Croma Complaints & Reviews

Address: Faridabad, Haryana, 121010

Website: www.croma.com

I had made a complaint on 25th may and then another on 28th may. Post this made various calls and no response from croma.

Then on 5th june wrote an emails on which received a response on 6th may that we will resolve this within 24 hrs (Attached). But again no call till date.

Every call and even in the email then acknowledge that we have your complaint registered and assure of call back in 24 hours....

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Address: 560017

Website: www.croma.com

I had placed an order for pureit marvella slim ro water filter on 5th may (Order no[protected], invoice no sle004ec0008863) from the croma online store. The item was delivered on 9th may and the installation was carried out after two days.

During installation, it was found the water was overflowing continuously once the tank gets filled. I was informed by the pureit technicians that the filter has a faulty float system and...

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Address: 122001

Website: www.croma.com

Just bought a new AC(183myi) from Croma Retails on 21st May 16 and on the day of installation it was revealed that some part of AC is broken. Technician tried to hide the fact and installed the AC, however, after questioning revealed that some part is broken and cannot be fitted and AC is a damaged piece. We wrote the same thing in installation report and also called Croma customer care and registered our complaint. but neither Croma nor...

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Address: 110077

I am writing this to you with sheer anger and utter disappointment which has been caused due to poor service from your company. Exactly a month ago i registered a complaint regarding fault in my split ac which i purchased 2 years ago.Initially, your so called technicians told that there was a gas leakage which they had repaired and the ac should work fine. It did for a couple of days but then again it went off and this repeated for 2-3 times.br...

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Address: Pune, Maharashtra, 411048

Website: www.croma.com

Had purchased a Symphony Hicool Smarti cooler from croma(Pune Solapur road, wanowrie branch) worth RS.9395.50 on 26/4/2016. But from the first use onwards it was blowing out hot air.The cooling system was not working. Hence the next day itself had to visit the croma store again n requested them to replace or refund my amount back.On which they agreed and gave me a refund receipt and informed me that I would receive my payment within the next...

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Address: Mumbai City, Maharashtra

I visited tata croma prabhadevi couple of times before gudi padwa to enquire about sony and lg make tvs. The contact person was mr. Arif. I wanted to know if any special offer was available on account of festival. Before the festival it was not available. On the day of festival i got a call from mr. Arif and another gentleman i suppose mr. John (He was christian) and conveyed that special festival offer was announced and valid only on the...

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Address: 400066

My gift card number is [protected]

when i checked online it shows that my gift card has expired but the validity was stated as 365 days and it has not been a period of 365 since the purchase of the card

Please help me on how to resolve this issue as i want to continue my shopping experience with Croma retail in the future

Thakur.[protected]@gmail.com...

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Address: Chennai, Tamil Nadu, 600039

My croma ac had cooling issues and logged case with you. Below are the trouble i faced;

18th feb - logged case with croma repesentative

19th feb - engineer visited my house and confirmed that it was a gas issue & will be filled the next day.

22nd feb - again called croma representative stating no one visited the site for gas filling. The next day another engineer visited the site and said its...

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Address: 110047

Website: www.cromaretail.com

I have ordered a led emergency light from croma on 10th mar, they send a message that the product got delivered. But when i complaint they said that the issue will be resolved within 24 hrs but now it becomes more than 18 days. I have called them several time also mailed them but no response want to legal against them.They are just big lies and thief in the name of tata....

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Address: 400097

Hi

I visited the CROMA Prabhadevi store (Century mills) and inquired for a Samsung S6 phone on March 14th, 2016. I spoke to a executive Rohit. Though the prices that CROMA quoted was substantially higher than the other competitors, I requested for a discount. He bluntly refused. I then asked him incase if there is a display phone that is available which they would want to sell at lower rate. He immediately showed me a Gold...

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2 Comments

Address: 600040

Website: cromaretail.com

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard? Card Number: [protected]...

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Address: 400064

Website: www.cromaretail.com

Hi, I had purchased two items from croma online site and paid through net banking for both the order and selected option for Store pick from your Oberoi Mall (Goregoan East) branch. At the time of pick up they stated both the product was out of stock, and was not available at other branches and so cannot be arranged and the refund would automatically done in 5-6 working day. And this was the second time this has happened to...

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Address: Ghaziabad, Uttar Pradesh

I have been facing problem is ac breakdown since summer start. I purchased a split ac from Croma Pacific mall Ghaziabad in march 2013. I bought with 2 year manufacturer and 2 year extended paid warranty. Since march 2015 till date I have raised 6 complaint for ac. Everytime they ask for 3 days to come and take 1 week minimum. Hence my 3 month of summer have been wasted in raising complaint and then waiting for resolution. For croma...

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Address: Mumbai City, Maharashtra

Hi, I have bought a Croma phone online from www.cromaretail.com.The phone has an extremely low volume.The phone ringtone can only be heard at max 2-3 metres away.If I start the music player, a very low volume is heard.The volume is 1/3 of any smart or non-smart phone. The croma customer care took the phone for 15 days for service and now refuse to provide an alternative. The model is faulty and the service is faulty for such a reputed...

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Address: Chennai, Tamil Nadu

I’m writing to inform the pathetic experience with croma. I bought a croma refrigerator (product code: 162336) on 30/10/2011. On Thursday, August 22, 2013 6:34 PM i contacted the customer support and i consequently got in touch with the store manager (Nungambakkam branch, Chennai). He confirmed that he would raise the issue and the same would be rectified within 15 days. However after repeated calls, I was informed that it would take 20-25...

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Ordered for Micromax Canvas4. Website showed Mobile was in-stock with delivery of 7 days. Later multiple calls were made to confirm on delivery. Croma executives sometime stated Mobile was instock & on other occasions stated out of stock. Got frustrated & cancelled the order. Had to make multiple calls to cancel the order & get confirmations. Was a horrible experience. Order Cancelled 1st time SR[protected] 3th Aug Order...

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Address: Mumbai City, Maharashtra

it's just a money making racquet...we trust the TATA name and fall for it but it's been very disappointing. After a refrigertaor problem i am still waiting for a service after 17 days and not one call back from them leave alone a service visit!

I regret putting i that extra money to buy this warranty. Sheer waste....

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Address: Chennai, Tamil Nadu

With utmost regret and pain I am highlighting the sequence of event which happened to me (and customer like me) which is diluting the brand image of TATA. I don’t believe in my wildest dream that this could happen under TATA group of companies.

I purchase a CTV LG 21” & Tata Sky from croma retail store Mount road, Chennai on 02 April. Delivery date was 03 April however; I still don’t have TV with me. Reasons cited...

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Bought Sony Home theater from CROMA Rohini Sector 3, Delhi Branch, with two years extended warrenty pack, sony refuses to service says out of warrenty, CROMA call center fone[protected]
is never answered.
Need to have my sony home theater rectified....

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4 Comments

This is in response to the rather lousy service I have been facing over the past 2-3 days from the AC dept at the Croma Bandra branch. Infact last week itself i had purchased a Sony Home theatre from the same outlet. I had visited the store on Sunday and wished to go in for the Onida 1.5 ton split AC, the salesperson told me there would be a site inspection on Tues, yet till tday no ones bothered to come. Today Ive made almost 6 calls and...

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111 Comments

Croma Complaints & Reviews

File a complaint to Croma

Croma reviews & complaints page 11

Customer support

Not accepting return of defective product

Very bad experience - unethical behaviour

Croma split ac

Product returned but no refund yet

Lg led tv model no. 49lf6300.Invoice # slf02a119030025748 dated 08.04.2016

Gift card expiry

AC Cooling Issue

Poor customer service of croma customer care

Mis selling and cheating at croma - prabhadevi

Gift card expired

Order not available at store after online pickup purchase.

Faulty AC with repeated breakdown

Croma device with very low volume

Croma Refrigerator- Freezer door Replacement assured in 15 days (Customer Complaint - SLF02A076010000980)

Order Cancelled. refund not done

no service

Callousness in customer service.

toll free number never attended

Poor Customer Service

Croma Complaints & Reviews

File a complaint to Croma

Croma reviews & complaints page 11

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