for which I have received auto response having no as Ref No: 08/12/008496 mentioning that bank will response back in 7 working days but till now bank hasn’t send me any details of statement to me.

On Aug 23, 2012 i have raised this query to head.[protected]@sc.com but till now can't receive any reply from bank.

I have ask for statement right from bank has issued me the card till date, but nobody is responding from their side and showing interest in closing this issue.

Due to this my home loan is in pending state.

Please help me.


Thank you,

Regards,
Sachin Vedpathak
Mob : [protected]

was a customer of the SCB Credit Card since 5 years and also i am account holder for the same bank.
I was relocated to Banglore from kolkata, i requested for adress change. I have sent request form duly signed by me to chennai customer care office.
and i have writen 5 mails to customer care (Card.[protected]@sc.com, Head.[protected]@sc.com) center , there is no reply from them.
Please help me on this..

Name : Gopala Rao Yaradesi
Mail id: [protected]@gmail.com
Complant tracking number :KMM9742596I15977L0KM
Regards
Gopal.Y