Croma Complaints &amp; Reviews

Order I'd: SOA[protected]
The order was booked at store on Anwar shah extension on 19th April 2023. The delivery date was 22/04/2023. On 22/04 the croma app showed " out for delivery". Today, on 23/04 it has gone back one step, I e., "Order shipped". Number of complaints by email and phone calls to your customer service is futile. My emails hv not been answered and phone exec has no clue about delivery. The shop phone no +[protected] is also switched off. Totally worthless company and service is pathetic. I had told the shop person during buying that the date of delivery is o[censored]tmost importance as the fridge was for my son's birthday. But now I am deeply dissatisfied.

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Croma Customer Care

from Mumbai, Maharashtra

Apr 24, 2023

Verified Support

Hello, we are sorry to hear about your concern. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: DAIICT, gandhinagar

I bought an air cooler on 17 April 2023 and it turned out to be defective. It automatically turns off after 30 min. i placed a return request in 19th April 2023. Its 22 April 20223 today nd my old cooler is still with me and I don't know when my new cooler arrives.
i emailed regarding the same thing but there is no response.
i received a whatsapp mssge saying I might get my cooler by 2nd may which is far too long for a replacement and makes no sense.
immediately I receive an email saying that the product is not eligible for replacement, take refund.
I mean this is a bad show altogether.
There is no answer from the customer care as well.
I want this fixed ASAP.
The order ID is[protected]

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Croma Customer Care

from Mumbai, Maharashtra

Apr 24, 2023

Verified Support

Hello Aditya, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

S

Sree0402

from Pune, Maharashtra

Apr 24, 2023

Hi Team

This is in reference to the Symphone Cooler that we received today on 23rd April 2023. The delivery guys just ran away even before i could show him that the cooler is broken and by the way he was behaving during delivery it was very evident and clear that he Knew about the Broken Air Cooler of Symphony.

I tried calling Him and his Senior both the Name and Numbers of the People are given below

Rahul Alkute - Delivery guys who came to my residence to delivery
Phone: +[protected]

This delivery guy was in a hurry and just ran away and i kept on calling him to show that the Cooler is broken.

Croma DC (dont know his name)
Phone : +91 [protected]

Then i spoke to this guy named as Croma DC, his number was given to me by Rahul Alkute the delivery guy. He promised me that he will take it back and told me that he is sorry for what happened.

But both of them have blocked my numbers and i tried calling them the entire afternoon and evening.

The reason i wanted the cooler is due to extreme heat my son has taken sick and is not well, he is not well for the past 3 days and his temperature is about 102 or more for past 3 days.

Does Croma take advantage of such situations and delivery us a Broken Air cooler. Is this the business and how your conduct business and take advantage of the situation.

You know the air cooler was broken and you just deliver me this and run away. This is pure cheating.

Replace the cooler in next 1 day. i need a new cooler.

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Dear Sir/ ma’am
I’m sahilpreet Singh a customer of Croma I purchased a iPhone 14 pro in which I has to claim my GST in which they ask me a gst number of that and I entered and I pay the bill but the invoice he get me the correct gst number: 07AKRPS6888D1ZB but in invoice the name of my company is wrong it’s show the error has been computerised software through Corma company. after my such a complaint of customer service they...

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Address: Bangalore

Website: cromawholesellers.co.in/shop/ols/products

I had ordered voltas Ac from them for Rs 23198. They had given invoice labelled as infiniti retail croma, there was nothing to be suspicious about.

2days later they called me convincing me to pay another 23198 as previous invoice had to be cancelled.
You may call it brain fade moment but i ended up paying Rs 115320 for AC only to realise i had been cheated by them. They had convinced me by giving croma ID card, DTDC courier copy and infiniti retail invoice. They are not responding to my messages or calls.

Website, email id, are all fradulent. @Govt please take action against them.and help get my money back.

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Croma Customer Care

from Mumbai, Maharashtra

Apr 24, 2023

Verified Support

Hi, please be informed that the website mentioned in your complaint is a fake website and we request you to kindly report this to the legal authorities for further required action.

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(Invoice:sla391rs421433, purchased on:[protected]

We purchased refrigerator on january-01-2023 from navallur shore room within 2 months itself the product is not working properly.
The firt issue is that in freezer door the water is always falling continously even when the referigrator in on.
Second is that when we defrost the water comes out without getting evapourated.
We contacted the sales man named...

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Address: H-41 NEW GOVINDPURI GWALIOR

I have booked one product on 17-Apr-2023 from Croma City Center Gwalior store.
It was supposed to be delivered on 19-Apr-2023. I visited to croma store and they said it will be delivered by 20-Apr-2023.
Again i am getting call from croma store that they are unable to deliver product on 20 th Apr.
It will be delivered on 21-Apr-2023.

What is this non sense going on in croma. I am totally disappointed by the croma service.
I am raising complaint everyday to croma. But no action has been taken.
Complaint Reference Id: [protected]

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Croma Customer Care

from Mumbai, Maharashtra

Apr 21, 2023

Verified Support

Hi Hemant, we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Chroma, DLF Mall Of India, Noida

False commitment and delayed delivery by the Chroma Store, DLF Mall of India, Noida.

While placing the order I was told that my product will be delivered within 2 days but after placing the order and paying the full amount the store is refusing to deliver the product and is extending the delivery date every time. I purchased a 2 ton inverter split AC and the delivery date mentioned on my bill was just one day. The staff told...

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Address: DLF Mall, Sector 18, Noida

I have purchased AC from Croma (DLF Mall of India-Noida) on 13.04.2023. It was promised to me that that the delivery will be on 14.04.2023 and installation will be on 15.04.2023. Actually AC was delivered on 15.04.2023 and installation not yet done. I have called many times to store sales person and customer care number but unfortunately no outcome seems except fake promises.

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Croma Customer Care

from Mumbai, Maharashtra

Apr 21, 2023

Verified Support

Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: Bangalore, electronic city , phase I

Nobody lodged my complaint. I have bought LG OLED 65'' TV from Croma electronic city phase I, Bangalore on 5th Aug 2022. The price of TV is 200000/-. The sales person 'Chetan' gave discounts as no processing fees & no cost EMI & assured me that my credit card bill will be of 20000/- monthly for 10 months, which comes on total 200000/-.
But from the first month I am getting credit card bill as:
Sept 2022 : 20700/-
Oct...

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Address: House no 519 top floor sector 6 mdc panchkula

I have compliant earlier also mu ac thermostat is jot working properly earlier also person didnt change it kindly get it fixed as soon as possible

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Croma Customer Care

from Mumbai, Maharashtra

Apr 19, 2023

Verified Support

Hello Kartik, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Defected Products has sell to me 5 times there team visited still product is not working

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Croma Customer Care

from Mumbai, Maharashtra

Apr 18, 2023

Verified Support

Hello Dilip, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: Mumbai

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.
Contact number - [protected]

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Address: Mumbai

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.

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Order Id:[protected]Only credit card amount refunded, gift vouchers still pending)
Email: [protected]@gmail.com
Product: Canon M50 Mark II (Camera)
Order Date: 12 April, 2023
Amount: 57, 499/-
Cancellation Date; 12 April, 2023
Pending Service Requests: SR ID : C[protected] & SR ID : C[protected]

On April 12, 2023, I placed an order for a Canon M50 Mark II camera. However, due to...

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Hi this is Abhishek Singh registered mobile number [protected], I have purchase TV from Croma store last 6 months ago and every each 10 days I am facing issue in this TV the technician is coming and only rebooting my TV but every 5-6 days same issue is coming out . When this time we are talk to customer support then he is saying his senior will reply in 2 hours but no one call me or getting any email by the company and today I see the message that your issue is resolved .
No technician is come in my home then how could be the problem is solved and it is very difficult to talk to customer support senior there every time they are in meeting and saying customer to hold for 2 hours or they will reache back to you. no one is listening to our matter so requested to take necessary action and kindly replace my TV that's all.

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Croma Customer Care

from Mumbai, Maharashtra

Apr 17, 2023

Verified Support

Hello Abhishek, we are sorry to hear about your concern. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: C1- SAGAR ESTATE , MAKRONIA , SAGAR (M.P.) 470004

Purchased croma air cooler on 18/05/2022 Order no. SOA[protected], Invoice no. SLA[protected] FROM Gwalior (M.P.)
The water motor of the Air cooler is not working.
Kindly send your service engineer for repairs.
The cooler is at present in Sagar M.P. 470004
My ph. no. [protected]
Thanks

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Croma Customer Care

from Mumbai, Maharashtra

Apr 17, 2023

Verified Support

Hello Vinay, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: Gurgaon

I purchased a Croma Brand cold press Juicer from Croma Store Sec 51 Gurgaon on Jan 1, 2023. Its under 2 year warranty. After 3 months the filter is broken for which I rasied Service Request in same store on April 5 2023. The technician called and asked for the photos of part required. he confirmed that it will cost RS 800 since this is consumable and not covered under warranty. I was OK with that. Next day they cancelled the request without any discussion. When i called they said croma dont have spares for their products as they are assembled by some other company and they are giving only brand name. So croma doesnt undertake to supply spares.
Thereafter on contacting their call centre another SR was raised on 8 Aug which was cancelled without attending and then I raised 3 more SRs which were subsequently cancelled or are un attended without action or discussion.
Then i mailed to their esscalation officer and then nodal officer and its a week now. There is no response. They dont even acknowledge the comoplaints.

Just for a small part juicer is now a scrap within 3 months of purchase.

Nobody in croma is responding and their frontline persons are now suggesting that you should not have purchased croma product and its routine issue with all their own brand products. They dont have spares available.

Pls support in resolution or guide on way forward.

May 20, 2023

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2023

Croma Customer Care's response Hello Deepak, we are sorry to hear about your experience with us. We have made a note of your concern and order details. Kindly allow us some time to get this checked and get back to you at the earliest.

Verified Support

Apr 18, 2023

Croma Customer Care's response Hello Deepak, as per the internal update, the replacement product has been delivered to you and your issue has been resolved. - Sidhanth

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Hi Croma support team,

This is the final request call for taking action on my return/refund request raised for my Aquaguard water purifier purchase in the past 2 weeks. Almost 3 requests have been raised & no action has been taken to process my return/refund request. FYI - I haven't used the product & based on the Aquaguard technician's advice, the currently purchased purifier has to be replaced with a model with a booster pump.

Please let me know if the request can be processed in a day/2 days time. Otherwise, as last resort, i might need to approach the consumer court to claim my refund. Appreciate your quick response.

Greatly disappointed by your customer care treatment of my requests.

C[protected]Latest)
C[protected]
C[protected]

Thanks & Regards,
Sabarinath AK
[protected]

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A

aksabari

Apr 13, 2023

Aquaguard people have called me to understand the problem & they have consoled me that they'll escalate this to the CROMA management. So far i haven't got a consolation call or rather an alternative approach to process my return. Despite my telling the CROMA local store (Coimbatore, Tamilnadu) that I'm ready to visit the store in person to return the product for a refund/replacement with another product.

CROMA management has to take severe action against the concerned return/refund department which has committed to processing my requests & hasn't taken prompt action. This is a very bad experience as a consumer i felt & moving forward would never in my life purchase a product online with CROMA.

Thanks CROMA for giving such a shameful experience. I've big respect to Shri. RATAN TATA Ji & that's the reason i bought TATA Nexon & i thought would purchase most of my retail products in CROMA (Tata enterprise). Such unaccountable actions cause great damage to the TATA enterprise & its my duty to escalate against people who're responsible for causing such bad names to TATA logo.

@ CROMA escalation team - Please take prompt action in another 2-3 days as I've crossed almost 2 weeks with a lot of mental agony.

Thanks,
Sabari

Croma Customer Care

from Mumbai, Maharashtra

Apr 14, 2023

Verified Support

Hello, we have made a note of your concern and order details. Kindly allow us some time to get this checked and get back to you with an update.

aksabari's [Complaint's author] reply, Apr 17, 2023

After multiple follow-ups with the service request raised for a refund request, CROMA has now replaced the product with another product which is still not delivered as promised by yesterday - April 16th, 2023. The replacement of the higher-end water purifier model was placed as per the CROMA branch manager's (Lakshmi Mills branch, Coimbatore) advice on April 15th, 2023. It was 100% committed to be delivered yesterday but no delivery until now. Time & again CROMA has proved that they would never/ever stick to customer commitments. Infact all the above replacement request happened just because there is a heavy push from the Aquaguard (Eureka Forbes) escalation team.

CROMA should now seriously think about re-batching/cleansing their whole staff team especially the Customer care team (Mumbai), who's full time spoiling the credibility & trust of Customers on their whole retail platform both online & in-store. experience.

Not sure CROMA would withstand the retail/online platform with such a Terrible Customer experience & with such a lethargic staff attitude. 1 more incident that I came across today while calling the in-store person requesting a quicker delivery, per his response he said the store would open only by 11 AM & most of the staff came later than that time. It's been a great surprise to me.

Despite of this sour experience, I accepted the replacement order request just for the respect I've for Shri.RATAN TATA ji & with no due respect to any of these lethargic & unaccountable (irresponsible) attitudes of CROMA customer care staffs.

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