Croma Complaints & Reviews

Hi,

I have ordered "mobile phone "Redmi Note 12 Pro 5G (6GB RAM, 128GB, Onyx Black)" on 14th March 2023 from online www.croma.com. Still did not receive it. I have made full payment online. Order id is Order ID:[protected].

During ordering, it was mentioned that i would receive the mobile phone on 15th March 202. But even after 9 days, i still did not receive me phone.

I have raised a ticket...

Please see the invoice in subject line. Though the item was purchased as per the invoice date which is 27 jan 2022, , the installation was done only on the Installation date - 11 4/2022 after my multiple call request. Now there is an L3 error showing. I see it only legal from my side to ask Croma to cover and repair the L3 error as it is not yet one year from the date of installation.
I have been a faithful Croma customer for decades....

I bought redmi note 11 pro mobile in croma, and the product i received is not good and i have a bad experience with that product, i called customer care to accept the return, but they are saying me to get charge sheet from redmi store, the product itself i did not like it and not working as expected, please help me to get out of it...

Dear croma coustomer service :-

i purchase my first laptop from your store and i also buy a platinum plan worth 3000/- rupees. and they are commited me all over the india they provide me home service all over the india . and i face fingerprint and camera relatedd issues and i also visit your store and your technician is not capable for solve my problem and he told me to go lenovo service center and i am go there but they told...

I ordered a realme 8 on 12th march and the mobile was expected to arrive by 15th march. Its been 17th march and the product has not reached yet. Their customer care is not able to help. Its a horrible first time experience of croma....

Hi,

I purchased 3 Samsung AC from Croma in Jan'2022 and also purchased an extended warranty service from Croma in 2022. My extended warranty service was effective from Jan'23 and I raised a request to Croma customer care in Feb'23 for providing the servicing of all 3 AC's (one 2-ton and two 1-ton) I purchase one year back.

After doing multiple followups the service technician Irfan Shaikh (from 3rd party onsitego)...

Sub: AC Noise disturbance

Ref: Inv # SLRS601582 dt 28.02.23 Order ID SOA[protected] & Inv # SLRS610350 dt 01.03.23 Order ID SOA[protected]

Dear Croma Team

We had purchased two Croma AC model # CROMA INV/AC 1T CRLA012INF255952 5S(264178) from your Croma Outlet in Meenakshi Mall, Bannerghatta Road, Bangalore. Both the ACs’ were installed on Monday the 6th March 2023.

The problem...

I have purchased flip 5 JBL speaker from croma with Order ID:SOA[protected] on 13 Feb
Just within a month, it found defective, no response from croma showroom and its staff. They behaved very rude, will never buy again from and will suggest all the same thing...

P RO+UV+UF+TDS CRLU9ROWPA254203
delivered on 5march
installed on 7 march
continiously facing problem from the day of installation
1. Not Installed correctly
2.Water leakage issue

One time repair executive visited but dont have proper knowledge of product
misleading and misguidance from service executive

Contact /Registered number - [protected]
Ishu
ishasoni.[protected]@gmail.combr...

Unusual delay in coordinating with brand partner in getting air conditioner purchased from thier online store..
All they give us automated answers to mails. Even calling thier customer care is of no use as they just give false promises.
Till date noone has contacted me for scheduing the installation even after 6 days of purchasing the product.
Nikhil Shukla
Croma Invoice No: SLEC682572
Date Time:[protected]br...

Dear Sir / Madam,

Re: Croma Invoice SLA[protected] / Order ID SOA[protected]

We purchased a Toshiba TV through you. It was a last unit of the stock we understood and the center at Juhu said it is good not to worry.

The installation person installed it and it worked okay for few days, however since the recent week we are facing a problem.

Whenever we are watching the TV channels,...

At the time of shopping from croma, the executives (Dev) were very humble and accepted all the changes that we asked for. We went there to buy Fridge in black colour specifically and at that time they said that they have grey colour in display but at the warehouse they do have black colour. When we finalize the model and colour (black) they make sure that at the time of delivery they will send Black colour. And we trusted them. But when we...

I bought HP Victus laptop from Croma. As this product had WiFi issue hence submitted for issue rectify. Croma send it to HP service center where they detect the hardware issue and order for parts.
It had to.e to get fix it hence I recalled the laptop untill the parts arrive. While collect the laptop by Croma person he hasn't check the laptop and collected. After took the laptop at home found that there is no battery in it and when...

I have purchased a LG AC from croma .The AC is delivered on 28 th feb . But yet the AC is not being installed even on 6th March.The customer service keeps bluffing everyday.LG people also keep bluffing.I don't know whom to reach out to resolve my issue.
Registered number -[protected]...

I have purchased aquaguard wP Royale RO+UV+MTDS+ZPP+SS, product ID 230056 on 4th March 2023 from Croma store at DLF Mall of India. The aquaguard was supposed to be delivered and installed by 5th March afternoon, I.e., today. I got the call from eureka Forbes for installation o[censored]nit, however, the unit hasn’t reached. We have been calling since morning and was getting a response that we will get it in 10 min. At around 2 pm we got to know...

I have purchased aquaguard wP Royale RO+UV+MTDS+ZPP+SS, product ID 230056 on 4th March 2023 from Croma store at DLF Mall of India. The aquaguard was supposed to be delivered and installed by 5th March afternoon, I.e., today. I got the call from eureka Forbes for installation o[censored]nit, however, the unit hasn’t reached. We have been calling since morning and was getting a response that we will get it in 10 min. At around 2 pm we got to know...

Croma has deducted payment of Rs. 10, 290 against my order[protected] placed on 2 March 2023.

I received confirmation email and SMSes from Croma but the order hasn't been delivered yet as on 5 March 2023. The order isn't even reflecting in my croma account. The customer care team is most unresponsive and asking to wait and keeps causing delay in delivery or refund. I suspect that this is an internal fraud done by Croma to...

I have purchased two 32” Croma HD LED TV on 11th February 2023. During installation by Your Service Engineer it was found that one of the TVs had a remote control missing.
We were told that either a remote control will be given or a new TV will be sent. So to avoid inconvenience to both we said it's better if they sent remote control.
From that day onwards I and my staff on a number of occasions interacted with croma call...

I have purchased three item then i have cancelled the order because my registered mobile number is not working so OTP issue i cancelled the order then after i cancel the item on 24/01/2023 i am chasing customer service from one month they are giving false commitment i have give all detail credit card statement then also they are not solving my problem

Note call me on [protected] number

Regards
Sourav Dey...

Sir i bought lenovo laptop from chroma online store they gave 7 days return option for it i returned it in chroma store on second day. They said that the battery drains very fast and overheats and hangs, so I took it to Chroma store and submitted it, they said they will refund your amount in 10 to 15 working days. Called today and Lenovo brand not accepting return. You want to come and take your product return, I don't agree to that can you...