Croma Complaints & Reviews

False commitment and delayed delivery by the Chroma Store, DLF Mall of India, Noida.

While placing the order I was told that my product will be delivered within 2 days but after placing the order and paying the full amount the store is refusing to deliver the product and is extending the delivery date every time. I purchased a 2 ton inverter split AC and the delivery date mentioned on my bill was just one day. The staff told...

I have purchased AC from Croma (DLF Mall of India-Noida) on 13.04.2023. It was promised to me that that the delivery will be on 14.04.2023 and installation will be on 15.04.2023. Actually AC was delivered on 15.04.2023 and installation not yet done. I have called many times to store sales person and customer care number but unfortunately no outcome seems except fake promises.

Nobody lodged my complaint. I have bought LG OLED 65'' TV from Croma electronic city phase I, Bangalore on 5th Aug 2022. The price of TV is 200000/-. The sales person 'Chetan' gave discounts as no processing fees & no cost EMI & assured me that my credit card bill will be of 20000/- monthly for 10 months, which comes on total 200000/-.
But from the first month I am getting credit card bill as:
Sept 2022 : 20700/-
Oct...

I have compliant earlier also mu ac thermostat is jot working properly earlier also person didnt change it kindly get it fixed as soon as possible

Defected Products has sell to me 5 times there team visited still product is not working

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.
Contact number - [protected]

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.

Order Id:[protected]Only credit card amount refunded, gift vouchers still pending)
Email: [protected]@gmail.com
Product: Canon M50 Mark II (Camera)
Order Date: 12 April, 2023
Amount: 57, 499/-
Cancellation Date; 12 April, 2023
Pending Service Requests: SR ID : C[protected] & SR ID : C[protected]

On April 12, 2023, I placed an order for a Canon M50 Mark II camera. However, due to...

Hi this is Abhishek Singh registered mobile number [protected], I have purchase TV from Croma store last 6 months ago and every each 10 days I am facing issue in this TV the technician is coming and only rebooting my TV but every 5-6 days same issue is coming out . When this time we are talk to customer support then he is saying his senior will reply in 2 hours but no one call me or getting any email by the company and today I see the message that your issue is resolved .
No technician is come in my home then how could be the problem is solved and it is very difficult to talk to customer support senior there every time they are in meeting and saying customer to hold for 2 hours or they will reache back to you. no one is listening to our matter so requested to take necessary action and kindly replace my TV that's all.

Purchased croma air cooler on 18/05/2022 Order no. SOA[protected], Invoice no. SLA[protected] FROM Gwalior (M.P.)
The water motor of the Air cooler is not working.
Kindly send your service engineer for repairs.
The cooler is at present in Sagar M.P. 470004
My ph. no. [protected]
Thanks

I purchased a Croma Brand cold press Juicer from Croma Store Sec 51 Gurgaon on Jan 1, 2023. Its under 2 year warranty. After 3 months the filter is broken for which I rasied Service Request in same store on April 5 2023. The technician called and asked for the photos of part required. he confirmed that it will cost RS 800 since this is consumable and not covered under warranty. I was OK with that. Next day they cancelled the request without any discussion. When i called they said croma dont have spares for their products as they are assembled by some other company and they are giving only brand name. So croma doesnt undertake to supply spares.
Thereafter on contacting their call centre another SR was raised on 8 Aug which was cancelled without attending and then I raised 3 more SRs which were subsequently cancelled or are un attended without action or discussion.
Then i mailed to their esscalation officer and then nodal officer and its a week now. There is no response. They dont even acknowledge the comoplaints.

Just for a small part juicer is now a scrap within 3 months of purchase.

Nobody in croma is responding and their frontline persons are now suggesting that you should not have purchased croma product and its routine issue with all their own brand products. They dont have spares available.

Pls support in resolution or guide on way forward.

Hi Croma support team,

This is the final request call for taking action on my return/refund request raised for my Aquaguard water purifier purchase in the past 2 weeks. Almost 3 requests have been raised & no action has been taken to process my return/refund request. FYI - I haven't used the product & based on the Aquaguard technician's advice, the currently purchased purifier has to be replaced with a model with a booster pump.

Please let me know if the request can be processed in a day/2 days time. Otherwise, as last resort, i might need to approach the consumer court to claim my refund. Appreciate your quick response.

Greatly disappointed by your customer care treatment of my requests.

C[protected]Latest)
C[protected]
C[protected]

Thanks & Regards,
Sabarinath AK
[protected]

Hello Croma Team,

I am awaiting installation of my new Purchased ( Purchased on[protected] " HAIER INV/AC1.6T ELCL HS19ETXS5BE 5SNSR" Air Condition.

Despite so many follow-ups, phone calls, Reminders, WhatsApp messages, my Installation is still pending. Twice the complaint was lodged on Top Priority on your Customer Care, but very sorry to say Very careless ness Approach from CROMA Customer Care Team.

Highly disappointed.

Further, it was laughable to hear that my Alternate number is not Available with you. Every time I called, my verification was done with my Alternate number, and in the trailing mail you are mentioning as “Request you to kindly share the confirmation on the same or provide us the alternate number” SERIOUSLY..
Needless to mentioned that my experience at CROMA store was awesome and by Experience at Customer Care very disappointing.

Now, I beg to get my AC installation without any further delay.

A line of confirmation is expected in this regard,

Nelson M. Kapadia
(M) [protected]
Alternate Number - [protected]

I am writing this to express my disappointment regarding the delay in the delivery of my phone order. I had placed an order for a VIVO V23e on 3rd April 2023, and the estimated delivery date was 7th april 2023. However, still i didnt receive any updates on the status of my order. Also i had purchased croma voucher . Yesterday the order was cancelled by croma causing reason as per your (customer) request. Even Customer desperately waiting for order don't want its cancellation but they given this fake reason for cancelling a product. On call they saying product is not in stock which is also a lie. Now till when i am writing grievance showing me on site and expected delivery is 12th of April if fresh order made.
Following points answer i need-
1. If there is no product in stock. Why it os showing continuous from 3rd april till today in stock.
2. If i am not able to purchase the product which i want as they specified it is not in stock . What is use of refunded vouchers. I am never gonna to use this type of site again which create much of hassle for such a expansive product.
3. I am directly gonna to buy the product i wish from market for which i need cash or bank balance only. From where i will arrange that. Because i have right to choose . I can't purchse as per croma's choice.
4. Customer care service is too rude. Also wasted a lot of mine precious time just by raising tickets. No senior is available to talk n to resolve the customer problem.
5. Last who will responsible for my study which i wasted due to such delay .. My exams are there a few days left. My phone is totally down that's why i orderd on croma n waited till last date to ship. Also i stucked my money in voucher so i can't go direct market to purchase due to cancellation reason even.
Now i have only last hope consumer helpline.
Taking this action after calling so many times to customer care. Mailing them. Raising voice on twitter. Now it is last resort to me.
Hoping for help.
Thanks.

Hi, I have bought the LG Air Conditioner on April 6th 2023 in Navalur Croma Store for 47500 and I have clearly asked for if there is any upcoming offers will be available concerning Good Friday but they clearly said no further offers will be there but today( 8th April 2023 ) when I have visited the store there are offers and price decrease on same product 3-4K hence considering just 2 days after purchase there is considerable amount fluctuation can I have the difference repaid to me or providing any cash back .. if no response or nor am getting satisfaction with the answer provided by #Croma I will raise this concern at CONSUMER FORUM from customer point of view.. Looking for quick response and satisfactory resolution from Croma side

Hi,

I have bought the LG AC at Croma store in Chennai (Navalur) for 47500 on 06/04/2023 and today (08/04/2023) when is the store they mentioned same product is having 3-4 k extra discount hence considering just 2 days and price fluctuations is having much difference.. Can I have the difference amount paid back

I order "logitech Pebble Wireless Optical Mouse" from Croma online portal on 30th March 2023 and on 1st April I received the product but the package had empty mouse box. I raised ticket with Croma on 1st April and there is no response for last 7 days. I also attached the picture o[censored]nboxing but they are not responding to my request.

Hi,
I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. I contacted Oneplus but they are not ready to rectify the issue and asking me for the payment of the amount equal to phone price. Then Again I contacted Croma team but they are also not ready to take responsibility. I don't understand if they are not ready to take responsibility for such issues why should I buy any product from them. Below is the Service Requests details.
PUN310323WS00252

Engeenier not visit for demo and istallation

I have ordered croma 40cm sweep pedestal fan in croma website through online mode on 24th march 2023 and received the product with missing one important accesories which is guard nut.
I have raised a complaint for replacement order for my product croma pedestal fan via croma customer care number on 28th march 2023. Still they will not collect the fault product through return shipment, it was cancelled twice on 28th march and also...