Croma Complaints & Reviews

Dear sir,
i bought lenovo laptop from chroma online store ( INFINITE RETAIL LIMITED ) they gave 7 days return option for it i returned it in chroma store on second day. They said that the battery drains very fast and overheats and hangs, so I took it to Chroma store and submitted it, they said they will refund your amount in 10 to 15 working days. Called today and Lenovo brand not accepting return So You want to come and take your...

I bought a LIVPURE water purifier from croma nawpara ( near city centre 2, kolkata) on 29.01.2023.The purifier was financed by bajaj. The AMC cost was also financed by bajaj.But the salesperson Mr Sunoy misguided me regarding the AMC. He said they are providing the AMC with LIVPURE only. But later on I got to know that they have given me AMC of their group company which I did not want. The salesperson did a miss sell stating that we are providing...

I ordered a split ac from the Croma website on Feb 18, 2023 and had to make the full payment of Rs. 43, 990 upfront. When I was ordering the product, the delivery date was being shown as Feb 20, 2023. One day after I placed the order, the delivery date was changed to February 22, 2022. On February 22, 2023, the product had not even been shipped, and I was unable to track the order because no real-time tracking information or the courier details...

I was making a purchase on Croma(Infiniti retail) using Tata Neu HDFC credit card of Apple iPad 10th generation on 22nd February at 12:05AM, my transaction failed and the order was not placed but ₹37129.53 were debited from my credit card....

Hello Croma,

Recently I purchased a product iPad pro from croma online store and that product price dropped to 76000 rupees, so is there any possibility to claim the drop-off amount.

Product details : Apple iPad Pro 4th Generation Wi-Fi (11 Inch, 128GB, Space Grey, 2022 model).

Croma order I'd :[protected]

Amount we purchased 78600/-

Current price in croma store...

I placed an order with the Croma, but it was delayed and later cancelled by the company due to non-availability of stock. The company informed you that you would receive a full refund for the order, including the gift card amount that you had used. However, I have only received the refund for the card payment part, and your gift cards remain invalid. Despite multiple requests and assurances, the company has not refunded the gift card amount...

I have been cheated by croma, they sold me dead appliance along with the extened warranty and they are not ready to provide a support further.

they sold me a dead kuvings juicer and they are not ready to issue a new one now.

Kuvings is worst company so dont buy anthing from frootle...

Hi Team,

I purchased AC from Croma Retail and salesman insisted me to buy right away since prices would go up..I purchased on 13th Feb and next day prices went down.

There is a difference of rs 1500

I would need difference amount as product prices has been slashed in less than 15 days..The salesman kept on calling me saying prices would go up purchase soon

This is cheating..I Would...

Respected Sir,

Today I purchased a Laptop from croma, But I am not satisfied about the packaging as there is no protection given for the laptop or for the screen. As I have seen that most of the companies gives a laptop bag for carrying the laptop. When I asked the manager of croma for the laptop bag he denied, and told us that the dell company doesn’t provide any laptop bag to the new purchaser. I wanted to confirm if this...

I've purchased washing machine yesterday. I've selected IFB washing machine from Amravati (Maharashtra) Retail store of Croma.

At the time of purchase, Croma executive told us that AC service(dry) is complementary along with washing machine. I refused to take this service. Executive told me that it is free of cost. At the time of payment, when I checked the invoice, they have charged me Rs. 699 extra for AC service(dry) which...

Its been 6 days after sending SMS for eGift card activation and those are not yet activated. Got call from Croma back end team saying those are activated but in reality those are not activated yet....

Not working...

It's not working...

People from indranagar store ...the management off croma and HR priya ...have been holding staff salary......

Bought lenovo yoga laptop from croma store nashik oreder no SOA[protected] on 28/01/2023.
while checking the product found out issues with touch screen and asked for cancellation of purchase. store salesperson provided another laptop kept for display to customer. i refused to buy but he insisted to accept it no issues will come. if any problem arise they would provide refund with in 14 days of purchase.
he guaranteed. with...

Dear Team,

I had purchased "Fire-Bolt Ring 3 watch" from CROMA BANDRA WEST store having Order ID: SOA[protected] purchased on 11 August 2022.

I had called the croma customer care today and informed that the said watch is not working. The croma customer care had informed that the said watch is under warranty.

I had visited the below Andheri service centre of Fire-Bolt and they have informed that...

Complaint Number C.000.50.10.60 not resolved inspite of multiple calls...

I booked my croma TV on 31/01/23. I got received it on 2/2/23. But still have not received any call for installation and have not done till now as of 6/2/23.
NFINITI RETAIL LIMITED TRADING as CROMA

TAX INVOICE

Invoice No: SLEC141054 Delivered From
Date Time:[protected]
Order Id:[protected] Bengaluru DC-D023,
Infiniti Retail Limited | A Tata Enterprises, Croma, C/O JANAMUKHI...

Sir,
I have purchased croma fridge with one year company warranty and 3 years extended warranty and croma semi automatic washing machine with 2 year company warranty and 3 years extended on 2nd Feb 2023 from fort branch. I have purchased fridge at price of rs19990 + rs3478 3year extended warranty and for semi automatic washing machine at rs7490 + rs 1833 3 year extended warranty.
I was supposed to get delivered at our palghar...

I have booked the AC from croma online website on 27jan and after three days only Indoor unit received and outdoor unit still not received and from croma customer care on response only wait for 24 to 48 hours don't buy anything from croma website...