Croma Complaints & Reviews

I am writing this to express my disappointment regarding the delay in the delivery of my phone order. I had placed an order for a VIVO V23e on 3rd April 2023, and the estimated delivery date was 7th april 2023. However, still i didnt receive any updates on the status of my order. Also i had purchased croma voucher . Yesterday the order was cancelled by croma causing reason as per your (customer) request. Even Customer desperately waiting for order don't want its cancellation but they given this fake reason for cancelling a product. On call they saying product is not in stock which is also a lie. Now till when i am writing grievance showing me on site and expected delivery is 12th of April if fresh order made.
Following points answer i need-
1. If there is no product in stock. Why it os showing continuous from 3rd april till today in stock.
2. If i am not able to purchase the product which i want as they specified it is not in stock . What is use of refunded vouchers. I am never gonna to use this type of site again which create much of hassle for such a expansive product.
3. I am directly gonna to buy the product i wish from market for which i need cash or bank balance only. From where i will arrange that. Because i have right to choose . I can't purchse as per croma's choice.
4. Customer care service is too rude. Also wasted a lot of mine precious time just by raising tickets. No senior is available to talk n to resolve the customer problem.
5. Last who will responsible for my study which i wasted due to such delay .. My exams are there a few days left. My phone is totally down that's why i orderd on croma n waited till last date to ship. Also i stucked my money in voucher so i can't go direct market to purchase due to cancellation reason even.
Now i have only last hope consumer helpline.
Taking this action after calling so many times to customer care. Mailing them. Raising voice on twitter. Now it is last resort to me.
Hoping for help.
Thanks.

Hi, I have bought the LG Air Conditioner on April 6th 2023 in Navalur Croma Store for 47500 and I have clearly asked for if there is any upcoming offers will be available concerning Good Friday but they clearly said no further offers will be there but today( 8th April 2023 ) when I have visited the store there are offers and price decrease on same product 3-4K hence considering just 2 days after purchase there is considerable amount fluctuation can I have the difference repaid to me or providing any cash back .. if no response or nor am getting satisfaction with the answer provided by #Croma I will raise this concern at CONSUMER FORUM from customer point of view.. Looking for quick response and satisfactory resolution from Croma side

Hi,

I have bought the LG AC at Croma store in Chennai (Navalur) for 47500 on 06/04/2023 and today (08/04/2023) when is the store they mentioned same product is having 3-4 k extra discount hence considering just 2 days and price fluctuations is having much difference.. Can I have the difference amount paid back

I order "logitech Pebble Wireless Optical Mouse" from Croma online portal on 30th March 2023 and on 1st April I received the product but the package had empty mouse box. I raised ticket with Croma on 1st April and there is no response for last 7 days. I also attached the picture o[censored]nboxing but they are not responding to my request.

Hi,
I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. I contacted Oneplus but they are not ready to rectify the issue and asking me for the payment of the amount equal to phone price. Then Again I contacted Croma team but they are also not ready to take responsibility. I don't understand if they are not ready to take responsibility for such issues why should I buy any product from them. Below is the Service Requests details.
PUN310323WS00252

Engeenier not visit for demo and istallation

I have ordered croma 40cm sweep pedestal fan in croma website through online mode on 24th march 2023 and received the product with missing one important accesories which is guard nut.
I have raised a complaint for replacement order for my product croma pedestal fan via croma customer care number on 28th march 2023. Still they will not collect the fault product through return shipment, it was cancelled twice on 28th march and also...

My refrigerator is not getting cooled properly need a service immediately

My bosch washing machine was in the fault of E 17 error
The service team has sent an apprentice trainee for rectifying the error
But he came and saw the he doesn't know what the errors occurred
Then he said drum is out of focus for rectifying the repairing cost may be 10000
I believed and gave 10000 to him
The machine was taken for eyewash one week they kept in coimbatore crome service after one week they said all faults are rectified
But the machine is returned as it was taken not rectified error
The service team manager mobile number is [protected] is the fully responsible for the cheating
Hoping eighter error maybe rectified nor cash maybe refunde

I ordered 2 Split ACs from Croma and paid for it by my card, But within few minutes I realized I ordered a wrong model and cancelled it immediately and got messages regarding cancellation. Within few hours I got the message that Refund is completed and on the portal itself it was same status refund completed. But till now the amount is not reflecting in my account. I asked the Croma team for RRN(refund reference number) Or UTR number for refund to which they did not reply to my email. Order ID[protected]

I want to lodge a complaint against this fraud.

Hi, I have 5 croma gift cards with a total value of inr 16, 500. But my cards got expired and when I checked with the local croma store to re-activate my cards, they denied. The amount 16, 500 is a huge amount for me. Would you please help me in this regard?

Hi Team,

I had raised an order for a wrong model and completed the payment transaction using

1. Two gift cards worth 2000 Rs.
2. UPI payment of 599 Rs.

Thought the UPI payment was credited back in my bank account. I haven't received any confirmation on Gift Card refund.

When I try placing order with same Gift Card Id and Pin, I receive an error stating

Gift card deactivated, zero balance.

Can you please activate my Gift Card again so that I can place the order again.

Hi i purchased a machine from croma online on 4 august 2022 and from the day the machine make a temendious noise a lot i reaise a complain serveral time but the not replace or not resolved my problem at all the server team uignore the call and manager also cut the call while talking and ignoring i get the worst experience from the croma i suggest everybody to not buy ant this from the store or online the pune team is worst and unsupportive

I had purchased a LG refrigerator from Croma last year. I was forced to buy the extended warranty for 3 years stating that if anything goes wrong with the product a replacement will be done immediately if repair is not possible.

Now, when there is a problem with the fridge upper door, which is a manufacturing error I am told that it does not come under the extended warranty plan and I am told all the conditions which was not stated at the time of selling me the plan. I am asked to pay additionally for the product inspite of me paying extra money at the time of purchase in the name of extended warranty and to be tension free for next 3 years with the product.

Customers are fooled in Croma now just so that the agent can accomplish their target.

Never expected that Croma will go down to such cheap tactics and will fool the customers at the time of purchase.

I had forced my retired parents to buy it from Croma thinking it to be a geniune brand and not from any local shop and now I think it was a Big mistake .

Its been one month now and I am suffering because of Croma fraud activities with their customers.

I want to get the door replaced without any additional cost as I have already made extra payment at the time of purchase.

If I would have been told any conditions at the time of purchase I would have never gone for extra payment for extended warranty and wasted my hard earn money.

Croma simply fool their customers and then harass them by multiple calls stating same thing and not working to resolve it.

Evertime a technical came stating different issues with the Fridge.

Croma fails when it comes to customer service and satisfactions. Forget satisfaction they simple fool the customers and earn money.

Hi I buy machine from Croma online on 6august2022 and after I started working the product it’s make a lot of noise I raise complain from 9 August 2022 onward and now it’s 2023 my problem is not resolved I asked for replacement but the team was ignoring the call and behaviour wrong with use i complain 10 time call a lot but no response I can’t trust the Croma support team at all the name or the manager is pankaj khedekar and he is ignoring call now when the problem is serious and not get any help from the backend team and I am getting frustrated from last 8/9 months

Delivered From
Gurugram DC-D54,
INFINITI RETAIL LIMITED, TATA
CROMA, C/O. EMPORIUM
INDUSTRIAL PARKS (INDIA) PVT
LTD, ESR SOHNA WAREHOUSING
AND LOGISTICS PARK
GURUGRAM,
HARYANA-06,
122103,
Dear sir,

I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is

J R ENTERPRISES

K-1202, Hawellia valancia homes

Greater Noida west, Noida extension

201306

GST-09BNQPT7084M1ZR

N this is already updated on your website.

BT I GET THE BILL ON PRITAM TYAGI NAME AND BILL I WANT ON J R ENTERPRISES.

Plz update it as soon as possible.I m waiting for your. reply

It’s mistake from your side not mine side.Already billing address was OM my company name before order. Change it otherwise I ll go to consumer court.

Dear sir,
I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is
J R ENTERPRISES
K-1202, Hawellia valancia homes
Greater Noida west, Noida extension
201306
GST-09BNQPT7084M1ZR
N this is already updated on your website.

BT I GET THE BILL ON PRITAM TYAGI NAME AND BILL I WANT ON J R ENTERPRISES.
Plz update it as soon as possible.I m waiting.

Above mail I m doing to customersupport.croma.com again and again. But they denied to correct it.

t’s mistake from your side not mine side.Already billing address was OM my company name before order. Change it otherwise I ll go to consumer court.

My order details :
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

The item hasnt been delivered yet. If i raise a complaint they keep closing the request stating there is another complain,...

I placed a order for PS5 from croma on 10th March. Paid full amount of 45k inr.
I was provided with a promise date of 24th March. Till date I havent received my order.
If i ask about the refund, croma support says that I wouldnt get a full refund as they would deduct some amount with no fault of mine in this and a complete refund wont be given and writing to them from twitter they tell due to the surge of demand of the product...

Hello,

Croma ticket number: C[protected]

I have made a purchase of jbl9.1 soundbar from Croma store on dated 7th march 2023 and got it installed. After 4 days i have noticed some issues in the soundbar like “ the soundbar is automatically getting turned ON which is not allowing rear speakers to charge. I have made several calls to Croma and JBL service center but the resolution provided by them was not 100% .

One of the technician visited my house and made a factory reset of soundbar that day i saw issue has been resolved. But from very next day the issue is getting repeated. I have contacted croma customer care and asked them to reopen my ticket. Later on no one is visiting my house to inspect the product. On daily basis i am chasing the customer support team but no resolution made by them.

I would request ASAP replacement/ refund of the product.

Attaching video bytes of the issue