Croma Complaints & Reviews

Had purchased a Symphony Hicool Smarti cooler from croma(Pune Solapur road, wanowrie branch) worth RS.9395.50 on 26/4/2016. But from the first use onwards it was blowing out hot air.The cooling system was not working. Hence the next day itself had to visit the croma store again n requested them to replace or refund my amount back.On which they agreed and gave me a refund receipt and informed me that I would receive my payment within the next...

I visited tata croma prabhadevi couple of times before gudi padwa to enquire about sony and lg make tvs. The contact person was mr. Arif. I wanted to know if any special offer was available on account of festival. Before the festival it was not available. On the day of festival i got a call from mr. Arif and another gentleman i suppose mr. John (He was christian) and conveyed that special festival offer was announced and valid only on the...

My gift card number is [protected]

when i checked online it shows that my gift card has expired but the validity was stated as 365 days and it has not been a period of 365 since the purchase of the card

Please help me on how to resolve this issue as i want to continue my shopping experience with Croma retail in the future

Thakur.[protected]@gmail.com...

My croma ac had cooling issues and logged case with you. Below are the trouble i faced;

18th feb - logged case with croma repesentative

19th feb - engineer visited my house and confirmed that it was a gas issue & will be filled the next day.

22nd feb - again called croma representative stating no one visited the site for gas filling. The next day another engineer visited the site and said its...

I have ordered a led emergency light from croma on 10th mar, they send a message that the product got delivered. But when i complaint they said that the issue will be resolved within 24 hrs but now it becomes more than 18 days. I have called them several time also mailed them but no response want to legal against them.They are just big lies and thief in the name of tata....

Hi

I visited the CROMA Prabhadevi store (Century mills) and inquired for a Samsung S6 phone on March 14th, 2016. I spoke to a executive Rohit. Though the prices that CROMA quoted was substantially higher than the other competitors, I requested for a discount. He bluntly refused. I then asked him incase if there is a display phone that is available which they would want to sell at lower rate. He immediately showed me a Gold...

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard? Card Number: [protected]...

Hi, I had purchased two items from croma online site and paid through net banking for both the order and selected option for Store pick from your Oberoi Mall (Goregoan East) branch. At the time of pick up they stated both the product was out of stock, and was not available at other branches and so cannot be arranged and the refund would automatically done in 5-6 working day. And this was the second time this has happened to...

I have been facing problem is ac breakdown since summer start. I purchased a split ac from Croma Pacific mall Ghaziabad in march 2013. I bought with 2 year manufacturer and 2 year extended paid warranty. Since march 2015 till date I have raised 6 complaint for ac. Everytime they ask for 3 days to come and take 1 week minimum. Hence my 3 month of summer have been wasted in raising complaint and then waiting for resolution. For croma...

Hi, I have bought a Croma phone online from www.cromaretail.com.The phone has an extremely low volume.The phone ringtone can only be heard at max 2-3 metres away.If I start the music player, a very low volume is heard.The volume is 1/3 of any smart or non-smart phone. The croma customer care took the phone for 15 days for service and now refuse to provide an alternative. The model is faulty and the service is faulty for such a reputed...

I’m writing to inform the pathetic experience with croma. I bought a croma refrigerator (product code: 162336) on 30/10/2011. On Thursday, August 22, 2013 6:34 PM i contacted the customer support and i consequently got in touch with the store manager (Nungambakkam branch, Chennai). He confirmed that he would raise the issue and the same would be rectified within 15 days. However after repeated calls, I was informed that it would take 20-25...

Ordered for Micromax Canvas4. Website showed Mobile was in-stock with delivery of 7 days. Later multiple calls were made to confirm on delivery. Croma executives sometime stated Mobile was instock & on other occasions stated out of stock. Got frustrated & cancelled the order. Had to make multiple calls to cancel the order & get confirmations. Was a horrible experience. Order Cancelled 1st time SR[protected] 3th Aug Order...

it's just a money making racquet...we trust the TATA name and fall for it but it's been very disappointing. After a refrigertaor problem i am still waiting for a service after 17 days and not one call back from them leave alone a service visit!

I regret putting i that extra money to buy this warranty. Sheer waste....

With utmost regret and pain I am highlighting the sequence of event which happened to me (and customer like me) which is diluting the brand image of TATA. I don’t believe in my wildest dream that this could happen under TATA group of companies.

I purchase a CTV LG 21” & Tata Sky from croma retail store Mount road, Chennai on 02 April. Delivery date was 03 April however; I still don’t have TV with me. Reasons cited...

Bought Sony Home theater from CROMA Rohini Sector 3, Delhi Branch, with two years extended warrenty pack, sony refuses to service says out of warrenty, CROMA call center fone[protected]
is never answered.
Need to have my sony home theater rectified....

This is in response to the rather lousy service I have been facing over the past 2-3 days from the AC dept at the Croma Bandra branch. Infact last week itself i had purchased a Sony Home theatre from the same outlet. I had visited the store on Sunday and wished to go in for the Onida 1.5 ton split AC, the salesperson told me there would be a site inspection on Tues, yet till tday no ones bothered to come. Today Ive made almost 6 calls and...

Subject: Unresolved Microwave Service Request and Concerns with Extended Warranty Service

Dear Croma Customer Care Team,

I am writing to express my disappointment and frustration with the service I have received for my Croma microwave, which is covered under an extended warranty for 3 years. Despite paying extra for this service, I have experienced significant delays and inefficiencies in resolving my service requests.

The details of my issue are as follows:

- Initial service request raised on November 17, 2024, for both AC servicing and microwave repair.
- AC servicing was completed within 48 hours, on 19th November i was told for microwave repair request will take 72-hours.
- On 19th November i received a call for AC servicing is closed for which I gave my confirmation about the resolved case.

- Subsequent follow-up calls 21, and 26, 2024, yielded inconsistent responses, with the request being marked as "closed" without resolution.
- Today, December 4, 2024, I was informed that the request has been closed again, and I need to re-initiate the service request.

For your reference, my registered email ID is kpriya.[protected]@gmail.com. I request that you check the call records and respond to this email with a resolution plan and a timeline for completion.

These people are playing with the customer money and time.

(i)One QNED TV has booked one LG QNED Mini LED 164cm model 65QNED90T6A(307486) on 08.10.2024 with advance payment in Croma store Asansol of Rs.5000/- and full payment done on 13.10.2024 vide invoice no SLRSI 1243700. TV delivered on 14.10.2024. But during installation on 15.10.2024 about 2.00 PM it is found by the company service representative that table mounted stand is missing in the box. The table mounted stand is required for installation has already been informed to CROMA Asansol and also site visited by CROMA representative and for which the installation is delayed abnormally.
(ii)The advance payment of Rs.5000/- is also not adjusted against the original invoice and after informed to croma center Asansol that it will take some time to refund.
The representative is explained to the customer wrongly before selling and after selling they don't take any action.
Please take necessary action in this regard at the earliest.
thanking you

Ordered a TV from Croma online(through tata neu). Expected delivery date at that time was 24/08 Ordered on 15/08

30/05: got a reschedule message that the delivery will now be on 03/09

03/09: rescheduled delivery on 05/09

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 2-3hrs

I have received bad quality product with order no :- TC[protected]. Now i want to return and the same is under return window . TATA croma is not taking it back . The same was mentioned on their website that it can be returned within 7 days . But now I am not getting appropriate response from them .
I want to return the laptop and want refund of my amount.

Baljit Talwar
[protected], [protected]