State Bank of India [SBI] Complaints & Reviews

My name is Sudeepta Debnath, and I hold Account No [protected] at SBI, Ballygunge Branch, Kolkata.
I was utterly dismayed to find that Interest from my Postoffice MIS (Number 9344908 at Ballygunge Postoffice), that is under ECS, and has regularly been credited to the account since 2011, has not been credited for the last 5 months (December, 2012 - April, 2013). Since I am not in India, I could not point this out earlier.
I sent applications to the Manager at the bank with Printout of the settlement dates issued to me by the Post office, but no action was taken. The persons that were taking care of this matter were Mr Mahato of SBI Ballygunge, Kolkata and Mr Nirmal Biswas of ECS Section Jeevandeep Branch, Kolkata.
Multiple emails to dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> in this regard were not answered back. Phone to the customer care were returned saying they can only help if the money was in the account, and since that was not the case, they cannot be of any help.
SBI officials please solve the issue asap or inform me who should I approach for resolution of the issue.

My self Himanshu Lashkari, I am facing problem with SBI credit card. My credit card details is account no. [protected] and card no. [protected], for this account conflict was going on since few years. The settlement was done in month of June ’13 and I got settlement letter from SBI with tracer no. BHP[protected]. As per this letter I have made payment of Rs. 5000, cheque details is No. 812064 of axis bank, at vapi on 16.06.13. Cheque credited in SBI account but my credit card account is not getting updated with settlement details and I am not getting 00.00 balance statement from SBI after so many follow ups with customer care. Literally my time is wasting and I am annoyed with this situation. Nobody from SBI side is helping me out. I have fear that after few months SBI will again come and do drama of default account. I have all this proof against SBI and I am unable getting this matter clear because of very poor management of SBI to handle the customer. All the departments are working in scattered manner; nobody is able to clear this matter. I have tried to got the contact details of senior management person, who can help me out to clear the matter but all the details available on internet is fake.

Pl. help me out to get clear this matter, even I can go to RBI if required because I am very much teased by SBI banking system, why customer has to suffer due to poor banking system?

Thanks in advance.

Himanshu Lashkari
Cell. [protected].
[protected]@gmail.com

Dear sir,
I have been using SBI credit cards for almost 4 years now and suddenly
on 13.02.2013, I received a SMS stating that a transaction for the
amount of Rs.17602.89/- (Seventeen Thousand Six Hundred Two rupees and
89 paisa) is made on my SBI railway card with number 4317 xxxx xxxx
1600. I have not used my card for the above transaction. Immediately
after receiving the SMS, I have intimated the customer care and blocked the card on 13.02.2013 night itself. I registered a complaint with SBI card by submitting the dispute form on 14.02.201This card was issued to me only on 19th of January 2013 and I
have used the new card only on 5th of Feb 2013 that too with IRCTC and I
have not used the card anywhere else. A similar fraud attempt was made
with my old card 4317 xxxx xxxx 8017 on 14th of January 2013 and
immediately I blocked the card and a new card has been issued on
19.01.2013 on which this fraudulent transaction has been done. 3 and I got a reply from SBI cards on 16.04.2013 and the reply
was as follows:
: Review of Retail Transaction dated 13/02/2013 at HOUSETRIP.COM LONDON
For Rs 17537.16 on your SBI Credit Card.
Dear B SHANMUGARAJAN,
This is with reference to your letter regarding the non-receipt of
credit from HOUSETRIP.COM LONDON for Rs 17537.16 on your SBI Card number
xxxx xxxx xxxx 1600. The investigation for these transactions has been
completed. We confirm that the transactions are valid as they have been
performed in a Secure Electronic Commerce environment and have been
validated by your Card CVV and Date Of Birth over the Internet; hence
the liability for the transactions rests with cardholder. The time and
status log for all Internet transactions attempted on your card is
enclosed for your reference. Since the card is still in your possession,
we urge you to clear the outstanding balance at the earliest to avoid
further late fee and finance charges on your card account. We are
therefore closing the dispute at our end. Incase of any further query on
your card account, please contact the SBI Card helpline at 39 02 02 02
or[protected]if calling from MTNL and BSNL lines). IVR Emergency
Services are available 24 hours And Customer Service representatives are
available from Monday to Saturday between 8am to 8pm. SBI Railways
Cardholders, Please call the 24 hour Railway Card Customer Care Helpline
at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).
I am really disappointed to see such a dont care attitude of SBI cards
towards the customer problems. If I have done such a transaction, I won’t
be complaining against it. The card was not used anywhere else other
than the Government of India, IRCTC website. I have not shared the card
details to anybody else as I know very well it is going to affect me
only. Also, I have visa secure password for this card and I have not
revealed the password to anybody else and I don’t know how the
transaction was completed without the password. Also, if there had been
a system of generating one time password which is sent to the registered
mobile number as it is in practice with online banking, this fraud could
have been easily averted. Hence, this is a case of security lapse from
SBI cards. I have noted that a similar fraud on the same website was
done on somebody else's card also as I understand from my internet
search.Hence, it is a clear case of security lapse of SBI cards.
Moreover, I was very much in trichy, tamilnadu and NOT in London where
the transaction was done. Also, I have intimated the details of the
fraud within one hour after the transaction was made and the dispute
form was submitted within 15 hours. So, SBI cards could have easily
stopped the payment to the merchant if they have acted immediately after
receiving the complaint. . Hence, it is to be considered as negligence
of duty on the part of SBI cards.
There were so many other issues in the way SBI cards has handled this
issue which are as follows: When the transaction is under dispute also
the bank keeps generating monthly statements including the disputed
amount along with the interest for the period which I feel is not
correct. Secondly, when the case was under investigation, I didnt understand
why the case id is changed from[protected] to[protected] suddenly by
SBI cards. Lastly, in their reply, it has been mentioned they are
enclosing all the transaction attempts made on this card, which was
actually not present..
Hence, I request you to kindly interfere and help me in getting justice by reversing the fraudulent transaction amount along with interest charged so far

Dear Sir/Medam
Me Sajjan Kanwar w/o Late Bhanwar Singh Sisodia hu. Mere husband ki death 4 apr 2007 ko hui thi. Vah BSNL Office Jaisalmer me TM ki post par the. Unki death ke bad meri pension chalu ho gai thi. Muje family pension ke order 4 apr 2017 tak ke the order ki copy mere aur bank ke pas aai hui he lekin state bank of India jaisalmer branch ki laparvahi ke karan meri family pension ko 4 apr 2012 ko hi normal pension me convert kar di gai. Mene sbi jaisalmer branch ke pensional officer and branch manager ko meri problem batai unhone order ki copy head office bheji lekin aaj tak meri pension normal se family me vapis convert nahi hui. Mene 1 sal 2 mahine se continue bank ja rahi hu lekin pensional officer kahta he hamari problem nahi he aage se sahi hogi tab ho jayegi aur branch manager se milti hu to vah kal bulata he kal jati hu to vapis kal bulata he aur dang se bat bhi nahi karta. Sir/medam mene apne tarike se cm, pm, cco, head office sabko letter bheje unse bhi aaj tak meri pension problem sahi nahi hui he. Sir/medam mere 2 ladke aur 1 ladki he sabhi school jate the pesion kam aane se unhone school chor kar dookan par kam karne lage he. Ab aap hi batao me kya karu bank ki laparvahi se mere bacho ka carrier bhi kharab ho raha he. Iske alava 6 vetan bhata jo badha tha vah bhi nahi mila uske bhi order aaye hui he. Mene dono order ki copy scan karke aapko bhej rahi hu. Plz sir/medam help me. Mere ise cash ko gambhirta se soch kar meri problem sahi karvao plz



Regards
Sajjan kanwar w/o late bhanwar singh
Vill – intawra bhoja, po – bikharniya kallan,
The – degana, dist nagaur, state – rajasthan
Mobile – [protected]
a/c number – [protected]
branch – state bank of India jaisalmer
ppo a/c number – RDOT/8-3/B5-623/2489

Money was sent through AlRajhi Bank Al Mubasher internet banking Service


To International Bank Transfer Receipt
Prepared for SHADIAH RAHAM
Account Number XXX[protected]XX-X
Date 04.06.2013
Time 6:49 AM
Transaction Reference 200000000062760130497I360401
Transaction Details
ER Number 6569781
Transfer To: A.R. SHAJAHAN
Bank Name STATE BANK OF INDIA
Beneficiary [protected]
Exchange rate 0.068168
Reason for Transfer Investment
Amount in SAR: 620.00 Saudi Riyal
Amount in Beneficiary Currency 9,095.18 Indian Rupee
Fee amount 20.00 Saudi Riyal
Remarks
Thank you for using Al Mubasher Retail Internet Banking Service

Dear sir,
Good Day, I am an ex-service man currently at sea near Cape Town in South Africa.

Today on 23rd Jun evening I tried to top up my wife's mobile bearing no +[protected] belonging to BSNL in Kerala circle. The top was done through Oxypay which is available in State Bank of India's (SBI) net banking site.
The top up procedure was un successful and the amount Rs.2000/-(Two Thousand only) was deducted from my account.

Many times I tried to send mail to [protected]@myoxygencom from where I used to get confirmation reports of successful recharges and top ups. But the complaint could not be delivered to the said address. I also send a complaint to Customer care of State Bank of India mentioning the details of transaction.

Transation Details are as follows

Mobile number used for topup [protected]
Transation details apperaed in bank site 45270661GJ4993855 TO [protected]

kindly you are requested to take necessary steps to reimburse the amount or to top up the mobile. I also request you to give directives to Oxypay to publish their customer care details or grievance handling procedures along with the oxypay icon.

Regards,


Sajeev Jacob
[protected]@gmail.com

The

a copy of my letter to sbicards:
With ref. to my sbi card xxxx xxxx xxxx 7585,please provide me with the
following information,pointwise :
1. Why was my card blocked on 28th April 2013,and is still blocked,when annual fees and
any other dues,if any, have been paid on time ?
2.If any fraudulant activity,as alleged by your call centre representative,has been
observed,please let me know with documentary evidence about what efforts
(like telephone call,sms or email,or a letter),has your office taken to warn me or
inform me about the same.
3.Also let me know,alongwith documentary evidence,what efforts your office has taken to
inform me that my card has been blocked.
4.Also let me know why it takes 10 days to activate a blocked card when everything is in
order from the customer's end.Probably a new card application may take less time.
5.Also let me know how SBI Card will compensate me,by cash and by extending the validity
period for the 'blocked' period till the card is reactivated,
for the mental stress,inconvenience caused and loss of "blocked"time in annual
subscription period.
6.Also let me know if you have the policy to inform me that the card has been activated,
or it is left to the customer to find out by trial and error in front of the shopkeeper,
and suffer humiliation if the card is still"blocked'.
Repenting to be your customer,
yours truly,
dr.ajit kotnis.
(cell:[protected],in case you have not fed my cell no. in your system)
complaint no[protected]

respected sir/madam, I am M.Y.Dayamani working as a teacher in MPPS school 15th ward vinukonda . for our payments SBI account is must at vinukonda.for opening of my account in SBI at vinukonda ,I am trying for the last one week to get the account made but it was not done by SBI authorities vinukonda.so kindly advise the concerned official staff for early made of myaccount.

Dear Sir/Medam,
Sir/Medam, I had deposited a sum of Rs 25000 in a SBI kakching branch Manipur to SBI account bearing no.[protected] in the name of p.Robinson on 25th march, 2013 because of getting email lucky winner from London. Then I found it was fraud company after depositing it. So, I had complaint 4 times with application and deposit slip to the Branch Manager, Kakching SBI branch to transfer such amount to my account but he did not accept my requests, he was so jealous. Regarding this problems, please solve my problems.

Thanking you, Sir/medam

Kindly,
Tekcham Joychandra Singh
Contact no. [protected]
email ID; joy.[protected]@gmail.com

7 days back i had talked to the sbi cr.card help line regarding my limit increase and they said ur card limit has been increased and i can use but i cannot use the card ,whenever i use the card the result is decline ,now i'm very much frustrated. the toll free number of sbi card cannot be reached, the phone banking oficer cannot be reached, i want to know the position of my card. my mobile no is[protected].pls do contact me and do the needful as soon as possible.

I am got a call 18/06/2013 from a person speaking on behalf of SBI bank . he told that as per the transanction your eligibility of card limit we are increasing by issuing a new credit card so they collected all the information details of my existing card no,Date of birth,etc and other personal information and they said for that you will get an offer which will be issued through Shiftthought please cooperate for verification call.
...

Hello SBI team,

I am shishir saxena from Lucknow.

I submitted check in my partner account (on 19 June ) at 10:30 PM.

But till toady My Uncleared Balance status was 0.

I asked to bank many times but no action was taken by them.

If my cheque was processed then Uncleared status was set.
and after 1 days it will get cleared.

But Uncleared Status is 0 Rs.
Please check it..

Cheque No : 695499 (Vijaya Bank)
Account holder : Ankita Vaish
Account Number : [protected]
Account in Aminabad Branch at lucknow,,,

cheque submit to nearest SBI bank , bank's branch Code in which I submit cheque is : N.B.R.I Branch(10173) at lucknow.

Please If any senior officer is looking this email so please inform me what is the problem.
Please contact to that branch and ask for status.
Please this is my request.

why Uncleared Status is 0 rs.

Why it is giving 0 Rs.
while I submit cheque to bank 1 day before and they are saying your cheque has been submitted.

My problem : If cheque submitted so Online Uncleared Status should not be 0 Rs.

N.B.R.I Branch(10173) at lucknow making fool to customer.

I have an account with State Bank of India, Chamarajpet Bangalore. The bank has given me a debit card, that I hadn't used in the

last 2 years. On 16th of January 2013 I got am SMS saying that 20,000Rs x 2 has been withdrawn from my account in an ATM in Calcutta

(the card was and is very safe and secure with me). I have never visited Calcutta and was present in Bangalore at the time of the

incident. I went to bank manager and filed a complaint. Also formally lodged a complaint with the police. The bank said they would

investigate but didn't provide me with any response for a month. I then escalated it to Ombudsman, who said that it is not their

purview to do detailed investigation frauds. The bank says that issue is closed, with even looking into the cause. Kindly help.

There is no negligence on my part and bank is clearly to blame as they did not make the card secure enough to prevent it from

cloning. RBI Guidelines say that it is bank's duty to ensure that the card is secure. many of my friends have account with other

banks and those banks have compensated the individual even before investigating into a fraud. Kindly help. I badly need this money.



Guys, beware of taking an SBI Debit card, it is highly insecure technically and when you have problem with their account or card,

they are the most customer unfriendly.

Dear sir,
I have registered one complaint on this subject earlerv
and it is thankful to you that I have received call but at
that time I haven't some information so I told that I will
call back but line is so busy so that I can't talk
So I request to contact me as soon as possible and give
me roll no which I have lost of sbi p.o exam held at
April 2013

Name : Richa Dave
D O B : 16 march 1990
Category : General
Registration no : [protected]

Mail id : [protected]@gmail.com
Contact no : [protected]

DEAR SIR,
PLS REF THE BELOW DETAILS WHERE IN I HAD CLEARED ALL THE PAYMENT OF SBI CREDIT CARD.
BUT THEY HAVE NOT UPDATED RECORD IN CIBIL. DUE TO WHICH IT SHOWS POOR CREDIT SCORE & MY NEW HOUSING LOAN APPLICATION IS REJECTED, SO PLEASE UPDATE THE RECORD IN CIBIL ON AN URGENT BASIS.
NAME SANTOSH J. GUPTA
ADDRESS 10/4/A, DHEERAJ VISHWAS NATWAR NAGAR ROAD NO.1 JOGESHWARI EAST MUMBAI-400060
MOBILE [protected]/[protected]
DATE OF BIRTH 12/10/1974
PAN CARD# AEOP8094G
CIBIL CNTL# [protected]
DISPUTE RAISED IN CIBIL REF# DIS[protected]

INSTITUTION SBI BANK CREDIT CARD
TYPE OF LOAN CREDIT CARD
CARD# [protected], [protected]
SETTLE LETTER DTD 20/10/2005
PAYMENT- IN CASH
RECEIPT # 3737198
RECEIPT BOOK # 074744
AMOUNT 13000/-
PAYMENT COLLECTED BY MR. SURESH

I Manoj Kumar Choudharyr Bearing Account No: [protected] mode - saving in COMMERCIAL BRANCH, Barauni Refinery campus Gate No.1, Branch code NO. 1502. Due to my job transfer I had submitted the application to transfer my A/c to State Bank of India NHPCL Projecjt Gerukamukh Assam, Code No. 4318.
Till now Customer ID has not transfered from COMMERCIAL BRANCH, Barauni Refinery campus Gate No.1, Branch code NO. 1502. though it was over 03 months.

Need your kind attention towards this complaint & resolution too.

Manoj - [protected] Assam

I forgot my online sbi banking username & password by mistake there why i can't use my onlinesbi banking services. If any way is there to recover my user name & password then plz help me, To use this facility again.

Mahesh Nelwade
SBI A/C No: [protected]
Branch: Parishram Bhavan, Hyderabad.
(Andhra Pradesh)

I RAMAKRISHNAN S CWC OFFICE S.B. A/C No.[protected] used my SBI ATM card to withdraw Rs.10000 from YES bank ATM (YBL ATM NMUP0599) on 11/06/2013 at 10:08:56 hrs. Transaction details txn#[protected]. But no amount was received whereas the amount of Rs.10000 has been debited from my SB A/C No.[protected] maintained in R.K.Puram, New Delhi branch of SBI Code No.01076. I waited for 24 hours believing that banks are working promptly and my amount will be credited in my A/c as per RBI instructions. But not; I approached the ATM concerned officer of SBI branch who told to wait further or do complaint on toll free No. Accordingly I did; But before receiving the details they send me the Ticket No. AT [protected].
Sir, we the middle class customers are withdrawing the amount from our Saving Bank A/c (Not Current A/c) for our urgent day to day requirements; But the bank does not bother about the customers problem and respond the complaints in a tortoise speed; what AT Machines can perform?
Hoping (!) that this will be read by the concerned and the said amount will be credited back to my S.B. A/c very soon. Thanking You.

Sir,
I have a saving account in SBI Bhuntar branch with account no.[protected] since last 8years.
On dt.12.06.2013 I made a transaction through ATM (State bank of Patiyala Shamshi, kullu,HP) to ATM with following details-

Debit a/c details
Banwari Lal Meena
A/c no. [protected]
SBI
ATM Card no.[protected]
Debit Amount Rs.15000/-

Credit A/c Details
Sachin Meena
A/c no. [protected]
SBBJ
ATM Card no.[protected]
Credit Amount. Nil

After making transaction via ATM, I got a ATM CUSTOMER ADVICE (copy enclosed) with following details-
TXN No: 4161
RESPONSE CODE: 0000
After transaction I saw my saving account through internet banking, amount debited my a/c but unfortunately same amount neither deposit in above said credit account nor return in my account till date.
Sir I have an urgent requirement of money so kindly help me to trace out of Rs.15000/-as soon as possible and credit in my saving account no. [protected].
Thanking you,
Regards
Banwari Lal Meena
C/o S K Goel,Advocate,
Jwala colony, Shamshi,
Distt.Kullu(HP)
Mob.No.[protected]

Dear Sir / Madam,

I have placed an order on www.timtara.com on dated: 28-Feb-2013 with Transaction Id:[protected] and Order Id:[protected] for the product “Samsung Galaxy Tab 2p3100” worth Rs. 13992/- INR. I did a full advance payment via my SBI credit card for the same. After that I received the confirmation via email for the same from timtara.com side with promise of delivery of the product within 3 weeks.

After 3 weeks when I inquired about my product, it was said (by your timtara.com customer care officer) it was awaiting the shipment. Since that day, my product was not supplied by them till date. I requested to timtara.com for cancellation of order but they didn't reply.

As per the suggestion by SBI authority, I filled Dispute Transaction form and sent scan copy through attachment on 30-Apr-2013 to SBI Email Address : [protected]@sbicard.com, [protected]@sbicard.com and requested to do the needful and for same I got reply from [protected]@sbicard.com that my complaint is under investigation. They give CaseID=[protected] on 30-Apr-2013.

But after few days on 10-May-2013 I got reply from SBI and they requested me to mark a mail to merchant e mail-id and send us a copy at chargeback.[protected]@ge.com. I sent again mail to SBI with merchant email id on 11-May-2013 and for same i got reply from SBI that they acknowledge the receipt of my email and and they will revert me through email within 3 working days. Ref No:[protected]

Again after few days when I spoke with SBI Customer care they informed that the case is handled by charge back team and the communication mode for charge back department is only e-mail. Today when again I spoke with SBI Customer Care they told me that the dispute form have not received Ref No:[protected]. So today again on 12-June-2013, I have send the required MCP letter.

My concern is when I have already send MCP letter on 11-May-2013, I agree that due to any reason the charge back team have not received the letter ( though I have acknowledgement from charge back team --- may be aumated mail ) why they have kept their mouth shut till today.

Also during this period of time I have received at least two calls per day from SBI to pay the bill amount for raised dispute. But not a single call received for the status of raised dispute. My concern is I have already raised the dispute then why I have to pay that credit card bill.

I am totally I tired and frustrate with Timtara and SBI Card Customer care, SBI charge back team. They are not even answering and giving status of raised dispute.

Regards,
Vishal Shetye.
Email : [protected]@gmail.com
Mobile : [protected]