Croma Complaints & Reviews

Just want to highlight one issue, I have purchased new Samsung 55 inch CU8000 model tv from croma Ghatkopar branch on 30th September 2023, I received that TV on 02nd October 2023 but the display was broken from inside. I had informed the same to installation manager as well as croma centre for the same. And they have generated above mentioned service request no., but I am unable to track when I am getting my new TV.

Purchased Croma 109 cm (43 inch) Full HD LED Smart TV with Bezel Less Display (2023 model) on 03/10/2023 at 1630 hrs

Price ₹16, 999.00
Order ID number:[protected]

The product was delivered today morning 04/10/2023 around 10 am and the installation person came around 1:30 pm. Later, I logged into my Croma account and saw the price has dropped to ₹15, 999.00. A drop of 1000 in less than 24 hours. I called customer care but they replied nothing can be done.

This was my second purchase of this Croma TV in the last one month as the previous TV failed within 10 days of purchase. It was bought online but the customer service asked me to go to a store for replacement and arranged collection of faulty TV. They said they'll email the store as they didn't have another unit in stock (even though their website showed same TV available for delivery next door).

When I went to the store, they said they're not able to replace item purchased online. So I had to call back customer care multiple times. Instead of replacing the item, they issued refund. As a result I had to purchase the item again yesterday. And within less than 24 hrs the price has dropped.

Would like to request refund of price difference given it's within 24 hrs and the above hassle of buying the TV twice.

Please give me new gift card code for my unused gift voucher. Please try to understand this was pending due to non accepted by your store. Will use it asap. On online.
Please don't I don't want to waste my money

I have booked a product from Croma online, the app is saying it will be delivered by 28 September 2023, but today is 1st October. Customer care is asking me to wait 24 hours everyday from 4 days and that their team is working on, whereas i have not received any communication. Seems like i have lost my 54k Rupees.

My Croma Privileges gift cards worth Rs 1000 x 5 could not be activated before expiry date of 23May23 as I was working from home in remote location where there was no Croma Store or was not serviced by croma.com. I request you to extend validity for the same as I am in Hyderabad now for next 1 week....

Since last one week installation of water purifier is pending and no one is responding for the same. Till the time 4 to 5 requests were register but its not happening
This my 2nd experience in a month
How can i go for croma in future or recommend the same with any one?

Croma Refrigerator 90 Liter, purchased on 03/11/22.
Order no- SOA[protected].
I have been lodging and following up complaint for the past 10 days but still the fridge fault is not rectified.
The response from customer support is pathetic.
Am really shocked to notice this kind of poor and bad response from TATA PRODUCT.
KINDLY DO THE NEEDFUL.

Sir, I ordered a Lenovo 10.6 Tab M 10 plus 3rd Gen LTE on 16 sep 23 vide ORDER ID TC[protected] from TATA NEO App.

The Tab was deliverd on 19 sep 23.
On unboxing and switching on the display was ound to be Defective with a single horizontal line across the display. Immediately a repalcement was initiated by me on TATA NEO App.
Also a complaint is under process with complaint No C[protected] with customer support.

Tab is not being repalsed but a refund has been initiated by Customer care on 22 sep 23 stating non availability. On furthe checking at online croma store web and Tata NEO APP The item is available to deliver to this address. Screen shot attached

But as the Tab is purchase with Credit card on EMI offer as offered at NEO APP. The refund will result in financial loss to me. As processing fee Intrest and Taxes have already been initiated by the bank.
It is requested to replace the Defective Tab with New Tab.
Regards,
Chandrashekhar koli

We purchased a premium Samsung tv from Croma in Belapur branch which costed us more than 1lakh. Now, only after few months o[censored]sage we noticed 2 lines on the display which are not visible to naked eye and realised the display is faulty. Samsung technician visited and informed us that they'll have to replace the part rather than the entire product. It's highly disappointing to open such a premium tv only after few months o[censored]se and demanded a full replacement since the product shouldn't have gone bad in few months meaning there was a problem in processing from the beginning. We have also noticed a lot of online complaints about Samsung TVs where even after multiple repairs the tv never functioned optimally. We do not want to risk opening such an expensive product and we won't. Croma has been avoiding our calls regarding this and we couldn't log in to check complaint status from phone. We feel extremely cheated on and helpless after investing so much in this tv.

I used my gift cards to make a purchase and transaction is failed and they are not returning my money. Not even proving an ETA.

Hi, I have been issued gift vouchers worth 13, 000 by my company as an appreciation of duty performed. Lately I observed that the vouchers go expired on 18th of Aug 2023.

I called up customer care in regards to the same but no luck, appreciate if the vouchers validity can be extended.

I purchased a Gas stove for Rs.11290 with order no[protected] online due to house warming function as the delivery date mentioned was next day. I received after 3 days and when we check the product it didn't work for our kitchen slab size. I tried to return that product but keep on rejecting my return request and they pushed to hold the product. why they don't have the choice to return if not working for us like other online platforms like amazon and flipkart if they provide online purchase option. Please be aware that don't buy any product from Croma. I don't have the option to throw the product and made a loss of Rs.11290

TC[protected] AC installation charges.
AC installation was done 4 days after the request was raised. I had to call them to follow up on the status everyday. During this calls, I asked about installation cost. Customer service rep said it was free for standard installation. Not once, I got confirmation from them twice. Ac installation is done today. Service rep asked for 999+ tax for standard installation along with other extra charges. I argued it was free as informed by Croma customer service. We went into quarrel because of that. And today one hour back when I called customer service in a conference call, customer service rep said it is not free. It is chargeable. I finally had to pay him. Multiple mis information provide by the reps. I was embarrassed in front of repair persons. Need revisit this and give me proper solution.

TC[protected]
I raised installation on 21st August. After calling and following up for four days, the installation is still not done. Everyday the customer service guys are just saying that this will resolved in 24-48 hours.

I bought a ps5 a few days back and now it has a big discount.. is there a way to get the difference or somthing?

Hi

We registered the complaint on 31st of July 2023 but our complaint is getting closed even after providing alternate numbers to contact us and fix the issue.
Purchased 39 inches TV during May 2022 and also purchased 2 yrs of extended warranty . Please find the address where the TV is not working:

VIJAYA LAKHSMI RESIDENCY,
FLAT:202, TEACHERS COLONY,
EAST MARRED PALLY,
HYDERABAD -500026.

INVOICE NUMBER
SLA310RS5161696

PRODUCT DESCRIPTION
E-Croma LedHD BSC39in1Y CREL040HBC024601

Till now no one has called us and came to our home and checked our TV.
Every day we raise a TV complaint and on the next day it will be closed without any call or fixing it .
It has more than 23 days after complaint but nothing happened till now.

Please look into it.

Thanks
Suneetha
[protected]

Split AC 1 ton not cooling

Bhavdeep
Contact number: [protected]

I recently bought Samsung a 53 from croma which was delivered on 9th of August 2023. I bought it for 27499 but within a week its price dropped to 24599 which is almost 3000 less than ordered the price and this happened within a week so I should get a refund of price difference
Order id - TC[protected]

I have purchased a samsung washing machine from Croma in Saltlake sector V Kolkata on 05.08.2023 vide invoice no. SLRS 3943045 at the time of purchase the sales executive told us that the price of the product is RS.18900 and he told us he is giving discount on the extended warranty which costs around rs. 2200 but after payment when I received invoice I notice tat the product was on discount which the executive didnot even inform us and forced sale us the warranty and after a week I noticed that the price of the product has decreases to 17500, highly Disappointed by this kind of behaviour from staff and this if straight out fraud with the customer.

On 20.07.2023 I had purchased a fastrack smart watch with extended warranty from croma outlet at Daryaganj, New Delhi of Rs.6953/- . However as the watch was not functional on trial, i cancelled the order the same day at the store itself. Though a refund invoice was generated, till date i have not received the refund amount in my account.

Kindly resolve the matter