Crocs India Complaints & Reviews

I wish to process a return request and am not being bale to do so since i'm finding it difficult to navigate through the website and none of the customer care numbers are responsive. if this continues, i shall have to abstain from purchasing from your platform in the future and this is utterly dissapointing.

I've purchased my crocs around 3-4 months ago.
The strip around my crocs is getting out from it

I had purchased crocs slippers( dual crocs comfort) in visakhapatnam central in mainroad but i had purchased last year because of lockdown i didnt visited store regarding this, kindly replace new product even i didn’t used this slippers few days also

I have strap broken around a year, I want to replace strapbut no one is responding.

I brought crocs product after dussehra in AJIO, after using some days I found my right croc is loose while the left is perfect fit may be because of manufacturing defect. I want to exchange the product.

I had purchased a pair of crocs in 8 august 2019. Which i used very rare for hardly 2 months after that there covid 19 pandemic started. Whole 2 year gone in lockdown as no one had moved out of their home because everyone was scared about covid infection. The problem with my crocs is that when i wear and walk, i feel the stones and it really hurts very bad that i am not able walk properly it’s that uncomfortable. Also, the upper leather is hurting & it’s peeling off from foot, very poor quality. I purchased crocs from panvel orion mall, metro brands ltd, crocs store. I had put a complaint in crocs india also for this but they said that they will contact me in 24 to 48 hours on 1st of november 2021 but still no one has contacted me. I have paid rs 3495 for this product & it’s not value for money. I am not at all happy with the product and their services. I want my refund or a replacement. I have attached the bill and photos of crocs. So please look into this matter and get it solved asap.

I had bought a clog from shopcrocs.in and the order id is[protected].The size of the product is not fit for me.So that I want to return the product but the return option is not showing.I didn't see any contact number of them.So I don't know what should I do.

I bought two pair of crocs sandals from model town dekhi and within few months o[censored]se it got damaged. Horribly loose it became.. please get it repaired quickly. Bothe pair got damaged on their own.

I have purchased a ladies sandal from Crocs Showroom Vaishali Nagar Jaipur Rajasthan on 19 Jan 21 vide invoice no 230. Under normal use the sole of the sandal has opened from the joint with upper flap while the other piece is intact. This is due to failure of adhesive used for jointing the upper flap with the sole. The strap has also left its place of joint. The sandal is now not wearable. In addition to this the inner lining of the strap has also left the joint.
The showroom staff did not provided any help when contacted personally. It is supposed that the Crocs products are made of highest quality standards and should provide desired service.
Kindly look into the complaint and help to resolve the problem

I had bought crocs clogs from PVR Mall PANVEL maharashtra crocs store on august 2019. The bottom part of Plantar fascia ligament of foot touches the stone & road thats hurting me after wearing the crocs .also the upper leather part on the thumb & the fingers the leather is getting removed and its separated. I can no longer use my crocs . Used it for few months after purchase then pandemic came, i did'nt use after, this is thoroughly unacceptable especially when I have paid 4500 rupees for it . i am shocked the quality of the crocs is so poor. Please resolve my issue at the earliest.
Regards
Riyaz Patel
[protected]
email id:- [protected]@gmail.com

I had bought crocs literide clogs from crystal hypermarket kolenchery on 3rd February 2021. The top part of the clog with perforation came out from the sole and its separated. I can no longer use my shoes . This has happened within a short span of 6 months from purchase, this is thoroughly unacceptable especially when I have paid 4500 rupees for it. Please resolve my issue at the earliest.

I had bought Crocs clogs (bayaband) on 12th sep from flipkart india, i used clogs very occasionally in hospital, with in one and half month clogs tear from Belt and clip joint and also Sole

I bought a crocs from amazon .in, within 3 months .just one day after warranty period crocs white strap was gone, because of low durability and defective product ., it cant be use now because of the quality i want return my cash or replace this low quality product..and bring back a good one thankyou

Size issue, that i brought these crocs from gulbarga karnataka. But my native place is Hyderabad, sangareddy. So i came to hyderabad. So i want to exchange this item. These crocs size is 8. But i want size 9.

My money is not returned

I am using crocs for over a month now and I am now facing quality issues and am not happy with the quality of my crocs. The quality of my crocband navy crocs is so poor and side lining of my crocs is peeling off by itself. Never expected this from such a reputed company Crocs

Hi,
Hope you are doing well.

Now I am drafting this mail to raise a concern regarding my experience on visiting an authorised CROCS outlet in Trivandrum which is my hometown.

I am aware that CROCS is one of the premium footwear brands throughout the world and I was interested in purchasing a model from a nearby outlet. Frankly speaking, I am not a true fan of online purchases, as we already know that guaranteed trust cannot be placed in the case of genuine and quality. Because of that, I always visit directly to the company store to experience the touch and feel, comfort and satisfaction of the fashion products.

Coming to the point, today (05/10/2021) I visited the Crocs brand outlet in MALL OF TRAVANCORE (Trivandrum, Kerala) and met two staffs, one is a lady (don't know her name) and the other one is a male staff(Name - Mr. Arshid). The outlet was empty and I entered the outlet, saw many excellent products and made a roam inside for searching my desired clogs (Men's Navy Clogs). I enquired about the rates and offers if any and asked for the trial to confirm the fitting and comfort. Mr. Arshid provided a clog for that and I wore it. Suddenly, the lady staff asked me whether I came here only for just knowing the size only than purchasing. I didn't respond anything for that. Then I got attracted towards a clog model having a higher heel that costs around Rs. 3995. I asked Mr. Arshid for taking a look at that model.

Suddenly, the lady restricted me with a loud voice " You are not allowed to do the trial again and again for multiple products". On hearing that, I was shocked and became irritated. I don't know why she told me like that. (To be honest, I don't know whether CROCS BRAND having a rule like, customer has no right to do the trial of wearing the footwear.)
As per my knowledge, I truly believe that all the premium brands that are currently running in India provide the trial session of their lucrative products to the customers to experience the quality. I strongly believe that, as a customer, I also have the right to do so before spending money on the product.

After that incident, Mr. Arshid and the lady returned to their seats without saying anything to me. I just stood there alone unattended in the display section for almost 15 minutes. Initially, I thought that they might be busy, but the whole outlet was empty and I was the only customer there. Then I realised that they are ignoring me by leaving me unattended. (Maybe the lady thought that I am not at all a genuine customer to purchase this brand and Mr. Arshid also left from attending because of her instructions I guess.) After that, I left the outlet without purchasing anything from there with heavy disappointment.

I know that Crocs is a fast selling product and because of that reason only, I came to you. Unfortunately, it was a pathetic experience for me indeed. Let me add a point that the dealing of Mr. Arshid was not bad, but I am not sure about the strange behaviour of the female staff. I was about to purchase the high heel clogs that I liked the most, unfortunately, because of that atrocious experience, I dropped the plan to purchase that. WHY SHOULD I INVEST THE MONEY IN THE BRAND THAT HAS PROVIDED ME WITH THE AWFUL CUSTOMER SERVICE?

I will never recommend to my friends or relatives to purchase this product from the outlet or the brand as well. There are many international brands available in our country that enhances the best quality products as well as the first-class customer experience. (Personal experience also).

additionally, I wish to share some concerns with you to get to know better.

1) Is this the same pathetic customer service that your brand staffs are providing to all of your customers who visit the outlet directly? If so, kindly look into that issue so that most of the customer complaints can be cleared and can help in promoting the sales in that outlet.

2) Is there any rule in the brand that trials are strictly prohibited for the customers who directly visit the outlet for experiencing the touch and feel of the product?
(Even the automobile manufacturers provide the test drive of the lucrative cars to the customers to enhance the best customer experience before the purchase.)

Did the brand provide any sort of customer service training to the staffs before the appointment? If not, kindly provide that so that, it would surely enhance your marketing. A delightful customer experience would be one of the most significant factors to promote a brand and the products.

Kindly issue a warning to that lady staff if possible for her misbehaviour to the customer. I also checked the review and saw the complaints about the lady as well. Hence, I believe that my side is clear.

Waiting for your prompt response. Nothing more to say from my side. Thank you so much.

Regards,
Vishnu RS

Trivandrum, Kerala

I bought 2 pairs of crocs literide sandals from crocs showroom in Trivandrum and Metro store Thiruvalla.. Both my sandals got damaged within few months.
I am very much disappointed with the product. I purchased the product with much expectation but much dissatisfied..
Kindly do the needful

The pairing of my crocs shoes has come off. He wants to do the pasting. Where can I do it?

I am using crocs brand since 2014, purchased more than 15 crocs footwear’s. This is the first time, am having this issue. Felt really bad . Crocs being the most trusted footwear company . I always relay upon. Even I suggest it to my friends and relatives, since 2014. Even some crocs I purchased in 2019 is still durable, I use them occasionally. Recently I purchased a new crocs, which got torned near the forefoot.