Croma Complaints & Reviews

I have ordered a speaker online from croma
And received dummy product with missing items inside. And its been 15-20 days I have been requesting to help sending mails chasing them but didn't got any resolution or response to solve the issue I was told to visit store and get a product replacement and on visit store told me there is no request from their team to do so no update all my time and effort is wasted I have been roaming here and there for my replacement of the product they always called me and asked bout the complaint request then told me in 2-3 days this will be sorted but nothing happened I m so so furious now straight detriment to me

On 28th May, I swapped my Debit card at your Outlet for Rs33250 on purchasing of AC but transaction deny at that time
Next day mail receive from my Bank ICICi taht EMO done successfully for Debit card .

Now still your Outlry Person deny for payment receive.

Please check & resolve this
details are below

Cust Name- Vivek Verma
Bank -ICICI
Ref No[protected]
BCN No- [protected]
Last 4 digit Card- 6304

phn- [protected]

Ac cooling problem

Bought Electrolux AC from Croma, Dwarka, Delhi, on 07 April 2023. This product stopped working shortly after installation. Made several complaints over phone and through emails, but it is not resolved.
Contact details: Ishwar Singh, [protected]

I have always been a cheerleader for all Tata brands and so was for Croma as well however I take a step back and swear never ever to go back to Croma for any of my electronic needs as Croma has by far started engaging in incorrect ways of making money. The technicians and vendors involved with Croma for any kind of installation are next to fraudsters as they always end of charging more money from customers in the name of Croma. I purchased a 1 ton Croma AC from Croma store in Ghodbunder road in Thane on April 15th and the same got installed on 23rd April 2023 by a technician named Bindresh Yadav. This technician charged me Rs 8619 for the installation, he charged me Rs 330 per feet for the copper pipes. He did not give me an itemised online bill and submitted a hand written copy of a receipt with total charges showing Rs 8619. I purchased another 2 ton Voltas AC from Croma on May 13th and the same was installed on 23rd May 2023. During the installation of this AC, I was charged Rs 240 per feet for the copper pipes and I also received an itemised online bill from Croma for this installation. The technician Kush Singh and the Croma personnel informed me that the previous technician has cheated me and charged me more money for the copper pipes as the standard rates for the pipes are around 240 Rs. I reported this issue to Croma grievance and after a few investigation days, Gulabshah from Grievance team called me just now informing whatever has been mentioned in the handwritten bill are the standard charges and the difference in cost is due to the difference in the brand of AC. If thats the case, how come for Voltas AC I was able to get an online itemised bill however Croma being an inhouse product I received a handwritten bill? Also dont think the charges of the copper pipe can differ by Rs 90 per feet for different brands. I dont think grievance has any answers for these as its certain that they are just trying to justify what the fraudulent technician has done. The technicians are confident to receive Croma support in this case as when I had called the previous technician to say I will be complaining for this, he said " han kar dijiye complain", so this is the audacity of these people and Croma just supports this kind of people and attitude. So obviously from my end I have decided not to go back to Croma for anything. From this post I just want to make customers aware that you need to verify these charges that the technicians are quoting when they come for installation and never accept a hand written bill. If someone or some brand is persistent with giving a handwritten bill instead of an online itemised one, its certain that he has his cut there and trying to rob you over and above the brand. Please be careful with any kind of electronic purchase with Croma. And the worst past, after the product is sold, Croma customer support, Grievance, Nodal noone will help you or I must that they do not want to help as to give you a satisfactory resolution they will have change their entire faulty supply chain mechanism, vendor support too so they do not want to do that so in case customers are always at the suffering end.

We bought the ac from croma Kamothe and was installed on 9th May 2023 and from same day at night despite it was turned on from 2 hrs there was no cooling and i registered a complaint at croma, in a day samsung technician came and did some changes in compressor but after that water started leaking from the compressor unit and the cooling problem also wasnt solved and their technician was also rude and told us to keep the temperature at 16 which is not the ideal solution. Croma persons told us that cooling should happen in 10-15 mins they also came to check that but there was no cooling and told us that this problem will be taken care of and had the complaint logged in samsung for several times.
Amidst this someone from samsung service centre kamothe called to look in the problem and said that its normal to leak from compressor and cooling is also proper and said the following words, ""if you compare small cars to mercedes what do you expect? ""
Still to this day i.e 1 june 2023 our complaint is not resolved and ac also has no cooling.
We have buyed samsung products before and they never had any issues but this is a big headache for us and request to please get the product returned as soon as possible

Do you care about you're customers ? Answer is not. Such a [censored] Reducles Ratan tata and waste croma.

I buyed the philips trimmer unfortunately in my life at croma online. I got the 2 years old product with the damaged box and mis matched product what you showed and what you delivered. Then i rise the request to return the product but at that time no body came to my home to take the product then i leave the product in my home near by store under hot sun at that day. After that the croma delivered the same damaged and mismatched 1.5 years old product. i rise the request by you're croma to provide the refund to me but they refused that. i rise my complaints against croma in consumer affairs help line but they are closings them without providing refund to me even now also they refuse to that.

And I want refund to my order, this trimmer product is vibrating and heating a lot. My hands becomes reddish-brown and full of pain after using of the trimmer. i contact to doctor and he advised me to never use it again, Now i am in hospital. Provide refund and accept me to return the trimmer. If you not accept then i will rise the complaint in National Consumer court India against you Reducles Ratan tata they will take the necessary action steps on you and on you're croma as per legal laws of India.

Tell the whats the need of me to buy the 2 years old damaged mismatched product at 1134 rupees, i can get it about 500 to 600 in my near retail shops with more bargains. Refund my money right now by croma

I had purchased refrigerator from Croma Rajauri Garden Store. I faced many issue ever since I had purchased this product. It has already been replaced one time. However, I got same issues after replacement. The product is already in Extended warranty. I raised multiple complaints but didn't get any resolution from croma. They just align technician and repaired the product but same issue reoccurring. It's been more than a month but i didn't get any resolution. As this product already repaired many times but the same issue is persisting again and again. I have asked them to exchange the product as the product under extended warranty. They said me to reach out to Onsitego. I had raised complaint in onsitego multiple times. Multiple times technician visited and multiple times product has been repaired, But they didn't resolve the issue. I am very frustrated

Purchased From : Croma
Extended warranty provided by croma from Onsite go.
Refrigerator Brand - Whirlpool
Refrigerator Type - Whirlpool triple door refrigerator
Refrigerator under Extended warranty.

Issue : Ice forming in freeze compartment, water, milk and every liquid material gets freeze, food spoiled. The Temperature of freez section goes down to -10 degree Celsius and the body of refrigerator gets hot and the temperature of body goes 60 degree Celsius.

I have shared all proofs to croma and Onsitego as well. The Technician who visited, he saw the live proof of formation of ice in freeze compartment and diagnose the issues but the same issue persisting again and again. firstly compressor has gone faulty because of more cooling and then they changed the thermostat and after that technician repaired the thermostat and after that technician forcely stopped the compressor pressure due to which the refrigerator started getting hot approx 60 degree temperature of body.
They just entertaining me daily basis that technician will visit and rectify your issue then technician will repair but no response. They just unnecessary delaying every time and not providing service. So I need refund for this refrigerator. Please help me to solve my issue. I had tried a lot from last month but no resolution.

I ordered a Croma Portable AC on May 21, 2023 at Croma Phoenix Mall Chennai. Since they didn’t have the stock, they delivered to me from Pune on Thursday May 25, 2023.
Then after delivery, I didn’t receive any calls from Croma for installation. There is no use in calling Croma customer care since they are creating just requests and asking me to wait for 48 hours and after 48 hours they are closing the request without proper reason.
Invoice: SLEA2349888
Order Id: CH[protected]

I am Manish yadav I bought iPhone 13 from Croma store Janak puri on 31/01/2023 I face wide angle camera blurr issue so I visited the Apple service centre and they told me that the camera lense is not ganuine I also visit Croma store and call the help line no but the are not helping me with that issue I bought it from Croma store thinking that it was a trusted platform
Please resolve my issue on urgent basis

Manish yadav
[protected]

I have purchased a bluestar air conditioner on 24th may 2023, it was supposed to be deliver on 26th of may 2023, The customer care is helpless, they can't even track the current location of the product, and they are not providing any expected delivery date, simply asking me to wait for 48 hours. pls help me to get it delivered as soon possible, i am tired of calling customer care for nothing.

Order No :[protected]

Croma AZ 30 cooler i booked[protected] still not delivered

My last order Pickup done and Refund Also Done.

No pending Pickup and Delivery Showing in My Neu app and croma account you can check it now.

After 7-8 days of this i am Getting calll at 8.20 Pm that i coming to collect Pick-up also don't have any idea about product and order no to Delivery boy...

When i have asked details then they Manager sir has said me to Pickup the product and I don't know about any order and products details...

What is this?..

There is No pending Pickup or Replacement or Return in My account...you can check it.

Why delivery partner call me to harrass and force me to visit the my Home..

Check contact Details from which Number call i have Received after Operation hours .

Contact Number : ‪+[protected]‬
Name : Arbaaz badhash (Telling That Calling from Croma i am coming to ur home to collect the pickup)

Please do the needful otherwise I have to go through legal action against croma and Both.

Very Worst Experience with Croma and your Team, Totally Disappointed with Very Unorganised System of Croma.

I bought a 'Blue Star Aura (DA60PMC) Desert Cooler 60 Liters' air cooler from croma on 19th May 2023. It was delivered in the evening of 20th May, and stopped working the next day.
Without any delay i registered the complaint on 21st may, specifying that the product is unreliable (defaulted in just ~4 hours of operation), and therefore i requested for 'Return and refund' in the customer care.

Instead of solving my problem, they registered 'Repair request' with the brand. I called the croma again and again reiterated my request for "Return and Refund", but they say that it can only happen if the product cannot be repaired (which is a near impossible case).
Today was the 6th call i made, and I succumed to their tactics, because when i reject to get it repaired and ask for return, they stop responding and do not act on my complaints.
Doesn't matter how much i want the product to get 'Returned and refunded', their will will prevail because now onus is on me because its my money and it was a mistake to buy from croma.

Because the product is unreliable we wanted it returned, but the croma denied us that and pressurising us to get it repaired instead.

I had purchased Croma 4 in 1 Convertible 1 Ton 3 Star Inverter Split AC with Dust Filter (2023 Model, Copper Condenser, CRLA012IND283251) on 20th May 2023 through Tata Neu app and it got delivered on 21st May 2023. I was informed that the installation will happen today (22-May-23) but, I have not got any information about it. When we call the customer care we are hearing the same message over & over again that 'you receive the technician details shortly' but so far none of the technician contacted regarding the installation.

I had opted this only because it had mentioned that the delivery would be done by 22-May-23. Request the forum's help to return back the product back if the installation is not done by today (25-May-23).

Order No : TC[protected]
SR ID :C[protected]

Our product delivered was defective as its wings were not working properly.
Kindly refund our money

On 14th of may 2023 i bought voltas ac from croma vadodara karelibag branch. fitted on 16th of may from technician. after fitted in few hours water leaking from inside. Contacted technician again he came and try to resolve problem. they are unbale to reslove problem. keep trying to contact croma dealer and voltas costmer care however still my problem is not resolved.

I Purchased Croma AC online and before installation I got a called from Croma care and he told me you have to pay Rs. 250 as installation Charge. After Installation, I paid Rs. 250 to technician. Now After 10 Days, Again I got a call from Croma and he said your Installation Amount is still pending, I said I already paid, he said Your Installation charge is Rs. 1499 + 18% GST, So total Amount is Rs. 1770. After that I called many times to Customer Care but No Response from them after that I mailed to them many times by including Nodal & Grievance officer but still No Response. After that Again I called to ask If Installation Charge is 1770, then I already paid 250, so it should be Rs. 1520, but he said No, Total Pending Amount is Rs. 1770. And then he told me the Amount you paid that is for Stand Fitment Charge. I really got frustrated. I got lot & lot of calls for the payment of Pending Amount. But Croma Care didn't even responded. Now I don't have any option so planning to pay that amount but before that I'm raising this concern over here...

Invoice Number:- 3.[protected]E11

I Purchased Croma AC online and before installation I got a called from Croma care and he told me you have to pay Rs. 250 as installation Charge. After Installation, I paid Rs. 250 to technician. Now After 10 Days, Again I got a call from Croma and he said your Installation Amount is still pending, I said I already paid, he said Your Installation charge is Rs. 1499 + 18% GST, So total Amount is Rs. 1770. After that I called many times to Customer Care but No Response from them after that I mailed to them many times by including Nodal & Grievance officer but still No Response. After that Again I called to ask If Installation Charge is 1770, then I already paid 250, so it should be Rs. 1520, but he said No, Total Pending Amount is Rs. 1770. And then he told me the Amount you paid that is for Stand Fitment Charge. I really got frustrated. I got lot & lot of calls for the payment of Pending Amount. But Croma Care didn't even responded. Now I don't have any option so planning to pay that amount but before that I'm raising this concern over here...

A Disheartening Experience with Croma: A Nightmare with My MacBook Air M1

I recently had a truly disheartening experience with Croma involving the purchase of a MacBook Air M1. Just two days after buying the laptop, I discovered a glaring manufacturing defect that made me question the integrity of Croma's practices. The caps lock key on the device was abnormally unresponsive, requiring an excessive amount of pressure to function properly. Additionally, I was shocked to experience mild electrical shocks while charging the laptop. Naturally concerned, I reached out to Croma's customer service for assistance.

Their response was unexpected and disappointing. Instead of taking responsibility for the defective product they sold me, they directed me to visit an Apple store for a diagnosis. Following their advice, I made my way to the Apple store and consulted with one of their experts, who promptly confirmed the issues with my MacBook Air. The Apple representative advised me to return to Croma and request a replacement.

Hoping for a swift resolution, I returned to Croma with high expectations, only to have them shattered. The staff at Croma refused to provide a replacement and insisted on taking my laptop for repairs, which would take a frustrating seven additional days. Imagine my dismay when I realized that within just 48 hours of owning a brand-new laptop worth a substantial sum, I was now faced with the prospect of relinquishing it for an extended period.

Reluctantly, I agreed to leave my MacBook Air at Croma, hoping to have it fixed as soon as possible. However, two days later, I received a call from Croma, claiming that there was nothing wrong with the laptop and that I needed to collect it. This baffled me, as both the Apple store genius and Croma's own managers had clearly acknowledged and replicated the issues I was facing. Despite this, Croma insisted that I retrieve the laptop as it was, without any repairs or replacements.

To collect my supposedly "problem-free" laptop, Croma directed me to visit their store and obtain a document, which I promptly did. However, upon reaching the designated Apple store, I was informed that my MacBook was not there. To my dismay, Croma had provided me with the wrong address, and the store was on the brink of closing for the day. I pleaded with them to wait just ten minutes for my arrival, but to no avail. By the time I reached the store, it was closed, with no one in sight. Attempting to contact Croma's support for assistance, my calls went unanswered for an agonizing fifteen minutes. Eventually, they called me back, only to deliver more excuses and ask me to come back another time.

This entire ordeal severely disrupted my work, forcing me to travel to multiple locations for a problem that was not of my making. As a dedicated professional and a sincere customer, I expected a different outcome when purchasing a MacBook from both Apple and Croma. However, both companies have profoundly let me down, consistently providing misguided information and treating me as a mere pawn in their game.

As an honest doctor who simply sought to acquire a MacBook, I find myself deeply disappointed and disillusioned by this experience. The events of the past five days have caused immense frustration and inconvenience, leaving me questioning the integrity and professionalism of both Apple and Croma.

All I am requesting is replacement for my defective product at earliest