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Croma Complaints & Reviews

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Last updated Mar 19, 2024
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Croma reviews & complaints page 10

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A
Anil.k1702
from Chennai, Tamil Nadu
Apr 8, 2023
Apr 10, 2023
This thread was updated on Apr 10, 2023
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Price fluctuations Complaint

Address:Navalur , Chennai

Hi,

I have bought the LG AC at Croma store in Chennai (Navalur) for 47500 on 06/04/2023 and today (08/04/2023) when is the store they mentioned same product is having 3-4 k extra discount hence considering just 2 days and price fluctuations is having much difference.. Can I have the difference amount paid back...
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M
msk_satheesh
from Tirupur, Tamil Nadu
Apr 7, 2023
Apr 8, 2023
This thread was updated on Apr 8, 2023
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Received empty box from Croma Online order

I order "logitech Pebble Wireless Optical Mouse" from Croma online portal on 30th March 2023 and on 1st April I received the product but the package had empty mouse box. I raised ticket with Croma on 1st April and there is no response for last 7 days. I also attached the picture o[censored]nboxing but they are not responding to my request....
+3 photos
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S
Sabisha
from PUNE, Maharashtra
Apr 4, 2023
May 23, 2023
This thread was updated on May 23, 2023
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OnePlus 10 R Phone Display stopped working

Hi,
I bought OnePlus 10 R phone on 10th July 2022, I started facing issue after 5 months, while getting call screen was not displaying, touch was not working. And in March display stopped working completely. I contacted Oneplus but they are not ready to rectify the issue and asking me for the payment of the amount equal to phone price. Then Again I contacted Croma team but they are also not ready to take responsibility. I don't understand...
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N
nagesh kunjarwad
Apr 3, 2023
Apr 4, 2023
This thread was updated on Apr 4, 2023
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For washing machine

Address:sara vaibhav colony aurangabad

Engeenier not visit for demo and istallation...
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W
winvinoth87
from Chennai, Tamil Nadu
Apr 2, 2023
Apr 4, 2023
This thread was updated on Apr 4, 2023
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Croma 40cm pedestal fan - Faulty product delivered by croma

Address:Chennai

I have ordered croma 40cm sweep pedestal fan in croma website through online mode on 24th march 2023 and received the product with missing one important accesories which is guard nut.
I have raised a complaint for replacement order for my product croma pedestal fan via croma customer care number on 28th march 2023. Still they will not collect the fault product through return shipment, it was cancelled twice on 28th march and also...
+2 photos
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A
Abinaya Teenu
from Chennai, Tamil Nadu
Apr 2, 2023
Apr 2, 2023
This thread was updated on Apr 2, 2023
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Fridge service

My refrigerator is not getting cooled properly need a service immediately...
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S
s sivamani
Apr 1, 2023
Apr 2, 2023
This thread was updated on Apr 2, 2023
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Bosch front load washing machine

Address:Laxmi mills coimbatore 641 005

My bosch washing machine was in the fault of E 17 error
The service team has sent an apprentice trainee for rectifying the error
But he came and saw the he doesn't know what the errors occurred
Then he said drum is out of focus for rectifying the repairing cost may be 10000
I believed and gave 10000 to him
The machine was taken for eyewash one week they kept in coimbatore crome service after one week they...
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J
jaggu singh
Mar 31, 2023
Apr 2, 2023
This thread was updated on Apr 2, 2023
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Refund Not Reflecting In Bank Account

Address:India

I ordered 2 Split ACs from Croma and paid for it by my card, But within few minutes I realized I ordered a wrong model and cancelled it immediately and got messages regarding cancellation. Within few hours I got the message that Refund is completed and on the portal itself it was same status refund completed. But till now the amount is not reflecting in my account. I asked the Croma team for RRN(refund reference number) Or UTR number for...
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S
samrat.b
from Kolkata, West Bengal
Mar 31, 2023
Apr 2, 2023
This thread was updated on Apr 2, 2023
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Croma Gift Expired

Hi, I have 5 croma gift cards with a total value of inr 16, 500. But my cards got expired and when I checked with the local croma store to re-activate my cards, they denied. The amount 16, 500 is a huge amount for me. Would you please help me in this regard?...
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P
pdg07
from Pune, Maharashtra
Mar 30, 2023
Mar 31, 2023
This thread was updated on Mar 31, 2023
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Gift card Deactivated on Order Cancelling

Address:Pune

Hi Team,

I had raised an order for a wrong model and completed the payment transaction using

1. Two gift cards worth 2000 Rs.
2. UPI payment of 599 Rs.

Thought the UPI payment was credited back in my bank account. I haven't received any confirmation on Gift Card refund.

When I try placing order with same Gift Card Id and Pin, I receive an error stating

Gift...
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A
Aishwarya mate
Mar 29, 2023
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Croma washing machine/ replacement got defected one

Address:A20-502 sunway megapolise

Hi i purchased a machine from croma online on 4 august 2022 and from the day the machine make a temendious noise a lot i reaise a complain serveral time but the not replace or not resolved my problem at all the server team uignore the call and manager also cut the call while talking and ignoring i get the worst experience from the croma i suggest everybody to not buy ant this from the store or online the pune team is worst and unsupportive...
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V
VaishaliAnand
from Lucknow, Uttar Pradesh
Mar 28, 2023
Mar 29, 2023
This thread was updated on Mar 29, 2023
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Fraud activities done by Croma to cheat the customers

Address:Lucknow

I had purchased a LG refrigerator from Croma last year. I was forced to buy the extended warranty for 3 years stating that if anything goes wrong with the product a replacement will be done immediately if repair is not possible.

Now, when there is a problem with the fridge upper door, which is a manufacturing error I am told that it does not come under the extended warranty plan and I am told all the conditions which was not...
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A
Aishwarya mate
Mar 28, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
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Washing machine/replace issue

Address:A20 502 sunway hinjiwadi phase 3
Website:Cromasupport

Hi I buy machine from Croma online on 6august2022 and after I started working the product it’s make a lot of noise I raise complain from 9 August 2022 onward and now it’s 2023 my problem is not resolved I asked for replacement but the team was ignoring the call and behaviour wrong with use i complain 10 time call a lot but no response I can’t trust the Croma support team at all the name or the manager is pankaj khedekar and he is ignoring...
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P
Pritam Tyagi
Mar 28, 2023
Mar 29, 2023
This thread was updated on Mar 29, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not given response from croma

Address:Delivered From Gurugram DC-D54, INFINITI RETAIL LIMITED, TATA CROMA, C/O. EMPORIUM INDUSTRIAL PARKS (INDIA) PVT LTD, ESR SOHNA WAREHOUSING AND LOGISTI
Website:www.croma.com

Delivered From
Gurugram DC-D54,
INFINITI RETAIL LIMITED, TATA
CROMA, C/O. EMPORIUM
INDUSTRIAL PARKS (INDIA) PVT
LTD, ESR SOHNA WAREHOUSING
AND LOGISTICS PARK
GURUGRAM,
HARYANA-06,
122103,
Dear sir,

I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is

J R ENTERPRISES

K-1202,...
+4 photos
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P
Pritam Tyagi
Mar 28, 2023
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Wrong billing issue

Address:Delivered From Gurugram DC-D54, INFINITI RETAIL LIMITED, TATA CROMA, C/O. EMPORIUM INDUSTRIAL PARKS (INDIA) PVT LTD, ESR SOHNA WAREHOUSING AND LOGISTI

Dear sir,
I purchased a iPhone 14pro max and a charger on against order id[protected]. And my billing address is
J R ENTERPRISES
K-1202, Hawellia valancia homes
Greater Noida west, Noida extension
201306
GST-09BNQPT7084M1ZR
N this is already updated on your website.

BT I GET THE BILL ON PRITAM TYAGI NAME AND BILL I WANT ON J R ENTERPRISES.
Plz update it as soon as possible.I...
+4 photos
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S
santoshlopez
Mar 27, 2023
Mar 28, 2023
This thread was updated on Mar 28, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Item not delivered

My order details :
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

The item hasnt been delivered yet. If i raise a complaint they keep closing the request stating there is another complain,...
+3 photos
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S
santoshlopez
Mar 27, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Item not delivered even after the promised delivery date

I placed a order for PS5 from croma on 10th March. Paid full amount of 45k inr.
I was provided with a promise date of 24th March. Till date I havent received my order.
If i ask about the refund, croma support says that I wouldnt get a full refund as they would deduct some amount with no fault of mine in this and a complete refund wont be given and writing to them from twitter they tell due to the surge of demand of the product...
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K
Karthik Achanta
Mar 25, 2023
Mar 27, 2023
This thread was updated on Mar 27, 2023
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JBL 9.1 soundbar issue

Hello,

Croma ticket number: C[protected]

I have made a purchase of jbl9.1 soundbar from Croma store on dated 7th march 2023 and got it installed. After 4 days i have noticed some issues in the soundbar like “ the soundbar is automatically getting turned ON which is not allowing rear speakers to charge. I have made several calls to Croma and JBL service center but the resolution provided by them was not 100%...
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B
badgujar kiran
from Amalner, Maharashtra
Mar 25, 2023
Mar 27, 2023
This thread was updated on Mar 27, 2023
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Unable to connect laptop to mouse

Address:SHIRUD NAKA, HANUMAN NAGER, NEAR DATTA MANDIR, AMALNER,

Unable to connect laptop to mouse....
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D
Mar 23, 2023
Mar 25, 2023
This thread was updated on Mar 25, 2023
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Croma mixer grinder not working urgent please replace me & repair me

Address:345 Samrth Nagar Sainath chawl yadav camp majas wadi jogeshwari esat 400060

OrderId:OD[protected]Order
Date:[protected], 07:35PM
InvoiceNo:FAD1Y[protected]
InvoiceDate:[protected], 07:29AM
GSTIN:27AACCV1726H1ZE
PAN:AACCV1726H...
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