Croma Complaints & Reviews

Complain id:[protected]

As you seen I had raised my complain on dated: 29/6/23 and as per you supervisor my complain was resolved within 48 hours...
Also as per croma msg my parts was received at your service station on dated: 1/7/23..till date no one was install the same..
Also your call centre supervisor are very rude and not given proper answers Also they disconnect my call...

I m very surprised How you allowed this misbehavior..

Hope you will take corrective action and resolved my complaint on or before 6/7/23

We have registered multiple complaints on the Croma portal and it’s get cancelled every 2days . Issue is not at all resolved for last 3 months and every week one technician gives one new information. All they care about is minting money from customer and not at all treating the problem . They give weird reasons like the cooling is not working due to stabiliser load . The stabiliser is also recommended and provided by Croma and they don’t have answer to it . No proper service at all..

My new croma 55-inch TV delivered on[protected]Invoice Number: SLA[protected] with free of cost TV installation commitment.

Same day 5:10PM Croma electrician (Rohan Singh mobile: [protected]) visited my home to install a TV and denied using a company delivered TV bracket and insisted that I buy a new TV bracket from him for Rs.1800. Finally, I refused to purchase an expensive bracket from him and decided to buy the same from...

I have purchased a A.C and a stablizer on company gst accidently i type wrong name on it like my name on company name
Invoice no. For A.C. SLE009TC9393785
Stablizer. SLE009TC9736157
Please change Arvind< Kanika express logistics
[protected]
[protected]@gmail.com

Dear Sir./Madam,
I reside in 1536, first floor, Connaught Residency, sector 74 Mohali. Glad to know that your company is launching its new showroom in Connaught Plaza, Sector 74 a, Mohali. Your showroom's backside is sharing the rear part of my flat, and the new air conditioners installed by you on the backside are a cause for concern for me. The persistent noise from the outdoor units does not let me slope, and even my kids cannot study. Kindly shift the concerned units to the top of the building so that the noise gets reduced to some extent.

Waiting for your response,

Regards,

Sachin Sharma

I bought this chimney a year back.
And since then I have been getting issues with this chimney. It's motherboard had issues, It has rusted within few months, autoclean stopped working and to be replaced by the company but after that nobody has responded to me. I have mailed faber and croma both alot and I got no response. They open tickets and close those tickets without the issue being resolved. ..
Chimney caught fire. I have been complaining about the chimney and asking for replacement since I bought it.

I haven't got any replacement or refund for the chimney.

Their site doesn't allow me to review the product I have bought to make others know the false information they are passing while selling items.

I purchased Hitachi Spilt AC on 29.05.22, there were problems since installation like leakage of water and leakage of cooling gas, etc. At the time of 3rd service in Mar'23 there was no gas in the AC. Again for the last 3-4 days, it is not cooling the room looks like there is an issue again with the AC. I made the complaint with CROMA customer care on 16.06.23 but to date, nobody visited to check the complaint. Yesterday I visited the CROMA center Greater Noida for the purchase of a new AC and also checked with the customer care executive about my complaint. He told me that your product is not under an extended warranty you have taken AMC for 1 year. It was very shocking to me that while I had taken the extended warranty, they have given me AMC. I did not check the invoice at the time of purchase this is my fault.
Kindly resolve the issue
1. Complaint should be attended on priority
2. Nobody will buy AMC with new AC purcahse, everybody will take the extended warranty.

Thanking You
Sandeep Ahuja
[protected]

Today I went to croma store to buy a smart watch. I waited near the smart watch section for almost 30 mins no one addressed me. Then I got frustrated and asked the manager of anyone would entertain us or not. He said these are the watches you check by yourself and if you like you can buy. I asked if they would explain me about the specifications he said no!

Hi there,
I bought a Croma 240 l double door auto defrost fridge online and this got delivered to my address on 12th June 2023. Since then 4 days have passed and nobody came for the installation. We contacted customer support numerous times and got the same message like the back office is informed and someone would call you. This is so frustrating and disappointing. We did a big mistake buying croma stuff. We paid the money, and the fridge is in my apartment but I can't use it because the installation is not happening. Croma service is so pathetic and poor.

here is my order number:TC[protected]
registered phone number: [protected]
- Joy

5th June '2022 - I purchased an AC "CROMA INV/AC 1T CRLAIN0125T8654 5S" from Croma, installation and all done by Croma Service Team a few days later, it all went fine.

21st Nov'2022 - Even before the first service, AC was LEAKING WATER from inside and NO COOLING was thrown at all. I raised a complaint to repair it for the same issue, which was fixed by Croma Service Team temporarily, but I was facing the same issue JUST after 2 days of fixing it, then I decided not to use much of it as that was the winter season.

16th Apr'2023 - Again I requested to repair it for the same issue. The Croma Service Team suggested to me that they will fix it after I move to a new address as I was planning to move to a different place.

26th May '2023 - I raised another request to uninstall from the old address and install it in the new address and fix the existing issue, but I got a mail from Croma saying AC is NOT under warranty, so the fixing the existing issue would be chargeable, and that ticket was closed by Croma.

27th May'2023 - I called Croma Customer Care and explained the same issue, they said AC is UNDER WARRENTY as the purchase of a product is within 12 months period.

31st May'2023 - Croma Service Team came to my old address and uninstalled the AC, and they said they would install and fix the issue after I moved to the new address which was on 1st Jun' 2023, and the ticket got closed.

1st June'2023 - Again I called Croma Customer Care and raised a request to install/repair the same issue which was existing from 21st Nov'2022. The Croma Service team told me they will come today to fix it today but they haven't come yet and my AC's warranty is getting expired tomorrow. Now I suspect the Croma Service Team motive itself to fix it after my warranty expires, so that it would be chargeable from my pocket.

3rd June'2023 - I raised this with CROMA GRIEVANCE and NODEL office. I got a reply saying that, that would be auctioned at the earliest.

14th June'2023 - STILL, Croma Service Team haven't contacted me. Its neither installed in my new address nor the issue has been solved.

The WORST Part is, CROMA is closing the service ticket without doing any action on it.

After purchasing this product, within just 5 months, AC was having the issues and the Service Team was not properly responding or fixing the issue. I had a terrible experience contacting the Croma Service Team.

Now I'm frustrated with this product and the Croma Service Team. I want it to be fixed as soon as possible or get it replaced with a new one.

I have purchased One PANASONIC SPLIT AC, 1.5 T/ INVERTER / 4 STAR from CROMA Store in CITY CENTER SECTOR - 32 NOIDA on 10/6/23. The offer is based on buyback / return of my old Hitachi AC. Removal old AC is important as the new AC is to be placed at the same location.

I am trying to contact the person who sold nd made billing, but he is not attending to my calls and is non responsive. Name of the person from CROMA is Mr. Nikhil and the mobile number given is [protected]..
I am terribly dis-satisfied with the service and response of CROMS which is highly unethical and not confirming to TATA'S philosophy o f treating its customer.

Its my resolution not to enter or buy anything from CROMS in future.

I would also request to inform me the complaint escalation matrix of CROMA.

(Subhash m uley) / [protected]

Hi I have ordered zunVolt shimmer 120cm 3 blade ceiling fan on 29th may 2023 order id :TC[protected]
through TATA neu app. on 30th may they have mentioned its DELIVERED but its not. i have called customer care and raise the issue and waited .
on 3rd june again its mentioned it's DELIVERED but its not.
again i called customer care and raise the issue and waited .

AFTER 2 days I got call from croma customer support arguing with me saying product is delivered to me on 30/05/2023 . I told him it's not delivered to me and asked him you guys have any proof regarding it.!? He just disconnected the call 😶

He says it's delivered on 30th then on 3rd again why they try to deliver??? please find the attachments' for this.

On this i write mail to them till now nothing happened!!!
They are not addressing the issue i felt they are just trying to close it without solving it

Hello sir
Sir, money has been transferred from my account, money has been fraudulently transferred,
to PTM CROMA NOIDA
I have been cheated with debit card
Please help me🙏

10th June 2023 purchase 1 ton 3 star croma own brand ac it delivered on 11th June 2023 @ 1 pm .. But installation today not done, while asking store person abirami she simply told tomorrow or wednesday executive will come.
But before purchase they told quick installation quick service. I purchased product available in home im waiting how many days. Please consider customer request.

Mohamed Arsath M S
Tambaram west, chennai, tamilnadu.

I'm extremely disappointed with the service I received for my AC. I had reported an issue a week ago and your representative visited my place to address it. However, all they did was wash the AC with water, which did not solve the problem at all.

I have ordered a speaker online from croma
And received dummy product with missing items inside. And its been 15-20 days I have been requesting to help sending mails chasing them but didn't got any resolution or response to solve the issue I was told to visit store and get a product replacement and on visit store told me there is no request from their team to do so no update all my time and effort is wasted I have been roaming here and there for my replacement of the product they always called me and asked bout the complaint request then told me in 2-3 days this will be sorted but nothing happened I m so so furious now straight detriment to me

On 28th May, I swapped my Debit card at your Outlet for Rs33250 on purchasing of AC but transaction deny at that time
Next day mail receive from my Bank ICICi taht EMO done successfully for Debit card .

Now still your Outlry Person deny for payment receive.

Please check & resolve this
details are below

Cust Name- Vivek Verma
Bank -ICICI
Ref No[protected]
BCN No- [protected]
Last 4 digit Card- 6304

phn- [protected]

Ac cooling problem

Bought Electrolux AC from Croma, Dwarka, Delhi, on 07 April 2023. This product stopped working shortly after installation. Made several complaints over phone and through emails, but it is not resolved.
Contact details: Ishwar Singh, [protected]

I have always been a cheerleader for all Tata brands and so was for Croma as well however I take a step back and swear never ever to go back to Croma for any of my electronic needs as Croma has by far started engaging in incorrect ways of making money. The technicians and vendors involved with Croma for any kind of installation are next to fraudsters as they always end of charging more money from customers in the name of Croma. I purchased a 1 ton Croma AC from Croma store in Ghodbunder road in Thane on April 15th and the same got installed on 23rd April 2023 by a technician named Bindresh Yadav. This technician charged me Rs 8619 for the installation, he charged me Rs 330 per feet for the copper pipes. He did not give me an itemised online bill and submitted a hand written copy of a receipt with total charges showing Rs 8619. I purchased another 2 ton Voltas AC from Croma on May 13th and the same was installed on 23rd May 2023. During the installation of this AC, I was charged Rs 240 per feet for the copper pipes and I also received an itemised online bill from Croma for this installation. The technician Kush Singh and the Croma personnel informed me that the previous technician has cheated me and charged me more money for the copper pipes as the standard rates for the pipes are around 240 Rs. I reported this issue to Croma grievance and after a few investigation days, Gulabshah from Grievance team called me just now informing whatever has been mentioned in the handwritten bill are the standard charges and the difference in cost is due to the difference in the brand of AC. If thats the case, how come for Voltas AC I was able to get an online itemised bill however Croma being an inhouse product I received a handwritten bill? Also dont think the charges of the copper pipe can differ by Rs 90 per feet for different brands. I dont think grievance has any answers for these as its certain that they are just trying to justify what the fraudulent technician has done. The technicians are confident to receive Croma support in this case as when I had called the previous technician to say I will be complaining for this, he said " han kar dijiye complain", so this is the audacity of these people and Croma just supports this kind of people and attitude. So obviously from my end I have decided not to go back to Croma for anything. From this post I just want to make customers aware that you need to verify these charges that the technicians are quoting when they come for installation and never accept a hand written bill. If someone or some brand is persistent with giving a handwritten bill instead of an online itemised one, its certain that he has his cut there and trying to rob you over and above the brand. Please be careful with any kind of electronic purchase with Croma. And the worst past, after the product is sold, Croma customer support, Grievance, Nodal noone will help you or I must that they do not want to help as to give you a satisfactory resolution they will have change their entire faulty supply chain mechanism, vendor support too so they do not want to do that so in case customers are always at the suffering end.