Croma Complaints & Reviews

Hi,

Order # S0A[protected]
SOA[protected]
register no.[protected]

I booked a Lloyd 1.5Ton AC 3start at 21st of Oct'23 at your Sion, Mumbai Store and I have been informed that I will be getting the delevery by 24th of Oct, 23 but as I did not receive delivery I called the sales guy who sold me the AC at around 8pm on Oct24, 2023 and he said that due to festival it got delay and will get delivered on Oct25 (the next date) but that day too I have not received the delivery and I raise a concern with your call center Team and even spoke with customer Team Manager/supervisor (Nisha) and she connect me with store and the store manager and Sales guys both inform me that there was an issue with Warehouse guys and hence there is a issue with Delivery and even thye informed that product is also not available, so asked to book Lloyd 1.5ton 4star AC in case of 3star which is available and can be delivered by weekend on saturday and sunday, so I re-book the AC with 4star by paying extra money then waiting for weekend without getting the delivery on saturday and sunday and when I keeping on reaching out to sales guys (luv Khush) on regular basis and even raising the compaint with your customer care team and I got promised by Sales Guys (Luv Khush) that it will get delivered by Monday without failed and today (Monday dt.Oct30) I again reach out to the sale guys and he is not picking up my calls and I again raised the cnocern with your customer care team.

Request you to please take action on sales guys ASAP as it has been more than 10days I paid you guys without getting the timely delivery and any offer from your side.
Truly appreciate your quick action

Below is the complaint number and sales guys number
C0O1966856; C0O1966822
Sles Guy Name - Luv Khush - [protected]

regards,
Venkat Raju
[protected] / [protected]

Dear team
[protected]
My order no he was diliverd to me in 27 oct but till date he was not diliverd to me he is poore service I will complete aganist croma in cousmer court

26.10.2023
My complaint regarding Washing machine is not resolved. While clothe washing Drum of washing machine is daily and equently get un balanced and E-3 or E 2 error came and machine stop working .Problem of balanced rotation of durm is to be solved. which is not yet solved.
Send service personnel who can check machine properly and repair/solve problem of defective/un balancec Rotation fo Drum during washing cycle .

prompt resolution of complaint expected.
==============================
DILIPKUMAR A RAVAL
[ Advocate ]Gujarat High Court
Mob.: [protected]
Email: [protected]@gmail.com

Invoice:SLTC5099957, Purchased on:[protected]

Received product with faulty strap
Have been calling the customer care team but team is giving me false commitment. The first customer care rep assured me the product will be picked up from home and that I have to share a pic of the product which I did . Today when I called them, the new agent tells me to go to the store and get it sorted. Their supervisors don’t come on calls to handle the matter .
There is no support

Hi I have purchased chroma washing machine in 2020 and now its not rising and drying the cloths, request you to please see into it.

Hi my gift vard of Rs. 15000 is deactivated by from. I have raised request to activate 30 days back but no response till now from Croma. Very poor customer service provided by Croma. Even I have written to grievance redressal officer and nodal officer still no response. What type of company Tata brand is running. Very pathetic.

Dear Sir,
I had purchase samsung s8 and Dell laptop in 2017 from Andheri West store.
I lost the bills and now I need the duplicate bills. Can you please send me ??...

Croma warangal
10 august 2023
i have purchased lenovo ideapad gaming 3 laptop along with it i have purchased extended warranty and adp for 2 years .extended warranty and adp needs to get updated in lenovo website with in 90 days from date of purchase .the croma warangal team is not updating the extended warranty its been 75 days from my purchase and several visits to the store and online complaints the store was saying the same...

We had ordered ac from Croma at Dabolim-Goa, we were given a delivery date, but was not delivered. The date got pushed to the next day, the delivery person told us that we need to take leave and wait for them that day, we took leave specially thinking that the delivery would be done, when we called them, they pushed it further to next week, payment was done at the shop and we expected the delivery but we have to keep calling. The customer service is really bad, they don’t care about our grievances, we are upset it is taking so long to reach us and the Croma staff and delivery personnel are rude. Our time and money is wasted.

I have purchased Havells Geyser from Croma online. As a customer, I can see the picture of the Geyser as LHS. As per that I have order the Geyser and delivered the product. When the technician came for installation, it is found that the Geyser is RHS. He suggested me to ask for replacement. I had resisted a service request for the same. But the customer support team asking for Job card from technician for replacement. When I contact the technician told there is no job card required for this replacement. I am not happy with the service from Croma customer support team. They were not ready to replace the product RHS to LHS. Request you to replace the Havells Horizontal geyser RHS to LHS.

Regarding croma washing machine issue - service request no. C[protected], C[protected], C[protected], C[protected], C[protected], others

I prefer to bring up this issue here as there is absolutely no response from the Croma support team. - [protected]@croma.com, grievance.[protected]@croma.com and nodal.[protected]@croma.com

The croma support and/or technician are not even responding to multiple service requests and just closing the repair requests. They are not calling back on my two listed mobile numbers and/ or via email - just refuse to accept their faulty product and schedule a technician visit
to repair the product or arrange a return and refund. Have complete email and audio recording proof of communication from croma support team.

So kindly facilitate and resolve this issue or provide me details to approach consumer court.

Thanks
Vivek

I order iphone 15 pro max on 12th October 2023 it is supposed to be delivered on 14th October 2023. And the current status of order is not even shipped.
My order number is[protected]

How can you guys do this to your customer. I somehow had money to purchace earphones and you guys took all my money and no order place plus no instant refund and told me to wait for 48 hrs, like seriously?if your website sucks please shut it down!!!

Hii i have a croma gift voucher code of value ₹5000 which i am going to redeem today but as i applied the code it shows expired, the voucher just expired 3 days back, i know it's mistake from my side but 5000 rupee seems to be a large amount and i request to please provide some extended period to use that voucher

We purchased a Croma Fire TV 32-inch product in January 2023 with a three-year Zipcare extended warranty. I've raised the Fire TV restart complaint 4-5 times so far. Initially, after three calls, their engineer came to our location, performed software updates, and guaranteed us that the restart issue would not occur again, but it did the fourth time. In the fourth complaint, they changed the motherboard and claimed that the problem would no longer occur. It is still happening, and they have stopped responding to my emails to [protected]@croma.com, grievance.[protected]@croma.com, and nodal.[protected]@croma.com. It is getting increasingly difficult for middle-class Indians to obtain valuable products and services for the money they invest. I wasn't expecting this from TATA, one of India's most trusted brands.

Just want to highlight one issue, I have purchased new Samsung 55 inch CU8000 model tv from croma Ghatkopar branch on 30th September 2023, I received that TV on 02nd October 2023 but the display was broken from inside. I had informed the same to installation manager as well as croma centre for the same. And they have generated above mentioned service request no., but I am unable to track when I am getting my new TV.

Purchased Croma 109 cm (43 inch) Full HD LED Smart TV with Bezel Less Display (2023 model) on 03/10/2023 at 1630 hrs

Price ₹16, 999.00
Order ID number:[protected]

The product was delivered today morning 04/10/2023 around 10 am and the installation person came around 1:30 pm. Later, I logged into my Croma account and saw the price has dropped to ₹15, 999.00. A drop of 1000 in less than 24 hours. I called customer care but they replied nothing can be done.

This was my second purchase of this Croma TV in the last one month as the previous TV failed within 10 days of purchase. It was bought online but the customer service asked me to go to a store for replacement and arranged collection of faulty TV. They said they'll email the store as they didn't have another unit in stock (even though their website showed same TV available for delivery next door).

When I went to the store, they said they're not able to replace item purchased online. So I had to call back customer care multiple times. Instead of replacing the item, they issued refund. As a result I had to purchase the item again yesterday. And within less than 24 hrs the price has dropped.

Would like to request refund of price difference given it's within 24 hrs and the above hassle of buying the TV twice.

Please give me new gift card code for my unused gift voucher. Please try to understand this was pending due to non accepted by your store. Will use it asap. On online.
Please don't I don't want to waste my money

I have booked a product from Croma online, the app is saying it will be delivered by 28 September 2023, but today is 1st October. Customer care is asking me to wait 24 hours everyday from 4 days and that their team is working on, whereas i have not received any communication. Seems like i have lost my 54k Rupees.

My Croma Privileges gift cards worth Rs 1000 x 5 could not be activated before expiry date of 23May23 as I was working from home in remote location where there was no Croma Store or was not serviced by croma.com. I request you to extend validity for the same as I am in Hyderabad now for next 1 week....