Croma Complaints & Reviews

Crome TV purchased on 29.01.2023 through online vide Infiniti Retail Limited invoice no. SLEC100568. The TV is not functioning. In this regard, I complained on 08.12.2023 for further action to replace it as it is under warranty. So far, no action was initiated from your side. Please take an immediate action for replacement.

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with the service I have received concerning my LG washing machine, which I purchased from Croma Center in Gurugram. I am seeking your assistance in resolving this matter promptly.

I reported a technical issue with my washing machine to the Croma Center in Gurugram, where I had also purchased an extended warranty. Subsequently, the Croma Center team transferred the responsibility to Onsitego for the repair. However, despite their assurance, there has been no visit from a service engineer, nor have I received any communication regarding the status of my complaint.

My understanding is that the machine was falsely reported as repaired, citing a power-related problem and part replacement. However, I have not observed any improvement in the machine's functionality, and I am concerned that the issue has not been adequately addressed.

I am disappointed with the lack of communication and resolution, and I feel compelled to bring this matter to your attention as a valued customer. I have always held LG and Croma in high regard for their commitment to customer satisfaction, and I believe that my case deserves a fair and transparent resolution.

I kindly request your intervention to investigate this matter thoroughly and ensure that my washing machine is repaired as per the terms of the extended warranty. Additionally, I would appreciate an explanation regarding the inaccurate closure of my complaint without the actual issue being resolved.

For your reference, I am providing the relevant details below:

Customer Name: Paras Light
Contact Number: [protected]
Product Model: LG W/M TL 7KG T70SJSF3Z SLV 5S
Croma Complaint Service Reference Number: C[protected]
Onsitego Service Request number:[protected]

I trust that you will treat this matter with the urgency and attention it deserves. I look forward to a prompt resolution and appreciate your cooperation in ensuring a positive customer experience.

Thank you for your time and consideration.

Paras Light
[protected]

I purchased an HP 13 envy x360 laptop from the Croma store on August 14th and paid 9450 for Zip care.The laptop would not work without the charger, so we took it to the store for repair. A handling charge of 279 rupees was charged by the store, and it was introduced last month.When I purchased it, there were no charges and I asked now but did not receive a mail regarding the same....

Dear Croma team...

Am taking MY tv in croma Karkana showroom hyderabad on 26/05/22 ie.my daughter marriage purpose. But Tv panel prbm started on may 2023.just one year problem started.
my order Id is : SOA[protected] AND INNOVOICE NUMBER IS sla149rs5808136.
Immediately am informed to showroom customer and that technician person came to my home and identified the problem and taken digital signatures. Croma Technician person telling Tv panel not available i will inform and ordered the panel after i will solve the issue. after one month person came to my home and tv panel fixed. after one month one lady radhika Reddy called repeatedly and warned. Your tv warrenty not avilble am not aware because of am new person i dont have any idea to me and my technician. back to your immediately otherwise 27000 you will pay. Otherwise i wll compliant to PS. her telling very roodly.As a south head crome customer person using that type of volger language to customers.Every day her warn to calls and created disturbances. am working in office same words using that person. am belive in Croma showrrom because of am taking Tv fridge washing machine but this type of awereness i am not at all faceing. Radika reddy customer is very wrost person .her using cheap language to customers. Please solve the issue immidiatley.

Dear Team

We have purchased the LG Smart TV 43 Inch. Wide inv no SLA[protected] dated 22.10.23 from Croma show-room, Lower Parel Branch

But within a month I have observed white dot (( Dead Cell in the Led Panel ) on screen and the image lacks color brightness and the voice clarity also is not up to my expectation

We bought a TV on 22nd Oct and it got installed by 26th Oct.

This is to inform you that for replacement / Refund I have been following with Croma, Lower Parel Brach, ( Lower Parel Branch Manager and with their Customer Care Team Member Veronica from the 21st Nov till few days back . From last 7 days they have stop picking my call, neither responding to my email . Earlier whenever I had call I am just getting only one information that the LG is yet to revert back on this issue and we cant do anything until and unless they revert

At the time while purchasing it was only on the recommendation from Croma I had gone ahead and purchased LG instead of another Brand . Now I feel the Croma was giving the false assurance on the service of LG Brand

Please help in replacing the Model or help in refunding the amount

Sr ID : C[protected] Dated 21st Nov – Status is Closed . Without resolution
Sr ID : BOF211123FS00134 Dated 21st Nov – Status is Open
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 24th Nov – Status is Merged
Sr ID : C[protected] Dated 26th Nov – Status is Merged

Please help in resolving the Issue

I have purchased CROMA TV-item code 263286 in Order ID[protected] vide Invoice No. SLEC100568, Dt: 29.01.2023 from INFINITI RETAIL LIMITED (trading as Croma). The item description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT. The item is not functioning since 05.12.2023 and it may be replaced as it is under warranty. In this regard, I request that, an action shall be initiated at early date.

I have purchased CROMA TV- item code 263286 in order ID[protected] through invoice SLEC100568. Itel description is E-CROMA LED HDR 24in 1Y CREL024HBB[protected] and serial no. is CREL024HBB024602T102 IMEI1: IMEI2: XT:. I request to replace the product with new piece as it is under warranty. In this regard, an early action may kindly be initiated .

Dear sir i call and mail to support team every one person call me from center and said your product replace within 24hour but still not pickup for replace and yester day call me from croma team that product is out of stock if out stock products then company why cheat me that your products delever 24 hour and now croma said that your refund process yet ant after pick up item from you home then company pay your amount after 4days

Even escalation with croma customer care and nodel officer and grievance team I have not yet received my refund amount after even 30 working business days and not getting any response from side also not getting satisfied answer from customer care team.

when I call for update team only ask to wait for refund and only raising tickets also not getting any call back after 24 Hr wait even I have waited for 30 days now. Is croma team have any SLA or timeline to solve this issue?

croma ticket number C[protected]

Sir I ordered a I pad from croma then due to some issue I request to cancel order at that time order is not shipped .
But customer executive say they create a ticket for that .after 2 hr i got message your order ship . So they say me to refuse order at doorstep .after refused my order I don't get any update.previous 2 days it shows out for delivery

On[protected] I have buy ASUS TUF 15 GAMING LAPTOP and they have said that after buying the laptop i will get the free gifts like pendrive, lenova bag and gaming laptop. since after buyiing the laptop i just got pendrive and they are saying that headset and bag will be available in 2 to 3 days and now after 2 days I call at the store now they are saying that still the headset is not available now it will take more 6 to 7 days to be available. they are taking more time now.

I bought lenovo laptop before 2 year then croma gave me display model and also i extennded the 1 year warranty, now i'm facing some issues in my charger so then i went to lenovo service centre they was telling me that your charger serial number is different, i can't help you in this scenerio, so you can reach out to your dealer then i went to dlf saket and they was telling me your charger not covered in this warranty but when i called to customer care service of lenovo they was telling me your charger under warranty but your serial number is different . So this is my last experience is very worst of your company and i'll never ever purchase anything from your company. Thank you. The date of incident is 08/11/2023

I had purchased my reward points from AMEX credit card to Croma Vouchers for Rs40, 000- in Sept 2022.

The same expired in Sept 2023 as despite my follow up with AMEX, I did not get the vouchers on my registered email ID. It is when I went into convert my other points, I saw these vouchers on my telephone app.

When I chased them up they indicated they cannot do anything since these are now converted to Croma....

Dryer is not working

there are multiple issue in the machine

please send someone to work on it

so i can start using the machine aagain '

#cheatingcroma #poorservicecroma #badqualitycroma #nosupportcroma
We have got 2 Acs with Croma Mogappair, and it was serviced 5 times in just 1 yr due to issues. Each time the service technician blames the previous technician for the issue but coudnt resolve it. The Croma support team simply negelects our query .Croma Support team says all 5 times the issue is just because of Human error. Now that Warranty period is ending they are not ready to extend support nor give resolution for the faulty machine. Poor customer service unexpected from TATA brand.

We are giving complaint on last 6 months, your sent me technician but the person not solve the problem, visiting is not important we need solution.i think will never purchase to any product in your croma stome really very bad experience with me and my family, i have gave complaints to this numbers if you have any team please check it ph [protected]/ [protected]/ [protected].no one was resolve my problem .if have do sales the product you need to give a proper service also .other wise you have face bad consumer feedback.i think unsatisfied feed back is not a success for your stores and your employees portal also. this is leela

I tried buying an S22 ultra mobile from the Croma website but while checking out it is always showing as out of stock. please fix the availability issue not showing as out of stock while shopping or if the product is available make it possible to order. please maintain the website properly as it is from TATA we expect some quality experience while shopping instead we are feeling awkward.
product link: https://www.croma.com/samsung-galaxy-s22-ultra-5g-12gb-ram-256gb-green-/p/248911...⇄

Dear Team

I have bought a television from Croma Moti Nagar Outlet, but it is not working properly. Regarding the same, I have a complaint the same day for screen flickering in outlet. After that, the technician visited and checked the television and he was given a resolution that it was an untested product that would be replaced. So still, this product has not changed.

Dear team, I will not keep this untested product, which needs repair in the initial days, so please return the product ASAP.

I have raised the complaint, but without any resolution, it has been closed. Why?

Hi,

Order # S0A[protected]
SOA[protected]
register no.[protected]

I booked a Lloyd 1.5Ton AC 3start at 21st of Oct'23 at your Sion, Mumbai Store and I have been informed that I will be getting the delevery by 24th of Oct, 23 but as I did not receive delivery I called the sales guy who sold me the AC at around 8pm on Oct24, 2023 and he said that due to festival it got delay and will get delivered on Oct25 (the next date) but that day too I have not received the delivery and I raise a concern with your call center Team and even spoke with customer Team Manager/supervisor (Nisha) and she connect me with store and the store manager and Sales guys both inform me that there was an issue with Warehouse guys and hence there is a issue with Delivery and even thye informed that product is also not available, so asked to book Lloyd 1.5ton 4star AC in case of 3star which is available and can be delivered by weekend on saturday and sunday, so I re-book the AC with 4star by paying extra money then waiting for weekend without getting the delivery on saturday and sunday and when I keeping on reaching out to sales guys (luv Khush) on regular basis and even raising the compaint with your customer care team and I got promised by Sales Guys (Luv Khush) that it will get delivered by Monday without failed and today (Monday dt.Oct30) I again reach out to the sale guys and he is not picking up my calls and I again raised the cnocern with your customer care team.

Request you to please take action on sales guys ASAP as it has been more than 10days I paid you guys without getting the timely delivery and any offer from your side.
Truly appreciate your quick action

Below is the complaint number and sales guys number
C0O1966856; C0O1966822
Sles Guy Name - Luv Khush - [protected]

regards,
Venkat Raju
[protected] / [protected]

Dear team
[protected]
My order no he was diliverd to me in 27 oct but till date he was not diliverd to me he is poore service I will complete aganist croma in cousmer court