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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jul 9, 2026

Complaints 3322

Resolved

2337

Unresolved

985

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Electronics & Appliances

Croma

Croma reviews & complaints page 8

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I've placed an order for a high-value product and the portal says it should have been delivered 5 days ago.

I've reached out to Customer Support on multiple occasions with a simple request: "Just tell me when I'll get my order" I had no intention of creating any urgency. I just wanted clear communication on a tentative date.

Instead all their communication channels keep saying that they have escalated my case...

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Address: Online store

I ordered iphone 13 worth 70k from croma, the payment got deducted but the nothing is reflecting under my orders tab, also no message or e-mail is sent to confirm the order. I don't know what to do it's huge money. please help....

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I have ordered a TV from croma and I have ordered it for the faster delivery option. I didn't get the product yet and when i tried to call the customer service, there is no solution rather some useless excuses.

And the installation process is also not on time....

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Address: 64, Pathuria Ghat Street

Sir,
I Prashant Modi bought a Croma LED TV (32 inches) from crom.com on 9th March 2022. On booking the order I entered my Company’s GST number and validated it and did online payment through a card to successfully book the order. It showed that I will receive my TV on 9 March 2022 but I did not receive it on the mentioned date. On complaining about the same on 9th March in your customer service department they just said they will...

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Purchased Mac book pro online from Croma and mentioned gst number in shipping address section as guided by Croma executive but Croma support is not responding nor crediting gst since 10 months.

Just mental harassment it is with a customer.

You can check invoice and recording of phone call at time of purchase because I purchased for my business purpose, I clearly mentioned this....

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Placed an order for a GARMIN watch and paid for the same online. However, when the product was not delivered by the expected date, followed up with customer care team. They informed that it has gone out of stock and an update regarding the order can take 5-7 business days. I wrote to the Grievance officer whose response said please wait ( no end time) I called up again to cancel the order and was informed that it would take 48 hours for confirmation...

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Order id: Q3LQDAEJCO00
Ordered Samsung LED 138CM 55LS03AA QLED on 9 Feb 2022 in Croma online and received it on 10 Feb 2022. Till today we didn't receive any updates about the installation. When asked in Croma stores, they are giving reasons like we didn't pick up the call where we didn't even receive any calls. When contacted the online customer service, they just register the complaint and asked us to wait for 2 to 3 days where it...

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We were sold a Croma tv at Janakpuri store on a guarantee of a cash back in three months( payment made by credit card on no cost emi option)however this never come in any form of cash back. We registered a complaint at customer care at the same store and Prem and Krishan Kumar gave us an assurance that you will get the resolution within 7 working days however it’s been more then 21 days and there is no clue about the complaint and the resolution...

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I had booked an iphone 13 with Croma and for my old phone (One Plus 5) they told me i will receive 5000 + 3500 as the phone exchange amount was 5000 and above.

I had confirmed this amount with them on two occasions and they told me they will pay 8500.

The day i went to buy my phone they told me their vendor was not ready to pay additional 3500 and Croma themselved took the phone for 5000 and didnt pay me 3500.br...

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On 17 November 2021, I purchased Croma Voucher worth Rs.1000 on Paytm. On 15 December, 2021 as per T&C to activate the gift voucher, I message 16-digit Card No & 6 digit PIN no to [protected]. It said "Wallet Card Already Added. When I checked on website to just check if it's working or not, I was working. ( Remember, I didn't use the card during these days even a single time ). But on 21 December, 2021 I thought let's use the gift voucher/card,...

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Address: PR Business center, marathahalli sarjapur outer ring road, kadubeesanahalli

I bought an lg washing machine and samsung refrigerator from Croma store november 28th for which they promised next day delivery. We waited for it on Nov29th, called up the store in the evening and they confirmed that it will be delivered before 7 pm and they provided the delivery driver’s contact number. When we called the driver, incoming was blocked on the number and we called the store again and updated this. After sometime, the driver...

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Address: Mumbai

I ordered a laptop from croma.com on Friday (12th, November), My order was processed at 5.30 in the evening but I haven't got mail or text message that my order is placed. I tried contacting customer care they assured me that my order will be placed within 4 hours. I waited for 4 hours still my order was not confirmed. I tried customer care again they assured me that my order will be processed within 24 hours I waited for 24 hours too. I...

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Address: Bangalore

I did place an online order in Croma 4 months back and I did cancel the order 4 months back but I did not get the refund yet. (I used gift card)

I did call customer care multiple times in the month of August and finally they said your gift card used for that order has been reactivated and I can use it for online purchase.

I did try using it on 12th October and got to know that it is still in deactivated status....

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Order No -SOA[protected]
Product : Hobb
Amount : 19000

We bought a hobb from Croma on 1st of October 2021. We were told the chosen model was not available in the store, hence they will get it from another store and home deliver it within 7 to 10 days(maximum). Believing their words we made the payment and kept on waiting for the delivery. As it was Durga Puja in West Bengal we thought its taking longer time than...

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Address: croma, mogappair west

On 03rd i purchased subjected mentioned laptop, now i come to know that mentioned laptop which i purchased is 1000 rs higher than online.

With this specification and rate only, we approached shop for our immediate need.

On june also we purchased the same laptop - on that concern only another we purchsed.

On purchase time due to time and other reason - we missed this comparison.

we...

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I had ordered a printer from Croma on the 27th of July online, the invoice provided by Croma did not have a GST number.

1. This itself is in violation of the GST law. this link lays down what must be present in a tax invoice. https://www.cbic.gov.in/resources//htdocs-cbec/gst/tax%20Invoice%20and%20other.p...⇄

2. I reached out to Croma on the 7th of sept 21 asking for a GST invoice, and to my surprise, they denied...

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Address: India

Croma — payment deducted from bank account but still order not confirmed

I ordered an electronic product from online store of Rs. 4155 on 13th Aug. I use eGift card of croma for payment and rest from online banking. Payment deducted from my account but didn't receive any order confirmation. Not able to see anything in order history. Order Id[protected]

I have followed up several times with croma customer...

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I placed an online order on croma for 3 products and made online payment using discount codes available. I received email from croma stating payment in transit whereas bank already debited the card for payment (confirmation copy available). Until 48 hours from placing order - Croma customer care did not recognise the order had no clue about it. After multiple followup at call centre and on email - Croma sent mail stating
“With reference...

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Website: Croma.com

Hello team, I purchased a Hisense TV through Croma online before 1 p.m. today (Product ID - 233047). I received an email that the payment was in transit for my order no.[protected] and very soon, I received a SMS that I have spent Rs.38000 via my HDFC credit card (coz of TATA employee discount and HDFC credit card discount). But when I logged in to Croma online, I did not see any order listed under "My Orders".

When I called...

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Address: Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India

In an expected event occuring with my very first order from Croma.com placed on 16th July 2021, the Order ID:[protected] having a Hisense 55" TV was delivered on 21st July, 2021 with a missing packet that consists of TV Remote, Batteries, Warranty Card and other Documents.

Though the package was packed from outside, absence of other accesories was a big letdown.
TV Installation guy had updated the same issue the very...

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